Telecalling Manager

Role Overview: As a Telecalling Manager at our company located in Noida, you will play a vital role in overseeing the daily operations of the telecalling team. Your primary responsibilities will include ensuring that targets are met, mentoring and training staff, handling escalations, and monitoring Key Performance Indicators (KPIs). Moreover, you will be responsible for developing and implementing strategies to enhance customer service, managing databases efficiently, and providing regular reports to senior management. Key Responsibilities: - Oversee the daily operations of the telecalling team - Ensure that targets are met consistently - Mentor and train staff to enhance their performance - Handle escalations and resolve conflicts effectively - Monitor and analyze Key Performance Indicators (KPIs) - Develop and implement strategies to improve customer service - Maintain databases accurately - Provide regular reports to senior management Qualifications Required: - Strong communication skills, both verbal and written - Experience in managing a team and demonstrating leadership skills - Ability to handle escalations and resolve conflicts in a professional manner - Proficiency in CRM software and the MS Office Suite - Analytical skills to track and report on KPIs effectively - Excellent organizational and time management skills - Previous experience in telecalling or customer service roles - Bachelor's degree in Business Administration, Marketing, or a related field (Note: Company Description is not provided in the Job Description. If you have any additional information about the company, please provide it for a more comprehensive summary.),