Maintain complete knowledge of the following (to include but not limited to): All hotel features / services, hours of operation, Hotel function space, entertainment options, menus and floral decoration options Scheduled daily group activities Prepare promotional press releases on personalities among guests and associates of the Hotel and on noteworthy events in the Hotel Coordinate the production of posters, publication of hotel s newsletters/s and flyers for associates and the public, as well as other printed materials Direct photographers commissioned to take pictures of VIPs, shows and events etc. Monitor and update information and content of hotel s website and postings on other digital platforms of the hotels Handle the administrative requirements of the Marcom department Work with other departments to coordinate guest s lists, invitations for VIP receptions, luncheons, dinners etc. Attend to client/media complaints, requests, and enquiries Assist with the hosting of media, planned press conferences and other press activities Maintain and update media list for sending to trade, group and consumer publications on a regular basis, press releases covering special events, promotions, etc. Maintain and update digital photographs/slides library Analyze and evaluate performance of marketing and promotion campaigns Graduation in media or marketing field Certification in digital marketing
Primary Responsibilities Responsible for the smooth functioning and for the satisfactory rooming and welfare of all guests of Novotel Hyderabad Airport. Responsible for Reception, Concierge operations, Hospitality and Cashier. Liaise with different departments for smooth and coordinated work. Ensure cleanliness of all areas under the Front Office viz., Lobby, corridors, main staircase and drive away. Ensure to interact with the guests & enable the team to understand guest requirements. Operational Management Adhere to the Standard Operating Procedures & policies. Check outstanding of in-house guests on a daily basis. To check whether the following records are kept in order and up to date. C forms Reception / Information Log Book Ensure that all mail and messages awaiting arrival of incoming guests are promptly delivered. Ensure all V.V.I.P room inspection in coordination with House Keeping Department. Ensure that newspapers and parcels are delivered in the rooms without delay. To be readily available at all times to deal with problems or complaints. Ensure effective and speedy check-in & check-out facilities. Deal with the inquiries and complaints of the Guests tactfully and initiate follow-up action. Conduct briefing for concierge and Front Office Assistants. Knowledge and Experience Diploma in Tourism / Hospitality Management Minimum 1-2 years of relevant experience in a similar capacity Excellent reading, writing and oral proficiency in English language Ability to speak other languages and basic understanding of local languages will be an advantage Good working knowledge of MS Excel, Word, & PowerPoint Competencies Strong leadership, interpersonal and training skills Results and service oriented with an eye for details Ability to multi-task, work well in stressful & high-pressure situations A team player & builder
Duty Manager To maintain the communication within different departments and ensure all departments deliver smooth operations to achieve guest satisfaction while keeping guest safety as priority at all time. During night shift, is responsible to perform night audit and produce business reports as required. Whats in it for you: Employee benefit card offering discounted rates in Accor worldwide. Learning programs through our Academies. Opportunity to develop your talent and grow within your property and across the world! Ability to make a difference through our Corporate Social Responsibility activities. What you will be doing: Duty Manager responsibilities include overseeing daily operations, ensuring employee productivity, monitoring efficiency of all processes and creating a positive work environment for employees. You will also meet regularly with upper management to stay up-to-date with organizational changes, issues and improvements. Handling guest complaints. Perform night audit during Night duty. Initiate communication with other departments to ensure smooth operations. Provide support to Front Office section.
We are seeking a highly organized and customer-focused Duty Manager to join our team in Ibis Kolkata, India. As a Duty Manager, you will play a crucial role in overseeing the Front Office operations and ensuring exceptional service standards are maintained throughout the hotel. Supervise and manage overall Front Office operations, ensuring all sections meet the hotels strategic plan and service standards Lead and motivate the Front Office team, providing guidance and support to achieve operational excellence Monitor and maintain high levels of customer satisfaction, addressing guest concerns promptly and efficiently Oversee check-in and check-out procedures, ensuring smooth and timely processes Manage room inventory and optimize occupancy rates Coordinate with other departments to ensure seamless guest experiences Implement and maintain standard operating procedures for the Front Office Conduct regular team meetings and training sessions to enhance staff performance Analyze operational data and generate reports to identify areas for improvement Ensure compliance with all safety and security protocols Handle financial transactions and maintain accurate records Minimum of 1 years of relevant experience in a similar capacity within the hospitality industry Excellent reading, writing, and oral proficiency in English Strong leadership and team management skills Exceptional problem-solving and decision-making abilities Proficiency in MS Excel, Word, and PowerPoint In-depth knowledge of Front Office operations and hotel service standards Ability to work flexible hours, including nights, weekends, and holidays Excellent interpersonal and communication skills Strong attention to detail and ability to multitask in a fast-paced environment Knowledge of hospitality industry best practices Ability to speak other languages and basic understanding of local languages (preferred)
Follow recipes and presentation specifications. Provide direction to Commis Chefs. Help in Menu creation. Operate standard kitchen equipment safely and efficiently. Ensure that station opening and closing procedures are carried out to standard. Clean and maintain station and overall kitchen through practicing good safety and sanitation. Adhere to all sanitation and food production procedures and codes. Assist with the enforcement of Health & Safety protocols. Assist with ordering. Work within budgeted guidelines. Proven experience as a Demi Chef de Partie or equivalent role in a luxury hotel or fine dining establishment. Culinary degree or diploma preferred. Strong knowledge of various cuisines, cooking techniques, and international culinary trends. Excellent leadership, communication, and interpersonal skills. Ability to thrive in a fast-paced environment and handle pressure with grace and professionalism. Flexibility to work evenings, weekends, and holidays as required. Knowledge of HACCP and food safety standards. Passion for culinary excellence and a commitment to continuous learning and development. Experience: Minimum 3 years cooking experience in Culinary.
Responsible for the proper operation and maintenance of all machinery, equipment and engineering facilities of ibis Kalina that there is no breakdown of the engineering systems. At regular intervals, inspect the working condition of equipment and engineering systems and ensure that all standards are maintained. Monitor and record utility consumption and assist the Chief Engineer to maintain efficiency. Assist the Chief Engineer to direct and coordinate the overall activities of the Engineering Department. Conform and adhere to the policies & procedures and rules & regulations as laid down by ibis, in order to achieve the highest levels of guest service. Facilitates the functioning of and / or oversees the functioning of Housekeeping Department or any other Department in the Hotel when necessitated by circumstances and as mandated by the General Manager. This would be over and above regular stipulated responsibilities and duties Must have Diploma or Degree. Should have 1 year of experience as Duty Engineer.
Experience with large banquets and MICE operation along with strong association relationship. Market exposure at Mumbai and Delhi will have an added advantage. Responsible for all sales activities and personnel involved in the Sales and Marketing department. Provide leadership to the day-to-day operations of the department, while focusing on the Organization s strategic goals. Coordinate Sales operations with the other departments of the organization. Develop and/or maintain and improve business relations with all customers of the organization. Seek out and target new customers and new sales opportunities, initiate action plan to approach and secure new business for the organization. Responsible for coordinating the specific objectives of the Sales Plan with the functional departments of the organization. Develop action plan related to the Annual Revenue Plan to ensure Revenue Plan objectives are achieved. Maintain close contacts within the community and in neighboring marketing areas, with Airlines, Travel agencies, Commercial houses, Private club, Professional associates, etc to procure new business for the hotel. Ensure that internal promotion material are reviewed on a regular basis and are consistent with standards set by the Management. Work closely with the Assistant Manager Public Relations to improve relations between the Organization and the community; to obtain maximum media coverage of activities within the premises which are of interest locally and internationally. Coordinate all methods to maintain and increase business volume. This includes Advertising, Sales Promotions, Personal Selling, publicity, Community Relations, special sales projects, employee training and guest relations. Handle additional responsibilities as and when delegated by the Management.
Review and update the logbook. Check equipment and work setups. Maintain a smart appearance, be well-groomed, and keep a friendly, cheerful disposition at all times. Oversee daily operations and ensure smooth workflow. Report regularly to supervisors or the night manager (if on shift). Monitor employee performance and provide coaching and necessary training. Handle guest complaints, take immediate action to ensure satisfaction, and inform the manager when needed. Implement and coordinate OSM (Operational Standards Manual) procedures in line with the company s values and core behaviors. Follow emergency procedures, including fire and first aid protocols. Be fully aware of daily activities and have knowledge of the hotels products and facilities. Ensure that the panic report is printed at least twice during the shift. Prepare for daily arrivals, including room allocation and handling special guest requests. Ensure VIP rooms are ready, communicate with housekeeping and F&B, and handle all related tasks prior to VIP arrival. Take responsibility for the shift, ensuring support for the reception team and resolving issues promptly. Perform check-in and check-out for VIP guests and Accor members during work hours. Lead and motivate the team to participate in hotel programs such as Circle M and Cherish to meet monthly goals. Monitor online guest reviews (Tripadvisor, Booking.com, etc.), investigate issues, and respond accordingly. Attend important meetings, such as credit and revenue meetings, when requested. Manage financial tasks like cashiering, foreign exchange transactions, night audits, and guest settlements upon departure. Provide smooth, friendly service to guests and respond promptly to requests and inquiries. Handle walk-in reservations and process phone reservations when the reservations department is closed. Issue guest room key cards and ensure effective security measures. Check the Paymaster daily and provide feedback to the Rooms Division Manager. Encourage the team to upsell rooms and breakfast daily, sharing results and feedback. Train new reception staff and ensure that Opera V9 is used for system training. Maintain a daily courtesy call sheet, sharing feedback and actions with the manager. Coordinate with various departments (Front Office, Housekeeping, F&B), especially with the General Manager, regarding VIP and important guests. Carry out any additional tasks assigned by the management during working hours. Perform duties in accordance with M venpick Hotels & Resorts core behaviors: Trust, Relationship, Entrepreneurship, and Drive. Assist other hotel departments when needed during duty hours. Experience in a similar role within hospitality. Strong leadership and communication skills. Proficient in hotel management software (e.g., Opera, PMS). Ability to handle guest complaints and solve problems efficiently. Fluent in English (spoken and written) Ability to work under pressure and manage shifts, including weekends and holidays.
Ensure that the team has been trained for all safety provisions. Motivate and develop the team to ensure smooth functioning of the department and promote teamwork. Prepare Duty rosters for the team in order to ensure operative effectiveness. Maintain appropriate staffing levels in order to consistently provide excellent guest service. Supervise the function of the kitchen team, facilities and costs, hence contribute towards maximizing the overall Food & Beverage department s profit. To ensure that the preparation and presentation of food complies with the standards. To re-arrange duties and rosters as necessary to ensure that all tasks are correctly and timeously completed. Ensure that company and statutory hygiene standards are maintained. Responsible for the production, preparation and presentation of all food items, in the assigned function, to ensure highest quality at all times. Diploma or Degree in Hotel Management.
Key Responsibilities: Assist in food preparation and cooking under the supervision of the Chef de Partie. Maintain high standards of food hygiene, safety, and cleanliness in your section. Ensure all dishes are prepared consistently and to the required specifications. Monitor stock levels and communicate shortages or needs to the Chef de Partie. Train and guide commis chefs and junior team members. Contribute to menu development and provide input on new recipes. Handle equipment and tools safely, ensuring proper maintenance. Requirements: Culinary qualification or equivalent experience. Prior experience in a similar role or kitchen setting. Ability to work under pressure and in a fast-paced environment. Strong teamwork and communication skills. Passion for food quality and presentation. Skills: Expertise in a specific kitchen section (e.g., sauces, pastries, grill). Knowledge of kitchen health and safety regulations. Creativity and attention to detail. This role is ideal for someone looking to grow into a Chef de Partie position. Educational Qualification: Diploma or Certificate in Culinary Arts / Hotel Management from a recognized institute. Additional training in Continental Cuisine is a plus. Experience: Minimum 1-2 years of experience in a similar role in a 3-star or 5-star hotel or reputed restaurant. Hands-on experience in continental hot kitchen (pasta, grill, sauces, etc.).
We are seeking a skilled and dedicated Duty Engineer to join our team in Gandhinagar, India. As a Duty Engineer, you will play a crucial role in ensuring the smooth operation and maintenance of our facilitys mechanical, electrical, and plumbing (MEP) systems. This position requires a hands-on approach, strong technical expertise, and excellent problem-solving skills. Oversee the daily operation, maintenance, and repair of all MEP systems, including HVAC, electrical, plumbing, and fire safety systems Conduct regular inspections and implement preventive maintenance programs to ensure optimal performance of equipment and systems Respond promptly and efficiently to engineering requests from various departments and guests Troubleshoot and repair mechanical, electrical, and plumbing issues in a timely manner Supervise and coordinate the engineering team during shifts, assigning tasks and ensuring adherence to safety procedures and company policies Maintain accurate records of all maintenance activities and ensure compliance with regulatory requirements Provide technical support and training to the engineering team as needed Implement and monitor energy conservation measures to improve efficiency Collaborate with other departments to minimize disruptions to operations during maintenance or repair work Participate in emergency response procedures and address urgent facility issues as they arise Bachelors degree in Mechanical, Electrical, or related Engineering field Proven experience as a Duty Engineer or similar role in facilities management Strong knowledge of MEP systems, including HVAC, electrical, plumbing, and fire safety systems Excellent troubleshooting and problem-solving skills Proficiency in using computerized maintenance management systems (CMMS) Solid understanding of safety regulations and compliance standards in facility management Strong leadership and team management abilities Excellent communication and interpersonal skills Ability to work flexible hours, including nights, weekends, and holidays as required Customer-focused mindset with a commitment to providing exceptional service Proficiency in English; knowledge of local languages is a plus Relevant professional certifications (e.g., Certified Maintenance & Reliability Professional) are preferred
Who we are looking for? We are looking for people who enjoy fun and laughter at work and are excited about a new brand and the companys amazing future growth and development opportunities. Someone who loves working as part of a team , who embodies integrity and compassion, can adapt to change in a fast-paced environment, enjoys exploring new things beyond the tried and tested and is driven by success. What Will You Do? Coaches, counsels and disciplines team members providing constructive feedback to enhance performance. Maintain complete knowledge at all times of: All hotel features/facilities/services, hours of operation. All room types, numbers, layout, decor, appointments and location. All room rates, special packages and promotions. Daily house counts and expected arrivals/departures/VIP s. Room availability status for any given day. Scheduled in-house group activities, locations and times. All hotel and departmental policies and procedures/ LQA and Forbes Standards. When on Overnight Shift, proceeds Night Audit, prepares and save/send all necessary reports as requested, checks and searches arrivals profiles and input in Opera, and prepares Mondrian Hotel News for all departments. Monitor check-in/check-out process; anticipate critical situations and assist wherever necessary to help alleviate the pressure and to process guests efficiently. Maintain positive guest relations at all times. Anticipate guests needs, respond promptly and acknowledge all guests, however busy and at whatever time of day. Knowledge and Skills Experience: Minimum 1-2 years experience as a Duty Manager, preferably in a luxury hotel Proficiency in using PMS Opera and other relevant software applications. Language Skills: Excellent communication skills in both English and Chinese as a priority. Additional language skills are an advantage.
Responsibilities include direction and supervision of the kitchen team while ensuring highest-level of quality and consistency in preparation and presentation of dishes as per the standards. Ensure that all HACCP procedures are followed and clear records are maintained at all the times. Plan and coordinate the activities of the team to ensure operative effectiveness. Follow guidelines laid by the Sous Chef on menu plan Ensure stock levels are maintained by calculating inventory, ordering and retrieving supplies. Estimate daily and weekly requirements as per the process laid. Supervise the function of the kitchen team, facilities and costs, hence contribute towards maximizing the overall Food & Beverage departments profit. To ensure that the preparation and presentation of food complies with the standards. To re-arrange duties and rosters as necessary to ensure that all tasks are correctly and timeously completed. Ensure that company and statutory hygiene standards are maintained. Responsible for the production, preparation and presentation of all food items, in the assigned function, to ensure highest quality at all times. Handle additional responsibilities as and when delegated by the Management. Control and analyze on an on-going basis the following: Quality levels of production and presentation, Guest satisfaction, Operating food cost, cleanliness, Sanitation, and Hygiene. Sound knowledge of Delhi and Punjabi cuisines. Minimum 3 years of experience as a Commis Chef in authentic Delhi and Punjabi cuisine hotels/restaurants. Experience in both restaurant and banquet operations.
We are looking for a resilient, motivated and highly energetic Executive Housekeeper, who has ability to think on your feet and solve problems. You will be a strong communicator with excellent written communication, exceptional organisational skills and the ability to balance multiple priorities and act with a sense of urgency, whilst remaining with an optimistic outlook. You will be a Housekeeping professional with a passion for empowering, developing and motivating your team to succeed. We are seeking someone with a strong customer focus and a meticulous eye for detail to lead a newly formed team. You will be responsible for the professional and cost effective running of the Housekeeping department, achieving high standards of cleanliness for guest rooms, public areas and back of house areas. Key to the success of this role: Knows how to drive results, has unwavering standards of cleanliness, quality & efficiency Highly analytical and has good understanding of rostering, productivity, and timekeeping Highly developed customer service skills and keen attention to detail Demonstrated inspirational leadership skills What does the successful applicant look like? The successful candidate will have an eye for opportunities to improve the service standard, increase revenue and reduce costs Highly adaptable, with proven leadership and strong initiative Engages collaborative, positive relationships Skills & Experience: Progressive experience as a Housekeeping Manager in a fast-paced Precinct environment Able to relate to various cultures and groups. Experience managing teams and collaborating with business stakeholders Familiar with Risk Management and Sustainability Practices Able to work on numerous tasks/projects at one time, to budget and timelines Adapt to shifting priorities and align activities to meet organizational goals
Is responsible for the implementation of RM methods in a dedicated hotel in order to maximize the turnover in accordance with hotel strategies, brand s marketing and customer s needs. Is responsible for having all the revenue management processes in place in the hotel, he/she implements the GM s strategy on daily basis, updates planning, quotes groups and alerts GM, when market deviates from strategy. Is in charge of helping to reach and beat the operational turnover budget of the hotel. Support the GM in the creation of the strategy (with proper analysis) and to work effectively with the implemented revenue management system. Furthermore, to implement the strategy, based on the daily recommendations in the distribution channels, as well as the daily check of the system recommendations for sense and provide complementary or revised proposals for optimization Key Responsibilities: Collection Communicate the processes to follow in terms of booking quality and correct data input into the PMS, toward the reservation and front office team; Regularly checks the input and the quality of data (segmentation, denials tracking, etc); Update the event database. Analysis Analyze the hotel performance as a basis for strategy decisions; Survey the market, the competitors in terms of pricing and closed dates as a basis for future pricing strategies; Analyze the contract performance (price, allotments, number of rooms sold, etc) before decisions on renewals are taken. Act as a support in the preparation of the annual revenue budget. Decision Provide proposals for the adaptation of the long-term and short-term hotel strategy (day types, ideal mix, RML ranking, price points, triggers, sales conditions, etc) on the basis of the analysis done previously; Calculate availability and minimum rate for the requests by using group quotation; Providing dynamic forecasts, compared to the strategy of the GM and budget. 3-5 years of experience in senior revenue management roles. Proven leadership and team management skills, with a track record of getting the best out of people and driving high-performance. Exceptional analytical skills and ability to make strategic decisions that enhance revenue growth. Advanced knowledge of revenue management principles. In-depth knowledge of the distribution landscape, online travel agencies, and emerging market trends. A collaborative forward-thinking mindset with a passion for elevating revenue management as a respected and valued community of practice with key internal and external stakeholders.
Prime Function: Responsible for all sales activities and personnel involved in the Sales and Marketing department. Provide leadership to the day-to-day operations of the department, while focusing on the Organization s strategic goals. Coordinate Sales operations with the other departments of the organization. Develop and/or maintain and improve business relations with all customers of the organization. Seek out and target new customers and new sales opportunities, initiate action plan to approach and secure new business for the organization. Any matter which may effect the interests of the hotel should be brought to the attention of the Management. Key Responsibilities: Sales & Marketing Planning Responsible for the establishment of both annual and monthly sales objectives in coordination with the Organization s Strategic plan. Develop or participate with the Management, in the development of the Strategic Sales Plan for the organization. Direct the Sales & Marketing department to achieve objectives established in the Organization s Strategic Plan. Responsible for providing an Annual Sales Plan and also quarterly updates, revisions and modifications to the Plan. People Management Establish and maintain seamless co-ordination & co-operation with all departments of the hotel to ensure maximum cooperation, productivity, morale and guest service. Develop and maintain effective relationships with all the departments. Respond to queries by resolving issues in a timely and efficient manner. Ensure that the team has been trained for all safety provisions. Ensure that all personnel are kept well informed of department s objectives and policies. Motivate and develop team to ensure smooth functioning of the department and promote teamwork. Prime Function: Responsible for all sales activities and personnel involved in the Sales and Marketing department. Provide leadership to the day-to-day operations of the department, while focusing on the Organization s strategic goals. Coordinate Sales operations with the other departments of the organization. Develop and/or maintain and improve business relations with all customers of the organization. Seek out and target new customers and new sales opportunities, initiate action plan to approach and secure new business for the organization. Any matter which may effect the interests of the hotel should be brought to the attention of the Management. Masters in Sales & Marketing or any equivalent degree Minimum 8-10 years of experience, with 2 years in current role
This position is responsible for managing the daily operations of the Reservations Department to ensure the delivery of consistent outstanding guest service To manage and monitor all revenue streams for rooms Effectively manage and be in control of all inventory (transient, group, wholesale and other), and pricing strategy in all distribution channels included branded web, 3rd party sites and the GDS Work closely with DOSM in the process of promotion implementation, pricing and contracting Ensure that all distribution channels are optimized Manage yielding via all B2B and B2C distribution channels Monitor comp set STR and OTA s rates change Participate to Fairmont Hotels/Accor Revenue initiatives Play vital role during monthly forecasting Play vital role during yearly Budget Process Works closely with DOSM and sales department for streaming Revenues Manage the weekly Revenue meetings Monitor that SOP s for Complimentary rooms are followed Coordinate with Rooms department upgrades, OOS, etc. during peak periods. Promote and measure up-sell revenue Select, train and evaluate the performance of all Reservations and Revenue Colleagues Conduct all performance reviews on time Create department and individual incentive programs Ensure all reservation colleague concerns are addressed on a timely manner Ensure daily tasks and checklists for all reservation colleagues are completed Provide leadership, motivation, training and support to the Reservations and Revenue Department Conduct monthly department meetings and weekly briefings Ensure all Reservation Agents are well trained and informed of all rates, promotions and corporate programs Maintain a close and effective working relationship with all supporting departments Conduct regular audits of CRS, GDS, OTAs, Third Party Sites, and Property Manager to ensure accuracy in rates, packages, promotions and availability Participate in weekly revenue management meetings and report preparation Scheduling of the reservations staff in accordance with business demands while adhering to the payroll budget Set a leadership example for the department in professionalism and striving to exceed guest expectations on a daily basis Problem solving and coaching staff in situations to ensure that guest expectations are exceeded Attend pre-convention meetings as required Ensure the Reservations department consistently meets and exceeds the set KPIs Ensure the Reservations office adheres to all health & safety standards Higher education (tourism and hotel management) Experience in the relevant position Opera PMS Software, Opera Sales & Catering / Opera Sales Force Automation, Property Manager Knowledge of Microsoft Windows computer programs: Excellent communication skills, both written and verbal required Strong interpersonal and problem solving abilities Highly responsible & reliable Ability to focus attention on guest needs, remaining calm and courteous at all times Must possess professional telephone etiquette and have an excellent command Strong team player who can work independently in a fast-paced environment Dynamic, willing to learn Have good sales and presentation skills Ability to manage multiple tasks at the same time Management experience would be an advantage. Strong analytical, organizational and creative thinking skills
This position is responsible for the management of sales activities in line with the annual sales and marketing plan and to achieve/exceed budget in executing the sales strategy of the Hotel. Key Interactions Internally Finance Front Office F&B General Administration Kitchen Talent & Culture Externally Guests Clients Reporters/Journalists CEO s, COO s, MD s & Directors Primary Responsibilities Business Performance Prepare, implement and compile data for the strategic sales plan, monthly reporting, annual goals, sales and marketing budget, forecasts and other reports as directed/required Analyze monthly P&L and month-end reports, identify deviation from business plan goals Work with Finance and team in preparation and management of the department s budget and financial forecasts Participate in management meetings to review progress towards achievement of business plan goals and develop the annual business plan related for the department Sales & Marketing Conduct daily briefing with department on current key activities Direct and manage all group, transient, and catering/banquet sales activities to maximize revenue for the hotel Survey, review and analyze competition, market trends, customer needs and comments in order to be proactive and adapt with business intelligence Determine the effectiveness of existing programs and develop new strategies Manage/direct all advertising, public relations and promotional activities in conjunction with corporate marketing and public relations departments Actively participates in sales presentations, property tours and customer meetings Evaluate changes in guest needs, the guest mix and competitive set, to recommend appropriate product/service and operational changes as necessary Participate in community and professional organizations to maintain high visibility and promote a positive image Team Management Interview, select and recruit direct reports Identify and develop team members with potential Conduct performance review and manages performance issues that arise within the management team Constantly monitor team members performance, attitude and degree of professionalism Work with Talent & Culture function to ensure appropriate hiring, training, motivating, coaching, counseling and development of team members according to the changing needs of the business Conduct monthly departmental meetings Replacement and Temporary Mission: Be ready and responsible for any job, which may be assigned by the management. Knowledge and Experience Bachelor s Degree from a reputable hospitality school Minimum 5 years of Sales management experience or at least 2 years of experience in a similar capacity with proven records High degree of professionalism with strong understanding of global markets and business acumen Excellent reading, writing and oral proficiency in English language Proficient in MS Excel, Word, & PowerPoint
Prime Function: Responsible for the smooth functioning and for the satisfactory rooming and welfare of all guests of the hotel. Responsible for Reception, Concierge operations, Telephones, Hospitality and Cashier. Liaise with different departments for smooth and coordinated work. Ensure cleanliness of all areas under the Front Office viz., Lobby, corridors, main staircase and drive away. Ensure to interact with the guests & enable the team to understand guest requirements. Key Responsibilities: Front Office Planning Ensure that the arrivals and departures for the day and relevant records are maintained. Ensure quality in all aspects of work and among the staff in the lobby. People Management Personally welcome and escort all guests of the hotel. Authorize courtesies for V.I.P s. Ensure that regular training is conducted as per the standards. Deal with the inquiries and complaints of the Guests tactfully and initiate follow-up action. Financial Management Responsible for maintaining high level of room sales, by up-selling. Ensure maximum room occupancy within agreed overbooking policy. Ensure to balance the accounts on a daily basis. Operational Management Adhere to the Standard Operating Procedures & policies. Check out-standings of in-house guests on a daily basis. To check whether the following records are kept in order and up to date. C forms Reception / Information Log Book Ensure that the luggage of incoming and outgoing guests is handled quickly and efficiently. Ensure that all mail and messages awaiting arrival of incoming guests are promptly delivered. Check the grooming and hygiene of the team. Ensure all V.V.I.P room inspection in coordination with House Keeping Department. Ensure that newspapers and parcels are delivered in the rooms without delay. To be readily available at all times to deal with problems or complaints. Ensure effective and speedy check-in & check-out facilities. Deal with the inquiries and complaints of the Guests tactfully and initiate follow-up action. Ensure that the entrance is easily accessible to cars and taxis at all times. Conduct briefing for concierge and Front Desk Associate s Managerial Qualities Leadership skills that utilize persuasion and motivation to attain organizational goals is the most desirable management quality, followed by honesty, integrity, ethical behavior, tactfulness, openness, and cultural awareness; Ability to accept responsibility; Self confidence, motivation, drive and tenacity; Ability to enhance organizational performance; Ability to clearly delegate tasks and responsibilities; Ability to think strategically, inductively, and creatively; and the propensity to recognize and acknowledge other peoples ideas. Hygiene / Personal safety / Environment: Ensures that the workplace and storage areas remain clean and tidy Respects the instructions and safety guidelines for the equipment (s)he uses Applies the hotels security regulations (in case of fire etc) Respects the hotels commitments to the "Environment Charter" (saving energy, recycling, sorting waste etc) and meets Novotel ISO 14001 environmental commitments as applicable to the role, if the hotel is involved in the programme. Key Contacts Liaises with Responsible for (as assigned) Rooms Division Manager Asst. Front Office Manager Housekeeping Team GSA- Front office, GRE & Bell Associate Occupational Health & Safety Employee Responsibility All employees to safeguard their health and safety, and the health and safety of others, in the workplace. Replacement and Temporary Mission: This job description is not intended to be an exhaustive list of all responsibilities skill, effort or working condition associates with the position. It is only indicative and intended to provide a description of the principle elements essential for the performance of the job. All job descriptions are subject to change. Be ready and responsible for any job, which may be assigned by the Management.
We are seeking a detail-oriented and efficient General Maintenance Technician (HVAC) to join our team in Gandhinagar, India. In this role, you will be responsible for maintaining, repairing, and optimizing HVAC systems and related equipment to ensure optimal performance and energy efficiency. Perform routine maintenance, inspections, and repairs on HVAC systems and related equipment Diagnose and troubleshoot issues with heating, ventilation, air conditioning, and refrigeration systems Install, modify, and upgrade HVAC equipment as needed Respond promptly to emergency calls and service requests Conduct energy efficiency assessments and recommend improvements Maintain accurate records of maintenance activities, repairs, and inventory Ensure compliance with safety regulations and building codes Collaborate with other maintenance team members on cross-functional projects Stay updated on industry trends and new HVAC technologies High school diploma or equivalent required HVAC certification (e.g., EPA Section 608 Certification) required 2-5 years of experience in HVAC maintenance and repair Strong knowledge of HVAC systems, including installation, maintenance, and repair Proficiency in using hand and power tools related to HVAC work Excellent troubleshooting and problem-solving skills Solid understanding of electrical and mechanical systems Familiarity with building maintenance systems and energy efficiency principles Basic computer skills for record-keeping and report writing Ability to read and interpret technical manuals and blueprints Strong attention to detail and commitment to quality work Excellent organizational and time management skills Ability to work independently and as part of a team Willingness to work flexible hours and respond to emergency calls when needed Additional certifications in related fields (e.g., electrical, plumbing) preferred