We are seeking a highly organized and customer-focused Duty Manager to join our team in Ibis Kolkata, India. As a Duty Manager, you will play a crucial role in overseeing the Front Office operations and ensuring exceptional service standards are maintained throughout the hotel.

Supervise and manage overall Front Office operations, ensuring all sections meet the hotels strategic plan and service standards
Lead and motivate the Front Office team, providing guidance and support to achieve operational excellence
Monitor and maintain high levels of customer satisfaction, addressing guest concerns promptly and efficiently
Oversee check-in and check-out procedures, ensuring smooth and timely processes
Manage room inventory and optimize occupancy rates
Coordinate with other departments to ensure seamless guest experiences
Implement and maintain standard operating procedures for the Front Office
Conduct regular team meetings and training sessions to enhance staff performance
Analyze operational data and generate reports to identify areas for improvement
Ensure compliance with all safety and security protocols
Handle financial transactions and maintain accurate records

Minimum of 1 years of relevant experience in a similar capacity within the hospitality industry
Excellent reading, writing, and oral proficiency in English
Strong leadership and team management skills
Exceptional problem-solving and decision-making abilities
Proficiency in MS Excel, Word, and PowerPoint
In-depth knowledge of Front Office operations and hotel service standards
Ability to work flexible hours, including nights, weekends, and holidays
Excellent interpersonal and communication skills
Strong attention to detail and ability to multitask in a fast-paced environment
Knowledge of hospitality industry best practices
Ability to speak other languages and basic understanding of local languages (preferred)

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