3018 Service Quality Jobs - Page 33

Job Track Description: Requires broad technical expertise and industry knowledge. Accountable for functional, operational, and/or program management. Assists others in achieving goals. Manages performance appraisals and pay reviews. Manages training for 3 or more employees. Manages hiring and termination actions. General Profile Supervises daily tasks of complex business, technical support, or production teams. Responsible for the success of the team. Works within established precedents and practices. Examines information to solve ongoing problems. Ability to perform work unsupervised. Functional Knowledge Has a comprehensive understanding of a range of processes, procedures, systems and con...

We are looking for a highly skilled and experienced Front Office Executive to join our team at R.S. Sarovar Portico in the Hotels & Restaurants industry. The ideal candidate will have 2-5 years of experience and knowledge of IDS Software. Roles and Responsibility Manage front office operations, including reception, concierge, and bell captain duties. Coordinate with various departments to ensure seamless service delivery. Handle guest complaints and resolve issues professionally. Maintain accurate records and reports. Ensure high levels of customer satisfaction and service quality. Implement effective communication strategies to enhance teamwork. Job Requirements Proven experience in front o...

We are looking for a highly skilled and experienced Guest Relation Executive to join our team at the Marriott hotel. The ideal candidate will have 2-5 years of experience in guest relations or a related field. Roles and Responsibility Manage front desk operations, including handling guest inquiries and resolving issues. Provide exceptional customer service to ensure guests have a positive experience. Coordinate with other departments to ensure seamless guest services. Develop and implement effective strategies to enhance guest satisfaction. Maintain accurate records of guest interactions and transactions. Collaborate with the management team to achieve business objectives. Job Requirements E...

We are looking for a highly skilled and experienced Front Office Assistant/Senior Front Office Assistant to join our team at Ishaan Sarovar Portico in the Hotels & Restaurants industry. The ideal candidate will have 3-6 years of experience in front office operations. Roles and Responsibility Manage front office operations, including reception, reservation, and concierge services. Coordinate with various departments to ensure seamless service delivery. Handle guest complaints and resolve issues professionally. Maintain accurate records and reports of front office activities. Ensure high levels of customer satisfaction and service quality. Collaborate with the management team to achieve busine...

About The Role Skill required: Next Generation Customer Operations - Customer Service Technology Designation: Delivery Lead Manager Qualifications: Any Graduation Years of Experience: 13 to 18 years What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.Service Delivery Plan, deliver and execute project(s) and program(s) Ensure execution of delivery work across one or more clients or portfolios, leading service delivery strategy across all locations whe...

Handle customer inquiries and resolve issues professionally and courteously. Provide excellent customer service through various communication channels. Respond to customer complaints and concerns in a timely. Required Candidate profile Minimum 1 year of experience in customer service, preferably in an employment firm or recruitment services company. Strong communication and problem-solving skills are essential.

Handle customer inquiries and resolve issues professionally and courteously. Provide excellent customer service through various communication channels.Respond to customer complaints and concerns in a timely and effective manner. Required Candidate profile Excellent communication and interpersonal skills are required. Ability to work in a fast-paced environment and handle multiple tasks simultaneously.

Manage shipping operations for timely and efficient delivery. Coordinate with logistics teams to resolve issues and enhance service quality. Develop and implement strategies to improve shipping costs and reduce delays. Required Candidate profile Minimum 5 years of experience in shipping or logistics management. Strong knowledge of shipping regulations and industry standards. Excellent communication and problem-solving skills.

Handle customer inquiries and resolve issues professionally and courteously. Provide excellent customer service through voice support. Respond to customer complaints and concerns in a timely and efficient manner. Collaborate with internal teams Required Candidate profile Excellent communication and interpersonal skills are required. Ability to work in a fast-paced environment and handle multiple tasks simultaneously. Strong problem-solving and analytical skills

Oversee daily travel operations, ensuring seamless execution of trips and high customer satisfaction. Develop and implement strategies to enhance operational efficiency and reduce costs. Collaborate with cross-functional teams Required Candidate profile Proven experience in travel operations, preferably in an OTA or TMC setting. Strong understanding of the travel industry, including regulations, compliance, and best practices.

Position Purpose Responsible for ensuring efficient processing of Trade Finance Operations of MEA branches through close coordination with branches and ISPL ; ensure smooth and optimized functioning of the activities in accordance with internal policies & guidelines and external regulations. Responsibilities Direct Responsibilities I. Ensure that the Control framework for the activities under his scope is adequate and in line with the Group and CIB policies and guidelines Manage operational risk, and ensure accurate reporting of operational risk incidents - maintain safe operational risk environment and work closely with OPC on all identified areas of risk and agreed corrective action plans....

Handle customer inquiries and resolve issues professionally and courteously. Provide excellent customer service through various communication channels. Respond to customer complaints and concerns in a timely and efficient manner. Required Candidate profile Minimum 1 year of experience in customer service, preferably in an employment firm or recruitment services company. Strong communication and interpersonal skills are essential.

Handle customer inquiries and resolve issues professionally and courteously. Provide excellent customer service through various communication channels. Respond to customer complaints and concerns in a timely and efficient manner. Required Candidate profile Proven experience in customer service, preferably in an international voice account setting. Excellent communication and problem-solving skills. Ability to work in a fast-paced environment

As the Service Quality, Training & Knowledge Management Lead, your main responsibilities will include: - Leading end-to-end Service Quality, Training & Knowledge Management functions - Driving customer insights, process re-engineering & root cause analysis - Owning customer communication, CRM, help pages & digital experience - Collaborating with Operations, Product & Tech to implement CX innovations - Benchmarking industry best practices & fostering a culture of continuous improvement To excel in this role, you should possess the following qualifications: - 10-15 years of experience in E-Commerce operations, Service Quality / Customer Experience / Training post sale - Strong analytical minds...

Job Description : New Business Acquisition Identify, target, and convert prospective clients requiring FTL transport services across sectors like FMCG, Automotive, Manufacturing, E-commerce, and Retail. Conduct sales visits, pitch logistics solutions, and prepare tailored commercial proposals. Manage the complete sales cycle from lead generation to contract closure. Client Relationship Management Build and maintain long-term relationships with clients through regular engagement and performance reviews. Act as a liaison between the client and operations teams to ensure service quality and timely issue resolution. Commercial Negotiation & Quoting Collaborate with internal pricing and fleet tea...

Job Description : Ensure accurate and timely verification of attendance for BA personnel. Prepare and send complete and error-free NFRD (Non-First Run Delivery) reports to customers promptly. Work towards continuous improvement in customer experience. Coordinate with dealers regarding RPH (Return Parts Handling) and defect logistics. Ensure 100% accuracy in monthly physical inventory at the Swaraj stockyard. Conduct regular customer interactions and ensure minimal customer complaints. Maintain a minimum SQI (Service Quality Index) audit score of 90%. Achieve 100% adherence to Service Level Agreements (SLAs). Ensure 100% accurate dispatch operations daily and monthly. Prepare and submit a mon...

Role Relationship Officer- SBE Grade- E0 Job Description Assisting team in day to day tasks and coordinating with RMs for activities related to business. Document collection from client and to ensure completion of all the documents along with signatures and stamps. To ensure documentation is completed with utmost accuracy and to ensure the case is cleared in first pass. Coordinating with the internal teams for documentation to ensure smooth processing of client transactions. To understand clients business provide appropriate working capital and business loan solutions. Deal across secured and unsecured lending such as Fund/ non-Fund based products like Cash Credit, Demand Loan, BG etc. Work ...

We are looking for a customer-focused and experienced Senior Desk Officer (SDO) to support branch banking operations and deliver high-quality service to walk-in customers. The SDO will play a key role in servicing clients across segments, resolving queries, and supporting the Service Officer as needed. This role also involves non-transactional servicing, reconciliation, and cross-selling of ficial products. Service walk-in customers across all segments, ensuring prompt and courteous assistanceGenerate leads for New-To-Bank (NTB) customers and actively cross-sell ficial productsAct as a backup to the Service Officer (SO) during peak hours or absencesHandle non-transactional servicing tasks su...

Description and Requirements CareerArc Code CA-JF Hybrid: #LI-Hybrid "At BMC trust is not just a word - its a way of life!" We are an award-winning, equal opportunity, culturally diverse, fun place to be. Giving back to the community drives us to be better every single day. Our work environment allows you to balance your priorities, because we know you will bring your best every day. We will champion your wins and shout them from the rooftops. Your peers will inspire, drive, support you, and make you laugh out loud! We help our customers free up time and space to become an Autonomous Digital Enterprise that conquers the opportunities ahead - and are relentless in the pursuit of innovation! W...

About Business line/Function: Within CIB (Corporate and Institutional Banking), the Business line Global Banking is recognized universally for its expertise and its know-how. GPCO (Global Payment and Cash Operations) is catering to different Asian and Middle East Regions to process remittance transactions/Loans Processing/ Cheque Clearing /Deposits and Cheque Collections for various clients. India remittance team is handling back-office processing on behalf of 8 branches and we have two 2 sites Mumbai & Chennai from where GPCO operates. Position Purpose To process, monitor and control transaction processing for Remittance & Payments preprocessing of BNPP WITH THE OBJECTIVE to facilitate smoo...

Drive operational excellence by monitoring, managing, and streamlining workflows for timely, high-quality deliverables. Coordinate across internal teams and external partners to ensure smooth execution of projects and campaigns. Build and maintain strong client relationships, ensuring satisfaction, retention, and reduced churn. Schedule regular reviews and check-ins with clients to share updates, performance metrics, and new opportunities. Leverage project management tools for efficient planning and execution. Track project performance, prepare reports, and identify process improvement opportunities. Gather feedback to enhance both service quality and operational efficiency. Assist in managi...

We are looking for a customer-focused and experienced Senior Desk Officer (SDO) to support branch banking operations and deliver high-quality service to walk-in customers The SDO will play a key role in servicing clients across segments, resolving queries, and supporting the Service Officer as needed This role also involves non-transactional servicing, reconciliation, and cross-selling of ficial products Service walk-in customers across all segments, ensuring prompt and courteous assistanceGenerate leads for New-To-Bank (NTB) customers and actively cross-sell ficial productsAct as a backup to the Service Officer (SO) during peak hours or absencesHandle non-transactional servicing tasks such ...

Obtaining and updating list of contact details of the clients. Local calling to customers and pitching them about the Business loan offerings. Calling active clients to encourage them to take up the offer. Addressing client s uncertainties, grievances and suggestions on time. Recording all successful and unsuccessful attempts to close sale. Keep up quality service by adhering to organizational guidelines. Job Requirement Qualification- Graduate Good Communication skills Courteous and polite with customer service orientation Excellent written and oral communication skills Good Knowledge of Microsoft Excel and Word

Assisting team in day to day tasks and coordinating with RMs for activities related to business. Document collection from client and to ensure completion of all the documents along with signatures and stamps. To ensure documentation is completed with utmost accuracy and to ensure the case is cleared in first pass. Coordinating with the internal teams for documentation to ensure smooth processing of client transactions. To understand clients business & provide appropriate working capital and business loan solutions. Deal across secured and unsecured lending such as Fund/ non-Fund based products like Cash Credit, Demand Loan, BG etc. Work closely with Branch Banking teams for new customer addi...

Leadership & Strategy : Define and lead the global professional services strategy, aligning with overall business goals. Build and scale a world-class professional services organization that drives customer success and ensures long-term customer engagement. Collaborate with product, sales, and customer success teams to develop customized implementation plans. Service Delivery & Execution : Oversee the successful deployment of SAAS products, ensuring high customer satisfaction. Manage the global service delivery team, focusing on operational efficiency and scalability. Ensure project timelines, budget, and client expectations are met. Client Success & Retention : Engage with key global client...