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Assistant Manager- (Last Mile Delivery)

3 - 5 years

5 - 7 Lacs

Posted:10 hours ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

Role & responsibilities

• Manage day-to-day last-mile delivery operations across various channelsretail outlets, dark stores, and online platformsto ensure timely and accurate order fulfillment.

  • Design and implement efficient hybrid delivery models (e.g., EV fleets, bike couriers, hub-and-spoke systems) to balance speed, cost, and sustainability.
  • Partner with product and engineering teams to improve delivery management systems, including real-time tracking, routing, and customer communication tools.
  • Onboard, evaluate, and manage third-party logistics partners. Track performance through metrics such as fleet availability, compliance, and cost-per-order.
  • Oversee retailer onboarding, geotagging, and contact profiling to maintain accurate mapping, optimize routing, and ensure delivery feasibility.
  • Analyze delivery KPIs, route performance, and failure trends to identify and eliminate operational bottlenecks.
  • Train store managers and field delivery teams on standard operating procedures, tools, and service protocols.
  • Monitor NPS and delivery satisfaction scores; resolve escalations promptly and integrate feedback into service improvements.

Preferred candidate profile:

Qualifications:

• Graduate or Postgraduate in Logistics, Operations, or a related field.

• 35 years of experience in last-mile delivery, e-commerce logistics, or urban mobility operations. • Familiarity with logistics tech platforms, fleet tracking tools, and delivery apps.

• Strong analytical and problem-solving skills.

• Experience managing external vendors and cross-functional teams.

• Excellent communication, leadership, and crisis management abilities

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