2384 Service Quality Jobs - Page 47

About Rentokil PCI Our family of businesses: Rentokil PCI is the leading pest control service provider in India. A Rentokil Initial brand, Rentokil PCI was formed in 2017 through a joint venture (JV) between Pest Control India, the number one pest control company in India, and Rentokil, the world s leading pest control brand. Rentokil PCI aims to set new standards for customer service with operations across 250 locations in India. The JV brand also focuses on developing industry-leading service operations through the sharing of best practices, new innovations and the use of digital technologies. GENERAL DUTIES & RESPONSIBILITIES OE shall be owner of his / her service area in terms of all ope...

Position Summary Analyze, plans and implement process improvement needs. Evaluate and models existing processes. Organize and facilitate cross-functional projects. Identify improvement options. Develop metrics that provide data for process management and indicators for future improvement opportunities. Collect data to identify root cause problems. Measure performance against process requirements, aligning improvement projects to close performance shortfalls. Manage resources, including members, to build projects. Provide consultation on the use of re-engineering techniques to improve process performance and product quality. Deploy plans from conception through to close. Deliver presentations...

Position Summary Analyze, plans and implement process improvement needs. Evaluate and models existing processes. Organize and facilitate cross-functional projects. Identify improvement options. Develop metrics that provide data for process management and indicators for future improvement opportunities. Collect data to identify root cause problems. Measure performance against process requirements, aligning improvement projects to close performance shortfalls. Manage resources, including members, to build projects. Provide consultation on the use of re-engineering techniques to improve process performance and product quality. Deploy plans from conception through to close. Deliver presentations...

Strategic Coordinate with other functions on critical customer queries Ensure a consistent level of service quality Make waivers up to a defined allowable limit (e.g. waiver of a small outstanding amount at time of handover) to ensure a seamless customer experience Operational Coordinate with the sales team to ensure that all relevant information regarding the customer is available as per the checklist for a smooth handover to Customer Care Ensure the welcome call to the customer is made for on boarding of customer and complete Sale Login within TAT Ensure complete and comprehensive documentation of all customer related records Ensure data entry and detailed filing of all customer documents ...

Do you enjoy carrying out operations efficiently and feel enthusiastic about maintaining mutually beneficial relationships with clientsIf your answer is a resounding yes, then we are hunting for you. As an Associate Relationship Manager at SmartQ, your primary goal will be to lead and oversee a frontline Partner team of food service associates. In addition, the candidate must coordinate various tasks related to food production planning, engineering, and front-of-house services. Also, ensure all activities comply with Health Safety and Food Safety regulations. Key responsibilities Promote a positive work culture and ensure punctual delivery of high-quality service. Resolve issues and promptly...

Farnell Farnell, an Avnet company, is a global high-service distributor of technology products, services and solutions for electronic system design, maintenance and repair. Role Assistant Product Manager Business Function Product Reports to Senior APM Department Product Operations Nature and Purpose: Supporting the Global Business Unit Leaders strategy in the execution of specific product technology plans. Completing product administration tasks and customer service within agreed service levels. Accountabilities with Key Outcomes: 1 Product Creation Accountable for the creation of products as defined by Global Product Business Unit Leader 2 Manages the product range manages the portfolio of ...

Farnell Farnell, an Avnet company, is a global high-service distributor of technology products, services and solutions for electronic system design, maintenance and repair. Role Assistant Product Manager Business Function Product Reports to Senior APM Department Product Operations Nature and Purpose: Supporting the Global Business Unit Leaders strategy in the execution of specific product technology plans. Completing product administration tasks and customer service within agreed service levels. Accountabilities with Key Outcomes: 1 Product Creation Accountable for the creation of products as defined by Global Product Business Unit Leader 2 Manages the product range manages the portfolio of ...

- Manage incoming calls, chats, and emails according to established targets - Maintain average handling time (AHT) of calls in line with process objectives and specifications - Address product or service issues by understanding the customers concerns to ensure satisfaction - Ensure all interactions adhere to quality standards - Follow up on customer complaints and inquiries to ensure resolution within the stipulated timeframe - Achieve required login hours while consistently delivering quality service to all customers Allianz Group is one of the most trusted insurance and asset management companies in the world Caring for our employees, their ambitions, dreams, and challenges, is what makes ...

Manage incoming calls, chats, and emails according to established targets - Maintain average handling time (AHT) of calls in line with process objectives and specifications - Address product or service issues by understanding the customers concerns to ensure satisfaction - Ensure all interactions adhere to quality standards - Follow up on customer complaints and inquiries to ensure resolution within the stipulated timeframe - Achieve required login hours while consistently delivering quality service to all customers Allianz Group is one of the most trusted insurance and asset management companies in the world

Experienced Facility Manager to oversee the day-to-day operations of client facilities, ensuring optimal building performance, end user satisfaction, and cost-effective service delivery. This role requires a strategic thinker who can manage multiple stakeholders while maintaining the highest standards of facility operations. Key Responsibilities Operations Management Oversee daily facility operations including soft services, HVAC, electrical, plumbing, and building automation systems Coordinate preventive and corrective maintenance programs Manage vendor relationships and service contracts Ensure compliance with safety, environmental, and regulatory requirements Monitor building performance ...

Position Summary The Workplace Manager is responsible for overseeing all workplace operations at Stripes Bengaluru office. This role leads a small on-site team, manages all soft services, ensures compliance with JLL and local regulations, and delivers an exceptional workplace experience. The position requires close collaboration with the landlord for all technical services and with Stripes Workplace Manager for cafeteria operations and other soft services. The Workplace Manager also has full accountability for vendor managementcovering sourcing, contracting, onboarding, compliance, and performance evaluation. Direct Reports Workplace Facility Coordinator Transportation Receptionist / Mailroo...

Overall Responsibility Assist Facilities Management Team with tactical planning for the teams goals and objectives Assists with receiving and dispatching of work requests to technical staff, vendors or other services providers Work order entry and monitoring; redirect work orders that are assigned to wrong vendor or location; request NTE increases and approvals Monitor work order SLA adherence Assists with the coordination, scheduling, follow-up and satisfaction of maintenance activities Coordinates with onsite and regional Facilities team to advance service quality and enhance the client partnership Provide information and direction to vendors, facilities staff and other service providers a...

SUMMARY Job Title: Customer Support Executive International Voice Process, Salary Up to 5.75 LPA (CTC) Location: Pune / Bangalore (Interviews in Kolkata) Company: Top Indian MNC IT & Customer Support Employment Type: Full-Time Education: Graduate Experience: 1yr and above can apply Only Kolkata candidates can apply, who wants to relocate Pune/ Bangalore Key Responsibilities: Handle inbound/outbound international customer calls Resolve queries and deliver excellent customer service Maintain service quality and documentation standards Work in a fast-paced support environment Requirements Must have excellent English speaking skills Experienced professionals (1+ year in international voice suppo...

Responsibilities: Review and assess a broad range of complex loan applications within defined guidelines and accordingly take decision or recommend for approval to higher authorities. Under write proposals as per the laid down policies & procedure to honor the agreed SLAs and manage city/area business volumes. Conduct personal discussion with customers to establish credit worthiness and ensure completion of credit/KYC documents and verification- telephonic, field & collateral visits. Assess income to obligation ratios, in depth knowledge of rational behind calculation of ratios and its impact on loan performance during the loan tenure. Maintain Portfolio MIS, Delinquency MIS and other operat...

To underwrite mortgage business and manage the portfolio in assigned branch/location Core Responsibilities: Review and assess a broad range of complex loan applications within defined guidelines and accordingly take decision or recommend for approval to higher authorities. Under write proposals as per the laid down policies & procedure to honor the agreed SLAs and manage city/area business volumes. Conduct personal discussion with customers to establish credit worthiness and ensure completion of credit/KYC documents and verification- telephonic, field & collateral visits. Assess income to obligation ratios, loan to value ratios, in depth knowledge of rational behind calculation of ratios and...

Core Responsibilities: Review and assess a broad range of complex loan applications within defined guidelines and accordingly take decision or recommend for approval to higher authorities. Under write proposals as per the laid down policies & procedure to honour the agreed SLAs and manage city/area business volumes. Conduct personal discussion with customers to establish credit worthiness and ensure completion of credit/KYC documents and verification- telephonic, field & collateral visits. Assess income to obligation ratios, loan to value ratios, in depth knowledge of rational behind calculation of ratios and its impact on loan performance over long tenures. Maintain Portfolio MIS, Delinquen...

Job Summary To underwrite and manage the portfolio in assigned branch/location Review and assess a broad range of complex loan applications within defined guidelines and accordingly take decision or recommend for approval to higher authorities. Under write proposals as per the laid down policies & procedure to honor the agreed SLAs and manage city/area business volumes. Conduct personal discussion with customers to establish credit worthiness and ensure completion of credit/KYC documents and verification- telephonic, field & collateral visits. Assess income to obligation ratios, in depth knowledge of rational behind calculation of ratios and its impact on loan performance during the loan ten...

Key Deliverables: Underwrite mortgage business and manage the portfolio in the assigned branch/location Assess loan applications and recommend approval decisions to higher authorities Review credit proposals, ensuring industry, business, financial, and collateral risks are identified and mitigated Build and maintain effective relationships with third parties for better client outcomes Role Responsibilities: Conduct personal discussions with customers to assess creditworthiness and ensure document completion Maintain Portfolio MIS, Delinquency MIS, and other operational reports Enable quick turnaround of credit proposals in close coordination with the sales team Ensure compliance with credit ...

Key Deliverables: Underwrite mortgage business and manage the portfolio in the assigned branch/location Assess loan applications and recommend approval decisions to higher authorities Review credit proposals, ensuring industry, business, financial, and collateral risks are identified and mitigated Build and maintain effective relationships with third parties for better client outcomes Role Responsibilities: Conduct personal discussions with customers to assess creditworthiness and ensure document completion Maintain Portfolio MIS, Delinquency MIS, and other operational reports Enable quick turnaround of credit proposals in close coordination with the sales team Ensure compliance with credit ...

About The Role We are looking for a skilled Modeling Analytics Specialist to join our dynamic team. In this role, you will be responsible for leveraging advanced statistical and machine learning models to analyze complex data sets. Your insights and recommendations will drive strategic decision-making and optimize business processes. The ideal candidate must possess knowledge relevant to the functional area, and act as a subject matter expert in providing advice in the area of expertise, and also focus on continuous improvement for maximum efficiency. It is vital to focus on the high standard of delivery excellence, provide top-notch service quality and develop successful long-term business ...

About The Role We are looking for a skilled Modeling Analytics Specialist to join our dynamic team. In this role, you will be responsible for leveraging advanced statistical and machine learning models to analyze complex data sets. Your insights and recommendations will drive strategic decision-making and optimize business processes. The ideal candidate must possess knowledge relevant to the functional area, and act as a subject matter expert in providing advice in the area of expertise, and also focus on continuous improvement for maximum efficiency. It is vital to focus on the high standard of delivery excellence, provide top-notch service quality and develop successful long-term business ...

We are looking for a skilled Associate Process Manager to join our team at eClerx Services Ltd. The ideal candidate will have 6-8 years of experience in the IT Services & Consulting industry, with expertise in process management and improvement. Roles and Responsibility Manage and improve existing processes to increase efficiency and productivity. Develop and implement new processes to enhance customer satisfaction and service quality. Collaborate with cross-functional teams to identify areas for improvement and implement changes. Analyze data and metrics to measure process performance and make informed decisions. Implement process improvements to reduce costs and increase revenue. Ensure co...

We are looking for a skilled Associate Process Manager to join our team at eClerx Services Ltd. The ideal candidate will have 6-9 years of experience in the IT Services & Consulting industry, with expertise in process management and improvement. Roles and Responsibility Manage and improve existing processes to increase efficiency and productivity. Develop and implement new processes to enhance customer satisfaction and service quality. Collaborate with cross-functional teams to identify areas for improvement and implement changes. Analyze data and metrics to measure process performance and make informed decisions. Implement lean principles and Six Sigma methodologies to drive continuous impr...

JOB PROFILE Key Result Areas: 1. Customer visits for Quality Analysis 2. Information channel between QA & Field 3.Monitoring improvement effectiveness in field Job Description: 1. Scanning SFDC records daily and monitoring field calls 2. Prioritize issues Critical to Safety & Quality. 3. Customer visits for Root cause Analysis at site (Identified customers for critical quality issues defined by QA) 4. Customer relation building by joint visits (Service / Dealer) 5. Joint audit with service to check effectiveness on improvements. 6. To do RCA using quality tools like 8D. 7. Ensure Dealers PDI 8.Provide quality updates to service 9. Provide field insights for quality inputs REQUISITE QUALIFICA...

The Apex Group was established in Bermuda in 2003 and is now one of the worlds largest fund administration and middle office solutions providers. Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide.Your career with us should reflect your energy and passion. Thats why, at Apex Group, we will do more than simply empower you. We will work to supercharge your unique skills and experience. Take t...