Responsible for the smooth functioning and for the satisfactory rooming and welfare of all guests of Novotel Hyderabad Airport. Responsible for Reception, Concierge operations, Hospitality and Cashier. Liaise with different departments for smooth and coordinated work. Ensure cleanliness of all areas under the Front Office viz., Lobby, corridors, main staircase and drive away. Ensure to interact with the guests & enable the team to understand guest requirements.

Operational Management

Adhere to the Standard Operating Procedures & policies. Check outstanding of in-house guests on a daily basis. To check whether the following records are kept in order and up to date. C forms Reception / Information Log Book Ensure that all mail and messages awaiting arrival of incoming guests are promptly delivered. Ensure all V.V.I.P room inspection in coordination with House Keeping Department. Ensure that newspapers and parcels are delivered in the rooms without delay. To be readily available at all times to deal with problems or complaints. Ensure effective and speedy check-in & check-out facilities. Deal with the inquiries and complaints of the Guests tactfully and initiate follow-up action. Conduct briefing for concierge and Front Office Assistants.

Knowledge and Experience

Competencies

Strong leadership, interpersonal and training skills Results and service oriented with an eye for details Ability to multi-task, work well in stressful & high-pressure situations A team player & builder

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