17 Helpdesk Systems Jobs

Responsibilities: * Assist with housekeeping tasks * Maintain cleanliness of living spaces * Report maintenance issues promptly * Manage store inventory * Provide general support as needed

Job Opportunity: Creo Admin in Bangalore Are you a Bachelors graduate in mechanical/production/automobile/industrial engineering with 5-8 years of expertise in NX & Creo, along with admin activities? We have an exciting opportunity for you! Key Responsibilities: - Offer technical support for CAD tools, focusing on Creo and NX, using helpdesk ticketing systems. - Resolve CAD modelling, drawing, and PDM-related issues within specified SLAs. - Collaborate with subject matter experts to tackle intricate CAD challenges and escalate when necessary. Mandatory Skills: - Profound grasp of CAD modelling principles, engineering BOMs, and design lifecycle. - Hands-on experience with Teamcenter integrati...

About NationsBenefits : At NationsBenefits, we are leading the transformation of the insurance industry by developing innovative benefits management solutions. We focus on modernizing complex back-office systems to create scalable, secure, and high-performing platforms that streamline operations for our clients. As part of our strategic growth, we are focused on platform modernization transitioning legacy systems to modern, cloud-native architectures that support the scalability, reliability, and high performance of core backoffice functions in the insurance domain. Job Overview: The IT Helpdesk Project Manager will oversee and manage the planning, execution, and delivery of IT helpdesk proj...

As an IT Support Engineer (L2) joining the IT team in Mumbai, your role will involve providing technical support and troubleshooting for desktop and laptop systems. Your responsibilities include: - **Technical Support & Troubleshooting:** - Provide L2-level support for desktop and laptop hardware and software issues. - Diagnose and resolve problems related to operating systems, applications, and network connectivity. - Offer both remote and on-site assistance to end-users. - **Incident & Request Management:** - Receive, log, and prioritize support tickets. - Ensure timely resolution of incidents or escalate to higher support levels when required. - **System Maintenance & Upgrades:** - Instal...

Position IT Helpdesk Experience 5 8 Years Qualification B.E / B.Tech / BCA / MCA Gender Male candidate Only Mode of Work Work from office only (6 Days a week Notice Period Immediate – 30 Days Location Pune (Talegaon) Shift Preference Rotational Shift

Job Title: Sr. Technical Support Engineer IT Technical Support Location: Gandhinagar/Ahmedabad, Gujarat Shift: Rotational Job Description: Job Summary Sr. Technical Support Engineer acts as Level 2 support staff in the IT SD Support escalation matrix. As a Sr. TSE Engineer, you should have a solid technical background with Microsoft products and solutions, ticketing systems, security products like AV, DLP, EDR, Firewall, patch management. Problem-solving attitude with an ability to train new hire and existing staff, can document troubleshooting and training KB articles, coaches team on technical issues. Can co-ordinate with different cross functional teams members, vendors for escalated issu...

Role Overview: As an Enablement Specialist at Commvault, your mission is to support the learning ecosystem by focusing on content and system management, data analytics, helpdesk support, content quality control, and improving learners" experience. You will collaborate closely with Instructional Designers to ensure the publication of high-quality training content in the learning management systems. Key Responsibilities: - Verify the content and publish it in Enablement systems following standard operating procedures to ensure glitch-free navigation for the learners. - Report on enablement KPIs such as content consumption, satisfaction scores, attendance for events, and accreditation to stakeh...

Key Responsibilities Provide professional call logging services according to established guidelines Record comprehensive details of all service requests and complaints from residents Generate and assign unique reference numbers to all work orders and job cards Dispatch appropriate service providers based on request type and urgency Track service completion and manage follow-ups with service providers Communicate with residents regarding request status, timelines, and resolutions Prepare daily, weekly, and monthly reports on request volumes and resolution metrics Analyze recurring issues and assist Building Engineers with identifying maintenance patterns Support emergency procedures, crisis m...

Key Responsibilities Provide professional call logging services according to established guidelines Record comprehensive details of all service requests and complaints from residents Generate and assign unique reference numbers to all work orders and job cards Dispatch appropriate service providers based on request type and urgency Track service completion and manage follow-ups with service providers Communicate with residents regarding request status, timelines, and resolutions Prepare daily, weekly, and monthly reports on request volumes and resolution metrics Analyze recurring issues and assist Building Engineers with identifying maintenance patterns Support emergency procedures, crisis m...

Helpdesk Analyst at Grade-4,5 Position in Service Desk - Must be a Graduate. B.Tech/B.E or any other technical degree preferred Overall 4 to 5 years of SD experience and experience of handling a team Good comprehension & writing skills Must possess excellent customer handling skills Should be comfortable to work in rotational shift with 24x7 support window Basic Technical TS skills Job description: Provides Technical and Team guidance in activities associated with the identification, prioritization, and resolution of reported problems by telephone and email. Activities include recognition, research, isolation, resolution, and follow-up steps. Typically, the Analyst level participates in a su...

As an IT Support Specialist, you will be responsible for understanding the ticket process and SLAs related to incidents and service requests, as well as striving for First Call Resolution (FCR). You will troubleshoot desktops, laptops, printers, scanners, servers, and network issues in collaboration with the core team and principle vendors. Your role will involve providing technical support for Windows Server, Active Directory, DHCP, and Networking. Additionally, you will be tasked with assembling computers, maintaining company peripherals such as printers and scanners, and creating user profiles for customizing desktop settings. Ensuring the functionality of desktop systems across departmen...

Position: Lead Operations (International) Location: Remote | Employment: Full-time (9 hrs/day, 5 days/week) Role Overview: We are looking for a Lead Operations professional to manage online session delivery, tutor quality control, and provide help desk support (parents, students, tutors) via email/Slack. The role requires strong communication, problem-solving, and multitasking skills with a focus on SLA adherence. Key Responsibilities: • Monitor & evaluate tutor sessions, share timely feedback. • Respond to queries (email, Slack) and resolve technical/operational issues. • Support students with scheduling, group changes, and troubleshooting. • Handle parent inquiries professionally with time...

Helpdesk Analyst at Grade-7 Position in Service Desk - Must be a Graduate. B.Tech/B.E or any other technical degree preferred Overall 4 to 5 years of SD experience and experience of handling a team Good comprehension & writing skills Must possess excellent customer handling skills Should be comfortable to work in rotational shift with 24x7 support window Basic Technical TS skills Job description: Provides Technical and Team guidance in activities associated with the identification, prioritization, and resolution of reported problems by telephone and email. Activities include recognition, research, isolation, resolution, and follow-up steps. Typically, the Analyst level participates in a supp...

Helpdesk Analyst at Grade-7 Position in Service Desk - Must be a Graduate. B.Tech/B.E or any other technical degree preferred Overall 4 to 5 years of SD experience and experience of handling a team Good comprehension & writing skills Must possess excellent customer handling skills Should be comfortable to work in rotational shift with 24x7 support window Basic Technical TS skills Job description: Provides Technical and Team guidance in activities associated with the identification, prioritization, and resolution of reported problems by telephone and email. Activities include recognition, research, isolation, resolution, and follow-up steps. Typically, the Analyst level participates in a supp...

Provide first-line ERP support across Manufacturing, Inventory, Finance, GST & more. Resolve queries, guide users, log issues, and ensure timely, professional assistance to enhance user experience and support product improvement at HostBooks.

Key Responsibilities Provide professional call logging services according to established guidelines Record comprehensive details of all service requests and complaints from residents Generate and assign unique reference numbers to all work orders and job cards Dispatch appropriate service providers based on request type and urgency Track service completion and manage follow-ups with service providers Communicate with residents regarding request status, timelines, and resolutions Prepare daily, weekly, and monthly reports on request volumes and resolution metrics Analyze recurring issues and assist Building Engineers with identifying maintenance patterns Support emergency procedures, crisis m...

Role & responsibilities 1. Providing Voice support to External customers. The job will require you to handle inbound calls / emails / chats regarding technical issues for end users. 2. Provide remote support IOS devices 3. Resolve customer queries within SLA & achieve customer delight. 4. Maintain and update the inventory as and when required. 5. Co-ordinating with logistics partners for delivery and replacements. 6. Maintain and update calls in service desk software 7. Maintain and manage MDM suite 8. Time bound escalation for incidents which require OEM / L2 support 9. Communication and Coordination with all stake holders viz. iPAD Vendors, iPAD users, MDM Support Vendor, IT and Digital ma...