1048 Service Quality Jobs - Page 40

Chinagate Restaurant Group is seeking a dynamic and organized Marketing Coordinator to join our team. The Marketing Coordinator will play a crucial role in supporting and executing marketing initiatives for our restaurant chain. The ideal candidate will have a keen eye for detail, excellent organizational skills, and the ability to coordinate various aspects of marketing campaigns. Responsibilities: Printing Coordination: Manage the printing process for tent cards, ensuring timely production and delivery. Coordinate the design and printing of newspaper inserters to effectively promote restaurant offerings. Vendor Coordination: Work closely with vendors to ensure seamless coordination for marketing materials and promotional items. Maintain strong relationships with vendors to negotiate competitive pricing and quality service. Agency, Artist, Tech Rider Coordination: Collaborate with marketing agencies, artists, and technical teams for successful execution of restaurant events. Ensure adherence to tech rider specifications for events, coordinating equipment and technical requirements. Restaurant Events Coordination: Assist in planning and executing restaurant events, including promotional activities, launches, and special occasions. Coordinate logistics, set-up, and communication with various stakeholders involved in events. Monthly Reporting: Prepare comprehensive monthly reports on marketing activities and events. Analyze data and provide insights into the performance of marketing initiatives. Qualifications: Bachelor's degree in marketing, Business, or a related field. Proven experience in marketing coordination, preferably in the restaurant or hospitality industry. Strong organizational skills with the ability to manage multiple tasks simultaneously. Excellent communication and interpersonal skills. Proficient in Microsoft Office and other relevant marketing software/tools. Detail-oriented with a creative mindset. Working Day - Monday to Saturday ( 2, 4 Saturday will be off )

Overseeing Service Delivery : Ensuring Application Enhancements and Application Support services are delivered efficiently and meet client expectations. Managing Teams : Leading project teams and coordinating with various teams to resolve issues. Monitoring Performance : Tracking key performance indicators (KPIs) and ensuring high performance levels. Budget Management : Managing budgets and finding ways to reduce costs without compromising service quality. Customer Relationship : Maintaining strong client relationships and addressing their needs and feedback. Skills: Leadership : Strong leadership and team management skills. Communication : Excellent communication skills for interacting with clients and team members. Problem-solving : Ability to troubleshoot and resolve issues effectively. Project Management : Proficiency in managing application enhancements workstream and tracking progress. Customer Service : Strong focus on customer satisfaction and service improvement. Qualifications: 10+ years of prior experience with SaaS Implementation, Application Enhancements and Application support for large Global customers/organizations. Demonstrate a good understanding of SDLC (e.g. agile process), project management, and support processes (E.g. ITIL ). Excellent written and verbal communication skills, discretion, and excellent judgment. Very strong business analytical skills with an eye for detail Manage cross-functional interactions with Icertis internal teams - e.g. Product Management, Customer Support, and Cloud Operations and be the point of contact to drive toward successful implementations. Ability to multitask and prioritize effectively and handle shifting priorities efficiently and professionally. Critically evaluate information gathered from multiple sources and reconcile conflicts. Must have direct client engagement experience over multiple end-to-end implementations. Show an acumen to correctly interpret trends and patterns from available data and to formulate effective strategies to achieve program/project objectives. Excellent interpersonal skills and ability to develop and foster peer-to-peer relationships with client counterparts. Bachelor s degree or equivalent experience with a keen business sense is required. MBA and/or experience in Management Consulting is preferred. Progressive experience in managing enterprise SaaS implementations - analyzing, troubleshooting, and debugging customer issues will be useful. Superb time management and ability to juggle multiple tasks under strict deadlines. Knowledge of SaaS, Microsoft technologies, and Cloud services Six SIgma, ITIL, PMP or other certifications required. We are looking for a passionate Service Delivery Manager (SDM). You will be leading efforts to ensure customers continue to get value from Icertis implementations. This role ensures Application Enhancement and Application support services are delivered seamlessly to clients. You will be leading the IROS (Icertis Run and Operate) Service for customer. This is an opportunity to work in a fast-paced start-up, learn the Icertis platform and CLM domain, and become an expert on how customers use Icertis. The service delivery manager is expected to identify customer challenges and needs by maintaining an excellent relationship with end-users and stakeholders. The service delivery manager embraces both administrative and technical roles and are skilled and hard-working individuals who possess superb leadership and interpersonal skills, and who are passionate about delivering end-to-end customer-driven solutions.

We are seeking a motivated and detail-oriented candidate to join our dynamic team at Manipal Hospitals. The ideal candidate will assist in various support functions across departments, contributing to the overall smooth and efficient operations of the hospital. This is an excellent opportunity for individuals looking to develop their careers in healthcare and make a meaningful impact in our patients' lives. Roles and Responsibilities 1. **Patient Care Support:** - Assist in the preparation and ongoing care of patients in various departments. - Support nursing staff in monitoring patient vital signs and documenting changes. 2. **Administrative Duties:** - Assist in managing patient records and ensure accuracy and confidentiality. - Facilitate the scheduling of appointments and follow-up visits for patients. 3. **Collaboration with Healthcare Team:** - Work alongside doctors, nurses, and other healthcare professionals to provide comprehensive patient care. - Participate in team meetings and contribute to care planning and discussions. 4. **Patient Interaction:** - Serve as a point of contact for patients, providing information and addressing inquiries regarding their care and treatment. - Assist patients in navigating hospital services and facilitate communication between patients and healthcare providers. 5. **Inventory and Supply Management:** - Help in maintaining inventory levels of medical supplies and equipment in assigned areas. - Assist in restocking supplies as needed to ensure the smooth operation of healthcare services. 6. **Compliance and Safety:** - Adhere to hospital policies and procedures, ensuring compliance with healthcare regulations and standards. - Participate in training and workshops related to safety protocols and infection control measures. 7. **Documentation and Reporting:** - Accurately document patient interactions, treatment plans, and any other relevant information as per hospital protocols. - Report any concerns or observations regarding patient care or issues within the hospital environment. 8. **Continuous Learning:** - Stay updated on best practices and advancements in healthcare through ongoing training and professional development. - Participate in educational programs and workshops provided by Manipal Hospitals. 9. **Customer Service:** - Provide exceptional customer service to patients and their families, ensuring a positive experience within the hospital. - Address and resolve patient complaints or concerns in a timely and empathetic manner. 10. **Multidisciplinary Team Support:** - Aid in coordinating care across various departments, ensuring seamless transitions and continuity of care for patients. - Support special projects and initiatives aimed at improving patient outcomes and service quality.

We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our clients. You'll find an environment that inspires and empowers you to thrive both personally and professionally. There's no one like you and that's why there's nowhere like RSM. The Resource Director will plan and execute a comprehensive Resource Management strategy within the Assurance line of business (LOB). They will collaborate with US-based Resource Directors, Service Line/Solution set leadership, HR, and Finance leadership, and may contribute to National LOB/Service Line leadership teams. The Director will drive the development, implementation, and communication of priorities through Resource Managers, ensuring alignment with the LOB's vision and strategies. Responsibilities include executing resource management projects, improving engagement management processes, and maintaining consistency in scheduling, reporting, account prioritization, resource sharing, industry alignment, and LOB programs. The Director will oversee core processes such as scheduling, forecasting, and reporting within the LOB or Service Line. The Director will drive collaboration and integration of core RM processes and Firm initiatives to improve overall RM capabilities, incorporating global and functional requirements and priorities, including: Monitoring LOB workforce plans with utilization reporting and providing input to LOB leaders for forecasting. Generating scheduling, utilization, and forecasting reports, and providing analysis (as needed) of the data to assist in making staffing decisions. Understanding the line of business and/or solution set business needs, strategy, offerings/products, and challenges; maintaining a focus on supporting the goals and initiatives of each. Initiating, developing, and maintaining communication with internal clients to be their trusted advisor, adapting expectations for timeliness, responsiveness, accuracy, service quality, thoroughness, and sense of urgency. Partnering with TA and leadership on new hire goals, hiring, and workforce plan items. Partnering with leaders on rotations, global assignments, and other programs, implementing programs through the LOB, and providing feedback for process improvement. Participating in talent development meetings for ECS teams, providing candid feedback on interactions, and understanding individuals' goals for future rotation opportunities, assignments, industry exposure, FWOs, etc. Understanding local and national training offerings, sharing feedback on business needs for timing, and assisting with the identification of trainers. Utilizing, sharing, and developing best practices, staying up to date on market trends and upgrades of scheduling technology offerings for effectiveness. Coordinating resource sharing across Resource Managers, functional teams, and other business units. Effectively researching, documenting, analyzing, and interpreting information based on expectations, adapting approach when necessary, and using problem-solving and analytical skills to develop and share recommendations and solutions. Identifying trends to proactively balance workloads while increasing utilization, and providing various forms of analysis including financial, profitability, and exception reporting. Proofing, editing, and checking work for completeness, accuracy, and formatting, and verifying that scheduling, reporting, and other related information is current and accurate. Serving as Performance Advisor and providing oversight of the daily responsibilities of Resource Managers. Required Qualifications EDUCATION/CERTIFICATIONS Bachelors or Associates Degree or 3 - 5 years in a professional services firm as an external client server or resource management professional - Required Minimum 10+ years of relevant scheduling experience or LOB/Service Line experience "“ Required Strong Microsoft office skills, specifically with Excel and Powerpoint"“ Required Strong written and verbal communication skills, ability to communicate both verbally and written with diverse audiences at all levels of the organization.- Required Superior analytical, forecasting, problem solving and client service skills - Required Effective organization and time management skills and ability to manage multiple tasks required -Required Strong attention to detail "“ Required Ability to respond positively to changing circumstances, seek and implement change to drive business improvement; serve as a change agent "“ Required Operates with a sense of urgency - Required Ability to facilitate collaborative discussions regarding resource assignment, utilization and gap analysis between resource managers and leaders Ability to drive collaboration and communication between teams Process driven and ability to help train/drive/develop these processes to create unity and consistency across all offices within line of business and/or solution set Preferred Qualifications Resource Management or Project Management Certifications - Preferred Previous experience in LOB or Solution Set supporting "“ Preferred DayShape or Workday Experienced "“ Preferred PowerBI Experience - Preferred At RSM, we offer a competitive benefits and compensation package for all our people."We offer flexibility in your schedule, empowering you to balance life's demands, while also maintaining your ability to serve clients."Learn more about our total rewards at https://rsmus.com/careers/india.html . RSM does not tolerate discrimination and/or harassment based on race; colour; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender (including gender identity and/or gender expression); sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the Indian Armed Forces; Indian Armed Forces Veterans, and Indian Armed Forces Personnel status ; pre-disposing genetic characteristics or any other characteristic protected under applicable provincial employment legislation. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership. RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please send us an email at careers@rsmus.com.

SAP Technology Senior Specialist – SAP Technologies About IT in Nestl We are a team of IT professionals from diverse cultures, genders and age groups in the world’s largest food and beverage company. We innovate every day through forward-looking technologies to create opportunities for Nestl’s digital challenges with our consumers, customers and employees. We have exciting positions in our new Nestl global services operations based in Bangalore, which works alongside our Regional IT Hub in Sydney and Global IT hubs to provide technology services for Asia, Oceania and Africa (AOA). This set up will design, implement and maintain IT solutions and sharpen Nestl’s focus in the growing areas of digital, analytics and innovation to support changing customer, consumer and shopper focus. When you join our IT team, you’ll have the opportunity to collaborate across local and global Nestl teams and external partners to deliver innovative technologies that create tangible business value and contribute proactively to our sustainability goals. Our diversity brings fresh and innovative thinking to how we approach new and existing challenges while embracing different cultures, genders, sexual orientation, abilities and flexible ways of working. Watch our videos on women in IT and flexibility in IT and visit IT Jobs and Vacancies in India | Nestl (nestle.in) to learn more. Position Snapshot OrganizationNestl Global Services India, a Division of Nestl R&D, India LocationBengaluru, India Fluent English Reporting ManagerSAP Technologies Lead Position Summary Technology Senior Specialist is responsible for the design of the SAP Technology (Basis) solution(s) within area of expertise, ensuring secure and compliant design to Nestle IT and Industry standards, coaching and supporting team & partners in the implementation and operational requirements of the solution. The Technology Senior Specialist brings deep expertise and knowledge to the product or platform team. S/He will be responsible for ensuring that all SAP solutions within their technology area are delivered and maintained secure and compliant with internal standards and external regulations. This role involves developing measures, contributing to the Security & Compliance Index, and providing guidance and technical support to product teams. S/He guides and promotes optimal use of technology to support the cost-effective delivery of business requirements within their area of expertise. S/He should be self-motivated to find opportunities and take initiatives. Working at the leading edge of IT for the product or platform, the Technology Senior Specialist performs preliminary studies, helping to set the technological direction with the product or platform manager. S/He supports delivery and sustain of the most complex applications and business capabilities. S/He may be accountable for specific deliverables in relation to development or support of technical solutions within their area of specialty. Travel activity is low, depending on the project assigned, averaging at below 10%. A day in the life .... Provides deep specialist guidance and support in their specific specialties (e.g. HANA, S/4 suite, SAP Business suite (ERP, BW/BI, APO, PI), SAP SaaS Solutions (BTP, SSF) etc.) Ensure all SAP solutions are secure and compliant with internal standards and external regulations. Regularly review risks, compliance parameters, and metrics, supporting deployment and remediation of security vulnerabilities. Ensure timely review of vulnerability reports and support deployment/remediation. Engage with functional contacts and review requests in release forums. Act as BRM (Business relationship management) in the region for specific functional stream/s ensuring closeness to business, speed of delivery and innovation with purpose Supports the integration of solutions with various technologies Supports and influences the technical activity (design, build, testing) in complex environment. Makes recommendations on how to improve the effectiveness, efficiency and delivery of services using (emerging) technology and technical methods and methodologies Provides the product team with technical expertise, advising on best technology solutions, translating the business vision into technical vision Participates in the development of and/or review of standards, documentation and methods of working in the relevant area of expertise Considers a broad range of options and applies sound judgment to develop solutions within their specific specialism Ensures solution operational readiness defines global procedures and processes for operations in the area of expertise Ensures IT Customer and Consumer requirements are met, and service quality maintained when introducing new products. Considers the cost effectiveness of proposed solutions Responsible for ensuring that all solutions within their technology area are delivered and maintained secure and compliant with internal standards and external regulations, including privacy requirements Assists others in resolving complex technical problems and investigating the root cause of problems and recommends smart (specific, measurable, achievable, realistic, timely) solutions Support Partner Governance team to ensure the appropriate KPIs are defined and quality of service from our partners Provides guidance, directions and, if needed, technical support to product teams, mentoring and sharing technology knowledge with the teams What Will Make You Successful Bachelor's degree in computer science, system analysis or a related study, or equivalent experience 7+ years of experience in SAP BASIS Technologies (e.g., HANA, S/4 suite, SAP Business suite (ERP, BW/BI, APO, PI), SAP SaaS Solutions (BTP, SSF) etc.) Experience of successfully leading technical evaluations Experience of resolving technical issues, deep problem-solving skills, including those involving 3rd parties Preferably certification in corresponding technical fields Experience with effective communication at different levels in the organization Experience working in a global environment and with virtual teams Excellence in the technology domain of specialism Understanding and knowledge of product lifecycle methodologies (such as Agile/SCRUM principles, DevOps, project management principles) Understanding and knowledge of IT standards and controls Excellent analytical, technical and problem-solving skills, Root cause eradication mindset, Proactive approach, Receiver/Customer centricity Ability to understand the financial impact of technology alternatives Ability to quickly comprehend the functions and capabilities of existing, new and emerging technologies that enable and drive new business designs and models About Nestl Nestl enjoys a reputation as the world’s largest food and beverage company driven by our purpose - enhancing quality of life everyone, today and for generations to come. At Nestl, we constantly explore and push the boundaries of what is possible with foods, beverages, and nutritional health solutions to enhance quality of life and contribute to a healthier future to better support individuals, families, communities, and the planet. We have more than 2000 brands ranging from global icons to local favorites and are present in 190 countries worldwide.

Basic Section No. Of Openings 1 External Title Customer Service Officer Employment Type Permanent Employment Category Office Closing Date 30 May 2025 Organisational Entity Equitas Small Finance Bank Business Unit Liabilities Division/Function (SBU) Branch Banking Department Branch Banking Sub-Department Branch Banking Generic Role Customer Service Officer External Title (Job Role) Customer Service Officer Division Branch Banking Zone Rest of India 2 State Karnataka Region Karnataka Area Karnataka Direct Cluster Karnataka Direct PT Location Karnataka Branch Code 3001 Branch Name Jayanagar 4th T Block Skills Skill Highest Education No data available Working Language No data available About The Role RoleCategoryParametersParameter Weight %MetroUrbanSURuralCSOService QualityWelcome calling and onboarding Customers (100% of NTB A/cs of the Branch)10%NANANANACSOQuantitative ParametersMoM CASA NTB (Nos)7.5%8886CSOQuantitative ParametersIncremental MoM CASA AMB Value (Through NTB Accounts) (Rs Lacs)20%4432CSOQuantitative ParametersLI + GI+ MF + Assets - Net Revenue in Rs lacs (Total Yearly Income)7.5%1.81.51.21CSOPortfolio Management3% MoM TRV Growth of Mapped Book10%NANANANACSOPortfolio ManagementMapped Book Customer meetings Coverage5%NANANANACSOPortfolio ManagementPrimary (30%), Active (60%) and PH of min 2 for 40% of Mapped Book5%NANANANACSOCompliance and ControlsAudit RatingsBranch Medium Risk or below - Branch Medium Risk or below ,Follow the process as process and keep all the records available for checking - Timely Revert and rectification of audit findings20%NANANANACSOCompliance and ControlsNil adverse Audit observations in Cash Txns/Branch daily operations/Daily Reporting15%NANANANA 100%

Basic Section No. Of Openings 1 External Title Customer Service Officer Employment Type Permanent Employment Category Field Closing Date 13 Jun 2025 Organisational Entity Equitas Small Finance Bank Business Unit Liabilities Division/Function (SBU) Branch Banking Department Branch Banking Sub-Department Branch Banking Generic Role Customer Service Officer External Title (Job Role) Customer Service Officer Division Branch Banking Zone Rest of India 2 State Karnataka Region Karnataka Area Hubli Cluster Hubli PT Location Karnataka Branch Code 3017 Branch Name Ballari Skills Skill Highest Education No data available Working Language No data available About The Role RoleCategoryParametersParameter Weight %MetroUrbanSURuralCSOService QualityWelcome calling and onboarding Customers (100% of NTB A/cs of the Branch)10%NANANANACSOQuantitative ParametersMoM CASA NTB (Nos)7.5%8886CSOQuantitative ParametersIncremental MoM CASA AMB Value (Through NTB Accounts) (Rs Lacs)20%4432CSOQuantitative ParametersLI + GI+ MF + Assets - Net Revenue in Rs lacs (Total Yearly Income)7.5%1.81.51.21CSOPortfolio Management3% MoM TRV Growth of Mapped Book10%NANANANACSOPortfolio ManagementMapped Book Customer meetings Coverage5%NANANANACSOPortfolio ManagementPrimary (30%), Active (60%) and PH of min 2 for 40% of Mapped Book5%NANANANACSOCompliance and ControlsAudit RatingsBranch Medium Risk or below - Branch Medium Risk or below ,Follow the process as process and keep all the records available for checking - Timely Revert and rectification of audit findings20%NANANANACSOCompliance and ControlsNil adverse Audit observations in Cash Txns/Branch daily operations/Daily Reporting15%NANANANA 100%

Basic Section No. Of Openings 1 External Title Customer Service Officer Employment Type Permanent Employment Category Office Closing Date 08 Jun 2025 Organisational Entity Equitas Small Finance Bank Business Unit Liabilities Division/Function (SBU) Branch Banking Department Branch Banking Sub-Department Branch Banking Generic Role Customer Service Officer External Title (Job Role) Customer Service Officer Division Branch Banking Zone Rest of India 2 State Karnataka Region Karnataka Area Bangalore 2 Cluster Bangalore 2 PT Location Karnataka Branch Code 3012 Branch Name H D Kote Skills Skill Highest Education No data available Working Language No data available About The Role RoleCategoryParametersParameter Weight %MetroUrbanSURuralCSOService QualityWelcome calling and onboarding Customers (100% of NTB A/cs of the Branch)10%NANANANACSOQuantitative ParametersMoM CASA NTB (Nos)7.5%8886CSOQuantitative ParametersIncremental MoM CASA AMB Value (Through NTB Accounts) (Rs Lacs)20%4432CSOQuantitative ParametersLI + GI+ MF + Assets - Net Revenue in Rs lacs (Total Yearly Income)7.5%1.81.51.21CSOPortfolio Management3% MoM TRV Growth of Mapped Book10%NANANANACSOPortfolio ManagementMapped Book Customer meetings Coverage5%NANANANACSOPortfolio ManagementPrimary (30%), Active (60%) and PH of min 2 for 40% of Mapped Book5%NANANANACSOCompliance and ControlsAudit RatingsBranch Medium Risk or below - Branch Medium Risk or below ,Follow the process as process and keep all the records available for checking - Timely Revert and rectification of audit findings20%NANANANACSOCompliance and ControlsNil adverse Audit observations in Cash Txns/Branch daily operations/Daily Reporting15%NANANANA 100%

Basic Section No. Of Openings 1 External Title Customer Service Officer Employment Type Permanent Employment Category Field Closing Date 25 May 2025 Organisational Entity Equitas Small Finance Bank Business Unit Liabilities Division/Function (SBU) Branch Banking Department Branch Banking Sub-Department Branch Banking Generic Role Customer Service Officer External Title (Job Role) Customer Service Officer Division Branch Banking Zone South 2 State Telangana Region APT Area Hyderabad Cluster Hyderabad PT Location Secunderabad VF (Regional Office)-SECBD Branch Code 5002 Branch Name Lb Nagar Skills Skill Highest Education No data available Working Language No data available About The Role RoleCategoryParametersParameter Weight %MetroUrbanSURuralCSOService QualityWelcome calling and onboarding Customers (100% of NTB A/cs of the Branch)10%NANANANACSOQuantitative ParametersMoM CASA NTB (Nos)7.5%8886CSOQuantitative ParametersIncremental MoM CASA AMB Value (Through NTB Accounts) (Rs Lacs)20%4432CSOQuantitative ParametersLI + GI+ MF + Assets - Net Revenue in Rs lacs (Total Yearly Income)7.5%1.81.51.21CSOPortfolio Management3% MoM TRV Growth of Mapped Book10%NANANANACSOPortfolio ManagementMapped Book Customer meetings Coverage5%NANANANACSOPortfolio ManagementPrimary (30%), Active (60%) and PH of min 2 for 40% of Mapped Book5%NANANANACSOCompliance and ControlsAudit RatingsBranch Medium Risk or below - Branch Medium Risk or below ,Follow the process as process and keep all the records available for checking - Timely Revert and rectification of audit findings20%NANANANACSOCompliance and ControlsNil adverse Audit observations in Cash Txns/Branch daily operations/Daily Reporting15%NANANANA 100%

Basic Section No. Of Openings 1 External Title Customer Service Officer Employment Type Permanent Employment Category Field Closing Date 24 May 2025 Organisational Entity Equitas Small Finance Bank Business Unit Liabilities Division/Function (SBU) Branch Banking Department Branch Banking Sub-Department Branch Banking Generic Role Customer Service Officer External Title (Job Role) Customer Service Officer Division Branch Banking Zone South 2 State Telangana Region APT Area Hyderabad Cluster Hyderabad PT Location Mahabubnagar VF-MHBNR Branch Code 5001 Branch Name Paradise Skills Skill Highest Education No data available Working Language No data available About The Role RoleCategoryParametersParameter Weight %MetroUrbanSURuralCSOService QualityWelcome calling and onboarding Customers (100% of NTB A/cs of the Branch)10%NANANANACSOQuantitative ParametersMoM CASA NTB (Nos)7.5%8886CSOQuantitative ParametersIncremental MoM CASA AMB Value (Through NTB Accounts) (Rs Lacs)20%4432CSOQuantitative ParametersLI + GI+ MF + Assets - Net Revenue in Rs lacs (Total Yearly Income)7.5%1.81.51.21CSOPortfolio Management3% MoM TRV Growth of Mapped Book10%NANANANACSOPortfolio ManagementMapped Book Customer meetings Coverage5%NANANANACSOPortfolio ManagementPrimary (30%), Active (60%) and PH of min 2 for 40% of Mapped Book5%NANANANACSOCompliance and ControlsAudit RatingsBranch Medium Risk or below - Branch Medium Risk or below ,Follow the process as process and keep all the records available for checking - Timely Revert and rectification of audit findings20%NANANANACSOCompliance and ControlsNil adverse Audit observations in Cash Txns/Branch daily operations/Daily Reporting15%NANANANA 100%

* 1-2 years of handling Level 1 Customer Service support in a voice process. * Customer Centric Orientation: Ability to understand and address the unique needs of authors and reviewers, providing tailored solutions. * Problem-Solving Skills: Strong problem-solving and time management skills, with the capacity to work independently and learn new skills. * Communication Skills: Excellent interpersonal and communication skills required to effectively communicate with authors and reviewers. * Teamwork: Ability to work effectively in a team, manage multiple tasks, and meet tight deadlines in a fast-paced environment. * Technical Proficiency: Experience in MS Office (Word, Excel, and PPT) and Content Management System tools is preferred. Education Any Bachelors degree Responsibilities Provide customer-centric support to authors and reviewers, ensuring seamless publication of research reports with minimal disruption. * Author-Centric Support: The primary role is to provide customer-centric support to authors & reviewers throughout their content creation to publication journey. This includes understanding their unique needs, addressing queries, and providing tailored solutions. * Effective Communication and Escalation: Communicate with authors and reviewers effectively and empathetically, addressing issues and inquiries following support procedures. Escalate when needed, always keeping the authors needs and concerns in mind. * Responsive Issue Management: Address all issues related to publishing with a high level of urgency, ensuring minimal disruption to authors. This involves evaluating each situation on a case-by-case basis and taking the appropriate response or escalation actions within the agreed-upon SLA and SOP. * Publication Process Support: Provide guidance and assistance to authors during the publication of research reports using CMS and FMP in accordance with approved SLA and SOPs. This involves a focus on making the publishing process as seamless and intuitive for authors as possible. * Knowledge Maintenance and Continuous Learning: Stay updated on current, new, and expired issues including workarounds. This role requires an understanding of all documented functions, SLAs, and a commitment to continuous learning to improve service quality and author satisfaction.

To provide level 2 support and to ensure a professional and consistent delivery of quality service to Orange Business services customers and achievement of operational targets Any Degree or Diploma in Electronics/Computers or science required CCNA, CCNP 2-4 years of Industry experience, preferable service desk in a customer support in the telecommunication industry 2 year of relevant technical experience Global Delivery & Operations

JOB PURPOSE Provide existing and potential customers with a superior and consistent quality service, both directly and in conjunction with GHA. Ensure efficient day to day operations within the location by guiding and directing the team and ensure adherence to EK SkyCargo procedures. JOB ACCOUNTABILITIES LINKED TO OBJECTIVE AREAS Plan, organise and co-ordinate the operational activities to ensure optimal efficiencies and productivity, delegating responsibilities to and controlling subordinate staff and GHA/third party contractors as appropriate. Monitor and oversee the service provided by GHA to ensure it is in line with EK standards, and where there are shortcomings, to address these appropriately and timeously Resolve problems arising such as delays, disruptions, cargo mishandling and transfer cargo in order to minimise cargo off loadings and maximise utilisation of space available. Review, collate and compile the cargo documentation for cargo uplifted on flights in accordance with local regulations and company policies Ensure accurate completion of all post flight activities including dispatch of message, forwarding documentation and completion of station file. Where required, take appropriate action for any irregularities/ discrepancies Investigate and respond to queries, complaints and claims received from internal and external customers in an efficient and timely manner Update and maintain Cargo Systems in order to provide the requisite customer service information, including rate filing and facilitate accurate revenue accounting Supervisory accountabilities: Motivate, train and give feedback to staff to ensure all tasks are completed on time and to ensure high standard of service is maintained. Undertake various administration functions including rostering of staff, completion of performance appraisals, reordering of stationery as required. Supervise the cargo operations as required to ensure all activities are completed safely and in an efficient manner. Act as the senior in charge where no manager / officer is on duty

About The Role We are looking for a skilled Modeling Analytics Specialist to join our dynamic team. In this role, you will be responsible for leveraging advanced statistical and machine learning models to analyze complex data sets. Your insights and recommendations will drive strategic decision-making and optimize business processes. The ideal candidate must possess knowledge relevant to the functional area, and act as a subject matter expert in providing advice in the area of expertise, and also focus on continuous improvement for maximum efficiency. It is vital to focus on the high standard of delivery excellence, provide top-notch service quality and develop successful long-term business partnerships with internal/external customers by identifying and fulfilling customer needs. The candidate should be able to break down complex problems into logical and manageable parts in a systematic way, and generate and compare multiple options, and set priorities to resolve problems. The ideal candidate must be proactive, and go beyond expectations to achieve job results and create new opportunities. The role must positively influence the team, motivate high performance, promote a friendly climate, give constructive feedback, provide development opportunities, and manage career aspirations of direct reports. Communication skills are key here, to explain organizational objectives, assignments, and the big picture to the team, and to articulate team vision and clear objectives. Senior Process Manager Roles and responsibilities: Develop and implement predictive models, segmentation analysis, and statistical analyses to extract insights from large datasets. Apply machine learning algorithms to solve business problems and improve operational efficiency. Collaborate with cross-functional teams to identify business requirements and translate them into analytical solutions. Utilize tools such as [list specific tools, e.g., Python, R] for data manipulation, modeling, and visualization. Create and automate reports and dashboards to present findings and actionable recommendations to stakeholders. Conduct deep dives into data to identify trends, patterns, and anomalies that can inform strategic initiatives. Ensure data accuracy and integrity by validating data sources and implementing quality assurance measures. Stay updated on industry trends and best practices in modeling, analytics, and data science. Technical and Functional Skills: Bachelor’s degree in Statistics, Mathematics, Computer Science, or a related field (preferred) with 7+ years of proven experience in statistical modeling, machine learning, and data analysis. Proficiency in programming languages such as [specific tools you use, e.g., Python, R]. Experience with data visualization tools (e.g., Tableau, Power BI) for presenting insights and findings. Strong analytical and problem-solving skills with the ability to interpret complex data sets. Excellent communication and collaboration skills to work effectively with diverse teams. About the Team eClerx is a global leader in productized services, bringing together people, technology and domain expertise to amplify business results. Our mission is to set the benchmark for client service and success in our industry. Our vision is to be the innovation partner of choice for technology, data analytics and process management services. Since our inception in 2000, we've partnered with top companies across various industries, including financial services, telecommunications, retail, and high-tech. Our innovative solutions and domain expertise help businesses optimize operations, improve efficiency, and drive growth. With over 18,000 employees worldwide, eClerx is dedicated to delivering excellence through smart automation and data-driven insights. At eClerx, we believe in nurturing talent and providing hands-on experience. eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, per applicable law.

About The Role We are looking for a skilled Modeling Analytics Specialist to join our dynamic team. In this role, you will be responsible for leveraging advanced statistical and machine learning models to analyze complex data sets. Your insights and recommendations will drive strategic decision-making and optimize business processes. The ideal candidate must possess knowledge relevant to the functional area, and act as a subject matter expert in providing advice in the area of expertise, and also focus on continuous improvement for maximum efficiency. It is vital to focus on the high standard of delivery excellence, provide top-notch service quality and develop successful long-term business partnerships with internal/external customers by identifying and fulfilling customer needs. The candidate should be able to break down complex problems into logical and manageable parts in a systematic way, and generate and compare multiple options, and set priorities to resolve problems. The ideal candidate must be proactive, and go beyond expectations to achieve job results and create new opportunities. The role must positively influence the team, motivate high performance, promote a friendly climate, give constructive feedback, provide development opportunities, and manage career aspirations of direct reports. Communication skills are key here, to explain organizational objectives, assignments, and the big picture to the team, and to articulate team vision and clear objectives. Senior Process Manager Roles and responsibilities: Develop and implement predictive models, segmentation analysis, and statistical analyses to extract insights from large datasets. Apply machine learning algorithms to solve business problems and improve operational efficiency. Collaborate with cross-functional teams to identify business requirements and translate them into analytical solutions. Utilize tools such as [list specific tools, e.g., Python, R] for data manipulation, modeling, and visualization. Create and automate reports and dashboards to present findings and actionable recommendations to stakeholders. Conduct deep dives into data to identify trends, patterns, and anomalies that can inform strategic initiatives. Ensure data accuracy and integrity by validating data sources and implementing quality assurance measures. Stay updated on industry trends and best practices in modeling, analytics, and data science. Technical and Functional Skills: Bachelor’s degree in Statistics, Mathematics, Computer Science, or a related field (preferred) with 7+ years of proven experience in statistical modeling, machine learning, and data analysis. Proficiency in programming languages such as [specific tools you use, e.g., Python, R]. Experience with data visualization tools (e.g., Tableau, Power BI) for presenting insights and findings. Strong analytical and problem-solving skills with the ability to interpret complex data sets. Excellent communication and collaboration skills to work effectively with diverse teams. About the Team eClerx is a global leader in productized services, bringing together people, technology and domain expertise to amplify business results. Our mission is to set the benchmark for client service and success in our industry. Our vision is to be the innovation partner of choice for technology, data analytics and process management services. Since our inception in 2000, we've partnered with top companies across various industries, including financial services, telecommunications, retail, and high-tech. Our innovative solutions and domain expertise help businesses optimize operations, improve efficiency, and drive growth. With over 18,000 employees worldwide, eClerx is dedicated to delivering excellence through smart automation and data-driven insights. At eClerx, we believe in nurturing talent and providing hands-on experience. eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, per applicable law.

About The Role We are looking for a skilled Modeling Analytics Specialist to join our dynamic team. In this role, you will be responsible for leveraging advanced statistical and machine learning models to analyze complex data sets. Your insights and recommendations will drive strategic decision-making and optimize business processes. The ideal candidate must possess knowledge relevant to the functional area, and act as a subject matter expert in providing advice in the area of expertise, and also focus on continuous improvement for maximum efficiency. It is vital to focus on the high standard of delivery excellence, provide top-notch service quality and develop successful long-term business partnerships with internal/external customers by identifying and fulfilling customer needs. The candidate should be able to break down complex problems into logical and manageable parts in a systematic way, and generate and compare multiple options, and set priorities to resolve problems. The ideal candidate must be proactive, and go beyond expectations to achieve job results and create new opportunities. The role must positively influence the team, motivate high performance, promote a friendly climate, give constructive feedback, provide development opportunities, and manage career aspirations of direct reports. Communication skills are key here, to explain organizational objectives, assignments, and the big picture to the team, and to articulate team vision and clear objectives. Senior Process Manager Roles and responsibilities: Develop and implement predictive models, segmentation analysis, and statistical analyses to extract insights from large datasets. Apply machine learning algorithms to solve business problems and improve operational efficiency. Collaborate with cross-functional teams to identify business requirements and translate them into analytical solutions. Utilize tools such as [list specific tools, e.g., Python, R] for data manipulation, modeling, and visualization. Create and automate reports and dashboards to present findings and actionable recommendations to stakeholders. Conduct deep dives into data to identify trends, patterns, and anomalies that can inform strategic initiatives. Ensure data accuracy and integrity by validating data sources and implementing quality assurance measures. Stay updated on industry trends and best practices in modeling, analytics, and data science. Technical and Functional Skills: Bachelor’s degree in Statistics, Mathematics, Computer Science, or a related field (preferred) with 7+ years of proven experience in statistical modeling, machine learning, and data analysis. Proficiency in programming languages such as [specific tools you use, e.g., Python, R]. Experience with data visualization tools (e.g., Tableau, Power BI) for presenting insights and findings. Strong analytical and problem-solving skills with the ability to interpret complex data sets. Excellent communication and collaboration skills to work effectively with diverse teams. About the Team eClerx is a global leader in productized services, bringing together people, technology and domain expertise to amplify business results. Our mission is to set the benchmark for client service and success in our industry. Our vision is to be the innovation partner of choice for technology, data analytics and process management services. Since our inception in 2000, we've partnered with top companies across various industries, including financial services, telecommunications, retail, and high-tech. Our innovative solutions and domain expertise help businesses optimize operations, improve efficiency, and drive growth. With over 18,000 employees worldwide, eClerx is dedicated to delivering excellence through smart automation and data-driven insights. At eClerx, we believe in nurturing talent and providing hands-on experience. eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, per applicable law.

About The Role We are looking for a skilled Modeling Analytics Specialist to join our dynamic team. In this role, you will be responsible for leveraging advanced statistical and machine learning models to analyze complex data sets. Your insights and recommendations will drive strategic decision-making and optimize business processes. The ideal candidate must possess knowledge relevant to the functional area, and act as a subject matter expert in providing advice in the area of expertise, and also focus on continuous improvement for maximum efficiency. It is vital to focus on the high standard of delivery excellence, provide top-notch service quality and develop successful long-term business partnerships with internal/external customers by identifying and fulfilling customer needs. The candidate should be able to break down complex problems into logical and manageable parts in a systematic way, and generate and compare multiple options, and set priorities to resolve problems. The ideal candidate must be proactive, and go beyond expectations to achieve job results and create new opportunities. The role must positively influence the team, motivate high performance, promote a friendly climate, give constructive feedback, provide development opportunities, and manage career aspirations of direct reports. Communication skills are key here, to explain organizational objectives, assignments, and the big picture to the team, and to articulate team vision and clear objectives. Senior Process Manager Roles and responsibilities: Develop and implement predictive models, segmentation analysis, and statistical analyses to extract insights from large datasets. Apply machine learning algorithms to solve business problems and improve operational efficiency. Collaborate with cross-functional teams to identify business requirements and translate them into analytical solutions. Utilize tools such as [list specific tools, e.g., Python, R] for data manipulation, modeling, and visualization. Create and automate reports and dashboards to present findings and actionable recommendations to stakeholders. Conduct deep dives into data to identify trends, patterns, and anomalies that can inform strategic initiatives. Ensure data accuracy and integrity by validating data sources and implementing quality assurance measures. Stay updated on industry trends and best practices in modeling, analytics, and data science. Technical and Functional Skills: Bachelor’s degree in Statistics, Mathematics, Computer Science, or a related field (preferred) with 7+ years of proven experience in statistical modeling, machine learning, and data analysis. Proficiency in programming languages such as [specific tools you use, e.g., Python, R]. Experience with data visualization tools (e.g., Tableau, Power BI) for presenting insights and findings. Strong analytical and problem-solving skills with the ability to interpret complex data sets. Excellent communication and collaboration skills to work effectively with diverse teams. About the Team eClerx is a global leader in productized services, bringing together people, technology and domain expertise to amplify business results. Our mission is to set the benchmark for client service and success in our industry. Our vision is to be the innovation partner of choice for technology, data analytics and process management services. Since our inception in 2000, we've partnered with top companies across various industries, including financial services, telecommunications, retail, and high-tech. Our innovative solutions and domain expertise help businesses optimize operations, improve efficiency, and drive growth. With over 18,000 employees worldwide, eClerx is dedicated to delivering excellence through smart automation and data-driven insights. At eClerx, we believe in nurturing talent and providing hands-on experience. eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, per applicable law.

Job Description - Remote Monitoring and Diagnostics Center (RMDC) ABOUT THE POSITION: The Remote Monitoring and Diagnostics Center (RMDC) is a mission-critical global team that operates as the first point of contact for diagnosing and resolving issues across Fluence s worldwide Battery Energy Storage Systems (BESS) fleet. The RMDC ensures 24/7/365 operational availability and performance of energy storage sites by managing incidents, coordinating timely maintenance, and performing proactive monitoring and diagnostics remotely. This role is central to the safe, reliable, and cost-effective performance of the most advanced energy storage assets in the world. KEY RESPONSIBILITIES: As a part of the RMDC Engineer, you will: - Act as the remote owner for large-scale BESS sites across the globe - Be the primary point of contact for all operational and technical issues reported via alarms or customer calls - Monitor, diagnose, and troubleshoot a wide range of systems and components including: Battery Management Systems (BMS) Power Conversion Systems / Inverters (PCS) HVAC & Chillers Ubuntu/Linux Servers SCADA Systems Networking Devices: Cisco Routers, Switches, and Firewalls - Coordinate with Field Service Engineers (FSEs), regional operations teams, and technical specialists to resolve incidents within SLA timelines - Ensure safety-first practices during all remote maintenance or guidance provided - Maintain accurate and complete logs, site tickets, and professional service reports within Fluences service management platform - Proactively identify and implement process improvements to increase uptime, response time, and cost-efficiency - Escalate persistent issues and provide detailed feedback to Engineering, Product, and Installation teams for design and system enhancements - Support planned preventive maintenance (PPM) activities remotely and ensure minimal site disruptions - Participate in continuous knowledge sharing and training to maintain system-wide familiarity across all deployed configurations SHIFT & TEAM STRUCTURE: - Based in Bangalore, working in a 24/7 rotational shift model including weekends and holidays - Part of a global critical response team responsible for uninterrupted remote site management year-round - Support is provided to all Fluence assets across Americas, EMEA, and APAC regions IDEAL CANDIDATE QUALIFICATIONS: - Bachelor s degree in Electrical, Mechanical, Electronics, or Computer Engineering (BSEE, BSME, BSCE), or Licensed Electrician - Minimum 2-3 years of experience in remote O&M or technical support roles in Energy Storage, Power Generation, or Industrial Automation - Proven hands-on experience in monitoring and remote troubleshooting of: Battery Management Systems (BMS) Power Conversion Systems (PCS) / Inverters HVAC/Chiller and Cooling Systems Ubuntu/Linux OS Servers (RHCSA certification preferred) Cisco networking devices (CCNA certification preferred) SCADA and industrial communication protocols (MODBUS, OPC, BACnet, etc.) - Comfortable in high-pressure environments with a focus on uptime, service quality, and customer satisfaction - Excellent verbal and written communication skills with a strong customer-first approach - Experience working with incident management and ticketing systems - Strong documentation, reporting, and analytical skills using Microsoft Office and service platforms - Physically capable to support field teams if needed (lifting up to 40lbs, climbing ladders/steps, etc.) - Willingness to work rotational night shifts, holidays, and support weekends as part of a 365-day operational team WHY JOIN FLUENCE RMDC? - Be a part of the core global operations team that supports the clean energy transition - Work on cutting-edge energy storage technologies - Grow your career in a high-impact, technical role with opportunities to cross-train and collaborate globally - Contribute to improving energy grid stability, sustainability, and resilience worldwide

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. Job Track Description Performs tasks based on established procedures. Uses data organizing and coordination skills to perform business support or technical work. Requires vocational training, certifications, licensures, or equivalent experience. General Profile Expands skills within an analytical or operational process. Maintains appropriate licenses, training, and certifications. Applies experience and skills to complete assigned work. Works within established procedures and practices. Works with a moderate degree of supervision. Functional Knowledge Has developed skillset in a range of processes, procedures, and systems. Business Expertise Understanding of how teams integrate and work best together to support the achievement of company goals. Impact Impacts a team, by example, through the quality service and information provided. Follows standardized procedures and receives moderate supervision and guidance. Leadership Has no supervisory responsibilities. Manages own workload. Problem Solving Uses existing procedures to solve standard problems without supervisory approval. Interpersonal Skills Exchanges information and ideas effectively. Responsibility Statements Manages client employee data for recruitment records of potential employees, online tests, and travel expenses. Coordinates logistics for recruiting events with vendors and prepares event reports. Administers pre-employment screening checks in collaboration with other departments and vendors. Ensures proper paperwork for new candidates, including medical and fit reports. Ensures new hires have required information and instruction in preparation for their first day of work. Performs other duties as assigned. Complies with all policies and standards. Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded:click here to access or download the form. Complete the form and then email it as an attachment toFTADAAA@conduent.com.You may alsoclick here to access Conduent's ADAAA Accommodation Policy. At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent.

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. Job Track Description: Requires broad technical expertise and industry knowledge. Accountable for functional, operational, and/or program management. Assists others in achieving goals. Manages performance appraisals and pay reviews. Manages training for 3 or more employees. Manages hiring and termination actions. General Profile Supervises daily tasks of complex business, technical support, or production teams. Responsible for the success of the team. Works within established precedents and practices. Examines information to solve ongoing problems. Ability to perform work unsupervised. Functional Knowledge Has a comprehensive understanding of a range of processes, procedures, systems and concepts in own field. Business Expertise Understands how to coordinate efforts across teams to achieve goals. Impact Impacts a team, by example, through the quality service and information provided. Leadership Provides day to day supervision to a team. (e.g., coaching on performance, coordinating activities, checking on quality, and work progress) Problem Solving Solves problems and evaluates possible solutions using technical experience and precedents. Interpersonal Skills Uses tact to exchange ideas and information concisely and rationally. Responsibility Statements Provides daily direction to employees so that Accounting services operations are performed to standards. Reviews expenditure expense/payment/outstanding reports for proper authorization and precision. Serves as point of contact and a mentor for resolving complicated issues related to accounting. Ensures delivery within the given timeframe and quality parameters. Tracks project metrics and employee performance records and provides feedback. Handles people management responsibilities of assigned reporters. Assists managers in any departmental initiatives and process improvement discussions. Performs other duties as assigned. Complies with all policies and standards. Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded:click here to access or download the form. Complete the form and then email it as an attachment toFTADAAA@conduent.com.You may alsoclick here to access Conduent's ADAAA Accommodation Policy. At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent.

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. Job Track Description Performs tasks based on established procedures. Uses data organizing and coordination skills to perform business support or technical work. Requires vocational training, certifications, licensures, or equivalent experience. General Profile Has advanced and specialized expertise within a range of analytical or operational processes. Completes assignments and facilitates the work of others. May coordinate assignments beyond work area. Proposes improvements to processes and methods. Acts as a lead, coordinating the work of others, but is not a supervisor. Works autonomously within established procedures. Functional Knowledge Has developed skills in a range of processes, procedures, and systems. Acts as a technical expert in some areas. Business Expertise Understanding of how best teams integrate and work together to achieve company goals. Impact Impacts a team, by example, through the quality service and information provided Suggests work procedure and practice enhancements to improve efficiency. Leadership Serves as a team lead. May allocate work to team members. Provides subject matter guidance to junior team members. Problem Solving Provides solutions to atypical problems with little or no precedent. Interpersonal Skills Exchanges information and ideas effectively. Responsibility Statements Answers telephone, e-mail, or chat queries related to HR following client policies and procedures. Resolves telephone and chat inquiries quickly. Assists employees and managers in the completion of appropriate forms, navigation of HR systems, processes, and policies. Investigates any issues raised by the client's employees related to incorrect payments/incorrect records. Provides information to employees and HR on matters pertaining to personnel forms and records. Initiates appropriate actions as required by HR or employee. Advises on benefit plan options. Performs other duties as assigned. Complies with all policies and standards. Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded:click here to access or download the form. Complete the form and then email it as an attachment toFTADAAA@conduent.com.You may alsoclick here to access Conduent's ADAAA Accommodation Policy. At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent.

Job Track Description: Performs tasks based on established procedures. Uses data organizing and coordination skills to perform business support or technical work. Requires vocational training, certifications, licensures, or equivalent experience. General Profile Expands skills within an analytical or operational process. Maintains appropriate licenses, training, and certifications. Applies experience and skills to complete assigned work. Works within established procedures and practices. Works with a moderate degree of supervision. Functional Knowledge Has developed skillset in a range of processes, procedures, and systems. Business Expertise Understanding of how teams integrate and work best together to support the achievement of company goals. Impact Impacts a team, by example, through the quality service and information provided. Follows standardized procedures and receives moderate supervision and guidance. Leadership Has no supervisory responsibilities. Manages own workload. Problem Solving Uses existing procedures to solve standard problems without supervisory approval. Interpersonal Skills Exchanges information and ideas effectively. Responsibility Statements Manages client employee data for recruitment records of potential employees, online tests, and travel expenses. Coordinates logistics for recruiting events with vendors and prepares event reports. Administers pre-employment screening checks in collaboration with other departments and vendors. Ensures proper paperwork for new candidates, including medical and fit reports. Ensures new hires have required information and instruction in preparation for their first day of work. Performs other duties as assigned. Complies with all policies and standards. .

locationsBangalore,India time typeFull time posted onPosted 30+ Days Ago job requisition idR0000286876 Senior Specialist TCOM Guest Services Years of Experience Desired0-1 year About us Target is an iconic brand, a Fortune 50 company and one of Americas leading retailers... The Target Enterprise Services (TES) organization is close to the action when it comes to communicationwhether with guests or Target team members. From guest service professionals and product designers to vendor managers and financial and workforce management analysts, TES comprises several key and high-visibility areas that elevate and nurture Targets distinctive reputation. We cultivate loyalty and satisfaction through exceptional service and support. TES includes several contact centers focused on the quick and seamless resolution of a variety of issues. From REDcard Guest Services to the Client Support Center, we pride ourselves on infusing every interaction with that signature Target service that guests and team members alike have come to expect. We directly support Targets bottom line through building guest loyalty as the retailer of choice and taking care of our team members so that they can get back to the work they do best, from headquarters to stores to distribution centers. Guest Services handles all guest inquiries, issues, reviews, and comments relating to Target.com orders and site issues. As a Senior Specialist in Guest Services, youll provide a branded experience with every contact by engaging the guest via Guest Services platform to deepen the relationship and drive loyalty and sales. Youll be empowered to make decisions and resolve guest concerns in a courteous, helpful manner by providing excellent guest service skills, strong work ethic and integrity. Youll learn new technology and solve problems using all available resources and knowledge. You will interact with teams across Target to effectively resolve guest issues in a timely manner, and be responsible for identifying, evaluating, and communicating guest trends to leadership in a prompt manner. Youll need to adapt quickly to the changing needs of the business while displaying a positive attitude and professionalism in interactions both internally and externally. Youll maintain department performance standards and goals related to performance and quality service and have a thorough understanding of policies and procedures to support compliance. You will work in a multi-media environment (e-mails, phone calls, chat, letters and other non-guest facing work types) and need to prioritize work accordingly, while working independently in a fast-paced service center environment. Job duties may change at any time due to business needs. About you Bachelors Degree from an Accredited University. Fresher or 1 year of previous customer service experience, preferably in Chat environment. Ability to interact with guests, team members and internal business partners with a professional, friendly, and empathetic style Excellent verbal and written communication skills, including listening and negotiating. Experience dealing with escalated guest complaints Ability to use various information sources to answer questions, identify problems and appropriately resolve guest issues Open to work in 24/7 shifts, preferably working in US time zones This description is intended as a guide only. The listed duties may be changed at the discretion of the incumbents supervisor.

locationsBangalore,India time typeFull time posted onPosted 4 Days Ago job requisition idR0000388839 About us: As a Fortune 50 company with more than 400,000 team members worldwide, Target is an iconic brand and one of America's leading retailers. Joining Target means promoting a culture of mutual care and respect and striving to make the most meaningful and positive impact. Becoming a Target team member means joining a community that values different voices and lifts each other up . Here, we believe your unique perspective is important, and you'll build relationships by being authentic and respectful. Overview about TII At Target, we have a timeless purpose and a proven strategy. And that hasnt happened by accident. Some of the best minds from different backgrounds come together at Target to redefine retail in an inclusive learning environment that values people and delivers world-class outcomes. That winning formula is especially apparent in Bengaluru, where Target in India operates as a fully integrated part of Targets global team and has more than 4,000 team members supporting the companys global strategy and operations. Target Human Resources is well known for its signature ability to build the very best teams, and we infuse our work with Targets distinctive retail brand by continuously experimenting, evolving and innovating. With the chance to positively impact nearly 350,000 people worldwide in our stores, distribution centers and headquarters, youll be a strategic partner to both the leaders and the team members who elevate and nurture the Target guest experience. Our dynamic, passionate and responsive team comprises specialized people-professionals from several diverse disciplines. We operate behind the scenes to create a progressive culture of value, respect, reward and professional advancement. Use your skills, experience and talents to be a part of groundbreaking thinking and visionary goals. Following company procedures as it relates to HR best practices and handling confidential information Perform incoming document audit, ingest and index to the document storage system for retention. Timely audit of Team Member records, ensuring data quality. Utilize the on-line resources and process pages for fast, accurate information regarding job functions and procedural changes. Maintain performance standards, both in production and quality of service. Maintaining and supporting Service Delivery during BCP situations for all critical worksets. Be curious, share relevant error trends and continuously work towards quality improvement in your specialized teams. Mentor and buddy new team members. Also support peak season contractors through training and mentoring. Be agile with new learnings and focus towards process improvement opportunities. Assertively channelizing the efforts to develop and improve business skills, critical thinking and creative reasoning. Participate in application testing, share experiences, insights and learnings Deliver results with short learning period. Requirements Graduate in any discipline 0-2 years of work experience Good oral and written communication skills Good organizational skills and ability to multi-task Typing and computer skills; knowledge of the Microsoft Office Package Flexibility to shift rotation, including night and weekend shifts. Team Player/Attitude and Self-motivated Attention to detail and the ability to maintain established team quality standards Good problem solving skills and innovative skills Useful Links- Life at Target- Benefits- Culture-

Managing office administration assets and upkeep of the same. Agents Contracting New Business Processing Banking of Initial & Renewal Premium Managing Petty cash & vendor payments Retention of Surrender Requests Execution of all Service Requests - Post Policy Issuance Reverting on customer queries and complaints Maintaining high NPS Scores Life Claims processing Handling compliance issues. Audit Rating Measure of Success Service to Delight-NPS-90 & 3 days TAT Customer Engagement - 70% Surrender Retention - 70% NPS-90 100% Banking with 24 hours. Vendor payment TAT should be Surrender Requests 100 % Accuracy of POS requests 100 % Accuracy of Customer service Zero Day upload of POS & Claims Docs in FTP server. Audit rating 2 Service to Recruitment-100% Service to Sales(Agency & Cat)-100% Persistency-90% Freelook to retain-45% Desired qualifications and experience Graduate / Post-Graduate in any discipline. 2-3 years experience handling front end customer services Knowledge of service quality is required Knowledge and skills required Must be highly customer centric Excellent communication skills Good co-ordination skills Data management on Excel should be good