1048 Service Quality Jobs - Page 37

The role of a Specialist is to contribute to the overall account performance and profitability by implementing action plans, participating in strategic projects which in return will improve and maintain client satisfaction. Job title: Specialist-Quality Coding Job Description: Education : Any graduates or post graduate (preferably science background) Experience : 3.5+ years experience in HC domain & coding related field Roles & Responsibilities : To conduct training classes for all staff on quality parameters as per company policies & procedures. Participate in day to day operations meetings to introduce and/or create action plans based on account requirements Identify areas of process improvement and work effectively within the organization to implement resolutions on a timely basis. Areas for improvement should be targeted at increasing client satisfaction and/or company profitability. Oversee necessary enhancements to client programs or servicing therein. This may include areas such as staffing, training, attendance and quality. . Responsible for service quality for all work performed by his/ her employees. Ensure support is provided to front line employees (SMEs, Producers, Lead Operators) Coordinate with Manager Operations to balance needs of individual teams with needs of the entire organization. Promote teamwork and cooperative effort. Help train and provide guidance to other Supervisors and CSRs within the organization. Maintain a clean, safe, and unobstructed work area, and practice good safety habits. Provide internal and external customers with the highest quality service. Provide day-to-day leadership support to supervisors and assists with CPI and KPI requirements. Skills : Exceptional interpersonal, customer service, problem-solving, verbal and written communication, and conflict resolution skills. Proficiency with the necessary technology, including computers, software applications, phone systems, etc. Ability to improve and/or transform teams processes across functions within the organization. Ability to drive individual, teams and department efficiency and productivity through effective and efficient metric management. Strong coaching and leadership skills, ability to develop and motivate employees towards improved performance. Ability to delegate and manage workloads and projects across functions within the organization. Ability to successfully drive continuous improvement efforts by leading various work streams related to call center metrics and monitoring tools. Capacity to operate in a complex, global environment with ease and fluidity, while driving and influencing results. Strong operational and financial acumen, executive presence, and the ability to lead multiple sites. Ability to problem solve, handle conflict, anticipate issues/concerns, troubleshoot problems, and proactively institute creative solutions. Advanced customer focus and customer service skills. Ability to multitask and remain calm under pressure, especially during peak hours or intense situations. Ability to handle reporting, financial analysis (cost-effectiveness, cost-benefit etc.) & budgeting. Experience with Client relationship management is preferred Location: BLR, Surya Wave BuildingIndia Back Button Refresh Tap to unmute If playback doesnt begin shortly, try restarting your device. This video is unavailable More videos on YouTube An error occurred while retrieving sharing information. Please try again later.

Product and Service Quality Gain deep understanding of data that impact service and product quality. Perform audits including subcontracted Services as well as Service Support visits for all new model 1st shipments, project installations or commissioning when requested.Work with Cross-Functional team in the resolution of key quality issues based on data. Work with Cross-Functional teams to address and solve key quality issues and inquiries, based on data and reported issues, including the ones affecting the Serviceability of Vertiv products, collaborating in the implementation of corrective actions with Service, Manufacturing, Engineering or any other function that can be involved. Work with business leads to drive corrective actions for Service and Manufacturing related issues. Help and drive Continuous Quality Improvement of processes within respective areas, proposing among others, the best practice sharing across region. Customer Quality Coordinate Customer audits, and address corrective actions. Assigned Customer Claims management coordination. Services Supplier Quality (In Cooperation with the Market Unit and Local Supply Chain) Support local Supply Chain by providing strategic quality support and expertise for the Services supplier quality. Cooperate with the local suppliers Manager in any claims processes within market unit, when requested. In cooperation Service Quality Organization, implement and maintain a common Service supplier quality documentation with local key suppliers. Reporting Provide monthly reporting for relevant Quality KPIs Others Follow all rules of H&S and living environment protection defined by internal procedures or communicated during trainings. Follows procedures, rules and principles of Quality Management System, Follow required actions to prevent all emergency situations and follows operation controls rules, Report all accidents, occupation diseases and emergency situations (where applicable) Develop and maintain effective communication within the business Perform other duties and oversees special projects and assignments as may be assigned by management Respect principles of local and international VERTIV Trade Compliance procedures connected with all operations and business practices. Education & Certifications: Please note minimum and preferred requirements for education. This includes degree, specializations and certifications. BE Electrical Requirements: Please list all experience required to perform this job. You may note some requirements as preferred. Preferred Engineering roles for at least 5 years in AC Power and UPS / DCPS knowledge. Fluent in English and desirable a second language. Strong leadership skills Strong verbal and written communication skills Well-developed interpersonal skills Active knowledge of quality systems, tools and standards desired Knowledge of Lean management Intermediate to Advanced in MS Excel. Smartsheet user Excellent problem solver; experience with 8D methodology and supporting tools Years of Experience: No Experience 1-3 years 3-5 years 5-7 years 7-10 years 10-15 years 15+ years Travel Requirements: No Travel 10% 25% 50% 75% Additional Benefits: MODUS Program/Company Car Special Physical Requirements: If there are additional requirements please check the box and then list the additional requirements. No Special Physical Requirements Heavy Lifting over 45 lbs. Constant/Frequent Standing Frequent kneeling/crawling/stooping Frequent climbing (stairs, ladders) Frequent driving (car, van, truck) Additional Requirements:

you ll be our: Area vehicle service manager you ll be based at the Zonal office (Chennai/ Delhi/ Kolkata/ Bangalore/Pune) you ll be Aligned with Zonal Vehicle service manager you ll be a member of: service delivery team What you ll do at Ather: Ensure that the KPIs of the Service teams are met while keeping in mind great Customer Experience - at Service center locations Monitor and Control the service quality as per Ather standards, through the adoption of best practices and Service SOPs at Service Centre and for the Service Fleet Monitor customer complaints, Ensure redressal, and initiate necessary corrective actions PDI (support) / Warranty Management Provide technical support to the Service team across locations Plan and support service marketing activities in the city Support establishment of Vehicle Service set up in all launch markets Support Service Strategy team to document Service SOPs and Service Manual Ensure high level of competence for the Service Centre and Service Fleet teams through Training Needs Analysis Here s what we are looking for: Experience in After Sales Operations and strong team management and collaboration skills You need a customer-first attitude and an ability to anticipate customer needs and exceed expectations. A fair understanding of EV technology is a definite plus. Demonstrates an ability to control operational costs, and improvise tools/equipment, and SOPs to minimize costs. Demonstrate the ability to scale operations and showcase value improvement You bring to Ather: We are looking for a Graduate in Business/Engineering from a Tier I/Tier II Institute 6-10 years of experience in managing service delivery operations (team of 20+ or multiple workshops) COMPETENCIES: diagnostic skill (mechanical & electrics) crisis management service operation management skill BEHAVIORAL Continuous improvement mindset self-motivated PERSONAL TRAITS communication and team building critical thinking and strategy alignment ",\

Partner with the business director and sales head to manage and analyze business data, ensuring alignment with strategic objectives Design and develop customized management information systems (MIS) to meet evolving business requirements Prepare and deliver comprehensive monthly business presentations for senior leadership Create and maintain conceptual, logical, and physical data models to support robust data architecture and analytics initiatives Work with large and complex datasets to extract insights, identify trends, and provide actionable recommendations to management Automate routine tasks and reporting processes to enhance team productivity Develop scalable models and tools to streamline daily operations and decision-making Utilize task management platforms, communication tools, and data visualization/reporting systems to ensure seamless workflow and collaboration Maintain clear documentation of data models, processes, and reporting logic and communicate analytical findings effectively to both technical and non-technical stakeholders Lead and oversee the client servicing, sales coordination, and presales teams, ensuring smooth day-to-day operations within a structured team environment Supervise daily workflows, resolve operational bottlenecks, and ensure alignment with business goals and service standards Assign responsibilities strategically based on individual strengths, project timelines, and business priorities to maximize team efficiency Track key performance indicators (KPIs), conduct regular performance reviews, and provide constructive feedback and escalate issues proactively to ensure timely resolution and maintain service quality Identify skill gaps and organize on-the-job training, mentorship, and upskilling initiatives to enhance team capabilities Facilitate clear and effective communication across teams and manage feedback loops and mediate in high-pressure or conflict scenarios to maintain a collaborative work environment Adjust leadership style based on team maturity, urgency of deliverables, and evolving workplace dynamics to foster a high-performance culture Key Requirements: Skilled in leading diverse teams, delegating tasks effectively, and fostering a collaborative work environment Adept at engaging with internal and external stakeholders to align business objectives and drive performance Highly articulate with strong verbal and written communication skills, capable of delivering impactful presentations in a global corporate setting Strong analytical mindset with the ability to interpret large datasets, build models, and generate actionable insights Advanced technical skills- MS Excel, MS PowerPoint and word, Power BI, AI tools Experienced in leveraging AI and automation tools to streamline workflows and improve team efficiency Flexible leadership style tailored to team maturity, project urgency, and organizational dynamics

Join our Finance Intercompany Team at DHL Global Forwarding, Freight (DGFF) GSC Global Service Centre! Job Title: Associate - Finance Freight (RTR) Job Grade N Job Location: Chennai Are you dynamic and results-oriented with a passion for logisticsJoin our high-performing Global Shared Services Team (GSC) at DHL Global Forwarding, Freight (DGFF); a Great Place to Work certified organization and one of the Top 20 most admired Shared Services Organizations in 2022 by the independent global Shared Services Outsourcing Network (SSON). We are the captive Shared Service Provider for DHL Global Forwarding and DHL Freight (DGFF). We are an organization of more than 4,600 colleagues complemented by approximately 500 virtual FTE (i.e., bots applied in process automation). Our colleagues are based across six service delivery centers in Mumbai, Chennai, Chengdu, Manila, Bogota Budapest. You will interact with people from all over the world and get the chance to a truly international organization. In this role, you will have the opportunity to deliver top-tier service within the Finance - Intercompany (IC) Service line supporting our DGFF regions and countries worldwide. The role will involve training to handle various activities including invoice issuing, receiving, posting, and the accounts matching process. Key Responsibilities: To understand the requirement of the station s / country s documentation and ensure jobs are executed as per standard operating procedures. Ensure department SLAs and all Key Performance Indicators are being met as per the agreed delivery guidelines. Deliver a high level of service quality through timely and accurate completion of services. Collaborate with colleagues within the business to identify solutions, best practices, and opportunities to improve the service to our business partners. Flag any challenges in the operations to the immediate supervisor and business partner in a timely manner. Co-ordinate with the relevant stakeholders for regular communication and flow of information as defined for the respective service. Required Skills/Abilities: Bachelor s degree. A degree in logistics, industrial engineering, management will be an advantage 0 3 years of job experience from BPO or logistics domain - Preferred Good knowledge in MS office Effective English communication skills, written and verbal Exposure to working with Enterprise Resource Platforms (ERPs) - Detail oriented Good logical reasoning skills High level of customer centricity Apply now and embark on an exciting journey with us! We offer: We recognize and reward your hard work through a competitive compensation and performance-based incentive. We empower you to learn and grow through training that gives you the knowledge, skills, and abilities to develop into your role and a great range of resources to support your future career aspirations personal development. Flexible work arrangements to support work/life balance. Generous paid time off: Privilege (earned leave). Comprehensive medical insurance coverage including voluntary parental cover (applicable for IN only) Recognition Engagement culture By joining one of the worlds leading logistics companies, you have a chance to explore a wide range of interesting job challenges and opportunities across our GSC service lines and in our different divisions around the globe. Save Job Associate - Finance Freight (RTR) Close the popup

We are looking for a skilled professional with 9 to 10 years of experience to join our team as a Service & Operation Manager in the BFSI industry. The ideal candidate will have a strong background in managing services and operations, with excellent leadership and communication skills. Roles and Responsibility Manage and oversee daily operations to ensure efficiency and productivity. Develop and implement strategies to enhance customer satisfaction and service quality. Lead and motivate teams to achieve operational excellence and meet business objectives. Analyze performance metrics and identify areas for improvement. Collaborate with cross-functional teams to drive business growth and expansion. Ensure compliance with regulatory requirements and industry standards. Job Requirements Minimum 9 years of experience in a similar role within the BFSI industry. Strong knowledge of banking operations, financial services, and regulations. Excellent leadership, communication, and interpersonal skills. Ability to analyze data and make informed decisions to drive business outcomes. Strong problem-solving and conflict resolution skills. Experience in managing and motivating high-performing teams.

Job Summary: The Chief Business Officer (CBO) overseeing operations related to the disposal and transportation of ash typically focuses on several key areas to ensure efficiency, safety, regulatory compliance, and sustainability. Key Responsibilities: Operational Oversight: - Oversee the transportation and disposal processes of ash, ensuring they comply with industry standards and regulations. - Manage logistics related to the movement of ash from generation points to disposal facilities or recycling centers. - Streamline operations to ensure the smooth movement of ash through all stages, from collection to transportation and final disposal. - Implement best practices in process management to minimize delays and enhance productivity. Logistics Management: - Oversee the transportation of ash from generation points to disposal, recycling, or utilization sites. - Develop and optimize transportation routes to enhance efficiency and reduce costs while ensuring timely delivery. - Oversee the management and maintenance of transportation vehicles, ensuring they are in good condition and compliant with safety regulations. - Optimize fleet operations to minimize costs and improve asset utilization. Regulatory Compliance: - Ensure all operations meet local, state, and federal regulations regarding waste management, particularly for ash disposal. - Stay updated on regulatory changes and implement necessary adaptations to operational procedures. Safety Management: - Develop and enforce safety protocols for the handling and transportation of ash to prevent accidents and protect employees and the environment. - Conduct regular safety training and drills for staff involved in ash management operations. Partnerships and Contracts: - Establish and manage relationships with third-party transportation companies and disposal facilities. - Negotiate contracts to secure favorable terms and ensure reliable service provision. Sustainability Initiatives: - Explore opportunities for recycling and repurposing ash, reducing landfill use and promoting environmentally friendly practices. - Implement strategies that minimize the carbon footprint associated with ash transportation and disposal. Cost Management: - Monitor and control costs associated with ash disposal and transportation operations. - Analyze financial performance data to identify cost-saving opportunities without compromising service quality. Data Analysis and Reporting: - Compile and analyze data related to ash generation, transportation, and disposal to monitor trends and improve operations. - Prepare regular reports for stakeholders on operational performance, compliance, and sustainability efforts. Crisis Management: - Develop and implement contingency plans for emergencies related to ash handling and disposal. - Respond promptly to incidents and ensure proper communication with stakeholders during such events. Desired Profile: - MBA - Marketing, Finance, or related field with 15+ years of experience in business operations, and disposal / transportation of flyash. - IndustryShould have worked in Power plant, cement and Mining sector - Strong experience in Tenders & government liaison. - Strong analytical and problem-solving skills. - Excellent communication and leadership skills. - Ability to think strategically and make data-driven decisions. - Experience with budgeting, forecasting, and financial reporting. - Strong knowledge of business development and sales principles.

The Logistics Operations head will oversee operations related to the disposal and transportation of ash to different avenues. The ideal candidate should have managed company owned vehicles and third party vehicles. Responsible for managing the entire logistics operation pan India. Key Responsibilities: 1. Operational Oversight: - Oversee the transportation and disposal processes of ash, ensuring they comply with industry standards and regulations. - Manage logistics related to the movement of ash from generation points to disposal facilities or recycling centers. - Streamline operations to ensure the smooth movement of ash through all stages, from collection to transportation and final disposal. - Implement best practices in process management to minimize delays and enhance productivity. 2. Logistics Management: - Oversee the transportation of ash from generation points to disposal, recycling, or utilization sites. - Develop and optimize transportation routes to enhance efficiency and reduce costs while ensuring timely delivery. - Oversee the management and maintenance of transportation vehicles, ensuring they are in good condition and compliant with safety regulations. - Optimize fleet operations to minimize costs and improve asset utilization. 3. Regulatory Compliance: - Ensure all operations meet local, state, and federal regulations regarding waste management, particularly for ash disposal. - Stay updated on regulatory changes and implement necessary adaptations to operational procedures. 4. Safety Management: - Develop and enforce safety protocols for the handling and transportation of ash to prevent accidents and protect employees and the environment. - Conduct regular safety training and drills for staff involved in ash management operations. 5. Partnerships and Contracts: - Establish and manage relationships with third-party transportation companies and disposal facilities. - Negotiate contracts to secure favorable terms and ensure reliable service provision. 6. Sustainability Initiatives: - Explore opportunities for recycling and repurposing ash, reducing landfill use and promoting environmentally friendly practices. - Implement strategies that minimize the carbon footprint associated with ash transportation and disposal. 7. Cost Management: - Monitor and control costs associated with ash disposal and transportation operations. - Analyze financial performance data to identify cost-saving opportunities without compromising service quality. 8. Data Analysis and Reporting: - Compile and analyze data related to ash generation, transportation, and disposal to monitor trends and improve operations. - Prepare regular reports for stakeholders on operational performance, compliance, and sustainability efforts. 9. Crisis Management: - Develop and implement contingency plans for emergencies related to ash handling and disposal. - Respond promptly to incidents and ensure proper communication with stakeholders during such events. Requirements: - MBA - Marketing, Finance, or related field with 15+ years of experience in business operations, and disposal / transportation of flyash - Industry From any big logistics company owning 500+ own heavy vehicles - Strong experience in Tenders & government liaison - Strong analytical and problem-solving skills - Excellent communication and leadership skills - Ability to think strategically and make data-driven decisions - Experience with budgeting, forecasting, and financial reporting - Strong knowledge of business development and sales principles

Job Summary: - The Operations Head will be responsible for managing the ash disposal project Pan India from multiple power plants by smooth logistics operations. The ideal candidates should have 20+ yrs of experience in managing 500 to 1000 + company owned and third party Heavy Fleets for multiple sites. Responsible for P&L including operations and maintenance of the vehicles. - Note: Candidates from big logistics companies or someone who is heading logistics division in Cement, minerals, power plants, coal or mines can only

To assist the Manager in the daily operations to achieve service quality by meeting/ exceeding service standards and achieving zero defect for Cash Management Operations i. e. Pre-Processing, Processing (Payment and Clearing) and Static Data Unit (set up, maintenance, pricing and billing, CoE, LM). Key Responsibilities To assist the Manager in the daily operations to achieve service quality by meeting/ exceeding service standards and achieving zero defect for Cash Management Operations i. e. Pre-Processing, Processing (Payment and Clearing) and Static Data Unit (set up, maintenance, pricing and billing, CoE, LM). To discharge operational duties of the Cash Management Operations i. e. Pre-Processing, Processing (Payment and Clearing) and Static Data Unit (set up, maintenance, pricing and billing, CoE, LM) as instructed by the Manager of the Unit and ensure that the established service standards are met. To perform specific duties as instructed by the team manager in accordance to the relevant procedures, guidelines, instructions and standards set in order to meet the productivity and service standards set. To support the development of the Cash Management Operations processing systems to meet local and business needs and more importantly in meeting the needs of the clients. To implement quality initiatives and activities of the division in accordance to the Group s Quality System. Skills and Experience Taking on new opportunities and tough challenges with a sense of urgency, energy and enthusiasm. Building partnerships and working collaboratively with others to meet shared objectives. Building strong customer relationships and delivering customer-centric solutions. Qualifications Academic or Professional Education/Qualifications; University educated Licenses and Certifications/accreditations; none additional Professional Memberships; relevant memberships to be agreed Bank training; none additional Languages; English About Standard Chartered Were an international bank, nimble enough to act, big enough for impact. For more than 170 years, weve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If youre looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we cant wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, youll see how we value difference and advocate inclusion. Together we: Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term What we offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential. www. sc. com/careers 25769

Key Measurables: Achieves the processing turnaround standards as stipulated in the Service Level Agreement between the dept. and various Spoke countries and meeting productivity standards in terms of processing efficiency and accuracy of output. Meeting of own performance objectives and contribute in achieving the team s objectives. Support the roll-out of appropriate quality management systems and achieving the quality objectives and standards set. Coaching selected team members to achieve the desired level of productivity and competency. Contributing ideas for improvement on processes, procedures, end-to-end processing, etc. to team management. Complete non-routine assigned task (e. g. testing, BCP) within the set deadline. No complaints from customers related to poor and indifferent service attitude and discourtesy. To pick up calls by 3 rings using standard script and practice standard code of SQ one bank. Zero operational write-offs. No transaction errors/operational losses through accurate processing or data input with effective control and risk management. No major adverse findings from internal auditors or external auditors including quality audits. Higher productivity as staffs understands and subscribes to total Quality concept. Higher efficiency in CMO systems processing and improved work procedure via continuous system enhancements and revised work procedures. Other Responsibilities Achieves the processing turnaround standards as stipulated in the Service Level Agreement between the dept. and various Spoke countries and meeting productivity standards in terms of processing efficiency and accuracy of output. Meeting of own performance objectives and contribute in achieving the team s objectives. Support the roll-out of appropriate quality management systems and achieving the quality objectives and standards set. Coaching selected team members to achieve the desired level of productivity and competency. Contributing ideas for improvement on processes, procedures, end-to-end processing, etc. to team management. Complete non-routine assigned task (e. g. testing, BCP) within the set deadline. Zero operational write-offs. No transaction errors/operational losses through accurate processing or data input with effective control and risk management. No major adverse findings from internal auditors or external auditors including quality audits. Higher productivity as staffs understands and subscribes to total Quality concept. Higher efficiency in CMO systems processing and improved work procedure via continuous system enhancements and revised work procedures. Risk Management: Responsible for the Audit and Risk Control Standard associated with Cash Services operations. To ensure approved generic Product Programs and their corresponding Country Product Templates are in place before any product is accepted for implementation by Service Delivery. To refer any instances to Group Operations and CORG via KPIs and monthly risk exception reporting. To proactively monitor and manage operational risks, system risk and channel risk of the products and to highlight any potential and actual breakdown of controls to Group Operations and CORG via KPIs and risk exception reporting. Work with UORM to develop, design and implement control measures and monitoring plans for compliance and operational risk management Timely update of monitoring conducted in ORMA Optial Ensure risks and issues identified are resolved in an appropriate and timely manner Governance: Provide oversight across three hubs, ensuring compliance with the highest standards of regulatory and business conduct and compliance practices as defined by internal and external requirements. This incudes compliance with local banking laws and anti-money - laundering regulations and guidelines. Embed the Group s values and code of conduct in SSC Cash to ensure that adherence with the highest standard of ethics, and compliance with relevant policies, processes and regulations among employees form part of the culture Regulatory Business Conduct: Display exemplary conduct and live by the Group s Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. Supervise the team to achieve the outcomes set out in the Bank s Conduct Principles Serve as a Director of the Board Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association To assist the Manager in the daily operations to achieve service quality by meeting/ exceeding service standards and achieving zero defect for Cash Management Operations i. e. Pre-Processing, Processing (Payment and Clearing) and Static Data Unit (set up, maintenance, pricing and billing, CoE, LM). To discharge operational duties of the Cash Management Operations i. e. Pre-Processing, Processing (Payment and Clearing) and Static Data Unit (set up, maintenance, pricing and billing, CoE, LM) as instructed by the Manager of the Unit and ensure that the established service standards are met. To perform specific duties as instructed by the team manager in accordance to the relevant procedures, guidelines, instructions and standards set in order to meet the productivity and service standards set. To support the development of the Cash Management Operations processing systems to meet local and business needs and more importantly in meeting the needs of the clients. To implement quality initiatives and activities of the division in accordance to the Group s Quality System. Responsibilities: Strategy: Manage teams in building a stronger relationship with our clients and customers. Manage initiatives to innovate and digitize their processes as well as intensifying collaboration across the network. To accelerate new generation of leaders. Manage all initiatives to get more fit and flexible in the way we work. Focus on proving that we are here for good. Key Responsibilities Business: Maintain a close working relationship with the customers to ensure that service issues are promptly escalated and acted upon; Initiating implementing service quality initiatives Uphold the values of the Group and company at all times. Processes: Ensuring continuous improvement in timeliness to the standards prescribed for the process from time to time. Releasing deals as per the department operating instruction manual, customers instructions and within the timeliness and accuracy standards specified. Ensuring compliance with all applicable Rules / Regulations and Company and Group Policies. Identifying exceptions from the norms initiating corrective and preventive actions. Comply with Group Money Laundering Prevention Policy and Procedures and Sanctions to the extend applicable and reporting all suspicious Transaction to the Line Manager. Where applicable, ensure compliance to Group and Country Regulations are managed to the extend agreed with the Countries and ensure all staff adhere to the same. People Talent: Lead through example and build the appropriate culture and values. Set appropriate tone and expectations from their team and work in collaboration with risk and control partners. Ensure provision of ongoing training and development, to larger teams and ensure that direct reports are suitably skilled and qualified with effective supervision in place to mitigate any risk. Employ, engage and retain high quality people. Set and monitor jib descriptions and objectives for direct reports and provide feedback and rewards in line with their performance against those responsibilities and objectives. Promoting an environment where all team members develop a sense of involvement in the conduct of their regular work and contribute ideas with the goal of achieving excellence in service quality. Skills and Experience Manage Conduct Manage Risk Manage People Business Facilitation Manage Change Management of Frontline Risk Business Governance Support Strategy Business Model Service Delivery Operations Qualifications EDUCATION Academic or Professional Education/Qualifications; University educated MEMBERSHIP RELEVANT MEMBERSHIPS TO BE AGREED LANGUAGES ENGLISH About Standard Chartered Were an international bank, nimble enough to act, big enough for impact. For more than 170 years, weve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If youre looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we cant wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, youll see how we value difference and advocate inclusion. Together we: Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term What we offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential. www. sc. com/careers 19071

To assist the Manager in the daily operations to achieve service quality by meeting/ exceeding service standards and achieving zero defect for Cash Management Operations i. e. Pre-Processing, Processing (Payment and Clearing) and Static Data Unit (set up, maintenance, pricing and billing, CoE, LM). To discharge operational duties of the Cash Management Operations i. e. Pre-Processing, Processing (Payment and Clearing) and Static Data Unit (set up, maintenance, pricing and billing, CoE, LM) as instructed by the Manager of the Unit and ensure that the established service standards are met. Key Responsibilities Strategy * Manage teams in building a stronger relationship with our clients and customers. Manage initiatives to innovate and digitize their processes as well as intensifying collaboration across the network. To accelerate new generation of leaders. Manage all initiatives to get more fit and flexible in the way we work. Focus on proving that we are here for good. Business * Maintain a close working relationship with the customers to ensure that service issues are promptly escalated and acted upon; Initiating implementing service quality initiatives Uphold the values of the Group and company at all times. Skills and Experience Achieves the processing turnaround standards as stipulated in the Service Level Agreement between the dept. and various Spoke countries and meeting productivity standards in terms of processing efficiency and accuracy of output. Meeting of own performance objectives and contribute in achieving the team s objectives. Support the roll-out of appropriate quality management systems and other initiatives by the Company/Group. Assist the Team Manager in coaching selected team members to achieve the desired level of productivity and competency. Qualifications Academic or Professional Education/Qualifications; University educated About Standard Chartered Were an international bank, nimble enough to act, big enough for impact. For more than 170 years, weve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If youre looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we cant wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, youll see how we value difference and advocate inclusion. Together we: Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term What we offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential. Recruitment Assessments Some of our roles use assessments to help us understand how suitable you are for the role youve applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process. Visit our careers website www. sc. com/careers www. sc. com/careers 25140

Brief The Quality Engineer will provide FMEAs (Failure Mode and Effects Analysis) and Control Plans, drives Continuous Improvement, performs audits, ensures performance to workmanship standards. Investigates and leads Corrective Actions. Plans, implements, and coordinates applicable corrective, preventive and technical controls of processes and products as required. Develops and implements an effective quality system related to manufacturing elements; including, but not limited to quality planning, receiving inspection, and Quality Management System audits. Responsibilities: - Leads the identification of problem root cause and the development and implementation of effective corrections and preventive methods Participates in product and process development teams as applicable Analyzes various failure reports and recommends corrective action Collects, analyzes and reports on various measurement statistics and metrics Maintain an interactive plant quality relationship focused on effective transition of product releases to a manufacturing quality support role. Facilitate creation of control plans, process flows and Process Failure Mode Effect Analysis (PFMEA) specific to new product development. Interface closely with Engineering, Service, Manufacturing and Product Management to understand and improve product and service quality. Investigate and resolve QA projects, as assigned. Ensure communication and interaction with Supplier Quality. Participate as Auditor of the Vertiv Quality Management System. Other duties and responsibilities as assigned. Qualifications: - Minimum Job Qualifications: BA or BS or equivalent experience Bachelor of Science in Mechanical Engineering, Industrial Engineering, Industrial and Systems Engineering, or other relevant degree preferred No experience required with a bachelor s degree Minimum of 5 years relevant experience in lieu of degree Preferred Qualifications: Excellent communication skills, both written and verbal Proficient in MS office Ability to design special tooling, develop and manufacturing processes, and assess new manufacturing technologies Highly adaptable with the ability to learn and apply new skills quickly Possesses a strong work ethic and sets high standards for quality and quantity of work Education And Certifications: Bachelor of Science in Mechanical Engineering, Industrial Engineering, Industrial and Systems Engineering, or other relevant degree preferred Physical Requirements: - Heavy Lifting (over 50 Ibs. ) Frequent Standing Frequent kneeling / crawling / stooping Frequent bending / twisting Frequent climbing (stairs, ladders) Environmental Demands: - Protective Equipment Required (earplugs, gloves, eyewear, safety toed shoes/boots) Travel Time Required: - 10% domestic/international

Role & responsibilities : The Service Excellence Manager will be responsible for the successful implementation of the Service Experience Leadership initiative and drive the culture of service excellence based on the service standards determined by Motherhood. The core responsibilities will include: - Supporting Unit service delivery, monitoring and observing customer interactions across the touchpoints; - Assisting if required, frontline employees in smoothly engaging with customers; - Leading and managing the internal service quality audits; - Co-designing with the Operational team improvement plans and facilitating its implementation; - Working with each Unit to close audit-related gaps; - Contribute to Service Excellence Training Modules/content creation, conducting coaching and workshops to ensure classroom training implementation; Accountable for the customer experience at Units. ACCOUNTABILITIES : Ownership of successful implementation of the Service Experience Leadership program across all departments and units of the region. • Oversee customer interactions to ensure the standards and framework of the program is adhered to. Assist frontline teams if required in the moment to ensure every customer interaction is delightful. • Monitor customer feedback, receive update from CRM Team, work with Units to address and resolve issues. • On location: Ensuring prompt action in case of issues and leading recognition ( by bringing it to the notice of FD/HR) of outstanding employee contributions. • Actively participate in the design of service training courses; calling gaps in learning, training and offering facilitative material that will enable continuous updation of employee knowledge. • Contribute to Manuals and eLearning content. • Conduct new hire Service Orientation including Induction to the Service Experience Leadership Program, Grooming and Communication; conduct recurrent, tactical and specialized service excellence training programs as per a defined calendar. • Monitor development process through assessments to provide coaching and feedback to trainees • Analyze evaluations to judge the effectiveness of the training and to make suggestions for improvement • Collaborate with Service Experience Leadership teams to resolve customer questions and issues; ensure issues are tagged to timelines for resolution, if likely delays, to enable employees through focused workshops to handle the pain points. • Developing digital and print educational material (e.g. videos and manuals) • Conduct role-play activities as per a calendar to address top 3 issues that cause customer dissatisfaction data from CRM; Unit specific; highly sensitive issues -using practical insights to reinforce standards and expectations.(e.g. negotiation, difficult customer issues; teamwork , communication expectations and gaps ; conflict management) • Identify individual and team skills gaps; liaise with managers and encourage on-the-job coaching (e.g. how to handle difficult client cases) • Create Enablers within each unit/department for a continued on-job assistance and training needs • Lead the Internal Quality Audit team for cross-unit audits and chart improvement areas; monitor implementation. Qualification: BHM/Any Degree/Any master Experience: 4-9 Years Interested applicants can share their CVs @ tejaswita.s@motherhoodindia.com

Role Purpose: This position will be responsible for managing a sales team and building business by identifying and selling prospects; maintaining relationships with clients. Role Requirements: International Market Knowledge and sales experience of minimum 5 years B2B software sales experience of 5 years Sales Management experience of minimum 3 years e-Learning Sales experience is an added advantage Moodle Sales experience Preferred* Long term prospect Willingness to work from 8:00 AM to 5:00 PM IST Excellent verbal and written English language skills Candidate must be living in Pune or willing to relocate Role Responsibilities: Identifying business opportunities by identifying prospects and evaluating their position in the industry; researching and analyzing sales options Selling the product by establishing contact and developing relationships with prospects; recommending solutions Maintaining relationships with clients by providing support, information, and guidance; researching and recommending new opportunities; recommending profit and service improvements Identifying product improvements by remaining current on industry trends, market activities, and competitors Preparing reports by collecting, analyzing, and summarizing information Maintaining quality service by establishing and enforcing organization standards Contributing to team effort by accomplishing related results as needed Role Benefits: Regular exposure to business stakeholders and executive management Authority and scope to apply your expertise High learning curve Exposure to domestic as well as international work culture (Collaborating with the US Team as well)

Join a Team That s Passionate About Making Lives Better! At Bill Gosling Outsourcing, we believe that success starts with an amazing team. We are a global leader in outsourcing solutions, we focus on making lives better, one connection at a time. We provide tailored solutions to businesses around the globe, specializing in customer care, sales, and financial services. We re looking for enthusiastic, driven individuals to join our dynamic work environment where fun meets results ! Evaluate & audit conversations / transactions on behalf of assigned client process(es) as per pre-defined guidelines ensuring zero / minimal quality variance while maintaining productivity parameters. Quality consultant is expected to evaluate and audit telephone, email and chat communication / transaction and provide detailed feedback via an evaluation tool to the customer What Youll Do: Consistently ensure that quality variance is well below threshold and internal quality scores are exemplary Write feedback, if applicable, to enthuse performance development at an agent level and per client instructions Regularly participate in client / internal calibration calls to ensure consistency of scoring & knowledge Meet and exceed daily volume and productivity targets Successfully clear the client specific training and ensure all subsequent updates are well understood & implemented Participate in various internal/external training programs to continuously hone required skills and knowledge base. Abide by all HR policies and processes including but not limited to code of conduct, attendance, and floor discipline. What Were Looking For: All Information security responsibilities can be located in The Book of Bill (Global) and The Book of Bill (Global) - French. Please note that Information security responsibilities are based on role Why Join Us? Growth Opportunities : We believe in promoting from within and providing opportunities for career advancement. Comprehensive Training : We offer extensive paid training to ensure you re equipped for success. Team-Oriented Culture : Work in a collaborative, supportive environment with peers who are passionate about what they do. Diversity & Inclusion: We celebrate the unique perspectives and contributions of all our employees. Fun Workplace: Join a vibrant team that knows how to have fun! From team engagement activities to social events, we foster a lively and inclusive work environment where you ll build strong connections. State-of-the-Art Offices: Work in our modern, well-equipped offices designed to enhance collaboration and productivity. Rewarding Work: Help businesses grow while making a real difference in people s lives!

73916 | IT & Tech Engineering | Professional | Allianz Technology | Full-Time | Permanent Warning: When posting this job advertisment on an external job board, the length of the following fields combined must not exceed 3950 characters: "External Posting Description", "External Posting Footer" . Overall Objectives of Job The Workplace Services Department is responsible for global end-to-end operations of Allianz Workplace services including Allianz Virtual Client, End Devices (Notebooks, Thin Clients, Mobile Phones), File Services, Print Service, Mailing, Intranet and Service Desk. WPS File services provide multiple products which provide managed folders (end user storage) for several Allianz Workplace types. Your main responsibility is to act as the primary point of contact for service-related issues, escalations, and inquiries. Manage service operations, including incident, problem, change, and request management Develop and maintain SLAs, key performance indicators (KPIs), and service-level reports. Collaborate with cross-functional teams to drive continuous improvement in service quality and efficiency. Identify risks and implement mitigation strategies to prevent service disruptions. Ensure compliance with ITIL best practices and industry standards. Drive automation and innovation in service delivery to enhance operational effectiveness Key Responsibilities: Managing Application Owner responsibilities(Application installation, configuration, support, and vendor collaboration) Responsible for Application relevant security topics & Escalation Management Responsible for testing and signing off applications during Application Owner Testing. Advice, support the first and second level support Responsible for ensuring Quality of the applications delivered by the team. Continually improve process, automation, and Root Cause Analysis to reduce the overall volume of tickets to the team, against agreed KPI s. Support Project activity for desktop technologies like VDI. Documentation of KB Articles, procedures, and processes. Administration of applications on Windows, Mac, COBO/BYOD Willingness to work in rotational shift and address On Call issues Manage code-signing certificates, including procurement, renewal, and revocation. Oversee the end-to-end service delivery process, ensuring high levels of performance and customer satisfaction. Qualification & Experience Qualification: Bachelor Degree preferably in IT Experience: Good ITIL & Service Management In depth knowledge application troubleshooting and configuration. In depth knowledge on Windows Desktop platforms and VDI Good Knowledge on GPO, Registry, and application Personalization. Good knowledge on Active Directory, VDI & Azure Knowledge on PowerShell / VBScript (Preferable) Knowledge on Application lifecycle management Basic knowledge on Azure tenant and O365 apps Basic knowledge on SCCM/WSUS Software deployment (Optional)

This position will perform Review, verify and process invoices as per process guidelines. As a member of the team Participates in meeting Turnaround time. Meet daily targets in the team and deliver a high-quality service. Performs tasks in line with the written procedures or assigned supervisor. Deepening knowledge in one process or more. Essential Duties and Responsibilities Process assigned vendor account invoices for payment according to company policy by verifying documentation of charges and services. Provide customer service to vendors and company departments by researching requests for information and queries. Maintains Accounts Payable invoice batch entry, post batches and correct batch posting issues. Cross train in processing invoices for key accounts i.e. laboratory charges by accurate coding, verification of contracted pricing. Pull information for support team to notify vendors of need for additional required documentation such as Breath Alcohol Test forms, Chain of Custody forms, etc Multi-task between multiple systems to research discrepancies while processing invoices Ability to identify and manage multiple priorities Other duties as assigned Other details of the job role : Education : Bachelor of Commerce (B.com BBM) / Master of Business Administration (MBA) (preferred) Experience: 0 to 1 Year of Experience in Accounts Payable / Fresher Other Knowledge, Skills, Abilities or Certifications: Great Plains, Oracle EBS, Bill.com, Yooz, Docupage. Work location : Bangalore (Hybrid model) Shift Timing : UK/US shift timing) Joining time needed : 16th June as start date)

Role Purpose: This position will be responsible for managing a sales team and building business by identifying and selling prospects; maintaining relationships with clients. Role Requirements: International Market Knowledge and sales experience of minimum 5 years B2B software sales experience of 5 years Sales Management experience of minimum 3 years e-Learning Sales experience is an added advantage Moodle Sales experience Preferred Long term prospect Willingness to work in US Shift Timings (6:30 PM to 3:30 AM IST) Excellent verbal and written English language skills Candidates with BPO experience Preferred Candidate must be living in Pune or willing to relocate Role Responsibilities: Identifying business opportunities by identifying prospects and evaluating their position in the industry; researching and analyzing sales options Selling the product by establishing contact and developing relationships with prospects; recommending solutions Maintaining relationships with clients by providing support, information, and guidance; researching and recommending new opportunities; recommending profit and service improvements Identifying product improvements by remaining current on industry trends, market activities, and competitors Preparing reports by collecting, analyzing, and summarizing information Maintaining quality service by establishing and enforcing organization standards Contributing to team effort by accomplishing related results as needed Role Benefits: Regular exposure to business stakeholders and executive management Authority and scope to apply your expertise High learning curve Exposure to domestic as well as international work culture (Collaborating with the US Team as well)

Location(s): Quay Building 8th Floor, Bagmane Tech Park, Bengaluru, IN Line Of Business: MIS Research(MIS RSRCH) Job Category: Credit Analysis Research Experience Level: Experienced Hire At Moodys, we unite the brightest minds to turn today s risks into tomorrow s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are-with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity. Skills and Competencies 1-2 years of handling Level 1 Customer Service support in a voice process. Customer Centric Orientation: Ability to understand and address the unique needs of authors and reviewers, providing tailored solutions. Problem-Solving Skills: Strong problem-solving and time management skills, with the capacity to work independently and learn new skills. Communication Skills: Excellent interpersonal and communication skills required to effectively communicate with authors and reviewers. Teamwork: Ability to work effectively in a team, manage multiple tasks, and meet tight deadlines in a fast-paced environment. Technical Proficiency: Experience in MS Office (Word, Excel, and PPT) and Content Management System tools is preferred. Education Any Bachelors degree Responsibilities Provide customer-centric support to authors and reviewers, ensuring seamless publication of research reports with minimal disruption. Author-Centric Support: The primary role is to provide customer-centric support to authors reviewers throughout their content creation to publication journey. This includes understanding their unique needs, addressing queries, and providing tailored solutions. Effective Communication and Escalation: Communicate with authors and reviewers effectively and empathetically, addressing issues and inquiries following support procedures. Escalate when needed, always keeping the authors needs and concerns in mind. Responsive Issue Management: Address all issues related to publishing with a high level of urgency, ensuring minimal disruption to authors. This involves evaluating each situation on a case-by-case basis and taking the appropriate response or escalation actions within the agreed-upon SLA and SOP. Publication Process Support: Provide guidance and assistance to authors during the publication of research reports using CMS and FMP in accordance with approved SLA and SOPs. This involves a focus on making the publishing process as seamless and intuitive for authors as possible. Knowledge Maintenance and Continuous Learning: Stay updated on current, new, and expired issues including workarounds. This role requires an understanding of all documented functions, SLAs, and a commitment to continuous learning to improve service quality and author satisfaction. Shift rotation: Candidate should be willing to work in all three shifts (APAC, EMEA, and US) on a quarterly shift rotation. The primary role of the Research Production Support team is to provide 24/5 customer-centric support to authors and reviewers throughout their content creation to publication journey. This includes understanding their unique needs, addressing queries, and providing tailored solutions. The team is responsible for managing issues related to publishing with urgency, ensuring minimal disruption to authors. Effective communication and escalation are key, as is staying updated on current, new, and expired issues, including workarounds. The team is committed to continuous learning to improve service quality and author satisfaction. By joining our team, you will be part of exciting work in supporting the publication of research reports, ensuring timely and accurate publication, and maintaining Moodys reputation as a leading credit rating agency. For more information on the Securities Trading Program, please refer to the STP Quick Reference guide on ComplianceNet Please note: STP categories are assigned by the hiring teams and are subject to change over the course of an employee s tenure with Moody s.

This position will perform Review, verify and process invoices as per process guidelines. As a member of the team Participates in meeting Turnaround time. Meet daily targets in the team and deliver a high-quality service. Performs tasks in line with the written procedures or assigned supervisor. Deepening knowledge in one process or more. Essential Duties and Responsibilities Process assigned vendor account invoices for payment according to company policy by verifying documentation of charges and services. Provide customer service to vendors and company departments by researching requests for information and queries. Maintains Accounts Payable invoice batch entry, post batches and correct batch posting issues. Cross train in processing invoices for key accounts i.e. laboratory charges by accurate coding, verification of contracted pricing. Pull information for support team to notify vendors of need for additional required documentation such as Breath Alcohol Test forms, Chain of Custody forms, etc Multi-task between multiple systems to research discrepancies while processing invoices Ability to identify and manage multiple priorities Other duties as assigned Other details of the job role : Education : Bachelor of Commerce (B.com BBM) / Master of Business Administration (MBA) (preferred) Experience: 0 to 1 Year of Experience in Accounts Payable / Fresher Other Knowledge, Skills, Abilities or Certifications: Great Plains, Oracle EBS, Bill.com, Yooz, Docupage. Work location : Bangalore (Hybrid model) Shift Timing : UK/US shift timing) Joining time needed : 16th June as start date) United States Equal Opportunity Employment: First Advantage is proud to be a global leader in removing barriers and supporting our community members to ensure the changing demographics of the workforce are reflected in our hiring and employment practices. We value all of our candidates, employees, and clients, and place great emphasis on hiring and supporting qualified individuals in each role. We are an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other area protected by applicable law.

Take responsibility of technical intervention on site, include installation, training ,repairing , maintenance , technical support, at related operations , to keep machines running in end-user Contact customer and supply necessary support, to build & maintain good customer relationship Supply necessary/possible support to sales and dealers team to direct push sales business Pass the technical training and test , keep and improve personal technical skill ,to maintenance high quality service to customer Take care of billing and invoice , AR collection related to routine service event, control personal cost, achieve personal finance target Manage personal inventory management include spare parts and tools Execute technical task appointed by team leader Learn and use technical management system to ensure correct and complete data input

Field Service Engineer - Instrumentation Controls (Mark VIe/Mark VI/ Mark V) Would you like to be part of our Turbomachinery Process Solutions Product Line Do you enjoy being part of a successful team Join our Industrial and Energy Technology Team! Our Industrial and Energy Technology (IET) operates across 120 countries and serves the entire energy value chain and industrial sector. We hold an extensive portfolio of rotating equipment, process flow, transmission technology and lifecycle services. Our Engineering Transformation teamwork to improve the quality of our Engineering processes. Partner with the best As a Field Service Engineer - Instrumentation Control, you will be coordinating and overseeing work at the field site, providing quality service to the customer. In addition, your Job role may include providing the planning necessary for the job including instructions to the crew and equipment As a Field Service Engineer - Control Instrumentation, You will be responsible for: Ensuring all in-field activities are carried out safely complying with company Health Safety and environmental guidelines and procedures Providing advice, and support to clients and craft labour in the installation, commissioning, and maintenance of company equipment Assisting start-up Engineer during the commissioning phase ensuring proper and safe operation of the machine. Performing minor/major maintenance of equipment following the TPS Service Site Quality Check Lists and procedures Acting as primary contact to work with the Customer and Site Team to coordinate activities on the Site Providing limited troubleshooting on the equipment under maintenance and/or installation in the Field. Fuel your passion To be successful in this role you will: Have 4-8 years of Engineering /Full-time Diploma or equivalent business experience Have working experience in Instrumentation and Control systems Like Mark VIe / Mark VI or Mark V. Have excellent Functional / Technical, Customer Focus, Communication, Interpersonal, and Teamwork Skills Have prior experience in Installation and/or Maintenance activities of Rotating equipment in the Field at Customer Sites. Have industry experience and TPS product line training. Work in a way that works for you We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns: This role is working with our customers on-site locations. When assignments are complete, you will be on a rest period operating from home before you take on your next projects. The company shall ensure a work-life balance for the individual. Working with us Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged, and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent, and develop leaders at all levels to bring out the best in each other. Working for you Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect: Contemporary work-life balance policies and well-being activities Comprehensive private medical care options The safety net of life insurance and disability programs Tailored financial programs Additional elected or voluntary benefits

Customers trust the Alation Data Intelligence Platform for self-service analytics, cloud transformation, data governance, and AI-ready data, fostering data-driven innovation at scale. With more than $340M in funding - valued at over $1.7 billion and nearly 600 customers, including 40% of the Fortune 100 Alation helps organizations realize value from data and AI initiatives. Alation has been recognized in 2024 as one of Inc. Magazines Best Workplaces for the fifth time, a testament to our commitment to creating an inclusive, innovative, and collaborative environment. Collaboration is at the forefront of everything we do. We strive to bring diverse perspectives together and empower each team member to contribute their unique strengths to live out our values each day. These are: Move the Ball, Build for the Long Term, Listen Like You re Wrong, and Measure Through Customer Impact. Joining Alation means being part of a fast-paced, high-growth company where every voice matters, and where we re shaping the future of data intelligence with AI-ready data. Join us on our journey to build a world where data culture thrives and curiosity is celebrated each day! Job Description: Alation is seeking a talented and highly technical Senior Engineer to join our fast-growing team in Chennai. The ideal candidate will communicate effectively to build trust and take active leadership roles in shaping the future of engineering while embodying our core values. What youll do: Develop solutions that enhance user experiences, assist customers, and provide seamless support to improve their overall interaction with the product. Design and implement AI-driven solutions such as chatbots, diagnostics, and automation tools to enhance self-service, reduce support effort, and improve user experience. Analyze customer trends and product usage using AI/ML to identify opportunities for improvement, drive proactive issue resolution, and simplify complex systems for scalability. Build scalable frameworks and solutions, including fast, flexible internal and customer-facing APIs, that streamline complexity and support the next level of growth. Prioritize and scope work effectively, ensuring the timely delivery of impactful features while maintaining focus on the most critical areas of development. You should have: Have 8+ years of experience designing, developing, and shipping distributed backend systems. Possess strong CS fundamentals with a degree in Computer Science or equivalent experience. Are proficient in Python with hands-on experience building and delivering features end-to-end. Have a solid understanding of RESTful API design, algorithmic complexity, and distributed systems. Have experience with AI/ML model integration and development, including LLMs and retrieval-augmented generation (RAG). Bring proven experience leveraging AI/ML frameworks (e.g., TensorFlow, PyTorch, Hugging Face, Langchain, spaCy) to design intelligent solutions that enhance user experience and drive automation. (This is a plus!) Are skilled in software architecture and design, with a focus on reducing technical debt. Have experience with relational databases; PostgreSQL is a plus. Are familiar with microservices, containerization (Docker), and orchestration (Kubernetes). Are an effective communicator with strong product thinking and cross-functional collaboration skills. Are adaptable and thrive in fast-paced, evolving environments. Are committed to improving service quality and reducing operational overhead. #LI-SR1 .

POSITION SUMMARY: The Communication Coach is responsible for evaluating agents and coaching them on communication and language proficiency to ensure that communication and language used on calls is at acceptable standards. JOB FUNCTION AND RESPONSIBILITIES: Remote monitoring and side by side/live call monitoring of calls providing detailed feedback to the advisor Responsible to coach the agents and to develop their communication styles customer service skills (this could include sentence construction, grammar, rate of speech, clarity of speech, pronunciation of process specific words, or soft skills like call control etc.) Work closely with the BU to improve the performance of the bottom quartile in terms of NPS scores Motivating the advisors to improve their service and voice quality and reiterating importance of NPS Design and run campaigns to improve the overall NPS for the process Proficient in identifying gaps in the skills set of the advisors and conduct refresher /remedial trainings on the top defect areas Arranging initiatives and/or campaigns with focus on voice and customer service quality Maintaining Preparing Daily trackers, reports and Weekly/monthly dashboard for reviews Participate in Calibrations and achieve the variance targets laid down by the departments Conducting Refresher training sessions for the advisors as per standard monthly targets QUALIFICATION: Graduation is mandatory Relevant 2-5 years of auditing coaching experience in a Contact Center environment Good in Excel and strong written and Verbal Communication and Presentation skills Proficient in designing training modules and delivering refresher/remediation trainings Strong knowledge on Communication Skills experience in training people on pronunciation, Sound Corruption, MTI, Customer Service, Grammar etc. Tactful in handling difficult situations and ability to multitask Ability to work under pressure and meet stringent call monitoring targets/willingness to work 24/7 - needs to be comfortable with working in night shifts