ROLE: Relationship Manager • LOCATION: Mumbra - Thane • WORKING DAYS: Tuesday to Sunday • JOB OVERVIEW :The Relationship Manager (RM) will act as a single point of contact for assigned customers on behalf of the Developer. The role focuses on payment coordination, customer communication, issue resolution, and post-sales support throughout the project lifecycle. • KEY RESPONSIBILITIES: ➢ Track and manage customer-wise payment plans shared by the Developer ➢ Send payment reminders at least 7 days prior to due dates ➢ Coordinate with customers to ensure timely payment collections ➢ Address customer queries related to payments, construction progress, and project timelines ➢ Handle and resolve customer complaints and negative feedback within defined timelines ➢ Assist customers with documentation required for flat/commercial unit registration ➢ Maintain ongoing customer engagement, including birthday wishes and milestone communications ➢ Ensure all customer communication is done using official SIM cards and company provided mobile devices • SKILL REQUIRED & QUALIFICATION: ➢ Strong verbal and written communication skills ➢ Good customer-handling and follow-up abilities ➢ Basic computer knowledge (MS Excel, email, CRM tools) ➢ Ability to manage multiple customers efficiently ➢ Graduate preferred (any stream) • PREFERRED EXPERIENCE: ➢ Experience in Customer Relationship Management, Post-Sales, or Collections ➢ Experience in Real Estate / Developer / Construction industry will be an added advantage ➢ Prior experience in handling a large customer base is preferred Freshers with good communication skills are also welcome to apply

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Account / Relationship Management - Non Voice