321 Ticket Management Jobs - Page 3

Experience 1 to 5 years in audio-visual helpdesk coordination Qualification- 3 Years Diploma/any bachelor's degree (BE/Btech) preferred : Electronics/Electrical/ Electronics& telecommunication/computer science background Communication -English, Hindi/native Gender: Open to all Position Location -Noida sector 132 Workday : 6d working Travel requirement: NA Budget : 30-45kpm CTC Software skills required : Strong Excel skills (charts, filter, sort, vlookup, etc), knowledge of any CRM tools (Jira, etc) Key Skills: - Manage AV helpdesk operations, logging and resolving support tickets related to AV issues. Allocate tickets to engineers, track attendance and seek regular updates Take Customer feed...

for opportunities to adapt automation to support the AIOps platform Conduct root cause analysis of incidents and implement preventive measures, Management of incidents to suppliers and Arms technical on-call rotas as appropriate To log all issues in the Service Management Tool and manage them to completion within EIT service levels and quality criteria matrix Work on a shift pattern, on a 24/7/365 operating model, while being able to work independently and flexibly in response to emergencies or critical issues Required Skills And Experience 36 years of hands-on experience in Platform Operations, or Infrastructure Support roles, Solid experience with observability tools managing and optimisin...

Job Title: L1 End User IT Support Engineer Department: IT / Hardware / Technical Support Role Category: IT Hardware, Technical Support, Telecom Engineering Role: L1 Support Engineer Job Description: We are seeking a L1 End User IT Support Engineer to provide comprehensive technical assistance to end users across hardware, software, application, and network issues. The candidate will be responsible for diagnosing and resolving incidents within SLA timelines, ensuring smooth IT operations and excellent customer service. Key Responsibilities: Diagnose and resolve end user IT tickets related to hardware, software, applications, and network connectivity within SLA. Provide onsite and remote suppo...

Role Overview: As an AV Support Engineer at Total IT Global, you will play a crucial role in providing onsite support for all AV equipment in conference rooms and meeting spaces. Your responsibilities will include setting up and maintaining video conferencing systems, projectors, microphones, and displays, as well as offering basic desktop support and managing tickets efficiently. Key Responsibilities: - AV Setup & Support: You will be responsible for setting up and configuring AV equipment for meetings and video conferences. Additionally, troubleshooting and resolving any AV issues during live sessions will be part of your daily tasks. - Video Conferencing: Managing and supporting video con...

Role Overview: As a support generalist, your primary role will be to manage and resolve incoming support tickets, triage issues, and build sustainable relationships with customers through open communication. Key Responsibilities: - Manage and resolve support tickets via software configuration, reporting, and database queries - Triage issues into appropriate categories based on guidance and rules - Identify and assess customer needs to achieve satisfaction - Build trust through open and interactive communication - Troubleshoot and assist customers with API issues and requests - Assist with virtual customer training sessions and webinars - Work with internal teams to resolve customer tickets w...

As a First Line Helpdesk Support, your role will involve providing technical assistance to staff for hardware and software issues. You will be responsible for preparing, installing, and troubleshooting various hardware, networking, and telecoms equipment in the office and plant. Your key responsibilities will include: - Providing 1st line technical support by addressing support queries via phone and email. - Resolving day-to-day technical issues, managing incidents, problems, and service requests. - Supporting users remotely and conducting on-site visits for hardware installation and troubleshooting. - Maintaining a high level of customer service and adhering to service management principles...

Description Associate Digital Innovation Engineer - Ackumen Support Location: Chennai, India Required Language: English Employment Type: Permanent Seniority Level: Entry - Mid Level Travel: <10% Buckman is a privately held, global specialty chemical company with headquarters in Memphis, TN, USA, committed to safeguarding the environment, maintaining safety in the workplace, and promoting sustainable development. Buckman delivers exceptional service and innovative solutions to our customers globally in the pulp and paper, leather, and water treatment sectors to help boost productivity, reduce risk, improve product quality, and provide a measurable return on investment. Buckman is in the middl...

Responsibilities include, but may not be limited to, the following: Serves as a technical specialist for the Workday Absence, and Core HR function. Knowledge of Workday Reporting and Security is a bonus As an individual contributor, conceives, plans and conducts consultation in the areas of Absence and Core HR. Working knowledge on loading bulk data using EIB. Good understanding in setting up of absence accruals , time off plans and LOAs; HR Foundational Data; BP configuration; and Calculated Fields Involves creative, independent solutions that will be adopted by HR corporate-wide. May leads complex HR projects domestically. Work collaboratively with other technical specialist, with guidance...

About The Role Skill required: Digital Inside Sales - Inside Sales Designation: Inside Sales Assoc Manager Qualifications: Any Graduation Years of Experience: 10 to 14 years What would you do? This position is responsible for leading the drive of product adoption, deliver high levels of business value, and cultivate deep internal and external customer relationships. This role will assist with all aspects of renewals, account management, adoption, customer success planning, and expansion sales. The role drives overall customer satisfaction including reporting and analytics of revenue impact tied to client success, client testimonials, and client references. The team helps assess, design, buil...

Associate Job Title : Associate Analyst (EXT) Department : Document Management - Quality Operations Location - Hyderabad CTC - up to 8 LPA Tenure - 12 - 18 Months Major Accountabilities Common Accountabilities (applicable to all service teams) Comply with internal functional requirements such as KPI reporting, ticket management tools and any other internal procedures and processes. Assist the department on any other ad hoc activities/requests to meet the business requirements. Generate and analyze predefined and ad-hoc reports in various applications and perform follow-up actions if required. Regularly communicate with partners and obtain feedback on services delivered. Focus on timely compl...

Greetings From Saisystems Health!!! We are looking for Client Service Executive Job overview: Handling of customer support service offered through calls, emails, chats and online customer portal. Be a critical point of contact for the end users in products/services in order to resolve issues and requests at the first level. Mediate communication with the data and technical teams for the resolution as required Responsibilities & Duties: Case Management: Log, classify, evaluate, prioritize and assignment of voluminous customer enquiries and issues reported through calls, emails, chats and customer portal; Manage the case life cycle from triage to resolution within the agreed SLA, at highest ac...

Banking Email Support Executive - Work from Office (5 Days Working process) Tech Mahindra Office location: https://share.google/3NrBPBRypcvHKUhr9 Job Type: Full time | Work from Office Job Description : We are hiring for enthusiastic and customer-focused individuals for the Banking Email Support Process. The role involves handling customer queries and concerns through email communication related to banking services. Candidates must have decent spoken and written communication skills, attention to details, and a customer-first attitude. Key responsibilities : Handle customer queries and complaints received via email. Provide accurate and timely response to banking-related concerns. Maintain r...

Job Description Position Overview: We are seeking a detail-oriented individual to manage IT processes such as Access Management and employee onboarding/offboarding, conduct IT audits, and support daily IT operations. Key Responsibilities: Manage IT processes, including Access Management and employee lifecycle activities. Conduct IT audit testing and maintain compliance. Review access controls and process documentation. Provide IT support, including software, hardware and network monitoring. Create purchase requisitions (PR) and submit invoices using D365. Qualifications: Basic understanding of IT equipment, processes, and network monitoring. Familiarity with IT support tools. Strong communic...

Job Description Position Overview: We are seeking a detail-oriented individual to manage IT processes such as Access Management and employee onboarding/offboarding, conduct IT audits, and support daily IT operations. Key Responsibilities: Manage IT processes, including Access Management and employee lifecycle activities. Conduct IT audit testing and maintain compliance. Review access controls and process documentation. Provide IT support, including software, hardware and network monitoring. Create purchase requisitions (PR) and submit invoices using D365. Qualifications: Basic understanding of IT equipment, processes, and network monitoring. Familiarity with IT support tools. Strong communic...

Role Overview We are seeking an experienced and dynamic Assistant Manager / Manager CRM to lead CRM initiatives and act as a key link between the IT-CRM function and the Sales team. The ideal candidate will have hands-on experience in CRM platforms, customer lifecycle management, sales coordination, and post-sales support functions. A strong analytical mindset, customer-first attitude, and ability to thrive in a fast-paced environment are essential. Key Responsibilities Manage and oversee CRM system operations, ensuring alignment with sales and marketing goals. Coordinate with the sales team for lead management, sales tracking, and post-sales processes. Design, implement, and manage workflow...

Job Summary: We are seeking a highly skilled and proactive Workday Consultant to join our Workday Team. This is a critical full-time role focused on supporting and enhancing our Workday platform, with specific expertise in HCM and Recruiting modules and general knowledge of other Workday modules. The consultant will manage ticket triage, gather functional requirements, and support project scoping for outsourced initiatives. Key Responsibilities: Ticket Management and Functional Support • Review and categorize tickets submitted to the Workday queue. • Collaborate with business partners to prioritize tickets and gather additional requirements. • Ensure timely resolution and documentation of su...

About The Role Skill required: Digital Inside Sales - Inside Sales Designation: Inside Sales Assoc Manager Qualifications: Any Graduation Years of Experience: 10 to 14 years What would you do? This position is responsible for leading the drive of product adoption, deliver high levels of business value, and cultivate deep internal and external customer relationships. This role will assist with all aspects of renewals, account management, adoption, customer success planning, and expansion sales. The role drives overall customer satisfaction including reporting and analytics of revenue impact tied to client success, client testimonials, and client references. The team helps assess, design, buil...

Captive Unit & Corporate Bpo - Hiring for Amadeus / Sabre (Manual Amadeus / Sabre) EXP Job Profile as Travel Consultant need ASAP joiner Only One batch is left. Explore New Travel & Ticketing Career Opportunities (GDS ) Mumbai WFO PACKAGE 6.8LPA Apply Now Note: (Any Grad / U.G / 12th) ( 1 Year or more experience (SABRE & AMADEUS GDS) - Need excellent communication skills) 15 days accomodations / one way flight tight who all are to relocate COMPANY WILL BUYOUT THE NOTICE PERIOD 5 days working, both ways cabs, rotational shift and rotational off. Kindly connect and share your resume to cv4travelprofile@gmail.com / sana@sanasearchinternational.com Connect asap - Marry @9311350356 / Shariq@ 9250...

Hiring for ( Back Office )Amadeus / Sabre (Manual Amadeus GDS)EXP Job Profile as Travel Consultant need ASAP joiner Only One batch is left. PACKAGE 6.8LPA Apply Now Note: (Any Grad / U.G / 12th) ( 1 Year or more experience (MANUAL AMADEUS GDS) - Need excellent communication skills) 15 days accomodations / one way flight tight who all are to relocate COMPANY WILL BUYOUT THE NOTICE PERIOD 5 days working, both ways cabs, rotational shift and rotational off. Kindly connect and share your resume to cv4travelprofile@gmail.com / recruitment@sanasearchinternational.com Connect asap - Marry @9311350356 / Shariq@ 9250383253 /Annet @8433247596 @8512806883 CHENNAI- 6.8LPA Responsibilities: Book travel a...

Immediate Joiner Only!!! Location - Bangalore ( local candidates only) Role- IT Helpdesk Engineer role/Tech Agent Work from Office Job Summary: Looking for a Junior Helpdesk Technical Agent having around 3 to 5 yrs of experience in helpdesk roles. The ideal candidate will be the first point of contact for end users seeking technical assistance. Serve as the first point of contact for users seeking technical support via phone, email, or ticketing system. Bachelors degree in computer science, Information Technology, or related field. Basic understanding of Windows OS, MS Office, and common hardware components. Experience with ticketing systems like JIRA, ServiceNow Familiarity with remote supp...

As a Customer Relationship Associate at Nap Chief - Trijosh Fashion Pvt. Ltd., you will play a crucial role in ensuring a smooth and satisfying experience for customers at every touchpoint. Your responsibilities will include: - Being the main point of contact for customers via phone, email, or chat to provide exceptional customer support. - Reaching out to customers with abandoned carts to guide them back to checkout and drive sales recovery. - Handling support tickets and tracking orders to ensure timely delivery through effective ticket & delivery management. - Developing strong connections with customers, understanding their needs, and making them feel valued as a customer relationship bu...

Position: Senior Associate Helpdesk Job Location: Pune, India Work Mode- Hybrid Shift Time- Rotational Shifts including night shifts Our journey Sakon offers a SaaS platform and services to optimize enterprise mobility expenses, lifecycles, and support. Integrating data from carriers, HR, MDM, and Finance, it streamlines workflows, provides insights, and ensures accurate reporting. Features include invoice auditing, lifecycle management, 24x7 support, and seamless ServiceNow integration. Additional services like MDM administration and BYOD management enhance operations, driving savings and efficiency. Manage mobile investments confidently with Sakon. Learn more at www.sakon.com. The Value We...

Role & responsibilities Monitor and manage SAP support ticket queues (ServiceNow / Remedy / Jira or equivalent). Triage, categorize, and assign incidents or service requests to appropriate teams. Provide L1 support for Application Incidents (i.e. solving basic issues depending on the skillset) Route the tickets to the right IT business applications queues basis the information on incident Connect with the users for maintaining the right level of information in the tickets Maintain detailed documentation for incident handling and ticket resolution workflows. Collaborate with cross-functional teams including BASIS, Security, Functional, and Technical teams. Contribute to process improvements a...

POSITION SUMMARY: TheSOC Analyst (Level 1)will use a variety of tools to investigate incidents and take immediate action or recommend a course of action to safeguard Incedos Managed Services Clients. The SOC Analyst (Level 1) is responsible for monitoring and responding to security related alerts triggered in the SIEM tool within Incedos Technology Partners Managed Service Clients. Primary responsibilities include incident triage, correlation of data from firewall, endpoint security, SASE and IPS logs; determining if a critical system or data set has been impacted; provides recommendations on remediation; and provides support for new analytic methods for detecting threats. Hours: 24X7 3 Shif...

Job Description: Procure-to-Pay (Accounts Payable) Customer Support Manager Position Overview: We are seeking a forward-thinking and tech-savvy professional to lead our Accounts Payable Customer Support function. This role is critical in driving operational excellence, digital transformation, and stakeholder satisfaction in a fast-paced semiconductor environment. The ideal candidate will bring deep expertise in AP operations, project management, and emerging technologies such as AI and analytics. The candidate will be responsible for ensuring customer satisfaction, efficient problem-solving, and maintaining high standards of customer engagement. This role requires a deep understanding of pro...