2384 Service Quality Jobs - Page 40

To provide investment operations support to Fund Operations boutique fund managers covering a range of portfolio administration functions namely valuations, corporate actions, cash forecasting, performance reporting, trade settlement management, cash movements, broker and custodian liaison, and relationship management. The role covers a range functions working on managed funds, private equity funds and listed investment companies. Investment types covers both domestic and international types including Equities, Futures, Options, FX, Currency forwards, Swaps, Fixed Income, and Managed Funds. Key Accountabilities and main responsibilities Strategic Focus Provide support in the onboarding of ne...

To provide investment operations support to Fund Operations boutique fund managers covering a range of portfolio administration functions namely valuations, corporate actions, cash forecasting, performance reporting, trade settlement management, cash movements, broker and custodian liaison, and relationship management. The role covers a range functions working on managed funds, private equity funds and listed investment companies. Investment types covers both domestic and international types including Equities, Futures, Options, FX, Currency forwards, Swaps, Fixed Income, and Managed Funds. Key Accountabilities and main responsibilities Strategic Focus Provide support in the onboarding of ne...

Purpose and Scope of position This position contributes to our success by: Providing legendary customer service to all customers. This job creates the Starbucks Experience for our customers by providing customers with prompt service, quality beverages and products, and maintaining a clean and comfortable store environment. Barista is responsible for modelling and acting in accordance with TATA Starbucks guiding principles. Competencies Winning With Integrity Working Together Achieving Results Helping Others Succeed Living Our Misson And Values Making Every Customer Feel Special Summary of Key Responsibilities Responsibilities and essential job functions include but are not limited to the fol...

Purpose and Scope of position This position contributes to our success by: Providing legendary customer service to all customers. This job creates the Starbucks Experience for our customers by providing customers with prompt service, quality beverages and products, and maintaining a clean and comfortable store environment. Barista is responsible for modelling and acting in accordance with TATA Starbucks guiding principles. Competencies Winning With Integrity Working Together Achieving Results Helping Others Succeed Living Our Misson And Values Making Every Customer Feel Special Summary of Key Responsibilities Responsibilities and essential job functions include but are not limited to the fol...

Job Title: Associate Location: Andheri, Mumbai Department: [Category / Operations / Supply / Growth / Customer Experience] Reporting to: Dy-Manager / AGM About BelleVie BelleVie is a fast-growing, tech-enabled home services platform dedicated to delivering premium services in residential communities. From professional cleaning to the Women Salon category, we connect customers with skilled, trained, and verified service professionals ensuring quality, trust, and convenience at every step. We are looking for ambitious and driven individuals to join our team and help shape the future of home services. Role Summary As an Associate at BelleVie, you will be responsible for executing day-to-day cat...

Do you have a flair for Settlements & Client Servicing Do you have a good understanding of Settlements , Corporate Actions & Client Service Are you interested in supporting our teams to provide a top quality service to our clients Do you thrive in a dynamic and collaborative environmentWere looking for someone like that to: be part of our Securities Settlements teams in Hyderabad / Pune be responsible for either Matching of trades , Settlement investigation , CSDR Penalties , Buyin management , Reconciliations , escalations & query management Working with teams on root cause analysis and suggest and implement process improvements take responsibility for appropriate exception escalation and c...

POSITION SUMMARY: The Communication Coach is responsible for evaluating agents and coaching them on communication and language proficiency to ensure that communication and language used on calls is at acceptable standards. JOB FUNCTION AND RESPONSIBILITIES: Remote monitoring and side by side/live call monitoring of calls & providing detailed feedback to the advisor Responsible to coach the agents and to develop their communication styles & customer service skills (this could include sentence construction, grammar, rate of speech, clarity of speech, pronunciation of process specific words, or soft skills like call control etc.) Work closely with the BU to improve the performance of the bottom...

POSITION SUMMARY: The Communication Coach is responsible for evaluating agents and coaching them on communication and language proficiency to ensure that communication and language used on calls is at acceptable standards. JOB FUNCTION AND RESPONSIBILITIES: Remote monitoring and side by side/live call monitoring of calls & providing detailed feedback to the advisor Responsible to coach the agents and to develop their communication styles & customer service skills (this could include sentence construction, grammar, rate of speech, clarity of speech, pronunciation of process specific words, or soft skills like call control etc.) Work closely with the BU to improve the performance of the bottom...

Job Description At Alight, we believe a company s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to Be Alight. Our Values: Champion People be empathetic and help create a place where everyone belongs. Grow with purpose Be inspired by our higher calling of improving lives. Be Alight act with integrity, be real and empower others. It s why we re so driven to connect passion with purpose. Our team s expertise in human insights and cloud technology gives companies and employees around the world the ability to power confident decisions, for life. With a comprehensive total rewards package, continu...

ROLE : Operations City LeadCAREER GRADE : L2 REPORTING TO: Operations Regional Head. About the Role: As the Operations City Lead for Mumbai, you will be a vital part of our dynamic team, driving operational excellence and ensuring seamless delivery of our rental services. Your leadership skills, strategic mindset, and passion for customer satisfaction will play a pivotal role in our growth and success in Mumbai. Responsibilities and Ownership: (Things that the role cannot miss) Operational Management: Oversee and manage day-to-day operations of Rentomojo in Mumbai. ensuring smooth functioning across warehouses, logistics, and service delivery. Team Leadership: Lead and inspire a team of dedi...

ROLE : Operations City Lead CAREER GRADE : L2 REPORTING TO: Operations Regional Head. About the Role: As the Operations City Lead for Ahmedabad, you will be a vital part of our dynamic team, driving operational excellence and ensuring seamless delivery of our rental services. Your leadership skills, strategic mindset, and passion for customer satisfaction will play a pivotal role in our growth and success in Ahmedabad. Responsibilities and Ownership: (Things that the role cannot miss) Operational Management: Oversee and manage day-to-day operations of Rentomojo in Ahmedabad. ensuring smooth functioning across warehouses, logistics, and service delivery. Team Leadership: Lead and inspire a te...

Why you will love this opportunity as a Senior Helpdesk Engineer at Civica This role is your chance to take on stimulating challenges in a fast-paced, global organization. You ll lead and guide entry-level team members, contribute to the largest segment of our helpdesk operations, and grow your skills in a collaborative environment that thrives on innovation, creativity, and continuous learning. In this role, youll be responsible for helping to resolve and manage cases that come through the Enterprise IT Helpdesk. Additionally, youll have the chance to provide training, coaching, and encourage knowledge sharing among team members to boost everyones skills. Were looking for someone who can de...

Some careers shine brighter than others. If you re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest banking and financial services organizations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realize their ambitions. We are currently seeking an experienced professional to join our team i...

About DrinkPrime: DrinkPrime is on a mission to make safe drinking water accessible and affordable to every household in India. What started as a response to unreliable water quality has grown into a tech-first, subscription-based water purifier solution that s changing the way India drinks water. Backed by leading VCs and visionary angels, we re building a brand that doesn t just solve a problem but creates a movement. Join us, and help bring that movement to life. Job Summary: We are seeking a detail-oriented Assistant Manager - Compliance & Administration to ensure adherence to regulatory requirements, labor laws, and internal policies while managing key administrative & IT operations. Th...

Apollo Tyres Ltd is an international tyre manufacturer and the leading tyre brand in India. The company has multiple manufacturing units in India and a unit each in The Netherlands and Hungary. The company markets its products under its two global brands Apollo and Vredestein, and its products are available in over 100 countries through a vast network of branded, exclusive and multi-product outlets. Job Title : Executive - TBR Engineering Location : Primary Location Reports to (Position) : Department/Function : TBR Manufacturing Purpose of the Job : Ensure Equipment availability to produce quality product in a safe working environment at higher efficiency and optimal cost also to improve pro...

What you ll do: We are seeking a highly organized and proactive Travel and Transport Executive to manage and optimize our end-to-end employee travel and ground transportation processes. This role requires an experienced professional who can ensure cost-effective, safe, compliant, and seamless travel and transport arrangements for our employees, including domestic/international air travel, ground transport, employee shuttles, car rentals, and related services. Key Responsibilities Ground Transport Management Oversee day-to-day operations of employee ground transport including office commute, intercity travel, and event-specific transportation. Liaise with transport vendors for cab services, b...

1. Team Leadership: Lead, mentor, and grow a global team of support engineers, ensuring consistent high performance and a proactive approach to managing live streaming events. 2. Operational Oversight: Oversee the day-to-day operations of the support team, ensuring that all live events are monitored in real-time and that incidents are resolved quickly and effectively. 3. Global Event Support: Ensure the flawless execution of live streaming events across different time zones, coordinating with various departments to deliver high-quality streams for clients. 4. Technical Expertise: Provide hands-on technical support and guidance to the team for troubleshooting and resolving streaming issues, e...

What will you do - Key Responsibilities: Provide oversight for client delivery and ensure successful execution of services in alignment with SLAs Lead and manage production support processes including incident management, problem management, and defect tracking Coordinate with internal teams and stakeholders for issue resolution and delivery escalations Drive the release and deployment process, ensuring seamless transition of new features and fixes to production Handle client service requests, ensuring timely and accurate responses aligned with customer expectations Manage periodic Product upgrades, Production Maintenance, Data Compliances, Vulnerability Management etc Review & oversee funct...

To lead offshore pensions administrative operations for one of the LifeSight teams, ensuring consistent delivery excellence, regulatory compliance, and building team capability to meet current demands and future business growth. This role demands both strategic oversight and hands-on leadership to ensure operational resilience and adaptability. Client Champion a member-first mindset by aligning delivery with client expectations, service quality, and SLAs. Act as the primary offshore point of contact for client escalations and operational discussions within your remit. Anticipate evolving client needs and adjust operational priorities proactively. Partner with stakeholders to implement improv...

Client Relationship Management: Serve as the main point of contact for clients, understanding their needs, and ensuring their expectations are met. Build and maintain strong, long-term relationships with clients through regular communication and meetings. Collaborate with clients to understand their business goals and align service delivery accordingly. Service Delivery Oversight: Develop and implement service delivery strategies and processes to ensure efficient and effective service provision. Monitor service delivery metrics and key performance indicators (KPIs) to track performance and identify areas for improvement. Proactively address issues and concerns raised by clients, ensuring pro...

About The Role Posting Description for Internal Candidates CEC-Relationship Manager-VRM Enter Custom Internal Posting Description Short Description for Internal Candidates Job Role: "¢ To exclusively handle Wealth/Privy Outbound calls- schedule equivalent experience profiles from other competitors. Differentiated training to make them universal phone banking officers cross training in cards, liabilities, assets. "¢ This ski Description for Internal Candidates Job Role: "¢ To exclusively handle Wealth/Privy Outbound calls- schedule equivalent experience profiles from other competitors. Differentiated training to make them universal phone banking officers cross training in cards, liabilities, ...

About The Role Posting Description for Internal Candidates CEC-Relationship Manager-VRM Enter Custom Internal Posting Description Short Description for Internal Candidates Job Role: "¢ To exclusively handle Wealth/Privy Outbound calls- schedule equivalent experience profiles from other competitors. Differentiated training to make them universal phone banking officers cross training in cards, liabilities, assets. "¢ This ski Description for Internal Candidates Job Role: "¢ To exclusively handle Wealth/Privy Outbound calls- schedule equivalent experience profiles from other competitors. Differentiated training to make them universal phone banking officers cross training in cards, liabilities, ...

About The Role : -Understanding of insurance processes, operations standards, industry regulations. -Oversee daily operational activities and ensure smooth workflow across departments with a strong focus on excellence, quality management and audit compliance -Develop and drive continuous improvement initiatives to enhance operational performance in coordination with cross-functional teams – Like Projects, Underwriting, compliance, IT, sales to align operational goals -Conduct regular quality audits and implement corrective actions to address gaps -Lead internal and external audit activities, maintain detailed data, documentation and records. Ensure all operational processes are compliant wit...

About The Role Job Role: Team Leader "¢ Lead a team of Virtual Relationship Managers (VRM) responsible of service, sales, and profitability from assigned portfolio. "¢ Collaborating with fulfilment teams to ensure best in class conversion ratios. "¢ Ensure availability of trained manpower to maintain production at 100% capacity. "¢ Meet cost to income ratios as determined by Score card. "¢ Adherence to Standards of Performance. "¢ Meeting Customer Satisfaction index as measured through NPS surveys. Job Requirements: "¢ Graduate with 7+ years of experience or Post Graduate with around 5 years of experience, of which a min 3 years leading a team of 15+ Full Time Employees. "¢ People management...

About The Role Job Role: Team Leader "¢ Lead a team of Virtual Relationship Managers (VRM) responsible of service, sales, and profitability from assigned portfolio. "¢ Collaborating with fulfilment teams to ensure best in class conversion ratios. "¢ Ensure availability of trained manpower to maintain production at 100% capacity. "¢ Meet cost to income ratios as determined by Score card. "¢ Adherence to Standards of Performance. "¢ Meeting Customer Satisfaction index as measured through NPS surveys. Job Requirements: "¢ Graduate with 7+ years of experience or Post Graduate with around 5 years of experience, of which a min 3 years leading a team of 15+ Full Time Employees. "¢ People management...