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Technical Operations Manager

14 years

0 Lacs

Posted:2 days ago| Platform: Linkedin logo

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Job Type

Full Time

Job Description

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Job Summary:

Technical Operations Manager


Key Responsibilities:

Digital Asset Management & Operations

  • Oversee the technical stability and performance of mobile applications (iOS & Android) and web ordering platforms.
  • Ensure seamless functionality and high uptime across all digital channels.
  • Collaborate with development and QA teams to identify and resolve technical issues impacting digital operations.

POS Connectivity & Order Fulfillment

  • Manage and maintain live integration between digital platforms and POS systems to support real-time order processing.
  • Ensure smooth data flow for orders, payments, and fulfillment accuracy.
  • Work with internal tech teams and external vendors to implement updates and system enhancements.

Aggregator Integration & Optimization

  • Lead the technical integration with key third-party food aggregators (e.g., Talabat, Zomato, Hungerstation, Noon, Careem).
  • Monitor performance and ensure efficient order transmission and aggregator uptime.
  • Improve operations through better menu sync, order routing, and aggregator process alignment.

Digital Menu Management

  • Drive the creation, implementation, and maintenance of digital menus across all platforms.
  • Ensure accuracy and consistency of pricing, items, and promotions across web, mobile, and aggregator interfaces.
  • Collaborate with marketing and brand teams for new menu rollouts and timely updates.

Cross-Functional Collaboration

  • Serve as a bridge between digital, IT, marketing, and restaurant operations teams to align technology efforts with business goals.
  • Address country-specific digital needs and support localization strategies.
  • Recommend improvements to enhance customer experience and operational efficiency.

Performance Monitoring & Reporting

  • Track and report key operational metrics, including order flow, system uptime, and error resolution.
  • Provide regular performance insights and lead continuous improvement initiatives.
  • Implement enhancements based on data analytics to drive customer satisfaction and system stability.

Technical Skills Required:

  • Strong understanding of mobile platforms (iOS/Android), web technologies, and POS systems.
  • Hands-on experience with API testing tools like Postman or SOAP UI.
  • Debugging and troubleshooting skills with knowledge of Azure Service Bus, SSIS, or similar integration tools.
  • Familiarity with open-source tech stacks (PHP, Python, Node.js, MongoDB, Aerospike, Cassandra).
  • Knowledge of system monitoring tools (New Relic, Nagios, Zabbix).
  • Basic experience in ITSM processes (incident, problem, and change management) – preferably ITIL based.
  • Proficiency in Microsoft technologies: Windows Server, Active Directory, Exchange, SQL Server, SharePoint.
  • Experience with synthetic monitoring tools such as New Relic or Pingdom is a plus.
  • Understanding of system architecture including servers, networks, firewalls, and load balancers.
  • Competency in web standards: REST/SOAP APIs, XML, HTML, CSS, JSON, JavaScript/jQuery.
  • Strong SQL skills and knowledge of Oracle, MySQL, and SQL Server.
  • Ability to diagnose and communicate technical issues clearly, both verbally and in writing.

Qualifications & Skills:

  • Education:

    Bachelor’s degree in Computer Science, Information Technology, Business, or a related field.
  • Experience:

    Minimum 14 years in digital operations or technical management within the F&B, retail, or e-commerce industry.
  • Technical Leadership:

    Proven expertise in managing digital ecosystems, integrations, and application performance.
  • Project Management:

    Experience driving digital transformation projects and leading cross-functional initiatives.
  • Communication:

    Strong interpersonal and stakeholder management skills.
  • Domain Expertise:

    Experience in Quick Service Restaurant (QSR) or broader F&B operations is highly desirable.

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