Senior Client Service Officer

Team Interval

1 - 4 years

2 - 6 Lacs

malappuram

Posted:2 hours ago| Platform:

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Skills Required

customer acquisition training team management client relationship management client servicing customer satisfaction customer service management service quality monitoring

Work Mode

Work from Office

Job Type

Full Time

Job Description

-Ensure accurate maintenance of client records, performance evaluations, and relevantdocumentation.
- Conduct regular performance evaluations of team members to assess individual performanceand provide constructive feedback.
- Develop and implement customer service skills training programs to enhance the capabilitiesof your team.
- Collaborate with team members to set and monitor progress towards achieving team goalsand objectives.
- Monitor and evaluate customer satisfaction levels through feedback and surveys, takingproactive measures to improve the client experience.
- Analyze client service data and feedback to identify trends, issues, and areas for improvement.
- Establish team goals and objectives aligned with organizational objectives and customerservice standards.
- Provide supervision, guidance, and mentorship to team members to ensure the delivery ofhigh-quality customer service.- Manage customer communications and interactions to ensure timely and effective resolutionof inquiries, issues, and concerns.
- Ensure accurate documentation of all client interactions and relevant information.
- Develop and implement effective customer service procedures, policies, and standards tostreamline processes and improve service quality. Ensure accurate maintenance of client records, performance evaluations, and relevantdocumentation.
- Conduct regular performance evaluations of team members to assess individual performanceand provide constructive feedback.
- Develop and implement customer service skills training programs to enhance the capabilitiesof your team.
- Collaborate with team members to set and monitor progress towards achieving team goalsand objectives.
- Monitor and evaluate customer satisfaction levels through feedback and surveys, takingproactive measures to improve the client experience.
- Analyze client service data and feedback to identify trends, issues, and areas for improvement.
- Establish team goals and objectives aligned with organizational objectives and customerservice standards.
- Provide supervision, guidance, and mentorship to team members to ensure the delivery ofhigh-quality customer service.- Manage customer communications and interactions to ensure timely and effective resolutionof inquiries, issues, and concerns.
- Ensure accurate documentation of all client interactions and relevant information.
- Develop and implement effective customer service procedures, policies, and standards tostreamline processes and improve service quality.
- Encourage the professional development and growth of team members.
- Foster a positive work atmosphere that encourages team members to showcase their skills,commitment, and passion for their work.
- Ensure timely updating and evaluation of work reports, performance metrics, and otherrelevant documentation.

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