We’re looking for enthusiastic and detail-oriented individuals to join our team as Partner Support Associate . In this role, you'll be the first point of contact for sellers—providing accurate, timely, and professional assistance via email. Whether you're guiding users through platform features or resolving issues, your communication skills and commitment to service will make a big impact. Responsibilities: - Respond to seller queries via email —accurately, quickly, and professionally - Assist sellers in using platform features and resolve issues within set timelines - Build strong relationships through excellent communication - Coordinate with internal teams for updates and resolutions - Work rotational shifts (The shift cycles changes in every 1–2 months). Requirements: - Proficient written English communication skills - Freshers encouraged to apply – training is provided! - Comfortable with night/rotational shifts What You'll Get: - Competitive pay + night shift allowance + frequent overtime opportunities - Paid training & On-the-Job Training (OJT) - Access to a robust knowledge base - Growth opportunities in a fast-scaling company - Salary up to 25000/- CTC Location: Gurgaon, Haryana Schedule: 5 Days a Week | Rotational Shifts | 2 Week Offs Show more Show less
🚨 We’re Hiring: Partner Support - Email (Freshers Welcome!) 🚨 📍 Location: Gurgaon, Haryana 🗓️ Schedule: 5 Days/Week | Rotational Night Shifts | 2 Weekly Offs Key Responsibilities Respond to seller queries via email —professionally, accurately, and promptly Guide sellers on using platform features effectively Collaborate with internal teams to ensure quick issue resolution Build strong rapport with sellers through clear and friendly communication Work in rotational night shifts (shift cycles every 1–2 months) What we are looking for Excellent written English communication skills Freshers welcome! (Comprehensive training will be provided) Comfortable with night/rotational shifts Must have a personal system and stable internet What You will get Salary up to ₹25,000 CTC Night shift allowance + frequent paid overtime Paid training + On-the-Job Training (OJT) Access to a robust internal knowledge base Growth opportunities in a rapidly scaling company APPLY NOW 👉 Fill out the form here: https://lnkd.in/gu7RyAMz #Hiring #CustomerSupport #EmailSupport #FreshersWelcome #NightShiftJobs #GurgaonJobs #PartnerSupport #CareerOpportunity #AcuittyTech
About the Role: As a Supervisor in a fast-paced BPO environment, you will be responsible for leading, motivating, and managing a team of associates to deliver exceptional customer support and meet business objectives. You will ensure service excellence through performance management, quality monitoring, process improvements, and stakeholder collaboration. Key Responsibilities: Supervise day-to-day operations of the team, ensuring adherence to SLAs, KPIs, and quality standards. Monitor performance metrics and provide regular feedback, coaching, and mentoring to team members. Conduct quality audits and ensure compliance with company policies, procedures, and client requirements. Handle escalations effectively, providing timely resolution while maintaining customer satisfaction. Prepare performance reports, track progress, and share updates with management and stakeholders. Drive continuous improvement by identifying process gaps and implementing corrective actions. Facilitate team huddles, training sessions, and knowledge-sharing activities. Collaborate with cross-functional teams to align business goals and improve service delivery. Foster a positive and motivating team environment, promoting employee engagement and professional growth. Key Skills & Competencies Strong leadership and people management skills. Excellent communication and interpersonal abilities. Proficient in MS Office Suite and Google Workspace, with basic working knowledge of JIRA. Effective problem-solving and decision-making under pressure. Skilled in performance monitoring, analysis, and reporting. Solid understanding of BPO operations, quality frameworks, and escalation management. Proven ability to drive results through coaching, mentoring, and continuous improvement initiatives. Working Details: Location: AIHP Signature Sector 18 Udyog Viha r, Gurgaon, Haryana Work Schedule: 5 Days a Week | Rotational Night Shifts | 2 Week-Offs Eligibility: 1-2 Years Work from Office. Preferred Qualifications: Graduate in any discipline. Prior experience in BPO operations (voice/non-voice, customer support, or back-office). 1–2 years of experience in a supervisory or team lead role.