Showroom Manager

Job Title: Manager – Family Entertainment Center

Location: Relax Fun Zone, Avenue Mall – Texvally, Erode

Job Description:

The Manager will be responsible for the overall operation, team management, and performance of the Family Entertainment Center. The role requires strong leadership, operational knowledge, and excellent people-handling skills to ensure smooth daily operations and a great customer experience.

Key Responsibilities:

1. Team Creation & Hiring

• Recruit, interview, and hire staff for different roles (game operators, cashiers, customer support, technicians, housekeeping).
• Build a strong, motivated, and customer-focused team.
• Conduct staff induction, training, and regular performance reviews.

2. Team Management & Scheduling

• Prepare daily, weekly, and monthly work schedules.
• Ensure proper staff availability during peak hours, weekends, and holidays.
• Manage attendance, leave, shift rotation, and discipline.

3. Store Operations & Maintenance

• Oversee day-to-day operations of the game center.
• Ensure all games, machines, and facilities are clean, safe, and in proper working condition.
• Coordinate with technicians and vendors for timely repairs and maintenance.

4. Customer Experience & Service

• Ensure excellent customer service standards are followed at all times.
• Handle customer complaints, feedback, and issue resolution professionally.
• Monitor crowd management and safety procedures.

5. Sales, Cash & Reporting

• Monitor daily sales, cash collections, and card/game transactions.
• Verify cash counters, billing systems, and end-of-day reports.
• Prepare daily, weekly, and monthly sales and performance reports.

6. Salary & Payroll Handling

• Maintain staff salary records, incentives, and overtime details.
• Coordinate salary distribution accurately and on time.
• Manage staff advances, deductions, and payroll documentation.

7. Inventory & Stock Control

• Maintain inventory of game cards, tickets, prizes, spare parts, and consumables.
• Track stock usage and place purchase requests when required.

8. Compliance & Safety

• Ensure compliance with mall rules, company policies, and safety standards.
• Train staff on emergency procedures, machine safety, and customer care.

Required Skills & Qualifications:

• Proven experience as a Manager or Supervisor (FEC, retail, hospitality preferred).
• Strong leadership and team-handling skills.
• Good knowledge of staff scheduling, payroll basics, and daily operations.
• computer knowledge (billing software, Excel, reporting).
• Excellent communication and problem-solving skills.

Preferred Qualities:

• Responsible, organized, and result-oriented.
• Ability to work on weekends, holidays, and extended hours.
• Customer-friendly attitude with strong decision-making skills.

Job Types: Full-time, Permanent

Pay: ₹18,000.00 - ₹25,000.00 per month

Work Location: In person