3022 Service Quality Jobs - Page 48

The strategic leader responsible for strategic planning, run, delivery and service management of the Group Security function in NAB India A driver of innovation and continuous improvement, both in customer as we'll as colleague experience, but also in how security is delivered at NAB Provide operational and Security-based leadership across the India Technology Centre Group Security resources and delivery. This role will require you to establish, maintain and drive a highly engaged, capable and progressive NAB team to deliver high quality outcomes. As a leader you will be responsible for the operational activities, on the ground people leadership, embedding the strategic purpose of Group Secu...

We are seeking an experienced Operation Manager to ensure service excellence, and drive on time project delivery. The role requires communication, organizational, and problem-solving skills, along with prior experience in the printing and manufacturing industry. Key Responsibilities Act as the primary point of contact for clients, building and maintaining long-term relationships. Understand client requirements and ensure timely, high-quality service delivery. Assign design work to internal teams with realistic deadlines and oversee execution. Coordinate with cross-functional teams to fulfill client needs. Conduct regular client meetings to review progress, share updates, and resolve concerns...

About The Role Skill required: Employee Services - Employee Data Process Design Designation: Service Delivery Operations Associate Manager Qualifications: Any Graduation Years of Experience: 10 to 14 years What would you do? The purpose of this role is to manage a team to meet the required service performance metrics. Ensures the service line operations are efficient and effective. You will be responsible for managing service delivery across Asia/EMEA or the US region. You will be responsible for managing a team or multiple teams where you will be responsible for performance evaluation, coaching, and mentoring of team members. We expect you to demonstrate the highest level of leadership and ...

Ensure Process Compliance: Verify adherence to SOPs and control standards. Identify and Categorize Errors: Spot issues and classify them for resolution. Support Risk Mitigation: Help reduce operational and compliance risks. Drive Continuous Improvement: Recommend process enhancements and automation. Enable Governance Reporting: Provide insights via dashboards and forums. Collaborate Across Teams: Work with operations, governance, and control teams to close feedback loops. Perform QA checks*on manual transactions for compliance with SOPs and controls Identify and categorize errors. (e. g. , control failure, process gaps). Provide feedback to advisors and team leads for corrective action. Main...

Profile / Qualifications Diploma/Bachelor of Engineering or Technical Degree preferred 3-4 years of hands-on technical experience on electro-mechanical systems. Strong mechanical aptitude including power transmission systems, pneumatics, and hydraulics. Capable to read electrical panel drawings including PLC, and PC based control systems Experienced troubleshooter on electro-mechanical systems. Be able to read/understand blueprints, and mechanical/electrical drawings. Strong analytical and problem-solving skills. Ability to evaluate and solve problems in a logical manner. Able to multi-task and work under extreme pressure. Ability to maintain a clean and safe work environment. Strong custome...

Key Roles and Responsibilities: Manage daily operations of the facility including cleaning, landscaping, parking, etc. Ensure smooth functioning of essential services like reception, Courier, catering, waste disposal. Oversee installation and maintenance of systems like CCTV, RO plants, HVAC, and electrical infrastructure. Conduct regular inspections to assess repair needs and ensure safety compliance. Manage upkeep of equipment and supplies of stationery, pantry services. Identify and execute improvement projects. Prepare and manage budgets for department. Plan future development in line with strategic business objectives. Calculate and compare AOP costs v/s Actual Develop and maintain a ve...

" ng-non-bindable> Description We re Victaulic! With more than 5,500 employees and 55 international facilities, Victaulic helps customers since 1919 in over 120 countries succeed in the global construction industry. From the tallest buildings to the deepest mines, customers trust our products to increase overall system durability in the most demanding construction projects and operating conditions. Learn more about how our innovative piping products and design services can engineer confidence into your build by visiting our website. The Role This role is key in ensuring our operations are set up for success by working closely with our logistics service providers (Freight forwarders, CHA, tra...

The primary responsibility is to ensure profitability of the cluster and achieving the targets allotted for CASA, TPP, fee etc through the branches. Ensure effective customer service, brand building and process compliance across all branches.Responsible for people management, lower attrition and ensuring smooth branch operations. Ensure branch expansion and profitability of each branch. Suggest execute BTL activities for acquisition of merchants. Provide timely structured feedback - operator, user competitors. Ensures that all credit and risk parameters applicable to the region are met with. Ensures that all service quality targets for the region are met with. Experience Range : 10 to 20 Yea...

The primary responsibility is to ensure profitability of the cluster and achieving the targets allotted for CASA, TPP, fee etc through the branches. Ensure effective customer service, brand building and process compliance across all branches.Responsible for people management, lower attrition and ensuring smooth branch operations. Ensure branch expansion and profitability of each branch. Suggest & execute BTL activities for acquisition of merchants. Provide timely & structured feedback - operator, user & competitors. Ensures that all credit and risk parameters applicable to the region are met with. Ensures that all service quality targets for the region are met with. Experience Range : 10 to ...

Deputy Program Lead-Medical - India Health Action Trust (IHAT) Deputy Program Lead-Medical About IHAT: India Health Action Trust was instituted in 2003 with a vision to meaningfully impact the lives of vulnerable and marginalised people by addressing health and social inequities. The Trust is working towards reducing inequities by developing comprehensive and sustainable programmes to improve population health. Since its inception, IHAT has working closely with the Government of India and state governments, including Uttar Pradesh, Madhya Pradesh, Karnataka, Rajasthan, Delhi and Bihar to achieve public health goals. Our work is focused in areas of prevention and control of HIV and Tuberculos...

Manage IT problem investigations from start to finish by facilitating root cause investigations and managing the implementation of corrective and preventative measures Analyze and report IT incident trend data to identify and eliminate root causes, initiate action to fix potential interruptions to service identified during proactive analysis, produce report to demonstrate where repeat incidents are occurring across the organization, diagnose whether new incidents are related to known errors or existing problems Provide process improvements and efficiencies aimed at minimizing operational risk and improving overall service quality Experienced Specialist in one specialized discipline as well a...

Job Summary The Service Manager role is pivotal in ensuring seamless service delivery and operational excellence within our organization. With a focus on hybrid work model the candidate will leverage their expertise in Angular Spring Boot Microservices and Core Java to drive impactful solutions. This position requires a minimum of 10 years of experience and offers the opportunity to contribute significantly to our companys growth and societal impact. Responsibilities Oversee the development and implementation of robust service solutions using Angular 2 8 and Spring Boot to enhance operational efficiency and client satisfaction. Coordinate with cross-functional teams to ensure the integration...

SUMMARY Job Title: Customer Support Executive International Voice Process, Salary Up to 5.75 LPA (CTC) Location: Pune / Bangalore (Interviews in Kolkata) Company: Top Indian MNC IT & Customer Support Employment Type: Full-Time Education: Graduate Experience: 1yr and above can apply Only Kolkata candidates can apply, who wants to relocate Pune/ Bangalore Key Responsibilities: Handle inbound/outbound international customer calls Resolve queries and deliver excellent customer service Maintain service quality and documentation standards Work in a fast-paced support environment Requirements Must have excellent English speaking skills Experienced professionals (1+ year in international voice suppo...

Role Overview: You will be responsible for developing and implementing a comprehensive service strategy aligned with the company's business goals, focusing on enhancing customer experience, reducing total cost of ownership, and extending product service life. Your role will involve creating and executing service business plans, allocating resources efficiently, monitoring performance metrics, and continuously improving service performance. Additionally, you will oversee the digitalization of service processes and offerings and manage operations related to product lifecycle and support. Key Responsibilities: - Develop and implement a comprehensive service strategy aligned with business goals ...

About the Team: At PayU, we are a passionate and innovative team dedicated to revolutionizing the payments industry. As a global leader in fintech, we provide cutting-edge payment solutions to empower merchants and businesses of all sizes. Our collaborative work culture thrives on innovation, creativity, and excellence in delivering value to our merchants. Join us on our journey to create seamless, reliable, and secure payment experiences for our growing network of partners. About the Role: We are looking for a dynamic and results-oriented Key Account Manager - Sales to lead the acquisition and servicing of merchants onboarded through online platforms. The role demands a proactive approach t...

We are looking for a dynamic and results-oriented Key Account Manager - Sales to lead the acquisition and servicing of merchants onboarded through online platforms. The role demands a proactive approach to ensuring a seamless onboarding experience, cultivating long-term relationships with merchants, and driving adoption of PayUs diverse payment solutions. As a Key Account Manager, you will be the primary point of contact for merchants and play a crucial role in resolving their queries and enhancing their operational experience. Responsibilities: Business Development: Initiate, negotiate, and close new business proposals with merchants to achieve sales targets and expand the merchant base. On...

We are looking for a dynamic and results-oriented Key Account Manager - Sales to lead the acquisition and servicing of merchants onboarded through online platforms. The role demands a proactive approach to ensuring a seamless onboarding experience, cultivating long-term relationships with merchants, and driving adoption of PayUs diverse payment solutions. As a Key Account Manager, you will be the primary point of contact for merchants and play a crucial role in resolving their queries and enhancing their operational experience. Responsibilities: Business Development: Initiate, negotiate, and close new business proposals with merchants to achieve sales targets and expand the merchant base. On...

We are looking for a dynamic and results-oriented Key Account Manager - Sales to lead the acquisition and servicing of merchants onboarded through online platforms. The role demands a proactive approach to ensuring a seamless onboarding experience, cultivating long-term relationships with merchants, and driving adoption of PayUs diverse payment solutions. As a Key Account Manager, you will be the primary point of contact for merchants and play a crucial role in resolving their queries and enhancing their operational experience. Responsibilities: Business Development: Initiate, negotiate, and close new business proposals with merchants to achieve sales targets and expand the merchant base. On...

The Remote Monitoring and Diagnostics Center (RMDC) is a mission-critical global team that operates as the first point of contact for diagnosing and resolving issues across Fluence s worldwide Battery Energy Storage Systems (BESS) fleet. The RMDC ensures 24/7/365 operational availability and performance of energy storage sites by managing incidents, coordinating timely maintenance, and performing proactive monitoring and diagnostics remotely. This role is central to the safe, reliable, and cost-effective performance of the most advanced energy storage assets in the world. KEY RESPONSIBILITIES: - Act as the remote owner for large-scale BESS sites across the globe - Be the primary point of con...

Job Description Key Responsibilities: Conduct and lead onsite and remote reviews of branches as per assigned timelines, covering: Service Quality, Customer Journey Audits, and NPS Readiness Sales Governance, Process Adherence, Internal Controls, and Regulatory Compliance Outlier Identification, Red Flag Tracking, and Thematic Risk Reporting Perform Root Cause Analysis (RCA), recommend interventions, drive closure of gaps, and escalate critical issues where necessary Release timely and transparent Branch Scorecards, Customer Experience Ratings, and Exception Reports Support capability building through training, guidance, and repeat validations to ensure sustainability of improvements Strength...

We are looking for a courteous and detail-oriented Service Delivery Officer (SDO) to manage personalized service requests and ensure smooth operational support for high net worth customers. The role involves coordinating with internal teams, maintaining compliance standards, and delivering timely business insights through MIS reporting. The ideal candidate will have strong communication skills, a customer-first mindset, and a solid understanding of banking processes. Handle personalized service requests from customers across segments Generate and deliver timely business MIS reports Ensure strict compliance with audit, regulatory, and internal banking policies Coordinate with CPC/RPC/Investme...

We are looking for a courteous and detail-oriented Service Delivery Officer (SDO) to manage personalized service requests and ensure smooth operational support for high net worth customers. The role involves coordinating with internal teams, maintaining compliance standards, and delivering timely business insights through MIS reporting. The ideal candidate will have strong communication skills, a customer-first mindset, and a solid understanding of banking processes. Handle personalized service requests from customers across segments Generate and deliver timely business MIS reports Ensure strict compliance with audit, regulatory, and internal banking policies Coordinate with CPC/RPC/Investme...

Embark on a transformative journey as a Quality Analyst at Barclays, where you will identify and categorize errors spot issues and classify them for resolution. Key critical skills required for this role include: Experience in payment/investigations operations with knowledge of Swift messages, currencies/ cut-offs, payments routing knowledge, cover matching expertise. Experience in banking domain. Should be able to communicate fluently. Understanding of risk and control processes. You may be assessed on key essential skills relevant to succeed in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital technology, as well as job-specific tec...

1. Leadership: Lead, motivate, and develop a high-performing front office team. 2. Guest Service: Ensure exceptional guest service, respond to guest complaints, and resolve issues promptly. 3. Front Office Operations: Oversee front desk operations, including check-in, check-out, and room assignments. 4. Guest Relations: Build and maintain strong relationships with guests, ensuring repeat business and positive word-of-mouth. 5. Revenue Management: Collaborate with the revenue team to optimize room rates and occupancy. 6. Quality Control: Monitor and maintain high standards of service quality, cleanliness, and guest satisfaction. 7. Training and Development: Develop and implement training prog...

We are looking for a highly skilled and experienced professional to lead our restaurant and bars team in Fairmont Mumbai & Rosywn, A Morgans Originals Hotel. The ideal candidate will have a strong background in hospitality and management, with excellent leadership skills. Roles and Responsibility Manage daily operations of the restaurant and bars, ensuring high-quality service and customer satisfaction. Develop and implement strategies to increase sales and revenue growth. Lead and motivate a team of staff members to achieve exceptional performance. Maintain high standards of quality, safety, and hygiene. Collaborate with other departments to ensure seamless service delivery. Analyze custome...