215 Ticket Management Jobs - Page 3

About The Role Skill required: Digital Inside Sales - Inside Sales Designation: Inside Sales Assoc Manager Qualifications: Any Graduation Years of Experience: 10 to 14 years What would you do? This position is responsible for leading the drive of product adoption, deliver high levels of business value, and cultivate deep internal and external customer relationships. This role will assist with all aspects of renewals, account management, adoption, customer success planning, and expansion sales. The role drives overall customer satisfaction including reporting and analytics of revenue impact tied to client success, client testimonials, and client references. The team helps assess, design, buil...

IT Help Desk Coordinator (Male) with strong skills in asset management, communication, documentation, SLA handling, IT infrastructure, ticket management, issue resolution, reporting, and IT team coordination. Minimum 2 years’ experience required.

About The Role Skill required: Digital Inside Sales - Inside Sales Designation: Inside Sales Assoc Manager Qualifications: Any Graduation Years of Experience: 10 to 14 years What would you do? This position is responsible for leading the drive of product adoption, deliver high levels of business value, and cultivate deep internal and external customer relationships. This role will assist with all aspects of renewals, account management, adoption, customer success planning, and expansion sales. The role drives overall customer satisfaction including reporting and analytics of revenue impact tied to client success, client testimonials, and client references. The team helps assess, design, buil...

Role & responsibilities Job-IT helpdesk Coordinator & Vendor Management Department-Networks Qualification-Graduate Location-Mumbai Experience In Years-1-5 yrs Responsibilities -To Handle & Track IT helpdesk calls . -Assist in handling Invoices. -Maintain IT inventory

Join us as a QA Engineer at Barclays, responsible for supporting the successful delivery of location strategy projects to plan, budget, agreed quality and governance standards You'll spearhead the evolution of our digital landscape, driving innovation and excellence You will harness cutting-edge technology to revolutionise our digital offerings, ensuring unparalleled customer experiences, To be successful as a QA Engineer you should have experience with: Strong programming skills in language ?Java/python? Automation Testing expertise in Selenium, TestNG, BDD Understanding of STLC, SDLC, Agile methodology Problem solving skillset Some Other Highly Valued Skills May Include Knowledge of CI/CD ...

Accelleron is accelerating sustainability in the marine and energy industries as a global technology leader in turbocharging, fuel injection, and digital solutions for heavy-duty applications. Building on a heritage of over 100 years as a trusted industry partner, the company serves customers in more than 100 locations in over 50 countries. Accellerons 3,000 employees are continuously innovating to deliver best-in-class products, services, and solutions that are mission-critical for the energy transition. You will join a team of experts in an exciting international environment, committed to excellence and innovation. Together, we support our customers in driving the transition toward sustain...

Role & responsibilities Works with enterprise (ENT) wide business units and functional departments and acts as a liaison between these groups and Information Technology (IT) for ENT Customer Relationship Management (CRM) IT cases, projects, and initiatives. Works with key stakeholders across the business and IT to support case and/or project requirement gathering, execution and testing. Supports change management and training to drive compliance and adoption of new solutions. Job Responsibilities Works to understand the ENT wide CRM business processes and supports continuous improvement and simplification of ENT CRM to improve adoption, compliance, and ROI across the ENT. Supports ENT CRM IT...

Role & responsibilities Provide internal, cross-functional administrative support for all Enterprise CRM (Salesforce). Conduct daily administration, case management and auditing of the Salesforce platform. Responsible for Salesforce user management and license assignments. Provides oversight of data quality and structure in Salesforce. Acquire data from primary or secondary data sources and maintain databases/data systems. Help with sales tool support (Salesforce.com, DemandBase, RingLead, Sales Navigator, Altify, etc.). Monitors the Sales Operations Help Desk email account and Salesforce queue. Processes Sales Operations cases in a timely manner, meeting deadlines/SLA. Document internal pro...

Immediate requirement for a female IT Help Desk Coordinator to assign calls, prepare MIS reports, manage end-user support, and ensure timely resolution within SLA through team coordination. Strong communication and organizational skills required.

As a Reach Lite Analyst at Omnicom Global Solutions in Hyderabad, Telangana, India, you will be responsible for supporting key processes within Reach Lite and Microsoft Dynamics 365. Your primary tasks will include updating AX panels, resolving onboarding/offboarding issues through Project Triangle, managing ServiceNow tickets for access roles, and conducting accurate quarterly user access reviews. The ideal candidate for this role is detail-oriented, collaborative, and adept at working closely with cross-functional teams to efficiently address access and support issues. You should be resourceful, organized, and derive a sense of accomplishment from your work. Additionally, you should be fri...

Skills: Billing Search for relevant government/private tenders (GeM, eProcurement sites), Download tender documents and study scope, terms, and eligibility, Coordinate with technical and sales teams to prepare documentation, Prepare and submit tender forms, EMDs, and supporting documents, Track tender deadlines, corrigendums, and submission status, Maintain tender submission records and files (both soft and hard copy),

Overview Developer Analysts quickly respond to the chat and as required via call or email, diagnose the issue, accurately record all issues in the CRM tool, conduct extensive trouble shooting, does root cause analysis, handle escalations and strive to achieve a high customer satisfaction rate or assign the case to development for further review. This position will report to the Team Leader. Responsibilities Deliver customer centric care and RealPage software / product / technical assistance via chat or as required via phone or email interactions with customers that drives customer satisfaction and efficiency metrics Troubleshoot issues and answers a high number of technical questions regardi...

The Senior Help Desk Manager will serve as the strategic liaison between customers, internal helpdesk support teams, and multiple backend service vendors. This role is responsible for ensuring seamless coordination across all stakeholders to deliver a consistent, high-quality technical support experience. The individual will leverage strong enterprise IT expertise to drive operational excellence, optimize processes, and foster customer satisfaction. Key Responsibilities: Vendor Management: Oversee and manage relationships with all helpdesk service vendors. Ensure compliance with SLAs, performance benchmarks, and escalation protocols. Conduct vendor performance reviews and implement correctiv...

About The Role : Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root ca...

Position Customer Experience Executive Languages: English/Hindi, Kannada, Malayalam Responsibility Address customer queries, provide information, and offer solutions to resolve problems or complaints Understanding attentively to customer queries, empathize with their concerns, and take appropriate steps to resolve the issues effectively. They may escalate complex problems to higher-level support or management if necessary Maintain accurate records of customer interactions, including the details of inquiries, resolutions, and any follow-up actions taken Possessing excellent product knowledge to enhance customer support Ensure high levels of customer satisfaction by delivering professional and...

The role is to monitor software process, integrate systems and troubleshoot any software/ IT/process issues during pre-production, project Go-Live and post project handover to the client. Develop and maintain strong documents and processes for IT.

As a Troubleshooting Engineer at Zenatix, your primary responsibilities will include managing tickets on tools, providing on-site and remote technical support to customers, coordinating with internal teams and customers to resolve issues, and collaborating with field engineers to address technical problems related to RPI based Energy management systems and field devices such as LT Panel, Relay, Contactor, and Energy Meter. Additionally, troubleshooting skills in PLC and IoT will be advantageous for this role. To qualify for this position, you must hold a Bachelor's degree in Engineering (Electrical) or a related field, or possess a Diploma. An experience ranging from 1 to 3 years in a simila...

You are invited to join Omnicom Global Solutions as a Reach Lite Analyst based in Hyderabad, Bangalore, or Gurgaon. In this role, you will be responsible for supporting key processes within Reach Lite and Microsoft Dynamics 365. Your tasks will include updating AX panels, resolving onboarding/offboarding issues using Project Triangle, managing ServiceNow tickets for access roles, and ensuring accurate quarterly user access reviews. The ideal candidate for this position is detail-oriented, collaborative, and adept at working closely with cross-functional teams to efficiently resolve access and support issues. You should be resourceful, organized, and derive a sense of accomplishment from your...

As a Finance Functional Consultant, your primary responsibility will be to collaborate with business stakeholders to understand their financial management processes, requirements, and pain points. You will then configure Oracle Fusion Financials applications based on the business requirements, customize and extend applications using built-in tools like Oracle Application Composer, and develop and execute test plans to validate system functionality. It is essential to ensure that the solution aligns with business requirements and industry best practices. You will also be involved in overseeing financial data migration from legacy systems to Oracle Fusion Financials, providing end-user trainin...

Job Description: Field Ticket Coordinator Position: Field Ticket Coordinator Department: Deployment Team Company: IndoFast Energy Overview: The Deployment Team is the core of field operations at IndoFast Energy, managing deployment, decommissioning, and daily operations. We are seeking a skilled and detail-oriented Field Ticket Coordinator to handle field tickets, ensuring their timely resolution while identifying trends and supporting the operational excellence of our deployment activities. Key Responsibilities: 1. Ticket Management: o Act as the primary custodian of the IndoFast ticketing tool, ensuring smooth operation and maintenance. o Monitor, review, and prioritize incoming field tick...

Greetings!!! I hope this message finds you well. We are exiting to share Job opportunity within our organization. We are currently seeking a talented individual to join our team. You will find the detailed job description below and outlining the responsibilities, qualifications, and benefits associated with this position. We believe that this role offers a stimulating environment for professional growth and development, and we are eager to find the right candidate to contribute to our team's success. If you or someone you know possesses the skills and experience outlined in the job description, we encourage you to apply or share this opportunity within your network. Helpdesk Technician Posit...

please attach your CV and fill the details below share to snidafazli@altimetrik.com Name(as per aadhar card): Number: EmailID: Current CTC: Fixed CTC: Expected CTC: holding any offers: Current Company: Payroll Company: Notice PEriod: Mention exact LWD: Current Location: Preferred Location: Total Experience: Relevant Experience please mention in years below, Java: Springboot: Microservices: Rest API: ITSM: Support: Ticket MAnagement:

As an experienced Frontend Developer with 9-10 years of relevant and demonstrated experience, you will be responsible for creating and implementing UI development. You must possess in-depth knowledge of JavaScript, CSS, HTML, and other front-end languages. Your role will involve developing and implementing front-end architecture to support user interface concepts, as well as monitoring and improving front-end performance. In this role, you will work on Agile/Scrum based project executions, collaborate effectively in a team environment to create top-performing interfaces, and conduct code reviews. Your advanced problem-solving skills will be crucial in optimizing code for the best possible ou...

The Service Desk Coordinator role involves overseeing and coordinating the daily operations of the IT service desk or help desk team to ensure prompt and efficient resolution of customer issues and technical support requests. As a Service Desk Coordinator, you will be responsible for managing a team of service desk technicians or support staff. This includes providing guidance, coaching, and training to team members, monitoring performance, and ensuring adherence to service level agreements (SLAs). Your main responsibilities will include receiving, prioritizing, and assigning service requests and incidents to the appropriate team members, as well as ensuring accurate and timely documentation...

Responsibility Address customer queries, provide information, and offer solutions to resolve problems or complaints Understanding attentively to customer queries, empathize with their concerns, and take appropriate steps to resolve the issues effectively. They may escalate complex problems to higher-level support or management if necessary Maintain accurate records of customer interactions, including the details of inquiries, resolutions, and any follow-up actions taken Possessing excellent product knowledge to enhance customer support Ensure high levels of customer satisfaction by delivering professional and courteous support Qualifications Graduate/Postgraduate from a recognized college/un...