2384 Service Quality Jobs - Page 48

The Apex Group was established in Bermuda in 2003 and is now one of the worlds largest fund administration and middle office solutions providers. Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide.Your career with us should reflect your energy and passion. Thats why, at Apex Group, we will do more than simply empower you. We will work to supercharge your unique skills and experience. Take t...

Project & Plant Care Operations: Lead and manage all aspects of plant care and project execution to ensure high-quality service delivery in line with SLAs. Supply Chain Coordination: Liaise with the central supply chain team to ensure timely availability of materials, plants, and assets required for ongoing and upcoming projects. Operational Excellence: Drive continuous improvement across all city operations to maximize efficiency, reduce costs, and maintain high service standards. Budget Management: Own the city-level operational budget, track expenditures, and ensure cost-effective execution of services without compromising quality. SLA Compliance: Monitor and manage operational workflows ...

Superise and coordinate daily bar operations, ensuring smooth functioning and guest satisfaction. Greet and interact with guests in a professional and friendly manner. Ensure proper preparation and serice of beerages according to hotel standards. Handle guest complaints efficiently and resole issues promptly. Maintain cleanliness, hygiene, and safety standards at the bar area. Train, motiate, and guide bartenders and bar attendants. Prepare staff duty rosters and allocate tasks. Ensure grooming standards and professional conduct of bar staff. Conduct regular briefings to update staff on promotions, specials, and serice standards. Monitor bar sales and achiee reenue targets. Control costs by ...

Providing legendary customer service to all customers. This job creates the Starbucks Experience for our customers by providing customers with prompt service, quality beverages and products, and maintaining a clean and comfortable store environment. Barista is responsible for modelling and acting in accordance with TATA Starbucks guiding principles. Competencies Winning With Integrity Working Together Achieving Results Helping Others Succeed Living Our Misson And Values Making Every Customer Feel Special Summary of Key Responsibilities Responsibilities and essential job functions include but are not limited to the following: Acts with integrity, honesty, and knowledge that promote the cultur...

High quality delivery of service now requests and projects meeting customer requirements within agreed timelines. Communicating effectively with key business users regarding requirements. Create and maintain knowledge articles. Mentor new team members and Conduct knowledge sharing sessions. Prepare traning plans and documentation. Identify and improve efficiency and potential improvements of the network environment. Participate in the testing/piloting of new services/hardware. Ensure Service Quality Targets are met for offered Connectivity services. Plan and prepare change orders as per organization standards. Analyze and resolve network issues. Provide oncall support to the customers. Requi...

BCCM Knowledge park is looking for B2C Counsellor to join our dynamic team and embark on a rewarding career journey Interact with individual customers to understand their goals, preferences, and challenges. Provide personalized counselling and guidance on suitable offerings (products, services, or programs). Address customer queries, concerns, and objections effectively. Maintain follow-ups with prospective leads to ensure timely conversions. Build positive customer relationships and ensure high satisfaction levels. Track customer journey and feedback to improve service quality. Collaborate with sales and marketing teams for promotions, campaigns, and lead nurturing. Achieve set counselling,...

Job Summary We are seeking a dedicated Customer Service Specialist with 1 to 2 years of experience to join our team in a hybrid work model. The ideal candidate will possess strong technical skills in customer service and preferably have experience in the payer domain. This role involves night shifts and does not require travel. The candidate will play a crucial role in enhancing customer satisfaction and contributing to the companys success. Responsibilities Provide exceptional customer service by addressing inquiries and resolving issues efficiently. Collaborate with team members to ensure seamless service delivery and customer satisfaction. Utilize technical skills to troubleshoot and reso...

Job Track Description: Requires broad technical expertise and industry knowledge. Accountable for functional, operational, and/or program management. Assists others in achieving goals. Manages performance appraisals and pay reviews. Manages training for 3 or more employees. Manages hiring and termination actions. General Profile Supervises daily tasks of complex business, technical support, or production teams. Responsible for the success of the team. Works within established precedents and practices. Examines information to solve ongoing problems. Ability to perform work unsupervised. Functional Knowledge Has a comprehensive understanding of a range of processes, procedures, systems and con...

SUMMARY Job Title: Customer Support Executive International Voice Process, Salary Up to 5.75 LPA (CTC) Location: Pune / Bangalore (Interviews in Kolkata) Company: Top Indian MNC IT & Customer Support Employment Type: Full-Time Education: Graduate Experience: 1yr and above can apply Only Kolkata candidates can apply, who wants to relocate Pune/ Bangalore Key Responsibilities: Handle inbound/outbound international customer calls Resolve queries and deliver excellent customer service Maintain service quality and documentation standards Work in a fast-paced support environment Requirements Must have excellent English speaking skills Experienced professionals (1+ year in international voice suppo...

Job Track Description: Performs tasks based on established procedures. Uses data organizing and coordination skills to perform business support or technical work. Requires vocational training, certifications, licensures, or equivalent experience. General Profile Expands skills within an analytical or operational process. Maintains appropriate licenses, training, and certifications. Applies experience and skills to complete assigned work. Works within established procedures and practices. Works with a moderate degree of supervision. Functional Knowledge Has developed skillset in a range of processes, procedures, and systems. Business Expertise Understanding of how teams integrate and work bes...

Location: Bandra / Saki Naka, Mumbai Salary: ?12 LPA Job Type: Full-time Job Overview We are looking for a Customer Excellence Manager to lead initiatives that enhance customer satisfaction, loyalty, and retention. The role involves improving customer experience across multiple touchpoints, building customer-centric processes, and driving service quality. The ideal candidate will have strong experience in customer experience management, customer service operations, customer surveys, and customer success strategies . Key Responsibilities Customer Engagement & Retention Design and implement customer surveys to collect feedback, identify pain points, and improve overall service. Conduct quarter...

Sales Associate (Intern) Are you passionate about selling products or services to prospective customers? If your response is a resounding yes, then we are hunting for you. As Enterprise Sales Associate, your primary goal will be identifying and reaching out to potential enterprise-level clients who may benefit from the products or services offered by the company. In addition, your role will be establishing and nurturing relationships with key decision-makers within target enterprises and creating and delivering compelling sales presentations to demonstrate the value proposition of the products or services. This may involve showcasing how the offering can meet the enterprises strategic object...

Conduct psychological evaluations and diagnostic assessments for patients referred by medical staff. Provide individual, group, and family therapy for patients coping with mental health concerns, chronic illness, trauma, or hospitalization stress. Develop treatment plans that integrate psychological care with medical treatment. Support patients adjusting to diagnoses, medical procedures, or long-term care. Requirements MSC Psychology / MA Psychology About the Company Nirmala Medical Centre is a charitable institution established in the year 2001. It was a thoughtful initiative of the Franciscan Clarist Sisters if Vimala Province, Kothamangalam. We aim at providing quality healthcare and valu...

Join Tata AIA Life Insurance, a leading and fastest-growing life insurance provider in India, established in 2001 as a joint venture between Tata Sons Pvt. Ltd. and AIA Group Ltd. Our company embodies a legacy of trust, integrity, and excellence, combining Tatas esteemed leadership with AIAs extensive pan-Asian expertise. At Tata AIA, our vision is to be the pre-eminent protection provider enabling dreams and inspiring healthier, happier lives. We foster a culture of innovation, inclusivity, and continuous learning, offering dynamic career growth opportunities and a supportive work environment. Recognized as a Great Place to Work and recipient of the Kincentric Best Employer Award, we are co...

GENERAL DUTIES & RESPONSIBILITIES OE shall be owner of his / her service area in terms of all operations related actions and shall Execute daily service operations with a team of assigned Technicians within a given service areas Ensure quality of service delivery by effective supervision on technicians - on the job as per company SOPs Ensure technicians carry out treatment within a given Time on Site (ToS) in a competent manner. (OE to engage technician via route riding, training on the job). Plan & execute 02 TPAs (Technicians Performance Assessment) per assigned technician with 2 development programs per year. Coach & train assigned technicians in order to improve the service quality Conve...

Deliver an exceptional client experience by identifying and documenting client needs and issues, answering incoming inquiries via email, phone, and client chat, effectively applying problem-solving techniques, educating clients, and following issues through to their successful resolution. Provide consistent, professional, and high-quality client support to our client base. Establish procedures to ensure client satisfaction and quality service delivery. Communicate and collaborate across teams and departments to help resolve issues. Replicate and document issues for further escalation. Skills & Requirements: Bachelor s Degree, preferred 1-2 years of related experience in customer service or c...

Drive competitive advantage on supply chain initiatives for assigned CMO s. This role will build the bridge between the regional/category GMS supply chain planning hubs, local team and CMO operations. On the Customer side it acts as the point of contact for the Supply interface, supply planning hub and provides a mid-term supply overview at the CMO s. On the Supply side the role is an extended arm of the Supplier Relationship Team for managing the CMOs on site attention/intervention. The role focuses on Customer Service, Quality, Value creation & Cost reductions, Continuous process improvement and overall Compliance as per Haleon Consumer Healthcare guidelines in order to ensure continuity o...

In the Role you get: - Support the team: Work to resolve software development or testing or other technology area assigned to create, maintain, support, and implement projects - Set the path to success: Work with product owners and business stakeholders to understand product requirements; translate requirements and vision into an executable timeline - Impact the bottom line: Drive efficiency across teams; support process improvements that develop, sustain, and support activities - Take the lead: Ensure successful transfer of complex domain knowledge to subject matter experts and team members Lead in your area of technology whether Application development / testing/ maintenance / support as p...

Area Head Logistics: CMR Group is India's largest producer ofAluminium and zinc die-casting alloys. With 13 state-of-the-art manufacturingplants across the country, CMR has become the preferred supplier for many ofIndias largest automotive industry leaders. Since its inception in 2006, CMRhas consistently outpaced competition by focusing on delivering superior valueto its stakeholders. This value is driven by a strong commitment to technicaladvancements, quality enhancement, sustainability, and people-centricpractices. We believe in an " Employee First " philosophy, ensuring that our people are at the core of our success. Our dedication tofostering an enriching work environment is reflected ...

Position Summary: The Executive Assistant is responsible for overseeing the front office operations, ensuring exceptional service delivery to clients and visitors. This role involves managing the front office team, handling complex inquiries, and ensuring smooth day-to-day operations while maintaining high standards of professionalism and efficiency. Key Responsibilities: 1. Team Management: o Supervise and lead the front office team, including receptionists and administrative staff. o Conduct regular training and performance evaluations for team members. o Schedule and delegate tasks to ensure optimal coverage and efficiency. o Work with the team to maintain and develop databases and mailin...

What s in it for YOU SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees Dynamic, Inclusive and Diverse team culture Gender Neutral Policy Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits Commitment to the overall development of an employee through comprehensive learning & development framework Role Purpose Responsible for resolving customer complaints/escalat...

The individual will assume the lead role in the delivery of facilities management (FM) services to Expedia in India. He she will be the single point of contact for Expedia and will be responsible for: Ensuring a high level of client satisfaction, establishing, and managing the service delivery team, delivering key regional initiatives as well as ensuring consistency in processes, systems, and reporting Ensuring the efficient and consistent operation of all facility activities to meet contractual obligations with respect to the property portfolio of Expedia in India. Achieving Expedias regional outsourcing objectives of service quality, cost savings, consistency, and risk management. Client a...

About The Role Skill required: Digital Inside Sales - Inside Sales Designation: Quality Auditing Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years What would you do? Bachelors degree in business administration, Inside Sales, Communications, or a related field.7-11 years of progressive experience in quality assurance within the customer service, account management, or KAM industry.Demonstrated expertise in developing and implementing QA frameworks, metrics, and performance indicators for client-facing services.Strong analytical skills with the ability to interpret data, identify insights, and make data-driven recommendations for process improvements.Excellent commun...

About The Role Skill required: Next Generation Customer Operations - Customer Service Technology Designation: Delivery Lead Manager Qualifications: Any Graduation Years of Experience: 13 to 18 years What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.Service Delivery Plan, deliver and execute project(s) and program(s) Ensure execution of delivery work across one or more clients or portfolios, leading service delivery strategy across all locations whe...

Job Title: Branch Manager Skin & Hair Clinic Location: Plot No- 2, Bougainvillea Marg (BVM, near Sikanderpur Metro Staion, DLF Phase 2, Sector 25, Gurugram, Haryana 122002 Job Type: Full Time | Permanent Job Summary We are looking for a dynamic and experienced Branch Manager to lead our skin and hair clinic. The ideal candidate will be responsible for driving branch performance, managing client consultations, overseeing daily operations, and ensuring excellence in service delivery and revenue generation. Key Responsibilities Oversee overall branch operations, staff performance, client satisfaction, and service quality. Provide expert consultations for skin and hair-related issues and recomme...