3022 Service Quality Jobs - Page 45

Organization Context Position Title: Senior Associate- Inflight Standards Procedures Function: Customer Experience Location: Gurugram Reports To: Chief Manager- Service Design Development Standards Role Level: CXO-4 Job Purpose This job entails developing, implementing, and maintaining end-to-end hospitality standards and procedures for in-flight service with a view to being the top airline globally. Collaborating with both internal and external stakeholders by establishing excellent standards and procedures to elevate the service levels for our guests. Key Accountabilities Standard Procedures Inflight : Establish company standards with respect to guest service by ensuring service delivery i...

About The Role Skill required: Next Generation Customer Operations - Customer Service Technology Designation: Delivery Lead Manager Qualifications: Any Graduation Years of Experience: 13 to 18 years What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.Service Delivery Plan, deliver and execute project(s) and program(s) Ensure execution of delivery work across one or more clients or portfolios, leading service delivery strategy across all locations whe...

About The Role Skill required: Talent & HR - Talent Management Designation: Delivery Lead Manager Qualifications: Any Graduation Years of Experience: 13 to 18 years What would you do? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsTalent & HR processSupport workforce behavior in alignment with the organization`s business strategy by designing, developing, implementing, and executing key HR processes:strategic planning; supply demand; hiring and sourcing; on-boarding and integration; training and development; objective-setting and performance management; and compensation and rewards. What are we looking for? Participate in the estab...

Description An Associate, Quality Services owns manual execution of documented set of task instructions for a list of components or features of a product, as per the defined productivity and quality targets, agreed SLA and adhere to processes, Gain understanding of the application test procedures and how to use applicable software and tools, Execute test instructions and report test results accurately and promptly, Report any deviations observed Understand any changes in test instructions related to their assigned work Follow defined processes to perform assigned work A day in the life Quality Services (QS) organization provides testing support for Devices, Retail and AWS products The primar...

Job Description Series Tours, based in Cochin, is a leading Kerala Tour Operator specializing in promoting Kerala Tour Packages & Destinations. Cochin Taxi Car Rentals offers the best car rental services in Kerala with a fleet of trained drivers, well-maintained vehicles, and exceptional customer service. They provide Cars, Buses, and Mini-buses for all customer needs. Role Overview As a full-time on-site Car Driver located in Aluva, your primary responsibility will be to provide transportation services to customers. You will ensure safe and timely travel, maintain the vehicle's cleanliness and readiness, and deliver excellent customer service throughout the journey. Key Responsibilities - P...

Job title Cargo Customer Service Manager Ahmedabad, India Ref # 223026 Location India Ahmedabad Job family Cargo & Airport Operations Closing date: 21-Aug-2025 We are recruiting for Cargo Customer Service Manager for Ahmedabad, India, The selected candidate will be responsible for all service delivery aspects of the Cargo Customer Service Manage service quality, service levels and revenue generation through teams by adhering to redefined set standards Manage, coordinate, and implement policies and procedures through close monitoring of operations and sales results in order to establish the unit as a quality service provider, to enhance services and to generate income, Accountabilities: Respo...

Responsibilities: * Lead technical service team and ASP network * after-sales service support for customers and dealers * Provide tech guidance and training to service engineers and ASPs. * Maintain strong relationships with dealers, distributors Provident fund Health insurance Food allowance

In the Role you get: - Support the team: Work to resolve software development or testing or other technology area assigned to create, maintain, support, and implement projects - Set the path to success: Work with product owners and business stakeholders to understand product requirements; translate requirements and vision into an executable timeline - Impact the bottom line: Drive efficiency across teams; support process improvements that develop, sustain, and support activities - Take the lead: Ensure successful transfer of complex domain knowledge to subject matter experts and team members Lead in your area of technology whether Application development / testing/ maintenance / support as p...

Key Responsibilities: 4 - 6 yrs. Italian language proficiency is required. Act as the first point of contact for end-users via phone, email, chat, or ticketing system. Log, track, and manage incidents, service requests, and escalations in the ITSM tool. Provide remote troubleshooting for desktops, laptops, applications, network, and other IT-related issues. Ensure timely resolution of issues within agreed SLA timelines. Escalate unresolved or complex issues to higher support levels as per defined processes. Provide status updates and follow-up with users until ticket closure. Maintain detailed documentation of issues, resolutions, and knowledge base articles. Contribute to process improvemen...

French language proficiency is required Act as the first point of contact for end-users via phone, email, chat, or ticketing system Log, track, and manage incidents, service requests, and escalations in the ITSM tool Provide remote troubleshooting for desktops, laptops, applications, network, and other IT-related issues Ensure timely resolution of issues within agreed SLA timelines Escalate unresolved or complex issues to higher support levels as per defined processes Provide status updates and follow-up with users until ticket closure Maintain detailed documentation of issues, resolutions, and knowledge base articles Contribute to process improvement initiatives to enhance service quality a...

We are seeking a dynamic and customer-focused individual to join our team as a Customer Support Executive. The ideal candidate should have 1 year experience or have up to 2 years of experience in customer service or a related field. As a Customer Support Executive, you will play a crucial role in providing excellent customer service to our clients in the construction industry. This role will involve both office-based and on-site support, requiring occasional visits to customer construction sites Responsibilities Respond to customer inquiries and provide timely and accurate resolutions via phone, email, or other communication channels. Assist customers with product-related queries, technical ...

Job Summary: We are looking for a dedicated Inbound Call Centre Executive to manage incoming calls, resolve customer queries, and provide exceptional support on behalf of the company. The ideal candidate should possess excellent communication skills, problem-solving abilities, and a customer-centric approach. Key Responsibilities: Handle inbound customer calls and address their queries efficiently. Provide accurate information regarding products/services, policies, and procedures. Troubleshoot and resolve customer concerns professionally. Document customer interactions and maintain records in the CRM system. Escalate unresolved issues to the appropriate department. Follow call scripts and co...

Minimum 5 years experience Should have experience in pre contract work Floating tenders to Technically and Commercially competent parties, preparation of comparative statement, and evaluation of strengths and weaknesses of various parties for the finalization of sub-contract Preparation of sub-contract agreements and award of sub-contracts to the most suitable, client approved sub-contractor. Knowledge of Prepare Bill of quantities (BOQ) Should be proficient in CAD, Cost-X (qty take off tools) Development of Project Budget, BOQ from drawings and tenders, liaising with Client Plan the tasks well and discuss with team leaders regularly Ensure high quality service delivery on every task in allo...

We are looking for a proactive and motivated Customer Service Representative who will be part of a fast-paced, diverse work environment where you take ownership of your work while collaborating closely with internal and external customers. In this job you will work with customers worldwide while working with an internal team spread across the globe. This job requires excellent communication and organizational skills. A clear set of priorities and expectations for the job and the company provide a framework for you to innovate new ways of meeting customer needs. MAIN RESPONSIBILITES: Your primary responsibility will be to manage Backend operation activities for Agilent but you will be expecte...

To process the settlement of insurance claims in compliance to the Company s policy and guidelines. Primary Responsibilities Strategy and Planning Policy, Process and Procedures Maintaining current knowledge of insurance guidelines and policy changes and modifications Environmental Awareness/Customer Focus Maintain good relationships with the insured, agents, service providers and other internal counterparts Respond to requests in accordance with service standards Provide information and feedback on claims activity and developing trends to underwriters/risk assessors to enable appropriate actions to be carried out Technical Performance Receiving, recording and processing all incoming insuran...

SBI Card truly lives by the work-life balance philosophy. We offer a robust we'llness and we'llbeing program to support mental and physical health of our employees Admirable work deserves to be rewarded. We have a we'll curated bouquet of rewards and recognition program for the employees Dynamic, Inclusive and Diverse team culture Gender Neutral Policy Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits Commitment to the overall development of an employee through comprehensive learning development framework Role Purpose Responsible for resolving customer complaints/escalations through Interna...

Support daily transport operations for the clients employees across both locations Monitor vehicle schedules, route assignments, and driver deployments Coordinate real-time transport adjustments and handle service disruptions Track vehicle movements using GPS systems and transport management software Manage employee transport requests, route changes, and special arrangements Ensure optimal fleet utilization and route efficiency throughout the day Multi-Location Flexibility Operate seamlessly between Aquila and Centaurus locations as per operational needs Maintain consistent service standards and operational procedures across both sites Support coordination of transport services between locat...

Oversee daily soft services operations including housekeeping, catering, security, and guest services Ensure consistent service quality standards across all soft service areas Coordinate with service providers and vendors to maintain optimal service delivery Monitor service schedules, staff deployment, and resource allocation Conduct regular quality inspections and audits across service areas Handle day-to-day operational issues and service requests Multi-Location Flexibility Operate seamlessly between Aquila and Centaurus locations as required Maintain service consistency and quality standards across both sites Adapt to varying operational requirements and employee needs at each location Co...

We are looking for a skilled Assistant Manager Outlet to lead our Food & Beverage Service team. The ideal candidate will have a strong background in hospitality and excellent leadership skills. Roles and Responsibility Manage daily operations of the food and beverage outlet, ensuring high-quality service delivery. Supervise and train staff members to achieve exceptional customer satisfaction. Develop and implement strategies to increase sales and revenue growth. Maintain high standards of quality, hygiene, and safety. Collaborate with other departments to ensure seamless service delivery. Analyze customer feedback and implement changes to improve overall experience. Job Requirements Proven e...

An experienced consulting professional who understands solutions, industry best practices, multiple business processes, or technology designs within a product/technology family. Operates independently to provide quality work products for engagements. Performs varied and complex duties requiring independent judgment to implement Oracle products and technology to meet customer needs. Applies Oracle methodology, company procedures, and leading practices. Demonstrates expertise to deliver functional and technical solutions on moderately complex customer engagements. May act as the team lead on projects. Effectively consults with customer management. Participates in business development activitie...

J. P. Morgan Wealth Management is a global leader in investment and wealth management, serving institutions, high-net-worth individuals, and retail investors worldwide. As a Loan Administration Associate in the Loan Administration team, you support the end-to-end management of loans receivable and payable for Trust and Estates clients. You ensure accurate booking, administration, and maintece of a diverse loan portfolio, including promissory notes, mortgages, and student loans. You collaborate with business partners to uphold fiduciary responsibilities and deliver high-quality service. Job Responsibilities Perform due diligence on loan documents and maintece requests Collaborate with team me...

Shifts : US Shift (6 PM to 2:45 AM, 9 PM to 5:45 AM, 11PM to 7:45 AM subject to business requirements) Training Duration : The training for this role will span up to 6 Months and will be conducted as classroom training at the office. Work Model: Hybrid (1 week Work from Office & 3 weeks Work from Home, subject to business requirements) Transport: Available within a 22 km radius from the office This role involves analyzing, coordinating, and optimizing service support processes to ensure high levels of customer satisfaction and operational efficiency. The Senior Analyst acts as a bridge between service support teams and business units, providing insights and solutions to improve service quali...

As an Elite Banker-Service in the Smart Banker department, your primary responsibility is to ensure all customers are attended to promptly and resolution is provided within the defined Turnaround Time (TAT). Key Responsibilities: - Ensuring productivity by efficiently handling customer requests - Maintaining service quality to enhance customer satisfaction - Achieving Average Handling Time targets - Striving for First Contact Resolution to resolve issues effectively - Adhering to TAT for all customer requests - Driving channel migration to alternate channels for better customer experience In addition to the primary responsibilities, you will be required to drive all initiatives in the Custom...

As a Lead - Currency Control Unit in Wholesale Banking Operations, your primary responsibility is to oversee and monitor controls for currency operations across pan-bank branches and CPCs. You will be involved in implementing controls as per approved processes, ensuring regulatory compliance, and automating CPC & CSD processes for operational efficiency. Additionally, you will manage cash movements, vendor relationships, service quality, and regulatory reporting. Key Responsibilities: - Implement controls in accordance with approved processes and regulatory guidelines - Automate CPC & CSD processes through process reengineering - Regularly review and monitor CRL of CPCs to optimize cash hold...

We are seeking a talented CloudOps SRE to join our team and help ensure the reliability, scalability, and efficiency of our Cloud Services. You will work closely with our development, operations, and infrastructure teams to design, implement, and maintain our Cloud infrastructure hosted within AWS and Azure. You will be responsible formonitoring the health and performance of the Cloud Infrastructure, Customer environments, optimizing resource utilization, and implementing automation to streamline operations. This is an exciting opportunity to be part of a dynamic team and contribute to the success of our cloud-native applications. THE OPPORTUNITY Deploy and maintainCloud infrastructure, ensu...