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Teamlease Services Limited
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Telecalling Team Leader

Telecalling Team Leader

Name: Jobpe
Address: T-Hub, Plot No 1/C, Sy No 83/1, Raidurgam panmaktha, Knowledge City Rd, Hyderabad, Telangana, 500081, IN
Telephone: +91-83339-09630
Price range: Free

Teamlease Services Limited

3 - 31 years

2 - 4 Lacs

maduravoyal chennai

Posted:1 day ago| Platform: Apna logo

Apply

Skills Required

management monitoring analyze report metrics training coaching strategy service strategies efficiency reporting reports data collaboration marketing effectiveness

Work Mode

On-site

Job Type

Full Time

Job Description

Team Management: Manage and motivate a team of tele callers to achieve individual and team goals. Performance Monitoring: Track, analyze, and report on team and individual performance metrics, including call volume, conversion rates, and customer feedback. Training & Coaching: Provide ongoing training and coaching to enhance the skills, knowledge, and performance of team members. Strategy Implementation: Develop and implement effective sales or customer service strategies and best practices to improve team performance and efficiency. Customer Service: Ensure that the team delivers high standards of customer service, handling complaints and escalating complex issues as needed. Reporting: Prepare and present regular reports on team performance, sales data, and process improvements to senior management. Process Improvement: Monitor call center operations, identify opportunities for improvement, and implement solutions to optimize performance. Collaboration: Work with other departments, such as sales and marketing, to align strategies and enhance overall campaign effectiveness.

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Teamlease Services Limited

Staffing and Recruiting

Bangalore Karnataka

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Telecalling Team Leader