3022 Service Quality Jobs - Page 43

Tata Tele Business Services is looking for Lead - ISP Operations to join our dynamic team and embark on a rewarding career journey. Oversee Internet Service Provider operations, ensuring network uptime, service quality, and customer satisfaction. Lead teams handling installation, maintenance, and troubleshooting of connectivity issues. Coordinate with vendors and technical staff for infrastructure improvements and capacity planning. Analyze operational performance metrics and implement corrective measures to optimize service delivery. Disclaimer : This job description has been sourced from a public domain and may have been modified by Naukri. com to improve clarity for our users. We encourag...

Job Track Description: Performs tasks based on established procedures. Uses data organizing and coordination skills to perform business support or technical work. Requires vocational training, certifications, licensures, or equivalent experience. General Profile Has advanced and specialized expertise within a range of analytical or operational processes. Completes assignments and facilitates the work of others. May coordinate assignments beyond work area. Proposes improvements to processes and methods. Acts as a lead, coordinating the work of others, but is not a supervisor. Works autonomously within established procedures. Functional Knowledge Has developed skills in a range of processes, p...

Position Summary: The Executive Assistant is responsible for overseeing the front office operations, ensuring exceptional service delivery to clients and visitors. This role involves managing the front office team, handling complex inquiries, and ensuring smooth day-to-day operations while maintaining high standards of professionalism and efficiency. Key Responsibilities: 1. Team Management: o Supervise and lead the front office team, including receptionists and administrative staff. o Conduct regular training and performance evaluations for team members. o Schedule and delegate tasks to ensure optimal coverage and efficiency. o Work with the team to maintain and develop databases and mailin...

1. Oversee and optimize the GTM platform tools stack, including Salesforce (Sales & Marketing Cloud), Seismic, Eloqua, Gainsight, and related systems 2. Collaborate cross-functionally with Sales, Marketing, Customer Success, and other business units to understand requirements and deliver solutions 3. Conduct regular platform audits, identify gaps, and implement process improvements to enhance operational efficiency 4. Provide hands-on leadership, coaching, and mentorship to a team of GTM system administrators and analysts 5. Define and enforce best practices for system governance, data compliance, and security 6. Drive automation and standardization initiatives to improve business processes ...

Being the Service Engineer of the product company, you will be responsible for - Roles and Responsibilities Strong Communication/Response At a Real Time to the customers Strong Coordination within Team-Central Hub-Vasai -Service Engineers and Service Coordinators Responsible for Spare part Management and Inventory control Responsible for Assets and Tools inventory Management. Responsible for TAT (TAT Ratio to be maintain 95%) and Engineers Productivity Responsible for customers end Service Review /Survey and Feedback for improve Service quality. Responsible for Qualitative Service Support with Zero recurrence to enhance the customer satisfaction Provide /Share Weekly/Monthly Service Report w...

A reputed pharmaceutical liquid formulation unit requires an experienced Quality Assurance Chemist, audit-ready and well-versed in GC operations. The candidate should be capable of handling QA documentation and compliance effectively.

ROLE PURPOSE & OBJECTIVE Phone Banking Outbound Officer will be responsible making sales calls of various business campaigns, generate leads and follow up with concerned business SPOCs for conversion of the leads generated. Outbound Officer will also be responsible for making service calls related to various campaigns and capture information as per requirement. SIZE OF THE ROLE FINANCIAL SIZE NON-FINANCIAL SIZE Value generation of 4 to 20 Lacks per month basis employee tenure 100 to 150 calls handled per day basis employee tenure 200 to 300 quality leads generated per month basis employee tenure Coordinate with Branches/Business SPOCs for leads generated/conversions KEY DUTIES & RESPONSIBILI...

Position description: This role is responsible for driving theentire business targets for liabilities assigned to the branch; Manage exceptionalcustomer service, proactive sales environment and efficient branch operations,while adhering to regulations/compliance requirements; Focus on retainingexisting customers, increasing the customer base and cross-selling Ujjivansproducts and services; Oversee branch operations, cash management and servicequality; work closely with product and marketing teams to drive campaigns attheir branches. This role monitors daily performance of branchstaff and manages a team of 10 to 15 employees. This role manages leadership reporting ofBOO/BOSM & BSM. In certain...

Job Overview Lead with Accountability: Spearhead your team to achieve specific departmental goals, focusing on delivering a superior Customer Experience. Cultivate Customer Relationships: Empower your team to enhance and expand customer engagement. Talent Acquisition and Development: Recruit and nurture top talent, building a team that embodies our vision and drives organizational transformation. Champion of Change: Lead by example in adopting transformation initiatives and fostering a culture of positive change. Operational Excellence: Instill a mindset of continuous improvement, enhancing team efficiency and service quality. Career Development: Offer opportunities for team growth and devel...

Position description: This role isresponsible for driving the entire business targets for liabilities assigned tothe branch; Manage exceptional customer service, proactive sales environmentand efficient branch operations, while adhering to regulations/ compliance requirements; Focus on retainingexisting customers, increasing the customer base and cross-selling Ujjivansproducts and services; Oversee branchoperations, cash management and service quality; work closely with product andmarketing teams to drive campaigns at their branches. The incumbent monitors daily performance of branch staff and manages a team of 5 to7 employees. This roleis applicable only to Gold & Silver Branches. Primary R...

GRADE - DM-II DEPARTMENT - Phone Banking SUB-DEPARTMENT - Phone Banking REPORTS TO - Team Leader Virtual Relationship Management ROLE PURPOSE & OBJECTIVE The Virtual Relationship managements engages with the Bank customers and prospects, virtually, to provide a seamless experience to customers. Developing and Expanding existing HNI customer relationships by ensuring quality portfolio. Continuous engagement with the portfolio customers mapped as per the contact policy with accurate and complete capture of interaction details. Call Handling as per desired standards. Fulfilling customer service requirements and deepening relationships. Creating the opportunity to provide financial solutions to ...

As a CEC Relationship Manager VRM, you will be responsible for managing outbound customer interactions for Wealth and Privy clients through the virtual relationship channel. This role focuses on delivering superior service, driving product sales, and enhancing customer engagement through structured communication and personalized banking solutions. You will be trained across multiple banking products including cards, liabilities, and assets, enabling you to function as a universal phone banking officer. The role demands strong communication skills, a customer-first mindset, and the ability to meet service and sales benchmarks consistently. Handle outbound calls for Wealth and Privy customers,...

3) Key Result Areas: Customer service quality Establish rapport with potential and actual customers. Ensure clean and safe environment for the customer. Ensures capture of customer feedback by the usage of feedback forms. Ensure that customers become repeat customers once they enter. People Management Schedule the shifts of the staff, and ensure the punctuality of the staff Motivate the staff during the morning briefing about the sales targets Regular training on fabrics, styles and fashion to the store staff Planning, monitoring and Appraisal of the staff on the monthly basis Take the initiative at the store level to improve the employee engagement Visual Merchandising Implementation of the...

Roles Responsibilities Meet or exceed monthly / quarterly / annual sales targets for construction chemicals products (e g waterproofing, tile adhesives, sealants, concrete admixtures, protective coatings, etc.). Identify, pursue, and close new project opportunities in the building, infrastructure, residential, commercial project sectors. Develop and maintain relationships with key stakeholders: contractors, builders, architects, consultants, project owners. Understand specifications for construction chemical products; work with technical / RD teams to ensure product solutions align with project requirements. Prepare sales forecasts reports; monitor market trends, competitor activities; give ...

Central Processing Unit handles onboarding, collaterals and logistics It on-boards retail liability customers of CASA, TIO, Sole Prop, PPF, NPS, APY through scrutiny and data entry Retail loan customers are on-boarded through loan account authorization and payments process, rural lending customers are onboarding through Agri account opening, funding, modifications and renewals Merchant acquiring is done through scrutiny and QC of vendor documents It also handles scrutiny of Re-KYC, minor to major conversions, creation of NCIF and Assets customers Collaterals Logistics unit of the Bank is responsible for managing all printing and delivery of customer deliverables across Bank Key deliverables ...

Overview To provide investment operations support to Fund Operations boutique fund managers covering a range of portfolio administration functions namely valuations, corporate actions, cash forecasting, performance reporting, trade settlement management, cash movements, broker and custodian liaison, and relationship management. The role covers a range functions working on managed funds, private equity funds and listed investment companies. Investment types covers both domestic and international types including Equities, Futures, Options, FX, Currency forwards, Swaps, Fixed Income, and Managed Funds. Key Accountabilities and main responsibilities Strategic Focus Provide support in the onboard...

Job Role: Team Leader Lead a team of Virtual Relationship Managers (VRM) responsible of service, sales, and profitability from assigned portfolio. Collaborating with fulfilment teams to ensure best in class conversion ratios. Ensure availability of trained manpower to maintain production at 100% capacity. Meet cost to income ratios as determined by Score card. Adherence to Standards of Performance. Meeting Customer Satisfaction index as measured through NPS surveys. Job Requirements: Graduate with 7+ years of experience or Post Graduate with around 5 years of experience, of which a min 3 years leading a team of 15+ Full Time Employees. People management skill essential. Experience in working...

We are looking for a customer-focused and experienced Senior Desk Officer (SDO) to support branch banking operations and deliver high-quality service to walk-in customers The SDO will play a key role in servicing clients across segments, resolving queries, and supporting the Service Officer as needed This role also involves non-transactional servicing, reconciliation, and cross-selling of ficial products Service walk-in customers across all segments, ensuring prompt and courteous assistanceGenerate leads for New-To-Bank (NTB) customers and actively cross-sell ficial productsAct as a backup to the Service Officer (SO) during peak hours or absences Handle non-transactional servicing tasks such...

You will also be responsible for designing, building, and operationalizing the metrics, analytics, and governance frameworks that provide visibility, drive accountability, and support continuous performance improvement across Walmart s last-mile delivery network. This role involves developing advanced analytics models, leveraging statistical and ML techniques to identify performance drivers (e.g., driver search time, batching lag, routing inefficiencies), and partnering with AI teams to deploy agents that automate insights, proactively detect gaps, and enable better decision-making. It requires close collaboration with senior stakeholders across Operations, Strategy, Finance, Tech, and Data ...

We are looking for a skilled Assistant Manager to join our team in the hospitality industry, specifically in food and beverage operations. The ideal candidate will have a strong background in managing high-quality service delivery and leading teams to achieve exceptional results. Roles and Responsibility Oversee daily food and beverage operations to ensure consistency and quality of service. Develop and implement strategies to enhance customer satisfaction and increase sales revenue. Lead and motivate a team of hospitality professionals to achieve operational excellence. Collaborate with other departments to ensure seamless service delivery and resolve customer complaints. Analyze sales data...

Teleperformance Global services is looking for Assistant Manager Quality - Domestic to join our dynamic team and embark on a rewarding career journey A QC Manager is responsible for managing the quality control process within a company or organization They oversee the quality assurance procedures for products, services, and processes to ensure they meet the required standards and specifications The QC Manager must be skilled in analyzing data, identifying trends, and implementing corrective actions to improve quality control Develop, implement, and maintain quality control policies and procedures Establish quality control metrics and benchmarks to monitor product and service quality Develop ...

Define and manage the global product strategy, roadmap, and lifecycle for carbon and plastic credit services Develop service guidelines, tools, and technical content to ensure consistent, scalable, and credible delivery Identify and pursue innovation and market expansion opportunities, including digital solutions Support regional teams with technical expertise, training, and pre-sales client engagement Coordinate with certification and verification bodies to ensure operational alignment and service quality Drive commercial enablement by developing pricing strategies and go-to-market plans in collaboration with sales Represent the organization in regulatory and industry platforms to strengthe...

Develop and execute HR strategies to support hospital objectives and employee engagement. Oversee the full recruitment cycle for doctors, nurses, technicians, and administrative staff. Implement and monitor performance management systems, ensuring continuous staff development. Manage compensation, benefits, and payroll coordination in compliance with legal standards. Lead employee training and development programs to enhance service quality and medical professionalism. Advise management on organizational structure, workforce planning, and succession management. Maintain compliance with labor laws, hospital accreditation standards, and internal policies. Foster a positive workplace culture th...

Integrated Processes and Technologies (IPT) delivers cross-functional solutions by aligning people, processes, and technologies to support informed business decision-making. The role involves providing project-related support and assistance to assigned initiatives and teams, under appropriate guidance. Responsibilities include contributing to activities that align with organizational goals and objectives, and delivering Level 1 support services for both regional and global business applications. The position may involve interaction with internal and external stakeholders and requires adherence to established SOPs, policies, and practices, ensuring quality standards and timeline commitments a...

Job Role: Team Leader Lead a team of Virtual Relationship Managers (VRM) responsible of service, sales, and profitability from assigned portfolio. Collaborating with fulfilment teams to ensure best in class conversion ratios. Ensure availability of trained manpower to maintain production at 100% capacity. Meet cost to income ratios as determined by Score card. Adherence to Standards of Performance. Meeting Customer Satisfaction index as measured through NPS surveys. Job Requirements: Graduate with 7+ years of experience or Post Graduate with around 5 years of experience, of which a min 3 years leading a team of 15+ Full Time Employees. People management skill essential. Experience in working...