Technical Operations Manager

Technical Operations Manager

What You Will Do: Key Responsibilities

• Conduct resource and people management

  to effectively lead and develop the team, fostering a high-performing environment.

• Oversee stakeholder management

  , ensuring effective communication and collaboration with all internal and external parties.
• Manage

  Overall System Administration of Cradlepoint OSS/ENM

  and multivendor EMS/NMS, including the Integration of Radio & Core Network Nodes with OSS.
• Provide

  end-to-end issue resolution

  for OSS Platform, Fault Management, User Management, Software/Hardware Management, STS Management, and various OSS applications (e.g., C.N.A., OPS, CHA, ARNE, RNO, SMO, BSM, and Element Manager, or similar).
• Lead the

  Integration of Radio & Core Network Nodes with OSS

  .

• Perform release upgrades on live OSS Servers and manage roll-outs

  with minimal service disruption.

• Handle emergencies and provide on-call support (24x7)

  as required to ensure continuous network availability.
• Drive

  Solution Management for Customized Business Objects - Templates / Reports.

• Accountable for initializing and organizing deep dive analysis

  covering network and service performance, identifying behavioral changes that impact contractual SLAs, end-users, or optimal network/service function. Instigate investigations within teams and align results across other Operate areas, delivery, and Design teams.

• Ensure all major incidents and events are reviewed

  within the NOC, maximizing opportunities for lessons learned. Drive completion of identified actions and instill a proactive mindset within the team.

• Own and optimize the operational interface with 3rd party vendors

  , reporting on vendor performance, risks, and highlights, and driving improvements to reduce resolution times and enhance proactive network management.

The Skills You Bring: Required Qualifications

• Education:

  Bachelor's degree in engineering, preferably in Electronics, Computer Science, Telecommunication, or equivalent.

• Shift Timing:

  Ability to work UK business hours (or equivalent global shifts).

• Experience:

  15+ years of relevant industry experience in RAN (Radio Access Network), Transmission, and Network Architecture across 2G, 3G, 4G, & 5G technologies.

• Expertise in multi-vendor technologies

  including Nokia, Huawei, Ericsson, NEC, SIAE, with strong knowledge of KPI formulae, KPI degradation, and KPI troubleshooting.

• Experience in End-to-End Technical Architecture

  of services, with domain expertise in RAN/TXN/OSS/SACM.

• Preferably hands-on experience of Integration & Commissioning of OSS RC

  (or similar Operations Support Systems/Radio Controllers).

• Good Knowledge & Understanding of SUN Solaris/UNIX

  (Preferably SUN Certified), TCP/IP, Networking & Sybase environment.

• Solid knowledge of operation and troubleshooting of multivendor telecommunication equipment.

• Good Understanding of Machine Learning, Artificial Intelligence & Cloud technologies.

Behavioral Competencies & Typical Interfaces

• Behavioral Competencies:

  Working with People, Relating & Networking, Leading & Supervising, Adapting & Responding to Change, Delivering Results & Meeting Customer Expectations.

• Typical Interfaces:

  MS Delivery Managers, Service Support Team, Automated Operations Team.