3 - 31 years

3 - 5 Lacs

Posted:1 week ago| Platform: Apna logo

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On-site

Job Type

Full Time

Job Description

Team Leadership & Management:    * Recruit, train, and supervise telecallers to ensure optimum performance.  * Set daily, weekly, and monthly targets for the telecalling team.  * Monitor call quality and provide regular feedback and coaching.   Sales & Conversion:    * Develop calling strategies to maximize lead generation and conversion.  * Track, analyse, and report telecalling performance against business goals.  * Work closely with the sales team to improve customer acquisition and retention.   Client Communication & Service:    * Ensure telecallers deliver accurate information about immigration programs and services.  * Resolve escalated client queries and ensures customer satisfaction.  * Maintain a professional and empathetic approach while handling prospects.   Process & Compliance:    * Implement telecalling scripts and standard operating procedures (SOPs).  * Ensure compliance with industry regulations and company policies.  * Optimize CRM/database management to maintain updated client records.

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