SDO Authorizer Professional

Kotak Mahindra Bank

4 - 9 years

5 - 6 Lacs

hyderabad

Posted:20 hours ago| Platform:

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Skills Required

branch banking operations lead generation query resolution compliance financial products reconciliation branch accounting customer experience service quality auditing

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are looking for a customer-focused and experienced Senior Desk Officer (SDO) to support branch banking operations and deliver high-quality service to walk-in customers
The SDO will play a key role in servicing clients across segments, resolving queries, and supporting the Service Officer as needed
This role also involves non-transactional servicing, reconciliation, and cross-selling of ficial products
Service walk-in customers across all segments, ensuring prompt and courteous assistance
Generate leads for New-To-Bank (NTB) customers and actively cross-sell ficial productsAct as a backup to the Service Officer (SO) during peak hours or absences
Handle non-transactional servicing tasks such as audit support and reconciliation of branch accountsResolve customer queries efficiently and professionally
Identify and capitalize on business opportunities sensed during customer interactions
Deliver a high-quality customer experience to encourage retention and positive word-of-mouthEnsure compliance with internal policies and regulatory guidelines

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