Job Description

Role & responsibilities The Customer Care Representative will be responsible for: Providing customer support to international customers over calls/chat/email Resolving customer issues Adhere to basic customer onboarding process Handling customers claims Running customized reports Cross-functional collaboration with internal customers as and when needed You will be a great fit if you: Have exceptionally effective communication skills (both verbal & written) Empathetic, patient & has a solution-oriented thinking skills. Adaptable, agile & have accuracy in customer data handling. Education criteria: Bachelor's degree or equivalent Minimum Experience: Minimum six months to five (0.6-5) years professional experience in customer service/Sales/Support/Communication intensive roles with international experience Flexible working in rotational shifts Willing to work for Delhi/Gurgaon location. Assess for resilience, tone of voice and problem-solving attitude. Candidates in or around Gurgaon (preferred)