Showroom Manager

Job Title: Showroom Manager
Salary : up to 50000
Company: Shree Mahaavir Ceramic
Industry: Building Materials
Location: Navsari, Gujarat
Reporting To: Management
Employment Type: Full-Time

Job Summary

You will run the showroom as an owner on the floor — accountable for hitting revenue and margin targets, delivering excellent customer experience, coaching the sales team, maintaining display & stock integrity, and ensuring smooth end-to-end order fulfilment from quotation to installation. This is a hands-on, execution-heavy role that requires clear discipline, sales focus and operational control.

Role and Responsibility

Sales and Target Achievement

• Own monthly, quarterly and annual sales targets and margin targets for the showroom.
• Create a daily sales plan: target list of customers to call/visit, walk-in conversion goals, and follow-up schedule.
• Manage lead pipeline: record, follow up and convert leads in CRM/Excel. Maintain lead ageing.
• Prepare and share quotations within 24 hours of customer visit/requirement capture.
• Run daily huddles with the sales team to allocate leads, review the pipeline and set action items.
• Drive upsell/cross-sell (accessories, adhesives, installation services, trims) and maintain average order value targets.
• Negotiate price/discount within approved limits; escalate larger concessions to Owner/Regional Manager.

Customer Experience and After-sales

• Greet and qualify walk-ins; manage customer journeys (from sample selection → quotation → sample holding → order).
• Ensure demo areas and sample boards are clean, functional and accurately labelled.
• Resolve customer escalations, report management on major complaints.
• Coordinate installation schedules, site visits and handover checks. Ensure post-installation complaints are followed up on and closed.
• Maintain a customer feedback log and pursue repeat/referral business.

Team Management And HR

• Hire, induct and train showroom staff (sales executives, cashiers, helpers). Create role cards and KPIs for each staff member.
• Create weekly rosters and ensure shift coverage, including weekends and festival periods.
• Conduct weekly coaching, monthly performance reviews and corrective action where required.
• Maintain discipline, attendance records, and recommend wage/incentive adjustments to management.

Merchandising, Visual Display and Store Presentation

• Maintain visual merchandising standards: planogram adherence, sample rotation, lighting, and feature displays for new collections.
• Execute seasonal and promotional displays (Diwali, wedding season, builder festivals) with timely reprints of price cards and banners.
• Audit showroom layout monthly and recommend product mix adjustments to management.

Inventory Management

• Maintain accurate showroom inventory records (samples, display units, demo stock). Conduct a physical stock check weekly and a full reconciliation monthly.
• Coordinate timely replenishment with the warehouse; manage sample orders and returns.
• Supervise sample tagging, barcoding and storage standards to reduce damage/wastage.

Billing, Cash and Receivables

• Ensure accurate invoicing on the POS/billing system and timely collection of advances as per terms.
• Daily cash-up and handover to accounts; maintain petty cash registers and receipts.
• Manage payment follow-ups for pending receivables; escalate delinquent accounts per company policy.
• Ensure correct GST invoicing and collect necessary documents (business PAN, GSTIN when applicable).

Logistics and Order Fulfilment

• Coordinate with dispatch/warehouse for on-time deliveries; confirm delivery schedule with customer.
• Manage installation vendor coordination: agree on time, scope, and handover checklist.
• Track delivery/installation exceptions and ensure root cause is addressed.

Local Business Development and Partnerships

• Build and maintain a local network of contractors, builders, interior designers, dealers and architects.
• Organise outreach programs and meet-ups (contractor nights, designer previews) to generate project leads.
• Maintain a prioritised list of 20–30 high-value local accounts and run structured follow-ups.

Reporting and Administration

• Submit daily sales summary, weekly pipeline report and monthly performance report to management.
• Maintain accurate records: sales orders, quotations, customer agreements, KYC and warranty registers.
• Prepare basic competition and market price updates monthly.

Training And Product Knowledge

• Conduct fortnightly product & technical sessions (tile specs, installation best practices, grout/advice selection) for showroom staff.
• Keep the sales team updated on new launches, SKUs, dimensions and pricing changes.

Education

• Bachelor’s degree (preferably BBA); MBA or Postgraduate qualification will be an added advantage.

Who Can Apply

• 3–6 years retail experience, minimum 2 years in a supervisory/managerial role (tiles, sanitaryware, building materials, home improvement or consumer durables preferred).
• Experience managing a multi-person showroom team (5+ staff).

Perks and Benefits

• Paid Leaves

Job Types: Full-time, Permanent

Pay: ₹30,000.00 - ₹50,000.00 per month

Application Question(s):

• What is Current Salary?
• What is your expected Salary?

Experience:

• Showroom Management: 1 year (Preferred)

Work Location: In person