458 Tl Jobs

Role Overview We are seeking a dynamic and experienced Team Lead to manage our International Customer Support operations, delivering excellence across chat, call, and email channels. The ideal candidate will bring a blend of strategic thinking and hands-on leadership to guide a team that provides top-tier customer experience to our global clients. Key Responsibilities Lead and manage a team of international customer support specialists handling blended support (chat, voice, and email). Ensure timely and high-quality resolution of customer queries, technical issues, and service-related requests. Monitor and analyze support metrics to ensure SLAs, KPIs, and customer satisfaction targets are consistently met. Mentor and coach team members for continuous performance improvement and professional growth. Liaise with internal cross-functional teams (Product, Engineering, Clinical Ops) to drive feedback loops and enhance support processes. Optimize workflows and introduce tools to scale support operations globally. Handle escalations with professionalism and ensure resolution while maintaining strong customer relationships. Required Qualifications 5+ years of experience in customer support, with at least 2 years in a team lead or supervisory role. Proven experience managing international customer support teams, ideally in a healthcare or technology environment. Excellent communication skills in English (verbal and written). Strong understanding of support systems (e.g., Zendesk, Freshdesk, Salesforce) and call/chat platforms. Ability to analyze performance data and make informed, strategic decisions. Flexible to work in shifts and accommodate different time zones as needed. Preferred Qualifications Experience in healthcare, health tech, or SaaS support environments. Familiarity with remote monitoring, telemedicine, or critical care systems. Multilingual abilities are a plus. What We Offer A mission-driven culture working to save lives and redefine healthcare access. Competitive compensation and benefits. Opportunity to grow within a fast-scaling health tech company. Flexible work environment with supportive leadership. How to Apply Interested candidates can send their resume and a brief cover letter to nabila@zgstaffingsolutions.in or whatsapp or call us on +91-8431581250 with the subject line: Application Team Lead, International Customer Support Best Regards, Nabila Ahmed HR Lead +91- 8431581250

BPO International Banking Support Voice process,1 year as a Team Leader on paper * Rotational Shifts *Manage team *Knows performance metrics *Motivates team If Tech Support exp then Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Required Candidate profile *Graduation Mandatory. *Works with team spirit to achieve customer satisfaction *Mentors team *We pick calls immediately! *Dont miss right opportunity!

Role & responsibilities Lead, mentor, and motivate a team of pre-sales representatives. Set clear performance expectations and provide regular feedback and coaching. Develop and execute strategies to generate high-quality leads for the sales team. Utilize various lead sources, including online platforms, referrals, and marketing campaigns. Oversee the process of qualifying prospects by understanding their needs, budget, and preferences. Ensure effective communication with potential clients to gather relevant information. Maintain and update the customer relationship management (CRM) system with accurate lead and prospect information. Monitor the teams data entry and ensure data integrity. Work closely with the sales team to ensure a smooth handover of qualified leads. Provide ongoing support to sales representatives by addressing questions or concerns from prospects. Generate regular reports on lead generation and qualification performance. Analyze data to identify areas for improvement and implement necessary changes. Continuously evaluate and improve pre-sales processes and procedures. Implement best practices to increase efficiency and lead conversion rates. Preferred candidate profile Perks and benefits

SUMMARY Job Title: NET IQ - IAM & PAM Location: Mumbai Experience: 3-8Years Notice Period: Immediate to 60 Days Job Description: We are seeking a skilled Linux Security Engineer with hands-on experience in troubleshooting, vulnerability management, IAM/PAM systems, and automation scripting using PowerShell. The ideal candidate should have a strong understanding of SSL/TLS, risk mitigation, and penetration threat detection on Linux-based environments. Key Responsibilities: Perform Linux server troubleshooting including performance issues, system logs, and hardware/software faults. Conduct vulnerability assessments, manage security patches, and mitigate potential risks across enterprise infrastructure. Manage and configure SSL certificates and ensure secure communication channels. Utilize PowerShell scripting for automation, system configuration, and reporting. Implement and manage IAM/PAM solutions (NetIQ or equivalent) ensuring proper access control and compliance. Monitor and analyze security threats, penetration attempts, and work with SOC/IR teams to mitigate them. Maintain and update security documentation, procedures, and technical diagrams. Collaborate with cross-functional teams including DevOps, IT, and Security to enhance overall system security posture. Required Skills & Experience: Strong hands-on experience with Linux systems administration. Proven ability to troubleshoot Linux-based systems and resolve complex issues. Working knowledge of PowerShell scripting (including variants like "Power shell", "Power.shell", etc.). Familiarity with IAM/PAM tools like NetIQ, CyberArk, or equivalent. Deep understanding of security principles, risk assessment, SSL/TLS, patching, and penetration testing methodologies. Experience in handling security vulnerabilities and threat management. Good understanding of IT security compliance and best practices.

Candidate should have experience working as a Team Leader OR Process Trainer OR QA in RCM process for US Healthcare. Qualification - Graduate Shift - US Shifts Work Location - Hyderabad Required Candidate profile Immediate Joiners OR Max 15 days notice period candidates can apply Call HR Sadiq @ 8904378561 for more details.

*Sales Team Leader & AM * Minimum 1- 4 years of experience in a relevant Contact center in outbound voice process *Graduation mandate *Excellent communication in English * 6 days working *Virtual interview *Job location Nagpur call on 7697428237

Recruit Life Insurance advisors through own references Act as coach of team Motivate team for maximizing sales Support advisors through training & joint sales calls To deliver new business and renewal business through advisors Mo-9023704649 Required Candidate profile Education : Any Graduate With Good Communication Experience : Must 1+ years of field Sales / Banking / Finance / Insurance Age : 22 to 40 years (Fresher's can't apply) Locality : Should be Local Perks and benefits PF Medical Benefits Family Insurance On roll job

Driving building, training and activation of agent Monitor agent business performance to ensure activation Generation of lead to drive sale ensuring achievement of target Policy renewal Increasing product awareness among agent Mo-9023704649 Required Candidate profile Education : Any Graduate With Good Communication Experience : Must 1+ years of field Sales / Banking / Finance / Insurance Age : 22 to 40 years (Fresher's can't apply) Locality : Should be Local Perks and benefits PF Medical Benefits Family Insurance On roll job

Driving building, training and activation of agent Monitor agent business performance to ensure activation Generation of lead to drive sale ensuring achievement of target Policy renewal Increasing product awareness among agent Mo-9023704649 Required Candidate profile Education : Any Graduate With Good Communication Experience : Must 1+ years of field Sales / Banking / Finance / Insurance Age : 22 to 40 years (Fresher's can't apply) Locality : Should be Local Perks and benefits PF Medical Benefits Family Insurance On roll job

Interact with customers, provide product information Meet sales targets and goals Generate leads and reach out to customers Follow up with customers post-sales Maintain accurate sales records Collaborate with team members Mo-9023704649 Required Candidate profile Education : Any Graduate With Good Communication Experience : Must 1+ years of field Sales / Banking / Finance / Insurance Age : 22 to 40 years (Fresher's can't apply) Locality : Should be Local Perks and benefits PF Medical Benefits Family Insurance On roll job

Platinum Relationship Manager Business Banking KRAs: Develops new and expands existing High Net worth Customer relationships for liabilities (CA driven) and commercial assets Sources new bank customers through external individual efforts and acquisition channel Ensures high levels of customer service orientation and application of bank policy. Cross-sells bank products to existing set of branch customers, which are mapped Informs customers of new products or product enhancements further to expand the banking relationship. Plans and conducts special sales initiatives and events for prospective and existing clients. Coordinates with other group companies to provide seamless access to other products. Maintains complete relationship record for assigned customer accounts. Tracks customer complaints/queries and turnaround times for customer satisfaction Desired Candidate Profile: Developing and maintaining banking relationships with a select group of high net worth customers through individualized customer service. Very good understanding of Trade and Forex & CA Very good understanding of Commercial Assets like CC, OD, TL, Export Finance Understanding of Mutual Funds and Insurance is an added advantage Graduate 6 - 8 years of experience Post Graduate 4 - 6 years of experience Customer orientation High energy levels with a motive to succeed

Platinum Relationship Manager KRAs: Develops new and expands existing High Net worth Customer relationships for liabilities (CA driven) and commercial assets Sources new bank customers through external individual efforts and acquisition channel Ensures high levels of customer service orientation and application of bank policy. Cross-sells bank products to existing set of branch customers, which are mapped Informs customers of new products or product enhancements further to expand the banking relationship. Plans and conducts special sales initiatives and events for prospective and existing clients. Coordinates with other group companies to provide seamless access to other products. Maintains complete relationship record for assigned customer accounts. Tracks customer complaints/queries and turnaround times for customer satisfaction Desired Candidate Profile: Developing and maintaining banking relationships with a select group of high net worth customers through individualized customer service. Very good understanding of Trade and Forex & CA Very good understanding of Commercial Assets like CC, OD, TL, Export Finance Understanding of Mutual Funds and Insurance is an added advantage Graduate 6 - 8 years of experience Post Graduate 4 - 6 years of experience Customer orientation High energy levels with a motive to succeed

Platinum Relationship Manager KRAs : Develops new and expands existing High Net worth Customer relationships for liabilities (CA driven) and commercial assets Sources new bank customers through external individual efforts and acquisition channel Ensures high levels of customer service orientation and application of bank policy. Cross-sells bank products to existing set of branch customers, which are mapped Informs customers of new products or product enhancements further to expand the banking relationship. Plans and conducts special sales initiatives and events for prospective and existing clients. Coordinates with other group companies to provide seamless access to other products. Maintains complete relationship record for assigned customer accounts. Tracks customer complaints/queries and turnaround times for customer satisfaction Desired Candidate Profile: Developing and maintaining banking relationships with a select group of high net worth customers through individualized customer service. Very good understanding of Trade and Forex & CA Very good understanding of Commercial Assets like CC, OD, TL, Export Finance Understanding of Mutual Funds and Insurance is an added advantage Graduate 6 - 8 years of experience Post Graduate 4 - 6 years of experience Customer orientation High energy levels with a motive to succeed

Leading BPO in Mumbai Hiring For Team Leader/Assistant Manager International Upselling Process CTC UPTO 8LPA Require min 1 Year as Team Leader Experience in International BPO Experience in any International Sales is Mandatory Strong in Operations Matrices like Attrition, Shrinkage, CSAT Shifts 24*7 Call 8467054123 or mail CV at simmi@hiresquad.in The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability Description Essential Functions/Core Responsibilities • Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements • Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly • Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment • Ensure service delivered to our customers meets contractual Key Performance Indicator (KPIs) and financial expectations • Communicate expectations to employees and provide timely updates • Provide subject matter expertise in handling escalated customer calls as needed • Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities • Stay current on internal work processes, policies and procedures. Attend required manager development training Preferred candidate profile Must be Working as Team Leader in International BPO Must have Good Communication Skills Experience in Voice Process Perks and benefits Good Incentives Interested candidates can call at 8467054123 or mail their cv at simmi@hiresquad.in

Driving building, training and activation of agent Monitor agent business performance to ensure activation Generation of lead to drive sale ensuring achievement of target Policy renewal Increasing product awareness among agent. HR:- No:- 9601737054 Required Candidate profile Education :- Any Graduate With Good Communication. Experience :- Must 1+ years of field Sales / Banking / Finance / Insurance. Age : 24 to 40 years (Fresher's can't apply). Locality : Should be Local. Perks and benefits P.F Medical Benefits Family Insurance On roll job.

Driving building, training and activation of agent Monitor agent business performance to ensure activation Generation of lead to drive sale ensuring achievement of target Policy renewal Increasing product awareness among agent Call me on :-9316295986 Required Candidate profile Education : Any Graduate With Good Communication Experience : Must 1+ years of field Sales / Banking / Finance / Insurance Age : 24 to 40 years (Fresher's can't apply) Locality : Should be Local Perks and benefits PF Medical Benefits Family Insurance On roll job

Interact with customers, provide product information. Meet sales targets and goals. Generate leads and reach out to customers. Follow up with customers post-sales. Maintain accurate sales records. Collaborate with team members. HR:- No:- 9601737054 Required Candidate profile Education :- Any Graduate With Good Communication. Experience :- Must 1+ years of field Sales / Banking / Finance / Insurance. Age : 24 to 40 years (Fresher's can't apply). Locality : Should be Local. Perks and benefits P.F Medical Benefits Family Insurance On roll job.

Recruit Life Insurance advisors through own references Act as coach of team Motivate team for maximizing sales Support advisors through training & joint sales calls To deliver new business and renewal business through advisors Mo-8849967332 Required Candidate profile Education : Any Graduate With Good Communication Experience : Must 1+ years of field Sales / Banking / Finance / Insurance Age : 24 to 40 years (Fresher's can't apply) Locality : Should be Local Perks and benefits PF Medical Benefits Family Insurance On roll job

Recruit Life Insurance advisors through own references. Act as coach of team. Motivate team for maximizing sales. Support advisors through training & joint sales calls. To deliver new business and renewal business through advisors. HR No 9601737054 Required Candidate profile Education :- Any Graduate With Good Communication. Experience :- Must 1+ years of field Sales / Banking / Finance / Insurance. Age : 24 to 40 years (Fresher's can't apply). Locality : Should be Local. Perks and benefits P.F Medical Benefits Family Insurance On roll job.

Appointment of Life Insurance Advisor Sales Insurance policy Individually and with the Team of Advisor It is a field work and Sales Job Increasing product awareness among agent Follow up on policy renewal It is on Company Payroll Job Mo-6352972151 Required Candidate profile Education : Any Graduate With Good Communication Experience : Must 1+ years of field Sales / Banking / Finance / Insurance Age : 24 to 40 years (Fresher's can't apply) Locality : Should be Local Perks and benefits PF Medical Benefits Family Insurance On roll job

Interact with customers, provide product information Meet sales targets and goals Generate leads and reach out to customers Follow up with customers post-sales Maintain accurate sales records Collaborate with team members Mo-6352972151 Required Candidate profile Education : Any Graduate With Good Communication Experience : Must 1+ years of field Sales / Banking / Finance / Insurance Age : 24 to 40 years (Fresher's can't apply) Locality : Should be Local Perks and benefits PF Medical Benefits Family Insurance On roll job

Build & lead sales team for new business Monitor market trends, sales & product performance Build strong relationship with customer to identify their needs Develop & execute strategic sales plans Collaborate with teams for revenue growth Mo8849967332 Required Candidate profile Education : Any Graduate With Good Communication Experience : Must 1+ years of field Sales / Banking / Finance / Insurance Age : 24 to 40 years (Fresher's can't apply) Locality : Should be Local Perks and benefits PF Medical Benefits Family Insurance On roll job

Interact with customers, provide product information Meet sales targets and goals Generate leads and reach out to customers Follow up with customers post-sales Maintain accurate sales records Collaborate with team members Mo-6352972151 Required Candidate profile Education : Any Graduate With Good Communication Experience : Must 1+ years of field Sales / Banking / Finance / Insurance Age : 24 to 40 years (Fresher's can't apply) Locality : Should be Local Perks and benefits PF Medical Benefits Family Insurance On roll job

Build&lead sales team for new business Monitor market trends, sales & product performance Build strong relationship with customer to identify their needs Develop & execute strategic sales plans Collaborate with teams for revenue growth Mo- 9316295986 Required Candidate profile Education : Any Graduate With Good Communication Experience : Must 1+ years of field Sales / Banking / Finance / Insurance Age : 24 to 40 years (Fresher's can't apply) Locality : Should be Local Perks and benefits PF Medical Benefits Family Insurance On roll job

Build lead sales team for new business Monitor market trends sales & product performance Build strong relationship with customer to identify their needs Develop execute strategic sales plans Collaborate with teams for revenue growth HR No 9601737054 Required Candidate profile Education :- Any Graduate With Good Communication. Experience :- Must 1+ years of field Sales / Banking / Finance / Insurance. Age : 24 to 40 years (Fresher's can't apply). Locality : Should be Local. Perks and benefits P.F Medical Benefits Family Insurance On roll job.