323 Ticket Management Jobs - Page 2

We are looking for a Client Experience Executive who is proactive, detail-oriented, and committed to delivering a friction-free client experience every single day. You will play a key role in managing client queries, ensuring timely ticket resolution, preventing repeat issues, and maintaining high service standards across the workspace. This role demands strong ownership, customer empathy, and the ability to coordinate with internal teams and vendors to ensure smooth daily operations with minimal escalations. Key Responsibilities Act as the primary point of contact for clients post-handover, ensuring a professional, prompt, and solution-driven service experience. Manage and track all client ...

Role Overview: As a Technical Support Coordinator, you will be an essential part of our technical support team, responsible for facilitating communication between customers and technical support staff. Your role will involve ensuring prompt issue resolution and maintaining high levels of customer satisfaction. Key Responsibilities: - Act as the primary point of contact for customers seeking technical assistance. - Gather information and understand the nature of technical issues reported by customers. - Create, manage, and prioritize support tickets for timely resolution. - Assign tickets to appropriate technical support personnel based on expertise and workload. - Facilitate communication be...

Key Responsibilities User Support & Issue Management: Serve as the first point of contact for operational and technical issues. Attend calls from end users regarding issues or queries. Understand and gather information about user-reported issues. Raise tickets for reported issues and track them until resolution. Ensure First Time Resolution (FTR) wherever possible. Coordination & Escalation: Identify the appropriate L2 personnel for ticket assignment. Follow up with L2 or other teams until issues are resolved and tickets are closed. Collaborate with operational teams to provide additional generic support required by the bank. Monitoring & Reporting: Monitor systems for operational issues. Ma...

As a Technical Support Specialist, your role involves providing support to internal and external customers in adherence to set SLA parameters. You will be responsible for troubleshooting technical issues, conducting online testing, and offering solutions to clients and customers. Your key responsibilities include: - Facilitating calls with customers to explain and address technical issues raised to the support team. - Performing initial troubleshooting, conducting analysis, and testing service flows to resolve customer concerns. - Collaborating and coordinating with backend teams to identify and resolve customer issues. - Capturing and documenting all queries and concerns through ticketing t...

Job Title : Helpdesk Executive- Facility Management Department : Facilities / Operations Reports To : Helpdesk Manager Location : Gurugram Employment Type : Full-Time Job Summary : We are looking for detailed oriented and customer helpdesk executive to support our facility management operations. This role is responsible for receiving, logging, tracking and closing service requests raised on tool related to maintenance, repairs and facility related issues across all sites. The helpdesk executive servers as the first point of contact for employees and stakeholders needing facility support . Key Responsibilities : Ticket Management: Receive facility related service request via phone, email, or ...

What will you be doing here? Conduct data analysis to identify the risk. Monitor user activities and help detect potential fraud or suspicious behaviour based on predefined criteria. Collaborate with the compliance team to escalate cases for further investigation as necessary. Continuously evaluate and bring improvements to existing processes, tools, and methodologies. Contribute ideas that can streamline operations, increase efficiency, and enhance overall processes. Who are we looking for? Education : Bachelors degree in Data Analytics or a related field. Skills : Technical Skills: Proficiency in SQL, Microsoft Excel/Google Sheets, and data analysis. Familiarity with database management, o...

Role Title: Service Operations Analyst Current Location: Gurgaon Position Purpose Based in Gurgaon The Service Operations team owns the 1st level support for all clients across all BSL products providing coverage of 24x7, being a Single Point of Contact for all (Internal/External) clients. A Service Operations Analyst is an information technology (IT) professional who assists BSL customers resolve issues and facilitate service requests. They respond to customer enquiries, provide monitoring oversight of our applications and network infrastructure including the overnight batch processing functionality. They will also work closely with other teams within BSL to provide assistance on tasks that...

We are seeking a dedicated Desktop Support Technician to provide essential first and second-level application and hardware support to both internal users and external clients. This role is crucial for ensuring the smooth operation of our multimedia platforms by efficiently resolving technical issues, maintaining system performance, and upholding documentation standards in a fast-paced environment. Primary Responsibilities: Technical Support: Provide comprehensive first and second-level application and hardware support to internal users and external clients, addressing a wide range of technical issues. Ticket Resolution: Field incoming problem tickets from end-users, diligently working to res...

Designation - Sr. Technical Process Executive Min 1 Yr Exp Into Technical Support International Voice Any Graduate US Shifts WFO 5 Days Working Immediate joiners only No absconded cases Both Way Cab Perks and benefits Allowances and Incentives

Role & responsibilities • User management and Ticket handling. • Handle Level 2 tickets (Incident, Problem, Change and Request) depending on the issue reported • Coordinate with other teams/vendors during implementation, deployments, upgrades etc. • Monitoring level 1 tickets and routing. • Handle Priority 1 issues (Major Incident Management) • Act as point of contact for all issues impacting the Service (to customer/vendors/other teams) • Process Adherence and Continuous Improvements. • Tracking & Monitoring all tickets and providing the reports on time for Auditing. Preferred candidate profile • Understanding Operational process. • Experience in handling incident management and addressing ...

Role Overview: Join our Helpdesk Support Team where every interaction counts and customer satisfaction drives everything we do! We are looking for Helpdesk Interns who are eager to learn, communicate effectively, and solve real-time technical challenges. The ideal candidate has a basic understanding of systems, strong communication skills, and a passion for delivering outstanding customer service. Key Responsibilities: - Customer Support: - Handle inbound and outbound calls from restaurant partners regarding POS-related issues. - Provide prompt, accurate resolutions to technical queries within the defined handling time. - Ensure high responsiveness - calls should be picked within 10 seconds ...

Join our Team About this opportunity: Customer Exp and Faults Engineer is typically assigned to work with service quality surveillance / assurance Level 1 Operations activities in an operations organization. Role is to perform the surveillance activities and ensure that all the events on a network get escalated to the relevant function within the stipulated time period for restoration / resolution. What you will do: Service Alarm Monitoring. Alarm Management for the assigned Network Services. Ticket Management. Monitoring all events in Customer's managed infrastructure in order to secure those services and resources are operating at optimum performance and within agreed SLA and to detect and...

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. We are seeking for a highly motivated and customer-oriented IT Support Analyst to join our dynamic team. As an IT Support Analyst, you will be responsible for providing technical assistance and support to end-users, troubleshooting hardware and software issues, and ensuring the smooth operation of our IT systems and infrastructure. Position Overview This role involves providing technical assistance and support to end-users, troubleshooting hardware and software issues, and ensuring the smooth operation of IT systems and infrastructure. You will be responsible for diag...

As an intern at VoiceTree Technologies, your day-to-day responsibilities will include: - Responding to customer queries via calls, emails, and support tickets. - Assisting in resolving issues related to panel access, call reports, and login problems. - Updating ticket statuses and maintaining accurate customer records using Zoho Desk. - Collaborating with the support team to escalate complex issues to relevant departments. VoiceTree Technologies, established in November 2010 by Ankit Jain in New Delhi, India, focuses on making call management simpler and more affordable. The flagship product, MyOperator, ensures seamless reception and management of customer calls, while CODAC handles call au...

Job Title: Service Desk Specialist (Level II or Level III) Job Type: Full-time, Permanent Location: Remote Timings: Night Shift(7:30pm to 4:30am) Do you love helping people, solving problems, and keeping technology running smoothly? We believe great support combines technical expertise with empathy, clear communication, and curiosity. Every client interaction is an opportunity to make a real difference and show what exceptional service feels like. As a Service Desk Specialist, you will join a collaborative, high-performing team that delivers fast, thoughtful, and reliable support. You will approach each challenge with care and curiosity, solving issues, improving processes, and using AI-powe...

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. We are seeking for a highly motivated and customer-oriented IT Support Analyst to join our dynamic team. As an IT Support Analyst, you will be responsible for providing technical assistance and support to end-users, troubleshooting hardware and software issues, and ensuring the smooth operation of our IT systems and infrastructure. Position Overview This role involves providing technical assistance and support to end-users, troubleshooting hardware and software issues, and ensuring the smooth operation of IT systems and infrastructure. You will be responsible for diag...

Key Accountabilities: Assess maintenance issues, review procedures and make decisions utilising all relevant resources available to ensure appropriate action is taken. Completion of assigned tickets as required. Carrying out all duties in line with client procedures. Communicating with outsourced support/clients /residents and internal teams on issues and actions taken. (Where appropriate to do so, refers clients/Property Managers to more experienced Property Managers or Supervisors where information sought is beyond current knowledge level or where a client escalation procedure is documented). Providing relevant, timely and accurate information to client and caller where appropriate. Answer...

-Visa / Passport Management -Tickets and Travel arrangements - Hotel bookings --Coordination with overseas employees - Maintaining records of all bookings, travel schedules, and expenses related to domestic and international travel -Currencies Required Candidate profile Male/Female candidate having 5 to 10 years experience in managing Travel arrangements, Ticketing, Hotel bookings, Passport & Visa management, Pick and Drops, Currencies exchange, maintaining records.

About Aramya Our vision is to build some of the world's most loved fashion and lifestyle brands and enable people to express themselves. With a fast-moving team driven by creativity, technology, and customer obsession, we're building a movement that celebrates every woman's unique journey. We're well funded, with $12M raised from marquee investors like Accel, Z47, and industry veterans. Our first brand, Aramya, launched in 2024, achieved 40 Cr in revenue in its very first year, powered by a proprietary supply chain, in-house manufacturing, and data-led design. Today, we're operating at a 100 Cr ARR and scaling fast. As we expand across India, launch new stores, and roll out fresh collections...

Job Summary: We are seeking a highly motivated and enthusiastic Service Desk L1 Engineer to join our IT team As an entry-level position, this role is ideal for recent graduates looking to start their careers in IT support The Service Desk L1 Technician will be the first point of contact for customers seeking technical assistance and will provide initial support and troubleshooting for various IT issues, Key Responsibilities First Point of Contact: Serve as the initial point of contact for customers seeking technical assistance via phone, email or Self Ticket, Troubleshooting: Identify, diagnose, and resolve basic technical issues related to hardware, software, and network connectivity, Ticke...

Join our Team About this opportunity: Surveillance Engineer is typically assigned to work with service quality surveillance / assurance Level 1 Operations activities in an operations organization. Role is to perform the surveillance activities and ensure that all the events on a network get escalated to the relevant function within the stipulated time period for restoration / resolution. What you will do: Service Alarm Monitoring. Alarm Management for the Fixed Domain Network Services. Ticket Management. Monitoring all events in Customer's managed infrastructure in order to secure those services and resources are operating at optimum performance and within agreed SLA and to detect and intens...

Introduction Are you searching for an opportunity to play a key role in driving the dramatic growth of a highly successful software company At Poppulo, we're working on what's next in communications and workplace technology. As a pioneer in this industry, we understand that meaningfully reaching every employee is hard. And so is managing office space in a hybrid world. And so is improving the customer and guest experience. We exist to make each of these things easier. We exist to bring harmony to our customers.? And we do that at enterprise scale. Our omnichannel employee communications, customer communications, and workplace experience platform is trusted by over 6,000 organizations today, ...

CBSL (Connect Business Solution Limited (CBSL)) ConneQT is a leader in business process outsourcing, offering a broad portfolio of core enterprise and industry-specific services. The Company's approach puts process in the forefront, coupling deep process knowledge and insights with targeted analytics and pragmatic reengineering to deliver an integrated solution. Services are seamlessly delivered using the Rightshoring model aided with heavy digital interventions to meet a client's business objectives and cost reduction strategy. The demand for BPM continues to be driven by the economic need to deliver quality, cost efficient services and the business requirement to remain competitive and inn...

Must have skills: Routing & Switching protocols + CISCO devices (Nexus/ Catalyst) Required exp- Configuration, Ticket handling, Incident management, troubleshooting, debugging,

Role & responsibilities: Provide L1 & L2 IT infrastructure support (Microsoft 365, Azure, AD, VMware). Configure and maintain cloud solutions and system integrations. Monitor backups, recovery, and security (Veeam). Manage user permissions, licenses, and access controls (AD/M365). Troubleshoot network issues including firewall and VLAN setup. Maintain ticket hygiene and adhere to SLA timelines. Collaborate with service managers and ensure steady BAU operations. Communicate effectively with clients and ensure customer satisfaction. Preferred Profile: Hands-on experience in IT system administration and technical support. Strong knowledge of Microsoft 365, Azure, and Windows environments. Good ...