Role & responsibilities : Provide advanced desktop support for end-users including troubleshooting hardware, software, and network issues. MAC Support (Configuration, troubleshooting, JAMF ,iTunes) skills are mandatory. Install, configure, and maintain desktop systems, applications, and peripheral equipment. Manage and resolve escalated tickets from Level 1 & L2 support. Coordinate with other IT teams to ensure the stability and efficiency of IT infrastructure. Document and record all support activities through the ticketing system. Conduct regular system checks and maintenance to ensure optimal performance. Assist in software deployment and updates. Provide technical guidance and training to junior support staff. Inventory management. Qualifications Bachelor's degree in Information Technology, Computer Science, or a related field. 2-4 years of experience in a desktop support role. Proven experience with Windows and Mac operating systems. Solid understanding of network protocols and configurations. Strong problem-solving skills and attention to detail. Excellent communication and customer service skills. Skills MAC and Windows Support Active Directory Office 365 Networking Troubleshooting Ticketing systems SCCM Customer service This is a contractual role for 1 year. If open for contractual job then only please apply.
Role Requirements / Specifications 1. Information Technology Product basic knowledge Required 2. Track and record Sales Order & Purchase Order up to Delivery tracking 3. Received orders and document arrivals need to be checked in the Proper Manner 4. Manage supply base Active System 5. Source and interview vendors; negotiate contracts and costs. 6. Responsibilities cover a wide range of tasks, from quality control to optimizing processes and devising initiatives to drive business performance 7. Communication Skills with email etiquette Knowledge & Skills Excellent Communication Skills Proficiency in Excel Strong negotiation skills Willingness to learn about the industry Demonstrate high energy Ability to take initiatives Educational Qualifications Experience UG- Any graduate. Minimum 1 years
The Individual is expected to focus on Enterprise ,Corporates/SMEs etc Focused on AV vertical and formulate all business development activities in his area Role & responsibilities : Develop Market and deliver all core Product value proposition along with sales tools that can be used to sell our proposition to the end customer-Enterprise/Corporates etc Drive the development of local business market strategy Maintain all project management tools for the business development activities and track impact of activities Develop Eco-System, Support teams and all accounts in delivering vertical / industry business messages to customers leveraging the industry experts where needed Leverage carriers for small & medium business sales Generate suspects / leads of key corporate 3rd Party relationships in the categories of Developers, Solution Providers (ISVs), Business Consultants, OEMs and integrators Should add new customer in the database of organization Identify and qualify new accounts prospects to generate opportunities at the early stage Preferred candidate profile Sound knowledge of AV Segment Excellent Communication Skills Excellent Sales and Business Development skills Strong negotiation skills Willingness to learn about the industry Demonstrate high energy Ability to take initiatives and inspire others through product programs and briefings If interested, kindly apply here or share CV at hr@srsg.com
The Regional Manager is expected to assist the working of Sr. Manager and to looks after as a responsible person of the respective region business & team. His activities should pertain to maintains customer satisfaction by providing problem-solving resources & managing his team. Expectation from desired candidate: Required Skills: Customer Service, Process Improvement, Decision Making, Managing Processes, Staffing, Planning, Tracking Regional Expenses, Developing Standards, Emphasizing Excellence. Responsibilities: • Candidate must be highly disciplined with self-motivated positive energy and should take care of company regional business & team to the expected level. • Should be exposed to superior technical skills with accomplishments. • Should be able to generate expected regional support revenue and ensuring customer receivables • Demonstrate competence in handling team building activities and motivating the teams to give quality performance. • Should have good networking capabilities and be willing to travel through out their specified region, when required. • Accomplishes customer service, human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining team; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures. • Achieves customer service objectives by contributing customer service information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; identifying customer service trends; determining system improvements; implementing change. • Meets customer service financial objectives by forecasting requirements; scheduling expenditures; analyzing variances; initiating corrective actions. • Determines customer service requirements by maintaining contact with customers; visiting operational environments; conducting surveys; forming focus groups; benchmarking best practices; analyzing information and applications. • Improves customer service quality results by studying, evaluating, and re-designing processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes. • Maximizes customer operational performance by providing help desk resources and technical advice; resolving problems; disseminating advisories, warnings, and new techniques; detecting and diagnosing network problems. • Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
Role & responsibilities 1. Providing Voice support to External customers. The job will require you to handle inbound calls / emails / chats regarding technical issues for end users. 2. Provide remote support IOS devices 3. Resolve customer queries within SLA & achieve customer delight. 4. Maintain and update the inventory as and when required. 5. Co-ordinating with logistics partners for delivery and replacements. 6. Maintain and update calls in service desk software 7. Maintain and manage MDM suite 8. Time bound escalation for incidents which require OEM / L2 support 9. Communication and Coordination with all stake holders viz. iPAD Vendors, iPAD users, MDM Support Vendor, IT and Digital marketing Employees Preferred candidate profile 1. Fresher Can also apply 2. Good experience in Advance Excel If any one is interested please share your resume at hr@srsg.com
Role & responsibilities In this role, you will generate interest in and excitement around the Apple Platform and the innovative, value-driven solutions it provides. You will focus on new opportunities to deliver our services. Manage the delivery of solution demonstrations, proof of concepts (POCs), technical presentations and engaging with users at all levels of our client organizations. Responsibilities: Delivering presentations and demonstrations to prospective and current clients Positioning, developing solutions and organizing proof of concept Ensuring solutions stated in the Statement of Work are best practice and in line with client requirements Working closely with Sales to ensure successful closure of the sales process Contribute to the sales team in driving revenue by qualifying leads Working with Sales to drive the pre-sales phase by introducing the Profile product/services offering and provide product demonstrations functionality, system architecture, etc. by interfacing with prospective and current customers Having a detailed knowledge of the functionality and technology of the product range Partner with the Account Executive and Inside Sales Representative for UAE to achieve services sales Prepare commercial and technical proposals Must be excited by innovative technology and how this affects possibilities for potential customers Deliver use case centric solution demonstrations to business and technical audiences (CxO, CIO) Requirements: Experience with MDM solutions (JAMF, VMWare, 42Gears) Experience with the Microsoft and Google services (Azure AD, Google WorkSpace) Passion to work with the leading-edge technologies and applying those to drive business value Committed to customer satisfaction Excellent presentation and communication skills Flexible, adaptable and works well under pressure Enthusiastic self-starter who enjoys problem solving Technically minded with a passion for emerging technologies and the ability to stay on top of industry changes and trends Quick to learn new skills and technologies Experience with Apple services (Device Enrolment, Apple Business Manager, Apple School Manager, Manual Enrolment)
Role Title: Inside Sales Executive The Inside Sales Executive is expected to coordinate proper company resources and formulate all activities in his/her area Primary Responsibilities One Point of Contact of Apple inventory for internal team and distributors PAN India. Handle PAN India inventory- keep record of PAN India Apple inventory and managing documentation. Stock Transfer - responsible for PAN India stock transfer and ensure availability of product required at any location. Make cold calls, prepare quotations and lead calls to prospective customers and maintain records of the same in the Telemarketing Report. New client's development and ensuring recurring business by constantly being in touch. Identifying prospective clients from various sectors Generating leads for new business by running promotional mailers, cold calling etc. Allocate appointments to Regional Sales team from calls made and leads identified Prepare quotes based on Inquiries logged and Product Talk to customers for feedback on SRSG performance after product delivery. Develop Prospect Database for communications and mailers of future offers Co-ordinating with different back office departments for Order execution, on behalf of Sales person, in case he/she is not available. Ability to generate documents, presentations and reports for direct customer communication is required. Role Requirements / Specifications Knowledge & Skills Sound knowledge of IT segment Excellent Communication Skills Good excel skills Willingness to learn about the industry Demonstrate high energy Ability to take initiatives Educational Qualifications Work Experience UG- Any graduate/PG 1+ years of work experience
Role & responsibilities 1. End User Support Engineer / IT Engineer 1.1.End User Technical Support Provide hands-on support for desktops, laptops, printers, scanners, biometric/attendance systems, and conference room equipment (projectors, TVs, audio systems, etc.). Assist users in day-to-day operations of Microsoft 365 tools including OneDrive, SharePoint, Outlook, Teams, etc. Guide users on common software installations and resolve application-related issues (PDF tools, browser settings, printer drivers, etc.) 1.2.System Configuration & Deployment Configure laptops and desktops as per Simpolos IT policy and defined software baseline. Ensure proper asset tagging and labelling before system handover to users. Join eligible systems to Active Directory based on company policy and user profile. Ensure installation and activation of Antivirus/EDR solutions (e.g., CrowdStrike, Defender, etc.) 1.3.Hardware & Peripheral Troubleshooting Perform basic hardware diagnosis and troubleshooting (RAM, HDD, cables, display, power, etc.). Perform basic network diagnosis. Do internal coordination with Network team if it is network issue. Coordinate with OEM/vendor for parts replacement under warranty (if applicable). Support for printer maintenance, toner replacement, and troubleshooting printing issues. 1.4.Helpdesk Ticketing and SLA Compliance Acknowledge and act on tickets assigned via the Helpdesk tool (ManageEngine ServiceDesk Plus or equivalent). Update ticket progress and provide regular feedback to the Helpdesk coordinator and end-user. Ensure timely resolution of all tickets within defined SLA timelines. Escalate unresolved or delayed issues to the next level in the support hierarchy. 1.5.Asset Management Support Maintain and update asset information related to assigned systems and peripherals. Coordinate with the Helpdesk/Asset team for movement, reallocation, or disposal of IT assets. Support in physical verification, tagging, and reconciliation of IT inventory. Preferred candidate profile 2. Eligibility Criteria (End User Support Engineer / IT Engineer) 2.1. Educational Qualification Graduation in any stream from Govt recognized collage. CompTIA A+, Microsoft MCP, or similar certification is a plus (preferred but not mandatory). 2.2. Work Experience Minimum 4-5 years of relevant experience in IT support roles handling end user devices, printers, and basic networking. Experience in working with enterprise IT environments with Active Directory, Antivirus/EDR tools, and ticketing systems. 2.3.Technical Skills Proficient in: Windows Desktop OS & Mac OS installation, configuration, and troubleshooting. Joining systems to domain (AD), applying group policies. Installing and updating Microsoft 365 applications and third-party software. Basic printer configuration and troubleshooting. Antivirus/EDR installation and verification. Familiarity with attendance systems, video conferencing tools, and standard office devices. 2.4.Tool Knowledge Experience in Helpdesk ticketing platforms such as ManageEngine, ServiceNow, or similar. Ability to update ticket logs, asset information, and coordinate via email and phone. 2.5. Behavioral Attributes Strong communication and user-handling skills. Must know Hindi language, but Gujarat language is preferable Proactive, disciplined, and well-organized. Ability to multitask and prioritize based on urgency and impact. Willingness to work in rotational shifts (if required) and can provide support across multiple locations remotely. Creativity, attention to detail, and flexibility. Experience of diagnosing and fixing technically complex problems. Demonstrable ability to communicate clearly using a range of styles, tools and techniques to explain technical issues to a wide range of people. Experience with working with Third Party Suppliers, providing excellent customer service in a client facing role. Experience of providing a high quality service in a demanding customer service environment. Excellent customer care skills with the ability to identify a customers requirements and to recognize whether these can be met effectively from the resources, timescales skills and funds available. Experience in managing conflicting demands in situations of pressure where priorities are rapidly changing. The ability to sit or stand for long periods of time. Physical fitness to transport and set up heavy equipment. Good hearing and eyesight. Awareness of all aspects of Health and Safety, including electrical safety within environment.
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