We are seeking a highly organized and customer-focused Duty Manager to join our team in Ibis Kolkata, India. As a Duty Manager, you will play a crucial role in overseeing the Front Office operations and ensuring exceptional service standards are maintained throughout the hotel. Supervise and manage overall Front Office operations, ensuring all sections meet the hotels strategic plan and service standards Lead and motivate the Front Office team, providing guidance and support to achieve operational excellence Monitor and maintain high levels of customer satisfaction, addressing guest concerns promptly and efficiently Oversee check-in and check-out procedures, ensuring smooth and timely processes Manage room inventory and optimize occupancy rates Coordinate with other departments to ensure seamless guest experiences Implement and maintain standard operating procedures for the Front Office Conduct regular team meetings and training sessions to enhance staff performance Analyze operational data and generate reports to identify areas for improvement Ensure compliance with all safety and security protocols Handle financial transactions and maintain accurate records Minimum of 1 years of relevant experience in a similar capacity within the hospitality industry Excellent reading, writing, and oral proficiency in English Strong leadership and team management skills Exceptional problem-solving and decision-making abilities Proficiency in MS Excel, Word, and PowerPoint In-depth knowledge of Front Office operations and hotel service standards Ability to work flexible hours, including nights, weekends, and holidays Excellent interpersonal and communication skills Strong attention to detail and ability to multitask in a fast-paced environment Knowledge of hospitality industry best practices Ability to speak other languages and basic understanding of local languages (preferred)

We are seeking a skilled and dedicated Duty Engineer to join our team in Gandhinagar, India. As a Duty Engineer, you will play a crucial role in ensuring the smooth operation and maintenance of our facilitys mechanical, electrical, and plumbing (MEP) systems. This position requires a hands-on approach, strong technical expertise, and excellent problem-solving skills. Oversee the daily operation, maintenance, and repair of all MEP systems, including HVAC, electrical, plumbing, and fire safety systems Conduct regular inspections and implement preventive maintenance programs to ensure optimal performance of equipment and systems Respond promptly and efficiently to engineering requests from various departments and guests Troubleshoot and repair mechanical, electrical, and plumbing issues in a timely manner Supervise and coordinate the engineering team during shifts, assigning tasks and ensuring adherence to safety procedures and company policies Maintain accurate records of all maintenance activities and ensure compliance with regulatory requirements Provide technical support and training to the engineering team as needed Implement and monitor energy conservation measures to improve efficiency Collaborate with other departments to minimize disruptions to operations during maintenance or repair work Participate in emergency response procedures and address urgent facility issues as they arise Bachelors degree in Mechanical, Electrical, or related Engineering field Proven experience as a Duty Engineer or similar role in facilities management Strong knowledge of MEP systems, including HVAC, electrical, plumbing, and fire safety systems Excellent troubleshooting and problem-solving skills Proficiency in using computerized maintenance management systems (CMMS) Solid understanding of safety regulations and compliance standards in facility management Strong leadership and team management abilities Excellent communication and interpersonal skills Ability to work flexible hours, including nights, weekends, and holidays as required Customer-focused mindset with a commitment to providing exceptional service Proficiency in English; knowledge of local languages is a plus Relevant professional certifications (e.g., Certified Maintenance & Reliability Professional) are preferred

Who we are looking for? We are looking for people who enjoy fun and laughter at work and are excited about a new brand and the companys amazing future growth and development opportunities. Someone who loves working as part of a team , who embodies integrity and compassion, can adapt to change in a fast-paced environment, enjoys exploring new things beyond the tried and tested and is driven by success. What Will You Do? Coaches, counsels and disciplines team members providing constructive feedback to enhance performance. Maintain complete knowledge at all times of: All hotel features/facilities/services, hours of operation. All room types, numbers, layout, decor, appointments and location. All room rates, special packages and promotions. Daily house counts and expected arrivals/departures/VIP s. Room availability status for any given day. Scheduled in-house group activities, locations and times. All hotel and departmental policies and procedures/ LQA and Forbes Standards. When on Overnight Shift, proceeds Night Audit, prepares and save/send all necessary reports as requested, checks and searches arrivals profiles and input in Opera, and prepares Mondrian Hotel News for all departments. Monitor check-in/check-out process; anticipate critical situations and assist wherever necessary to help alleviate the pressure and to process guests efficiently. Maintain positive guest relations at all times. Anticipate guests needs, respond promptly and acknowledge all guests, however busy and at whatever time of day. Knowledge and Skills Experience: Minimum 1-2 years experience as a Duty Manager, preferably in a luxury hotel Proficiency in using PMS Opera and other relevant software applications. Language Skills: Excellent communication skills in both English and Chinese as a priority. Additional language skills are an advantage.

Responsibilities include direction and supervision of the kitchen team while ensuring highest-level of quality and consistency in preparation and presentation of dishes as per the standards. Ensure that all HACCP procedures are followed and clear records are maintained at all the times. Plan and coordinate the activities of the team to ensure operative effectiveness. Follow guidelines laid by the Sous Chef on menu plan Ensure stock levels are maintained by calculating inventory, ordering and retrieving supplies. Estimate daily and weekly requirements as per the process laid. Supervise the function of the kitchen team, facilities and costs, hence contribute towards maximizing the overall Food & Beverage departments profit. To ensure that the preparation and presentation of food complies with the standards. To re-arrange duties and rosters as necessary to ensure that all tasks are correctly and timeously completed. Ensure that company and statutory hygiene standards are maintained. Responsible for the production, preparation and presentation of all food items, in the assigned function, to ensure highest quality at all times. Handle additional responsibilities as and when delegated by the Management. Control and analyze on an on-going basis the following: Quality levels of production and presentation, Guest satisfaction, Operating food cost, cleanliness, Sanitation, and Hygiene. Sound knowledge of Delhi and Punjabi cuisines. Minimum 3 years of experience as a Commis Chef in authentic Delhi and Punjabi cuisine hotels/restaurants. Experience in both restaurant and banquet operations.

We are looking for a resilient, motivated and highly energetic Executive Housekeeper, who has ability to think on your feet and solve problems. You will be a strong communicator with excellent written communication, exceptional organisational skills and the ability to balance multiple priorities and act with a sense of urgency, whilst remaining with an optimistic outlook. You will be a Housekeeping professional with a passion for empowering, developing and motivating your team to succeed. We are seeking someone with a strong customer focus and a meticulous eye for detail to lead a newly formed team. You will be responsible for the professional and cost effective running of the Housekeeping department, achieving high standards of cleanliness for guest rooms, public areas and back of house areas. Key to the success of this role: Knows how to drive results, has unwavering standards of cleanliness, quality & efficiency Highly analytical and has good understanding of rostering, productivity, and timekeeping Highly developed customer service skills and keen attention to detail Demonstrated inspirational leadership skills What does the successful applicant look like? The successful candidate will have an eye for opportunities to improve the service standard, increase revenue and reduce costs Highly adaptable, with proven leadership and strong initiative Engages collaborative, positive relationships Skills & Experience: Progressive experience as a Housekeeping Manager in a fast-paced Precinct environment Able to relate to various cultures and groups. Experience managing teams and collaborating with business stakeholders Familiar with Risk Management and Sustainability Practices Able to work on numerous tasks/projects at one time, to budget and timelines Adapt to shifting priorities and align activities to meet organizational goals

Is responsible for the implementation of RM methods in a dedicated hotel in order to maximize the turnover in accordance with hotel strategies, brand s marketing and customer s needs. Is responsible for having all the revenue management processes in place in the hotel, he/she implements the GM s strategy on daily basis, updates planning, quotes groups and alerts GM, when market deviates from strategy. Is in charge of helping to reach and beat the operational turnover budget of the hotel. Support the GM in the creation of the strategy (with proper analysis) and to work effectively with the implemented revenue management system. Furthermore, to implement the strategy, based on the daily recommendations in the distribution channels, as well as the daily check of the system recommendations for sense and provide complementary or revised proposals for optimization Key Responsibilities: Collection Communicate the processes to follow in terms of booking quality and correct data input into the PMS, toward the reservation and front office team; Regularly checks the input and the quality of data (segmentation, denials tracking, etc); Update the event database. Analysis Analyze the hotel performance as a basis for strategy decisions; Survey the market, the competitors in terms of pricing and closed dates as a basis for future pricing strategies; Analyze the contract performance (price, allotments, number of rooms sold, etc) before decisions on renewals are taken. Act as a support in the preparation of the annual revenue budget. Decision Provide proposals for the adaptation of the long-term and short-term hotel strategy (day types, ideal mix, RML ranking, price points, triggers, sales conditions, etc) on the basis of the analysis done previously; Calculate availability and minimum rate for the requests by using group quotation; Providing dynamic forecasts, compared to the strategy of the GM and budget. 3-5 years of experience in senior revenue management roles. Proven leadership and team management skills, with a track record of getting the best out of people and driving high-performance. Exceptional analytical skills and ability to make strategic decisions that enhance revenue growth. Advanced knowledge of revenue management principles. In-depth knowledge of the distribution landscape, online travel agencies, and emerging market trends. A collaborative forward-thinking mindset with a passion for elevating revenue management as a respected and valued community of practice with key internal and external stakeholders.

Prime Function: Responsible for all sales activities and personnel involved in the Sales and Marketing department. Provide leadership to the day-to-day operations of the department, while focusing on the Organization s strategic goals. Coordinate Sales operations with the other departments of the organization. Develop and/or maintain and improve business relations with all customers of the organization. Seek out and target new customers and new sales opportunities, initiate action plan to approach and secure new business for the organization. Any matter which may effect the interests of the hotel should be brought to the attention of the Management. Key Responsibilities: Sales & Marketing Planning Responsible for the establishment of both annual and monthly sales objectives in coordination with the Organization s Strategic plan. Develop or participate with the Management, in the development of the Strategic Sales Plan for the organization. Direct the Sales & Marketing department to achieve objectives established in the Organization s Strategic Plan. Responsible for providing an Annual Sales Plan and also quarterly updates, revisions and modifications to the Plan. People Management Establish and maintain seamless co-ordination & co-operation with all departments of the hotel to ensure maximum cooperation, productivity, morale and guest service. Develop and maintain effective relationships with all the departments. Respond to queries by resolving issues in a timely and efficient manner. Ensure that the team has been trained for all safety provisions. Ensure that all personnel are kept well informed of department s objectives and policies. Motivate and develop team to ensure smooth functioning of the department and promote teamwork. Prime Function: Responsible for all sales activities and personnel involved in the Sales and Marketing department. Provide leadership to the day-to-day operations of the department, while focusing on the Organization s strategic goals. Coordinate Sales operations with the other departments of the organization. Develop and/or maintain and improve business relations with all customers of the organization. Seek out and target new customers and new sales opportunities, initiate action plan to approach and secure new business for the organization. Any matter which may effect the interests of the hotel should be brought to the attention of the Management. Masters in Sales & Marketing or any equivalent degree Minimum 8-10 years of experience, with 2 years in current role

This position is responsible for the management of sales activities in line with the annual sales and marketing plan and to achieve/exceed budget in executing the sales strategy of the Hotel. Key Interactions Internally Finance Front Office F&B General Administration Kitchen Talent & Culture Externally Guests Clients Reporters/Journalists CEO s, COO s, MD s & Directors Primary Responsibilities Business Performance Prepare, implement and compile data for the strategic sales plan, monthly reporting, annual goals, sales and marketing budget, forecasts and other reports as directed/required Analyze monthly P&L and month-end reports, identify deviation from business plan goals Work with Finance and team in preparation and management of the department s budget and financial forecasts Participate in management meetings to review progress towards achievement of business plan goals and develop the annual business plan related for the department Sales & Marketing Conduct daily briefing with department on current key activities Direct and manage all group, transient, and catering/banquet sales activities to maximize revenue for the hotel Survey, review and analyze competition, market trends, customer needs and comments in order to be proactive and adapt with business intelligence Determine the effectiveness of existing programs and develop new strategies Manage/direct all advertising, public relations and promotional activities in conjunction with corporate marketing and public relations departments Actively participates in sales presentations, property tours and customer meetings Evaluate changes in guest needs, the guest mix and competitive set, to recommend appropriate product/service and operational changes as necessary Participate in community and professional organizations to maintain high visibility and promote a positive image Team Management Interview, select and recruit direct reports Identify and develop team members with potential Conduct performance review and manages performance issues that arise within the management team Constantly monitor team members performance, attitude and degree of professionalism Work with Talent & Culture function to ensure appropriate hiring, training, motivating, coaching, counseling and development of team members according to the changing needs of the business Conduct monthly departmental meetings Replacement and Temporary Mission: Be ready and responsible for any job, which may be assigned by the management. Knowledge and Experience Bachelor s Degree from a reputable hospitality school Minimum 5 years of Sales management experience or at least 2 years of experience in a similar capacity with proven records High degree of professionalism with strong understanding of global markets and business acumen Excellent reading, writing and oral proficiency in English language Proficient in MS Excel, Word, & PowerPoint

Prime Function: Responsible for the smooth functioning and for the satisfactory rooming and welfare of all guests of the hotel. Responsible for Reception, Concierge operations, Telephones, Hospitality and Cashier. Liaise with different departments for smooth and coordinated work. Ensure cleanliness of all areas under the Front Office viz., Lobby, corridors, main staircase and drive away. Ensure to interact with the guests & enable the team to understand guest requirements. Key Responsibilities: Front Office Planning Ensure that the arrivals and departures for the day and relevant records are maintained. Ensure quality in all aspects of work and among the staff in the lobby. People Management Personally welcome and escort all guests of the hotel. Authorize courtesies for V.I.P s. Ensure that regular training is conducted as per the standards. Deal with the inquiries and complaints of the Guests tactfully and initiate follow-up action. Financial Management Responsible for maintaining high level of room sales, by up-selling. Ensure maximum room occupancy within agreed overbooking policy. Ensure to balance the accounts on a daily basis. Operational Management Adhere to the Standard Operating Procedures & policies. Check out-standings of in-house guests on a daily basis. To check whether the following records are kept in order and up to date. C forms Reception / Information Log Book Ensure that the luggage of incoming and outgoing guests is handled quickly and efficiently. Ensure that all mail and messages awaiting arrival of incoming guests are promptly delivered. Check the grooming and hygiene of the team. Ensure all V.V.I.P room inspection in coordination with House Keeping Department. Ensure that newspapers and parcels are delivered in the rooms without delay. To be readily available at all times to deal with problems or complaints. Ensure effective and speedy check-in & check-out facilities. Deal with the inquiries and complaints of the Guests tactfully and initiate follow-up action. Ensure that the entrance is easily accessible to cars and taxis at all times. Conduct briefing for concierge and Front Desk Associate s Managerial Qualities Leadership skills that utilize persuasion and motivation to attain organizational goals is the most desirable management quality, followed by honesty, integrity, ethical behavior, tactfulness, openness, and cultural awareness; Ability to accept responsibility; Self confidence, motivation, drive and tenacity; Ability to enhance organizational performance; Ability to clearly delegate tasks and responsibilities; Ability to think strategically, inductively, and creatively; and the propensity to recognize and acknowledge other peoples ideas. Hygiene / Personal safety / Environment: Ensures that the workplace and storage areas remain clean and tidy Respects the instructions and safety guidelines for the equipment (s)he uses Applies the hotels security regulations (in case of fire etc) Respects the hotels commitments to the "Environment Charter" (saving energy, recycling, sorting waste etc) and meets Novotel ISO 14001 environmental commitments as applicable to the role, if the hotel is involved in the programme. Key Contacts Liaises with Responsible for (as assigned) Rooms Division Manager Asst. Front Office Manager Housekeeping Team GSA- Front office, GRE & Bell Associate Occupational Health & Safety Employee Responsibility All employees to safeguard their health and safety, and the health and safety of others, in the workplace. Replacement and Temporary Mission: This job description is not intended to be an exhaustive list of all responsibilities skill, effort or working condition associates with the position. It is only indicative and intended to provide a description of the principle elements essential for the performance of the job. All job descriptions are subject to change. Be ready and responsible for any job, which may be assigned by the Management.

This position is responsible for managing the daily operations of the Reservations Department to ensure the delivery of consistent outstanding guest service To manage and monitor all revenue streams for rooms Effectively manage and be in control of all inventory (transient, group, wholesale and other), and pricing strategy in all distribution channels included branded web, 3rd party sites and the GDS Work closely with DOSM in the process of promotion implementation, pricing and contracting Ensure that all distribution channels are optimized Manage yielding via all B2B and B2C distribution channels Monitor comp set STR and OTA s rates change Participate to Fairmont Hotels/Accor Revenue initiatives Play vital role during monthly forecasting Play vital role during yearly Budget Process Works closely with DOSM and sales department for streaming Revenues Manage the weekly Revenue meetings Monitor that SOP s for Complimentary rooms are followed Coordinate with Rooms department upgrades, OOS, etc. during peak periods. Promote and measure up-sell revenue Select, train and evaluate the performance of all Reservations and Revenue Colleagues Conduct all performance reviews on time Create department and individual incentive programs Ensure all reservation colleague concerns are addressed on a timely manner Ensure daily tasks and checklists for all reservation colleagues are completed Provide leadership, motivation, training and support to the Reservations and Revenue Department Conduct monthly department meetings and weekly briefings Ensure all Reservation Agents are well trained and informed of all rates, promotions and corporate programs Maintain a close and effective working relationship with all supporting departments Conduct regular audits of CRS, GDS, OTAs, Third Party Sites, and Property Manager to ensure accuracy in rates, packages, promotions and availability Participate in weekly revenue management meetings and report preparation Scheduling of the reservations staff in accordance with business demands while adhering to the payroll budget Set a leadership example for the department in professionalism and striving to exceed guest expectations on a daily basis Problem solving and coaching staff in situations to ensure that guest expectations are exceeded Attend pre-convention meetings as required Ensure the Reservations department consistently meets and exceeds the set KPIs Ensure the Reservations office adheres to all health & safety standards Higher education (tourism and hotel management) Experience in the relevant position Opera PMS Software, Opera Sales & Catering / Opera Sales Force Automation, Property Manager Knowledge of Microsoft Windows computer programs: Excellent communication skills, both written and verbal required Strong interpersonal and problem solving abilities Highly responsible & reliable Ability to focus attention on guest needs, remaining calm and courteous at all times Must possess professional telephone etiquette and have an excellent command Strong team player who can work independently in a fast-paced environment Dynamic, willing to learn Have good sales and presentation skills Ability to manage multiple tasks at the same time Management experience would be an advantage. Strong analytical, organizational and creative thinking skills

Key Responsibilities: People Management Provide effective support to the team to enable them to provide effective and efficient services. Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction. Financial Management Identify optimal, cost effective use of the resources and educate the team on the same. Operational Management Ensure quality and appropriateness of customer service provided. To maintain Front Office log book and shift reports. Respond to inquiries and resolve problems in an effective manner. Ensure all guests receive a swift, smooth, professional and friendly check in and check out Ensure quality in all aspects of the job. Maintain record of all banquet and any other functions in the hotel. Liaise with other departments for the resolution of day-to-day administrative and operational issues. Carry out other duties which naturally fall within the reasonable expectations of the post. Adhere to the Procedures & Standards Manual. Display a proactive approach in initiating and implementing initiatives to provide an improved service in all areas. Liaise with Housekeeping for the Room Status. Handle additional responsibilities as and when delegated by the Management. Hygiene / Personal safety / Environment: Ensures that the workplace and storage areas remain clean and tidy Respects the instructions and safety guidelines for the equipment (s)he uses Applies the hotels security regulations (in case of fire etc) Applies the ISO 9001 quality certification requirements that impact his/her role Respects the hotels commitments to the "Environment Charter" (saving energy, recycling, sorting waste etc) and meets Novotel ISO 14001 environmental commitments as applicable to the role, if the hotel is involved in the programme. Key Contacts Liaises with Responsible for (as assigned) Front Office Manager Occupational Health & Safety Employee Responsibility All employees to safeguard their health and safety, and the health and safety of others, in the workplace. Replacement and Temporary Mission: Be ready and responsible for any job, which may be assigned by the Management.

An extraordinary guest experience begins with you. As Guest Experience Manager, you will ensure a warm welcome feeling for our guests as soon as they arrive. What s in it for you: Employee benefit card offering discounted rates in Accor worldwide Learning programs through our Academies Opportunity to develop your talent and grow within your property and across the world! Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 What you will be doing: Jobs involve all aspects of delivering optimum quality of a companys services Monitoring, inspecting, and proposing measures to correct or improve a hotels final products and processes in order to meet established quality standards. Conduct regular inspections and audits of all areas of the hotel, including guest rooms, public areas, dining facilities, and service delivery. Identify areas for improvement and work with department heads to address deficiencies. Provide training and guidance to hotel staff on quality standards, best practices, and guest service excellence. Organize workshops and training sessions as needed. Collect and analyze guest feedback, reviews, and surveys to identify trends and areas of concern. Develop action plans to address issues and improve guest satisfaction. Ensure that the hotel complies with all relevant regulations and health and safety standards. Stay updated on local and national regulations related to the hospitality industry. Collaborate with department heads and managers to address quality-related issues, share best practices, and implement improvements. Foster a culture of teamwork and continuous improvement. Prepare regular reports for senior management detailing quality assurance activities, findings, and progress in meeting quality goals. Handle guest complaints and concerns related to quality promptly and professionally. Work with staff to resolve issues and prevent recurring problems. Minimum 1 to 2 years of experience in same role. Results orientation - planning, problem solving & execution Multi-tasking, proactivity and creativity Decision making - autonomous in the search for solutions Strong communicator, open-mindedness, positive attitude Project management skills Hospitality business understanding Strong Analytical skills

WHAT YOU WILL BE DOING: Functions as the primary strategic business leader with overall responsibility of operations of Hotel to achieve customer (guests, employees, corporate and owners) satisfaction and quality service while meeting/exceeding financial goals. Personally drive and support the sales, Marketing and Distribution. Drive Guest Experience as a key deliverable for HODs. Own and manages the relationship with the owner while striking an effective balance between the owners interests and the brands interests. Act as an Accor Ambassador aiming to enhance the company image and market reputation. Attract, train, retain & coach executive committee team members and leadership team members who demonstrate strong functional expertise, creativity and entrepreneurial leadership to meet the business needs of the operation. YOUR EXPERIENCE AND SKILLS INCLUDE: 12 + years industry experience in International brand with minimum 2 years experience as General Manager Financially astute with proven track record of exceptional sales, pricing and revenue management competencies Strong Food & Beverage and Sales background will be an added advantage Strong process orientation; Strong Leadership abilities and organizational skills; Entrepreneurial, thinks out of the box; Must be strategic, creative and able to clearly communicate how plans will deliver on overall goals Go-getter; comfortable taking ownership of projects and expanding scope of responsibilities. Outstanding PR and social integration skills to develop strong customer relations Able to drive change and look for operational efficiencies/synergies across the network

We are seeking a professional and customer-focused Front Office Executive to join our dynamic team in Gandhinagar, India. As the first point of contact for our guests, you will play a crucial role in ensuring exceptional service and creating memorable experiences from arrival to departure. Greet guests warmly and assist with check-in/check-out procedures, providing personalized assistance throughout their stay Handle guest inquiries and reservations efficiently, ensuring accuracy and attention to detail Manage front desk operations, including answering phone calls, responding to emails, and addressing guest requests promptly Process payments, handle cash transactions, and maintain accurate financial records Coordinate room assignments based on guest preferences, availability, and special requests Provide information about hotel facilities, services, and local attractions in Gandhinagar to enhance guest experiences Address guest concerns and complaints proactively, seeking solutions to ensure satisfaction and retention Collaborate closely with other departments to ensure seamless guest experiences and resolve any issues Perform general administrative tasks, including filing, data entry, and maintaining guest records Maintain a clean and organized front desk area, projecting a professional image at all times Previous experience in a similar role within the hospitality industry is preferred Exceptional customer service skills with a friendly and outgoing personality Strong verbal and written communication skills, with proficiency in English (additional languages are a plus) Excellent organizational and multitasking abilities, with keen attention to detail Proficiency in using computer systems and hotel management software Ability to remain calm and composed under pressure, with a proactive approach to problem-solving Flexibility to work various shifts, including weekends and holidays High school diploma or equivalent Basic math skills for handling financial transactions Strong team player with the ability to collaborate effectively with other departments Professional appearance and demeanor Knowledge of local attractions and services in Gandhinagar, India

Join our dynamic team as a Guest Service Associate - Food & Beverage at our premier establishment in Novotel Visakhapatnam Varun Beach, India. Were looking for a customer-focused professional to deliver exceptional dining experiences to our guests. Provide courteous, efficient, and professional service to guests, adhering to our high standards Rotate flexibly between different sub-departments within the Food & Beverage division as needed Perform opening and closing procedures for assigned work areas Demonstrate thorough knowledge of menu items and make informed recommendations to guests Upsell food and beverage options when appropriate Maintain a clean and organized work environment Monitor operating supplies and minimize waste Handle guest inquiries and complaints professionally, escalating issues when necessary Collaborate with team members to ensure smooth service operations Adapt to changing priorities in a fast-paced environment Service-focused personality with a passion for food and beverage Previous experience in a similar food service role preferred Strong interpersonal and communication skills Excellent problem-solving abilities Basic leadership skills and ability to work effectively in a team Thorough knowledge of food and beverage menu items Ability to thrive in a fast-paced environment Basic math skills for handling transactions and processing payments Physical stamina to stand for extended periods and lift up to 25 pounds Flexibility to work various shifts, including weekends and holidays Commitment to maintaining a professional appearance and adhering to grooming standards

We are seeking a detail-oriented and efficient General Maintenance Technician (HVAC) to join our team in Gandhinagar, India. In this role, you will be responsible for maintaining, repairing, and optimizing HVAC systems and related equipment to ensure optimal performance and energy efficiency. Perform routine maintenance, inspections, and repairs on HVAC systems and related equipment Diagnose and troubleshoot issues with heating, ventilation, air conditioning, and refrigeration systems Install, modify, and upgrade HVAC equipment as needed Respond promptly to emergency calls and service requests Conduct energy efficiency assessments and recommend improvements Maintain accurate records of maintenance activities, repairs, and inventory Ensure compliance with safety regulations and building codes Collaborate with other maintenance team members on cross-functional projects Stay updated on industry trends and new HVAC technologies High school diploma or equivalent required HVAC certification (e.g., EPA Section 608 Certification) required 2-5 years of experience in HVAC maintenance and repair Strong knowledge of HVAC systems, including installation, maintenance, and repair Proficiency in using hand and power tools related to HVAC work Excellent troubleshooting and problem-solving skills Solid understanding of electrical and mechanical systems Familiarity with building maintenance systems and energy efficiency principles Basic computer skills for record-keeping and report writing Ability to read and interpret technical manuals and blueprints Strong attention to detail and commitment to quality work Excellent organizational and time management skills Ability to work independently and as part of a team Willingness to work flexible hours and respond to emergency calls when needed Additional certifications in related fields (e.g., electrical, plumbing) preferred

Perform opening/closing side duties as assigned and set all tables according to standards and procedures Deliver F&B services in accordance to departmental standards and procedures Check on table setting, cleanliness and side station preparation as per work station assigned prior to the start of operation Greet all patrons warmly upon arrival at the door and escort them to the table Ensure that all food & beverage are served according to service standard Apply necessary precautions with regards to the hotel food safety and hygiene standards (HACCP) Pick up and serve food and beverage orders. Ensure that food and beverage are served promptly to the guests once they are ready, such that they arrive at the patrons table at the correct temperature Try to remember individual patron s names and their preferences to extend a personalized service Up-sell and promote food and beverage offers at every available opportunity in order to maximize sales revenue. Cross sell other dining venue when outlet is full Thank all patrons for patronizing the outlet upon their departure Clear and tidy up tables after the departure of the patrons as quickly as possible to the stewarding area Collect food and beverage supply requisition, ensure that the stock collected is as per requisition Report any complaints, incidents or other irregularities to management Assist other Food & Beverage outlets with their operations during peak times or when Required. Maintain complete knowledge of all F&B services, contents & preparation methods, outlets and hotel services/features Be well versed in hotel fire & life safety/emergency procedures Attend all briefings, meetings and trainings as assigned by management Report for duty on time wearing clean and complete uniform at all times Maintain a high standard of personal appearance and hygiene at all times Perform other reasonable duties assigned by the Management of the Hotel Industrial Training Completed Having a relevant degree or diploma in Hospitality or Tourism management.

Primary Responsibilities Responsible for overall supervision, planning, control and coordination of all activities of the team engaged in the operations of the department. Ensure that the beverages prepared and served in the assigned area are according to standard recipes and with excellent quality. Ensure to attend to guest complaints, requests or inquiries regarding the services. Any matter which may effect the interests of Novotel Hyderabad Airport should be brought to the attention of the Management. People Management Motivate and develop staff to ensure smooth functioning of the department and promote teamwork. Achieve guest satisfaction and organizational profitability through effective utilization of all resources. Establish and maintain seamless co-ordination & co-operation with all departments of Novotel Hyderabad Airport to ensure maximum cooperation, productivity, morale and guest service. Ensure to train the team according to established procedures and also ensure that the team has been trained for all safety provisions. Financial Management Identify optimal, cost effective use of the resources and educate the team on the same. Assist the Assistant Manager -Food & Beverage to prepare and submit in the required format all information necessary for budgeting timeously and accurately. Operational Management Ensure to upgrade & update with the trends, practices and equipment in food and beverage preparation and service in the Outlet. Ensure to set up the equipment and prepare mise-en-place in accordance with Service policy. Improve sales volume in all outlets by means of up-to-date marketing, menus (seasonal and special), festivals and special promotions. Ensure on a daily basis that all the amenities are properly arranged prior to service. Ensure to possess working knowledge of wine, cocktail, mixing all beverages and different cuisines. Ensure that daily F&B inventory journal, F&B opening and closing stock are noted and initiate requisitions in accordance to the established par stock. Ensure that Food & Beverage Attendant -Bar maintains cleanliness and mise-en-place level at bar counter, bar cabinets, shelves, floor and service pantry for smooth operation. Knowledge and Experience Hotel Management Degree/ Diploma Additional certification(s) in Food & Beverage will be an advantage Good reading, writing and oral proficiency in English language Ability to speak other languages and basic understanding of local languages will be an advantage Minimum 2-3 years of relevant experience Working knowledge of MS Excel, Word, & PowerPoint Competencies Good communication and customer contact skills Service oriented with an eye for details Ability to work effectively and contribute in a team Self-motivated and energetic Must be well-presented and professionally groomed at all times

Responsible for daily administration, meeting and greeting, dealing with guests queries and complaints, and booking rooms, visitors. Maintain high standards of customer services at the reception desk so that customers expectations are consistently exceeded. Motivate and develop Reception team to ensure smooth functioning of the department and promote teamwork. Communicate with AMGS on all matters regarding guest services & hotel operations. Ensure documentation of all guest related issues using the logbook. Sign media and supervise shift handover procedures. Coordinate and communicate with other hotel departments as required regarding general administration and operations issues. Provide management presence at all times by assisting with the handling of guests needs and complaints tactfully and efficiently. Assist Guest Relations in greeting, rooming, and sending off guests. Inspect front of house and back of house regularly for cleanliness and orderliness. Ensure that front line staff complies with marketing techniques and maximizes sales. Check billing instructions, monitor guest credit and act upon any discrepancies. To maintain Front Office log book and shift reports. Coordinate full house situations and makes all necessary arrangements to handle overbooking and pledge relocates Degree or diploma in hotel management Minimum 1 year of relevant experience in a similar capacity Good communication and customer contact skills Well-presented and professionally groomed at all times

We are seeking a dynamic and customer-focused Food & Beverage Executive to join our team in Gandhinagar, India. As a key member of our food and beverage department, you will be responsible for ensuring exceptional guest experiences while maintaining high standards of service and efficiency. Coordinate and oversee daily operations of assigned food and beverage outlets, ensuring smooth service and guest satisfaction Assist in supervising and mentoring junior team members, providing guidance and support to maintain service standards Manage reservations, including taking bookings, confirming reservations, and handling cancellations according to departmental procedures Take food and beverage orders, demonstrating in-depth knowledge of menu items and making recommendations based on guest preferences Deliver high-quality food and beverage service in line with established standards and procedures Implement and maintain food safety and hygiene standards (HACCP) throughout all service areas Actively upsell and promote food and beverage offerings to maximize revenue while ensuring guest satisfaction Handle guest complaints and feedback professionally, working to resolve issues promptly and efficiently Assist in inventory management, including stock requisitions and quality control of supplies Collaborate with kitchen staff and other departments to ensure seamless service delivery Support other food and beverage outlets during peak times or as required Participate in opening and closing duties, ensuring all areas are properly set up and maintained Bachelors degree in Hotel Management or related field Previous experience in food and beverage service, preferably in a supervisory role Excellent customer service skills with a focus on creating memorable guest experiences In-depth knowledge of food and beverage products, service techniques, and industry trends Proficiency in reservation management systems and point-of-sale (POS) software Strong understanding and application of food safety and hygiene standards (HACCP) Demonstrated ability to lead and motivate team members Excellent communication and interpersonal skills Strong problem-solving abilities and attention to detail Ability to work efficiently in a fast-paced, high-pressure environment Flexibility to work various shifts, including evenings, weekends, and holidays Proficiency in English; knowledge of additional languages is a plus