Team Leader Operations || Fintech Experience || Gurugram

Being a Team Leader, you will manage the day-to-day planning and operations of your team.

This includes making sure that each of your Teammates delivers on their Service Level

Agreement (SLA) and achieve their Key Performance Indicators (KPIs). As Team Leader, you

are in charge of managing the team and making sure everyone adheres to their schedules. You

must be organized and be able to handle responsibility. A critical part of the role is to be able to

train and help in the development of your team, by conducting team huddles, coaching

sessions, and recognizing weaknesses - so you can offer solutions to help them improve and

grow. Through that, your team will be able to deliver a superior customer experience - which is

the main thrust of your department.

You must be adept at creating reports of your teams performance and documenting feedback

from your client. You must be able to effectively manage issues that might arise (including HR

related ones); not to mention, being creative in terms of thinking of solutions; and acting as the

liaison between management and your team.

So, do you have what it takes to be a Team Leader?

Requirements:

So, what are we looking for?

We need someone who has the skills to call themselves a Leader. Someone with at least one

(1) year of relevant Team Leader experience managing at least 10 + teammates while working

in a customer support role within an outsourcing or similar company. We need someone with

excellent verbal and written communication skills along with above-average technical know-how.

If you have previous experience working on the phone, email and live chat customer support

roles, then that’s a plus in your favor. If you’re familiar with E-Commerce, ZenDesk, or any other

CRM tools; flexible and willing to work different shifts - then we definitely want to talk to you. Someone who has proper knowledge of all operational KPIs and has good communication skills. Someone who has worked in content moderation, healthcare, banking, finance voice, non voice, blended process.

Interested candidates can share your resume at "rajal.garg@taskus.com" or call on 8141444230.

Thanks & Regards,

Rajal

8141444230