3022 Service Quality Jobs - Page 47

SUMMARY Job Title: Customer Support Executive International Voice Process, Salary Up to 5.75 LPA (CTC) Location: Pune / Bangalore (Interviews in Kolkata) Company: Top Indian MNC IT & Customer Support Employment Type: Full-Time Education: Graduate Experience: 1yr and above can apply Only Kolkata candidates can apply, who wants to relocate Pune/ Bangalore Key Responsibilities: Handle inbound/outbound international customer calls Resolve queries and deliver excellent customer service Maintain service quality and documentation standards Work in a fast-paced support environment Requirements Must have excellent English speaking skills Experienced professionals (1+ year in international voice suppo...

Role Description: We are seeking a proactive and empathetic Manager, Wellbeing Programs to lead the development, implementation, and evaluation of initiatives that promote the health, wellbeing, and resilience of our employees. This role plays a key part in fostering a culture of wellness, prevention, and support across the organization. This role will work cross-functionally to design and manage programs that support physical, mental, emotional, and financial wellbeingaligned with our values and business goals. The ideal candidate is passionate about employee wellbeing and supporting programs that enhance the overall employee experience. Roles & Responsibilities: Program Design & Implementa...

Key Accountabilities Key Activities Monitor and assess the quality of customer interactions across all contact centre channels including inbound and outbound calls, emails, and live chats. Evaluate agent performance against defined quality criteria and company policies. Provide constructive feedback and coaching to contact centre agents to improve their customer service skills and maintain defined compliance. Design and implement quality evaluation programs and metrics to track individual and team performance. Prepare detailed quality reports for management highlighting compliance levels, areas of excellence, and opportunities for improvement. Conduct root-cause analysis to identify knowledg...

As Associate Relationship Manager at SmartQ, your primary goal will be to lead and oversee a frontline Partner team of food service associates. In addition, the candidate must coordinate various tasks related to food production planning, engineering, and front-of-house services. Also, ensure all activities comply with Health Safety and Food Safety regulations. Exercise general responsibilities to facilitate the efficient organization of the contract, aligning with contractual terms and conditions. Additionally, focus on enhancing the overall customer experience through effective management and service delivery. Do you possess all these skills and wish to make an impact in the world of food a...

Nocpl is looking for Customer Grievances Executive to join our dynamic team and embark on a rewarding career journey. The Customer Grievances Executive handles escalated complaints and ensures customer issues are resolved efficiently and satisfactorily. They track, log, and analyze customer complaints to identify recurring problems and recommend improvements. The role requires coordinating with internal departments to expedite resolutions, maintaining service quality standards, and ensuring compliance with company policies and regulatory norms. They also communicate proactively with customers, provide status updates, and aim to enhance overall satisfaction through prompt and empathetic servi...

Medcare Hospitals Medical Centres is looking for Senior Associate - Customer Care to join our dynamic team and embark on a rewarding career journey. Manages customer interactions through multiple communication channels to ensure timely resolution of queries and complaints. Maintains service quality by adhering to company standards, tracking performance metrics, and escalating complex cases when needed. Trains junior associates, documents customer feedback, and contributes to improving processes. Demonstrates empathy, professionalism, and product knowledge to enhance customer satisfaction and loyalty. Disclaimer: This job description has been sourced from a public domain and may have been mod...

[{"Salary":"20 - 40 K" , "Remote_Job":false , "Posting_Title":"BPO - Customer Service Executive" , "Is_Locked":false , "City":"Jaipur" , "Industry":"Ed-Tech" , "Job_Description":" Job Summary: We are looking for a dynamic and customer-focused BPO Executive to join our team. The ideal candidate will handle customer interactions (voice or non-voice), resolve queries, and ensure a high level of service quality and customer satisfaction. This role may involve inbound or outbound communication across domestic or international processes. Key Responsibilities: Handle customer queries via phone, email, chat, or ticketing systems (based on process type). Provide accurate, valid, and complete informat...

JOB TITLE: Manager/Sr. Manager - Business Development ROLE PURPOSE: To support the development of the Meta, Apply business, its people, processes, technologies, and data to ensure revenue targets are reached, service quality is maintained, and continually improved and operational efficiency maximized. ROLE and RESPONSIBILITIES: Identifying and creating partnership with new potential student recruitment agencies and other educational or training providers. Actively involved in assisting the team for achieving the student recruitment target for each intake. Developing and sustaining solid relationships with company stakeholders, recruiting partners and customers. Analyzing customer feedback da...

Assisting team in day to day tasks and coordinating with RMs for activities related to business. Document collection from client and to ensure completion of all the documents along with signatures and stamps. To ensure documentation is completed with utmost accuracy and to ensure the case is cleared in first pass. Coordinating with the internal teams for documentation to ensure smooth processing of client transactions. To understand clients business & provide appropriate working capital and business loan solutions. Deal across secured and unsecured lending such as Fund/ non-Fund based products like Cash Credit, Demand Loan, BG etc. Work closely with Branch Banking teams for new customer addi...

We are seeking a dedicated and passionate individual to join our Sky Channel-Service Quality team as a Quality Analyst. In this role, you will be responsible for monitoring and evaluating the performance of our Sky Channel agents, ensuring they deliver an exceptional customer experience. Your insights and recommendations will drive continuous improvement and help us maintain our high standards of service quality. Bachelors degree in Business Administration, Customer Experience, or a related field. Minimum 2 years of experience in a customer service or quality assurance role, preferably in a banking or financial services environment. Strong analytical skills with the ability to interpret data...

As a Sky-Analyst-Service Quality, you will play a crucial role in maintaining and improving the banks reputation for excellent customer service. Your primary responsibility will be to evaluate and provide feedback on the performance of customer support agents, ensuring they meet the banks high standards. This role is perfect for someone with a keen eye for detail, excellent communication skills, and a passion for delivering exceptional customer experiences. A bachelors degree in business, customer service, or a related field is preferred. Minimum 2 years of experience in a customer service or quality assurance role, preferably in a banking or financial services environment. Excellent communi...

Responsible for Operational Delivery Customer Management and Communication Leadership & People Management Cross Functional Activities Process Improvement Planning Continuous improvement Customer Service The role will be required to manage and lead teams monitoring all quality processes for the SSC. The role would be measured on the overall effectiveness of the quality assurance process. The Job holder would need to ensure adherence to Internal Controls and SOX Compliance norms relating to the quality assurance process. Internal Processes Liaison with the Process excellence team and Leadership team in establishing the strategic direction and 3 5-year plan for the QA team within the shared ser...

This is a senior leadership role responsible for driving strategic business development through public-private partnerships, with a strong external focus on stakeholder engagement and opportunity creation. The role directly impacts the team s ability to achieve service, quality, and timeliness objectives. It operates within the framework of commercial policy objectives, with considerable independence in achieving commercial goals while adhering to operating budgets and guidelines. There is moderate autonomy to enter into and execute commercial arrangements, requiring high levels of commercial judgment to deliver successful outcomes. The position focuses on facilitating, executing, and overse...

-Ensure accurate maintenance of client records, performance evaluations, and relevantdocumentation. - Conduct regular performance evaluations of team members to assess individual performanceand provide constructive feedback. - Develop and implement customer service skills training programs to enhance the capabilitiesof your team. - Collaborate with team members to set and monitor progress towards achieving team goalsand objectives. - Monitor and evaluate customer satisfaction levels through feedback and surveys, takingproactive measures to improve the client experience. - Analyze client service data and feedback to identify trends, issues, and areas for improvement. - Establish team goals an...

Job Summary The SPE-CX-Multi Channel Helpdesk role is pivotal in ensuring seamless customer interactions across various platforms. With a focus on the Hi-Tech domain the candidate will leverage their English communication skills to resolve queries efficiently. This hybrid role requires a proactive approach to enhance customer satisfaction and contribute to the companys reputation in the tech industry. Responsibilities Provide exceptional customer service across multiple channels ensuring prompt and accurate resolution of inquiries. Utilize strong English communication skills to effectively interact with customers and understand their needs. Collaborate with team members to identify and imple...

Key Responsibilities: Team Management & Delivery Oversight: Provide strategic leadership and hands-on mentoring to a team responsible for processing CRE loan applications and supporting portfolio activities. Drive operational excellence by ensuring all deliverables meet ambitious service level agreements (SLAs) and key performance indicators (KPIs). Maintain an exceptional documentation accuracy rate, aiming for at least 98% right-first-time performance to uphold quality and compliance. Operational Excellence: Uphold strict compliance with AAF Lending Policies, Standards, and Lending Criteria, ensuring all credit materials and supporting documentation are thoroughly reviewed and approved bef...

Ensure the portfolio quality to minimize the NPA and credit losses, overall coordination of branches under the cluster, for ensuring the quality of the portfolio, support in recruitment, training, retention and mentoring talents, remain updated market development and trend and apprise vertical head to maintain the hygiene in the portfolio, Stay updated on the recent changes in policy and regulatory guidelines Qualification: MBA/CA Experience: 8 - 15 years Stay updated on the recent changes in policy and regulatory guidelines and ensure the same is reached to all the stakeholders Liaison with the internal and external stakeholders Timely intervention to ensure the quality of sourcing and mini...

Job Description: Role: Meta Services Manager (Finance, Stay, Fly & Insurance) Experience- 5+ years Location: Noida Key Responsibilities: 1. Service Management & Execution Manage end-to-end operations across Meta Finance, Stay, Fly, and Insurance verticals. Ensure high levels of efficiency, accuracy, and student satisfaction in service delivery. Define, implement, and monitor SOPs and SLAs for each vertical to ensure compliance and continuous improvement. 2. Partnership & Vendor Management Build and sustain strategic partnerships with banks/NBFCs, accommodation providers, travel partners, and insurance companies. Negotiate optimal terms, improve pricing structures, and enhance partner service...

Milestone is looking for a skilled IT Asset Logistics Technician to provide onsite services for our client supporting a global team. In this role, you will be engaged with inventory management, imaging and deploying of Windows and macOS laptops, mobile devices, and the essential equipment that keeps our client and their teams going. We are seeking a skilled IT Logistics Technician t to join our team, providing exceptional on-site support in fast-paced tech offices. This role supports a globally recognized leader, and we are looking for a stellar representative to deliver above-and-beyond service to our client. Key Responsibilities Concierge-Level Customer Experience: Deliver premium, white-g...

Sales & service Engineer (resident engineer): Vadodara | Chandigarh Location: Vadodara | Chandigarh Desired candidates profile: The candidate is responsible for maintaining service quality, ensuring customer satisfaction and timely completion of service requests, including follow-up for payments. They should also handle service reporting and analysis, meet or exceed sales targets and provide accurate sales forecasts. Generate leads and strategically convert inquiries into orders. Required Experience, Skills and Qualifications Qualification: Graduate in Electronics / Electrical / Mechatronics / Electronics & Instrumentation / Science is required with a strong background in service troubleshoo...

Position Requirements Critical skills : Customer service experience Team management skills Strong organisational skills Strong problem-solving skills Availability to work in shifts including weekends Work Experience/Education : Work experience as a Duty Manager or Operations Manager or similar management role Previous experience in the industry preferred Degree in Management or Hospital Management Key Result Areas: Overseeing of daily operations, ensuring employee productivity, monitoring efficiency of all processes and creating a positive work environment for employees. Patient satisfaction and resolve all issues relating to them Maintain constant communication with management and staff to ...

SAP delivery partner will be responsible for the successful delivery of SAP projects and programs. The responsibilities include: Project Management Experience Should have at least 20 years experience of SAP project management, Fixed Price milestone payment, T&M/Staffing. Should have experience of leading AMS engagements as well. SAP Background Preferred at least 5 years of SAP experience in non-PM role Project Oversight during execution phase : Overseeing the project from start to finish, including design, build, test, and post-go-live support Customer support : Lead customer support and participate and address program level discussion. Lead monthly steering committee meeting with customer. ...

We are looking for a highly experienced and skilled professional to lead our services team as the Director of Services. The ideal candidate will have a strong background in hospitality and excellent leadership skills. Roles and Responsibility Oversee the development and implementation of service strategies to enhance customer satisfaction. Lead and manage a team of service professionals to achieve high performance standards. Collaborate with other departments to ensure seamless service delivery. Analyze customer feedback and implement changes to improve service quality. Develop and maintain relationships with key stakeholders, including suppliers and vendors. Ensure compliance with company p...

The National Technical Manager will lead the technical valuation function across India for high-value LAP portfolios. This includes managing a team, coordinating with external agencies, ensuring accurate property valuations, and advising credit teams on collateral acceptability. Degree in Civil Engineering or related field (preferred). Key Responsibilities: Leadership & Team Management Lead a nationwide team of regional and area technical managers. Build and develop a technically strong team with deep market knowledge. Review and approve technical valuation reports. Ensure fair property rates, proper documentation, and compliance with local construction norms. Agency Management & Site Visits...

Ensure quality of service delivery by effective supervision on technicians - on the job as per company SOPs Ensure technicians carry out treatment within a given Time on Site (ToS) in a competent manner. (OE to engage technician via route riding, training on the job). Plan & execute 02 TPAs (Technicians Performance Assessment) per assigned technician with 2 development programs per year. Coach & train assigned technicians in order to improve the service quality Convey special instructions, if any, to technicians to execute the job as per Service Docket (liaison with Sales colleagues) Carry out pest management Audits of customer sites as per agreed schedule by i or R auditor. Complete & close...