2384 Service Quality Jobs - Page 35

Job Track Description: Requires broad technical expertise and industry knowledge. Accountable for functional, operational, and/or program management. Assists others in achieving goals. Manages performance appraisals and pay reviews. Manages training for 3 or more employees. Manages hiring and termination actions. General Profile Supervises daily tasks of complex business, technical support, or production teams. Responsible for the success of the team. Works within established precedents and practices. Examines information to solve ongoing problems. Ability to perform work unsupervised. Functional Knowledge Has a comprehensive understanding of a range of processes, procedures, systems and con...

PRIMARY RESPONSIBILITIES: Implement best engineering management and organizational development practices as we continue to scale. Build a world class engineering team: Foster and facilitate the professional growth and development of our engineering staff as well as lead effective cross-functional collaboration across groups within the organization. Build organizational capability within these teams by recruiting and retaining outstanding talent and providing mentoring, training (internal and external), and other opportunities for professional growth and development. Represent the Cloud in the senior leadership of the region and form strong relationships with all the local functions related t...

Role To lead a team, utilising available resource in order to deliver a quality service to customers in line with agreed standards. Oversee and support the work of other colleagues where required. Contribute to the overall planning and workflow of the department. Business Function EQ India Operations as a team carries out a range of activities in accordance with the predetermined procedure and service standards under appropriate guidance and direction. The scope of these activities will range across all Equinitis business lines. Core Duties and Responsibilities Organise, plan, control and monitor workflow, co-ordinating resource to ensure that the daily workload is consistently completed in ...

Role To lead a team, utilising available resource in order to deliver a quality service to customers in line with agreed standards. Oversee and support the work of other colleagues where required. Contribute to the overall planning and workflow of the department. Business Function EQ India Operations as a team carries out a range of activities in accordance with the predetermined procedure and service standards under appropriate guidance and direction. The scope of these activities will range across all Equinitis business lines. Core Duties and Responsibilities Organise, plan, control and monitor workflow, co-ordinating resource to ensure that the daily workload is consistently completed in ...

Job Summary An End User Computing (EUC) Lead typically oversees the management and support of end-user computing environments within an organization. We are seeking a skilled EUC lead to join our dynamic team. The ideal candidate will have extensive experience in developing and maintaining end-user computing solutions using Python, SQL, VBA, .Net, and PowerBI. This role involves collaborating with various departments to understand their needs and deliver efficient, scalable solutions. Business Function EQ India Operations team work closely with the EQ Group functions across UK, US and Amsterdam to provide operations support to Shareholder Solutions, Pensions Solutions, Investment Services, E...

Job Summary An End User Computing (EUC) Lead typically oversees the management and support of end-user computing environments within an organization. We are seeking a skilled EUC lead to join our dynamic team. The ideal candidate will have extensive experience in developing and maintaining end-user computing solutions using Python, SQL, VBA, .Net, and PowerBI. This role involves collaborating with various departments to understand their needs and deliver efficient, scalable solutions. Business Function EQ India Operations team work closely with the EQ Group functions across UK, US and Amsterdam to provide operations support to Shareholder Solutions, Pensions Solutions, Investment Services, E...

As a Territory Manager for Personal Loans, your primary responsibility will be to support customers, partners, and stakeholders by resolving queries and representing the company as a brand ambassador. You will play a crucial role in enhancing customer service, promoting customer-centricity, and driving organic growth within the organization. Your dedication to customer satisfaction will be key in establishing a positive service experience and fostering customer engagement. In this role, you will take charge of customer issues, ensuring they are effectively addressed and resolved. By setting a clear mission to improve service quality, you will implement strategies that align with industry bes...

Candidate must have good communication skills Freshers salary will be 14.5k in hand salary and Experience salary will be 23k in hand

About The Role Project Role : Security Delivery Lead Project Role Description : Leads the implementation and delivery of Security Services projects, leveraging our global delivery capability (method, tools, training, assets). Must have skills : Ping Identity Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :We are looking for an experienced IAM professional with 6-7 years of hands-on experience in PingFederate, PingAccess, and PingID. The ideal candidate will be well-versed in SSO, Federation protocols (SAML, OAuth), and production support activities including troubleshooting and incident resolution.Roles & ...

About The Role Project Role : Technology Support Engineer Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution. Must have skills : Network Infrastructures Good to have skills : Oracle Golden Gate Performance Tuning Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Technology Support Engineer, you will engage in resolving incidents and pr...

Candidate must have good communication skills Freshers salary will be 14.5k in hand salary and Experience salary will be 23k in hand

About The Role Project Role : Delivery Lead Project Role Description : Manages the delivery of large, complex projects using appropriate frameworks and collaborating with sponsors to manage scope and risk. Drives profitability and continued success by managing service quality and cost and leading delivery. Measures and communicates progress to leadership within committed time frames. Proactively support sales through innovative solutions and delivery excellence. Must have skills : SAP S/4HANA Group Reporting Good to have skills : NA Minimum 18 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Delivery Lead, you will manage the delivery o...

About The Role Skill required: Next Generation Customer Operations - Customer Service Technology Designation: Delivery Lead Manager Qualifications: Any Graduation Years of Experience: 13 to 18 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clien...

About The Role Project Role : Security Delivery Lead Project Role Description : Leads the implementation and delivery of Security Services projects, leveraging our global delivery capability (method, tools, training, assets). Must have skills : SailPoint IdentityIQ Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Security Delivery Lead, you will be responsible for overseeing the implementation and delivery of Security Services projects. A typical day involves coordinating with various teams, ensuring that projects are on track, and leveraging global delivery capabilities to enhance service quality. You...

About The Role Skill required: Talent & HR - Talent Management Designation: Delivery Lead Manager Qualifications: Any Graduation Years of Experience: 13 to 18 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We ...

About The Role Project Role : Delivery Lead Project Role Description : Manages the delivery of large, complex projects using appropriate frameworks and collaborating with sponsors to manage scope and risk. Drives profitability and continued success by managing service quality and cost and leading delivery. Measures and communicates progress to leadership within committed time frames. Proactively support sales through innovative solutions and delivery excellence. Must have skills : SAP Sales and Distribution (SD) Good to have skills : NA Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Delivery Lead, you will manage the deliv...

Take responsibility of technical intervention on site, include installation, training ,repairing , maintenance , technical support, at related operations , to keep machines running in end-user Contact customer and supply necessary support, to build & maintain good customer relationship Supply necessary/possible support to sales and dealers team to direct push sales business Pass the technical training and test , keep and improve personal technical skill ,to maintenance high quality service to customer Take care of billing and invoice , AR collection related to routine service event, control personal cost, achieve personal finance target Manage personal inventory management include spare part...

Client Services Analyst is expected to match and deliver to meet the changing needs of the clients that continually upscale the demands of value from quality monitoring. Assist in standardizing and streamlining the flow of information for their assigned client(s). Attend client concerns; facilitate communication and resolution between various internal management entities. What Youll Do: Learn the client s business, product, processes, intent and influences Create and ensure the timely completion of final presentation and dashboards delivery in accordance with the service-level agreement Identify and calibrate to stay updated on client s core business objectives Create and maintain a strong w...

Strategic Leadership: Provide visionary leadership to all hotel departments. Ensure alignment with The Lalit brands values, guest expectations, and business goals. Operational Excellence: Oversee day-to-day operations across Rooms, F&B, Banquets, Spa, Engineering, Sales & Marketing, Finance, and HR to ensure seamless guest experiences and operational efficiency. Revenue & Profitability: Drive revenue through innovative strategies and yield management. Monitor financial performance, ensure profitability, and manage budgets, forecasts, and cost controls. Guest Experience & Brand Standards: Maintain and exceed brand standards for service quality, guest satisfaction, and safety. Lead initiatives...

Strategic Leadership: Provide visionary leadership to all hotel departments. Ensure alignment with The Lalit brands values, guest expectations, and business goals. Operational Excellence: Oversee day-to-day operations across Rooms, F&B, Banquets, Spa, Engineering, Sales & Marketing, Finance, and HR to ensure seamless guest experiences and operational efficiency. Revenue & Profitability: Drive revenue through innovative strategies and yield management. Monitor financial performance, ensure profitability, manage budgets, forecasts, and cost controls. Guest Experience & Brand Standards: Maintain and exceed brand standards for service quality, guest satisfaction, and safety. Lead initiatives to ...

Manage daily operations in compliance with quality standards, SLAs, and regulatory requirements. Deliver high-value services that enhance client satisfaction and operational excellence. Align facility operations with organizational goals and budget forecasts. Develop and manage SLAs; support procurement in vendor selection and evaluation. Define and achieve annual cost-saving targets in energy and maintenance. Ensure compliance with labor laws and wage regulations. Maintain strong professional relationships with clients, vendors, and internal teams. Audit subcontractors for service quality and site upkeep. Conduct team development sessions and support individual growth plans. Track KPIs and ...

Strategic Planning and Leadership: Develop and implement strategic plans for soft services management Set performance standards and key performance indicators (KPIs) for soft services Lead and mentor a team of facility managers and service providers Collaborate with other departments to align soft services with overall organizational goals Service Management: Oversee the delivery of soft services, including but not limited to: Cleaning and janitorial services Security and reception Mail and courier services Food services and catering Landscaping and grounds maintenance Waste management and recycling Space management and move services Ensure compliance with health, safety, and environmental r...

Ensure the availability of qualified (trained & certified) Technicians at all times as per Technical Training Guidelines. Coach and train assigned technicians in order to improve the service quality and customer retention of the assigned service area, as per Technical Training Guidelines & service SOPs. Ensure availability of recommended preparation, materials, and service tools in working condition to Technicians as per service SOPs. Conduct daily 10-minute stand up meetings, and explain safety and special instructions to assigned technicians to execute the job as per instructions received from Sales Team/Service Docket. Ensure SCP devices are effectively used by technicians, troubleshoot o...

We are looking for motivated, enthusiastic team players with a passion for technology to join our growing team! , {"key":"Description" , "sub_heading":null , "value":" HotelKey is looking for a CloudOps Intern to join our team. We have a positive and creative work environment that values collaboration and offers career-focused learning and growth opportunities along with excellent benefits and flexible timings for our people. , {"key":"Requirement" , "sub_heading":null , "value":" - Graduation- BE (IT, CS), BCA, BSc (IT), MCA, MSC(IT), MCM - Communication skills - Computer background or knowledge is must. - Flexible to work in rotational shifts. ,{"key":"You ll Succeed With -","sub_heading":...

How will you make an impact in this role The Primary Objective Would Be to Deliver Very High Standards of Customer Service by Handling Customers request such a Payments, Reconciliation, Account Maintenance, Credit Balance Refund, New Card Issuance, Financial Adjustments and Other Queries for Premium and High Value Customers. Complete All Transactions Agreed with the Customer and Adhere to All Timelines and Deadlines Set Suggest Process Improvements / Changes to Achieve & Ensure First Contact Resolution Conduct Root Cause Analysis of Incoming Correspondence to Recommend Changes in Workflows, Procedures, Servicing Levels, Based on Customers Demands to Meet Their Needs & Ensure Exceptional Qual...