3022 Service Quality Jobs - Page 42

Assisting team in day to day tasks and coordinating with RMs for activities related to business. Document collection from client and to ensure completion of all the documents along with signatures and stamps. To ensure documentation is completed with utmost accuracy and to ensure the case is cleared in first pass. Coordinating with the internal teams for documentation to ensure smooth processing of client transactions. To understand clients business & provide appropriate working capital and business loan solutions. Deal across secured and unsecured lending such as Fund/ non-Fund based products like Cash Credit, Demand Loan, BG etc. Work closely with Branch Banking teams for new customer addi...

As a Quality Inspector you are responsible for the quality of all diagnosis and repairs carried out on vehicles. You accompany Service Advisor in understanding critical product problems and diagnose the problem with the help of diagnostic tools and road tests. You ensure that all customer concerns, requirements are well processed and well addressed as per standards and ensure service quality by performing final inspection of every vehicle after completion of necessary work. You are key person in identification of root cause of repeat repairs and implement suitable countermeasures with Job Controller to improve service quality and consequently the \u2018Customer Satisfaction\u2019. Requiremen...

We are looking for a courteous and detail-oriented Service Delivery Officer (SDO) to manage personalized service requests and ensure smooth operational support for high net worth customers The role involves coordinating with internal teams, maintaining compliance standards, and delivering timely business insights through MIS reporting The ideal candidate will have strong communication skills, a customer-first mindset, and a solid understanding of banking processes Handle personalized service requests from customers across segments Generate and deliver timely business MIS reports Ensure strict compliance with audit, regulatory, and internal banking policies Coordinate with CPC/RPC/Investment ...

Analyze, plans and implement process improvement needs Evaluate and models existing processes Organize and facilitate cross-functional projects Identify improvement options Develop metrics that provide data for process management and indicators for future improvement opportunities Collect data to identify root cause problems Measure performance against process requirements, aligning improvement projects to close performance shortfalls Manage resources, including members, to build projects Provide consultation on the use of re-engineering techniques to improve process performance and product quality Deploy plans from conception through to close Deliver presentations and training courses inclu...

OE / Sr. OE shall be the owner of his / her assigned service areas within the Branch in terms of operations-related actions as given in job responsibilities and shall be responsible for providing qualified Technicians for the execution of services. Responsible for Resi, SA, and SMEs. Job Responsibilities: A. Core Operations Ensure the availability of qualified (trained & certified) Technicians at all times as per Technical Training Guidelines. Coach and train assigned technicians in order to improve the service quality and customer retention of the assigned service area, as per Technical Training Guidelines & service SOPs. Ensure availability of recommended preparation, materials, and servic...

Nauticalinfo Solutions is looking for QC Manager to join our dynamic team and embark on a rewarding career journey A QC Manager is responsible for managing the quality control process within a company or organization They oversee the quality assurance procedures for products, services, and processes to ensure they meet the required standards and specifications The QC Manager must be skilled in analyzing data, identifying trends, and implementing corrective actions to improve quality control Develop, implement, and maintain quality control policies and procedures Establish quality control metrics and benchmarks to monitor product and service quality Develop and oversee quality control inspect...

Maintain files, records and reports as it pertains to: budgets, contacts, planning activities, time lines, contracts, purchase orders and post meeting notes. Complete forecasts, plans, and productivity reports for management. Participate in the preparation of the annual departmental operating budget and ficial plans. Monitor budget and upsell products and services while minimising waste to increase revenue. Negotiate food and beverage prices, function space, and hotel services within approved departmental booking guidelines. Achieves the monthly and annual personal target contributing to the Sales revenue. People: Assign work, and establish performance and development goals for team members....

To continue maximising the adoption and acceleration of Web3, we are now focused on developing cutting-edge products, addressing accessibility and security challenges, and bridging the gap between people and Web3 technologies While we go ahead and keep dominating the Web3 world, we would like to HODL you on our team! Join our team of passionate innovators who are breaking barriers and building the future of Web3 Together, we will make the complex simple, the inaccessible accessible, and the impossible possible Boost your innovation to an ALL TIME HIGH with us!Inside CoinDCX s Customer Success TeamOur Customer Success team is dedicated to ensuring our users get the most out of their CoinDCX e...

Your specific area of responsibility Administration with a strong customer-service orientation MS Office, especially Excel Meeting deadlines and strong prioritization skills Meticulously attending to details Working with a case management system Perform duties as needed related to budget, expenses and purchasing processes Answer calls and emails, responding to queries and requests appropriately Manage archiving and filing in line with statutory requirements and company policy Complete and update reports and maintain systems and data Undertake additional projects and tasks as requested Coordinate all logistics for travel, events, meetings, training, etc. where required More about this role Su...

1.Transition Processes & Delivers highest level of service quality to our internal & external customers promptly Perform Process transition ensuring low effort experience for all stake holders Create Process flow charts , Standard processes operating instructions Define & agreed SLA , TAT of all newly transition processes Manage customer experience by providing faster resolution, effortless experience, and better customer connect Demonstrate influential communication skills in a multi-channel contact environment (phone, email, chat, service tickets). Assure change management practices are followed, including communication, training, documentation development. The Essentials - You Will Have: ...

Scope:The Senior Cloud Delivery & Program Manager is accountable for driving the successful delivery of complex cloud programs and services, ensuring alignment with business objectives, technical standards, and customer expectations This role combines delivery leadership, program governance, and people management responsibilities The Sr Manager oversees multiple cloud projects, leads cross-functional teams, manages stakeholders, and ensures high-quality service delivery across public, private, and hybrid cloud environments Our current technical environment: Microsoft Azure VMWare ESXiWhat you ll do:Program & Delivery Management Lead end-to-end delivery of large-scale cloud programs, ensuring...

4-7 years in central operations, service delivery, or process management (preferably consumer-tech/services). Experience leading a team of 2 3+ members . Strong problem-solving, process improvement, and stakeholder management skills. High ownership, structured thinking, and ability to thrive in fast-paced environments. Bonus: Exposure to customer-facing ops or quality control . Responsibilities Own and improve all workflows for puja & chadawa live ops ; drive process efficiency and error-free execution. Ensure quality control for rituals, props, and digital properties going live. Lead a team of 2 3 members , setting clear goals and building capabilities. Manage calendar communication and act...

We are looking for a customer-focused and experienced Senior Desk Officer (SDO) to support branch banking operations and deliver high-quality service to walk-in customers. The SDO will play a key role in servicing clients across segments, resolving queries, and supporting the Service Officer as needed. This role also involves non-transactional servicing, reconciliation, and cross-selling of ficial products. . Service walk-in customers across all segments, ensuring prompt and courteous assistance Generate leads for New-To-Bank (NTB) customers and actively cross-sell ficial products Act as a backup to the Service Officer (SO) during peak hours or absences Handle non-transactional servicing tas...

OE shall be owner of his / her service area in terms of all operations related actions and shall Execute daily service operations with a team of assigned Technicians within a given service areas Ensure quality of service delivery by effective supervision on technicians - on the job as per company SOPs Ensure technicians carry out treatment within a given Time on Site (ToS) in a competent manner. (OE to engage technician via route riding, training on the job). Plan & execute 02 TPAs (Technicians Performance Assessment) per assigned technician with 2 development programs per year. Coach & train assigned technicians in order to improve the service quality Convey special instructions, if any, to...

Ensure the availability of qualified (trained & certified) Technicians at all times as per Technical Training Guidelines. Coach and train assigned technicians in order to improve the service quality and customer retention of the assigned service area, as per Technical Training Guidelines & service SOPs. Ensure availability of recommended preparation, materials, and service tools in working condition to Technicians as per service SOPs. Conduct daily 10-minute stand up meetings, and explain safety and special instructions to assigned technicians to execute the job as per instructions received from Sales Team/Service Docket. Ensure SCP devices are effectively used by technicians, troubleshoot o...

As a Manager in the Corporate Employee Solutions vertical, you will be responsible for driving business growth by enhancing the deposit pool, cross-selling ficial products, and ensuring high standards of service delivery across mapped branches This role involves managing productivity, compliance, and profitability while building strong relationships with corporate clients and internal stakeholders You will play a key role in promoting third-party products (TPPs) such as mutual funds and insurance, generating fee income, and ensuring regulatory compliance The position demands leadership, strategic thinking, and a hands-on approach to branch administration and customer engagement Drive enhance...

We are looking for a service-oriented and sales-driven Relationship Manager to manage customer relationships and drive business in the Commercial Vehicle (CV) segment. The role involves handling customer service requests, selling liability and investment products, and enhancing customer value through cross-selling and referrals. The ideal candidate should have experience in ficial services or banking, with a strong focus on customer engagement and sales performance. Handle customer service tasks such as account opening, DMAT services, and grievance resolution. Educate customers on product features and assist with service requests like cheque book issuance. Achieve sales targets for bank and ...

We are looking for a customer-focused and experienced Senior Desk Officer (SDO) to support branch banking operations and deliver high-quality service to walk-in customers The SDO will play a key role in servicing clients across segments, resolving queries, and supporting the Service Officer as needed This role also involves non-transactional servicing, reconciliation, and cross-selling of ficial products Service walk-in customers across all segments, ensuring prompt and courteous assistance Generate leads for New-To-Bank (NTB) customers and actively cross-sell ficial productsAct as a backup to the Service Officer (SO) during peak hours or absencesHandle non-transactional servicing tasks such...

We are looking for a courteous and detail-oriented Service Delivery Officer (SDO) to manage personalized service requests and ensure smooth operational support for high net worth customers. The role involves coordinating with internal teams, maintaining compliance standards, and delivering timely business insights through MIS reporting. The ideal candidate will have strong communication skills, a customer-first mindset, and a solid understanding of banking processes. Handle personalized service requests from customers across segmentsGenerate and deliver timely business MIS reportsEnsure strict compliance with audit, regulatory, and internal banking policies Coordinate with CPC/RPC/Investment...

We are looking for a customer-focused and experienced Senior Desk Officer (SDO) to support branch banking operations and deliver high-quality service to walk-in customers The SDO will play a key role in servicing clients across segments, resolving queries, and supporting the Service Officer as needed This role also involves non-transactional servicing, reconciliation, and cross-selling of ficial products Service walk-in customers across all segments, ensuring prompt and courteous assistanceGenerate leads for New-To-Bank (NTB) customers and actively cross-sell ficial productsAct as a backup to the Service Officer (SO) during peak hours or absencesHandle non-transactional servicing tasks such ...

We are looking for a proactive and customer-focused Service Manager to oversee branch operations and ensure exceptional service delivery This role involves managing daily branch activities, ensuring compliance with regulatory standards, and driving service excellence The Service Manager will also be responsible for team supervision, complaint resolution, and maintaining high service scores Manage and improve service scores of the branchOversee day-to-day branch operations ensuring smooth functioningEnsure strict adherence to compliance, audit, and regulatory requirementsAuthorize and verify system inputs by SO/SDO/RO for customer transactions and service requestsManage branch lobby and custo...

Assistant Manager Transport Client: UBS Location: Hyderabad (Aquila Centaurus) Department: Transport Services / Facilities Management Reports To: Transport Manager Position Overview We are seeking a dedicated Assistant Manager Transport to support and manage comprehensive transport operations for approximately 2,000 employees across UBS Hyderabads Aquila and Centaurus locations. This role requires a versatile professional who can seamlessly operate between both sites, provide backup leadership to the Transport Manager, and ensure smooth, efficient, and safe transportation services for all UBS employees. Key Responsibilities Transport Operations Management Assist in managing daily transport o...

Front Office Executive Client: UBS Location: Hyderabad (Aquila Centaurus) Department: Facilities Management - Front Office Services Reports To: Facilities Manager / Site Lead Position Overview We are seeking a professional and personable Front Office Executive to manage reception desk operations and provide exceptional front-of-house services across UBS Hyderabads prestigious Aquila and Centaurus locations. This role requires a customer-focused individual who can seamlessly transition between locations, serving as the first point of contact for employees, clients, and visitors while maintaining the highest standards of professional service. Key Responsibilities Reception Desk Management Serv...

About Us At Holiday Inn Express , we re all about travel that s Simple. Smart. Spot On. Our guests value friendly service, clean and welcoming spaces, and the essentials done brilliantly. As part of the IHG Hotels Resorts family , we live True Hospitality every day for our guests, colleagues, and communities. What s the Job As a Restaurant Manager , you will oversee all aspects of Food Beverage service operations, ensuring excellent guest satisfaction, smooth team performance, and profitable operations. You ll create a welcoming, efficient, and safe restaurant environment, while driving brand standards and team development. Your Day-to-Day Lead daily restaurant operations, ensuring service q...

Ensure and continuously improve reliability and availability of IT-Systems as assigned. Create capacity forecasts, calculate technical requirements and process sizing requests for life-cycles or expansions. Participate in the design of global concepts, processes and service improvements, and participate in relevant projects. Monitor, analyze and resolve performance issues, install and configure IT systems, software, firmware, etc.. Document and report on service quality, availability, reliability, compliance and security. Provide 2nd and 3rd level support, support local administrators in resolving incidents and problems, in line with ITIL standards. Your Qualifications Graduate Degree in Com...