2384 Service Quality Jobs - Page 45

About DrinkPrime: DrinkPrime is on a mission to make safe drinking water accessible and affordable to every household in India. What started as a response to unreliable water quality has grown into a tech-first, subscription-based water purifier solution that s changing the way India drinks water. Backed by leading VCs and visionary angels, we re building a brand that doesn t just solve a problem but creates a movement. Join us, and help bring that movement to life. Job Summary: We are seeking a detail-oriented Assistant Manager - Compliance & Administration to ensure adherence to regulatory requirements, labor laws, and internal policies while managing key administrative & IT operations. Th...

More about the role This is an exciting job opportunity for you to light the way as a Digital Technical Engineer in Network Service of Backbone Services with Signify. Roles and Responsibilities Network Engineer Design, implement, and maintain LAN/WAN infrastructure including routers, switches, firewalls, and wireless systems. Monitor and optimize network performance, ensuring high availability and reliability across enterprise environments. Configure and manage network security tools such as firewalls, VPNs, IDS/IPS, and access control systems. Troubleshoot and resolve network issues across multiple layers and provide Level 2/3 support. Maintain accurate documentation of network configuratio...

What s in it for YOU SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees Dynamic, Inclusive and Diverse team culture Gender Neutral Policy Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits Commitment to the overall development of an employee through comprehensive learning & development framework Role Purpose Responsible for resolving customer complaints/escalat...

About Us (Ensono): We care about your success, offering comprehensive strategic and managed services for mission-critical applications. Our Advisory and Consulting services can help upfront with an application strategy or find the right places for your applications whether it s public, multi or hybrid cloud, or mainframe. And because we span across all mission-critical platforms, we can meet you wherever you are in your digital transformation journey, with 24/7 support when you need it. We are your relentless ally, flexing with you when challenges emerge so you don t feel stuck in place. With cross-platform certifications and decades of experience, our technology experts have become an exten...

SUMMARY OF THE ROLE As Assistant Manager - Decorative Project Sales you will closely working with the Sales Manager in promoting and selling a range of Decorative products to new/existing/specified potential customers by utilizing Jotun s sales tools and techniques to develop strong customer relationships to achieve budgeted sales, gross margin, Day Sales Outstanding (DSO), and with the aim of increasing Jotun market share and profitability. Responsibilities: Introduce, promote, and sell Decorative products to allocated customers and geographical territories through regular visits to maintain good relationships and obtain market information. Promote decorative products by coordinating market...

Farnell Farnell, an Avnet company, is a global high-service distributor of technology products, services and solutions for electronic system design, maintenance and repair. Role Assistant Product Manager Business Function Product Reports to Senior APM Department Product Operations Nature and Purpose: Supporting the Global Business Unit Leaders strategy in the execution of specific product technology plans. Completing product administration tasks and customer service within agreed service levels. Accountabilities with Key Outcomes: 1 Product Creation Accountable for the creation of products as defined by Global Product Business Unit Leader 2 Manages the product range manages the portfolio of ...

Farnell Farnell, an Avnet company, is a global high-service distributor of technology products, services and solutions for electronic system design, maintenance and repair. Role Assistant Product Manager Business Function Product Reports to Senior APM Department Product Operations Nature and Purpose: Supporting the Global Business Unit Leaders strategy in the execution of specific product technology plans. Completing product administration tasks and customer service within agreed service levels. Accountabilities with Key Outcomes: 1 Product Creation Accountable for the creation of products as defined by Global Product Business Unit Leader 2 Manages the product range manages the portfolio of ...

Role purpose - Managing a range of complex business intelligence projects in India and other South Asian markets - Developing business through client engagement and identifying opportunities for growth - Helping to lead, motivate and develop a team of high-performing consultants Role tasks and responsibilities Business development and strategy - Identify and cultivate opportunities to develop new business from domestic or international clients - Build Control Risks brand in the Indian market by attending industry events and business development functions - Work with the head of the Business Intelligence practice and other stakeholders to implement the team s growth strategy Casework - Overse...

You are a strategic thinker passionate about driving solutions. You have found the right team. As a Trade & Working Capital Operations Associate within the Global Trade & Working Capital team, you will oversee daily operational activities, ensuring compliance with regulations and promoting process improvements. You will support managers in implementing best practices and lead initiatives to enhance service quality. Your role will involve building effective relationships with stakeholders and influencing positive change. Job Responsibilities Manage day-to-day operational activities for the Standby/Guarantee team. Analyze processes and identify improvement areas. Support managers in driving pr...

About The Role Skill required: Sales Support - Sales Enablement Designation: Sales Operations Manager Qualifications: Any Graduation Years of Experience: 13 to 18 years What would you do? Transforming sales to become a future-ready and digital B2B revenue engine.Supporting the sales for License , training , pricing , budgeting and negotiation - Backend supportEquip sales teams with the right content, training, and data to drive sales activity. What are we looking for? "- Exceptional leadership, team-building and motivational skills- Gained substantial experience in the technology (High Tech and Software) sector, driving initiatives that improved online presence and customer engagement on a g...

About The Role Project Role : Delivery Lead Project Role Description : Manages the delivery of large, complex projects using appropriate frameworks and collaborating with sponsors to manage scope and risk. Drives profitability and continued success by managing service quality and cost and leading delivery. Measures and communicates progress to leadership within committed time frames. Proactively support sales through innovative solutions and delivery excellence. Must have skills : Murex Connectivity 2.0 Good to have skills : Murex Back Office WorkflowsMinimum 18 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Delivery Lead, you will ma...

Position Summary: The Executive Assistant is responsible for overseeing the front office operations, ensuring exceptional service delivery to clients and visitors. This role involves managing the front office team, handling complex inquiries, and ensuring smooth day-to-day operations while maintaining high standards of professionalism and efficiency. Key Responsibilities: 1. Team Management: o Supervise and lead the front office team, including receptionists and administrative staff. o Conduct regular training and performance evaluations for team members. o Schedule and delegate tasks to ensure optimal coverage and efficiency. o Work with the team to maintain and develop databases and mailin...

Maintain regular client communication and address concerns. Manage client accounts and oversee service delivery. Develop strategies for client retention and upselling. Monitor KPIs and provide performance reports to clients. Collaborate across departments to ensure seamless service delivery. Client Communication: Maintain regular communication with clients to understand their requirements, address concerns, and provide updates on services. Account Management: Oversee and manage client accounts, ensuring accurate and timely delivery of services. Collaborate with internal teams to meet client expectations. Issue Resolution: Act as the primary point of contact for issue resolution, promptly add...

Key Responsibilities: 1. Client Engagement: o Act as the primary point of contact for clients, addressing inquiries and providing solutions promptly. o Proactively build and maintain strong, long-term client relationships. 2. Order Management: o Assist clients in navigating the e-commerce platform, placing orders, and managing transactions. o Monitor order statuses and ensure timely updates are provided to clients. 3. Issue Resolution: o Handle client complaints and resolve issues related to orders, payments, or platform usage efficiently. o Coordinate with internal teams to address concerns. 4. Upselling & Cross-Selling: o Identify opportunities to recommend products and services based on c...

Project Role : Security Delivery Lead Project Role Description : Leads the implementation and delivery of Security Services projects, leveraging our global delivery capability (method, tools, training, assets). Must have skills : SailPoint IdentityIQ Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Security Delivery Lead, you will be responsible for overseeing the implementation and delivery of Security Services projects. A typical day involves coordinating with various teams, ensuring that projects are on track, and utilizing global delivery capabilities to enhance service quality. You will engage with...

PRIMARY RESPONSIBILITIES: Review and assess a broad range of complex loan applications within defined guidelines and accordingly take decisions or recommend for approval to higher authorities. Underwrite proposals as per the laid down policies & Conduct personal discussions with customers to establish creditworthiness and ensure completion of credit/KYC documents and verification- telephonic, field & collateral visits. Assess income to obligation ratios, in-depth knowledge of the rational behind the calculation of ratios and its impact on loan performance during the loan tenure. Maintain Portfolio MIS, Delinquency MIS, and other operations-related MIS of the cluster and regularly reporting t...

Requirements M Phil in Clinical Psychology About the Company Nirmala Medical Centre is a charitable institution established in the year 2001. It was a thoughtful initiative of the Franciscan Clarist Sisters if Vimala Province, Kothamangalam. We aim at providing quality healthcare and valuable experience that is being supported by a team of compassionate and dedicated medical professionals. Balancing the continued commitment to the care of poor and needy, with the developments in the medical technology, we provide affordable and quality service. In spite of our humble beginning with just 75 beds, Nirmala Medical Centre now is a state of the art with over 300 bedded and fully fledged facility,...

Overview: The Backend Team Lead is a crucial position within the organization, driving the management and development of backend systems while enabling efficient workflows for team members. This role involves ensuring quality assurance standards are met, managing daily operations, and driving team performance and ensuring optimal results, and contributing to the objectives of the organization. Key Responsibilities: Lead, motivate, and manage a team. Monitor daily team performance and ensure SLAs are met. Utilize tools to manage customer interactions and follow-ups. Oversee operations and ensure team adherence. Conduct regular QA audits to maintain service quality. Provide regular training, f...

How will you make an impact in this role The Primary Objective Would Be to Deliver Very High Standards of Customer Service by Handling Customers request such as Membership Rewards, Reconciliation, Account Maintenance, Credit Balance Refund, New Card Issuance, Financial Adjustments and Other Queries for Premium and High Value Customers. Complete All Transactions Agreed with The Customer and Adhere to All Timelines and Deadlines Set Suggest Process Improvements / Changes to Achieve & Ensure First Contact Resolution Conduct Root Cause Analysis of Incoming Correspondence to Recommend Changes in Workflows, Procedures, Servicing Levels, Based on Customers Demands To Meet Their Needs & Ensure Excep...

Team Leadership & Development Hire, onboard, and train new call center representatives. Conduct regular team meetings and 1:1 performance review. Foster a high-performance, customer-focused culture within the team. Operations Management Manage daily team schedules to ensure proper phone and ticket coverage. Handle escalated customer issues with empathy and urgency. Maintain and configure call center software (add/change/remove users as needed). Track and optimize key call center metrics (AHT, FCR, CSAT, SLA adherence, etc.). Performance Monitoring & Reporting Monitor and analyze call volumes, ticket resolution times, and rep performance. Prepare and present monthly performance and operationa...

Responsible for the Operational Perfection - installing, trouble shooting, planned maintenance of the various range of Single use, Downstream and other Equipment s sold by Cytiva (Filter validation systems, chromatography, Bioreactor, Analytical instruments). Required to attend and close the service calls as per Cytiva Service Quality Encouraged to enforce to the Key Performance Index of Service Operation, Encouraged to assist in growing the service business by selling the AMC, Spares, Validation & Automation solutions to the customers Make the commercial offers for the service offerings and follow up also encouraged to collect the payments from the customers for the services rendered and so...

As a Senior Managed Services Client Delivery Specialist at NTT DATA, you will play a crucial role in overseeing the end-to-end delivery of managed services contracts to clients. Your responsibilities will include managing local, medium to large complexity contracts, ensuring client expectations are not only met but exceeded, and taking ownership of service delivery and contract profitability for assigned client contracts. You will be dealing with clients who require services that are complex by nature and span across multiple sites and service offerings. Your day-to-day activities will involve proactive client communication, project management, technical oversight, and problem-solving. You w...

Were Hiring CX Associate (Voice + Chat) at FirstClub! About FirstClub FirstClub is a Bengaluru-based platform reimagining how India shops for everyday essentials. We focus on exceptional quality across every single product whether it's fruits, flours, oils, dairy, or home staples. Every item on our platform is handpicked, clean-label, and tested for freshness and transparency. Founded by Ayyappan R (ex-Cleartrip, Flipkart, Myntra) and backed by top-tier investors like Accel and RTP Global, were building a thoughtful commerce experience through selective sourcing, meaningful curation, and neighborhood-first rollouts. About the Role : Join our growing Customer Experience (CX) team and be the f...

How will you make an impact in this role Perform Manual review on accounts claimed as Fraud by card members/Third parties/POAs and Victims. Ensure accurate analysis of Fraud Application Claims and make sound decisions to approve or decline the same through systematic analysis Meet and endeavor to exceed metrics on quality, compliance regulations and productivity/efficiency as per goals sheet Highlight issues through feedback and recommend changes in workflows, procedures, service levels, based on customer demands to meet their needs and ensure quality service is given at all times Balance customer interests with the interests of American Express Quality focused with strong attention to detai...

About the Role: OE / Sr. OE shall be the owner of his / her assigned service areas within the Branch in terms of operations-related actions as given in job responsibilities and shall be responsible for providing qualified Technicians for the execution of services. Responsible for Resi, SA, and SMEs. Job Responsibilities: A. Core Operations Ensure the availability of qualified (trained & certified) Technicians at all times as per Technical Training Guidelines. Coach and train assigned technicians in order to improve the service quality and customer retention of the assigned service area, as per Technical Training Guidelines & service SOPs. Ensure availability of recommended preparation, mater...