Key Responsibilities Handle end-to-end bulk hiring across multiple store locations for specified regions. Plan and conduct walk-in interviews , job fairs , campus hiring , and local sourcing drives . Partner with operations teams to forecast manpower needs and deployment schedules. Utilize high-volume sourcing channels including job portals, social media, WhatsApp groups, referrals, and local agencies. Conduct screenings and initial interviews for large applicant pools. Maintain and update daily hiring trackers , MIS, and dashboards with accuracy. Coordinate with HR Ops for offer roll-outs, joining documentation, and onboarding. Build and maintain a local candidate database to support just-in-time hiring. Ensure timely closures while maintaining quality of hires and adherence to compliance norms.

Roles and Responsibilities Handle customer complaints and grievances in a professional manner. Resolve customer queries and concerns through effective communication. Upsell products or services to customers based on their needs and preferences. Manage multiple tasks simultaneously with accuracy and efficiency. Maintain accurate records of all interactions with customers.

Overview: This position is responsible for compounding and dispensing prescribed drugs as per physician's instructions for online subscription orders. The pharmacist has to manage a high volume of prescriptions and get involved in operational activities. Job description: · Check prescriptions to ensure that there are no errors and that they are appropriate and safe for the individual patient. · Digitize the medicines as per the prescription. · Contacting referring physicians' offices with questions over prescription. · Handle customer queries, and resolve their issues or initiate appropriate steps such as complaint escalation to relevant departments for resolution. · Comply with all applicable legal rules, regulations and procedures. · Maintain confidentiality with respect to customers' medical details. · Take calls for Home Delivery and upsell · Make cold calls to take feedbacks and upsell · Make calls to promote the Ecom / Tcom business model Qualification – D.Pharm & B.Pharm Experience – 0 to 5 years.

Overview: This position is responsible for compounding and dispensing prescribed drugs as per physician's instructions for online subscription orders. The pharmacist has to manage a high volume of prescriptions and get involved in operational activities. Job description: · Check prescriptions to ensure that there are no errors and that they are appropriate and safe for the individual patient. · Digitize the medicines as per the prescription. · Contacting referring physicians' offices with questions over prescription. · Handle customer queries, and resolve their issues or initiate appropriate steps such as complaint escalation to relevant departments for resolution. · Comply with all applicable legal rules, regulations and procedures. · Maintain confidentiality with respect to customers' medical details. · Take calls for Home Delivery and upsell · Make cold calls to take feedbacks and upsell · Make calls to promote the Ecom / Tcom business model Qualification – D.Pharm & B.Pharm Experience – 0 to 5 years.

This position is responsible for working in support of the store management team to facilitate the completion of all store level tasks and performs a variety of tasks related to different areas of the store.

Requirement: · Decent phone and verbal communication skills along with active listening Duties and Responsibilities: · Identify customer’s needs, clarify information, research every issue and provide solutions and/or alternatives · Outstanding customer service skills and dedication to providing exceptional customer care · Must be self-motivator and self-starter · Meet personal/team targets · Ability to multitask and successfully operate in a fast paced, team environment · Flexible to work in any shift ( including night shifts ) and 6 days working. Working Conditions: · Contact centre environment · Comfortable to work in flexible shifts

Role & responsibilities : 1. Candidate shall do Inbound/Outbound calls to stores/customers. 2. Work on online orders and ensure timely delivery. 3. Closure of open orders 4. Work on tickets and provide timely resolution. 5. Work on assigning/reassigning the orders and ensuring the timely dispatch of orders.

Roles and Responsibilities Handle customer complaints and grievances in a professional manner. Resolve customer queries and concerns through effective communication. Upsell products or services to customers based on their needs and preferences. Manage multiple tasks simultaneously with accuracy and efficiency. Maintain accurate records of all interactions with customers.

Role & responsibilities : • Manage day-to-day last-mile delivery operations across various channelsretail outlets, dark stores, and online platformsto ensure timely and accurate order fulfillment. Design and implement efficient hybrid delivery models (e.g., EV fleets, bike couriers, hub-and-spoke systems) to balance speed, cost, and sustainability. Partner with product and engineering teams to improve delivery management systems, including real-time tracking, routing, and customer communication tools. Onboard, evaluate, and manage third-party logistics partners. Track performance through metrics such as fleet availability, compliance, and cost-per-order. Oversee retailer onboarding, geotagging, and contact profiling to maintain accurate mapping, optimize routing, and ensure delivery feasibility. Analyze delivery KPIs, route performance, and failure trends to identify and eliminate operational bottlenecks. Train store managers and field delivery teams on standard operating procedures, tools, and service protocols. Monitor NPS and delivery satisfaction scores; resolve escalations promptly and integrate feedback into service improvements. Preferred candidate profile: Qualifications: • Graduate or Postgraduate in Logistics, Operations, or a related field. • 35 years of experience in last-mile delivery, e-commerce logistics, or urban mobility operations. • Familiarity with logistics tech platforms, fleet tracking tools, and delivery apps. • Strong analytical and problem-solving skills. • Experience managing external vendors and cross-functional teams. • Excellent communication, leadership, and crisis management abilities

Role & responsibilities : • Manage day-to-day last-mile delivery operations across various channelsretail outlets, dark stores, and online platformsto ensure timely and accurate order fulfillment. Design and implement efficient hybrid delivery models (e.g., EV fleets, bike couriers, hub-and-spoke systems) to balance speed, cost, and sustainability. Partner with product and engineering teams to improve delivery management systems, including real-time tracking, routing, and customer communication tools. Onboard, evaluate, and manage third-party logistics partners. Track performance through metrics such as fleet availability, compliance, and cost-per-order. Oversee retailer onboarding, geotagging, and contact profiling to maintain accurate mapping, optimize routing, and ensure delivery feasibility. Analyze delivery KPIs, route performance, and failure trends to identify and eliminate operational bottlenecks. Train store managers and field delivery teams on standard operating procedures, tools, and service protocols. Monitor NPS and delivery satisfaction scores; resolve escalations promptly and integrate feedback into service improvements. Preferred candidate profile: Qualifications: • Graduate or Postgraduate in Logistics, Operations, or a related field. • 35 years of experience in last-mile delivery, e-commerce logistics, or urban mobility operations. • Familiarity with logistics tech platforms, fleet tracking tools, and delivery apps. • Strong analytical and problem-solving skills. • Experience managing external vendors and cross-functional teams. • Excellent communication, leadership, and crisis management abilities

This position will drive capability building and career progression programs through Instructor Led Training, Digital Platform (Lamp) and On Job Coaching for the Store Operations Cadre. Deliver training 80% through CRT & 20% On the job training Deliver both soft skills and sales training] Conduct needs assessments to identify training requirements Develop and implement training programs focused on soft skills Create training materials, including presentations, handouts, and manuals Facilitate engaging and interactive training sessions Evaluate training effectiveness and provide feedback for continuous improvement Collaborate with HR and department managers to align training with organizational goals Monitor and report on participants' progress and training outcomes Preferred Skills & Competencies. 1.Public Speaking 2. Training Design 3. Curriculum Development 4. Effective Communication 5. Conflict Resolution 6. Empathy 7. Active Listening 8. Time Management 9. Assessment and Feedback. Bachelor's degree in Education, Human Resources, or a related field Proven experience as a trainer or educator, preferably in soft skills development Understand the usage of LMS platform and digital savvy ( Gmeet , Zoom etc., knowledge of usage of AI tools if any Certifications in training or instructional design are a plus Train the Trainer certification will be added advantage Business operations knowledge / Sales experience •Psychometric and Personality type certifications will add value to the profile. Multilingual skills English , Hindi , Marathi, Kannada Need this person to be from science background , pharmacist , microbiologist , biology , zoology . He / she should have also done retail training , behavioral training