1048 Service Quality Jobs - Page 41

The Customer Service Specialist (Service Operation 2) is a pivotal role responsible for delivering exceptional service to our customers while owning the end-to-end service process. This customer-facing position focuses on service request handling, quotation delivery, and ensuring overall customer satisfaction. As a liaison between customers and internal teams, the role involves effective communication, coordination, and problem-solving. Key Responsibilities1. Customer Interaction Serve as the primary point of contact for customers, addressing their inquiries and providing assistance with service-related matters. Build strong, long-lasting relationships with customers to enhance overall satisfaction. 2. Service Request Handling Receive and process service requests through various communication channels, ensuring prompt and accurate data collection. Collaborate with customers to understand their specific needs, preferences, and timelines. Maintain meticulous records of service requests and customer interactions. 3. Quotation Delivery Work closely with relevant departments to generate precise quotations tailored to customer requirements. Ensure timely delivery of quotations to customers and be available for clarifications or additional information. 4. End-to-End Ownership Take complete ownership of the service process, from the initial customer request to service delivery and follow-up. Coordinate with internal teams to ensure the seamless execution of services, addressing any customer concerns or issues promptly. 5. Customer Satisfaction Monitor and measure customer satisfaction levels, seeking feedback and continuously improving service quality. Address and resolve customer complaints or issues to ensure a positive customer experience. Qualifications and Skills: Bachelor's degree or equivalent (business-related field preferred). Proven 3-6 years of experience in a customer service or customer-facing role. Strong interpersonal and communication skills, with a customer-centric approach. Proficiency in customer service software and tools. Exceptional organizational and time management abilities. High attention to detail and accuracy in documentation. Ability to manage multiple tasks and work effectively under pressure. Problem-solving skills and the ability to address customer concerns. In-depth knowledge of the company's products and services. Positive attitude and a commitment to delivering top-notch customer service. This job description outlines the key responsibilities and qualifications for the Customer Service Specialist position (Service Operation 2). The successful candidate will be expected to take ownership of the end-to-end service process, maintain strong customer relationships, and collaborate with internal teams to ensure a high level of customer satisfaction.

Project Role : Security Delivery Lead Project Role Description : Leads the implementation and delivery of Security Services projects, leveraging our global delivery capability (method, tools, training, assets). Must have skills : SailPoint IdentityIQ Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Security Delivery Lead, you will be responsible for overseeing the implementation and delivery of Security Services projects. A typical day involves coordinating with various teams, ensuring that projects are on track, and utilizing global delivery capabilities to enhance service quality. You will engage with stakeholders to understand their needs and provide effective solutions, while also mentoring team members to foster a collaborative environment. Your role will require you to adapt to changing project requirements and maintain a focus on delivering exceptional security services to clients. Roles & Responsibilities: Expected to be an SME. Collaborate and manage the team to perform. Responsible for team decisions. Engage with multiple teams and contribute on key decisions. Provide solutions to problems for their immediate team and across multiple teams. Facilitate training sessions to enhance team skills and knowledge. Monitor project progress and implement necessary adjustments to meet deadlines. Maintain and Run:Perform regular maintenance activities, including patching, upgrades, and configuration changes into our PAM security solutions Solution Deployment:Build and implement security solutions both on-premises and in the cloud using SaaS, IaaS, and other technologies. Personal Development:Stay up to date with the latest cybersecurity trends, vulnerabilities, and attack vectors, and proactively propose enhancement to existing security controls Customer Support:Deliver exceptional support to internal and external users, ensuring high satisfaction levels. Monitor and Analyze Security Systems:Continuously monitor security systems and applications to detect and respond to security incidents. Incident Response:Lead the investigation and response to security issues, including root cause analysis and implementing corrective actions. Security Assessments:Conduct regular security assessments, vulnerability scans to identify and mitigate risks. Security Awareness:Promote security awareness across the organization through training and communication initiatives. Collaboration:Work closely with other departments to ensure security measures are integrated into all aspects of the business. Reporting:Prepare and present regular reports on security status, incidents, and improvements to leadership management. Automation:Automate and streamline processes related to the PAM landscape. Professional & Technical Skills: Must To Have Skills: Proficiency in SailPoint IdentityIQ. Strong understanding of identity governance and administration. Experience with access management and compliance reporting. Familiarity with security frameworks and best practices. Ability to analyze and resolve complex security issues. An experience of a scripting language ( e.g. PowerShell, Python) and in the management of Windows or environments would be a plus point Additional Information: The candidate should have minimum 5 years of experience in SailPoint IdentityIQ. This position is based at our Hyderabad office. A 15 years full time education is required. Qualification 15 years full time education

Project Role : Security Delivery Lead Project Role Description : Leads the implementation and delivery of Security Services projects, leveraging our global delivery capability (method, tools, training, assets). Must have skills : SailPoint IdentityIQ Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Security Delivery Lead, you will be responsible for overseeing the implementation and delivery of Security Services projects. A typical day involves coordinating with various teams, ensuring that projects are on track, and leveraging global delivery capabilities to enhance service quality. You will engage with stakeholders to understand their needs and provide effective solutions, while also mentoring team members to foster a collaborative environment. Your role will require you to adapt to changing project requirements and maintain a focus on delivering exceptional security services to clients. Roles & Responsibilities: Expected to be an SME. Collaborate and manage the team to perform. Responsible for team decisions. Engage with multiple teams and contribute on key decisions. Provide solutions to problems for their immediate team and across multiple teams. Facilitate training sessions to enhance team skills and knowledge. Monitor project progress and implement necessary adjustments to meet deadlines. Lead the design, development, and implementation of SailPoint IdentityIQ solutions, ensuring alignment with business requirements and industry best practices. Spearhead the integration of applications into SailPoint IdentityIQ, developing custom connectors, integrations, reports, and rules. Conduct thorough code reviews, unit testing, and integration testing to guarantee high-quality deliverables. Provide expert troubleshooting and resolution of issues related to SailPoint IdentityIQ implementation and operation. Proactively troubleshoot and support existing applications integrated within SailPoint IdentityIQ. Collaborate effectively with operations teams, developers, and application owners on requirements gathering, design, and ongoing support. Champion continuous improvement initiatives to enhance efficiency, reduce risk, and promote automation within the IAM domain. Build custom plugins for IdentityIQ and implement complex customizations in areas like segregation of duties and infrastructure asset integration. Professional & Technical Skills: Must To Have Skills: Proficiency in SailPoint IdentityIQ. Strong understanding of identity governance and administration. Experience with access management and compliance reporting. Familiarity with security frameworks and best practices. Ability to analyze and resolve complex security issues. Knowledge of SailPoint Identity Security Cloud (ISC) or other cloud-based IGA solutions is highly desirable. Proven expertise with BeanShell, PowerShell, Java, XML, SQL, LDAP, REST APIs, and SCIM. Extensive experience with Service Standard Build (SSB) processes for SailPoint customizations. Solid understanding of IAM best practices, implementation methodologies, and industry standards. Hands-on experience working with Active Directory, LDAP, HR systems, and other data sources. Additional Information: Minimum 10 years of experience in the IAM security domain, with at least 5 years specifically focused on SailPoint IdentityIQ development. This position is based at our Hyderabad office. A 15 years full time education is required. Qualification 15 years full time education

Accountabilities Major Activities Overall Airport Process 1.Overall In-charge of the Day-to-day functioning of the AOCC in a manner which is compliant with the `regulatory requirements and in accordance with various BIAL regulations, objectives, and philosophy. 2. Synchronize performance of all Airport process and sub-process so as to ensure that the Quality, Efficiency and Punctuality objectives of BIA are achieved in real time operations. 3. Manages the process of passenger, baggage’s, aircraft, and information at real time to achieve the airport objective of efficiency, safety, and punctuality without losing service quality. 4. Implements the Management approved Standard Operating Procedures pertaining to AOCC. 5. Carries out day to day functioning of the AOCC in a manner which is compliant with the regulatory requirements and is in accordance with various BIAL regulations, objectives, and philosophy. 6. Implements the resource allocation concept of the airport as defined in the seasonal plan. 7. Conducts Airport Operations in accordance to the various regulations by DGCA and BCAS. 8. Continuously monitors the AOCC stakeholder’s performance as per the process defined. 9.Manage airport processes/resources in a pro-active manner and ensure prevention of operational `bottlenecks 10. Conduct operations of Airport Operation Control Centre, in a manner to achieve the Airport’s `objective of Efficiency, Safety and Punctuality without losing Service quality with assistance from team. 11. Coordinate and synchronize all processes and sub-processes at the airport, in real time. 12. Action all relevant procedure during cancelled flight planned & unplanned. 13. Responsible for achieving optimum levels of coordination with all Airport partners to ensure that the entire airport processes function well. 14.Ensure the basic data for all the aircrafts are entered in the system as per the defined procedure and Ensure very high quality Data input into Airport operational database, so as to ensure accurate and timely `information to passengers and accurate billing in the prescribed format. 15.Regular audit of basic data in AOS system and process to be implemented as per process defined in PCM (Process Change Management) 16.Coordinate and synchronize all processes and sub-processes at the airport, in real time. 17. Shall be responsible for accuracy and informative data into daily management report. 18. Manager along with team shall be responsible to achieve optimum levels of coordination with all Airport `partners to ensure that all the airport processes function well. 19. Ensure accurate mapping is done for Integrated Management System process for AOCC. Ensure the information is sourced and disseminated to various stake holders for effective use of all fixed resources and on time performance. 16. Always try to sell the AOCC concept to all new partners and brief about AOCC to visitors if any. 17. Ensure all operations related reports are send to appropriate stakeholders and adhere to timelines.

We are seeking passionate, dynamic, and goal-oriented individuals experienced in Business Development, eager to share their knowledge and ideas. Ideal candidates should have a proven track record of driving business growth and contributing to key performance metrics. We are looking for self-motivated professionals with a proactive mindset who are committed to making a meaningful impact while continually growing and learning. As part of the Business Development team, this role involves working closely with colleagues to help expand the company\u2019s presence by acquiring new clients within the Corporate Real Estate sector. You will play a key role in enhancing profitability by supporting client acquisition, fostering strong client relationships, and promoting the full range of the company\u2019s services. Success in this role requires a solid understanding of real estate, strong client engagement skills, and a dedication to delivering high-quality service and support. Role & Responsibilities: Initiate discussions with prospective clients to introduce our company\u2019s offerings, setting up meetings with key decision-makers. Engage with the fastest-growing companies to secure new business opportunities. Proactively connect with decision-makers to understand and assess office space requirements. Build and nurture lasting relationships with clients while cross-selling company services to increase client mandates. Lead client interactions through calls, meetings, follow-ups, and ensure timely submission of proposals. Collaborate with internal teams to ensure client requirements are fully understood and serviced. Develop strategic plans to drive revenue growth and improve market positioning. Research and identify new business opportunities, ensuring accurate and updated client data in CRM. Stay up to date on relevant industry knowledge and property trends to serve clients better. Other Attributes: Strong written and spoken communication skills. Knowledge of multiple languages is a plus. Proficient in MS Word, Excel, and PowerPoint. Excellent time management and organizational skills, with a strong commitment to client development. A self-starter who is resourceful, confident, well-organized, and detail oriented. Capable of managing and guiding a team while maintaining strong client relationships. Strong research skills with the ability to connect and engage with prospective clients. Highly dependable and efficient, with a focus on delivering quality results.

Some careers shine brighter than others. If you re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. H SBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. We are currently seeking an experienced professional to join our team in the role of Consultant Specialist In this role, you will: Service Lifecycle Management: Oversee the design, implementation, operation, and improvement of IT services. Stakeholder Collaboration: Engage with business and technical stakeholders to ensure service alignment with organizational needs. Service Strategy: Develop and implement service strategies, places, and processes to improve service delivery and customer satisfaction Performance Monitoring: Monitor service performance using key matrices and KPIs and implement corrective actions as needed to maintain service quality. Capacity Management: Effectively manage service capacity to ensure seamless operations and avoid disruptions due to capacity constraints. Ensure sufficient capacity is available to meet current and future demands. Continuous Improvement: Drive continuous improvement initiatives to enhance service efficiency, reliability and customer satisfaction. Incident and Problem Management: Manage and coordinate incident and problem resolution processes, ensuring timely and effective resolution of service issues. Change Management: oversee change management activities related to IT services, ensuring the minimal disruption to business operations. Service Reporting: produce regular service performance reports and communicate findings to stakeholders. Budget Management: Managed service budgets ensuring cost effective delivery of services. Compliance and Risk Management: Ensure IT services comply with relevant regulations, policies and standards and manage associated risks. Requirements To be successful in this role, you should meet the following requirements: 8+ Years of total IT experience with 5+ years of relevant IT Service Management experience Diploma/B.E/B.Tech/M.Tech/M.Sc in Computer Science/IT preferred (or any engineering field considered) or equivalent ITIL, PMP, or other relevant certifications are highly desirable. Strong understanding of IT service management frameworks and best practices Excellent communication and interpersonal skills Ability to collaborate effectively with cross functional teams and stakeholders Strong analytical and problem solving skills Experience in managing service performance matrices and KPIs Knowledge of incident problem and change management processes Budget management and financial acumen Knowledge of distributed compute systems especially virtualization platform is preferred Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Job Summary This role is responsible for the leadership of Production Engineering technology . Ensure the highest service quality and stability by responding to technical incidents quickly and effectively, and drive change by analysing and identifying continuous service improvement opportunities. Leading CCIB top-level initiatives, such as FMEA (failure mode impact analysis) / blameless RCA, monitoring enhancements. Real-time understanding or knowledge about critical payment service journey with strong functional & technical knowledge Responsible for knowledge management, ensuring solution steps, automation opportunities, preventive measures, etc. Fully documented, tracked until closed, and kept for future reference. Key Responsibilities Tap into latest industry trends, innovative products & solutions to deliver effective and faster product capabilities. Support CASH Management Operations leveraging technology to streamline processes, enhance productivity, reduce risk and improve controls Work hand in hand with Payments Business, Country technology, operations team and ensure the system stability up to the client expectation. Support operational improvements, process efficiencies and zero touch agenda. Interface with business & technology leaders of other SCB systems for collaborative delivery. Train L1 & L2 resources in the application/products supported by organising training sessions. Participate in cross-training and knowledge transfer activities within support teams. Skills and Experience Min 5-8 Years of experience Good in Java, Microservices and Oracle & PostgreSQL. Good knowledge in Payments Services/Application OR Good in DotNet with DB2. Good knowledge in Payments Services/Application Qualifications Bachelors Degree in Engineering or equivalent About Standard Chartered Were an international bank, nimble enough to act, big enough for impact. For more than 170 years, weve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If youre looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we cant wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, youll see how we value difference and advocate inclusion. Together we: Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term What we offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential. Recruitment Assessments Some of our roles use assessments to help us understand how suitable you are for the role youve applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process. Visit our careers website www. sc. com/careers www. sc. com/careers 25601

Job Summary Job holder is responsible for all the activities of Mumbai Operations Unit OPS CPBB - OB Job holder is accountable to maintain constant vigil over checks and controls in specific areas including Process system, regulatory guidelines, Internal policies etc and bring out exceptions / gaps in a timely manner in order to remediate and address root causes. Key Responsibilities Strategy Understand and implement goals and vision in unit /area to fit in to overall ITO/country plans. Identify and shares best practices with Regional Head with a view to implementing standardized, simplified and automated processes - capturing data once, addressing cause not effect, minimizing nonvalue-added and duplicated activities, reducing TAT, maximizing paperless processing & deskilling of activities Business Strong individual engagement with team members Effective delegation capabilities which ensures development of subordinates Effectively manage PIPs of underperformers. Effectively manage team to control attrition to minimum level Processes Identifies opportunities for process improvements and remove process bottle necks . Assess process health (through key metrics) & identify broken processes that requires redesign. Uses customer/stakeholders feedback to continuously re engineer processes. Successfully implements best practices into own team and migrate them to other teams/ units Work with multiple teams ( Technology and Operations) to arrive at the end state process People & Talent Lead a team of Operations Officers (including recruiting, motivating and coaching employees to deliver goals) Strong individual engagement with team members Effective delegation capabilities which ensures development of subordinates Effectively manage improvement of underperformers. Effectively manage team to control attrition to minimum level Risk Management Ensure prompt and early escalation of both existing and potential risk issues Facilitates meaningful root cause analysis ( not just categorizing errors) and implements Awareness and Respect of local regulations, group and business policies, business standard Manage and have effective control on the Sundry, Suspense and GL accounts with respect to outstanding entries Ensure no surprise culture: no failed Audit and to achieve at least satisfactory rating in all groups / external / internal audit / service quality audits. Governance Comply with rules and regulations and country policies with respect to liability operations and ensure adequate controls measures are in place for regular monitoring of the same. Review GDOI/GPS/DOI related to Liabilities process and align country processes with the same and raise dispensations wherever required. Regulatory & Business Conduct Display exemplary conduct and live by the Group s Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Lead the Pune / Indore Operations team to achieve the outcomes set out in the Bank s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment. ] Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. Key stakeholders Participate in customer/stakeholder s meeting, help structure deals and review/attain/benchmark service standards Engage with stakeholders to understand and fulfil the needs of internal and external clients. Skills and Experience Manage Conduct Manage Risk Manage People Qualifications Graduate from any stream 2-3 working years experience as a team leader in operations section preferred with specialisation in the unit being deployed About Standard Chartered Were an international bank, nimble enough to act, big enough for impact. For more than 170 years, weve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If youre looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we cant wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, youll see how we value difference and advocate inclusion. Together we: Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term What we offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential. www. sc. com/careers 28260

JLL empowers you to shape a brighter way . Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you ve got deep experience in commercial real estate, skilled trades or technology, or you re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Job Title: Soft Services Manager - IT Sector About the Role: We are seeking an experienced Soft Services Manager to oversee and optimize the delivery of soft services within our IT-focused organization. The ideal candidate will ensure a high-quality work environment that supports the productivity and well-being of our tech-savvy workforce. Key Responsibilities: Manage and coordinate soft services including cleaning, reception, mail services, catering, and security for IT office environments. Develop and implement strategies to enhance workplace experience, focusing on the unique needs of IT professionals. Oversee vendor relationships, negotiate contracts, and ensure service level agreements are met. Implement and manage smart building technologies to optimize space utilization and energy efficiency. Coordinate with IT teams to ensure seamless integration of soft services with technological infrastructure. Manage budgets and control costs while maintaining service quality. Ensure compliance with health and safety regulations in a tech-centric workplace. Lead and develop a team of soft services staff, promoting a culture of continuous improvement. Required Qualifications: Bachelors degree in Facility Management, Business Administration, or related field Minimum 5 years of experience in soft services management, preferably in IT or tech-oriented environments Strong understanding of modern workplace needs in the IT sector Excellent knowledge of health and safety regulations and best practices Proficiency in facilities management software and smart building technologies Strong leadership and team management skills Excellent communication and interpersonal skills Proven ability to manage budgets and control costs Preferred Qualifications: IFMA or equivalent professional certification Experience with agile work environments and hot-desking setups Knowledge of sustainable practices in facilities management Familiarity with IT infrastructure and its impact on soft services delivery What We Offer: Opportunity to shape the workplace experience in a dynamic IT environment Competitive salary and benefits package Professional development and growth opportunities Collaborative and innovative work culture Location: On-site -Chennai, TN Scheduled Weekly Hours: 48 If this job description resonates with you, we encourage you to apply even if you don t meet all of the requirements. We re interested in getting to know you and what you bring to the table! JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement . For additional details please see our career site pages for each country. For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here . Jones Lang LaSalle ( JLL ) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may contact us at Accommodation Requests . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

To underwrite mortgage business and manage the portfolio in assigned branch/location Core Responsibilities: Review and assess a broad range of complex loan applications within defined guidelines and accordingly take decision or recommend for approval to higher authorities. Under write proposals as per the laid down policies & procedure to honour the agreed SLAs and manage city/area business volumes. Conduct personal discussion with customers to establish credit worthiness and ensure completion of credit/KYC documents and verification- telephonic, field & collateral visits. Assess income to obligation ratios, loan to value ratios, in depth knowledge of rational behind calculation of ratios and its impact on loan performance over long tenures. Maintain Portfolio MIS, Delinquency MIS and other operations related MIS of the cluster and regularly reporting the same. Build and facilitate the best outcomes for clients by building and leveraging effective relationships with third parties Take ownership of client queries and use industry knowledge and experience to overcome challenges and solve problems Exceed service quality standards and strive for continuous process improvement Undertake critical review of the credit proposals with a view to bring out the industry, business, financial, management and facility structure risk contained in the credit proposal. Ensure collateral and other credit risk mitigation to facilitate the approving authority to take decision on the credit proposal. Enable quick turnaround time of credit lending proposals for the mortgage business comprising of loan against property, and home loan business in close liaison with the sales team. Undertake ongoing review of the credit exposures to ensure that the exposure continues to be bankable. Facilitate critical review and documentation of the proposals and effectively monitor the client & collateral creditworthiness from the pre sanction to post disbursement phase & undertaking steps for risk mitigation, whenever required, while ensuring adherence to legal & documentation norms & policies Manage the credit underwriting function of his/her branch and facilitate quick turnaround of credit lending proposals for the branch in close liaison with the local credit analysts and sales team. Follow up and ensure recovery of quick mortality cases between - MOV. Qualification : Graduate, Masters/Post Graduate Certifications : CA/MBA (Preferable)

Relocation Assistance Offered Within Country Job Number #166909 - Mumbai, Maharashtra, India Who We Are Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specialising in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the world, making us a household name! Join Colgate-Palmolive, a caring, innovative growth company reimagining a healthier future for people, their pets, and our planet. Guided by our core values Caring, Inclusive, and Courageous we foster a culture that inspires our people to achieve common goals. Together, lets build a brighter, healthier future for all. Job Summary: The position is responsible for managing the procurement for specific materials/ groups of materials / contract manufacturers or services, and for developing collaborative partnerships with internal colleagues and external suppliers. The role holder must deliver the agreed business results while maintaining positive employee and supplier relations. The primary accountabilities of the role include subsidiary Procurement financial performance, Customer Service, Quality and managing supplier relationships. Core Responsibilities: Accountable for Procurement Key Performance Indicators (KPIs) and working with Supply Chain, Customer Service and Logistics, and Marketing functions to maximize results Execute effective negotiations for specific materials or purchases. Develop Cost Models/ Insights in to CM/ Supplier costs to help function achieve cost savings Implement and monitor the sourcing budget for the specific materials of responsibility Work cross functionally for optimizing raw and packing material inventories against Customer Service and working capital targets at the Colgate toothbrush plant Ensure the highest level of customer service is provided to internal customers (Factory/ CM) Manage contract manufacturing requirements and, as necessary, cross border sourcing requirements of contracted materials Interface with supplier s sales, technical and other functional groups as well as Colgate Supply Chain, Technology, Marketing and Finance functions to enforce Procurement policies, resolve issues, align service and financial strategies. Provide input for Top to Top meetings and, when necessary, present Procurement performance and strategies Assist in continuous improvement programs with suppliers -ESM/SRSA Together with New Product launch teams, ensure new products are executed effectively Contribute to local Funding the Growth programs Execute subsidiary efforts in using e-tools to help drive Funding the Growth, simplification and standardization programs for the subsidiary Accountable for adhering to Colgate-Palmolive, and governmental guidelines related to EOHS, Quality, and Regulatory for materials of responsibility. Develop awareness and influence compliance with local government laws and regulations pertaining to materials Continue to improve oneself by way of training, information sharing and implementing best practices Participate in external industry forums Develop documented understanding of market structure and drivers for their materials, with risk management overview, and identify opportunities and threats for the future Key Regular Responsibilities: Manage supplies to Contract Manufacturers & Sricity from CP Approved vendors with respect to timely delivery & quality Check & be updated on commodity trends especially of PP/PET/PVC/Paper Board. Be in touch with RIL on production shutdowns to manage supplies & prices Maintain appropriate level of documentation and records P3 reconciliation with CM on Quarterly basis via BOM updation, Verification of invoices & material rates and Conversion Costs Update Commodity trends & Identify buying opportunities Do FCP & Exhibit K & Auctions /RFQ/E Tools Check & Track Imported shipments costs on monthly basis Manage Risk Mitigation by developing backup & own Contract Manufacturing Agreements Negotiations for Key Allotted materials as per Budget Required (Education, Knowledge required, Language skills, etc): Minimum 2 years experience in Manufacturing/ Customer Service & Logistics, SAP experience an advantage PG Degree in Operations/Supply Chain Management or equivalent Well versed in Systems & Analytical skills English language proficiency #CPIL Our Commitment to Diversity, Equity & Inclusion Achieving our purpose starts with our people ensuring our workforce represents the people and communities we serve and creating an environment where our people feel they belong; where we can be our authentic selves, feel treated with respect and have the support of leadership to impact the business in a meaningful way. Equal Opportunity Employer Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law. Please complete this request form should you require accommodation.

We, at ThoughtSpot, are looking for Member of Technical Staff for Build and Infrastructure team. You will be responsible for the underlying build systems such as bazel, gradle and NX, and any other new build tool that may come up along with packages needed to build and test the codebase. You ll have the opportunity to improve the Developer productivity and ensuring the security posture of the codebase is not compromised. You ll collaborate with a cross-functional team of engineers to understand their development needs to build their code efficiently. What youll do: Design, develop and operationalise high performance, scalable, secure, and resilient Build system that will build each component in ThoughtSpot Define best practices for writing build files and dependency management across multi repos Maintain a regular cadence of package upgrades and dependency management Design the next generation CI framework for Microservices for ThoughtSpot Troubleshoot and resolve Build issues in CI to ensure that code is always merged to master and releases are rolled out on time and incorporate the learning to continuously improve service quality and engineering standards Collaborate with stakeholders across product and engineering teams to drive high quality build services and utilities in a fast-paced environment Partner with peers to implement the most appropriate technologies, and frameworks leading to efficient solutions What you bring: Strong understanding of build systems and compilers Should have experience in managing a distributed build system with at least one build tool (bazel, gradle, maven, nx) Strong OS internals, networking systems, strong debugging skills in distributed systems Strong programming skills - any one of the languages - Java, C++ / Go Solid foundation on programming principles Knowledge on AWS, in a hybrid Cloud environment Working knowledge of Clusters management system including Kubernetes Working knowledge of delivering infrastructure as code - configuration/deployment using Terraform/ Ansible What makes ThoughtSpot a great place to work ThoughtSpot is the experience layer of the modern data stack, leading the industry with our AI-powered analytics and natural language search. We hire people with unique identities, backgrounds, and perspectives this balance-for-the-better philosophy is key to our success. When paired with our culture of Selfless Excellence and our drive for continuous improvement (2% done), ThoughtSpot cultivates a respectful culture that pushes norms to create world-class products. If you re excited by the opportunity to work with some of the brightest minds in the business and make your mark on a truly innovative company, we invite you to read more about our mission, and apply to the role that s right for you. ThoughtSpot for All Building a diverse and inclusive team isnt just the right thing to do for our people, its the right thing to do for our business. We know we can t solve complex data problems with a single perspective. It takes many voices, experiences, and areas of expertise to deliver the innovative solutions our customers need. At ThoughtSpot, we continually celebrate the diverse communities that individuals cultivate to empower every Spotter to bring their whole authentic self to work. We re committed to being real and continuously learning when it comes to equality, equity, and creating space for underrepresented groups to thrive. Research shows that in order to apply for a job, women feel they need to meet 100% of the criteria while men usually apply after meeting 60%. Regardless of how you identify, if you believe you can do the job and are a good match, we encourage you to apply.

Associate - Supply Partnerships (Gurugram) Gurugram full time Key Responsibilities: ? Build and maintain strong relationships with wedding vendors (venues, decorators, photographers, etc.) Source and onboard new suppliers aligned with the company??s service standards and brand values Negotiate commercial terms and ensure mutually beneficial agreements with partners Maintain an updated database of supplier contracts, contacts, and deliverables Coordinate with internal teams (sales, planning, operations) to ensure vendor readiness for events Evaluate vendor performance through client feedback and internal quality checks Monitor market trends to identify new vendor categories and partnership opportunities Support the implementation of vendor-related tech platforms or CRM tools Resolve vendor-related issues and disputes in a timely and professional manner Assist in developing SOPs and policies for vendor onboarding and engagement Work on improving cost efficiencies without compromising service quality Help in organizing vendor meets, workshops, or networking events ? Qualifications & Skills: Bachelor??s degree in Business, Hospitality, or related field 2??5 years of experience in vendor management, supply chain, or partnerships (wedding/events industry preferred) Strong interpersonal and negotiation skills Excellent organizational and multitasking abilities Proficient in MS Office and vendor CRM tools Passion for the wedding or events industry Ability to work under pressure and manage multiple priorities Apply now

What you ll do: Oversee day-to-day operations of the customer support department, ensuring timely resolution of customer requests. Handle escalations and manage key accounts, acting as the primary point of contact for critical issues. Lead hiring, training, and upskilling efforts to maintain a high-performing support team. Conduct performance reviews, identify top talent, and create succession plans. Implement and refine support processes to improve customer satisfaction. Keep the team informed of product updates, procedural changes, and emerging trends. Collaborate closely with Subject Matter Experts (SMEs) to upskill the team in both technical and soft skills. Analyze support metrics, prepare detailed reports, and recommend improvements. Assess ongoing training needs to ensure the team has the necessary skills and deep product knowledge. Deliver performance evaluations and manage disciplinary processes as needed. Monitor service quality to ensure the team consistently meets or exceeds customer expectations. Conduct regular audits to verify process compliance and identify areas for improvement. Coordinate with Product Development, QA, Cloud Operations, and other departments to enhance customer experience. Ensure all client issues are fully resolved, with no outstanding concerns since the last interaction. What you ll need to succeed: Bachelor s degree in computer science or equivalent. Minimum 5+ years of experience managing teams supporting international customers (preferably US) in application support. Strong understanding of support operations, including KPIs, CSAT surveys, and NPS. Proven ability to hire, train, and mentor teams for complex ERP product support. Ability to quickly grasp and master complex ERP product functionality. Experience collaborating with SMEs to upskill teams in technical and soft skills. Exceptional communication, interpersonal, and conflict resolution skills. Ability to multitask, prioritize, and remain impartial under pressure. Advanced proficiency in Reporting and Analysis through Excel. Experience with ServiceNow or a similar ticketing tool. Knowledge of SQL will be an added advantage. We offer a clear career path within the Customer Support function with opportunity for further career advancement into our Consulting and Product Development Teams. At Epicor, you can reach your full potential because growth for you means growth for us. Location : Bangalore Shift Timings : 5:30pm-2:30am IST / 6:30pm-3:30am IST #LI-VV1 #HYBRID About Epicor At Epicor, we re truly a team. Join 5,000 talented professionals in creating a world of better business through data, AI, and cognitive ERP. We help businesses stay future-ready by connecting people, processes, and technology. From software engineers who command the latest AI technology to business development reps who help us seize new opportunities, the work we do matters. Together, Epicor employees are creating a more resilient global supply chain. We re Proactive, Proud, Partners . Whatever your career journey, we ll help you find the right path. Through our training courses, mentorship, and continuous support, you ll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we re the essential partners for the world s most essential businesses the hardworking companies who make, move, and sell the things the world needs. Competitive Pay & Benefits Health and Wellness: Comprehensive health and wellness benefits designed to support your overall well-being. Internal Mobility: Opportunities for mentorship, continuing education, and focused career goal setting, with 25% of positions filled internally. Career Development: Free LinkedIn Learning licenses for everyone, along with our Mentoring Program to boost your personal development. Education Support: Geographically specific programs to balance the cost of education with the benefits of continued learning and personal development. Inclusive Workplace: Collaborate with a diverse team in an inclusive, global workplace that fosters innovation and celebrates partnership. Work-Life Balance: Policies built on mutual trust and support, encouraging time off to rest, recharge, and reconnect. Global Mobility: Comprehensive support for international relocations and permanent residency processes. Equal Opportunities and Accommodations Statement Epicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real you that s who we re interested in. If you have interest in this or any role- but your experience doesn t match every qualification of the job description, that s okay- consider applying regardless. We are an equal-opportunity employer. Recruiter: Vidya Vardhni

Title: Business Operations Associate Location: Bangalore Role overview: We are seeking a dynamic and proactive Associate to join our Business Operations team in Bengaluru (Bangalore). The successful candidate will be responsible for managing financial operations, ensuring the smooth processing of transactions, enhancing service quality, and engaging with customers through various communication channels. How you will create impact: Enhance Service Quality : Analyze transaction data to identify areas for improvement and implement strategies to enhance service quality. Monitor Financial Transactions : Ensure seamless processing and delivery of transactions, addressing any issues promptly to maintain operational efficiency. Manage Day-to-Day Operations : Oversee daily operations to ensure efficiency, maintain high-quality standards, and ensure compliance with relevant regulations. Customer Engagement : Interact with customers via calls, emails, and messaging systems to address inquiries, resolve issues, and provide necessary assistance. Cross-Functional Collaboration : Work closely with teams across Customer Support, Product Development, Analytics, Compliance, and Sales to optimize operations and improve customer satisfaction. Maintain Accurate Records : Keep detailed and accurate records of transactions, customer interactions, and operational activities to support transparency and accountability. Independent Contribution : Take charge of Key Account Operations with minimal supervision, demonstrating initiative and self-reliance. Ownership and Accountability : Proactively manage assigned tasks and projects, taking full responsibility for delivering results and achieving objectives. Essential qualifications: Excellent communication skills, both verbal and written, with the ability to interact confidently and professionally with customers and internal stakeholders. Bachelor s degree in business administration, Finance, or related field. 1 to 3 years of professional experience in financial operations, transaction monitoring, or a similar role, preferably in the fintech or payment industry. Ability to work independently and collaboratively in a fast-paced environment, prioritizing tasks effectively and meeting deadlines consistently. Interview rounds & assessments: Table for Two: A brief chat with one of our Recruiters to assess your foundational competencies and provide an overview of TerraPay. Beyond the Bio: A discussion with an SME or the RM to evaluate your role-specific knowledge, problem-solving abilities, and gain a deeper understanding of the company and team dynamics. Manager Meetup: A comprehensive discussion about the role and responsibilities, expectations, and mapping out potential career growth. Why TerraPay: TerraPay is a global money movement player on a mission to build a borderless financial world. We believe payments should be instant, reliable, transparent, seamless, and fully compliant. Registered and regulated across 31 global markets, we are a leading payments partner for banks, mobile wallets, money transfer operators, merchants, and financial institutions. We are proud to be a twice-certified Great Place to Work and were featured in the 2023 CB Insights Fintech 100 and the 2024 Financial Times 1000 lists. Read more about TerraPay here. Our culture & core values: At TerraPay, we don t just talk about our values we live by them. Humility, ownership & responsibility, entrepreneurship, global citizenship, and trusting empowerment are the principles that guide everything we do. If you re looking for a career that offers abundant opportunities for innovation and a culture of excellence, TerraPay is the place to be. With comprehensive healthcare benefits, cab facilities for our India-based employees, and a generous leave policy, we ve got you covered. Join us in one of our 10 offices worldwide and collaborate with a diverse team representing 40+ nationalities . Explore more vacancies here . Click here to see what our employees feel about TerraPay. Stay connected with TerraPay on LinkedIn .

What we expect Collaborate with all regional leads to implement best practices and ensuring efficient and effectiveness across their region with global initiatives. Provide guidance, coaching and support to regional IT Community in all IT global/regional implementations projects to ensure high performance. Backup assistant for any region that could need support (follow-the-sun) Overseeing the delivery of IT services to meet the needs of global users and stakeholders. Collaborate with Infosys SIAM team. Ensuring that SLAs and KPIs are defined, monitored, and met consistently across their region. Managing relationships with internal and external service providers to ensure seamless service delivery. Developing and implementing a Global IT service strategy aligned with the organizations business objectives. Collaborating with regional stakeholders to understand their requirements and priorities and incorporating feedback into the service strategy. Continuously monitoring and evaluating the performance of IT services to identify areas for improvement. Leading service improvement initiatives to enhance service quality, reliability, and user satisfaction. Implementing best practices such as ITIL to drive service excellence. Overseeing change and release management processes to minimize disruption to IT services during changes or updates. Ensuring that changes are assessed, prioritized, and implemented in a controlled manner to mitigate risks and maintain service stability. Coordinating communication and collaboration between different teams and stakeholders involved in change and release activities. Managing incident and problem management processes to minimize the impact of IT incidents on business operations. Manage the day-to-day operations of the service desk and the end-to-end incident management process and major incident management process. Facilitating timely resolution of incidents and problems by coordinating efforts across teams and leveraging appropriate resources. Conducting RCAs to identify underlying issues and implementing corrective actions to prevent recurrence. Monitoring vendor performance and addressing any issues or concerns proactively. Developing and implementing risk mitigation strategies and controls to safeguard IT assets and data. Collaborating with internal audit and compliance teams to address audit findings and remediate any non-compliance issues. Providing leadership, direction, and support to global IT service teams, including managers, analysts, and technical specialists. Fostering a culture of collaboration, innovation, and continuous improvement within the IT service organization. Develop and maintain an IT Service Management strategy and framework that aligns with business goals. Ensure that the Service Desk team, internal or vendor ones, provides high-quality customer service, improves user experience, and maintains a positive relationship with stakeholders. Who we are looking for Bachelors Degree in Information Technology, Computer Science Minimum of 5 to 10 years of experience in ITIL best practices (ITIL 3/4 foundation certification will be a plus). Experience working with IT Service Management tools (ServiceNow experience will be a plus Deep knowledge of ITSM and practical experience in (major) incident management and problem management. Ability to lead and direct the (major) incident response effectively and efficiently. Familiarity with ITIL or other industry-standard frameworks for (major) incident management. Excellent communication and interpersonal skills, with the ability to communicate effectively with stakeholders at all levels of the organization.

WHO WE ARE: EOS IT Solutions is a global technology and logistics company, providing IT support services to major industry leaders. We focus on customer satisfaction, superior service quality, and support for our partners and employees. We deliver our services with simplicity and transparency worldwide. POSITION SUMMARY: We are seeking a talented and experienced Crestron Programmer with expertise in DSP (Digital Signal Processing) programming to join our team. The ideal candidate will be responsible for designing, developing, and implementing audiovisual control systems using Crestron technology, while also possessing the ability to work with DSP processors for advanced audio processing. If you are a highly motivated individual with a passion for cutting-edge AV technology, problem-solving, and innovation, we encourage you to apply. WHAT YOULL DO: Design, program, and implement Crestron-based control systems for audio-visual applications in commercial and residential environments. Collaborate with project teams, including AV engineers and designers, to understand project requirements and provide technical expertise. Develop customized user interfaces for control panels, touch screens, and mobile devices using Crestrons proprietary programming software. Integrate AV components, including video conferencing systems, displays, audio systems, and other peripherals, into unified control systems. Configure and program DSP processors for audio optimization, echo cancellation, noise reduction, and other audio processing tasks. Conduct thorough testing and debugging of programmed systems to ensure functionality, performance, and reliability. Provide documentation and training to clients and internal teams on system operation, troubleshooting, and maintenance. Stay updated on industry trends, emerging technologies, and best practices in AV control systems and DSP programming. WHAT YOULL NEED TO SUCCEED: Bachelors degree in Electrical Engineering, Computer Science, Information Technology, or a related field (or equivalent work experience). Proven experience in programming Crestron control systems, including Crestron Certified Programmer (CCP) certification. Strong background in Digital Signal Processing (DSP) programming, including familiarity with DSP processors from manufacturers such as Biamp, Extron, QSC. Proficiency in programming languages such as Crestron Simpl# and Simpl# Pro. Knowledge of AV protocols and standards, including but not limited to: TCP/IP, RS-232, RS-485, and HDMI. Experience with AV equipment and components, including video codecs, displays, audio processors, microphones, and speakers. Ability to read and interpret AV system designs, schematics, and technical documentation. Excellent problem-solving skills and attention to detail. Effective communication skills to collaborate with cross-functional teams and clients. Strong organizational and time management abilities to handle multiple projects simultaneously. Willingness to adapt to new technologies and a continuous learning mindset. Crestron Digital Media certification and experience with AV-over-IP systems is a plus. EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor.

To effectively interface with patients/ attendants/ physicians/ other service users and deliver quality nursing To actively participate in programs care with compassion and high level of responsiveness To demonstrate skill in patient assessment, rounds, capturing and carrying out doctor s orders, documentation, & equipment handling. To follow medical procedure, charting and reporting, record management and on time with accuracy. To ensure accurate and timely medication for quality improvement in nursing practices. To follow infection control policies and biomedical waste management guidelines. Comply with the service quality Process, environmental & occupational issues, & policies of the respective area. Comply with patient safety policy. To collaborate with other disciplines to ensure effective and efficient patient care delivery. To ensure timely indenting and proper stock management. To be well groomed, punctual & adhere to company policies and practices. Ability to handle larger volume of work in bigger setup. Reasonably high level of comfort among physicians.

To effectively interface with patients/ attendants/ physicians/ other service users and deliver quality nursing To actively participate in programs care with compassion and high level of responsiveness To demonstrate skill in patient assessment, rounds, capturing and carrying out doctor s orders, documentation, & equipment handling. To follow medical procedure, charting and reporting, record management and on time with accuracy. To ensure accurate and timely medication for quality improvement in nursing practices. To follow infection control policies and biomedical waste management guidelines. Comply with the service quality Process, environmental & occupational issues, & policies of the respective area. Comply with patient safety policy. To collaborate with other disciplines to ensure effective and efficient patient care delivery. To ensure timely indenting and proper stock management. To be well groomed, punctual & adhere to company policies and practices. Ability to handle larger volume of work in bigger setup. Reasonably high level of comfort among physicians.

To effectively interface with patients/ attendants/ physicians/ other service users and deliver quality nursing To actively participate in programs care with compassion and high level of responsiveness To demonstrate skill in patient assessment, rounds, capturing and carrying out doctor s orders, documentation, & equipment handling. To follow medical procedure, charting and reporting, record management and on time with accuracy. To ensure accurate and timely medication for quality improvement in nursing practices. To follow infection control policies and biomedical waste management guidelines. Comply with the service quality Process, environmental & occupational issues, & policies of the respective area. Comply with patient safety policy. To collaborate with other disciplines to ensure effective and efficient patient care delivery. To ensure timely indenting and proper stock management. To be well groomed, punctual & adhere to company policies and practices. Ability to handle larger volume of work in bigger setup. Reasonably high level of comfort among physicians.

To effectively interface with patients/ attendants/ physicians/ other service users and deliver quality nursing To actively participate in programs care with compassion and high level of responsiveness To demonstrate skill in patient assessment, rounds, capturing and carrying out doctor s orders, documentation, & equipment handling. To follow medical procedure, charting and reporting, record management and on time with accuracy. To ensure accurate and timely medication for quality improvement in nursing practices. To follow infection control policies and biomedical waste management guidelines. Comply with the service quality Process, environmental & occupational issues, & policies of the respective area. Comply with patient safety policy. To collaborate with other disciplines to ensure effective and efficient patient care delivery. To ensure timely indenting and proper stock management. To be well groomed, punctual & adhere to company policies and practices. Ability to handle larger volume of work in bigger setup. Reasonably high level of comfort among physicians.

To effectively interface with patients/ attendants/ physicians/ other service users and deliver quality nursing To actively participate in programs care with compassion and high level of responsiveness To demonstrate skill in patient assessment, rounds, capturing and carrying out doctor s orders, documentation, & equipment handling. To follow medical procedure, charting and reporting, record management and on time with accuracy. To ensure accurate and timely medication for quality improvement in nursing practices. To follow infection control policies and biomedical waste management guidelines. Comply with the service quality Process, environmental & occupational issues, & policies of the respective area. Comply with patient safety policy. To collaborate with other disciplines to ensure effective and efficient patient care delivery. To ensure timely indenting and proper stock management. To be well groomed, punctual & adhere to company policies and practices. Ability to handle larger volume of work in bigger setup. Reasonably high level of comfort among physicians.

To effectively interface with patients/ attendants/ physicians/ other service users and deliver quality nursing To actively participate in programs care with compassion and high level of responsiveness To demonstrate skill in patient assessment, rounds, capturing and carrying out doctor s orders, documentation, & equipment handling. To follow medical procedure, charting and reporting, record management and on time with accuracy. To ensure accurate and timely medication for quality improvement in nursing practices. To follow infection control policies and biomedical waste management guidelines. Comply with the service quality Process, environmental & occupational issues, & policies of the respective area. Comply with patient safety policy. To collaborate with other disciplines to ensure effective and efficient patient care delivery. To ensure timely indenting and proper stock management. To be well groomed, punctual & adhere to company policies and practices. Ability to handle larger volume of work in bigger setup. Reasonably high level of comfort among physicians.

To effectively interface with patients/ attendants/ physicians/ other service users and deliver quality nursing To actively participate in programs care with compassion and high level of responsiveness To demonstrate skill in patient assessment, rounds, capturing and carrying out doctor s orders, documentation, & equipment handling. To follow medical procedure, charting and reporting, record management and on time with accuracy. To ensure accurate and timely medication for quality improvement in nursing practices. To follow infection control policies and biomedical waste management guidelines. Comply with the service quality Process, environmental & occupational issues, & policies of the respective area. Comply with patient safety policy. To collaborate with other disciplines to ensure effective and efficient patient care delivery. To ensure timely indenting and proper stock management. To be well groomed, punctual & adhere to company policies and practices. Ability to handle larger volume of work in bigger setup. Reasonably high level of comfort among physicians.

ROLE SUMMARY The ""Business Process Analyst"" is part of the Global Optimization & Business Intelligence We work closely with our valued stakeholders (customers, distributor partners and country teams) to drive process optimization and enhancement, and own & manage stakeholder/customer experience on every interaction in a fast paced, structured GSC environment, and reduce transactional efforts via effective and efficient processes which help to expedite issue resolution. KEY RESPONSIBILITIES & DELIVERABLES Transition Processes & Delivers highest level of service quality to our internal & external customers in a timely mannerPerform Process transition ensuring low effort experience for all stake holdersCreate Process flow charts , Standard processes operating instructionsDefine & agreed SLA , TAT of all newly transition processes Own and manage customer experience by providing faster resolution, effortless experience, and better customer connectDemonstrate influential communication skills in a multi-channel contact environment (phone, email, chat, service tickets) Resolve various issues regarding pre-sales, post-sales or order-tracking support by demonstrating active listening, ownership/initiative, and organization skills Assures change management practices are followed, including communication, training, documentation development, etc. Reduces customer efforts and enhances productivity via process improvementsIdentifies areas for continuous improvement in existing processes to reduce customer effort, and aligns improvement projects to close shortfalls.Drive the continuous process improvement, and control initiatives.Drives the development and enhancement of measurement and analytical methodologies. Analyzes data to identify root cause problems from repetitive calls/issues, and make suggestions for next-issue avoidance.Identifies & Promotes opportunities for Automation Improves process maturity of Channel Partners (applicable for APCC Group)Establish close partnership with our distributors and learn their operations by visiting / performing your role at their offices.Support In country teams to actively promote utilization of appropriate tools, such as Ecomm & WebUI, that enable effective service delivery by distributor resourcesSupport In country to Coach & guide channel partners to adopt continuous improvement in their processes that would ultimately improve the quality of service to customers by providing relevant inputs to enhance/optimize the processesEnhances competency level in a planned mannerKeep abreast with the continuing changes within the company, and excel in specific business systems and IT applications Undertake specific knowledge enhancement activities that will make you skilled at multitasking, prioritizing and communicating with impact & influence, to ensure high levels of customer satisfactionDrives the development and enhancement of measurement and analytical methodologies. Assures change management practices are followed, including communication, training, documentation development, etcPublish timely dashboards JOB REQUIREMENTSMandatory Full-time Bachelor s Degree mandatory.Minimum 3-4 years of experience as Business Process Analyst.Expertise with SAP - CRM,ERP,ECCStrong knowledge of MS Office suite & other productivity applicationsStrong active listening, written and verbal communication skills.Willingness for business travel.Knowledge of Rockwell Automation Business Model Desirable Bachelor s Degree in Engineering and/or Post-Graduation Degree/Diploma in Management is desirable.Six Sigma Green Belt CertificationKnowledge of Power BI ROLE-BASED BEHAVIORS REQUIRED Positive Language Communicates with professionalism and respect. Supportive of team decisions and is trusted by others.Ownership - Takes responsibility for individual performance and aware of team performance goalsAdvocacy & Alternate Positioning - Works on assignments that are moderatelyDifficult, requiring judgment in resolving issue or in making recommendations. Ability to identify potential issues and bring them to supervisor s attention. Issue diagnosis, Resolution & Next issue avoidance - Promptly notifies manager about any problems that affect his/her ability to accomplish planned goals.Build Organizational Talent - Takes responsibility for individual performance and aware of team performance goals.Process Knowledge & Education - Receptive to coaching and feedback. Is approachable and acts as a resource for other team members.Channel Navigation - Corresponds clearly in multi-channel environment (phone, email, chat ,service tickets. Proactively contributes to others efforts and collaborates with teams across functions in the country.Active Listening - Asks appropriate probing questions to ensure understanding of situation, recognizes and offers alternative options to customer. Maintains professional demeanor, shows empathy for customers