407 Ticket Management Jobs - Page 2

Role & responsibilities :Ticket resolving,Ticket handling. Preferred candidate profile :Salesforce Knowdledge.

Accelleron is accelerating sustainability in the marine and energy industries as a global technology leader in turbocharging, fuel injection, and digital solutions for heavy-duty applications. Building on a heritage of over 100 years as a trusted industry partner, the company serves customers in more than 100 locations in over 50 countries. Accellerons 3,000 employees are continuously innovating to deliver best-in-class products, services, and solutions that are mission-critical for the energy transition. You will join a team of experts in an exciting international environment, committed to excellence and innovation. Together, we support our customers in driving the transition toward sustain...

Roles & Responsibilities: Manage, maintain and troubleshoot Windows Server environments including installation, updates, roles and features, Active Directory, DNS, DHCP, and Group Policies. Provide support for Windows Desktop OS (Windows 10/11) including configuration, patching, and issue resolution. Work with virtualization platforms (VMware/Hyper-V) for administration and support. Administer Office 365 including user creation, license management, mailbox configuration, and email troubleshooting. Perform routine server and workstation maintenance , including monitoring, backups, and applying security updates. Troubleshoot LAN/WAN network issues and provide support for routers, switches, and...

About The Role : Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root ca...

We are seeking a proactive Operations Executive to support day-to-day operational processes. The role includes ticket management, process tracking, and coordination between teams and customers to ensure smooth ticket resolution. The candidate should be comfortable in handling outbound calls to customers, especially in cases where customers are not responding to doctors calls or operational follow-ups. Key Responsibilities: Ticket Management & Assignment Monitor incoming tickets and assign them to the appropriate team members or departments. Track ticket status to ensure timely resolution and escalation when needed. Maintain service-level timelines and follow up on pending tickets. Process Tr...

Experience: 2+ years At TransportSimple , were transforming how fleet owners manage their operations with our unique SaaS solutions. We are seeking an experienced Customer Support Executive to assist our expanding customer base.What Youll Do POC for all the customers. Solve queries via calls, chats & emails in Hindi & English (written and verbal compulsory) Troubleshoot product issues and guide customers through solutions. Ensure tickets are closed within SLAs and escalate when needed. Build long-lasting relationships by delivering excellent customer experiences. Skills Required Experience: Must have worked in a client-facing role for a software/IT company. Languages: Fluency in Hindi & Engl...

Name(as per aadhar card): Number: EmailID: Current CTC: Fixed CTC: Expected CTC: holding any offers: Current Company: Payroll Company: Notice PEriod: Mention exact LWD: Current Location: Preferred Location: Total Experience: Relevant Experience please mention in years below, Java: Springboot: Microservices: Rest API: ITSM: Support: Ticket MAnagement:

Name(as per aadhar card): Number: EmailID: Current CTC: Fixed CTC: Expected CTC: holding any offers: Current Company: Payroll Company: Notice PEriod: Mention exact LWD: Current Location: Preferred Location: Total Experience: Relevant Experience please mention in years below, Java: Springboot: Microservices: Rest API: ITSM: Support: Ticket MAnagement:

Name(as per aadhar card): Number: EmailID: Current CTC: Fixed CTC: Expected CTC: holding any offers: Current Company: Payroll Company: Notice PEriod: Mention exact LWD: Current Location: Preferred Location: Total Experience: Relevant Experience please mention in years below, Java: Springboot: Microservices: Rest API: ITSM: Support: Ticket MAnagement:

Urgent Hiring - Process Associate | Airlines Process Location: Gurgaon Contact Person: Tamanna 7355013912 Company Overview: We are hiring enthusiastic and customer-focused individuals for the Airline Customer Service Process . Position: Customer Service Executive Salary: 16,500 (In-Hand) Incentives: Up to 4,000 per month Other Corporate Benefits: PF & ESI Attractive Incentives Cab Facility available Growth Opportunities Corporate Work Culture Paid Training Eligibility Criteria: Any 12th pass or above can apply Freshers & Experienced candidates are welcome Excellent communication skills preferred Willingness to work in rotational shifts Roles & Responsibilities: Handle customer queries relate...

As a Surveillance Engineer at our organization, your primary responsibility will be to perform service quality surveillance and assurance Level 1 Operations activities. This will involve monitoring events on the network and ensuring timely escalation to the relevant function for restoration or resolution. **Key Responsibilities:** - Perform Service Alarm Monitoring. - Manage alarms for the assigned Network Services. - Handle ticket management. - Monitor all events in the Customer's managed infrastructure to ensure optimal performance and compliance with SLAs. - Interact with resources and service instances to gather network, IS/IT/Telecom Infrastructure events information. - Dispatch fault r...

As a member of the Help Desk team at AQR Capital Management, you will play a crucial role in providing technical support and assistance to all departments within the organization. Your primary responsibilities will include: - Responding to initial telephone or email inquiries - Troubleshooting and resolving simple hardware, software, and administrative issues - Installing and configuring various technologies Working under the guidance of the Senior Help Desk lead, you will be responsible for: - Identifying and escalating more complex problems to senior support technicians - Supporting the implementation of new applications and projects - Testing and evaluating emerging technologies to addres...

Role & responsibilities Customer Support & Issue Handling Provide Level 1 & L2 technical support for customers across CPaaS, CCaaS, and Call center Telephony environments. Handle inbound support requests via email, chat, and phone with professional communication. Perform root cause analysis at the L1 level, escalating issues to L2/L3 teams where required. Ensure timely ticket resolution within agreed SLAs. Technical Troubleshooting & Monitoring Monitor and manage alarms, logs, and dashboards for cloud telephony and telecom platforms. Troubleshoot first-level issues related to SIP, VoIP, PRI, DID, SMS Gateways, IVR, and API Integrations. Execute standard operating procedures (SOPs) for recurr...

Key Responsibilities 1) PID Management & Operations Triage and respond to hiring manager inquiries via Slack and JSM ticketing systems Review, approve, and process position update requests in JSM or PID Editor. Coordinate and facilitate approvals from business stakeholders as needed for backfills, position changes, and new positions. Investigate and resolve PID-related issues and escalations Audit and validate position and requisition data for accuracy and compliance Perform bulk uploads and edits of positions using Google Sheets Support PID/requisition creation and prioritization as needed 2) Process Support Respond to hiring manager inquiries in a timely and accurate manner Track and maint...

Role Overview: As a ERP - Senior Specialist - PLM(PDM) at NTT DATA, you will be responsible for designing, building, and deploying SAP-based ERP solutions. You will be tasked with understanding the organization's business requirements, preparing as-is to be, making configuration changes, managing data conversion processes, training end users, and addressing end user day-to-day queries. Your role will involve managing the PLM (Product Lifecycle Management) System to facilitate and track product development from concept through production. You will work independently to estimate, design, and deliver solutions while documenting functional specifications, design specifications, and development r...

You are currently seeking an ERP - Senior Specialist - PLM(PDM) to join the team in HYDERABAD, Telangana (IN-TG), India (IN). As an SAP PLM Consultant, you will be responsible for designing, building, and deploying SAP-based ERP solutions. Your duties will include understanding the organization's business requirements, preparing as-is to be, making configuration changes, managing PLM system, estimating, designing, and delivering solutions independently, documenting specifications, identifying gaps and issues, working with stakeholders, participating in upgrade activities, and effectively communicating project status. **Key Responsibilities:** - Design, build, and deploy SAP-based ERP solutio...

Role Overview: Welcome to Frontline Managed Services! At Frontline, innovation, technology, and efficiency come together to redefine the landscape of IT, Financial, and Administrative Managed Services for legal and professional service firms. As pioneers in the industry, we are committed to excellence and are looking for individuals who can be catalysts for change. Join our dynamic team to push boundaries and shape the future. Key Responsibilities: - Serve as the initial contact for reporting technical issues and answering questions related to upgrades, installations, and software/hardware/network problems. - Communicate effectively with requesters in a clear, positive, and professional mann...

Providefirst-level support for Microsoft Office tools (Excel, Word, PowerPoint), Microsoft SQL Server, networking, and internet-related issues. Assist clients with troubleshooting, configuration, and basic database queries.

International Ticketing Consultant Experience : 3 Year to 5 Years Monthly CTC Till : Rs.15,000/- to Rs.25,000 /- Per month ( Negotiable ) Functional Area: Airlines/Travel/Ticketing Functional Role: Reservation/Ticketing Executive Candidate Requirement Should have minimum 5 year experience in international Air Tickets booking through Galileo. Should have knowledge about Amadeus, Galileo ticketing software. Should have very good communication skills. Candidate need to interact with clients for airlines tickets. Should be smart and confidentRole & responsibilities Preferred candidate profile

As a Hardware Engineer joining our team, you will have the opportunity to deliver exceptional customer support, solve problems efficiently, and demonstrate expertise in servers, storage, and networking. Your role will involve working both in the field and at our in-house facility. **Key Responsibilities:** - Provide remote support to customers for resolving hardware and software issues. - Diagnose and troubleshoot server, storage, and networking problems. - Perform regular maintenance on servers, hardware, and networking equipment for optimal performance. - Install, configure, and upgrade hardware components and software applications. - Collaborate with the IT team to develop and implement s...

Key Responsibilities: - Outbound and Inbound Calling : Proactively engage with partners through calls, follow-ups, and scheduled check-ins to build trust and drive activation. Handle inbound calls to address immediate partner needs. - Partner Onboarding & Support : Guide new partners through the onboarding process and assist them in using our systems and platforms effectively. - Issue Resolution : Investigate and resolve partner issues by collaborating with internal teams like sales, operations, and technical support. Document all interactions, troubleshooting steps, and resolutions in the ticketing system. - Ticket Management: Act as the primary owner for all partner inquiries submitted thr...

You will be responsible for the functional design, configuration, and deployment of the SAP Service Cloud V2 solution, ensuring effective service request management, knowledge base utilization, and seamless process flow with FSM and S/4HANA CS. Key Responsibilities: - Configure and customize SAP Service Cloud V2, including Ticket Management, Service Order Processing, Knowledge Base, and Service Catalog. - Conduct workshops for requirements gathering, perform fit/gap analysis, and document functional specifications for the Service domain. - Configure workflows, queues, routing rules, and email channels for service ticket handling. - Work closely with the FSM Functional Consultant to ensure a ...

JOB Title:- Project Management Executive Identify project risks and develop mitigation strategies to minimize potential impacts on project objectives. Monitor and report on project risks throughout the project lifecycle and highlight to stakeholders. Define key performance indicators (KPIs) and establish mechanisms for monitoring and reporting project performance. Prepare regular progress reports for stakeholders, highlighting achievements, issues, and areas for improvement. Build and maintain strong relationships with internal and external stakeholders, including project sponsors, resellers, and business partners. Meeting them physically and Communicate effectively to manage expectations an...

About us WeWork India is one of India's leading flexible workspace operators Great Place To Work certified (Nov 2024 Nov 2025), aimed at creating flexible workspace solutions for companies of all sizes. Since its inception in India in 2016, WeWork India has expanded across 68 operational centres in Chennai, New Delhi, Gurugram, Noida, Mumbai, Bengaluru, Pune, and Hyderabad. WeWork India meets distinct workspace needs, for various businesses. WeWork India strives to provide customised and curated solutions for various office space needs through its products and solutions. At WeWork India, we're driven by collaboration, creativity, and a shared vision to redefine the future of work. If you're ...

Role & responsibilities Receive and record customer complaints or service requests through phone calls and emails. Create downcall tickets accurately in the ticketing system with complete details. Assign and follow up with field splicers or technicians for on-ground issue resolution. Track ticket progress and ensure timely updates are recorded in the system. Communicate ticket status and resolution updates to customers clearly and promptly. Escalate unresolved or delayed cases to the Supervisor when necessary. Maintain customer call logs, update service reports, and support daily ticket closure reports. Ensure high levels of customer satisfaction and adherence to SLAs. Capture Reasons for ou...