1713 Service Quality Jobs - Page 45

CEC-Relationship Manager-VRM Enter Custom Internal Posting Description Short Description for Internal Candidates To exclusively handle Wealth/Privy Outbound calls- schedule equivalent experience profiles from other competitors. Differentiated training to make them universal phone banking officers – cross training in cards, liabilities, assets. This ski Description for Internal Candidates To exclusively handle Wealth/Privy Outbound calls- schedule equivalent experience profiles from other competitors. Differentiated training to make them universal phone banking officers – cross training in cards, liabilities, assets. This skill will also do sales with assigned customer based mapped to them. M...

Team Leader Lead a team of Virtual Relationship Managers (VRM) responsible of service, sales, and profitability from assigned portfolio. Collaborating with fulfilment teams to ensure best in class conversion ratios. Ensure availability of trained manpower to maintain production at 100% capacity. Meet cost to income ratios as determined by Score card. Adherence to Standards of Performance. Meeting Customer Satisfaction index as measured through NPS surveys. Job : Graduate with 7+ years of experience or Post Graduate with around 5 years of experience, of which a min 3 years leading a team of 15+ Full Time Employees. People management skill essential. Experience in working in a tele-sales or re...

Brief The Service Engineer will be responsible for visiting customer sites to perform installation, commissioning, preventive maintenance, and breakdown maintenance of HVAC & Precision Air Conditioners (PACs) and Chillers. The ideal candidate will have a strong technical background in HVAC systems, excellent problem-solving skills, and the ability to effectively communicate with customers to resolve issues. The Service Engineer will also be responsible for attending breakdown calls, troubleshooting problems, and ensuring customer satisfaction, with a track record of receiving appreciation mail from customers. Responsibilities 1. Visit customer sites to install, commission, and maintain Preci...

About Citco: The market leader. The premier provider. The best in the business. At Citco, we ve been the front-runner in our field since our incorporation in 1948 led to the evolution of the asset servicing sector itself. This pioneering spirit continues to guide us today as we innovate and expand, push beyond the boundaries of our industry, and shape its future. From working exclusively with hedge funds to serving all alternatives, corporations and private clients, our organization has grown immensely across asset classes and geographies. For us, this progress is a pattern that we ll only maintain as we move forward, always prioritizing our performance. So for those who want to play at the ...

Team Leader Lead a team of Virtual Relationship Managers (VRM) responsible of service, sales, and profitability from assigned portfolio. Collaborating with fulfilment teams to ensure best in class conversion ratios. Ensure availability of trained manpower to maintain production at 100% capacity. Meet cost to income ratios as determined by Score card. Adherence to Standards of Performance. Meeting Customer Satisfaction index as measured through NPS surveys. Job : Graduate with 7+ years of experience or Post Graduate with around 5 years of experience, of which a min 3 years leading a team of 15+ Full Time Employees. People management skill essential. Experience in working in a tele-sales or re...

Location: Ghansoli, Navi Mumbai Job Purpose The Indirect Procurement Lead is responsible to manage their supplier commodity panel with a strong financial QCD performance orientation Key Responsibilities Develop the regional panel under their responsibility. Enforce group and local conditions as required Develop and present the short / medium / long term action plan of their commodity that meets the objectives of the Industry Procurement performance strategy Provide market data on their category Global reference for the Sector on their categories Participate actively in the budget preparation of their commodity savings performance Participate actively in the LTP and budget preparation local p...

Team Leader Lead a team of Virtual Relationship Managers (VRM) responsible of service, sales, and profitability from assigned portfolio. Collaborating with fulfilment teams to ensure best in class conversion ratios. Ensure availability of trained manpower to maintain production at 100% capacity. Meet cost to income ratios as determined by Score card. Adherence to Standards of Performance. Meeting Customer Satisfaction index as measured through NPS surveys. Job : Graduate with 7+ years of experience or Post Graduate with around 5 years of experience, of which a min 3 years leading a team of 15+ Full Time Employees. People management skill essential. Experience in working in a tele-sales or re...

– Zonal Head for Digital Adoption – Kotak Mahindra Bank Team Digital Team Qualification Graduate with relevant knowledge or MBA/PGDM (Marketing/Retail) Experience Atleast 5 years of field experience in driving team Designation M5 Digital team, within the Digital Distribution Org, is tasked with adoption of the “New Kotak Mobile App” across the customer base. The new app is far superior in customer experience, and built with customer at heart. This app needs to be adopted by customers, across channels, customer calling the call centre, customer walking inside the branches and customer assisted via the RM. In order to drive this in a focused way, we are forming a digital distribution leads, ac...

Role & responsibilities : Key Responsibilities: 1. Outbound Sales: - Make outbound calls to customers to sell OS Turbo products and services. - Generate sales leads and convert them into paying customers. 2. Sales Performance: - Meet or exceed monthly sales targets. - Achieve sales metrics (conversion rates, sales per hour). 3. Customer Interaction: - Handle customer inquiries and resolve concerns. - Provide product information and demos. Preferred candidate profile : Graduate Fresher / Graduate + 6months Experience Perks and benefits : Work with TOP MNC , Day shift Only 1 round of interview and shortlist : Immediate Joining Location : Andheri , Thane , Navi Mumbai Call / Watsapp HR Shruti -...

– Zonal Head for Digital Adoption – Kotak Mahindra Bank Team Digital Team Qualification Graduate with relevant knowledge or MBA/PGDM (Marketing/Retail) Experience Atleast 5 years of field experience in driving team Designation M5/M6 Digital team, within the Digital Distribution Org, is tasked with adoption of the “New Kotak Mobile App” across the customer base. The new app is far superior in customer experience, and built with customer at heart. This app needs to be adopted by customers, across channels, customer calling the call centre, customer walking inside the branches and customer assisted via the RM. In order to drive this in a focused way, we are forming a digital distribution leads,...

Project Role : Security Delivery Lead Project Role Description : Leads the implementation and delivery of Security Services projects, leveraging our global delivery capability (method, tools, training, assets). Must have skills : SailPoint IdentityIQ Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Security Delivery Lead, you will be responsible for overseeing the implementation and delivery of Security Services projects. A typical day involves coordinating with various teams, ensuring that projects are on track, and leveraging global delivery capabilities to enhance service quality. You will engage wit...

We are looking for the right people people who want to innovate, achieve, grow and lead. We attract and retain the best talent by investing in our employees and empowering them to develop themselves and their careers. Experience the challenges, rewards and opportunity of working for one of the world s largest providers of products and services to the global energy industry. Job Duties Under broad direction, drives service quality excellence, and customer satisfaction and provides guidance in Service Quality (SQ) matters to their employees. Updates and maintains district & global SQ databases to ensure metrics are accurate for reporting purposes. Provides SQ leadership by reviewing and report...

Job description Some careers shine brighter than others. If you re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. We are currently seeking an experienced professional to...

Who we are We are an organisation that exists to drive progress. Thats the red thread that connects everyone at The Economist Group (TEG). Our businesses share a devotion to innovation, independence and rigour in their fields of expertise. We empower people to understand and tackle the critical challenges and changes facing the world. Our analytical rigour, global expertise and evidence-based insights enable individuals and organisations to make sense of these shifts and chart a course through them. We deliver analysis and insights in many formats to subscribers and clients in 170 countries through our four businesses, The Economist, Economist Impact, Economist Intelligence and Economist Edu...

Handle inbound patient/caregiver enquiries via phone, WhatsApp, email Conduct outbound calls to follow up with leads Understand patient medical situation and emotional needs Educate clients on how Integrative Therapy complements medical treatment Recommend suitable therapy plans based on segment and stage Address objections and concerns with empathy Follow sales scripts and SOPs maintain high service quality Achieve monthly conversion targets (sales closures) Maintain accurate records in CRM Coordinate with clinical team for smooth onboarding of new patients Participate in regular sales training & feedback sessions Requirements Bachelor s degree in any field (Healthcare, Psychology, Nutritio...

FCM is one of the world s largest travel management companies and a trusted partner for national and multinational corporations. With a presence in 97 countries and 24/7 service support, FCM combines flexible technology with expert service to deliver personalized business travel experiences. Backed by the ASX-listed Flight Centre Travel Group, FCM brings together market-leading rates, exclusive travel solutions, and end-to-end travel consulting and events services through FCM Meetings & Events and FCM Consulting. FCM, a flagship division of the globally renowned Flight Centre Travel Group (FCTG), is one of the world s largest and most awarded travel management companies. With a presence in 9...

Manager- Sourcing www.myntra.com Roles and Responsibilities Executes seasonal and short-term sourcing plans, utilizing knowledge of apparel sourcing to meet line financial, customer service, quality, aesthetic, safety and terms-of-engagement requirements. Must communicate capacity and price requirements to meet line margin and delivery requirements. Must be able to provide alternatives to merchandising/design teammates to meet commercial requirements at the most competitive cost. Identify and enable opportunities to leverage library of components, fits, and sources. Would be involved in product execution from sketch to delivery, including fabrication alternatives, garment engineering, sample...

Associate - Sourcing www.myntra.com Roles and Responsibilities Executes seasonal and short-term sourcing plans, utilizing knowledge of accessories sourcing (trolley bags, backpacks, handbags, etc.) to meet line financial, customer service, quality, aesthetic, safety, and terms-of-engagement requirements. Must communicate capacity and price requirements to meet line margin and delivery requirements. Must be able to provide alternatives to merchandising/design teammates to meet commercial requirements at the most competitive cost. Identify and enable opportunities to leverage library of components, materials, and sources. Must closely review the capacity plan production schedule to optimize ca...

Experience : 4+ years Shift : (GMT+05:30) Asia/Kolkata (IST) Must have Skills required: Inside sales, Team Handling, Revenue Generation Description Overview - The Market Development team is our direct link to our customers and brings in the revenue. It includes sub teams like Renewals, HVM (High Value Memberships), Hubs, and Retail Centres. They might be spread across locations but they are united by one cause...Whats the sale for today? Role Territory Manager will be completely responsible for the profitability of the particular Region and quality of service. The person will be required to pull up his/her sleeves and get involved in every aspect of market development & sales. This is a stra...

Job Summary We are seeking a skilled Claims Adjudication Specialist with 1 to 3 years of experience to join our team. The role involves working from the office during night shifts focusing on claims adjudication processes. The ideal candidate will have a strong understanding of claims and payer domains contributing to efficient and accurate claims processing enhancing our service delivery. Responsibilities Process claims efficiently and accurately to ensure timely adjudication and resolution. Collaborate with team members to identify and resolve discrepancies in claims processing. Analyze claims data to identify trends and areas for improvement in adjudication processes. Maintain up-to-date ...

We're Hiring! | Manager Customer Service | NBFC Location: Bangalore CTC: 7–15 LPA Experience: 8–9 Years in Customer Service Qualification: Graduate Role Highlights: Handle escalated customer issues with a dedicated team Coordinate with departments for timely resolution Conduct workshops & train contact center teams Root cause analysis of complaints Ensure ticket closure within TAT & customer satisfaction MIS reporting for leadership Skills Required: Strong in Excel & Communication Deep knowledge of customer service process Experience in team coordination & escalations Share your CV at simran.goyal@in.experis.com #CustomerServiceJobs #ToyotaCareers #HiringNow #ManagerJobs #EscalationHandling ...

Project Role : Delivery Lead Project Role Description : Manages the delivery of large, complex projects using appropriate frameworks and collaborating with sponsors to manage scope and risk. Drives profitability and continued success by managing service quality and cost and leading delivery. Measures and communicates progress to leadership within committed time frames. Proactively support sales through innovative solutions and delivery excellence. Must have skills : Lean Portfolio Management Good to have skills : Agile Project ManagementMinimum 18 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Delivery Lead, you will manage the delive...

Team Leader Lead a team of Virtual Relationship Managers (VRM) responsible of service, sales, and profitability from assigned portfolio. Collaborating with fulfilment teams to ensure best in class conversion ratios. Ensure availability of trained manpower to maintain production at 100% capacity. Meet cost to income ratios as determined by Score card. Adherence to Standards of Performance. Meeting Customer Satisfaction index as measured through NPS surveys. Job Requirements: Graduate with 7+ years of experience or Post Graduate with around 5 years of experience, of which a min 3 years leading a team of 15+ Full Time Employees. People management skill essential. Experience in working in a tele...

Job description Job Title: Dispatch Manager Location: Kapadvanj, Gujarat Experience Required: 3-5 years in dispatch management in building materials or a related field. Age Requirement: Minimum 35 years. Job Summary: We are seeking a proactive and detail-oriented Dispatch Manager to oversee and manage dispatch operations for ALC panel manufacturing. The role involves scheduling, routing, inventory coordination, and logistics optimization to ensure efficient and cost-effective operations. You will lead a team, monitor daily dispatch activities, and maintain high safety and productivity standards. Key Responsibilities: 1. Dispatch Operations Management Plan, schedule, and oversee the routing a...

Job Description: Experience: Minimum 2 years of experience in end-to-end recruitment, including Contract-to-Contract (C2C), Contract-to-Hire (C2H), and Permanent hiring, along with client handling responsibilities. Responsibilities: |various positions. Manage the entire recruitment lifecycle from job posting to offer acceptance. Handle client interactions, understand their hiring needs, and provide suitable solutions. Coordinate interviews, negotiate offers, and ensure a smooth onboarding process. Build and maintain a strong candidate pipeline through networking, referrals, and job portals. Maintain accurate records of candidate interactions and recruitment activities. Stay updated on indust...