2384 Service Quality Jobs - Page 41

About The Role Job Role: Team Leader "¢ Lead a team of Virtual Relationship Managers (VRM) responsible of service, sales, and profitability from assigned portfolio. "¢ Collaborating with fulfilment teams to ensure best in class conversion ratios. "¢ Ensure availability of trained manpower to maintain production at 100% capacity. "¢ Meet cost to income ratios as determined by Score card. "¢ Adherence to Standards of Performance. "¢ Meeting Customer Satisfaction index as measured through NPS surveys. Job Requirements: "¢ Graduate with 7+ years of experience or Post Graduate with around 5 years of experience, of which a min 3 years leading a team of 15+ Full Time Employees. "¢ People management...

About The Role Job Title: SQ-Quality Analyst-Service Department/Group: Service Quality Location: Noida, Mumbai, Bangalore, Hyderabad Will Train Applicant(s): Yes About The Role Role and Responsibilities Manage and monitor operational activities related to successfully completing quality work (e.g., work plans/schedules, call monitoring, case files, productivity tracking and other quality reviews). Regularly conduct audits and participate in regular structured interventions. Ensure the team managed is calibrated on the requisite benchmark. Execute periodic projects having a direct linkage to improvement in productivity, increased throughput, and reduction in costs, improving quality and net p...

JOB TITLE Senior Manager Customer Servicing, Campaign Management GRADE AVP-I DEPARTMENT Information Technology SUB-DEPARTMENT Solutions delivery ( CRM ) REPORTS TO Head Solution Delivery CRM REPORTING INTO Business Analyst and System Analyst ROLE PURPOSE & OBJECTIVE The incumbent will report to the Head Solution Delivery (CRM) IT responsible for execution and management of Onboarding lifecycle journeys, enhancing & optimizing the user experience in Onboarding modules and improve Existing module. SIZE OF THE ROLE FINANCIAL SIZE NON-FINANCIAL SIZE Procurement-> For projects or vendor? as per need we have to procure the license infra etc Portfolio Managed? Operations,SQ,Phone banking, Rural and...

About The Role This is a pivotal leadership role focused on strategy, execution, systems, and service operations. You'll be responsible for building and running our customer experience engine across eCommerce, retail stores, marketplaces, and social channels. Your mandate: deliver seamless journeys, fast and empathetic resolutions, strong feedback loops, and a service culture that reflects the DailyObjects brand. We're looking for someone who's hands-on, systems-savvy, and deeply passionate about turning operations into experiences. Key Responsibilities Strategy Create and execute strategies to ensure the highest level of customer service quality across all channels and touchpoints. Establis...

ROLEPURPOSE & OBJECTIVE LoanOfficer- Secured LOANS Managingsecured loans of assigned URC/SFB branch Planningand organizing micro marketing activities for leads and business Lookingfor Early Warning Signals and informing the same to corporateteam for timely corrective action in asset business SIZEOF THE ROLE FINANCIALSIZE NON-FINANCIALSIZE CustomerBase 70 Customers Approximately Portfoliosize approx. 5 Crs Customerrelationship building Collections Leadgeneration Marketingactivities KEYDUTIES & RESPONSIBILITIES OF THE ROLE Business: ManagingAsset Products- managing Kisan Credit Card, Agri EnterpriseLoans, other secured loans Knowledgeon process and products- mortgage processes of the state in ...

Designation: Senior Branch Manager (UB-BB-SB-SBM), Senior Branch Manager (UB-BB-EB-SBH), Senior Branch Manager (UB-BB-WB-SBH) Position description: This role is responsible for driving theentire business targets for liabilities assigned to the branch; Manage exceptionalcustomer service, proactive sales environment and efficient branch operations,while adhering to regulations/compliance requirements; Focus on retainingexisting customers, increasing the customer base and cross-selling Ujjivansproducts and services; Oversee branch operations, cash management and servicequality; work closely with product and marketing teams to drive campaigns attheir branches. This role monitors daily performanc...

ROLE PURPOSE & OBJECTIVE This role is responsible for delivering seamless customer experience; make Ujjivan customers feel as privileged customers of Ujjivan and play an active role in improving customer retention rates. The incumbent will work on addressing all customer queries/grievance on time; constantly reduce customer grievances escalated to regional SQ. SIZE OF THE ROLE FINANCIAL SIZE NON-FINANCIAL SIZE Branch Audit Cheque stoppage/bounce Aadhaar enrolment Generate quality sales leads Handling of both internal and external queries Customer Service KEY DUTIES & RESPONSIBILITIES OF THE ROLE Business Attend Branch walk-in customers; understand their requirements and guide them to fulfill...

ROLE PURPOSE & OBJECTIVE This role is responsible for day to day operational and administrative activities in the branch which include coordination with IT, infrastructure, security, secured stationary (operations), unsecured stationary (Admin) and housekeeping. Accountable for quality customer service within stipulated time frame while adhering to regulatory and procedural compliance. Responsible for coordination of audits at the branch and availability of requisite resources in the branch without affecting regular branch business. SIZE OF THE ROLE FINANCIAL SIZE NON-FINANCIAL SIZE Daily cash transaction CRL Limit Branch Audit Cheque stoppage/bounce Aadhaar enrolment Generate quality sales ...

Position - Chief General Manager (Service) Location - Ranchi, Jharkhand Reporting to - JMD / CEO Age - Maximum 45 Years Educational Qualification - Graduation / Post Graduation Experience - 10 + years of experience in a team handling role, essentially to be in automobile service in 4 Wheeler. Salary - Upto 18 LPA CTC + Incentives based on target achievements Other Perks and Benefits: 1. Free Gym Membership. 2. Health Insurance & Accidental Insurance 3. Opportunity to win Foreign Trip. 4. A Company Car will be provided. 5. Opportunity to participate in employee engagement activities. Job purpose: This position would be responsible for the strategic planning, overall operations, and day to day...

Position description: This role isresponsible for driving the entire business targets for liabilities assigned tothe branch; Manage exceptional customer service, proactive sales environmentand efficient branch operations, while adhering to regulations/compliancerequirements; Focus on retainingexisting customers, increasing the customer base and cross-selling Ujjivansproducts and services; Oversee branchoperations, cash management and service quality; work closely with product andmarketing teams to drive campaigns at their branches. Theincumbent monitors daily performance of branch staff and manages a team of 5 to7 employees. This roleis applicable only to Gold & Silver Branches. Primary Resp...

Key Responsibilities: 1. Client Relationship Management Build and maintain strong, long-lasting client relationships. Serve as the primary point of contact for assigned clients, addressing their needs and inquiries promptly. Understand client requirements and offer suitable products or services. 2. Business Development Identify opportunities to grow business within existing client accounts. Assist in acquiring new clients by supporting the sales team with relationship-building activities. Participate in client meetings, presentations, and negotiations. 3. Service Excellence Ensure timely and accurate resolution of client issues and complaints. Coordinate with internal teams to deliver a seam...

Whats in it for you: The Facility Executive for Soft Services will manage and oversee all non-technical facility services, ensuring a high standard of cleanliness, security, and general facility upkeep. With 8 to 10 years of experience, the ideal candidate will bring a comprehensive understanding of soft services, operational management, and team leadership to ensure smooth and efficient facility operations. Responsibilities: Soft Services Management: Oversee the delivery and quality of soft services including housekeeping, janitorial services, pest control, landscaping, and waste management. Vendor Coordination: Manage relationships with soft service vendors and contractors, ensuring servic...

Project Role : Security Delivery Lead Project Role Description : Leads the implementation and delivery of Security Services projects, leveraging our global delivery capability (method, tools, training, assets). Must have skills : SailPoint IdentityIQ Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Security Delivery Lead, you will be responsible for overseeing the implementation and delivery of Security Services projects. A typical day involves coordinating with various teams, ensuring that projects are on track, and leveraging global delivery capabilities to enhance service quality. You will engage wit...

Support management and business decisions relevant to cost Provides a high level of customer service by completing work in an accurate and timely manner. Ensure Service Level Agreements are consistently met. Support Continuous Improvement gains. Review and assess alerts and cases generated. provide justification on decision and outcome of investigation. Meet or exceed Service Level Agreement Ensure process and procedures are followed throughout the investigation. Sharing knowledge of ANZ products/ policies/ procedures with team members. Proactively identify competencies for development and work with line manager to improve performance. Ensure compliance to Risk Accreditation Framework (RAF)....

10+ years of overall experience, including 4+ years in UK pensions operations (mandatory). Strong understanding of UK Pensions Legislation & Regulations, with the ability to interpret and apply them in dynamic operational environments. Proven experience leading hybrid and cross-location teams; track record as a change leader in transformation programmes, system migrations, or regulatory shifts. Budget management, capacity/resource planning, and data-driven operational decision-making expertise. Skilled at navigating senior stakeholder relationships and influencing outcomes. UK pensions certifications (preferred). Demonstrated ability to develop and mentor managers/team leads to build future-...

You will perform all procurement and contracting activities including pre-qualification of suppliers, tender management, negotiation and closure of contracts to obtain optimal total cost of ownership (cost, service, quality). You will work closely with all Amdocs units in order to fully understand their needs from Procurement. You will develop expert knowledge in the relevant procurement category center and work to implement the global category strategy and guidelines. You will develop and maintain expert knowledge of respective global supply markets, competitors and product innovations. You will identify cost reduction opportunities to achieve financial goals. You will perform due diligence...

Providing inputs to the product development team during proto- stage to improve Serviceability and Maintainability (DFS Ensuring System Readiness for Parts before seeding / Launch of new Products (Creating Service kits, Child parts nos Define preliminary inventory norms for Warehouse and Dealerships Develop and Update Literature for existing products (Operators Manual, Parts catalogue Service Manual, Wall Charts, DATA book Create e- CATALOGUE (Parts) for all New Models Design special Service Tools for New Products so as to improve Service quality at Dealerships Enabling the MEC Team to impart Training on New Products (Provide technical inputs, Training aids, faculty

Analyze metrics, risk factors, and compliance standards to identify areas for improvement. Develop and implement strategies to enhance service quality, mitigate risks, and ensure compliance with regulatory requirements. Identify emerging risks and trends, and proactively recommend solutions to mitigate potential impacts on service quality and compliance. Work on content development in case of gaps in the SOPs/KB pages. Utilize analytical tools, including Google Sheets, to collect, organize, and analyze data for informed decision-making. Work with TLs to improve the teams TPH, R2, insights & impact metrics. Willingness to work in shifts (rotating day/night shifts, rotating weekend offs). The ...

Strategic Coordinate with other functions on critical customer queries Ensure a consistent level of service quality Make waivers up to a defined allowable limit (e g waiver of a small outstanding amount at time of handover) to ensure a seamless customer experience Operational Coordinate with the sales team to ensure that all relevant information regarding the customer is available as per the checklist for a smooth handover to Customer Care Ensure the welcome call to the customer is made for onboarding of customer post sales Ensure complete and comprehensive documentation of all customer related records Ensure data entry and detailed filing of all customer documents received Ensure TAT for Cu...

Position Summary The Workplace Coordinator ensures an exceptional workplace experience by managing all soft services, events, and concierge offerings for Stripes offices in Bengaluru. This role oversees day-to-day service deliverycovering cleaning, pest control, pantry operations, and receptionwhile fostering user engagement, supporting events, and ensuring vendor excellence. The Workplace Coordinator acts as a frontline ambassador, providing a welcoming environment and ensuring operational efficiency across all workplace touchpoints. Key Responsibilities Soft Services & Facilities Manage all soft services including cleaning, pest control, waste management, pantry and breakroom upkeep, and g...

Eligibility Students pursuing 11th or Secondary / 10th pass level Minimum 16 years of age Valid Aadhar (National Identity) card Program Framework 12 months of Paid Apprenticeship with On the job training 9 hours (including 1hour break) per day and 5 days working Online Assessment on completion of 3 11 months Government recognized Starbucks co-branded certificate on successful completion of the program Scope of Training Providing legendary customer service to all customers Creating the Starbucks Experience for our customers by providing customers with prompt service, quality beverages and products, and maintaining a clean and comfortable store environment. Apprentice is responsible for modell...

Purpose and Scope of position This position contributes to our success by: Providing legendary customer service to all customers. This job creates the Starbucks Experience for our customers by providing customers with prompt service, quality beverages and products, and maintaining a clean and comfortable store environment. Barista is responsible for modelling and acting in accordance with TATA Starbucks guiding principles. Competencies Winning With Integrity Working Together Achieving Results Helping Others Succeed Living Our Misson And Values Making Every Customer Feel Special Summary of Key Responsibilities Responsibilities and essential job functions include but are not limited to the fol...

Purpose and Scope of position This position contributes to our success by: Providing legendary customer service to all customers. This job creates the Starbucks Experience for our customers by providing customers with prompt service, quality beverages and products, and maintaining a clean and comfortable store environment. Barista is responsible for modelling and acting in accordance with TATA Starbucks guiding principles. Competencies Winning With Integrity Working Together Achieving Results Helping Others Succeed Living Our Misson And Values Making Every Customer Feel Special Summary of Key Responsibilities Responsibilities and essential job functions include but are not limited to the fol...

3 ) Key Result Areas: Write the key results expected from the job and the supporting actions for each of these key result areas (For a majority of jobs typically there could be 4- 7 key result areas) Key Result Areas Supporting Actions Customer service quality Establish rapport with potential and actual customers. Ensure clean and safe environment for the customer. Ensures capture of customer feedback by the usage of feedback forms. Ensure that customers become repeat customers once they enter and gradually a base of loyal customers is developed. Timely Fulfillment of all commitments made to customers. People Management Schedule the shifts of the staff, and ensure the punctuality of the staf...

HIRING FOR TRAVEL ASSOCIATE- CHENNAI Job Summary: We are seeking a detail-oriented and customer-focused Associate with Amadeus experience to join our travel operations team. The ideal candidate will have hands-on expertise in using the Amadeus Global Distribution System (GDS) for reservations, ticketing, reissuance, cancellations, and itinerary management. This role requires excellent communication skills, accuracy in handling customer bookings, and the ability to work in a fast-paced environment. Key Responsibilities: Use Amadeus GDS to book flights, process cancellations, reissues, and modifications. Handle PNR creation, fare quoting, ticket issuance, and revalidation. Manage and resolve c...