8 Pingdom Jobs

As a Digital Operations Manager with over 10 years of experience in Operations and Software Development, you will be responsible for overseeing the technical operations of digital assets such as mobile applications, web platforms, and aggregator integrations. Your role will involve ensuring seamless digital ordering and fulfillment experiences for leading global F&B brands across multiple markets. Your key responsibilities will include managing the technical performance and operational stability of mobile applications and web-based ordering platforms. You will also be responsible for maintaining connectivity between digital assets and restaurant POS systems, managing integrations with key third-party aggregators, and ensuring accurate digital menu visibility across all platforms. Additionally, you will collaborate with development teams to troubleshoot and resolve technical issues affecting digital operations. You will also manage live connectivity between digital platforms and restaurant POS systems to facilitate smooth B2C transactions and coordinate with internal IT, Development, and QA teams as well as external vendors to implement system updates and enhancements. Your role will involve overseeing integrations with major food aggregators, monitoring their performance, and implementing improvements in aggregator operations. You will also lead the implementation, maintenance, and accuracy of digital menus across all platforms and collaborate with marketing and brand teams for effective updates and launches of new menu items. As a Digital Operations Manager, you will serve as the liaison between digital, IT, marketing, and operations teams to align digital initiatives with business objectives. You will work closely with restaurant operations teams to localize digital offerings and address country-specific needs while providing insights and recommendations to enhance digital ordering experiences continuously. In this role, you will also be responsible for tracking key performance metrics related to digital operations, generating reports on digital platform performance, consumer engagement, and operational bottlenecks. You will leverage data to drive efficiency and improve customer satisfaction. To excel in this role, you will need strong knowledge of mobile application ecosystems, experience with APIs and tools like POSTMAN/SOAPUI, debugging and troubleshooting expertise, and familiarity with various technologies such as Azure Service Bus, SSIS, PHP, Python, NodeJS, MongoDB, and more. Your technical skills should also include knowledge of monitoring tools, ITIL-based ITSM processes, Microsoft technologies, web-based technologies, database queries, and strong diagnostic and troubleshooting skills. You should hold a Bachelor's degree in Information Technology, Computer Science, Business, or a related field, along with a minimum of 14+ years of experience in digital operations, technical management, or similar roles in F&B, retail, or e-commerce industries. Your qualifications should include a deep understanding of mobile apps, web platforms, APIs, POS systems, third-party aggregator integrations, and knowledge of digital menu management best practices. If you possess strong analytical and problem-solving skills, excellent communication abilities, project management experience, and familiarity with QSR or global F&B operations, you are the ideal candidate for this challenging and rewarding position as a Digital Operations Manager.,

Company Description CG-VAK Software is a leading offshore software development company with 30 years of experience, serving clients across the USA, UK, Canada, Europe, Australia, Singapore, and South Africa. With a team of 525+ skilled professionals, we deliver innovative software product engineering solutions, custom software, web applications, mobile apps, eCommerce, and infrastructure managed services. Our client-centric approach and commitment to cutting-edge technologies ensure robust, scalable, and future-proof solutions. As a multi-million-dollar public limited company, CG-VAK Software is dedicated to empowering businesses and driving their success in the digital world. Role Description Shopify development, Liquid programming, HTML5, CSS3, JavaScript, jQuery, DOM, ES2015, JSON, Shopify AJAX API, Shopify Meta fields, Shopify theming system, Shopify plugins, third-party API integration, custom Shopify apps, site speed optimization, checkout functionality, payment gateway integration, cart functionality, technical support, emergency fixes, Shopify logs, Sentry, ERP/OMS inventory sync, website monitoring, Pingdom, UptimeRobot, UI/UX design, front-end development, back-end development, troubleshooting, custom Liquid code, graphic design, API troubleshooting, inventory feed monitoring. 1. Shopify Development Experience 5+ years of Shopify-specific development is required, meaning the candidate should have a deep understanding of the Shopify platform (not just general web development). Expected to have worked on both front-end (themes, UI/UX) and back-end (custom logic, integrations) aspects. 2. Front-End Technologies Strong proficiency in: HTML5, CSS3 – for layout and styling. JavaScript (ES6+), jQuery, DOM – for dynamic behavior and interactivity. JSON – for handling API data and configurations. 3. Shopify-Specific Knowledge Liquid programming – Must be fluent in Shopify’s templating language. Deep understanding of Shopify’s: AJAX API Object/properties structure Meta fields and how to use them for customization Theming system – including modifying existing themes and building custom ones 4. Third-Party Integrations & API Work Experience working with: Shopify plugins/apps – both installing/configuring and debugging Third-party APIs – for things like inventory, payment, shipping, etc. Capable of custom app development or enhancement if off-the-shelf apps don’t meet the requirements. 5. Technical Troubleshooting & Support Ability to: Debug Liquid code , JavaScript errors, and theme conflicts Fix checkout/payment/cart issues Address site speed issues and optimize performance Handle emergency support tasks (e.g., outages, broken pages) 6. Monitoring and Maintenance Familiarity with: Shopify logs and debugging tools (Sentry or similar) Website uptime tools like Pingdom, UptimeRobot ERP/OMS sync for inventory feeds (troubleshooting and monitoring) 7. UI/UX and Visual Skills Bonus: Ability to create or modify visual elements , banners, or CTAs. Some graphic design or UI/UX sensitivity is preferred for making layout tweaks or enhancements.

Position: Technical Operations – F&B Technical Operations Manager Location: Mohali (work from office) Experience: Minimum 14 Years Job Summary: We are seeking a seasoned and technically proficient Technical Operations Manager to lead the operations and technical performance of digital assets, including mobile apps, web platforms, and third-party aggregator integrations. This role is critical in ensuring seamless digital ordering and fulfillment experiences for major global food and beverage (F&B) brands across multiple regions. The ideal candidate will oversee the integration between digital platforms and restaurant POS systems, manage relationships with food aggregators, and ensure accurate and consistent digital menu visibility across all customer touchpoints. Key Responsibilities: 1. Digital Asset Management & Operations Oversee the technical stability and performance of mobile applications (iOS & Android) and web ordering platforms. Ensure seamless functionality and high uptime across all digital channels. Collaborate with development and QA teams to identify and resolve technical issues impacting digital operations. 2. POS Connectivity & Order Fulfillment Manage and maintain live integration between digital platforms and POS systems to support real-time order processing. Ensure smooth data flow for orders, payments, and fulfillment accuracy. Work with internal tech teams and external vendors to implement updates and system enhancements. 3. Aggregator Integration & Optimization Lead the technical integration with key third-party food aggregators (e.g., Talabat, Zomato, Hungerstation, Noon, Careem). Monitor performance and ensure efficient order transmission and aggregator uptime. Improve operations through better menu sync, order routing, and aggregator process alignment. 4. Digital Menu Management Drive the creation, implementation, and maintenance of digital menus across all platforms. Ensure accuracy and consistency of pricing, items, and promotions across web, mobile, and aggregator interfaces. Collaborate with marketing and brand teams for new menu rollouts and timely updates. 5. Cross-Functional Collaboration Serve as a bridge between digital, IT, marketing, and restaurant operations teams to align technology efforts with business goals. Address country-specific digital needs and support localization strategies. Recommend improvements to enhance customer experience and operational efficiency. 6. Performance Monitoring & Reporting Track and report key operational metrics, including order flow, system uptime, and error resolution. Provide regular performance insights and lead continuous improvement initiatives. Implement enhancements based on data analytics to drive customer satisfaction and system stability. Technical Skills Required: Strong understanding of mobile platforms (iOS/Android), web technologies, and POS systems. Hands-on experience with API testing tools like Postman or SOAP UI. Debugging and troubleshooting skills with knowledge of Azure Service Bus, SSIS, or similar integration tools. Familiarity with open-source tech stacks (PHP, Python, Node.js, MongoDB, Aerospike, Cassandra). Knowledge of system monitoring tools (New Relic, Nagios, Zabbix). Basic experience in ITSM processes (incident, problem, and change management) – preferably ITIL based. Proficiency in Microsoft technologies: Windows Server, Active Directory, Exchange, SQL Server, SharePoint. Experience with synthetic monitoring tools such as New Relic or Pingdom is a plus. Understanding of system architecture including servers, networks, firewalls, and load balancers. Competency in web standards: REST/SOAP APIs, XML, HTML, CSS, JSON, JavaScript/jQuery. Strong SQL skills and knowledge of Oracle, MySQL, and SQL Server. Ability to diagnose and communicate technical issues clearly, both verbally and in writing. Qualifications & Skills: Education: Bachelor’s degree in Computer Science, Information Technology, Business, or a related field. Experience: Minimum 14 years in digital operations or technical management within the F&B, retail, or e-commerce industry. Technical Leadership: Proven expertise in managing digital ecosystems, integrations, and application performance. Project Management: Experience driving digital transformation projects and leading cross-functional initiatives. Communication: Strong interpersonal and stakeholder management skills. Domain Expertise: Experience in Quick Service Restaurant (QSR) or broader F&B operations is highly desirable.

Company Description BETSOL is a cloud-first digital transformation and data management company offering products and IT services to enterprises in over 40 countries. BETSOL team holds several engineering patents, is recognized with industry awards, and BETSOL maintains a net promoter score that is 2x the industry average. BETSOL’s open source backup and recovery product line, Zmanda (Zmanda.com), delivers up to 50% savings in total cost of ownership (TCO) and best-in-class performance. BETSOL Global IT Services (BETSOL.com) builds and supports end-to-end enterprise solutions, reducing time-to-market for its customers. BETSOL offices are set against the vibrant backdrops of Broomfield, Colorado and Bangalore, India. We take pride in being an employee-centric organization, offering comprehensive health insurance, competitive salaries, 401K, volunteer programs, and scholarship opportunities. Office amenities include a fitness center, cafe, and recreational facilities. Learn more at betsol.com Job Description NOC Engineer This is a full-time NOC Engineer role. The NOC Engineer will be responsible for monitoring and maintaining network systems and servers, identifying and troubleshooting issues. You would be working closely with the Incident Management, IT teams and 3rd party service providers to ensure the availability of all systems & applications to our internal users & external members. Skills and Responsibilities: Supporting NOC operations for continuous monitoring of Global IT Infrastructure (24x7) and services. Understanding on Cisco Routers and Switches, for gather diagnostics and do initial troubleshooting Expertise in troubleshooting Interface and routing issues Understanding of GobalProtect Operations, ability to gather and analyze user logs and troubleshooting Understanding of Palo Alto Operations, ability to check routing and firewall rules, ability to analyze traffic logs Ability to log into Windows Servers, gather diagnostic's and do initial troubleshooting Ability to do basic DNS troubleshooting Ability to work on issues with Windows/Linux servers Ability to aid IT Teams as or when needed and work closely with the vendors. Comfortable in working 24X7 environment. Comfortable in working in rotational shifts. Understanding of Active Directory. Monitor all the Consoles and Ensure every Alerts is picked for investigation. Immediate response to alerts generated from the monitoring tools. Basic Understanding of Monitoring Tools like SolarWinds/PingDom/Datadog/CloudWatch etc. Basic Understanding on AWS Cloud and how are they monitored using AWS CloudWatch. Basic Understanding of polling methods like SNMP/ICMP/WMI/Agents etc. Understanding of IT Infrastructure to be able to effectively escalate issues to the right team/individual Understanding of Jira Service Management for ticketing of alerts. Ability to multitask and handle multiple alerts Ability to contextualize alerts and identify criticality of alerts Excellent verbal and written skills Ability to Collaborate across departments and work as part of a team. Average experience of 5 years Good To have Knowledge on Configuring, Monitoring and tracking Alerts generated by different Monitoring Systems (Solarwinds, Pingdom, AppDynamics, Datadog). Operational knowledge of Confluence for knowledge base and articles(Atlassian – Jira). Knowledge on observability Tools and their concepts. Knowledge of Application Performance Monitoring (APM). Working Knowledge on any of the Observability Tool (like Datadog).

Job Overview We are seeking a detail-oriented and experienced Software Tester to join our team. The ideal candidate will have a strong understanding of software testing methodologies, tools, and best practices. You will be responsible for ensuring the quality, functionality, and reliability of our software products by designing and executing test plans, identifying issues, and collaborating with development teams to Deliver Defect-free Analyse user stories, use cases, and requirements for validity and feasibility. Collaborate closely with cross-functional teams to ensure comprehensive testing coverage. Execute all levels of testing, including System, Integration, and Regression testing. Design and develop automation scripts when required. Detect, track, and report software defects and inconsistencies. Provide timely solutions to defects and issues discovered during testing. Verify bug fixes and ensure thorough regression testing is performed. Collaborate with development teams to resolve defects and improve processes. Integrate automated testing into CI/CD pipelines for continuous testing. Ensure that all deliverables meet defined quality standards and customer requirements. Perform root cause analysis for production issues and provide insights to improve processes. Work closely with product managers, developers, and designers to understand and test new features. Participate in agile ceremonies, including sprint planning, stand-ups, and retrospectives. Apply quality engineering principles throughout the agile product lifecycle. Document testing processes, results, and track defects using tools like JIRA, Bugzilla, or similar. Analyze business requirements, technical specifications, and design documents to develop test plans and : Educational Qualification: Bachelor's degree in Computer Science, Engineering, or a related field (or equivalent experience). Technical Skills Experience in Manual and Automation Testing. Hands-on experience with Postman, Selenium, Cypress. Proficiency in API testing, including verification of status codes, headers, and payloads. Knowledge of SDLC and STLC methodologies (Agile, Waterfall). Experience with project/bug tracking tools such as JIRA. Experience in automation testing using Selenium or Cypress. Familiarity with testing tools like Postman, BrowserStack, Pingdom, GTmetrix, Lighthouse, PageSpeed. Knowledge of security testing principles, such as SQL injection, XSS, and CSRF. Experience testing native, hybrid, and web-based mobile applications (Android & iOS). Experience with version control systems like Git, Bitbucket, or SVN. Knowledge of API security testing, including authentication techniques (e.g., OAuth, JWT). Ability to adapt to new tools, technologies, and testing environments quickly. Soft Skills Strong problem-solving and analytical skills with a keen eye for detail. Self-motivated and able to work independently with minimal supervision. Excellent communication and interpersonal skills. A team player who can work in a collaborative Qualifications : Knowledge of advanced security testing principles and methodologies. Eagerness to stay updated with the latest software testing trends and best practices. Experience with agile development methodologies and practices (ref:hirist.tech)

Who we are: Irdeto is the world leader in digital platform cybersecurity, empowering businesses to innovate for a secure, connected future. Building on over 50 years of expertise in security, Irdeto’s services and solutions protect revenue, enable growth and fight cybercrime in video entertainment, video games, and connected industries including transport, health and infrastructure. Irdeto is the security partner dedicated to empowering a secure world where people can connect with confidence. With teams and offices around the world, Irdeto’s greatest asset is its people - our diversity is celebrated through an inclusive workplace, where everyone has an equal opportunity to drive innovation and contribute to Irdeto's success. Role Description: As a SOC 2nd Line Engineer at Irdeto, you will provide advanced technical support to both internal and external customers, ensuring the success of all supported products and services. You will join Irdeto’s centralized Technology team, the Centre of Excellence for Technology Advancement, Innovation, Market Intelligence, Cloud Operations, and IT. This team is dedicated to the continuous operational management of Irdeto’s products and services, ensuring flawless operations in the cloud and on-premises. Key Responsibilities: Incident and Problem Management: Coordinate and manage the Major Incident & Problem Management (stemming from Major incidents) process, including on-call duty for out-of-hours response and technical 2nd line support. Operational Process Evangelism: Promote the Incident Management process, onboarding processes, and continuously review and improve our SOC procedures. Operational Change Control: Responsible for conducting reviews for change requests for the monitoring, communication, and support thereof. Weekly Upgrades and Support: Ensuring that the Irdeto’s product (MultiDRM) upgrades are available and ready for our 1st line SOC engineers to be executed on a weekly basis using the automated pipelines. Support the SOC 1st line in projects, requests, upgrades, etc, during the work week for seamless operational continuity. Onboarding: Drive and support each customer and project onboarding in the SOC to be ready for production launch. Best Practices: Develop and advocate operational best practices and standards. Mentorship: Coach and mentor team members on technical items and improvements. Customer Interaction: Maintain contact with customers, field experts, technicians, and other relevant parties. Development: Development of existing operational tooling, such as our gen-AI SOC Bot, smart dashboards, and automation for our request and incident workflows. Monitoring Tool Suite Support: Provide administration and maintenance support for monitoring tools (e.g., Grafana, AWS CloudWatch, On-call, Pingdom, etc). Troubleshooting: Perform environmental troubleshooting with SOC engineers to quickly resolve issues. Continuous Improvement: Work on procedure development, documentation, automation, product onboarding, service transitions, and projects. Communication: Ensure effective communication throughout the incident lifecycle, translating business impacts, status, action plans, and timelines to leadership/stakeholders. Training: Provide training for 1st line engineers, develop procedural manuals, and arrange product/service training to keep up to date with supported technologies. Experience Needed: AWS Cloud: 2+ years’ experience in AWS cloud environments. Cloud Technologies: Good experience with Kubernetes troubleshooting, docker, lambda, terraform, etc. Monitoring Tools: Extensive experience with monitoring, log aggregation, and analysis tools (e.g., Prometheus, Grafana, Splunk, Loki, Elasticsearch). Support Experience: Prior 1st line support experience is advantageous. ITIL Process: Good understanding of ITL processes: Incident Management, Problem Management, and Change Management processes. Project Management & Tools: Experience project management and tooling such as Jira or other project/task tools. Scripting: Good scripting experience in API’s, Bash, and Python. Ticketing Systems: Knowledge of Fresh Service or other ticketing systems. Communication Skills: Good communication and interpersonal skills, with the ability to interact with all levels of management and customers. Customer Focus: Strong customer focus. Team Player: A true team player. Continuous Improvement: Willingness to continuously improve skills and gain expertise. Language: Fluent written and verbal English communication skills Education: Degree: Bachelor’s or Master’s degree in Computer Science or a related technical discipline, or equivalent experience. What you can expect from us: We invest in our talented employees and promote collaboration, creativity, and innovation while supporting health and well-being across our global workforce. In addition to competitive remuneration, we offer: A multicultural and international environment where diversity is celebrated Professional education opportunities and training programs Innovation sabbaticals Volunteer Day State-of-the-art office spaces Additional perks tailored to local offices (e.g., on-site gyms, fresh fruit, parking, yoga rooms, etc.) Equal Opportunity at Irdeto Irdeto is proud to be an equal opportunity employer. All decisions are based on qualifications and business needs, and we do not tolerate discrimination or harassment. We welcome applications from individuals with diverse abilities and provide accommodation during the hiring process upon request. If you’re excited about this role but don’t meet every qualification, we encourage you to apply. We believe diverse perspectives and experiences make our teams stronger. Welcome to Irdeto!

Who we are: Irdeto is the world leader in digital platform cybersecurity, empowering businesses to innovate for a secure, connected future. Building on over 50 years of expertise in security, Irdeto’s services and solutions protect revenue, enable growth and fight cybercrime in video entertainment, video games, and connected industries including transport, health and infrastructure. Irdeto is the security partner dedicated to empowering a secure world where people can connect with confidence. With teams and offices around the world, Irdeto’s greatest asset is its people - our diversity is celebrated through an inclusive workplace, where everyone has an equal opportunity to drive innovation and contribute to Irdeto's success. Role Description: As a SOC 2nd Line Engineer at Irdeto, you will provide advanced technical support to both internal and external customers, ensuring the success of all supported products and services. You will join Irdeto’s centralized Technology team, the Centre of Excellence for Technology Advancement, Innovation, Market Intelligence, Cloud Operations, and IT. This team is dedicated to the continuous operational management of Irdeto’s products and services, ensuring flawless operations in the cloud and on-premises. Key Responsibilities: Incident and Problem Management: Coordinate and manage the Major Incident & Problem Management (stemming from Major incidents) process, including on-call duty for out-of-hours response and technical 2nd line support. Operational Process Evangelism: Promote the Incident Management process, onboarding processes, and continuously review and improve our SOC procedures. Operational Change Control: Responsible for conducting reviews for change requests for the monitoring, communication, and support thereof. Weekly Upgrades and Support: Ensuring that the Irdeto’s product (MultiDRM) upgrades are available and ready for our 1st line SOC engineers to be executed on a weekly basis using the automated pipelines. Support the SOC 1st line in projects, requests, upgrades, etc, during the work week for seamless operational continuity. Onboarding: Drive and support each customer and project onboarding in the SOC to be ready for production launch. Best Practices: Develop and advocate operational best practices and standards. Mentorship: Coach and mentor team members on technical items and improvements. Customer Interaction: Maintain contact with customers, field experts, technicians, and other relevant parties. Development: Development of existing operational tooling, such as our gen-AI SOC Bot, smart dashboards, and automation for our request and incident workflows. Monitoring Tool Suite Support: Provide administration and maintenance support for monitoring tools (e.g., Grafana, AWS CloudWatch, On-call, Pingdom, etc). Troubleshooting: Perform environmental troubleshooting with SOC engineers to quickly resolve issues. Continuous Improvement: Work on procedure development, documentation, automation, product onboarding, service transitions, and projects. Communication: Ensure effective communication throughout the incident lifecycle, translating business impacts, status, action plans, and timelines to leadership/stakeholders. Training: Provide training for 1st line engineers, develop procedural manuals, and arrange product/service training to keep up to date with supported technologies. Experience Needed: AWS Cloud: 2+ years’ experience in AWS cloud environments. Cloud Technologies: Good experience with Kubernetes troubleshooting, docker, lambda, terraform, etc. Monitoring Tools: Extensive experience with monitoring, log aggregation, and analysis tools (e.g., Prometheus, Grafana, Splunk, Loki, Elasticsearch). Support Experience: Prior 1st line support experience is advantageous. ITIL Process: Good understanding of ITL processes: Incident Management, Problem Management, and Change Management processes. Project Management & Tools: Experience project management and tooling such as Jira or other project/task tools. Scripting: Good scripting experience in API’s, Bash, and Python. Ticketing Systems: Knowledge of Fresh Service or other ticketing systems. Communication Skills: Good communication and interpersonal skills, with the ability to interact with all levels of management and customers. Customer Focus: Strong customer focus. Team Player: A true team player. Continuous Improvement: Willingness to continuously improve skills and gain expertise. Language: Fluent written and verbal English communication skills Education: Degree: Bachelor’s or Master’s degree in Computer Science or a related technical discipline, or equivalent experience. What you can expect from us: We invest in our talented employees and promote collaboration, creativity, and innovation while supporting health and well-being across our global workforce. In addition to competitive remuneration, we offer: A multicultural and international environment where diversity is celebrated Professional education opportunities and training programs Innovation sabbaticals Volunteer Day State-of-the-art office spaces Additional perks tailored to local offices (e.g., on-site gyms, fresh fruit, parking, yoga rooms, etc.) Equal Opportunity at Irdeto Irdeto is proud to be an equal opportunity employer. All decisions are based on qualifications and business needs, and we do not tolerate discrimination or harassment. We welcome applications from individuals with diverse abilities and provide accommodation during the hiring process upon request. If you’re excited about this role but don’t meet every qualification, we encourage you to apply. We believe diverse perspectives and experiences make our teams stronger. Welcome to Irdeto! Show more Show less

Who we are: Irdeto is the world leader in digital platform cybersecurity, empowering businesses to innovate for a secure, connected future. Building on over 50 years of expertise in security, Irdeto’s services and solutions protect revenue, enable growth and fight cybercrime in video entertainment, video games, and connected industries including transport, health and infrastructure. Irdeto is the security partner dedicated to empowering a secure world where people can connect with confidence. With teams and offices around the world, Irdeto’s greatest asset is its people - our diversity is celebrated through an inclusive workplace, where everyone has an equal opportunity to drive innovation and contribute to Irdeto's success. The Role: In this role, you will join Irdeto’s centralized Technology team, the Centre of Excellence for Technology Advancement, Innovation, Market Intelligence, Cloud Operations, and IT. This team is dedicated to the continuous operational management of Irdeto’s products and services, ensuring flawless operations in the cloud and on-premises. As a SOC 2nd Line Engineer at Irdeto, you will provide advanced technical support to both internal and external customers, ensuring the success of all supported products and services. Your mission at Irdeto: Incident and Problem Management: Coordinate and manage the Major Incident & Problem Management (stemming from Major incidents) process, including on-call duty for out-of-hours response and technical 2nd line support. Operational Process Evangelism: Promote the Incident Management process, onboarding processes, and continuously review and improve our SOC procedures. Operational Change Control: Responsible for conducting reviews for change requests for the monitoring, communication, and support thereof. Weekly Upgrades and Support: Ensuring that the Irdeto’s product (MultiDRM) upgrades are available and ready for our 1 st line SOC engineers to be executed on a weekly basis using the automated pipelines. Support the SOC 1 st line in projects, requests, upgrades, etc, during the work week for seamless operational continuity. Onboarding: Drive and support each customer and project onboarding in the SOC to be ready for production launch. Best Practices: Develop and advocate operational best practices and standards. Mentorship: Coach and mentor team members on technical items and improvements. Customer Interaction: Maintain contact with customers, field experts, technicians, and other relevant parties. Development: Development of existing operational tooling, such as our gen-AI SOC Bot, smart dashboards, and automation for our request and incident workflows. Monitoring Tool Suite Support: Provide administration and maintenance support for monitoring tools (e.g., Grafana, AWS CloudWatch, On-call, Pingdom, etc). Troubleshooting: Perform environmental troubleshooting with SOC engineers to quickly resolve issues. Continuous Improvement: Work on procedure development, documentation, automation, product onboarding, service transitions, and projects. Communication: Ensure effective communication throughout the incident lifecycle, translating business impacts, status, action plans, and timelines to leadership/stakeholders. Training: Provide training for 1 st line engineers, develop procedural manuals, and arrange product/service training to keep up to date with supported technologies. How can you add value to the team: You have (recently) completed a Bachelor's or master's degree in Computer Science or a related technical discipline, or have equivalent experience. AWS Cloud: 2+ years’ experience in AWS cloud environments. Cloud Technologies: Good experience with Kubernetes troubleshooting, docker, lambda, terraform, etc. Monitoring Tools: Extensive experience with monitoring, log aggregation, and analysis tools (e.g., Prometheus, Grafana, Splunk, Loki, Elasticsearch). Support Experience: Prior 1st line support experience is advantageous. ITIL Process: Good understanding of ITL processes: Incident Management, Problem Management, and Change Management processes. Project Management & Tools: Experience project management and tooling such as Jira or other project/task tools. Scripting: Good scripting experience in API’s, Bash, and Python. Ticketing Systems: Knowledge of Fresh Service or other ticketing systems. Communication Skills: Good communication and interpersonal skills, with the ability to interact with all levels of management and customers. Customer Focus: Strong customer focus. Team Player: A true team player. Continuous Improvement: Willingness to continuously improve skills and gain expertise. Language: Fluent written and verbal English communication skills What you can expect from us: We invest in our talented employees and promote collaboration, creativity, and innovation while supporting health and well-being across our global workforce. In addition to competitive remuneration, we offer: A multicultural and international environment where diversity is celebrated Professional education opportunities and training programs Innovation sabbaticals Volunteer Day State-of-the-art office spaces Additional perks tailored to local offices (e.g., on-site gyms, fresh fruit, parking, yoga rooms, etc.) Equal Opportunity at Irdeto Irdeto is proud to be an equal opportunity employer. All decisions are based on qualifications and business needs, and we do not tolerate discrimination or harassment. We welcome applications from individuals with diverse abilities and provide accommodation during the hiring process upon request. If you’re excited about this role but don’t meet every qualification, we encourage you to apply. We believe diverse perspectives and experiences make our teams stronger. Welcome to Irdeto! Show more Show less