1713 Service Quality Jobs - Page 47

Job Description Summary In this role, you will be responsible for executing on muliple HR processes and supporting the HR team across all HR service categories including onboarding, offboarding, Oracle data maintenance, reporting, metrics and more. Develop an in-depth, wing-to-wing knowledge of company HR operations systems & processes. This role requires emphasis on data integrity and analysis to support key HR decisions while providing coverage and support as needed. Identify and resolve operational issues and support process improvement. Promote Best in Class service while developing effective relationships and working cross functionally with internal teams and suppliers. . Job Descriptio...

Naksha solutions is looking for Documentation and QC Manager to join our dynamic team and embark on a rewarding career journey A QC Manager is responsible for managing the quality control process within a company or organization They oversee the quality assurance procedures for products, services, and processes to ensure they meet the required standards and specifications The QC Manager must be skilled in analyzing data, identifying trends, and implementing corrective actions to improve quality control Develop, implement, and maintain quality control policies and procedures Establish quality control metrics and benchmarks to monitor product and service quality Develop and oversee quality con...

The Quality Analyst (QA) in IT Sales is responsible for monitoring and evaluating sales processes, customer interactions, and support activities to ensure compliance with quality standards. This role involves assessing sales calls, emails, and ticket resolutions, identifying areas for improvement, and ensuring that the team adheres to best practices. The QA works closely with the sales and support teams to streamline processes, enhance customer engagement, and improve overall efficiency. Job Responsibilities: Review and analyze sales and support interactions, such as calls, emails, and tickets. Make sure employees follow company rules, service quality standards, and processes. Check sales an...

To underwrite and manage the portfolio in assigned branch/location 1. Review and assess a broad range of complex loan applications within defined guidelines and accordingly take decision or recommend for approval to higher authorities. 2. Under write proposals as per the laid down policies & procedure to honor the agreed SLAs and manage city/area business volumes. 3. Conduct personal discussion with customers to establish credit worthiness and ensure completion of credit/KYC documents and verification- telephonic, field & collateral visits. 4. Assess income to obligation ratios, in depth knowledge of rational behind calculation of ratios and its impact on loan performance during the loan ten...

Job Description Position Manager - Quality & SE Incumbent Department Quality Function Quality, Service Excellence & Innovation Reporting to AVP - Quality, Service Excellence & Innovation Band 4 Location Gurgaon Team size (D/I) IC JOB SUMMARY Responsible for managing Quality for distribution channels, for driving Quality, Service Excellence & Innovation based projects and initiatives for home office and field teams. Key deliverable areas will be Project Delivery using Lean Six-Sigma, Design Thinking, Project Management, Process Excellence, Business Process Management, Training and building QDNA. KEY RESPONSIBILITIES Project Management and Delivery - Six Sigma Execute high impact strategic, tr...

Visit client sites for installation and commissioning of Strapack machines. Perform preventive and breakdown maintenance. Diagnose faults, replace components, and test machine functionality. Provide on-site training to machine operators and supervisors. Service Reporting & Documentation Fill job cards and service reports post each visit. Capture and upload service data in Zoho FSM or assigned app. Take before/after photos or videos as needed for service records. Customer Interaction Explain issues, service actions, and preventive tips to customers. Maintain a professional and polite approach on client sites. Escalate unresolved issues promptly to Service Head. Inventory & Spares Carry necess...

Managing office administration assets and upkeep of the same. Agents Contracting New Business Processing Banking of Initial & Renewal Premium Managing Petty cash & vendor payments Retention of Surrender Requests Execution of all Service Requests - Post Policy Issuance Reverting on customer queries and complaints Maintaining high NPS Scores Life and Health Claims processing Handling compliance issues. Audit Rating Measure of Success Customer Engagement - 70% Surrender Retention - 70% NPS-90 100% Banking with 24 hours. Vendor payment TAT should be Surrender Requests 100 % Accuracy of POS requests 100 % Accuracy of Customer service Zero Day upload of POS & Claims Docs in FTP server. Audit ratin...

L1 Support Associate Introduction The Economist Technology teams deliver the tech which brings Economist Intelligence & Economist Impact to life for millions of avid readers, podcast listeners and content watchers. You will join our team at a time when the demand for excellence in our digital customer experience is higher than ever before. You will join a profitable, responsible business with a brand and culture that you can be proud of and with every opportunity to deliver success for the Group and yourself. We are seeking an L1 Support Associate. You will be dedicated to learning about technology management and will provide first class support for our growing service management capability....

Role Overview & Key Responsibilities: The Operations Executive \u2013 Services will be responsible for executing daily service and installation activities as per SOPs, ensuring quality service delivery, field documentation, and client satisfaction. This role includes training support staff, managing petty cash, and real-time issue resolution on ground. Lead daily execution of service and installation plans as per SOP. Coordinate with clients and internal teams for smooth service delivery. Visit client locations for service quality checks and feedback collection. Submit service reports, DCs, and other documents to Ops 1. Train field technicians and ensure SOP compliance during service. Manage...

Here is what you need to know about the job: Job description Position: Quality Assurance Specialist (Apparel) Experience: up to 7 years of relevant experience Location: Gurugram Company Preference - Preferably from an agency/ Liaison office / Buying House Product Category - Apparel - Kids Skills: You will support leadership for Quality Assurance functions for the assigned Apparel category to meet the brand requirement, you will manage Vendor relationships to deliver Profitability, On-time Execution, and quality. Roles and Responsibilities The position is responsible for understanding, interpreting, and reviewing samples based on the international test standards (ASTM, ISO, and EN, etc.) rela...

Do you enjoy carrying out operations efficiently and feel enthusiastic about maintaining mutually beneficial relationships with clientsIf your answer is a resounding yes, then we are hunting for you. As a Operation Executive at SmartQ, your primary goal will be to take responsibility for managing and optimizing the day-to-day operations to ensure efficiency, quality, and alignment with the overall strategic goals of the organization. In addition, you must be adept at strategic planning, team leadership, and problem-solving to navigate the complexities of operational management. Do you possess all these skills and wish to make an impact in the world of food and technologyJoin us now! By guidi...

As a Relationship Manager at SmartQ, your primary goal will be to lead and oversee a frontline Partner team of food service associates. In addition, the candidate must coordinate various tasks related to food production planning, engineering, and front-of-house services. Also, ensure all activities comply with Health Safety and Food Safety regulations. Exercise general responsibilities to facilitate the efficient organization of the contract, aligning with contractual terms and conditions. Additionally, focus on enhancing the overall customer experience through effective management and service delivery. Do you possess all these skills and wish to make an impact in the world of food and techn...

To provide level 2 support and to ensure a professional and consistent delivery of quality service to Orange Business services customers and achievement of operational targets Any Degree or Diploma in Electronics/Computers or science required CCNA, CCNP 2-4 years of Industry experience, preferable service desk in a customer support in the telecommunication industry 2 year of relevant technical experience Global Delivery & Operations

Join a Team That s Passionate About Making Lives Better! At Bill Gosling Outsourcing, we believe that success starts with an amazing team. We are a global leader in outsourcing solutions, we focus on making lives better, one connection at a time. We provide tailored solutions to businesses around the globe, specializing in customer care, sales, and financial services. We re looking for enthusiastic, driven individuals to join our dynamic work environment where fun meets results ! Evaluate & audit conversations / transactions on behalf of assigned client process(es) as per pre-defined guidelines ensuring zero / minimal quality variance while maintaining productivity parameters. Quality consul...

. Review and assess a broad range of complex loan applications within defined guidelines and accordingly take decision or recommend for approval to higher authorities. . Under write proposals as per the laid down policies & procedure to honor the agreed SLAs and manage city/area business volumes. . Conduct personal discussion with customers to establish credit worthiness and ensure completion of credit/KYC documents and verification- telephonic, field & collateral visits. . Assess income to obligation ratios, in depth knowledge of rational behind calculation of ratios and its impact on loan performance during the loan tenure. . Maintain Portfolio MIS, Delinquency MIS and other operations rel...

Some careers have more impact than others. If you re looking for a career where you can make a real impression, join HSBC and discover how valued you ll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. We are currently seeking an experienced professional to join our team in the role of Senior Analyst, Pricing Principal responsibilities Responsible for performing reference data quality checks across various financial products i. e. Eq...

As part of a global team, you will be the second level contact to support our commercial organizations/customer facing functions with quality & regulatory knowledge for our global Life Science product portfolio. You will assist and advise our customers on quality and regulatory topics such as but not limited to providing consultative services and documentation support. You will interact with various internal functions (e.g. Quality, Regulatory, Business) to come up with resolution to address our customers Quality (Q) & Regulatory (R) related inquiries. Being the interface between customers and our internal functions, you will give advice to our customers as well as our internal stakeholders,...

Provision of differentiated Quality Support for Strategic Partnership Account(s) Responsible for customer quality and regulatory resolution and follow-up of quality incidents Foster customer intimacy and provide customers with interim updates during extended site investigations Demonstrate expertise in project management, typically in the form of coordinating complex customer inquiries or investigations across global sites Deliver Quality Services, adopting a consultative approach to understand customer needs, explain our quality systems capabilities and communicate that commitment Implement standards to ensure customer satisfaction for quality and regulatory matters for the whole Life Scien...

Handle day to day after service activity Manage service team effectively to provide quick & satisfactory service to customer Maintain records of all incoming service calls and actions taken for future assessment Coordination with the Service department regarding customer problems Diagnosing faults and troubleshooting over the phone Assisting fellow Engineers regarding any technical issues Imparting training to Engineers about product functioning, fault finding, and troubleshooting methods Responding immediately to equipment breakdowns Develop service procedures, policies, and standards Keep ahead of industry developments Apply best practices to areas of improvement Control resources and util...

Position Summary: The Executive Assistant is responsible for overseeing the front office operations, ensuring exceptional service delivery to clients and visitors. This role involves managing the front office team, handling complex inquiries, and ensuring smooth day-to-day operations while maintaining high standards of professionalism and efficiency. Key Responsibilities: 1. Team Management: o Supervise and lead the front office team, including receptionists and administrative staff. o Conduct regular training and performance evaluations for team members. o Schedule and delegate tasks to ensure optimal coverage and efficiency. o Work with the team to maintain and develop databases and mailin...

About The Role Job Role: Team Leader "¢ Lead a team of Virtual Relationship Managers (VRM) responsible of service, sales, and profitability from assigned portfolio. "¢ Collaborating with fulfilment teams to ensure best in class conversion ratios. "¢ Ensure availability of trained manpower to maintain production at 100% capacity. "¢ Meet cost to income ratios as determined by Score card. "¢ Adherence to Standards of Performance. "¢ Meeting Customer Satisfaction index as measured through NPS surveys. Job Requirements: "¢ Graduate with 7+ years of experience or Post Graduate with around 5 years of experience, of which a min 3 years leading a team of 15+ Full Time Employees. "¢ People management...

About The Role Job Role: Team Leader "¢ Lead a team of Virtual Relationship Managers (VRM) responsible of service, sales, and profitability from assigned portfolio. "¢ Collaborating with fulfilment teams to ensure best in class conversion ratios. "¢ Ensure availability of trained manpower to maintain production at 100% capacity. "¢ Meet cost to income ratios as determined by Score card. "¢ Adherence to Standards of Performance. "¢ Meeting Customer Satisfaction index as measured through NPS surveys. Job Requirements: "¢ Graduate with 7+ years of experience or Post Graduate with around 5 years of experience, of which a min 3 years leading a team of 15+ Full Time Employees. "¢ People management...

Department/Group: Service Quality Will Train Applicant(s):Yes Role and Responsibilities Manage and monitor operational activities related to successfully completing quality work (e.g., work plans/schedules, call monitoring, case files, productivity tracking and other quality reviews). Regularly conduct audits and participate in regular structured interventions. Ensure the team managed is calibrated on the requisite benchmark. Execute periodic projects having a direct linkage to improvement in productivity, increased throughput, and reduction in costs, improving quality and net promoter score. Develop and implement appropriate training related to quality policies, procedures and processes and...

About The Role : -Understanding of insurance processes, operations standards, industry regulations. -Oversee daily operational activities and ensure smooth workflow across departments with a strong focus on excellence, quality management and audit compliance -Develop and drive continuous improvement initiatives to enhance operational performance in coordination with cross-functional teams – Like Projects, Underwriting, compliance, IT, sales to align operational goals -Conduct regular quality audits and implement corrective actions to address gaps -Lead internal and external audit activities, maintain detailed data, documentation and records. Ensure all operational processes are compliant wit...

About The Role Job Role "¢ To exclusively handle Wealth/Privy Outbound calls- schedule equivalent experience profiles from other competitors. Differentiated training to make them universal phone banking officers cross training in cards, liabilities, assets. "¢ This skill will also do sales with assigned customer based mapped to them. "¢ Measure of outcomes NPS, Service Level, Service Quality and Sales. "¢ Responsible for quality communication and customer servicing within laid down productivity and service benchmarks. "¢ Ensure customer "delight" and consistent service experience, including timely resolution of customer queries/issues. "¢ Complete the logs specified by the process (End-of-da...