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Associate - Campus Support

Associate - Campus Support

Kalvi Career Education

2 - 5 years

5 - 6 Lacs

Bengaluru

Posted:2 hours ago| Platform:

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Skills Required

Ticket Management Operations Management Google Sheets Excel Query Management Big Data SLA Management

Work Mode

Work from Office

Job Type

Full Time

Job Description

Key Responsibilities: Ticketing System : Monitor and categorize incoming support tickets from various channels Prioritize and escalate critical tickets based on urgency and impact. Collaborate closely with cross-functional teams, including product, engineering, design, delivery to drive operational excellence and resolve complex issues. Provide first-level troubleshooting and guide users accordingly. Track ticket progress and follow up to ensure timely resolution. Data Management and Process Improvement Executing existing processes with full adherence to SOPs. Manage data (using Google sheets and dashboards) and report on efficiency of processes. Resolve operations-related issues from students and mentors, wherever applicable. Analyze existing processes and identify opportunities for improvement through data. Identify appropriate tools and technologies to enhance operational efficiency and productivity. An Ideal candidate: Would be someone who is looking to kick-start their career in a fast-paced startup environment. Would have excellent communication and interpersonal skills, with the ability to collaborate effectively across teams. MUST - Would have the ability to work with data using appropriate tools like Excel/ Google Sheets. Would have high attention to detail Would have a bachelors degree or equivalent education in any field. Already lives in Bangalore or is willing to relocate to Bangalore. Salary and other details Location - Bangalore Work timings: 9 am to 6.30 pm Monday through Saturday You must have a laptop . Mandatory for this role..

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Kalvi Career Education

www.kalvicareereducation.com

Education and Career Development

San Francisco

50-100 Employees

9 Jobs

Key People

John Doe

CEO
Jane Smith

Chief Marketing Officer
Sara Lee

Head of Curriculum Development

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Associate - Campus Support