1048 Service Quality Jobs - Page 33

Full Time with Top German MNC Service strategy and operations management Develop and implement a comprehensive service strategy that is closely aligned with the company's overall business goals, with a focus on enhancing customer experience (CX), reducing TCO, and prolonging the service life of products Create long-term, medium-term, and short-term service business plans, ensuring seamless alignment with organizational objectives and effectively deploying resources to achieve desired outcomes Plan, budget, and strategically allocate resources, including manpower, tools, and equipment, for field service (FS), ensuring optimal utilization and efficiency in service delivery Drive the achievement of business key performance indicators and other annual service objectives, closely monitoring performance metrics, analyzing data, and implementing targeted strategies to continuously improve service performance Oversee the management of the repair facility, including the implementation of technical modernization initiatives, budgeting, and efficient resource allocation, to enhance repair capabilities and optimize operational efficiency Develop comprehensive plans, schedules, and deployment strategies for service activities across field service (FS), repair centers (R), spare parts (SP), and remote field (RF) service, ensuring timely and high-quality service delivery to customers Lead the development and negotiation of service offers, effectively managing service contracts, and overseeing contract management processes to ensure compliance with contractual obligations and maximize customer satisfaction Digitalization of Service Process and Offerings Product lifecycle management and operations support Implement strategies for management of entire product life cycle, including installation, commissioning, retro fitment, and replacement, while maintaining consistent and meaningful customer connections throughout, ensuring smooth transitions and promptly addressing any customer concerns or issues Promote and drive the adoption of Annual Maintenance Contracts (AMC) and Annual Rate Contract (ARC) among customers, highlighting the benefits of ongoing support and service, engaging with customers to provide comprehensive information, address queries, and facilitate informed decision-making Facilitate training programs for associates, channel partners, and customers to enhance their knowledge and skills related to the product and services, collaborating with stakeholders to develop and deliver tailored training modules, workshops, and webinars Conduct Installation base (iBase) mapping to accurately capture and manage customer information, interactions, and preferences, utilizing the Installation system to maintain a comprehensive database and leverage customer insights for personalized interactions and tailored solutions Streamline and automate processes to simplify and enhance the customer experience, identifying optimization opportunities, leveraging technology solutions, and refining customer touchpoints to improve efficiency and meet customer expectations Implement effective inventory management practices to ensure optimal stock levels and availability of spare parts, collaborating with cross-functional teams to forecast demand, monitor inventory, and establish efficient replenishment processes Develop and execute a comprehensive spare parts stocking strategy with assortment management, analyzing data, customer demand patterns, and market trends to determine the optimal assortment of spare parts, collaborating with suppliers to ensure timely availability while considering cost-effectiveness and quality standards Service excellence and market development Conduct industry benchmarking and analysis to identify market trends, competitor strategies, and best practices, enabling the development of effective service strategies and operational improvements. Represent the Service department in various industry forums, conferences, and customer meetings, showcasing the company's service capabilities, sharing insights, and building strong relationships with key stakeholders. Build and nurture strong relationships with key customers, understanding their unique requirements, proactively addressing their concerns, and providing tailored solutions to enhance customer satisfaction and loyalty. Drive and oversee special service initiatives, involving high financial involvement in decision-making, by conducting feasibility studies, cost-benefit analysis, and risk assessments to ensure successful implementation and achieve desired outcomes. Collaborate with global teams to deploy and localize global service initiatives in the local market, adapting processes, tools, and programs to meet regional requirements while maintaining alignment with global standards. Gather market intelligence and insights, including customer feedback and industry trends, and provide timely and relevant information to the Price department to support the development of competitive local pricing strategies for spare parts, repair services, and other service offerings Continuous expansion of service network Development of Service portfolios based on market demands Service quality and compliance Monitor customer complaints across the organization with defined service level agreements (SLAs) and regularly review them with management and associated departments to ensure prompt resolution and customer satisfaction Ensure timely closure of customer complaints by coordinating with relevant teams, tracking progress, and implementing effective escalation and resolution processes Handle and manage warranty processes, including claim handling, documentation, and coordination with relevant departments to ensure efficient and effective resolution Conduct audits to assess compliance with internal policies, industry regulations, and quality standards, identifying areas for improvement and implementing corrective actions as necessary Drive compliance topics within the organization by promoting awareness, providing training programs, and ensuring adherence to regulatory guidelines and company policies Team leadership and development Lead the team by setting clear performance goals, providing regular feedback, and supporting the professional growth of team members through coaching, mentoring, and training opportunities. Plan and execute comprehensive talent management strategies, including recruitment, onboarding, and development programs, to attract and retain top talent, both within the organization and with Channel Partners who work with the Service team. Implement upskilling and reskilling initiatives to ensure that team members are equipped with the necessary knowledge and skills to effectively support the newest products and solutions Manage service teams by establishing efficient workflow processes, optimizing resource allocation, and monitoring performance metrics to ensure the timely and high-quality delivery of services Promote positive leadership practices by leading by example, encouraging open communication, fostering a culture of trust and empowerment, and recognizing and rewarding team achievements. Handle administrative responsibilities related to team management, such as budgeting, resource planning, and performance tracking, to ensure the smooth operation of the team and alignment with organizational goals. Drive initiatives to enhance the company's Great Place to Work (GPtW) status by implementing employee engagement programs, conducting regular surveys to gather feedback, and implementing action plans to address areas of improvement Qualifications Qualification : B.Tech / B.E. Mechanical (MBA Preferred) Experience : 18 to 22 Years of relevant Experience Functional Competencies In-depth domain knowledge Market insights and understanding Customer relationship management Strategic thinking and strategy development Business acumen Contract management Account management Sales forecasting Service delivery management Customer retention strategies Industrial benchmarking Competitive analysis Analytical skills Pipeline and resource management Team building and management Service Process Improvement Cost analysis and management Behavioral Competencies Leadership skills Communication Customer Focus Relationship Building Problem Solving Strategic Thinking Adaptability and agility Team Management Results Orientation Emotional Intelligence Collaboration Influence and Persuasion Time Management Resilience Innovation

Job Description Job Description Job Overview We are seeking a passionate and detail-oriented Quality Analyst (Customer Support) to join our Customer Experience (CX) team. You will be responsible for evaluating customer interactions across channels, identifying service improvement areas, driving quality initiatives, and ensuring our support teams deliver exceptional customer experiences. Key Responsibilities Conduct regular quality audits of customer interactions across calls, emails, chats, and social media. Analyze support data to uncover trends, gaps, and opportunities for enhancing service quality. Develop, implement, and refine QA processes, guidelines, and evaluation frameworks. Collaborate closely with support leaders to deliver actionable feedback, coaching, and skill development plans. Create comprehensive reports on audit results, agent performance metrics, and improvement initiatives. Track customer feedback from surveys and other sources to identify areas for corrective action. Lead strategic quality improvement projects aimed at elevating industry standards. Evaluate and recommend new QA tools or technologies to enhance operational efficiency. Scope and Impact Drive measurable improvements in customer support quality and agent performance. Own key QA deliverables such as Audit Targets, Calibration Variance, ATA (Average Time to Audit) Variance, and RCA (Root Cause Analysis) ETA adherence. Lead cross-functional collaboration initiatives to promote a culture of continuous improvement. Deliver clear documentation for all quality processes and new initiatives. Directly influence the customer satisfaction (CSAT) and support excellence metrics across geographies. Key Skills and Competencies Strong analytical mindset with attention to detail. Ability to manage time effectively in a dynamic, high-volume environment. Expertise in data analysis, process improvement, and QA methodologies. Excellent documentation and process mapping skills. Proficient in Microsoft Office Suite/Google Sheets (Excel, Word, PowerPoint). Skilled in delivering constructive feedback and coaching. Qualifications Qualifications Required: Bachelor s degree in any discipline. 2 - 4 years of experience in Customer Support, with a minimum of 1 - 2 years in a Quality Assurance role. Excellent verbal, written, and interpersonal communication skills. Preferred: Certification in process improvement methodologies (e.g., Lean, Six Sigma, Data Analytics). Familiarity with industry-specific compliance standards or regulations.

Essential Job Duties and Responsibilities Manage the technical services operations, providing guidance and support to team members in delivering excellent customer service. Maintain good communication with regional commercial and application / technical leaders, to ensure priorities for support are being met by the applications and technical teams. Collaborate with cross-functional teams to identify and resolve technical issues effectively. Work directly with headquarter-based product group and engineering team in the areas of product development and pre-and post-sales phases to ensure field resources will be available for support. Make the decisions on which solutions to implement when complicated technical problems arises. Being transparent with the team about challenges, failures, and successes. Meets with relevant stakeholders regularly to give progress report including project status, customer needs and challenges, technical support requirement and resources. Conducts regular meetings with regional teams, whether as a whole or through one-on-one discussions. Monitor service delivery metrics and contribute to the development of strategies for enhancing service performance. Participate in the training and onboarding of new team members, ensuring they are equipped with the necessary skills and knowledge. Act as an escalation point for complex technical issues, leveraging your expertise to facilitate resolution. Engage with customers to gather feedback on service quality and identify areas for improvement. Active engagement with distributors on monitoring post-sales support, evaluations, buyoff, training etc. Hold periodic service meetings and monitor service metrics. Education and Experience Requirements Bachelor or master s degree in Electronics/ Electrical/ Mechatronics/ Instrumentation Engineering or related field preferred. 10+ years of relative experience and demonstrated knowledge of discipline technical principles and practices Previous experience with SMT, Semiconductor, electronics industry, capital equipment or a closely related field is a plus Good planning/execution and customer/people management skills required. Excellent verbal and written communication skills, with the ability to convey technical information to non-technical stakeholders. Strong understanding of technical concepts and troubleshooting methodologies. Self-motivated with ability to work unsupervised, to set and follow priorities Technical Skills and Relevant Technologies Proficiency in troubleshooting software and hardware issues. Experience with ticketing systems and customer relationship management (CRM) tools. Good understanding in techno commercial matters. Soft Skills and Cultural Fit Strong interpersonal skills with a collaborative mindset. Ability to thrive in a fast-paced and dynamic environment. Proactive problem-solving skills and a customer-centric approach. Passion for technology and a commitment to continuous learning.

About Us Imagine Your Future with Us! Since 1971, Paychex has been at the forefront of simplifying HR, payroll, and benefits for American businesses. Our digital HR technology and advisory solutions cater to the changing needs of employers and their employees. With our award-winning training and endless opportunities for growth and development, you can build a lifelong career with us. We pride ourselves on fostering an inclusive and innovative culture. Our leaders are here to support your career journey; they and our dedicated employees embody the values that drive us to support each other, our clients, and our communities. Join us to pursue your passion and unleash your potential. Responsibilities Recruits, selects, hires and evaluates performance of personnel to ensure all department and internal client needs are handled appropriately. Trains administrative staff on operations policies, procedures, and associated equipment to ensure efficiency and accuracy. Counsels and develops staff for personal and corporate advancement through career development, training programs and other resources as required for professional advancement. Supervises Back Office Operations staff to ensure timely and accurate execution of data audit and data entry functions to allow front line and management staff to focus on quality service and business objectives. Establishes and manages workflows to ensure timely and accurate processing and efficiencies, reporting, ad-hoc research, pre-onboarding tasks, data entry, quality control, audit functions and other tasks completed to support business needs. Partners with leadership across supported business units to communicates pertinent information and identify opportunities to enhance service provided to supported business units. Participates in and leads special projects at the request of management to provide supported managers with more time and better information to make quality decisions. Ensures that specific issues are directed to the appropriate personnel in order to provide high quality service. Monitors internal audit and personal identifiable information (PII) compliance to minimize risk of information loss or misuse. Partners with leadership across business units to improve internal audit compliance, communicate pertinent information, and identify opportunities for efficiency and enhanced service. Acts as a subject matter expert in all internal audit procedures. Serves as a liaison between back office operations and Internal audit. Qualifications H.S. Diploma - Required 2 years of experience in Office setting with increasing responsiblity. 2 years of experience in Customer Service. 2 years of experience in Prior leadership experience. 1 year of experience in Expected all training and demonstrate knowledge of the team queues and the actual work. Live the Paychex Values Act with uncompromising integrity. Provide outstanding service and build trusted relationships. Drive innovation in our products and services and continually improve our processes. Work in partnership and support each other. Be personally accountable and deliver on commitments. Treat each other with respect and dignity. Designs, develops and troubleshoots basic software programs for computer based systems.

TempHtmlFile Job Title: Consultant Function: Business Consulting Transformation -Major Projects Advisory (MPA) Base Location: Mumbai Project Location: Anywhere in India Overview KPMG in India provides a specialist Major Projects Advisory ( MPA ) services to enable Project Owners / Promoters, Government bodies, and/or other stakeholders to deliver infrastructure and construction projects successfully. The MPA services proposition is to enable our clients to achieve leadership in project delivery and operational excellence across the asset / project lifecycle. In offering MPA services, we do not replace typical project entities such as the internal client teams, PMCs, design consultants, others, but instead align objectives, implement delivery frameworks, improve visibility and decision making, and maximize opportunities for enhancing project outcomes, while reducing project failure risk. The MPA team is currently expanding and seeks experienced industry / advisory professionals to undertake challenging assignments in a high-performance work environment. Role & Responsibilities Deliver advisory services (one or more workstreams) under team lead guidance and ensure service quality Actively support teams on opportunities for business development Develop and maintain knowledge repositories and share assignment specific learning across teams Support in developing path-breaking / innovative concepts and methodologies for our infrastructure solutions / clients Enhance and sharpen advisory / consulting skills Demonstrate innovation in work methods, client service, knowledge accumulation and dissemination The Individual Excellent communication skills (verbal and non-verbal) Ability to work well in a team Project Management functional knowledge and practical experiences in managing large capital projects Strong technical knowledge; can include in one or more specific infrastructure sectors , and/or generalist knowledge across sectors and specific skills in particular phase(s) of the project lifecyle Ability to work in a high-performance and dynamic environment Strong analytical, research and advisory skills, and abilities at being a fast-learner Client service culture and excellent relationship management skills Experience in using Primavera or MSProject for developing baselines and enabling key project decisions Willingness to travel and extended stay at client locations Candidates with prior consulting experience and demonstrable capability in technology, ERP, data analytics, digital tools and / or ESG are preferred .

1) Job Purpose: To drive his team by being a role model in assisting customers in identifying and purchasing required goods belonging to their departments, and also to strive to develop a base of loyal customers. Manage floor operations in an efficient and professional manner to ensure quality service to the customers. Be the custodian of the highest standards of customer service, interact and assist the ADM s, FA s to ensure that the business objectives are being achieved consistently. Maintain display standards, ensure optimum levels of floor inventory and provide timely feedback to category team. Motivate & train his team to drive sales & customer delight. 2) Job Context & Major Challenges: A Department Manager has to ensure, through his Team Members, customers could identify and purchase required goods as per their need, and also to encourage the customers to have a higher ticket size. The Department Manager has to manage the relationship with various other support functions like Visual Merchandising, Front end Category, Warehouse, Operations, Human Resource etc., to ensure that the overall business of his department is aligned with the business objectives of the store /company. Key Challenges: The major challenges of the jobholder are: Responsibility of the FA s, guiding them in a manner so that pre-set target sales are met. Preventing attrition of FA s due to foreign brands entry into the market reason being, high pay-packages Consistency of the achievement of business targets throughout the year. Footfall high in certain stores but sales not up to those standards due to recreation shopping Proper knowledge regarding Inventories details of stock & products. Limited stock present in the warehouse, and its immediate requirement in many stores Non availability of fast moving items on the floor. Keeping staffs motivated to drive business targets. 3) Key Result Areas: Customer service quality Establish rapport with potential and actual customers. Ensure clean and safe environment for the customer. Ensures capture of customer feedback by the usage of feedback forms. Ensure that customers become repeat customers once they enter. People Management Schedule the shifts of the staff, and ensure the punctuality of the staff Motivate the staff during the morning briefing about the sales targets Regular training on fabrics, styles and fashion to the store staff Planning, monitoring and Appraisal of the staff on the monthly basis Take the initiative at the store level to improve the employee engagement Visual Merchandising Implementation of the plan along with the VM implementer VM changes at the suitable times in the store Ensures the display of all physical branding elements on the shop floor Ensure the lighting, display is proper and is as per VM manuals SOPs Ensures that store opening standards are followed properly Responsible for personnel planning, work hours, store / team holiday plan Inventory management and planning for each product category Ensure effective display and quicker refill without spoiling the garments Ensure that the housekeeping staff follows the checklist properly Control mechanical maintenance of lights, air-system, electrical equipment Reports property damage, request needed repairs within company time frames Conducts monthly meetings and prepares documents as per the manual Ensure proper installation of displays properly Cost and Cash Management Schedule the expenditures for the month(petty cash management) Follow the preventive maintenance schedule to reduce the costs Maintain the safety, energy consumption, and expenses reports Containing costs incurred on the services provided by the vendors Control cash deposits and submission of credit slips on a daily basis Maintain records pertaining to customer discounts, schemes Achievement of sales targets Co-ordinate with the Zonal team about the monthly targets Explain the sales targets to the staff about the morning briefing Contribute to the team efforts for accomplishing desired results Below the line activities store promotion initiatives Shrinkage control Ensure the count as scheduled in the SOP manual Ensure that nobody from the staff indulges in pilferage and other activities Co-ordinate with security guard & staff to keep a watchful eye on customers Warehouse Management Inventory control as per the standards Proactive in taking care of the availability of the stock at the store

End Date Monday 29 September 2025 We Support Flexible Working - Click here for more information on flexible working options Flexible Working Options Hybrid Working Job Description Summary Carries out a range of more complex clerical/technical support tasks to deliver a quality service to customers or internal colleagues in line with agreed service standards. May be required to provide coaching and support to less experienced colleagues Job Description Uses the internal communications system to access required information for specific purposes. Produces accurate reports for others by collecting data from a variety of standard sources and inputting that data into standard formats. Creates, organises and maintains files for correspondence and records. Prepares moderately complex documents by using multiple computer applications (such as Microsoft Office), while also gathering and summarising data for reports. Supports development of personal capabilities by pursuing existing formal and informal training opportunities. Implements improvements and carries out simple change management tasks by following established procedures to support others. Collects and prepares standard data related to ongoing issues. Supports others by performing routine policy-related tasks according to established procedures. Performs relatively simple testing and quality assurance tasks. Provides information and clarification on existing procedures, processes and precedents. Provides operational support to senior colleagues by performing prescribed and non-routine compliance monitoring activities using existing programmes and protocols and giving basic advice on compliance and regulatory requirements. Gathers, monitors and analyses risk data as directed using established risk management models, systems and protocols and recommends further investigation. Assesses compliance with established standards and protocols. Accomplishes work objectives by determining own work schedule, coordinating with support services and assigning short-term tasks to others if necessary.

Join our Team About this opportunity: This Job Role is responsible for an overall execution of the new Operation Model, having multi-technology, multivendor knowledge and end-to end understanding of the Mobile Networks architectures legacy or Cloud based. As a main responsibility, this job role will drive and support end-to-end multidomain customer projects implementation and transfer into the MS responsibilities, continues end-to-end service and automation improvements. What you will do: Enable the creation of a pool of service level experts within Operate Networks as the focus of business moving from maintaining domain KPIs to enhancing end to end service KPIs for the customers Multi Technology & Domain expert, using cross domain and end-to-end view competencies, will take the driver role of the overall automation in customers networks, covering end-to-end tasks, processes, tools Lead the investigation in case of the multi domain troubleshooting. It will assure a consistent analysis of all areas, in order to identify the root cause of the services degradation Actively involved in pre-sales, interfacing with new and existing customers Participate in the new features tests, propose improvements of the existing features and suggest new ones according to the needs resulted from the day to day operations Support the execution of Complex Changes and initiate 3rd Level Functional Escalation KPI reporting design and definition, High Impact multidomain Incident Cause Identification and Report Involvement in Major Security Incidents Analyze the solution from an E2E perspective and break it down into working packages. Propose improvements for the E2E solution, to increase service quality or network maintenance efficiency Perform Technical Impact analysis activities part of a Life Cycle Management engagement Create and drive the creation of MOPs for E2E process automation. Create and improve the existing scripts to automate simple tasks Propose Algorithms to be implemented by the Automation teams, for improvement of service monitoring and troubleshooting The skills you bring: Delivering Results & Meeting Customer Expectations Creating & Innovating Analyzing Deciding & Initiating Action Applying Expertise & Technology Presenting & Communicating Information Key Qualification Degree/Diploma or equivalent experience or equivalent in Engineering preferably in Electronics, Computer science, Telecommunication or equivalent Experience level 12+ years experience in of E2E Services. Why join Ericsson? What happens once you apply? Primary country and city: India (IN) || Bangalore Req ID: 768031

Join a Team That s Passionate About Making Lives Better! At Bill Gosling Outsourcing, we believe that success starts with an amazing team. We are a global leader in outsourcing solutions, we focus on making lives better, one connection at a time. We provide tailored solutions to businesses around the globe, specializing in customer care, sales, and financial services. We re looking for enthusiastic, driven individuals to join our dynamic work environment where fun meets results ! Evaluate & audit conversations / transactions on behalf of assigned client process(es) as per pre-defined guidelines ensuring zero / minimal quality variance while maintaining productivity parameters. Quality consultant is expected to evaluate and audit telephone, email and chat communication / transaction and provide detailed feedback via an evaluation tool to the customer What Youll Do: Consistently ensure that quality variance is well below threshold and internal quality scores are exemplary Write feedback, if applicable, to enthuse performance development at an agent level and per client instructions Regularly participate in client / internal calibration calls to ensure consistency of scoring & knowledge Meet and exceed daily volume and productivity targets Successfully clear the client specific training and ensure all subsequent updates are well understood & implemented Participate in various internal/external training programs to continuously hone required skills and knowledge base. Abide by all HR policies and processes including but not limited to code of conduct, attendance, and floor discipline. What Were Looking For: All Information security responsibilities can be located in The Book of Bill (Global) and The Book of Bill (Global) - French. Please note that Information security responsibilities are based on role Why Join Us? Growth Opportunities : We believe in promoting from within and providing opportunities for career advancement. Comprehensive Training : We offer extensive paid training to ensure you re equipped for success. Team-Oriented Culture : Work in a collaborative, supportive environment with peers who are passionate about what they do. Diversity & Inclusion: We celebrate the unique perspectives and contributions of all our employees. Fun Workplace: Join a vibrant team that knows how to have fun! From team engagement activities to social events, we foster a lively and inclusive work environment where you ll build strong connections. State-of-the-Art Offices: Work in our modern, well-equipped offices designed to enhance collaboration and productivity. Rewarding Work: Help businesses grow while making a real difference in people s lives! Get to Know Us Better! Follow us to get an insider view of our team in action, our values in motion, and a sneak peek into what makes us an awesome place to work! Twitter & Instagram: bgocareers Facebook: Bill Gosling Outsourcing LinkedIn: Bill Gosling Outsourcing Website - https: / / www.billgosling.com / careers By applying to this position, you acknowledge that you have read and understood Bill Gosling Outsourcing s Privacy Policy and consent to the collection, use, and storage of personal information in accordance with the policy. At Bill Gosling Outsourcing, we believe that diversity makes us stronger. We welcome applicants from all backgrounds and are committed to creating an inclusive and supportive workplace where everyone can thrive. Regardless of your race, gender, age, ability status, or any other characteristic, you are valued here. If you require accommodations at any stage of the hiring process, we are happy to work with you to ensure you have the support you need - just let us know. Bill Gosling Outsourcing - Where your career thrives!

Career Category Human Resources Job Description Sr Manager, Global Benefits Role Name: Sr Manager, Global Benefits Department Name: Total Rewards Role GCF: 6A ABOUT AMGEN Amgen harnesses the best of biology and technology to fight the world s toughest diseases, and make people s lives easier, fuller and longer. We discover, develop, manufacture and deliver innovative medicines to help millions of patients. Amgen helped establish the biotechnology industry more than 40 years ago and remains on the cutting-edge of innovation, using technology and human genetic data to push beyond what s known today. ABOUT THE ROLE Role Description: We are seeking a highly experienced and strategic Senior Manager, Global Benefits to lead and evolve our global benefits programs. This critical role will be responsible for developing, implementing, and managing employee benefits strategies across multiple countries, ensuring alignment with business goals and HR goals while ensuring regional and local customization and compliance. The ideal candidate is a collaborative leader with deep expertise in global benefits design and operations, strong stakeholder management skills, and a passion for building innovative and scalable programs. Roles Responsibilities: Strategic Team Leadership Design and lead the global employee benefits strategy aligned with organizational goals, local market expectations, and Amgen s guiding principles. Translate business and workforce needs into competitive and sustainable benefits offerings across all global regions. Lead and mentor a high-performing team of regional benefits leads located across multiple geographies. Set priorities, provide strategic direction, and foster a culture of collaboration, innovation, and continuous improvement. Program Oversight Vendor Management Oversee the design, delivery, and execution of global benefits programs including medical, insurance, retirement, leave, wellness, and other perquisites. Ensure consistency in employee experience and program governance across all locations while allowing for local customization. Foster a strong relationship with global broker to ensure global approach is executed accordingly via local brokers and vendors and that review of benefit programs and partners is completely consistently. Lead vendor evaluation, selection, and relationship management globally. Ensure cost efficiency, service quality, and contract performance across benefits providers. Governance Compliance Maintain global benefits policies, ensure legal and regulatory compliance across jurisdictions, and mitigate risks through robust governance frameworks. Partner with legal, finance, HR operations, and external advisors to monitor legislative changes and ensure compliance. Analytics Communication Use data and market benchmarking to assess program effectiveness and recommend enhancements. Drive global employee understanding and engagement through targeted benefits communication and education strategies. Prepare dashboards, reports and presentations for leadership showing critical data, trend utilization and to highlight impact and recommend improvements. Basic Qualifications and Experience: 7+ years of progressive experience in benefits or total rewards, including 4+ years in global or regional leadership roles. Proven experience leading international teams and managing benefits across multiple regions (JAPAC, EMEA, Americas). Strong knowledge of benefits trends, market practices, and regulations globally. Demonstrated ability to build and execute global strategies while accommodating local needs. Skilled in vendor management, contract negotiation, and budget oversight. Exceptional leadership, communication, and cross-functional collaboration skills. Analytical mindset with a track record of leveraging data to drive decisions. Experience with global HRIS platforms (i. e. Workday) is preferred. Experience working in a large, diverse, global organization. EQUAL OPPORTUNITY STATEMENT Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status. We will ensure that individuals with disabilities are provided with reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation. .

Job Summary: to strengthen its service team, a strategic LIMS Program is looking for its Change Manager in the context of a worldwide rollout (target: more than 300 instances). The IT Change Manager is responsible for overseeing and managing the change management process within Eurofins Group for a set of Business Applications along with its underlying infrastructure. This role ensures that standardised methods and procedures are used for efficient and prompt handling of all IT changes, minimising the impact of change-related incidents on service quality and improving the day-to-day operations of the organisation. Key Responsibilities Develop and implement IT change management strategies, policies, and procedures. Coordinate and chair Change Advisory Board (CAB) meetings. Evaluate change requests for risk, impact, and resource requirements. Ensure all changes are properly documented, approved, scheduled, and communicated. Monitor and report on the progress of change implementation. Collaborate with IT teams, project managers, and business stakeholders or representatives, to ensure successful change deployment. Maintain the change schedule/calendar and ensure minimal disruption to services and avoid conflicts. Conduct post-implementation checks and reviews and ensure lessons learned are documented. Ensure compliance with ITIL best practices. Qualifications: Bachelors degree in Information Technology, Computer Science, or a related field. Proven experience in IT change management or a similar role. Strong understanding of ITIL framework (ITIL certification preferred). Excellent organisational, communication, and interpersonal skills. Ability to manage multiple priorities in a fast-paced environment. Strong analytical and problem-solving abilities. Experience with ITSM tools (ServiceNow, BMC Hellix). What We Offer: Opportunity to develop and scale a world class IT product, for use in worldwide laboratories. Our code impacts life and makes world healthier and safer place to live. Be a part of an ambitious IT solutions program, with an opportunity to fast-track career as a high performer. A launch pad into various opportunities and a chance to become part of international team of professionals.

JOB TITLE:Senior Consultant -UNIT4 The Unit4 FPA Senior Consultant will be a technical super-user, assisting with the analysis, design, build, testing, and deployment of the software, and documenting the software development life cycle as well as end-user documentation. JOB SUMMARY: Experience: Knowledge of Unit4 ERP is preferred. Knowledge of Unit4 FPA is preferred. Experience of implementing FPA concepts on any other alternative platform is required. Knowledge/experience of building Unified Dimensional Model is required. Knowledge/experience with all other pertinent business intelligence concepts is preferred. Knowledge (experience with) of at least one ERP platform that is used by a non-profit organization is preferred. The ideal candidate should have four (4) to six (6) years of experience working in a fast-paced environment. Experience working with SQL/Relational Databases or equivalent is preferred. SKILL REQUIREMENTS Demonstrated ability to learn and be trainable on the new software. Demonstrated ability to manage technical (software) issues and bring to resolution. Demonstrated ability to manage cross functional team without direct reporting structure. Must possess ability to implement process improvement ideas. Must be able to manage project tasks and issues efficiently and independently. Demonstrated experience with Microsoft Office (Outlook, Word, Excel, Access and Power Point) Web-based research and information collection skills. Good command of the English language. Good verbal and written communication skills. Ability to proofread, edit and prepare routine written communication. Ability to respond in a clear and concise manner to requests and questions. Strong organization, planning, and problem-solving skills Strong self-management skills. Ability to set well-defined and realistic goals; monitor progress and achieve results; manage own time and deal with stress effectively; manage multiple tasks and projects. Ability to plan work in accordance with general direction. Strong results orientation, i.e., the ability to work at a fast pace and meet critical deadlines. Attention to detail and accuracy. Thorough when performing work and conscientious about attending to detail. Commitment to the delivery of excellent customer service; work and communicate with end-users to satisfy their expectations. Committed to quality service. Ability to control confidential information with absolute discretion. Team player, sense of humor, and excellent interpersonal communication skills. Maintaining a positive, can-do attitude. Interact well with others. Tolerant of some ambiguity; work well under pressure; assertive; and well organized. Working hours : 1:30 pm to 10:30 pm (IST)

At Aspire, we re more than just a FinTech company we re the leading all-in-one financial operating system built to empower the world s innovators and entrepreneurs. We are on a mission to reinvent business finance, empowering startups and businesses to realise their full potential. Founded in 2018, Aspire has raised over USD 300M+ across equity and debt from world-class investors. In 2023, we successfully closed an oversubscribed USD 100 million Series C equity round led by Sequoia Capital and Lightspeed Ventures with participation of Tencent, Paypal Ventures, LGT Capital Partners, Picus Capital and MassMutual Ventures. To power our solutions, we have partnered with some of the best companies in the world such as Visa and Wise and empowered more than 50,000 businesses using our suite of products. Aspire has consistently been recognized for excellence, earning Best Employer and Startup of the Year by the Asia FinTech Awards in 2022 and 2023 , ranked as LinkedIn s Top Startup in Singapore , and listed on CB Insights Top 100 Global Fintech in 2023 and 2024. You will be amazed by the energy and experience of our team! Aspire serves as an environment for you to innovate and drive change with our team of ex-entrepreneurs, ex-founders, and high-achievers with international and diverse backgrounds. Are you a top talent who is passionate about entrepreneurshipJoin our rapidly growing team to make an impact in the fintech space! Job Description: We are looking for a skilled and customer-focused Incident Manager to join our team. The ideal candidate will be responsible for managing high-impact incidents and escalations, maintaining strong customer relationships, and handling critical customer complaints including, but not limited to, payment issues, P0-level incidents (e.g. fraud-related cases), and executive escalations. This role requires prior Triaging and payments related experience supporting multiple regions. Also close collaboration with cross-functional teams such as Product, Engineering, and Senior Management to detect, respond to, and mitigate customer-impacting issues. The candidate will also gather and analyze customer feedback to drive improvements across all touchpoints, identify process gaps, and contribute to product enhancements. You will play a key role in strengthening Aspire s customer experience and operational resilience. Key Responsibilities: Product Experience: Drive end-to-end customer experience across core financial products including cards, SWIFT payments, compliance, investment solutions, and API integrations. Collaborate with Product, Engineering, and Compliance teams to optimize product usability and resolve customer pain points. Incident Management: Lead the response and recovery activities for critical incidents, managing the lifecycle from detection through resolution. Coordinate with cross-functional teams to minimize service disruptions and ensure efficient incident resolution. Customer Experience Strategy Development: Develop and implement initiatives to improve the customer experience across all touchpoints and channels. Collaborate with cross-functional teams (e.g., Product, Sales, Marketing) to address customer pain points and enhance processes. Product Improvement and Bug Analysis: Analyze customer-reported bugs and collaborate with the tech team to ensure timely resolution. Gather product feedback from CX channels and contribute to roadmap prioritization with actionable insights. Customer Satisfaction and Experience Metrics: Monitor, track, and report on key customer satisfaction and experience metrics (e.g., NPS, CSAT). Regularly assess and present actionable insights to improve performance across these metrics. Industry Best Practices: Stay up-to-date on the latest trends, tools, and best practices in customer experience management. Proactively apply industry insights to refine strategies and enhance service quality . Key Requirements: Bachelors degree in Business, Finance, or a related field. Minimum of 5 years of experience in customer experience management, incident management, or a related role. Strong understanding of customer experience principles and incident management processes. Excellent communication and interpersonal skills. Proficiency in Incident Response Management (IRM) software and AI tools. Proven ability to analyze data and translate insights into actionable strategies. Experience collaborating with cross-functional teams to drive process improvements. Ability to manage multiple tasks and projects simultaneously in a fast-paced environment. The role requires flexibility to work during night and/or weekends What we offer Uncapped flexible annual leave. Hybrid work arrangement. Training subsidy for your professional growth. Wellness benefit. Team bonding budget to foster collaboration and sense of belonging. Flexibility to work from anywhere (for up to 90 days per annum). Culture is Key: We always strive to cultivate a special culture that brings special talents together - You can learn more about our culture on our careers site and LinkedIn Life page . Equal Opportunity Statement Aspire is an equal opportunity employer and is committed to providing equal employment opportunities to all qualified individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected characteristic as outlined by applicable laws. Please note: by submitting your application, you acknowledge that you have read and understood Aspire s Data Protection Policy for Employees, Freelancers, Contractors and Job Applicants (the Policy ) , and consent to the collection, use and disclosure of your personal data by Aspire for the purposes set out in the Policy. You may withdraw consent for such collection, use and disclosure, and make an access or correction request in respect of your personal data, in accordance with the Policy by emailing people@aspireapp.com .

At Aspire, we re more than just a FinTech company we re the leading all-in-one financial operating system built to empower the world s innovators and entrepreneurs. We are on a mission to reinvent business finance, empowering startups and businesses to realise their full potential. Founded in 2018, Aspire has raised over USD 300M+ across equity and debt from world-class investors. In 2023, we successfully closed an oversubscribed USD 100 million Series C equity round led by Sequoia Capital and Lightspeed Ventures with participation of Tencent, Paypal Ventures, LGT Capital Partners, Picus Capital and MassMutual Ventures. To power our solutions, we have partnered with some of the best companies in the world such as Visa and Wise and empowered more than 50,000 businesses using our suite of products. Aspire has consistently been recognized for excellence, earning Best Employer and Startup of the Year by the Asia FinTech Awards in 2022 and 2023 , ranked as LinkedIn s Top Startup in Singapore , and listed on CB Insights Top 100 Global Fintech in 2023 and 2024. You will be amazed by the energy and experience of our team! Aspire serves as an environment for you to innovate and drive change with our team of ex-entrepreneurs, ex-founders, and high-achievers with international and diverse backgrounds. Are you a top talent who is passionate about entrepreneurshipJoin our rapidly growing team to make an impact in the fintech space! Job Description: We are looking for a skilled and customer-focused Incident Manager to join our team. The ideal candidate will be responsible for managing high-impact incidents and escalations, maintaining strong customer relationships, and handling critical customer complaints including, but not limited to, payment issues, P0-level incidents (e.g. fraud-related cases), and executive escalations. This role requires prior Triaging and payments related experience supporting multiple regions. Also close collaboration with cross-functional teams such as Product, Engineering, and Senior Management to detect, respond to, and mitigate customer-impacting issues. The candidate will also gather and analyze customer feedback to drive improvements across all touchpoints, identify process gaps, and contribute to product enhancements. You will play a key role in strengthening Aspire s customer experience and operational resilience. Key Responsibilities: Product Experience: Drive end-to-end customer experience across core financial products including cards, SWIFT payments, compliance, investment solutions, and API integrations. Collaborate with Product, Engineering, and Compliance teams to optimize product usability and resolve customer pain points. Incident Management: Lead the response and recovery activities for critical incidents, managing the lifecycle from detection through resolution. Coordinate with cross-functional teams to minimize service disruptions and ensure efficient incident resolution. Customer Experience Strategy Development: Develop and implement initiatives to improve the customer experience across all touchpoints and channels. Collaborate with cross-functional teams (e.g., Product, Sales, Marketing) to address customer pain points and enhance processes. Product Improvement and Bug Analysis: Analyze customer-reported bugs and collaborate with the tech team to ensure timely resolution. Gather product feedback from CX channels and contribute to roadmap prioritization with actionable insights. Customer Satisfaction and Experience Metrics: Monitor, track, and report on key customer satisfaction and experience metrics (e.g., NPS, CSAT). Regularly assess and present actionable insights to improve performance across these metrics. Industry Best Practices: Stay up-to-date on the latest trends, tools, and best practices in customer experience management. Proactively apply industry insights to refine strategies and enhance service quality . Key Requirements: Bachelors degree in Business, Finance, or a related field. Minimum of 5 years of experience in customer experience management, incident management, or a related role. Strong understanding of customer experience principles and incident management processes. Excellent communication and interpersonal skills. Proficiency in Incident Response Management (IRM) software and AI tools. Proven ability to analyze data and translate insights into actionable strategies. Experience collaborating with cross-functional teams to drive process improvements. Ability to manage multiple tasks and projects simultaneously in a fast-paced environment. The role requires flexibility to work during night and/or weekends What we offer Uncapped flexible annual leave. Hybrid work arrangement. Training subsidy for your professional growth. Wellness benefit. Team bonding budget to foster collaboration and sense of belonging. Flexibility to work from anywhere (for up to 90 days per annum). Culture is Key: We always strive to cultivate a special culture that brings special talents together - You can learn more about our culture on our careers site and LinkedIn Life page . Equal Opportunity Statement Aspire is an equal opportunity employer and is committed to providing equal employment opportunities to all qualified individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected characteristic as outlined by applicable laws. Please note: by submitting your application, you acknowledge that you have read and understood Aspire s Data Protection Policy for Employees, Freelancers, Contractors and Job Applicants (the Policy ) , and consent to the collection, use and disclosure of your personal data by Aspire for the purposes set out in the Policy. You may withdraw consent for such collection, use and disclosure, and make an access or correction request in respect of your personal data, in accordance with the Policy by emailing people@aspireapp.com .

As part of the Concession Prevention Program (CPP) within the India Security Loss Prevention team, this role is crucial in protecting the organizations financial interests. We are looking for an candidate who is willing to challenge conventional practices and drive innovation. As a CPP Analyst, you will play a significant role in directly impacting the companys profitability. Your primary responsibility will be to analyze and reduce concessions, which are financial adjustments or losses, thus directly contributing to the organizations bottom line. By effectively managing and optimizing the concession bucket, you will help enhance the overall financial performance and security of the organization. Your efforts will be vital in ensuring that financial losses are minimized, thereby supporting the organizations long-term success and stability. The work will involve but not limited to 1. Resolve TT Related to Refund Claims by Customers: Efficiently manage and resolve trouble tickets (TT) related to customer refund claims, ensuring timely and accurate processing. 2. Analyze/Perform Multiple Checks Using Multiple Tools to Verify Customer Claims: Utilize various tools and methods to thoroughly verify the legitimacy of customer claims, ensuring accuracy and preventing fraudulent activities. 3. Handle Escalation Cases in a Time-Bound Manner: Address and resolve escalated cases promptly, ensuring customer satisfaction and maintaining service quality standards. 4. Meet Daily TT Resolution Targets While Maintaining TT Quality Parameters: Achieve daily targets for trouble ticket resolution, ensuring that all quality parameters are met to maintain high service standards. 5. Create Reports on Loss Data, RCA, and Related Trends Over Time: Develop detailed reports on loss data, root cause analysis (RCA), and observe related trends over time to identify areas for improvement and implement preventive measures. 6. Connect with Stakeholders from Other Teams to Control Issues Impacting TT Resolution Output: Collaborate with stakeholders from various teams to address and resolve issues that may affect the efficiency and effectiveness of trouble ticket resolution. 7. Any other work assigned by organization. 1. Educational Background: A graduate with a background that includes some technical knowledge, particularly related to IT. 2. Data Analysis Skills: Proficient in data analysis, with the ability to interpret and draw insights from data to inform decision-making processes. 3. Technical Proficiency: Good working knowledge of Microsoft Excel and the internet, essential for performing day-to-day tasks efficiently. 4. Adaptability: The ability to quickly learn and adapt to new tools and technologies as required by the job, ensuring continuous improvement and keeping up with evolving job demands. 5. Knowledge of carrying out investigation and provide RCA and Corrective / Preventive actions. 1. Microsoft Excel and Internet: Good working knowledge of Microsoft Excel and internet navigation, essential for performing day-to-day tasks efficiently. 2. Tableau: Working knowledge of Tableau for data visualization and reporting. 3. SQL: Proficiency in building SQL queries and extracting data from databases.

Investigate suspicious orders placed in MENA marketplaces and take appropriate actions based on processes, tools and high-judgment decisions. The responsibilities in this position will span over multiple processes and functions and locations. He/she will be responsible for achieving and exceeding team s defined metrics through sustainable change or process improvement. Analyze the key levers of the business to identify trends and proactively act to improve efficiency and reduce time to identify new fraud Modus Operandi. Ensure that Amazon is leading the curve in identifying and preventing new abuse/fraud attacks. Share ideas with Product teams that positively influence the vision for the future product development by using exposure and learnings of abuse use-cases, provide data on abuse trends and fraud issues impacting the marketplace. Implement best-in-class processes and practices for maintaining and exceeding productivity and quality service level agreements. - Speak, write, and read fluently in English - Experience with Microsoft Office products and applications - Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays - Experience in payments or e-commerce - 1+ years of customer service experience

We are looking for a Sr. Buyer who will be responsible for managing and supporting Procurement Operations for Facilities and HR Services, including sourcing, negotiating contracts, and ensuring timely purchase order creation. The responsibilities include supplier relationship management and maintaining compliance with procurement standards. This role requires strong communicational skills, the ability to collaborate across departments, and a strategic approach to cost management and service quality improvement. What Youll Do: Identify and evaluate vendors for facilities and HR services, analyze quotes from a TCO perspective, validate quotation prices with vendors. Negotiate facility leases, maintenance contracts, and HR service agreements to secure competitive pricing, quality assurance, and favorable terms. Process requisitions, prepare and issue purchase orders to suppliers for both facilities and HR services. Manage e-invoicing process, correction of vendor records, and maintenance of the supplier database. Support facilities coordinators and HR stakeholders. Assist Accounts Payable and business owners with invoice reconciliation. Effectively communicate and resolve issues with all internal and external partners. Maintain proficiency in facilities and HR procurement policies and procedures. Ensure SLA compliance and performance monitoring for all facility and HR service providers. What Youll Need: Minimum 3 to 6 years experience in Procurement/Purchasing, with specific experience in facilities and HR services. Experience managing sourcing for rent, utilities, and maintenance of corporate facilities. Experience in sourcing HR services such as employee benefits, recruitment agencies, and training vendors. Requisition-to-payment process experience, expediting experience. Strong communication and negotiation skills. Ability to manage multiple priorities in a fast-paced environment. Proficient in Office applications (Word, Excel, PowerPoint). Self-manage within assigned accountabilities. Analytical and problem-solving capabilities with attention to detail. Ability to work effectively with Facilities coordinators, HR stakeholders, Legal, Finance, and other functions. Ability to manage change effectively while being mindful of business processes and systems implications. Location: Kharadi, Pune Shift Timing: 6:00 PM to 3:00 AM IST ( Work from Office ) #LI-VJ1 #LI-GP1 Benefits of Working at CrowdStrike: Remote-friendly and flexible work culture Market leader in compensation and equity awards Comprehensive physical and mental wellness programs Competitive vacation and holidays for recharge Paid parental and adoption leaves Professional development opportunities for all employees regardless of level or role Employee Resource Groups, geographic neighbourhood groups and volunteer opportunities to build connections Vibrant office culture with world class amenities Great Place to Work Certified across the globe

The Communication Coach is responsible for evaluating agents and coaching them on communication and language proficiency to ensure that communication and language used on calls is at acceptable standards. JOB FUNCTION AND RESPONSIBILITIES: Remote monitoring and side by side/live call monitoring of calls & providing detailed feedback to the advisor Responsible to coach the agents and to develop their communication styles & customer service skills (this could include sentence construction, grammar, rate of speech, clarity of speech, pronunciation of process specific words, or soft skills like call control etc) Work closely with the BU to improve the performance of the bottom quartile in terms of NPS scores Motivating the advisors to improve their service and voice quality and reiterating importance of NPS Design and run campaigns to improve the overall NPS for the process Proficient in identifying gaps in the skills set of the advisors and conduct refresher /remedial trainings on the top defect areas Arranging initiatives and/or campaigns with focus on voice and customer service quality Maintaining & Preparing Daily trackers, reports and Weekly/monthly dashboard for reviews Participate in Calibrations and achieve the variance targets laid down by the departments Conducting Refresher training sessions for the advisors as per standard monthly targets QUALIFICATION: Graduation is mandatory Relevant 2-5 years of auditing & coaching experience in a Contact Center environment Good in Excel and strong written and Verbal Communication and Presentation skills Proficient in designing training modules and delivering refresher/remediation trainings Strong knowledge on Communication Skills & experience in training people on pronunciation, Sound Corruption, MTI, Customer Service, Grammar etc Tactful in handling difficult situations and ability to multitask Ability to work under pressure and meet stringent call monitoring targets/willingness to work 24/7 - needs to be comfortable with working in night shifts

To underwrite mortgage business and manage the portfolio in assigned branch/location o Review and assess a broad range of complex loan applications within defined guidelines and accordingly take decision or recommend for approval to higher authorities. o Under write proposals as per the laid down policies & procedure to honour the agreed SLAs and manage city/area business volumes. o Conduct personal discussion with customers to establish credit worthiness and ensure completion of credit/KYC documents and verification- telephonic, field & collateral visits. o Assess income to obligation ratios, loan to value ratios, in depth knowledge of rational behind calculation of ratios and its impact on loan performance over long tenures. o Maintain Portfolio MIS, Delinquency MIS and other operations related MIS of the cluster and regularly reporting the same. o Build and facilitate the best outcomes for clients by building and leveraging effective relationships with third parties o Take ownership of client queries and use industry knowledge and experience to overcome challenges and solve problems o Exceed service quality standards and strive for continuous process improvement o Undertake critical review of the credit proposals with a view to bring out the industry, business, financial, management and facility structure risk contained in the credit proposal. o Ensure collateral and other credit risk mitigation to facilitate the approving authority to take decision on the credit proposal. o Enable quick turnaround time of credit lending proposals for the mortgage business comprising of loan against property, and home loan business in close liaison with the sales team. o Undertake ongoing review of the credit exposures to ensure that the exposure continues to be bankable. o Facilitate critical review and documentation of the proposals and effectively monitor the client & collateral creditworthiness from the pre sanction to post disbursement phase & undertaking steps for risk mitigation, whenever required, while ensuring adherence to legal & documentation norms & policies o Manage the credit underwriting function of his/her branch and facilitate quick turnaround of credit lending proposals for the branch in close liaison with the local credit analysts and sales team. o Follow up and ensure recovery of quick mortality cases between 12 -18 MOV. Qualification : Graduate, Masters/Post Graduate Certifications : CA/MBA (Preferable)

We are looking for a dynamic and customer-focused Customer Care Executive to join our team. The ideal candidate should have strong communication skills, a customer-first mindset, and the ability to handle queries efficiently. If you have experience in customer service and are passionate about resolving customer issues, wed love to hear from you! Key Responsibilities: Handle inbound and outbound customer interactions through calls, emails, and chats. Assist customers with order tracking, refunds, replacements, and general inquiries. Ensure timely and professional resolution of customer concerns. Maintain accurate records of customer interactions and transactions. Work collaboratively with other teams to improve service quality. Achieve defined performance metrics, including customer satisfaction and query resolution time. Required Qualifications & Skills: Graduate or Undergraduate (any stream). Excellent communication skills in English & Hindi. Ability to handle high volumes of customer interactions effectively. Basic knowledge of e-commerce platforms is a plus. Strong problem-solving and interpersonal skills.

Starbucks India is a 50:50 Joint Venture between Tata Global Beverages and Starbucks Coffee Company. Currently, we have presence in 30 cities with over 230 stores through a network of over 2,300+ passionate partners (employees). Our core business is more than just coffee. We are in the people business selling coffee. And we know our success depends on the people we hire, retain and develop. Our mission statement - To inspire and nurture the human spirit - one person, one cup and one neighbourhood at a time and core values are the roots of our culture and serve as guidepost for our partners. We re called partners, because it s not just a job, it s our passion. Together, we embrace diversity to create a place where each of us can be ourselves. We always treat each other with respect and dignity. And we hold each other to that standard. Purpose and Scope of position This position contributes to our success by: Providing legendary customer service to all customers. This job creates the Starbucks Experience for our customers by providing customers with prompt service, quality beverages and products, and maintaining a clean and comfortable store environment. Barista is responsible for modelling and acting in accordance with TATA Starbucks guiding principles. Competencies Winning With Integrity Working Together Achieving Results Helping Others Succeed Living Our Misson And Values Making Every Customer Feel Special Summary of Key Responsibilities Responsibilities and essential job functions include but are not limited to the following: Acts with integrity, honesty, and knowledge that promote the culture and values of TATA Starbucks. Anticipates customer and store needs by constantly evaluating environment and customers for cues. Maintains a calm demeanour during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team. Develops enthusiastically satisfied customers all of the time. Welcomes and connects with every customer. Discover customer needs and appropriately suggests product with every customer to enhance service and meet sales goals. Responds to customer needs and says thank you to every customer. Demonstrates the "Just Say Yes" behaviour by taking care of customer needs. Delivers legendary customer service to all customers by acting with a customer comes-first attitude. Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed. Contributes to a positive team environment by recognizing changes in partner behaviours that might signal potential problems or changes in partner morale and performance and communicating the changes to the immediate supervisor/store manager. Follows TATA Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift. Maintains a clean and organized workspace so that partners can locate resources and product as needed. Maintains regular and consistent attendance and punctuality. Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards. Follows health, safety and sanitation guidelines for all products. Recognizes and reinforces individual and team accomplishments by using existing organizational methods. Protects employees and customers by providing a safe and clean store environment. Follows store policy and procedures for operational flow at each station. Maintaining cleanliness throughout the store by regularly cleaning and sanitizing all areas as required. Summary of Experience & Education No experience required Minimum education qualification - 12th / Diploma +

About Rentokil PCI Our family of businesses: Rentokil PCI is the leading pest control service provider in India. A Rentokil Initial brand, Rentokil PCI was formed in 2017 through a joint venture (JV) between Pest Control India, the number one pest control company in India, and Rentokil, the world s leading pest control brand. Rentokil PCI aims to set new standards for customer service with operations across 250 locations in India. The JV brand also focuses on developing industry-leading service operations through the sharing of best practices, new innovations and the use of digital technologies. GENERAL DUTIES & RESPONSIBILITIES OE shall be owner of his / her service area in terms of all operations related actions and shall Execute daily service operations with a team of assigned Technicians within a given service areas Ensure quality of service delivery by effective supervision on technicians - on the job as per company SOPs Ensure technicians carry out treatment within a given Time on Site (ToS) in a competent manner. (OE to engage technician via route riding, training on the job). Plan & execute 02 TPAs (Technicians Performance Assessment) per assigned technician with 2 development programs per year. Coach & train assigned technicians in order to improve the service quality Convey special instructions, if any, to technicians to execute the job as per Service Docket (liaison with Sales colleagues) Carry out pest management Audits of customer sites as per agreed schedule by i or R auditor. Complete & close customer audit non-conformities (external / internal). Follow up & implement CAPA at customer site On Site Documentation: Implementation of SOP, Compliance and closure of audits non- conformities (Internal / External). Send service dockets of completed services to NKA for invoicing on time. Handle assigned customer complaints in his / her service areas, within 24 hours & resolve complaint at earliest, as per the customers convenience and update the Root Cause in iCABS to ensure proper ticket closure Identify & resolve Service delivery issues in coordination with the Branch Manager Conduct daily 10 min stand up meeting & monthly operations meeting Be conversant with STP (Service Track Pest) and monitor, analyses visit extraction notes for all high infestation related service visits on daily basis & take action. Digital Initiative: Be conversant with all in house systems. Maintain Material consumption, Overtime Hrs. schedule at an agreed targeted level for the assigned service area and for technician Approval of conveyance amount for assigned technicians Monitor & report to ABM/BM on input costs at all major sites as per gross margin agreed & discuss action plans to bring it within limits Actively drive Service & Product Leads for assigned technician group within service area by implementing STA (See, Tell, Ask) and T.I.M.E. (Train, Incentivise, Monitor, Engage) on the job coaching to create density of customers. Innovation: conduct trials and report findings as per the guidelines, implement new service lines as per the SOPs. Minimum 18 customer visits per week for Resi & SA (Residential & Small Accounts segment heavy branch), includes, Customer complaints. For Specific Site based OEs -Number shall not be applicable but Retention of customer/s at site would be main KPI with all scheduled services completed efficiently and effectively. Inventory: Help ABM/BM to manage Inventory - coordinate with other Ops colleagues to manage Stock Levels of branches & forecasting, Indenting & receipt of material for branch (as an assigned function within branch by BM). Ensure APL (Approved Preparations List) is followed by all assigned technicians & all chemical containers have original labels Ensure proper schedule of maintenance & repairs of equipment is established & followed (via JOC). Promote highest grooming standards (uniform, Safety shoes, PPEs) Encourage technicians to plan their leaves in advance to curb absenteeism Help Resolve any Grievances & IR issues of Technicians & bring to the notice of ABM/BM on day today basis Report any deviation that could impact service quality or productivity of technicians like- over commitments, recommendation regarding night service (if it is not needed),covered area mismatch, etc Do you have what it takes? If you want to be considered for this role you will need: Minimum B. Sc. (Chemistry / Zoology / Agriculture). Any prior experience in operations of pest management or service industry is desi

Experience Level: Experienced Hire As a Senior Software Engineer - you will design, implement, and maintain scalable and reliable SaaS solutions. Your role will involve collaborating with cross-functional teams and stakeholders to ensure seamless integration and deployment of features, integrations, and bug fixes. You will play a crucial role in enhancing the efficiency and effectiveness of our software development lifecycle, ensuring the highest level of service quality for customers and stakeholders. Skills and Competencies 7+ years of JavaScript/TypeScript programming experience; experience with UI libraries (React, remix, Vue.js, etc.) Sound working knowledge of writing complex reusable UI components, microservices style of architecture, and creation and consumption of REST APIs Strong analytical and problem-solving abilities, capable of working independently and collaboratively Hands-on experience with AWS, Azure, or GCP, and familiarity with cloud-native architecture Experience contributing throughout the Software Development Life Cycle experience including planning, designing, development, unit testing, other testing and debugging Education Bachelor s Degree in Mathematics or Computer Science or equivalent experience Responsibilities Developing new user-facing features using React JS using remix/react-router Collaborate with product owners and QA analysts to define requirements and prioritize tasks Conduct code reviews to ensure code quality, performance, and scalability Collaborate with cross-functional teams to define, design, and deliver new features Work closely with team members to ensure successful delivery and implementation of tasks, liaising with management as needed. Assist and guide less experienced team members, fostering a culture of learning and growth Troubleshoot and resolve infrastructure-related issues, collaborating with cross-functional teams for effective solutions Manage and support infrastructure and development applications to ensure optimal performance, availability, and security

About this opportunity: The Manager of Payroll and Benefits in the HR Operations team is responsible for delivering standardized HR services in a shared services environment, focusing on automation and cost reduction to implement the HR Operating Model successfully. What you will do: Monitor and control HR administrative tasks to meet SLAs. Negotiate service pricing and agreements with local companies. Manage issues and act as the first escalation point. Ensure timely and accurate salary payments. Coordinate with vendors for payroll and related services. Oversee statutory compliance and audit requirements. Manage employee insurance databases and updates. Manage end-to-end NPS administration, including employee education, PRAN generation, and monthly contributions. The skills you bring: Payroll Processing and Review: Expertise in managing end-to-end payroll operations. Employee Taxation: Proficient in handling employee taxation processes. Vendor Governance: Experience in managing vendor relationships and ensuring service quality. Stakeholder Management: Strong ability to collaborate with internal and external stakeholders. Automation & Simplification: Skilled in process automation and simplification initiatives. Payroll Vendor Transition and Setup: Experience in transitioning payroll vendors and setting up new systems. Employee Benefits Management: Familiarity with NPS, ESPP, VPF, PF, and other employee benefits. Compliance Controls: Knowledge of SOX and ABC controls for audit and compliance. Technical Skills: Proficient in Excel for data analysis and reporting. Presentation Skills: Ability to deliver clear and impactful presentations. Why join Ericsson? What happens once you apply? Primary country and city: India (IN) || Noida Req ID: 767843

Job Title: Senior Manager - Global Hosting Services Career Level: E Introduction to role: Are you ready to disrupt an industry and change lives? As a Senior Manager in Global Hosting Services, youll be strategically positioned within Enterprise Technology Service - GHS Operations to support centralized infrastructure services for business functions. This role is crucial in aligning with the Global IT strategy, focusing on Compute, Database, Middleware, Storage, and Backup Technologies. Youll be responsible for making reactive and proactive configuration changes to minimize operational disruptions, ensuring that identity and access control best practices are followed to prevent unintended access or production changes. Your mission is to lead a support team that swiftly resolves technical issues, minimizing service disruptions and ensuring smooth BAU Support services. Accountabilities: Collaborate with remote team members to build and maintain positive, productive team relationships. Maintain awareness of all outstanding in scope services pre- and post-delivery issues and provide status to leadership team. Provide accurate reports and metrics to company management on the status and budget of ongoing projects and agreements. Focus on improving customer service experience & create action plans for engaging cross-functional teams and facilitate organic growth. Take ownership of the infrastructure services service level agreements between service provider and AZ. Review the detailed parameters of the services & enable service quality. Manage the onboarding of Technology Services & Tasks release into BAU, govern the respective product line RACI for consistent service delivery. Ensure that risks are identified, communicated, and mitigated and that services and BAU run smoothly. Collaborate with cross-functional Application teams to assist Service support in BAU. Develop use cases into high-quality solutions in your specialist area. Develop positive relationships with teams involved in the downstream technical processes. Supervise IT services team to support and maintain IT infrastructure within agreeable service level agreements. Analyze existing IT systems and provide improved solutions. Communicate, influence, and work with stakeholders including ETS operations team to align with processes and coordinate to deliver infrastructure strategy of AZ IT. Develop & maintain the infrastructure catalogue for BAU support across providers. Show consistent aspiration to challenge the status quo and improve customer satisfaction. Understand the technical challenges, incident chronology, communicate timely and consistently on incident management process. Perform root cause analysis of infrastructure problems and develop resolution plans. Produce weekly and monthly summary management reports on technical support tickets. Manage prioritization, escalation, and resolution of support incidents to the respective infrastructure support team. Ensure that risks are identified, communicated, and mitigated and that services and BAU run smoothly. Attend technical meetings and coordinate with other functions within ETS Operations regarding implementation of new programs, problem resolution, and LEAN initiatives. 24x7 Support availability for critical incidents and requests based on demand. Essential Skills/Experience: Understanding of infra architecture concepts for resources like compute, storage, database, networking, load balancing, security, Kubernetes Analytical and problem-solving skills Ability to prioritize and multi-task to achieve competing goals and target dates Able to articulate technical issues in terms of business risk and opportunity 24x7 Support for critical incidents on the service scope area and BCP readiness whenever required to support across GTC s Bachelor/Master s degree in computer science or IT with 12+ years of experience. In-depth or working knowledge on Technical Services Masters in business administration is advantageous Microsoft, Linux, Citrix, Database Certification is preferred Adaptable and progressive learner with the ability to explain complex technical concepts to a variety of audiences Ability to work independently and work collaboratively in a team environment Desirable Skills/Experience: The ability to make important decisions in a fast-paced environment Great interpersonal and communication skills Excellent time management and teamwork skills Ability to work effectively in a matrix organization is essential Experience and ability to work in shifts on rotational basis covering 24*7 support Lean & Six Sigma Skills Hybrid IT setup awareness Infrastructure Service Support Creating a great workplace environment with a culture of learning and continuous improvement through coaching, mentoring, and developing skills An active listener with excellent and confident communications and interpersonal skills with an ability to read complex customer situations and adapt as needed Able to negotiate and resolve conflicting priorities and to influence leadership teams