About Us:
As a Fortune 50 company with more than 400,000 team members worldwide, Target is an iconic brand and one of America's leading retailers.
About The Role
- Plan, direct, organize or coordinate resources necessary to assure Target supply chain ethically delivers safe and quality owned brand products to guests throughout the product’s lifecycle, in a systematic approach.
- Effectively measure, monitor and report on the qualitative aspects of a specified tangible or non-tangible output to drive supply quality excellence.
- Oversee a team of quality engineers engaged in quality activities throughout product’s life cycle.
- Lead or participate global QMS projects & regional continuous improvement projects to drive excellence of product/supply quality.
Principle Duties and Responsibilities:
- Key Competency Expectation
- Product and technical knowledge
- Ability to understand different product categories, guest expectation and brand expression
- Deep understanding of manufacturing processes with the ability to identify and mitigate risk
- Ability to de-construct diverse and ever evolving manufacturing processes
- Understand process management - able to determine the critical processes to quality and its controls to prevent or mitigate potential issues/risks
- Knowledge of tools from Lean/Six Sigma/ TOC/SPC to assess matrix performance and drive action
- Lead and guide teams to support factory elevation through technical expertise and continuous improvement initiatives
- Quality Strategy and Management
- Understand and able to assess the effectiveness of a factory’s preventive QMS and its sustainability against varying manufacturing processes
- Plan for quality through preventive product risk mitigation, factory capability assessment and capacity validation prior to production.
- Strategic overview of the factory matrix in order to prioritize and identify areas of opportunity to drive elevation
- Understand and lead the team in quality management concept & tools for oversight of field operations
- Evaluate the health of the matrix: through quality principles, assessment and elevation of vendors and factories QMS.
- Brand Management and Guest Expectations
- Understand the guest expectation through voice of the guest always guiding the team through this lens.
- Ensure field operations leverage product standards, specification, approval samples and testing requirement/protocols to oversee and train 3rd parties and TM’s.
- Coach team to understand brand strategies, business priorities and brand expression to make the right decision timely focused on the guest.
- Data, Reporting, Analytics and KPI’s
- Lead team to analyze factory capability, quality and production performance to hold vendor accountable in supply chain elevation.
- Leverage data to identify opportunities for calibration, continuous improvement and problem solving
- Extensive use of quantifiable data and KPIs in decision-making.
- Drive cost of poor quality reduction with a focus on greater efficiency and right first time quality
- Communication/CFT Collaboration
- Lead holistic and strategic communication interaction points across teams. Sharing strategy and vision with CF leaders for alignment.
- Enhance factory on boarding to capitalize on business opportunities & needs.
- Collaborates with Sourcing on appropriate vendor/factory selection, business placement based on product risk, factory capabilities & capacity.
- Successfully navigate through tough choices and be able to articulate a strong point of view both internally and externally - to leaders, peers, team members and vendor/factories.
- Engage in factory matrix optimization and influence business decision through CFT collaboration based on business needs and quality performance.
- Steer decision effectiveness and efficiency; take smart risk based on facts, figures and guest insights through critical thinking
- Team Development and Training
- Managing for Results/High Performing Team
- Facilitate the team's vision; build a strong team spirit and positive team morale
- Lead and inspire the team to achieve challenging goals and high standards of performance
- Enable and empower the team; delegate with accountability
- Hold self and team accountable to KPIs, leveraging tools and reporting made available
- Ensure team adheres to PSQA policy, best methods in compliance.
- Ensure team apply a preventive risk mitigation mindset to all decision making.
- Talent Development
- Manage and review performance of the team; assess potential for growth and identify career path and succession plan
- Constantly assess, redeploy and exit misaligned talent
- Ensure oversight and drive effectiveness of the onboarding process and ensure team members are properly trained with both technical and soft skills
- Manage knowledge sharing with cross functional/global teams
- Identify team's technical knowledge gap; facilitate and steer the learning and sharing of technical knowledge through formal and informal training
- Operational Excellence and Brand Reputation
- Adapt to change and adhere to Target strategy, direction and business goals and ensure team’s alignment
- Continually focus on and demonstrate commitment to concepts of value creation through COQ/Lean/Six Sigma/efficiency
- Ensure transparency and adherence to escalation process when required
- Demonstrate the highest level of ethics; make ethics a mantra for TGT and supply chain
- Escalate critical issues concerning ethics, through the proper channels
- Provide ongoing support to PSQA HQ and PSQA QMS team for continuous improvement, issue resolution and problem solving.
- Support HQ through product investigation and activate on guest data appropriately.
Core responsibilities of this job are described within this job description. Job duties may change at any time due to business needs
Reporting/Working Relationships:
- Immediate supervisor: PSQA Director or L8 (Sr. MD)
- Direct Reports: Sr. Production Engineer, Lead Production Engineer.
- Internal: PSQR (R=Regulatory), OS Sourcing, Global Investigations, Design and Technical Design, RMA, HR&Admin, Finance, OB Strategy & Operations, RSSC.
- External: Vendor/Factory/ Local 3rd Parties
About You
Minimum Requirements
- Bachelor degree in engineering
- Technical disciplines equivalent in retail compliance
- Quality management, raw material, product or manufacturing experience/knowledge
- Minimum 10 8-9 years’ experience in industry
- Minimum 4 years in supervisory/management capacity with similar operational scope and complexity
- Experience with a US or European based corporation
- In depth knowledge of US regulatory and safety requirements
- Excellent leadership/interpersonal skills
- Excellent communication skills in English and local language
- Strategic thinking and ability to plan, lead, organize and execute
- Result orientated, self-motivated, dedicated, enthusiastic and energetic
- Committed to continuous learning
- Ability to travel locally and internationally
- Familiar with data and analytics including Microsoft Windows and Office software applications
- Ability to use Analytical or scientific software in the work.
Desired Requirements
- Experience in retail purchasing operations.
- Experience in leading a cross-cultural team
- Certified Quality Manager, Engineer or Quality Auditor preferred
- Lean or 6 Sigma certified preferred
- Experienced in project management preferred
[This description is intended as a guide only. The listed duties may be changed at the discretion of the incumbent's supervisor]
