Telecalling Team Leader

Job Summary: We are seeking a dynamic and results-driven Telecalling Team Leader / Manager to lead our telecalling department. The ideal candidate will be responsible for driving team performance, enhancing client interactions, and achieving conversion goals aligned with our business objectives. This role requires a blend of leadership, strategic planning, and customer-centric communication. Key Responsibilities: 1. Team Leadership & Performance Management Recruit, onboard, and mentor a high-performing team of telecallers. Define and manage daily, weekly, and monthly performance targets. Monitor call quality and provide constructive feedback and coaching to drive continuous improvement. Foster a collaborative and goal-oriented work environment. 2. Sales Strategy & Conversion Optimization Design and implement effective calling strategies to boost lead generation and customer conversion. Analyze call metrics and generate performance reports to support business decisions. Collaborate closely with the sales and marketing teams to enhance customer acquisition and retention. 3. Client Communication & Customer Service Ensure accurate and consistent delivery of information about immigration programs and services. Address and resolve escalated client concerns in a timely and professional manner. Maintain an empathetic, solution-focused approach in all client interactions. 4. Process Excellence & Compliance Develop, implement, and refine telecalling scripts and standard operating procedures (SOPs). Ensure strict adherence to industry regulations and internal compliance policies. Oversee CRM and database management to maintain accurate and up-to-date client records. Qualifications & SkillsProven experience in managing a telecalling or telesales team, preferably in the immigration or consulting industry. Strong leadership and team management capabilities. Excellent verbal communication, interpersonal, and problem-solving skills. Proficiency in CRM systems and data analysis. Ability to thrive in a target-driven, fast-paced environment.