3022 Service Quality Jobs - Page 44

Oversee Wing-to-Wing Resolution of internal escalations received in Nodal desk by allocating cases according to skillset of team members and monitoring resolutions within timelines and quality standards Monitor daily inventory management and oversee EWS Management/ Escalations trigger / Review Service no cases Review reports / MIS/ dashboards for the activities to monitor performance and progress - ID Ageing, Response % and Manpower allocation Conduct meetings with stakeholders for pre TAT cases to ensure NIL TAT Burst and partner with other functions for required level of resolutions to maintain Response TAT and Resolution TAT Drive Retention to reduce customer attrition Ensure process docu...

Job Track Description: Performs tasks based on established procedures. Uses data organizing and coordination skills to perform business support or technical work. Requires vocational training, certifications, licensures, or equivalent experience. General Profile Expands skills within an analytical or operational process. Maintains appropriate licenses, training, and certifications. Applies experience and skills to complete assigned work. Works within established procedures and practices. Works with a moderate degree of supervision. Functional Knowledge Has developed skillset in a range of processes, procedures, and systems. Business Expertise Understanding of how teams integrate and work bes...

Job Overview Lead with Accountability: Spearhead your team to achieve specific departmental goals, focusing on delivering a superior Customer Experience. Cultivate Customer Relationships: Empower your team to enhance and expand customer engagement. Talent Acquisition and Development: Recruit and nurture top talent, building a team that embodies our vision and drives organizational transformation. Champion of Change: Lead by example in adopting transformation initiatives and fostering a culture of positive change. Operational Excellence: Instill a mindset of continuous improvement, enhancing team efficiency and service quality. Career Development: Offer opportunities for team growth and devel...

Operational role working under direct supervision, responsible for daily customer service operations Responsibilities : Maintain daily activities and routines Ensure SLAs are met and proactively work to maintain service quality Candidate must have the below technical exposure or a strong willingness to learn Candidate should be available for 24x7 shifts, including weekends and weekdays Candidates must be ready to adhere to a standard leave policy Excellent communication skills and email etiquette are mandatory

ROLEPURPOSE & OBJECTIVE Thisrole is responsible for driving the entire business targets forliabilities assigned to the branch; Manage exceptional customerservice, proactive sales environment and efficient branchoperations, while adhering to regulations / compliancerequirements; Focus on retaining existing customers, increasingthe customer base and cross-selling Ujjivans products andservices; Oversee branch operations, cash management and servicequality; work closely with product and marketing teams to drivecampaigns at their branches. Theincumbent monitors daily performance of branch staff and managesa team of 5 to 7 employees. Thisrole is applicable only to Gold & Silver Branches. SIZEOF TH...

ROLEPURPOSE & OBJECTIVE Therole will be required to provide leadership to the IT ServiceManagement team managing Channels Applications in running supportfunctions of all business functions, L1&L2 teams, incidentmanagement. It involves the production management, post productionservice delivery, end user management, supporting delivery ofsoftware projects, operational planning & improvement andtechnology adoption initiatives across various Industry verticalsand geographies in Digital and Business Enterprise Applications. SIZEOF THE ROLE FINANCIALSIZE NON-FINANCIALSIZE Manage10 to 15 Vendor and Ujjivan team members Ensureno failure in Payment transactions Managethird party vendors KEYDUTIES & R...

Job Track Description: Requires broad technical expertise and industry knowledge. Is accountable for functional, operational, and/or program management. Assists others in achieving goals. Manages performance appraisals and pay reviews. Manages training for 3 or more employees. Manages hiring and termination actions. Requires broad technical expertise and industry knowledge. Accountable for functional, operational, and/or program management. General Profile Supervises daily tasks of complex business, technical support, or production teams. Responsible for the success of the team. Works within established precedents and practices. Examines information to solve ongoing problems. Ability to perf...

Job Track Description: Performs tasks based on established procedures. Uses data organizing and coordination skills to perform business support or technical work. Requires vocational training, certifications, licensures, or equivalent experience. General Profile Expands skills within an analytical or operational process. Maintains appropriate licenses, training, and certifications. Applies experience and skills to complete assigned work. Works within established procedures and practices. Works with a moderate degree of supervision. Functional Knowledge Has developed skillset in a range of processes, procedures, and systems. Business Expertise Understanding of how teams integrate and work bes...

Job Track Description: Performs tasks based on established procedures. Uses data organizing and coordination skills to perform business support or technical work. Requires vocational training, certifications, licensures, or equivalent experience. General Profile Has advanced and specialized expertise within a range of analytical or operational processes. Completes assignments and facilitates the work of others. May coordinate assignments beyond work area. Proposes improvements to processes and methods. Acts as a lead, coordinating the work of others, but is not a supervisor. Works autonomously within established procedures. Functional Knowledge Has developed skills in a range of processes, p...

SUMMARY Job Title: Customer Support Executive International Voice Process, Salary Up to 5.75 LPA (CTC) Location: Pune / Bangalore (Interviews in Kolkata) Company: Top Indian MNC IT & Customer Support Employment Type: Full-Time Education: Graduate Experience: 1yr and above can apply Only Kolkata candidates can apply, who wants to relocate Pune/ Bangalore Key Responsibilities: Handle inbound/outbound international customer calls Resolve queries and deliver excellent customer service Maintain service quality and documentation standards Work in a fast-paced support environment Requirements Must have excellent English speaking skills Experienced professionals (1+ year in international voice suppo...

ROLEPURPOSE & OBJECTIVE LoanOfficer- Secured LOANS Managingsecured loans of assigned URC/SFB branch Planningand organizing micro marketing activities for leads and business Lookingfor Early Warning Signals and informing the same to corporateteam for timely corrective action in asset business Customerrelationship building Collections Leadgeneration Marketingactivities KEYDUTIES & RESPONSIBILITIES OF THE ROLE Business: ManagingAsset Products- managing Kisan Credit Card, Agri EnterpriseLoans, other secured loans Knowledgeon process and products- mortgage processes of the state in KisanCredit Card, other product Cross-sellof liability products and third-party products Formationof Farmers Clubs o...

DUTIES & RESPONSIBILITIES To provide comprehensive management of clients transportation services covering all for Bangalore, and other locations with a focus on continuous improvement. Must be able to work in flexible shift basis as per operations requirement. Responsible for vehicle, driver induction with valid vehicle documents as per compliance and legal policies. Ensure cab routing list for employee is generated on time and shared with security team for escort (Marshall) routing on daily basis. Monitor and optimize routes to minimize travel time and costs while maintaining service quality. To ensure amendment of Daily Escort Security Service Confirmation for each trip. Enrolment of new e...

We are looking for an experienced and strategic Sourcing Manager with 10+ years of experience in electrical and mechanical components sourcing within the Home or Kitchen Appliances industry. The ideal candidate will have deep expertise in supplier development, cost negotiations, and sourcing strategies, ensuring a reliable supply base while meeting cost, quality, and delivery targets. Job Description: Sourcing & Procurement Identify and evaluate potential suppliers for mechanical and electrical products required. Negotiation with supplier. Develop and maintain relationships with key suppliers for a stable and cost-effective supply chain. Monitor market trends and industry developments to con...

As a motivated and articulate Call Center Leasing Agent, you will be supporting U.S.-based property management operations by handling inbound calls from prospective and current tenants. Your role will include creating work orders, providing exceptional customer service, and ensuring seamless communication with the leasing team. Strong English communication skills, an American accent, and Spanish language proficiency are valued qualities for this role, with a 10% salary premium offered for Spanish-speaking candidates. Key Responsibilities: - Answer inbound calls from tenants and prospects professionally and in a friendly manner - Create and manage work orders based on tenant requests - Provid...

About The Role Project Role : Security Delivery Lead Project Role Description : Leads the implementation and delivery of Security Services projects, leveraging our global delivery capability (method, tools, training, assets). Must have skills : SailPoint IdentityIQ Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education SailPoint IIQ Developer Summary :As a Security Delivery Lead, you will be responsible for overseeing the implementation and delivery of Security Services projects. A typical day involves coordinating with various teams, ensuring that projects are on track, and leveraging global delivery capabilities to enha...

About The Role Project Role : Security Delivery Lead Project Role Description : Leads the implementation and delivery of Security Services projects, leveraging our global delivery capability (method, tools, training, assets). Must have skills : Ping Identity Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :We are looking for an experienced IAM professional with 6-7 years of hands-on experience in PingFederate, PingAccess, and PingID. The ideal candidate will be well-versed in SSO, Federation protocols (SAML, OAuth), and production support activities including troubleshooting and incident resolution.Roles & ...

About The Role Project Role : Delivery Lead Project Role Description : Manages the delivery of large, complex projects using appropriate frameworks and collaborating with sponsors to manage scope and risk. Drives profitability and continued success by managing service quality and cost and leading delivery. Measures and communicates progress to leadership within committed time frames. Proactively support sales through innovative solutions and delivery excellence. Must have skills : SAP Sales and Distribution (SD) Good to have skills : NA Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Delivery Lead, you will manage the deliv...

We are looking for a highly skilled and experienced Guest Relation Executive to join our team at The Spectrum Resort. Candidates should have 1-3 years of experience in the hospitality industry. Roles and Responsibility Manage front desk operations, including handling guest inquiries and resolving issues. Provide exceptional customer service to ensure guests have a positive experience. Coordinate with other departments to ensure seamless guest services. Develop and implement effective strategies to enhance guest satisfaction. Maintain accurate records of guest interactions and transactions. Collaborate with the management team to achieve business objectives. Job Requirements Excellent communi...

About The Role Project Role : Delivery Lead Project Role Description : Manages the delivery of large, complex projects using appropriate frameworks and collaborating with sponsors to manage scope and risk. Drives profitability and continued success by managing service quality and cost and leading delivery. Measures and communicates progress to leadership within committed time frames. Proactively support sales through innovative solutions and delivery excellence. Must have skills : Delivery Excellence Good to have skills : Agile Program Management, stakeholder management, SAP Service Delivery Minimum 12 year(s) of experience is required Educational Qualification : 15 years full time education...

As a Manager in the Corporate Employee Solutions vertical, you will be responsible for driving business growth by enhancing the deposit pool, cross-selling financial products, and ensuring high standards of service delivery across mapped branches. This role involves managing productivity, compliance, and profitability while building strong relationships with corporate clients and internal stakeholders. You will play a key role in promoting third-party products (TPPs) such as mutual funds and insurance, generating fee income, and ensuring regulatory compliance. The position demands leadership, strategic thinking, and a hands-on approach to branch administration and customer engagement. . Driv...

Associate Relationship Manager - Affluent-AFFLUENT-Service - Non Branch Banking Job Description Principal Responsibilities : Handle personalized service requests of Affluent (Solitaire) customers and deliver TAT. Ensure strict adherence to regulatory requirements for Affluent customer segment. Coordinate with internal teams - CPC/RPC/Investment desks for execution of service requests of Affluent customers. Manage complaints and ensure resolution within TAT. Ensure higher customer wallet share through service to sales cross-sell and deepening of banking relationship. Deliver performance on service-quality scorecard Visit Customers for service related and profilers. Skills and Requirements: Ex...

Do you enjoy carrying out operations efficiently and feel enthusiastic about maintaining mutually beneficial relationships with clientsIf your answer is a resounding yes, then we are hunting for you. As a Operations Executive at SmartQ, your primary goal will be to take responsibility for managing and optimizing the day-to-day operations to ensure efficiency, quality, and alignment with the overall strategic goals of the organization. In addition, you must be adept at strategic planning, team leadership, and problem-solving to navigate the complexities of operational management. Do you possess all these skills and wish to make an impact in the world of food and technologyJoin us now! Promoti...

Do you enjoy carrying out operations efficiently and feel enthusiastic about maintaining mutually beneficial relationships with clientsIf your answer is a resounding yes, then we are hunting for you. As a Operation Executive at SmartQ, your primary goal will be to take responsibility for managing and optimizing the day-to-day operations to ensure efficiency, quality, and alignment with the overall strategic goals of the organization. In addition, you must be adept at strategic planning, team leadership, and problem-solving to navigate the complexities of operational management. Do you possess all these skills and wish to make an impact in the world of food and technologyJoin us now! By guidi...

Do you enjoy carrying out operations efficiently and feel enthusiastic about maintaining mutually beneficial relationships with clientsIf your answer is a resounding yes, then we are hunting for you. As an Associate Relationship Manager at SmartQ, your primary goal will be to lead and oversee a frontline Partner team of food service associates. In addition, the candidate must coordinate various tasks related to food production planning, engineering, and front-of-house services. Also, ensure all activities comply with Health Safety and Food Safety regulations. Promote a positive work culture and ensure punctual delivery of high-quality service. Resolve issues and promptly report incidents, ac...

Do you enjoy carrying out operations efficiently and feel enthusiastic about maintaining mutually beneficial relationships with clientsIf your answer is a resounding yes, then we are hunting for you. As an Associate Relationship Manager at SmartQ, your primary goal will be to lead and oversee a frontline Partner team of food service associates. In addition, the candidate must coordinate various tasks related to food production planning, engineering, and front-of-house services. Also, ensure all activities comply with Health Safety and Food Safety regulations. Key responsibilities Promote a positive work culture and ensure punctual delivery of high-quality service. Resolve issues and promptly...