2384 Service Quality Jobs - Page 37

GBS is a growing function within PepsiCo that leverages one strategy and common approach to introduce new, technology-driven capabilities and elevate service quality while meeting current and future business needs. PEP NRM is a key priority function where transformation, technology, strategy and capabilities enablement are aimed to be the best in class, and to be standardized and deployed globally. The vision is to develop playbook to develop analytic packs with insights across Brand Ladders, Channel PPA, In-Market Pack Price realization, Trade Investment Strategy, Promo ROI and Mix Management. This work will accelerate growth through efficient positioning across price tiers, optimized chann...

OE shall be owner of his / her service area in terms of all operations related actions and shall Execute daily service operations with a team of assigned Technicians within a given service areas Ensure quality of service delivery by effective supervision on technicians - on the job as per company SOPs Ensure technicians carry out treatment within a given Time on Site (ToS) in a competent manner. (OE to engage technician via route riding, training on the job). Plan & execute 02 TPAs (Technicians Performance Assessment) per assigned technician with 2 development programs per year. Coach & train assigned technicians in order to improve the service quality Convey special instructions, if any, to...

Job Description In this exciting role, we are seeking a proactive and detail-oriented Field Service Center (FSC) Coordinator. The primary responsibilities include coordinating repair activities, managing schedules, ensuring the timely processing of repair orders and maintaining clear communication between customers, service teams and other internal departments. The role also involves acting as a liaison between the India FSC, logistics and customers, as well as with internal stakeholders such as SCC, CSO, Sales, CPO, manufacturing and the service delivery team to resolve repairs / refurbishment / inquiries. This is an on-site position based at the India Field Service Center in Manesar, India...

APM Terminals Job Title: Business Analyst (3PL Warehouse Operations Support) Location: Narsapura, Kolar (Karnataka) Job Summary: The Business Analyst will serve as a critical liaison between the 3PL warehouse operations teams and business stakeholders. The role focuses on analysing, documenting, and optimizing warehouse and logistics processes to improve operational efficiency and service quality. The ideal candidate will leverage their industry experience and strong analytical and visualization skills to translate complex business needs into actionable data insights and technology solutions. Key Responsibilities: Partner closely with the 3PL warehouse operations teams to understand operatio...

What s in it for YOU SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees Dynamic, Inclusive and Diverse team culture Gender Neutral Policy Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits Commitment to the overall development of an employee through comprehensive learning development framework Role Purpose Responsible for VIP Servicing by managing Card account ...

FM will be responsible for managing all aspects of the facility management service delivery system at office. In this capacity, the FM is accountable for the achievement of the Management Plan and all key performance indicators including responsibility for managing the capital and expense budgets, short and long-term projects, operations and maintenance, interface with senior managers in real estate / Facility team and business units, coordination with other key managers within and achieve customer satisfaction. Provide the leadership to the Facility Management team on a client site The single point of Management Control for FM Oversee the operation, staffing, performance and development of ...

Role Overview Transport CoordinatorA Transport Coordinator is responsible for overseeing and managing the transportation operations within an organization. This role involves planning and scheduling transportation routes, coordinating with drivers and carriers, ensuring compliance with safety and regulatory standards, and optimizing logistics processes to ensure timely and cost-effective delivery of goods.Key Responsibilities Route Planning & Scheduling: Develop and implement efficient transportation routes and schedules to ensure timely delivery of goods. Coordination & Communication: Liaise with drivers, warehouse staff, and external carriers to coordinate shipments and resolve any issues ...

Position Summary: In this role, you will serve as the single point of contact for customers. You will manage all aspects of NCR Services delivery to the client, providing analysis and actions to improve customer satisfaction, service fidelity, and profitability. A thorough understanding of Services Systems, Operations, Policies, and Customer Contract Specifics is essential. You must quickly identify the next steps in the problem-resolution process using ITIL practices and proactively identify actions for continuous improvements. This role can be a stand-alone position or part of a dedicated Customer Support Services Team. Key Areas of Responsibility: Client Governance, Service Delivery: Esta...

Position Summary The Assistant Transport Manager manages comprehensive employee transportation programs for Stripes Bengaluru location, ensuring reliable, safe, and efficient commuting services. This role oversees shuttle operations, manages vendor relationships, and optimizes transportation solutions that enhance the employee experience while supporting sustainability objectives. The position serves as the primary transportation resource, coordinating daily operations while continuously improving service quality and efficiency. Key Responsibilities Manage daily shuttle operations including route planning, scheduling, and capacity management Coordinate with transportation providers to ensure...

Career Area: Product Support Job Description: Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, youre joining a global team who cares not just about the work we do but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We dont just talk about progress and innovation here we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. Role Definition Manages a team, responsible for supporting application and play a crucial roles in ensuring support smooth operations of application Responsibilities Leading ...

Workplace Experience Ambassador What this job involves: Serving on the front lines of customer service The Community Manager/ Experience lead will be part of the wider Regional Workplace Experience Community and is responsible for leading the team in forging a lasting, open, and collaborative relationship with clients through the delivery of a unique and authentic experience. You will be involved in the implementation of all internal & external communication strategies and events management in collaboration with the client s leadership to drive a purposeful fusion of life and work based on authentic human experiences. Being at the heart of the business Client Engagement Create a fun and impa...

Assistant Facility Manager - Soft Services Location: Siruseri, Chennai About JLL Jones Lang LaSalle (JLL) is a leading global professional services firm specializing in real estate and investment management. At JLL, we are dedicated to creating rewarding opportunities and amazing spaces where people can achieve their ambitions. Role Overview We are seeking a dynamic and experienced Assistant Facility Manager specializing in soft services to join our team in Chennai. The successful candidate will be responsible for managing soft services operations across a large-scale facility spanning 16 lakh sq ft (1.6 million sq ft). This role requires strong operational expertise and leadership to ensure...

Position Summary The Workplace Coordinator ensures an exceptional workplace experience by managing all soft services, events, and concierge offerings for Stripe s offices in Bengaluru. This role oversees day-to-day service delivery covering cleaning, pest control, pantry operations, and reception while fostering user engagement, supporting events, and ensuring vendor excellence. The Workplace Coordinator acts as a frontline ambassador, providing a welcoming environment and ensuring operational efficiency across all workplace touchpoints. Key Responsibilities Soft Services & Facilities Manage all soft services including cleaning, pest control, waste management, pantry and breakroom upkeep, an...

We are seeking a dedicated Overseas Coordinator with strong knowledge of Air & Ocean Freight, Pricing, and Operations. The ideal candidate will act as a bridge between overseas agents, customers, carriers, and internal teams, ensuring smooth coordination, competitive pricing, and timely shipment execution. Apply for this Positon Key Responsibilities Act as a primary point of contact for overseas agents, partners, and internal teams for both Air and Ocean shipments. Coordinate end-to-end Air & Ocean freight operations (Export & Import), including booking, documentation, and shipment follow-up. Prepare, verify, and manage timely submission of shipping documents (MAWB, HAWB, MBL, HBL, Invoice, ...

Job Title: Team Lead Healthcare MSP Recruitment Location: On-site Experience: 5+ Years Job Description: We are seeking a dynamic and experienced Team Lead Healthcare MSP Recruitment to join our growing team. The ideal candidate will have strong expertise in healthcare staffing and MSP recruitment, along with proven leadership skills to manage teams and deliver excellence in talent acquisition. This role requires a results-driven professional who can effectively oversee recruitment processes, build strong relationships, and ensure high-quality service delivery. Key Responsibilities: Lead and manage a recruitment team to ensure seamless delivery of MSP hiring requirements. Build and maintain s...

Associate Program Manager Customer Operations Customer Operations Voice Process- Associate Program Manager India |Full-time (FT)|Customer Operations Shift Timings Flexible 24x7 | Specialization International BPO, Chat/Inbound voice eClerx is looking to hire an experienced professional with 8-12 years of experience. As part of the Chat or Voice support process team, your role will specifically focus on troubleshooting related processes. The ideal candidate will serve customers by planning and implementing strategies and operations; improving systems and processes; managing the team. The candidate must possess knowledge relevant to the functional area, and act as a subject matter expert in pro...

Looking to onboard a skilled professional with 5-8 years of experience to lead our delivery team in Chennai. The ideal candidate will have a strong background in healthcare management services and excellent leadership skills. Roles and Responsibility Manage and oversee the delivery team for timely and efficient project completion. Develop and implement strategies to improve service quality and customer satisfaction. Collaborate with cross-functional teams to identify and mitigate risks. Analyze and resolve complex technical issues impacting project delivery. Provide guidance and mentorship to team members to enhance their skills and performance. Ensure compliance with company policies, proce...

You will be responsible for ensuring the timely pickup of shipments from customers and connecting them onto the network as per the set cut-offs. It is crucial to ensure adherence to operational workflows and standard operating procedures (SOPs) defined for service center outbound operations. Monitoring the daily in scan and out scan of shipments and related paperwork is essential, along with conducting daily staff briefings to communicate operational changes and route adjustments. Your role will involve distributing pickups among the team and ensuring timely pickups from regular customers as per agreed cut-off times. To reduce nil pickup wastages among regular clients, you will provide feedb...

Role Summary: We are seeking a passionate and proactive individual to lead the growth and effectiveness of Employee Resource Groups (ERGs) across the organization. This role will be responsible for enabling inclusive, vibrant, and high-impact communitiesranging from diversity-focused groups to interest-based communities. The ERG & Employee Community Lead will act as a key connector, program manager, and advocate to foster belonging, collaboration, and employee engagement. Key Responsibilities: ERG Strategy & Enablement Drive the vision, structure, and governance for all ERGs across the organization. Support ERG leaders in setting goals, planning events, and aligning with company values. Esta...

A Food and Beverage Associate affects every Guest experience with our restaurants, bars, room service, banquets, and in-hotel cafes. We always deliver an experience that will exceed our Guests food, beverage, and culinary expectations. What will I be doing As a Food and Beverage Associate, you will be responsible for upholding the highest quality standards for the food and beverage (Food and Beverage) operations inside of our restaurants, bars, banquets facilities, in-hotel cafes, and to fulfill room service requests. You will work with your Team Members to deliver a high quality service experience that exceeds customer expectations through the following tasks: Receive orders and serve custo...

Job Description Technical Content Designer - APAC Pune An exciting opportunity has arisen for Technical Content Designer - APACto join Rolls-Royce Power System Business. Innovate & Power the world At Rolls-Royce, we pioneer the power that matters to our customers, to society and to the planet. Rolls-Royce Power Systems is headquartered in Friedrichshafen in southern Germany and employs around 9,000 people. The product portfolio includes MTU-brand high-speed engines and propulsion systems for ships, power generation, heavy land, rail and defense vehicles and for the oil and gas industry as well as diesel and gas systems and battery containers for mission critical, standby and continuous power...

0px> In one sentence The Sourcing Manager is responsible for all business- related activities that Amdocs performs with its suppliers that are under his / her responsibility in order to optimize costs and savings. All you need is. . . Key responsibilities Perform all Software procurement and contracting activities including pre- qualification of suppliers, tender management, negotiation, and closure of contracts to obtain optimal total cost of ownership (cost, service, quality). Work closely with all Amdocs units to fully understand their needs from Procurement. Develop expert knowledge in the relevant procurement category center and work to implement the global category strategy and guideli...

Driving Management vision to ensure consistency in Customer Satisfaction by enabling excellence in customer support delivery, upholding a consumer-centric focus & mind-set of surpassing departmental expectations. The candidate should possess strong skills in data management, analysis and processing, having an ability to translate raw consumer support data and information into actionable solutions and strategies. Drive collaboration with internal stake holders to develop & implement requirement for new and existing systems/solutions. Have technological acumen, combining creativity, digital know-how and the ability to connect people. This is because most consumers have integrated technological...

About The Role Job Role: Team Leader "¢ Lead a team of Virtual Relationship Managers (VRM) responsible of service, sales, and profitability from assigned portfolio. "¢ Collaborating with fulfilment teams to ensure best in class conversion ratios. "¢ Ensure availability of trained manpower to maintain production at 100% capacity. "¢ Meet cost to income ratios as determined by Score card. "¢ Adherence to Standards of Performance. "¢ Meeting Customer Satisfaction index as measured through NPS surveys. Job Requirements: "¢ Graduate with 7+ years of experience or Post Graduate with around 5 years of experience, of which a min 3 years leading a team of 15+ Full Time Employees. "¢ People management...

About The Role Job Role: Team Leader "¢ Lead a team of Virtual Relationship Managers (VRM) responsible of service, sales, and profitability from assigned portfolio. "¢ Collaborating with fulfilment teams to ensure best in class conversion ratios. "¢ Ensure availability of trained manpower to maintain production at 100% capacity. "¢ Meet cost to income ratios as determined by Score card. "¢ Adherence to Standards of Performance. "¢ Meeting Customer Satisfaction index as measured through NPS surveys. Job Requirements: "¢ Graduate with 7+ years of experience or Post Graduate with around 5 years of experience, of which a min 3 years leading a team of 15+ Full Time Employees. "¢ People management...