1713 Service Quality Jobs - Page 48

Amex GBT is a place where colleagues find inspiration in travel as a force for good and - through their work - can make an impact on our industry. We re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. What You ll Do: The Invoice Care Specialist within Invoicing Operations team is in charge of providing email support for travelling customers and internal teams who have an invoicing query request or complaint. They receive and troubleshoot invoicing query requests and complaints, liaising with both teams and Partners to provide resolution for the customer and internal teams. They also provide in depth analysis and experti...

Clover Infotech is looking for a Service Delivery Manager Oracle Database Administrator with 15+ years of experience. Location Mumbai. 15+ Years Service Delivery Manager Oracle Database Administrator Job Openings Service Delivery Manager Oracle Database Administrator 15+ Years Job Summary: The Service Delivery Manager Oracle Database Administrator is responsible for the effective and efficient delivery of Oracle database services and ensuring the performance, security, and availability of critical systems. This hybrid role combines deep technical expertise in Oracle DBA functions with strong service delivery and client relationship management skills. The candidate will be responsible for man...

CodeNomad is one of the leading software development companies in Mohali, Punjab. We deal with various IT Software solutions and development. With our clients from across the world, we managed to provide quality service and a spike in growth to our employees.For now, we are looking for an experienced Python Developer to join our team and meet organizational goals. If you are interested in working with our dynamic team, Apply today!## Job Responsibilities### Requirement Analysis Understanding the technical document thoroughly and making your flow accordingly is one of the basic and crucial steps. It will include detailed document reading, team discussion and making project flow according to c...

Service Engineer Your role To maximize the customer satisfaction on our service quality and capability with providing efficient and professional field service and professional consultancy while promoting service products to support CTS business growth Job Description: Independently execute daily service work in field, such as start-up, installation of compressor equipment & systems, regular maintenance & troubleshooting According to customer needs, received orders and in line with internal standards & processes provide high quality field service to customers in agreed schedule and high quality Take active care and further develop professional relationship with customers and be as a solution ...

At the heart of all of this, is our talented team. We take much pride in fostering an inspiring workplace, with an agile and high-performance culture. We are also deeply committed to recognising and valuing diversity across our teams. Designation: Assistant Manager - Strategic Sourcing Location: Mumbai, HO Roles & Responsibilities: Closely work in cross functional teams like Brand, Procurement, Manufacturing, Logistics, Planning to drive projects related to sourcing independently handled by the incumbent. Keep a close watch on market dynamics and track trends in RM and provide inputs to category manager so as to take effective decisions. Co-ordinate with category managers in driving Cost Sav...

Company: Mercer Description: Mercer is seeking candidates for the following position based in the Noida office This is a hybrid role that has a requirement of working at least three days a week in the office. Senior Manager - Insurance Operations - Grade E What can you expect? We are looking to hire a Sr. Manager - Insurance Operation for Health Asia Broking team. We are looking for candidate who will spearhead & ensure seamless transition of Health Asia Insurance Broking work activities. You will be responsible to manage the team and ensure operations Candence for ongoing administration. We will count on you for setting direction, communicating with senior leadership and teams, integrating ...

JOB CODE: DM821533 Description Identifies business opportunities by identifying prospects and evaluating their position in the industry; researching and analyzing sales options. Sells products by establishing contact and developing relationships with prospects; recommending solutions. Identifies product improvements or new products by remaining current on industry trends, market activities, and competitors. Prepares reports by collecting, analyzing, and summarizing information. Creating weekly sales reports and performance evaluation system. Experience Required : 1 to 3 Years Number of Vacancies : 2 Apply Now Functional Areas Identifies business opportunities by identifying prospects and eva...

The Opportunity: Avantor is looking for a Customer Service Representative for the UK Admin team. It's an intermediate-level position. The associate is responsible for answering routine questions and issues from external or internal customers. Frequently escalates more complex customer complaints or issues to more senior customer service representatives. What we're looking for Education: High school diploma required; Bachelor's degree a plus. Experience: 1-3 years applicable experience in a customer relationship type role (sales, call center, etc.). Preferred Qualifications: Strong communication skills, both verbal and written Ability to work with members of the immediate team, as well as emp...

Role & responsibilities: Key highlights of the role are listed below (purely indicative and not limiting): This position would include the mentioned set of responsibilities but not limited to: 1. Designing and delivering training programs for contact centre agents. 2. Preparing reports and analyzing data to assist management as they determine contact centre goals. 3. Evaluation Agent Performance and provide feedback to improve agent skills. Provide learning / coaching and taking corrective action, if necessary. 4. Observing the daily operations of contact centre employees, identify operational issues and identifying / suggesting possible areas of improvement. 5. Ensuring employees keep up th...

To underwrite and manage the portfolio in assigned branch/location Responsibilities: Review and assess a broad range of complex loan applications within defined guidelines and accordingly take decision or recommend for approval to higher authorities. Under write proposals as per the laid down policies & procedure to honor the agreed SLAs and manage city/area business volumes. Conduct personal discussion with customers to establish credit worthiness and ensure completion of credit/KYC documents and verification- telephonic, field & collateral visits. Assess income to obligation ratios, in depth knowledge of rational behind calculation of ratios and its impact on loan performance during the lo...

To underwrite and manage the portfolio in assigned branch/location Responsibilities : Review and assess a broad range of complex loan applications within defined guidelines and accordingly take decision or recommend for approval to higher authorities. Under write proposals as per the laid down policies & procedure to honor the agreed SLAs and manage city/area business volumes. Conduct personal discussion with customers to establish credit worthiness and ensure completion of credit/KYC documents and verification- telephonic, field & collateral visits. Assess income to obligation ratios, in depth knowledge of rational behind calculation of ratios and its impact on loan performance during the l...

To underwrite mortgage business and manage the portfolio in assigned branch/location o Review and assess a broad range of complex loan applications within defined guidelines and accordingly take decision or recommend for approval to higher authorities. o Under write proposals as per the laid down policies & procedure to honour the agreed SLAs and manage city/area business volumes. o Conduct personal discussion with customers to establish credit worthiness and ensure completion of credit/KYC documents and verification- telephonic, field & collateral visits. o Assess income to obligation ratios, loan to value ratios, in depth knowledge of rational behind calculation of ratios and its impact on...

Role : We are seeking an experienced and highly motivated Service Manager to oversee and manage our service operations, ensuring timely and efficient service delivery across electrical and mechanical systems. The ideal candidate will have a proven track record in managing service teams, portfolio management, subcontractor relationships, and spare parts/stock management. You will be responsible for optimizing TAT (Turnaround Time), ensuring the highest levels of customer satisfaction, and delivering operational excellence in service management. Responsibilities: Portfolio Management: Oversee and manage a portfolio of service contracts and projects to ensure efficient and effective delivery. M...

To underwrite mortgage business and manage the portfolio in assigned branch/location o Review and assess a broad range of complex loan applications within defined guidelines and accordingly take decision or recommend for approval to higher authorities. o Under write proposals as per the laid down policies & procedure to honour the agreed SLAs and manage city/area business volumes. o Conduct personal discussion with customers to establish credit worthiness and ensure completion of credit/KYC documents and verification- telephonic, field & collateral visits. o Assess income to obligation ratios, loan to value ratios, in depth knowledge of rational behind calculation of ratios and its impact on...

To underwrite and manage the portfolio in assigned branch/location 1. Review and assess a broad range of complex loan applications within defined guidelines and accordingly take decision or recommend for approval to higher authorities. 2. Under write proposals as per the laid down policies & procedure to honor the agreed SLAs and manage city/area business volumes. 3. Conduct personal discussion with customers to establish credit worthiness and ensure completion of credit/KYC documents and verification- telephonic, field & collateral visits. 4. Assess income to obligation ratios, in depth knowledge of rational behind calculation of ratios and its impact on loan performance during the loan ten...

Laytime and Invoice Operator Apply Now Save Job Remove Job Job ID 307142 Date posted 04/29/2025 Location : Pune, India Category TRADE EXECUTION Job Status Salaried Full Time Job Purpose and Impact The Laytime and Invoice Operator , will provide a high level of customer service and participate in basic laytime calculations and negotiations, issuance of freight invoices, finalization of voyages and profit and loss accountability. In this role, you will help ensure efficient export and import of commodities from all the major and minor seaports across the world. Key Accountabilities Prepare charter party, hire statements, freight invoices and commission invoices. Follow up on daily laytime oper...

The Quality Documentation Specialist is responsible for creating traceability packages, up to and including data books. This role works with cross functional departments as a key member of the team to ensure that documentation is complete. The Quality Documentation Specialist will also be responsible for compiling and uploading documentation into Weatherford systems. REQUIRED SKILLS: Minimum 6-8 years of Quality Assurance Role with BE Mechanical or equivalent. Must have relevant experience into ISO 9001/ISO TS 16949/API Q1/AS 9100. Able to read and understand work instructions, drawing and related reference documents. Computer literate and familiar with Microsoft Office software at a minimum...

Job Summary: The Service Delivery Manager is a responsible for overseeing the end-to-end delivery of services to our clients, ensuring exceptional service quality, client satisfaction, and operational efficiency. This role requires a strong leader who can manage client relationships, lead cross-functional teams, optimize service delivery processes, and drive continuous improvement. Key Responsibilities: Client Relationship Management: Serve as the primary point of contact for clients, building and maintaining strong, long-lasting relationships. Understand client needs, manage expectations, and proactively identify opportunities for service improvement and expansion. Handle client escalations...

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. How will you make an impact in this role? Perform Manual review on accounts claimed as Fraud Application by card members/Third parties. Ensure accurate analysis of Fraud Application Claims and make sound decisions to approve or decline the same through systematic analysis Meet and endeavor to exceed metrics on transactional quality, compliance regulations and productivity as per goals Highlight issues through feedback and recommend changes in workflows, procedures, service levels, based on customer demands to meet their needs and ensure quality service is given ...

About Rentokil PCI Our family of businesses: Rentokil PCI is the leading pest control service provider in India. A Rentokil Initial brand, Rentokil PCI was formed in 2017 through a joint venture (JV) between Pest Control India, the number one pest control company in India, and Rentokil, the world s leading pest control brand. Rentokil PCI aims to set new standards for customer service with operations across 250 locations in India. The JV brand also focuses on developing industry-leading service operations through the sharing of best practices, new innovations and the use of digital technologies. GENERAL DUTIES & RESPONSIBILITIES OE shall be owner of his / her service area in terms of all ope...

About The Role Posting Description for Internal Candidates CEC-Relationship Manager-VRM Enter Custom Internal Posting Description Short Description for Internal Candidates Job Role: "¢ To exclusively handle Wealth/Privy Outbound calls- schedule equivalent experience profiles from other competitors. Differentiated training to make them universal phone banking officers cross training in cards, liabilities, assets. "¢ This ski Description for Internal Candidates Job Role: "¢ To exclusively handle Wealth/Privy Outbound calls- schedule equivalent experience profiles from other competitors. Differentiated training to make them universal phone banking officers cross training in cards, liabilities, ...

About The Role Posting Description for Internal Candidates CEC-Relationship Manager-VRM Enter Custom Internal Posting Description Short Description for Internal Candidates Job Role: "¢ To exclusively handle Wealth/Privy Outbound calls- schedule equivalent experience profiles from other competitors. Differentiated training to make them universal phone banking officers cross training in cards, liabilities, assets. "¢ This ski Description for Internal Candidates Job Role: "¢ To exclusively handle Wealth/Privy Outbound calls- schedule equivalent experience profiles from other competitors. Differentiated training to make them universal phone banking officers cross training in cards, liabilities, ...

About The Role Job Role: Team Leader "¢ Lead a team of Virtual Relationship Managers (VRM) responsible of service, sales, and profitability from assigned portfolio. "¢ Collaborating with fulfilment teams to ensure best in class conversion ratios. "¢ Ensure availability of trained manpower to maintain production at 100% capacity. "¢ Meet cost to income ratios as determined by Score card. "¢ Adherence to Standards of Performance. "¢ Meeting Customer Satisfaction index as measured through NPS surveys. Job Requirements: "¢ Graduate with 7+ years of experience or Post Graduate with around 5 years of experience, of which a min 3 years leading a team of 15+ Full Time Employees. "¢ People management...

About The Role Job Role: Team Leader "¢ Lead a team of Virtual Relationship Managers (VRM) responsible of service, sales, and profitability from assigned portfolio. "¢ Collaborating with fulfilment teams to ensure best in class conversion ratios. "¢ Ensure availability of trained manpower to maintain production at 100% capacity. "¢ Meet cost to income ratios as determined by Score card. "¢ Adherence to Standards of Performance. "¢ Meeting Customer Satisfaction index as measured through NPS surveys. Job Requirements: "¢ Graduate with 7+ years of experience or Post Graduate with around 5 years of experience, of which a min 3 years leading a team of 15+ Full Time Employees. "¢ People management...

The primary objective of this role is to ensure the accuracy, consistency, and quality of data entry and management processes within the ERP tools designated by the company for the NAM region. This includes overseeing payroll inputs, termination processing, attendance management, and overall data handling. The role is responsible for maintaining compliance with defined SLAs, and accuracy standards, by implementing quality assurance checks, identifying process improvements, and driving adherence to operational excellence. Possess a strong understanding of the US HRO domain, with a focus on quality assurance and process compliance. Conduct audits on transactions managed across various HR ERPs ...