6 Helpdesk Systems Jobs

Position: Lead Operations (International) Location: Remote | Employment: Full-time (9 hrs/day, 5 days/week) Role Overview: We are looking for a Lead Operations professional to manage online session delivery, tutor quality control, and provide help desk support (parents, students, tutors) via email/Slack. The role requires strong communication, problem-solving, and multitasking skills with a focus on SLA adherence. Key Responsibilities: • Monitor & evaluate tutor sessions, share timely feedback. • Respond to queries (email, Slack) and resolve technical/operational issues. • Support students with scheduling, group changes, and troubleshooting. • Handle parent inquiries professionally with timely updates. Shift Timings (Mon-Fri): • 05:30 PM--02:30 AM IST • 09:30 PM06:30 AM IST • 01:00 AM10:00 AM IST Requirements: • Bachelors degree or higher. • Experience in academic/ed-tech operations. • Familiarity with Airtable, Monday.com preferred. • Excellent English (written & verbal), SLA-driven mindset. • Strong ownership, detail-orientation, and multitasking ability. How to Apply: To apply, please submit your resume to chetna.gupta@jobors.com . Only shortlisted candidates will be contacted for interviews. Regards, Chetna Gupta HR Executive 9870105261 chetna.gupta@jobors.com

Helpdesk Analyst at Grade-7 Position in Service Desk - Must be a Graduate. B.Tech/B.E or any other technical degree preferred Overall 4 to 5 years of SD experience and experience of handling a team Good comprehension & writing skills Must possess excellent customer handling skills Should be comfortable to work in rotational shift with 24x7 support window Basic Technical TS skills Job description: Provides Technical and Team guidance in activities associated with the identification, prioritization, and resolution of reported problems by telephone and email. Activities include recognition, research, isolation, resolution, and follow-up steps. Typically, the Analyst level participates in a supportive role by acting as a liaison between customer and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner. Strong troubleshooting knowledge of MS Windows, PC Hardware, Internet Explorer, MS Office & COTS applications etc. Sound knowledge of ITIL best practices around Incident & Request Management procedures. Should possess good analytical/ technical knowledge. Location : Bangalore(whitefield) and Noida (144) Position: : Permanent with NTT DATA Salary Grade 4 :4.8 Lpa+ 10% varaible Grade 5.97 LPA +10% varaible Rotational Shifts One side cab and one side shuttle Immediate Joiner wo can join within a month Milki bisht 9151206474 Email id milki.bisht@nlbtech.in

Helpdesk Analyst at Grade-7 Position in Service Desk - Must be a Graduate. B.Tech/B.E or any other technical degree preferred Overall 4 to 5 years of SD experience and experience of handling a team Good comprehension & writing skills Must possess excellent customer handling skills Should be comfortable to work in rotational shift with 24x7 support window Basic Technical TS skills Job description: Provides Technical and Team guidance in activities associated with the identification, prioritization, and resolution of reported problems by telephone and email. Activities include recognition, research, isolation, resolution, and follow-up steps. Typically, the Analyst level participates in a supportive role by acting as a liaison between customer and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner. Strong troubleshooting knowledge of MS Windows, PC Hardware, Internet Explorer, MS Office & COTS applications etc. Sound knowledge of ITIL best practices around Incident & Request Management procedures. Should possess good analytical/ technical knowledge. Location : Bangalore(whitefield) and Noida (144) Position: : Permanent with NTT DATA Salary Grade 4 :4.8 Lpa+ 10% varaible Grade 5.97 LPA +10% varaible Rotational Shifts One side cab and one side shuttle Immediate Joiner wo can join within a month Milki bisht 9151206474 Email id milki.bisht@nlbtech.in

Provide first-line ERP support across Manufacturing, Inventory, Finance, GST & more. Resolve queries, guide users, log issues, and ensure timely, professional assistance to enhance user experience and support product improvement at HostBooks.

Key Responsibilities Provide professional call logging services according to established guidelines Record comprehensive details of all service requests and complaints from residents Generate and assign unique reference numbers to all work orders and job cards Dispatch appropriate service providers based on request type and urgency Track service completion and manage follow-ups with service providers Communicate with residents regarding request status, timelines, and resolutions Prepare daily, weekly, and monthly reports on request volumes and resolution metrics Analyze recurring issues and assist Building Engineers with identifying maintenance patterns Support emergency procedures, crisis management, and business continuity protocols Actively participate in health and safety reviews and compliance Assist with invoice processing in coordination with Administration team Collaborate with Engineering and Properties teams on work order completion and contractor management Support other operational procedures as required by management Qualifications Bachelor's degree in any discipline 2-4 years of experience in Facility or Property Management Strong customer service orientation Excellent communication and interpersonal skills Proficiency with helpdesk systems and property management software Ability to prioritize requests and manage multiple tasks efficiently Knowledge of residential property operations preferred

Role & responsibilities 1. Providing Voice support to External customers. The job will require you to handle inbound calls / emails / chats regarding technical issues for end users. 2. Provide remote support IOS devices 3. Resolve customer queries within SLA & achieve customer delight. 4. Maintain and update the inventory as and when required. 5. Co-ordinating with logistics partners for delivery and replacements. 6. Maintain and update calls in service desk software 7. Maintain and manage MDM suite 8. Time bound escalation for incidents which require OEM / L2 support 9. Communication and Coordination with all stake holders viz. iPAD Vendors, iPAD users, MDM Support Vendor, IT and Digital marketing Employees Preferred candidate profile 1. Fresher Can also apply 2. Good experience in Advance Excel If any one is interested please share your resume at hr@srsg.com