Technical Operations Manager

Company Description:

Founded in 1997, Nouvel Facilities is an integrated solutions provider for facility management, delivering quality services to various industries. With a workforce of 3500 people, we serve over 200 locations across the country. Nouvel Facilities is known for re-inventing facilities management and offering unparalleled support to its clients.

Role Description:

• This is a full-time on-site role located in Delhi NCR, India for an Manager Technical Operation. The Manager will be responsible for overseeing daily technical operations, providing manpower support, troubleshooting issues, and ensuring operational efficiency. Additionally, this role will involve managing customer service interactions and resolving client inquiries.
• 
  

• Responsibilities and Duties:

• To meet the SLA-based agreement terms with the client.
• Oversee the hiring, training, and monitoring of technical operations staff.
• Ensure technical equipment and machinery are operational and efficient.
• Organize training programs to educate technical operations personnel on standard operating procedures.
• Build and maintain good working relationships with clients in order to maximize patronage.
• Oversee the implementation of HR policies and procedures when performing job duties.
• Mentor and motivate a technical team to put in their best effort to improve level of performance.
• Ensure compliance with all company policies and procedures when performing job duties
• Liaise with other departmental heads to plan and implement action plans for improved technical operations
• Maintain an up-to-date knowledge of technical processes, functions and requirements.
• Communicate job expectations; planning, monitoring, appraising, and reviewing job contributions
• 
  

• Qualifications:

• B. Tech or M. Tech (Electrical)
• At least 10+ years of experience in Facility Management Services
• Proven experience as facilities manager or relevant position
• Well-versed in technical/engineering operations and facilities management best practices
• Excellent verbal and written communication skills
• Excellent organizational and leadership skills