3022 Service Quality Jobs - Page 35

Job Summary This role will be responsible for end-to-end ownership of all Risk & Compliance engagements for clients. This is a leadership role that will report to the AVP Digital Assurance, and work closely with global delivery leaders, senior practice heads, and cross-functional teams such as Sales, Pre-Sales, and Account Management. The role will lead a dedicated delivery team and will be instrumental in maintaining and improving a robust, scalable delivery framework aligned with global standards including efficient processes, ensuring compliance with relevant regulatory frameworks, maintaining high service quality, and proactively identifying opportunities to improve delivery effectivenes...

As a Manager in the Corporate Employee Solutions vertical, you will be responsible for driving business growth by enhancing the deposit pool, cross-selling ficial products, and ensuring high standards of service delivery across mapped branches. This role involves managing productivity, compliance, and profitability while building strong relationships with corporate clients and internal stakeholders. You will play a key role in promoting third-party products (TPPs) such as mutual funds and insurance, generating fee income, and ensuring regulatory compliance. The position demands leadership, strategic thinking, and a hands-on approach to branch administration and customer engagement. Drive enh...

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, youll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. How will you make an impact in this role? Ensure maximum recovery on accounts through inbound/ outbound telephone contact in a timely and comprehensive manner to en...

The Customer Services department at ETG is dedicated to enhancing the customer experience through ongoing efforts to implement improvements and drive positive change. Were seeking a dynamic Team Leader to guide and inspire our dedicated team. The ideal candidate possesses strong leadership skills, a problem-solving mindset, and the ability to drive team performance. If youre passionate about fostering growth and collaboration in a fast-paced environment, join us in shaping the future. Job Summary: The Team Leader is responsible for guiding and supporting team members to achieve daily operational goals while fostering a positive, collaborative, and trust-based work environment. This role invo...

As a Operation Executive at SmartQ, your primary goal will be to take responsibility for managing and optimizing the day-to-day operations to ensure efficiency, quality, and alignment with the overall strategic goals of the organization. In addition, you must be adept at strategic planning, team leadership, and problem-solving to navigate the complexities of operational management. Do you possess all these skills and wish to make an impact in the world of food and technology? Join us now! By guiding associates and promoting the utilization of the digitized platform, communicate the benefits and convenience of the SmartQ ordering APP, including associated offers. Drive the adoption process by...

Job Summary Will oversee and manage record retrieval legal team, ensuring smooth operations, compliance, and alignment with organizational objectives Key Responsibilities Subpoena and Authorization Drafting Support: Assist in drafting subpoenas and authorizations in compliance with jurisdictional requirements across all US 50 states Ensure legal templates are accurate, up-to-date, and meet client specifications Client and Opposing Counsel Communication: Act as a primary point of contact for client law firms and opposing counsel, providing support in managing inquiries and resolving procedural issues Facilitate effective communication to ensure clarity in legal processes Subpoena Serving and ...

Basic Function Receiving Inbound Calls, Navigate through 5-6 applications at the same time while providing customer service support, Strong Computer Navigation Skills and Excellent Customer Service Skills Essential Functions Provides high quality customer service in resolving queries of client customers by obtaining, analyzing and verifying the accuracy of their queries or funding transactions in a timely manner Provides inbound phone support on various Product lines Initiates required action for response to customer service requests for claims status/inquiries and communicates changes to the appropriate departments Ensures and provides quality service to while administering their account Pa...

Basic Function Receiving Inbound Calls, Navigate through 5-6 applications at the same time while providing customer service support, Strong Computer Navigation Skills and Excellent Customer Service Skills Essential Functions Provides high quality customer service in resolving queries of client customers by obtaining, analyzing and verifying the accuracy of their queries or funding transactions in a timely manner Provides inbound phone support on various Product lines Initiates required action for response to customer service requests for claims status/inquiries and communicates changes to the appropriate departments Ensures and provides quality service to while administering their account Pa...

Job Title: AVP, Technology Service Delivery Location: Noida, Department: Global Technology Reports To: VP, Technology Service Delivery Position Overview: The SAVP of Technology Service Delivery is responsible for leading the delivery of technology services and solutions across Banking and Capital Mkts clients This role involves managing a team of professionals to ensure that technology services meet the businesss strategic objectives, are delivered on time, within budget, and to the highest quality standards He will collaborate with cross-functional teams to enhance service delivery processes, drive innovation, and ensure the reliability and efficiency of technology services Key Responsibili...

The Assistant Manager HR is responsible for the hotel s annual recruitment strategy plan, drive recruitment activities to ensure recruitment effectiveness meets hotel business requirements, maintaining and improving the standards as the best employer brand in the market. What will I be doing As the Assistant Manager HR, you will be responsible for performing the following tasks to the highest standards: Assist with the annual hotel manning budget plan by joining in the headcount plan discussion with department heads. Assist with the annual recruitment strategy plan and ensure the implementation to fill in qualified candidates for open positions. Maintain and explore effective recruitment cha...

Should have experience in pre contract work Floating tenders to Technically and Commercially competent parties, preparation of comparative statement, and evaluation of strengths and weaknesses of various parties for the finalization of sub-contract Preparation of sub-contract agreements and award of sub-contracts to the most suitable, client approved sub-contractor. Knowledge of Prepare Bill of quantities (BOQ) Should be proficient in CAD, Cost-X (qty take off tools) Development of Project Budget, BOQ from drawings and tenders, liaising with Client Plan the tasks we'll and discuss with team leaders regularly Ensure high quality service delivery on every task in allocated time. Ensure complia...

As our Director of Engineering, you will join our global technology team that has embarked on building highly available and scalable distributed systems on the cloud to support the companys long-term strategy and vision. Your primary responsibility is to build and support capabilities of our next generation distributed platform, build innovative payment capabilities leveraging the platform, aligning resources and delivery with business growth and diversification, while significantly improving service quality and cost-effectiveness. We expect the individual to be innovative and energetic with strong communications skills. Key Initiatives Card Network Authorizations/Routing, and Clearing and S...

Regional Business Head - FYLS-Founding Years (KLAY) is the leading company in India today in the child care space with over 150+ centres across the country in 7 major metros and working with marquee clients. - KLAY is poised to take on the wave of growth of employer sponsored child care in India. - Our 2 models are CORPORATE onsite day care centres and independent RETAIL centres which is used by employers and consumers. please visit our website & research in detail to know more about us. Job Description: - Plans and directs the activities of the company/region in accordance with objectives and policies established by the Head of Operations and Head of Sales. - Responsible for the regions Bus...

We are seeking a talented and customer-centric Relationship Officer to join our Digital Banking team. In this role, you will be responsible for enriching customer relationships, acquiring new customers, and cross-selling a range of banking products to meet their financial needs. Your primary goal is to deepen customer engagement and increase the banks wallet share, ensuring a 360-degree approach to customer satisfaction. Bachelors degree in Business, Finance, or a related field. 2-3 years of experience in a customer-facing role, preferably in banking or financial services. Excellent communication and interpersonal skills, with a customer-centric approach. Strong sales and negotiation skills,...

As Associate Relationship Manager at SmartQ, your primary goal will be to lead and oversee a frontline Partner team of food service associates. In addition, the candidate must coordinate various tasks related to food production planning, engineering, and front-of-house services. Also, ensure all activities comply with Health & Safety and Food Safety regulations. Exercise general responsibilities to facilitate the efficient organization of the contract, aligning with contractual terms and conditions. Additionally, focus on enhancing the overall customer experience through effective management and service delivery. Do you possess all these skills and wish to make an impact in the world of food...

Receiving Inbound Calls and providing customer service support Review Medical Claims Check debit card status Assist members in filing their claims Website assistance 1 - 3 Years exp. With good communication & Graduation Must. Provides high quality customer service in resolving queries of PayFlex FSA & H.S.A customers by obtaining, analyzing and verifying the accuracy of their queries or funding transactions in a timely manner. o Provides inbound phone support on FSA & H.S.A Product lines. o Initiates required action for response to customer service requests for claims status/inquiries and communicates changes to the appropriate departments. o Ensures and provides quality service to both Aetn...

We are looking for a courteous and detail-oriented Service Delivery Officer (SDO) to manage personalized service requests and ensure smooth operational support for high net worth customers. The role involves coordinating with internal teams, maintaining compliance standards, and delivering timely business insights through MIS reporting. The ideal candidate will have strong communication skills, a customer-first mindset, and a solid understanding of banking processes. Handle personalized service requests from customers across segmentsGenerate and deliver timely business MIS reportsEnsure strict compliance with audit, regulatory, and internal banking policiesCoordinate with CPC/RPC/Investment ...

We are looking for a customer-focused and experienced Senior Desk Officer (SDO) to support branch banking operations and deliver high-quality service to walk-in customers. The SDO will play a key role in servicing clients across segments, resolving queries, and supporting the Service Officer as needed. This role also involves non-transactional servicing, reconciliation, and cross-selling of ficial products. Service walk-in customers across all segments, ensuring prompt and courteous assistance Generate leads for New-To-Bank (NTB) customers and actively cross-sell ficial productsAct as a backup to the Service Officer (SO) during peak hours or absencesHandle non-transactional servicing tasks s...

We are looking for a customer-focused and experienced Senior Desk Officer (SDO) to support branch banking operations and deliver high-quality service to walk-in customers. The SDO will play a key role in servicing clients across segments, resolving queries, and supporting the Service Officer as needed. This role also involves non-transactional servicing, reconciliation, and cross-selling of ficial products. Service walk-in customers across all segments, ensuring prompt and courteous assistanceGenerate leads for New-To-Bank (NTB) customers and actively cross-sell ficial productsAct as a backup to the Service Officer (SO) during peak hours or absences Handle non-transactional servicing tasks s...

We are looking for a courteous and detail-oriented Service Delivery Officer (SDO) to manage personalized service requests and ensure smooth operational support for high net worth customers. The role involves coordinating with internal teams, maintaining compliance standards, and delivering timely business insights through MIS reporting. The ideal candidate will have strong communication skills, a customer-first mindset, and a solid understanding of banking processes. Handle personalized service requests from customers across segmentsGenerate and deliver timely business MIS reportsEnsure strict compliance with audit, regulatory, and internal banking policiesCoordinate with CPC/RPC/Investment ...

Build your best future with the Johnson Controls team As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture w...

Embark on a rewarding and challenging career as a Business Analysis Manager with our dynamic team. Youll have the opportunity to make a significant impact by supporting process improvements, key initiatives and expanding your creative skills in a supportive and collaborative environment. Join us and contribute to our mission while advancing your career. As a Business Analysis Manager within JPMorganChase, you will be a key player in driving strategic initiatives and operational improvements. Your role will involve leveraging your deep understanding of business analysis principles and data analytics expertise to uncover patterns, identify trends, and generate innovative solutions. You will be...

Do you have a flair for Settlements & Client Servicing Do you have a good understanding of Settlements , Corporate Actions & Client Service Are you interested in supporting our teams to provide a top quality service to our clients Do you thrive in a dynamic and collaborative environmentWere looking for someone like that to: Be part of our Securities Settlements teams in Hyderabad / Pune Be responsible for either Matching of trades , Settlement investigation , CSDR Penalties , Buyin management , Reconciliations , escalations & query management Working with teams on root cause analysis and suggest and implement process improvements Take responsibility for appropriate exception escalation and c...

Primary Responsibilities Management of National Sales Management of proactive and reactive sales activity in ensuring unparalleled service of Accor new and existing customers. Driving property sales objectives within all the segments Implement an effective LNR contracting & RFP process ensuring measurement of performance and account alignment. Determines and executes sales budgets, in conjunction with Director of National Sales Ensure Accor corporate terms and conditions are implemented for corporate agreements as per approval of the hotel management. Ensure Accor Hotels Meetings & Events contracts terms and conditions are implemented per approval of the hotel management. Regular meetings wi...

To support the business objectives of driving service level i.e enhance customer experience with excellent service delivery Roles and Responsibilities Ensuring customer s closure request is processed timely Coordinate with relevant team to ensure correct resolution Highlight non adherence or delay in resolution from stakeholders to immediate superiors for support Execute best practices to ensure reduction in complaints and errors Display ownership in handling service requests of customers with accurate resolution Update MIS/Reports accurately with details required Contribute towards improvement in TAT and NPS Take ownership in additional activities to drive team performance Profile Requireme...