Help Desk Executive

Roles and Responsibilities:

• Attending calls regarding park operations and assigning to park operations team as per contact matrix to address .
• Responding to mail requests or complaints with system update, track and closing each one of call or compliant loop.
• To take message accurately and convey the same to the concerned person promptly.
• Working on digital platform as available and ensure all calls are updated in the system
• Educating end user for using digital application for call or complaint register
• Making daily report in a presentable format with the data of no of calls/complaints registered, assigned, status , completion,
• Downloading report on daily basis from the digital helpdesk platform as available and formatting in a presentable format . Sharing report to Technical head of the property
• Data analysis and compiling data to submit the report on month on month
• Coordination with IT department for any system related complaints resolution
• Time to time reporting to Technical head of the property
• Receive Customer feedback and and report on daily basis. Discuss with technical head on t ways to improve services.
• To attend calls from clients/visitors/guests/residents and forward to concerned person/departments.
• To maintain and update contact details including emergency/ important stakeholders for quick response.
• To extend support for admin related activities.
• To ensure adherence to company and client policies and SOPs.
• To co-ordinate with the other departments which would lead to service of the highest quality.

Qualification Experience and Competency:

• Qualifications/ Education Diploma / Degree in any stream from recognized university by UGC, AICTE, MHRD (Hotel Management preferred).

• Career Experience Minimum 3-5 years of experience in a similar role from Hotel & Hospitality background.

• Additional Requirements - Local mobility / own conveyance preferred.

Particular Aptitudes/Skills:

• Pleasant personality and smiling face.

• Phone etiquettes.

• Excellent communication skills - English and local language.

• Presentable and well groomed

• Visitor and customer management skills

• Team player

• Proactive approach

• Adaptive and accommodative to the site ambiance, environment and working culture.

• IT Proficiency MS Office, Mobile based application, Digital visitor management syste