2384 Service Quality Jobs - Page 33

Overview: The Senior Executive, Soft Services Operations will lead the strategic development and operational delivery of all soft services across our client portfolio. This executive role requires a visionary leader who can elevate service standards, drive innovation in soft services delivery, and create exceptional workplace experiences that support client organizational goals. Key Responsibilities: Develop and implement the strategic vision for soft services including reception, concierge, mail services, catering, janitorial, security, and workplace experience programs Lead a diverse team of soft services professionals across multiple client sites Establish service excellence frameworks an...

Overview: The Senior Executive, Soft Services Operations will lead the strategic development and operational delivery of all soft services across our client portfolio. This executive role requires a visionary leader who can elevate service standards, drive innovation in soft services delivery, and create exceptional workplace experiences that support client organizational goals. Key Responsibilities: Develop and implement the strategic vision for soft services including reception, concierge, mail services, catering, janitorial, security, and workplace experience programs Lead a diverse team of soft services professionals across multiple client sites Establish service excellence frameworks an...

Key Responsibilities: Budget & Procurement: Assist in preparation and tracking of the facility management budget. Raise purchase requests for facility-related goods and services. Track consumption of consumables and stock inventory. Identify cost-saving opportunities without compromising service quality. Track and monitor budgets related to facilities management, ensuring cost control and compliance with financial plans. Vendor & Invoice Management: Coordinate and liaise with vendors and service providers to ensure timely delivery of services and supplies; monitor performance, and compliance. Collect and verify vendor bills/invoices, ensuring proper documentation before submission. Follow up...

Key Responsibilities: Budget & Procurement: Assist in preparation and tracking of the facility management budget. Raise purchase requests for facility-related goods and services. Track consumption of consumables and stock inventory. Identify cost-saving opportunities without compromising service quality. Track and monitor budgets related to facilities management, ensuring cost control and compliance with financial plans. Vendor & Invoice Management: Coordinate and liaise with vendors and service providers to ensure timely delivery of services and supplies; monitor performance, and compliance. Collect and verify vendor bills/invoices, ensuring proper documentation before submission. Follow up...

Roles & Responsibilities of Front Office Executive (FOE) Customer Relationship Management Welcome and assist visitors, ensuring a positive and professional first impression. Address customer inquiries and provide timely resolutions. Maintain an organized and inviting front desk environment. Coordinate with internal teams to fulfill client and visitor requirements. Oversee smooth visitor check-in and enforce security protocols. MS Bookings Management (if applicable) Maintain daily records of fixed and flexible seat bookings. Process employee requests for seat reservations or cancellations. Site Operations Management Supervise and ensure the smooth functioning of daily operations at the Noida ...

- Transportation Logistics Management: Oversee the day-to-day operations of employee transport services, including planning, scheduling, and monitoring transport routes to ensure timely arrivals and departures. Develop and implement efficient transportation strategies that maximize the use of resources while minimizing costs. - Route Optimization: Analyze and optimize transportation routes using data-driven approaches to ensure efficiency, reduce travel time, and enhance overall service quality. Adjust schedules and routes based on employee feedback and operational needs. - Vendor Relations and Management: Establish and maintain strong relationships with transportation vendors, ensuring comp...

About The Role Project Role : Security Delivery Lead Project Role Description : Leads the implementation and delivery of Security Services projects, leveraging our global delivery capability (method, tools, training, assets). Must have skills : SailPoint IdentityIQ Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education SailPoint IIQ Developer Summary :As a Security Delivery Lead, you will be responsible for overseeing the implementation and delivery of Security Services projects. A typical day involves coordinating with various teams, ensuring that projects are on track, and leveraging global delivery capabilities to enha...

remote typeOn-site locationsBengaluru, KA time typeFull time posted onPosted 3 Days Ago job requisition idREQ423090 Job SummaryWe are seeking a dynamic and experienced Senior Facilities and Soft Services senior executive to join our team at JLL. In this role, you will be responsible for overseeing and optimizing the facilities management and soft services operations for our diverse portfolio of properties. You will lead a team of professionals, ensuring the delivery of exceptional service quality while driving operational efficiency and cost-effectiveness. This position offers an opportunity to work with cutting-edge technology and innovative solutions in a collaborative environment that val...

About The Role Project Role : Delivery Lead Project Role Description : Manages the delivery of large, complex projects using appropriate frameworks and collaborating with sponsors to manage scope and risk. Drives profitability and continued success by managing service quality and cost and leading delivery. Measures and communicates progress to leadership within committed time frames. Proactively support sales through innovative solutions and delivery excellence. Must have skills : Delivery Excellence Good to have skills : Agile Program Management, stakeholder management, SAP Service Delivery Minimum 12 year(s) of experience is required Educational Qualification : 15 years full time education...

About The Role Project Role : Delivery Lead Project Role Description : Manages the delivery of large, complex projects using appropriate frameworks and collaborating with sponsors to manage scope and risk. Drives profitability and continued success by managing service quality and cost and leading delivery. Measures and communicates progress to leadership within committed time frames. Proactively support sales through innovative solutions and delivery excellence. Must have skills : Lean Portfolio Management Good to have skills : Agile Project Management Minimum 18 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Delivery Lead, you will m...

Job Summary We are looking for a reliable and organized Transport Executive to oversee and manage daily employee transportation operations at our client sites. This role is crucial in ensuring our clients' staff have safe, timely, and efficient transport services while maintaining cost-effectiveness and operational excellence. The ideal candidate will coordinate with transport vendors, monitor service quality, and drive continuous improvement in our transport management solutions. Key Responsibilities Manage daily transport operations through effective coordination with vendors Ensure timely and efficient vehicle arrangements according to client requirements Monitor vendor performance and en...

Job Summary We are looking for a reliable and organized Transport Executive to oversee and manage daily employee transportation operations at our client sites. This role is crucial in ensuring our clients' staff have safe, timely, and efficient transport services while maintaining cost-effectiveness and operational excellence. The ideal candidate will coordinate with transport vendors, monitor service quality, and drive continuous improvement in our transport management solutions. Key Responsibilities Manage daily transport operations through effective coordination with vendors Ensure timely and efficient vehicle arrangements according to client requirements Monitor vendor performance and en...

Responsibilities: Lead and direct managers and Sr executives at regarding facility operations in line with scope/quality of services. Responsible for maintaining a timely service line with clients and establishing a proper channel of communication Establishing proper channel of communication between the management and employee within the organization and ensuring that 100% compliance Institute a grievance addressal mechanism and addressing employee concerns Leading operations & maintenance, compliance, security, utilities, landscape and all aspects of facility management with holistic approach Collaborating seamlessly with employees, Vendors and internal teams to ensure smooth and coordinate...

Join our Team About this opportunity: At Ericsson, we are currently seeking a proactive and dedicated Automated Operations Engineer to join our dynamic team. As the Engineer will take ownership of Performance monitoring and creation of trouble tickets within the agreed response time and maintaining the network level KPI as per the customer requirements. You will be responsible for: Basis knowledge of Telco Network operations. Primary responsibility is to Monitor the KPI & Alarms for the multivendor RAN nodes system. To oversee end to end Networks performance and maintain the acceptable level of network quality of service as per business objectives and a set of predefined network Key Performa...

To provide professional and quality counselling service that exceeds customer and client expectations To achieve student invoice target by intake and assigned destination Support execution of the destination wise activity calendars to deliver pipeline leads and conversion targets by intake. Build strong client support through 100% compliance of application processes. Be a productive and effective member of office team and support OM through exhibiting a collaborative operating style thereby building team spirit 6. Effectively implement global priority projects at country/office (Ex: OSCAR/OSCAR Applied etc.) Key accountabilities Business Acumen Student Services Destination Client services Ma...

Assists with product problem management within an assigned territory or industry; Maximizes Customer Loyalty while minimizing the commercial impact of customer complaints related to products, applications, and maintenance requirements thru appropriate and timely use of resources including Goodwill. Responsibilities Providing input to Service Operations Specialists for shop operations, service process improvements, and systems, to help dealers achieve higher service quality and improve profitability. Drive and support Dealer Product Problem Management process. Building dealers technical capabilities to identify and repair product deficiencies. Providing technical guidance and counseling deale...

Job Description Position Title: Senior Analyst Fund Accounting Role Description: Evaluates and reconciles funds including mutual, commingled, and collective for production of client month-end reports or for daily valuation. Verifies transactions, audits income reports within scheduled timeframes and resolves exceptions on a daily basis for fund accounts. Core Skills & Competencies Required: Working knowledge of financial / capital markets (e.g., Good understanding of financial instruments, operation of capital markets, lifecycle of trade, valuations etc.) Good understanding and ability to articulate current role / functional process Demonstrate through examples /evidence excellent written an...

About The Role Posting Description for Internal Candidates CEC-Relationship Manager-VRM Enter Custom Internal Posting Description Short Description for Internal Candidates Job Role: "¢ To exclusively handle Wealth/Privy Outbound calls- schedule equivalent experience profiles from other competitors. Differentiated training to make them universal phone banking officers cross training in cards, liabilities, assets. "¢ This ski Description for Internal Candidates Job Role: "¢ To exclusively handle Wealth/Privy Outbound calls- schedule equivalent experience profiles from other competitors. Differentiated training to make them universal phone banking officers cross training in cards, liabilities, ...

About The Role Posting Description for Internal Candidates CEC-Relationship Manager-VRM Enter Custom Internal Posting Description Short Description for Internal Candidates Job Role: "¢ To exclusively handle Wealth/Privy Outbound calls- schedule equivalent experience profiles from other competitors. Differentiated training to make them universal phone banking officers cross training in cards, liabilities, assets. "¢ This ski Description for Internal Candidates Job Role: "¢ To exclusively handle Wealth/Privy Outbound calls- schedule equivalent experience profiles from other competitors. Differentiated training to make them universal phone banking officers cross training in cards, liabilities, ...

About The Role Posting Description for Internal Candidates CEC-Relationship Manager-VRM Enter Custom Internal Posting Description Short Description for Internal Candidates Job Role: "¢ To exclusively handle Wealth/Privy Outbound calls- schedule equivalent experience profiles from other competitors. Differentiated training to make them universal phone banking officers cross training in cards, liabilities, assets. "¢ This ski Description for Internal Candidates Job Role: "¢ To exclusively handle Wealth/Privy Outbound calls- schedule equivalent experience profiles from other competitors. Differentiated training to make them universal phone banking officers cross training in cards, liabilities, ...

About The Role Posting Description for Internal Candidates CEC-Relationship Manager-VRM Enter Custom Internal Posting Description Short Description for Internal Candidates Job Role: "¢ To exclusively handle Wealth/Privy Outbound calls- schedule equivalent experience profiles from other competitors. Differentiated training to make them universal phone banking officers cross training in cards, liabilities, assets. "¢ This ski Description for Internal Candidates Job Role: "¢ To exclusively handle Wealth/Privy Outbound calls- schedule equivalent experience profiles from other competitors. Differentiated training to make them universal phone banking officers cross training in cards, liabilities, ...

About The Role Job Role: Team Leader "¢ Lead a team of Virtual Relationship Managers (VRM) responsible of service, sales, and profitability from assigned portfolio. "¢ Collaborating with fulfilment teams to ensure best in class conversion ratios. "¢ Ensure availability of trained manpower to maintain production at 100% capacity. "¢ Meet cost to income ratios as determined by Score card. "¢ Adherence to Standards of Performance. "¢ Meeting Customer Satisfaction index as measured through NPS surveys. Job Requirements: "¢ Graduate with 7+ years of experience or Post Graduate with around 5 years of experience, of which a min 3 years leading a team of 15+ Full Time Employees. "¢ People management...

About The Role Job Role: Team Leader "¢ Lead a team of Virtual Relationship Managers (VRM) responsible of service, sales, and profitability from assigned portfolio. "¢ Collaborating with fulfilment teams to ensure best in class conversion ratios. "¢ Ensure availability of trained manpower to maintain production at 100% capacity. "¢ Meet cost to income ratios as determined by Score card. "¢ Adherence to Standards of Performance. "¢ Meeting Customer Satisfaction index as measured through NPS surveys. Job Requirements: "¢ Graduate with 7+ years of experience or Post Graduate with around 5 years of experience, of which a min 3 years leading a team of 15+ Full Time Employees. "¢ People management...

About The Role Job Role: Team Leader "¢ Lead a team of Virtual Relationship Managers (VRM) responsible of service, sales, and profitability from assigned portfolio. "¢ Collaborating with fulfilment teams to ensure best in class conversion ratios. "¢ Ensure availability of trained manpower to maintain production at 100% capacity. "¢ Meet cost to income ratios as determined by Score card. "¢ Adherence to Standards of Performance. "¢ Meeting Customer Satisfaction index as measured through NPS surveys. Job Requirements: "¢ Graduate with 7+ years of experience or Post Graduate with around 5 years of experience, of which a min 3 years leading a team of 15+ Full Time Employees. "¢ People management...

Job Track Description: Performs tasks based on established procedures. Uses data organizing and coordination skills to perform business support or technical work. Requires vocational training, certifications, licensures, or equivalent experience. General Profile Expands skills within an analytical or operational process. Maintains appropriate licenses, training, and certifications. Applies experience and skills to complete assigned work. Works within established procedures and practices. Works with a moderate degree of supervision. Functional Knowledge Has developed skillset in a range of processes, procedures, and systems. Business Expertise Understanding of how teams integrate and work bes...