215 Ticket Management Jobs - Page 2

As a Queue Coordinator, you are responsible for managing workflow efficiently by monitoring queues, validating and assigning tickets or tasks, balancing workloads, and ensuring that SLA targets are met. Your role also involves handling customer service, communication, and documentation effectively to enhance the overall operational efficiency and customer experience. **Key Responsibilities:** - Monitor queues and incoming requests, ensuring completeness and accuracy. - Validate tickets, categorize issues, and maintain accurate logs as per standard operating procedures. - Assign tickets to appropriate resources, prioritizing urgent or high-priority items. - Re-route incorrectly assigned ticke...

About Us Our purpose at Avient Corporation is to be an innovator of materials solutions that help our customers succeed, while enabling a sustainable world. Innovation goes far beyond materials science; its powered by the passion, creativity, and diverse expertise of 9,000 professionals worldwide. Whether youre a finance wizard, a tech enthusiast, an operational powerhouse, an HR changemaker, or a trailblazer in materials development, youll find your place at Avient. Join our global team and help shape the future with sustainable solutions that transform possibilities into realities. Your unique perspective could be the key to our next breakthrough! Job Specification : HR Shared Services Spe...

Objectives Key Results Events Management - Plan and finalize event dates - Event successfully conducted as per schedule - Coordinate event preparation - Agenda executed smoothly - Drive employee engagement - Effective communication (posters, invites, MC prep) - Vendor coordination and employee participation ensured - Photo documentation and hosting completed Snow Ticket Management - Monitor and follow up on pending tickets - Timely updates on pending tickets - Track assigned and in-progress tickets - Ensure proper ticket allocation (Transport, Benefits, Maintenance, Events & Services) - Close assigned tickets - Follow up with team for closure timelines - Personally close assigned tickets - A...

Objectives Key Results Events Management - Plan and finalize event dates - Event successfully conducted as per schedule - Coordinate event preparation - Agenda executed smoothly - Drive employee engagement - Effective communication (posters, invites, MC prep) - Vendor coordination and employee participation ensured - Photo documentation and hosting completed Snow Ticket Management - Monitor and follow up on pending tickets - Timely updates on pending tickets - Track assigned and in-progress tickets - Ensure proper ticket allocation (Transport, Benefits, Maintenance, Events & Services) - Close assigned tickets - Follow up with team for closure timelines - Personally close assigned tickets - A...

Job Summary As an Java Application Support Engineer, your primary role is to provide comprehensive IT services, including system maintenance, user support with a focus on Microservices-based systems, while also assisting in IT security, requiring strong teamwork, communication, and problem-solving skills. Job Requirements Proficiency in Java/J2EE, OOP/OOD, and SQL Experience with Spring Boot, Ant, Maven, CI/CD, AWS/GCP/Azure, and Kubernetes/Docker Familiarity with Microservices architecture Knowledge of MongoDB, Cassandra, MySQL, Oracle, Weblogic App server, and Apache HTTP Strong command of Unix commands Desirable: Proficiency in Python scripting Ability to perform weekly release activities...

Who We Are At Opkey, we empower enterprises to unlock the full potential of their ERP investments with cutting-edge, agentic AI-powered automation. Our intelligent platform delivers continuous assurance across the entire ERP lifecycle from initial deployment to day-to-day operations and long-term digital transformation. By eliminating manual errors, accelerating testing cycles, and ensuring seamless adoption of critical updates, Opkey helps organizations modernize with confidence and agility. Trusted by 250+ global enterprises, we reduce risk, drive efficiency, cut costs, and fast-track innovation so businesses can focus on what they do best: growing and evolving in a dynamic digital world. ...

About Us Our purpose at Avient Corporation is to be an innovator of materials solutions that help our customers succeed, while enabling a sustainable world. Innovation goes far beyond materials science; its powered by the passion, creativity, and diverse expertise of 9,000 professionals worldwide. Whether youre a finance wizard, a tech enthusiast, an operational powerhouse, an HR changemaker, or a trailblazer in materials development, youll find your place at Avient. Join our global team and help shape the future with sustainable solutions that transform possibilities into realities. Your unique perspective could be the key to our next breakthrough! Job Specification : Analyst, HR operations...

Provide software installation & technical support, resolve client issues, handle queries via calls/emails, document solutions, ensure timely resolution, and assist product team with troubleshooting,

Position: Global Helpdesk Support Must-Have Skills: Exceptional communication skills with a clear, professional English accent, suitable for international project engagements Demonstrated experience in helpdesk support, including ticket tracking using G-Base software (Mainframe) and the PEGA system Solid background in technical support and issue resolution Strong troubleshooting abilities for both software and hardware-related concerns Proficiency in documenting and managing support tickets effectively Ability to assist end users with a wide range of technical issues Qualifications & Requirements: At least 2-3 years of hands-on experience in helpdesk support Familiarity with G-Base software ...

You have an exciting opportunity to join Computacenter's dynamic and rapidly expanding GICC team as a Technical Support Specialist. In this role, you will be responsible for delivering high-quality IT services to customers worldwide and contributing to the growth and success of the team. Working with some of the most talented individuals in the industry, you will have the chance to enhance your skills and work with cutting-edge technologies. Your responsibilities will include performing maintenance activities, coordinating with vendors, ensuring quality of service for assigned tickets, effectively communicating with customers to prevent escalations, maintaining SLA performance targets, adher...

Assistant Manager - Marketplace Relationships Are you a results-driven professional with a knack for building strong relationships? Do you thrive in a fast-paced environment and have a passion for e-commerce and SaaS? We're a leading B2B omni-channel SaaS company seeking an Assistant Manager to join our team and play a pivotal role in managing and growing our marketplace partnerships. In this role, you will be responsible for building, nurturing, and expanding relationships with our key e-commerce marketplace partners. You'll be a vital link between our company and our partners, ensuring seamless collaboration and driving mutual success. Key Responsibilities Building and Maintaining Marketpl...

Ticket Analysis and Ticket Management Break fix (Configuration related). Non-Functional Review Pre-Production verification Production Support Application patches Liaise with Avaya Team Service maintenance (reboots) In co-ordination with the platform team

QA Tester / L1 Support Analyst Location: Balewadi-Baner Road, Pune / Remote /Hybrid Experience: 0 - 2 years Notice Period: Immediate joiners preferred Job description: Company Overview Infotech.Works is a fast-growing global technology services company supporting customers across Australia, Singapore, the Middle East, and other regions. We provide round-the-clock application and platform support, ensuring seamless operations for mission-critical systems. Role Overview We are looking for enthusiastic L1 Support Analysts to provide 24/7 customer support across multiple geographies. You will be the first point of contact for incoming tickets, resolve common issues using training and knowledge b...

As a Troubleshooting Engineer at Zenatix, your primary responsibility will be managing tickets on various tools and providing on-site customer support along with remote technical assistance. You will play a crucial role in coordinating with both internal teams and customers to resolve issues efficiently. Additionally, you will collaborate with field engineers to address troubleshooting requirements related to the RPI based Energy management system, as well as planning and inventory management. Your expertise will also be required in troubleshooting field devices such as LT Panel, Relay, Contactor, Energy Meter, etc. Knowledge of PLC and IoT will be considered advantageous for this role. To q...

As a Customer Support Engineer at CommerceIQ, you will be a key player in providing top-tier technical support to our product users/customers. Your primary responsibility will be to ensure quick and effective resolution of support tickets raised through the Freshdesk ticketing system. Your proficiency in managing the ticket lifecycle, working collaboratively with engineering and product teams, and generating actionable metrics and reports using tools like SQL and Excel will be crucial in this role. You will directly impact customer satisfaction, product quality, and process improvements by triaging, investigating, and resolving technical issues related to our products. Your strong communicat...

Responsibilities include, but may not be limited to, the following: Serves as a technical specialist for the Workday Absence, and Core HR function. Knowledge of Workday Reporting and Security is a bonus As an individual contributor, conceives, plans and conducts consultation in the areas of Absence and Core HR. Working knowledge on loading bulk data using EIB. Good understanding in setting up of absence accruals , time off plans and LOAs; HR Foundational Data; BP configuration; and Calculated Fields Involves creative, independent solutions that will be adopted by HR corporate-wide. May leads complex HR projects domestically. Work collaboratively with other technical specialist, with guidance...

Customer Service Executive: Handle inbound calls, chats & emails Manage tickets & resolve within TAT Handle escalations with empathy Ensure CSAT & process adherence Coordinate with internal teams Email: HR@RASAYANAM.IN Flexi working Work from home House rent allowance Employee state insurance Annual bonus Performance bonus Leave encashment Provident fund Maternity leaves

Job Overview: We are looking for a Senior Support Executive with experience in ERP software support and strong knowledge of cloud-based SaaS ERP modules (Finance, Inventory, Procurement, Sales, etc.). Candidates with prior experience in similar ERP/accounting platforms ( e.g., Zoho, Tally, Odoo, or equivalent) are preferred. This role focuses on providing application support for our B2B cloud-based ERP solution , ensuring high client satisfaction and smooth business operations. Key Responsibilities: Provide L1/L2 support for our cloud-based ERP SaaS platform across various modules (Finance, Inventory, Procurement, Sales, etc.). Handle B2B client queries via email, chat, and phone; ensure tim...

Responsibilities: * Provide technical support via phone, email & chat * Manage tickets using API system * Collaborate with development team on bug fixes * Maintain high customer satisfaction ratings *Hindi Speaking is must Provident fund

Responsibilities: Provide Technical Assistance: Respond to user requests for technical assistance via phone, email, or in person. Troubleshooting and Diagnosis: Diagnose and resolve technical hardware and software issues, including operating systems (Windows, macOS), applications, printers, network connectivity, and other peripherals. Ticket Management: Log all support requests in a ticketing system, track progress, and ensure timely resolution and closure of tickets. User Account Management: Assist with user account creation, password resets, and access management. Hardware and Software Installation: Install, configure, and maintain desktop computers, laptops, peripherals (printers, scanner...

As a Senior Associate at PwC, your role will involve collaborating effectively with others to solve complex business issues from strategy to execution. You will be responsible for identifying and suggesting improvements when problems or opportunities arise, handling and analyzing data and information responsibly, and following risk management and compliance procedures. It is crucial to stay up-to-date with developments in your area of specialization and communicate confidently in a clear and concise manner. Upholding the firm's code of ethics and business conduct is essential in all interactions with clients and team members. Your work as a Senior Associate will require you to work in a team...

Role Summary: Were looking for a customer-focused Senior Technical Support Engineer to provide technical assistance and issue resolution for our global pharmaceutical compliance and serialization customers. This role is critical in ensuring smooth operation, quick response times, and high-quality support in a regulated environment. Key Responsibilities: Provide L2/L3 support for customer issues related to serialization, traceability, and compliance workflows. Investigate and resolve issues involving EPCIS events, master data, partner integration, and XML/API communications. Work closely with cross-functional teams to escalate and resolve software or configuration issues. Support onboarding t...

Responsibilities: Strong verbal communication in French (B2-C1) & English Minimum 2 years' experience in voice/call handling Excellent customer service & problem-solving skills Able to work evening till night shift (8 hours,5 days) and/or weekends. Work from home

About The Role Skill required: Digital Inside Sales - Inside Sales Designation: Inside Sales Assoc Manager Qualifications: Any Graduation Years of Experience: 10 to 14 years What would you do? This position is responsible for leading the drive of product adoption, deliver high levels of business value, and cultivate deep internal and external customer relationships. This role will assist with all aspects of renewals, account management, adoption, customer success planning, and expansion sales. The role drives overall customer satisfaction including reporting and analytics of revenue impact tied to client success, client testimonials, and client references. The team helps assess, design, buil...

About The Role Skill required: Digital Inside Sales - Inside Sales Designation: Inside Sales Assoc Manager Qualifications: Any Graduation Years of Experience: 10 to 14 years What would you do? This position is responsible for leading the drive of product adoption, deliver high levels of business value, and cultivate deep internal and external customer relationships. This role will assist with all aspects of renewals, account management, adoption, customer success planning, and expansion sales. The role drives overall customer satisfaction including reporting and analytics of revenue impact tied to client success, client testimonials, and client references. The team helps assess, design, buil...