1048 Service Quality Jobs - Page 32

We are seeking someone with 0-2 years of experience possessing the following qualifications: Technical Background : Bachelors degree in computer science, information technology, or related field preferred. Relevant experience with any bachelor s degree is also considered. Communication Skills : Exceptional written and verbal communication skills. Ability to convey technical information clearly and concisely to both technical and non-technical customers. Learning and Certification : Cloud Associate / Foundations / Professional Certification(s) from any cloud provider highly recommended. Career Level - IC2 Technical Support & Troubleshooting : Provide timely and accurate technical assistance to customers using our cloud services. Investigate and diagnose technical issues, collaborating with cross-functional teams to identify solutions. Customer Engagement & Relationship Building : Foster positive customer relationships by delivering exceptional support and understanding their needs. Knowledge Management & Documentation : Contribute to maintaining an up-to-date knowledge base, documenting solutions and best practices. Continuous Learning & Analytical Skills: Stay updated with cloud technologies, analyze support trends, and implement proactive measures to enhance service quality. Proactive Support : Anticipate potential issues and provide proactive support to prevent disruptions.

Responsibilities Mallcom India Limited is seeking a dynamic and result-oriented Assistant Manager - Branding to enhance our brand presence and ensureseamless execution of branding initiatives. The ideal candidate will be responsible for managing exhibitions, seminars, and marketing campaigns,coordinating with various internal and external stakeholders, and driving sales growth through strategic branding efforts. End-to-End Management of Exhibitions & Seminars: Plan, execute, and oversee all aspects of exhibitions and seminars, ensuring effective brandrepresentation. Vendor Coordination: Liaise with various vendors for smooth execution of events, negotiating contracts and ensuring quality service delivery. Cross-Department Collaboration: Work closely with internal departments and external agencies to align branding efforts with business goals. Sales Facilitation: Initiate and implement branding strategies that support sales growth, working closely with dealers and distributors to enhancemarket presence. Brand Engagement: Drive active brand engagement across ATL (Above the Line) and BTL (Below the Line) channels, ensuring maximum visibilityand audience reach. Key Requirements: Proven experience in branding, marketing, or event management within a relevant industry. Strong understanding of ATL and BTL marketing strategies. Excellent communication, negotiation, and project management skills. Ability to manage multiple stakeholders and work under tight deadlines. Proficiency in MS Office and familiarity with digital marketing tools is a plus. Location HO - Kolkata Apply Now OR Email your CVs to hr@mallcom.in

About Citco: The market leader. The premier provider. The best in the business. At Citco, we ve been the front-runner in our field since our incorporation in 1948 led to the evolution of the asset servicing sector itself. This pioneering spirit continues to guide us today as we innovate and expand, push beyond the boundaries of our industry, and shape its future. From working exclusively with hedge funds to serving all alternatives, corporations and private clients, our organization has grown immensely across asset classes and geographies. For us, this progress is a pattern that we ll only maintain as we move forward, always prioritizing our performance. So for those who want to play at the top of their game and be at the vanguard of their space, we say: Welcome to Citco. About the Team & Business Line: Fund Administration is Citco s core business, and our alternative asset and accounting service is one of the industry s most respected. Our continuous investment in learning and technology solutions means our people are equipped to deliver a seamless client expe Preparing investor and client CDD files for final review by Account Manager. Requesting appropriate CDD documentation from investors in CFS (Citco Fund Services) administrated funds and from CFS clients. Maintaining an overview of complete and incomplete CDD records and ensuring action is taken to complete all CDD records. Timely follow up on pending CDD requests keeping compliance with CFSI escalation and follow up procedures. Manage maintenance and safe keeping of CDD documents and files. Liaising with internal Investor relations team on a daily basis responding to investor and client AML queries. Ensuring queries and emails are responded to in a timely and accurate manner. Clearing and/or investigating/verifying possible matches as generated by the scanning application that Citco uses to scan their client base against lists of undesirable persons. Maintaining a database of High Risk investors and ensuring the appropriate actions is taken with regards to these. Keeping informed as to present and future legislation and regulatory developments in the jurisdiction. Assisting with fund specific CDD reviews. Ensure the AML applications are consistent with the Company s AML policy and risk assessment. Escalation point for clients, investors and Citco employees on all AML/CDD queries Client management for new and existing clients. Provide information to management in respect of AML/CDD issues arising. Ensure all queries received by the team are responded to in a timely manner. Maintain delivery of a high quality service level to clients and other Citco departments ensuring all queries are dealt with in a professional manner and escalating where appropriate. Ensure a professional relationship is maintained with clients and stakeholders at all times. Managing specific projects which may arise from time to time. Qualifications for Internal Candidates About You: A degree qualified in a business or Finance related disciple. Team player who can work well within the function to deliver a quality service. Attentive to detail, creative and innovative. Excellent communication and writing skills. Client focused. Proven interest in the financial markets and hedge fund industry. Proficient in Microsoft Office applications. Our Benefits Your well being is of paramount importance to us, and central to our success. We provide a range of benefits, training and education support, and flexible working arrangements to help you achieve success in your career while balancing personal needs. Ask us about specific benefits in your location. We embrace diversity, prioritizing the hiring of people from diverse backgrounds. Our inclusive culture is a source of pride and strength, fostering innovation and mutual respect. Citco welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection.

Key Responsibilities Managing office administration assets and upkeep of the same. Agents Contracting New Business Processing Banking of Initial & Renewal Premium Managing Petty cash & vendor payments Retention of Surrender Requests Execution of all Service Requests - Post Policy Issuance Reverting on customer queries and complaints Maintaining high NPS Scores Life Claims processing Handling compliance issues. Audit Rating Measure of Success Service to Delight-NPS-90 & 3 days TAT Customer Engagement - 70% Surrender Retention - 70% NPS-90 100% Banking with 24 hours. Vendor payment TAT should be Surrender Requests 100 % Accuracy of POS requests 100 % Accuracy of Customer service Zero Day upload of POS & Claims Docs in FTP server. Audit rating 2 Service to Recruitment-100% Service to Sales(Agency & Cat)-100% Persistency-90% Freelook to retain-45% Desired qualifications and experience Graduate / Post-Graduate in any discipline. 2-3 years experience handling front end customer services Knowledge of service quality is required Knowledge and skills required Must be highly customer centric Excellent communication skills Good co-ordination skills Data management on Excel should be good

Amazons Last Mile Analytics & Quality (LMAQ) Maps team is building data-driven solutions to power the Last Mile delivery network that will serve hundreds of millions of customers worldwide. The Analytics team develops systems that model and optimize delivery operations through complex navigation and mapping datasets. The team specializes in processing and analyzing large-scale map and routing data across global markets. We work cross-functionally to seamlessly analyze and enhance last mile delivery network efficiency and service quality through sophisticated data processing pipelines. Our team is seeking a passionate and data-driven Business Analyst with experience in handling large-scale datasets to lead our efforts in enhancing driver experience and operational efficiency through advanced business analytics. This role is inherently cross-functionalyou will work closely with engineering, operations, product teams and other stakeholders on last mile delivery challenges. Through close collaboration and by conducting analysis using statistical techniques and data visualizations, you will drive these challenges to resolution. The ideal candidate has a background in business analytics, experience with large-scale data processing, logistics understanding, project management skills, and a strong customer-centric approach to drive improvements in last-mile delivery. This job will require strong communication skills while having the ability to work independently in an evolving environment. Passion and drive for customer service is a must. Analyze complex business problems and develop data-driven solutions using SQL, Python, or R Handle and analyze large-scale navigation datasets, map datasets and map attributes Run and automate ETL jobs for processing and integrating large scale datasets Implement quality control measures for navigation and mapping data Develop dashboards and reports using tools like Tableau/PowerBI to track key performance metrics Perform statistical analysis and create predictive models Design and implement data quality checks and validation processes Collaborate with stakeholders to identify business needs and opportunities Lead process improvement initiatives Translate business requirements into technical specifications Present findings and recommendations to leadership Bachelors degree or equivalent Experience defining requirements and using data and metrics to draw business insights Experience with SQL or ETL 1+ years of Excel or Tableau (data manipulation, macros, charts and pivot tables) experience Experience in Amazon Redshift and other AWS technologies Experience using databases with a large-scale data set Experience with reporting and Data Visualization tools such as Quick Sight / Tableau / Power BI or other BI packages Experience writing business requirements documents, functional specifications, and use cases

Roles and Responsibilities. Service Delivery Management - Oversee the end-to-end delivery of cloud infrastructure and security services to ensure alignment with client requirements and organizational goals Ensure the delivery of services meets agreed-upon SLAs (Service Level Agreements) and KPIs (Key Performance Indicators). Develop and maintain detailed project plans, timelines, and budgets, ensuring projects are delivered on time and within budget. Manage client escalations, ensuring that issues are resolved promptly and to the clients satisfaction. Identify opportunities for account growth and work closely with sales and account management teams to capitalize on them Review proposed modifications on project plans, including meeting with interested parties to approve and implement beneficial changes Anticipate details of transformation deals and opportunities by communicating directly with customers and staying informed of relevant trends and industry news/Account mining. Experience handling vendors from a reporting, Procurement, and service management perspective Financial Management: Monitor financial performance, ensuring that delivery costs are within budget and profit margins are maintained. Identify and implement cost-saving initiatives without compromising service quality. Handle all Invoicing matters for Project activities and co-ordinate between Finance team and customer Continuous Improvement - Stay up to date with the latest trends, technologies, and best practices in cloud computing and cybersecurity. Identify opportunities for innovation and work with the technical teams to implement new solutions that enhance service delivery. Foster a culture of innovation within the delivery team, encouraging the exploration of new tools, techniques, and approaches. Drive Automation across the accounts. Analytics: Develop and deliver regular reports on service delivery performance, including metrics on availability, reliability, and security. Analyze service delivery data to identify trends, issues, and opportunities for improvement Technical Must have Executed cloud, Security and data centre infrastructure projects covering all stacks starting from perimeter network, multi-cloud, Virtualization stack, server stack, office 365, Cloud migration, BCP & DR, DevOps backup & recovery projects Proven, good knowledge of Cloud, data centre & security infrastructure technologies (VMware, Checkpoint, F5, Palo Alto, Extreme) Understanding of the latest Cloud, data centre security & cybersecurity technology Must have executed large transformational deals which involved data centre migration/Consolidation, End-user services transformation Education / Qualifications Preferably ITSM/SIAM certified Experience Proven 16 to 18 years of experience in managing Cloud, Infrastructure, End user computing, Network, security operations and projects/programs in the infrastructure space Roles and Responsibilities. Service Delivery Management - Oversee the end-to-end delivery of cloud infrastructure and security services to ensure alignment with client requirements and organizational goals Ensure the delivery of services meets agreed-upon SLAs (Service Level Agreements) and KPIs (Key Performance Indicators). Develop and maintain detailed project plans, timelines, and budgets, ensuring projects are delivered on time and within budget. Manage client escalations, ensuring that issues are resolved promptly and to the clients satisfaction. Identify opportunities for account growth and work closely with sales and account management teams to capitalize on them Review proposed modifications on project plans, including meeting with interested parties to approve and implement beneficial changes Anticipate details of transformation deals and opportunities by communicating directly with customers and staying informed of relevant trends and industry news/Account mining. Experience handling vendors from a reporting, Procurement, and service management perspective Financial Management: Monitor financial performance, ensuring that delivery costs are within budget and profit margins are maintained. Identify and implement cost-saving initiatives without compromising service quality. Handle all Invoicing matters for Project activities and co-ordinate between Finance team and customer Continuous Improvement - Stay up to date with the latest trends, technologies, and best practices in cloud computing and cybersecurity. Identify opportunities for innovation and work with the technical teams to implement new solutions that enhance service delivery. Foster a culture of innovation within the delivery team, encouraging the exploration of new tools, techniques, and approaches. Drive Automation across the accounts. Analytics: Develop and deliver regular reports on service delivery performance, including metrics on availability, reliability, and security. Analyze service delivery data to identify trends, issues, and opportunities for improvement Technical Must have Executed cloud, Security and data centre infrastructure projects covering all stacks starting from perimeter network, multi-cloud, Virtualization stack, server stack, office 365, Cloud migration, BCP & DR, DevOps backup & recovery projects Proven, good knowledge of Cloud, data centre & security infrastructure technologies (VMware, Checkpoint, F5, Palo Alto, Extreme) Understanding of the latest Cloud, data centre security & cybersecurity technology Must have executed large transformational deals which involved data centre migration/Consolidation, End-user services transformation Education / Qualifications Preferably ITSM/SIAM certified Experience Proven 16 to 18 years of experience in managing Cloud, Infrastructure, End user computing, Network, security operations and projects/programs in the infrastructure space

Business Function Corporate and Investment Banking provides corporate customers with a full range of commercial banking products and services, including cash management services, current accounts, time deposits, trade finance, working capital finance, term loans and foreign exchange. Through our continued commitment, DBS has cultivated long-standing relationships with its customers in the region that are based on account relationship management, service differentiation, product development and rigorous credit standards. Job Purpose To manage and sustain a portfolio of Corporate customers, building long term relationships founded on efficient and reliable support for their business. To work with product groups and other colleagues both in India and overseas to build our Local and MNC client base, and enhance wallet share from both new and existing customers. Risk assessment of facility clients in the form of continuous monitoring (writing memos, working through the approval process and working with RMG, Operations, product groups etc to ensure seamless delivery to the client). Key Accountabilities Relationship Manager responsible for a portfolio of corporate clients. Manage relationships through constant interaction & account mapping at varied levels in client organizations, while ensuring a risk-adjusted portfolio contribution Determine the products that are most effective in meeting customer s needs and be able to sell these both reactively and proactively. Customize, adapt & develop new products to increase profitability, reduce costs & ease operational bottlenecks. Implement & execute IBG1 business strategy to increase market share & to achieve targets consistent with IBG1 s revenue, ROE & Cost / Income ratio targets. Cross sell other products of the bank including cash, treasury, trade & others. Ensure the highest customer retention & increase in wallet share by constantly monitoring customer satisfaction levels through detailed MIS & tracking of operations & complaints. Ensure all regulatory reporting & compliances are enforced. Also ensure assistance to external & internal audits Develop the DBS brand in the region. Research different identified & appropriate market segments including analysis of key requirements for each segment. Build and develop a high performing team through embedding performance development and coaching. Create an empowering environment for the team, encouraging individual ownership and initiative. Ensure coaching and feedback in order to achieve their maximum potential. Make reward decisions within set guidelines. Job Duties & Responsibilities Primary contact at CEO, Finance Director, and Treasurer level in Corporates controlling offices, discussing inter alia customer needs, service reviews, and credit risk issues. Advises and debates how business finances could be structured in the short-term and medium/long term. Grow the team s portfolio profitability by identifying new and existing customer potential including sales opportunities and new product promotion initiatives. Control and quality of the portfolio, using available triggers and adherence to Risk management guidelines and policies. Formulate business development strategies and objectives to meet changing market needs. Develop prioritized target list & structured client calling plans in place and formulate client action plans. Monitor conformance of team using new relationship development procedures. Monitor results of customer surveys against target service quality standards. Monitor levels of complaints and quality of handling. Proactively researches competitive threats/opportunities within the team s market and geographical area. Ensure that quality proposals are submitted to the credit chain Communicates all key messages to customers including agreed service standards, negotiated pricing, relationship team contact points (including introductions to new personnel) and new product changes. Keep customers advised on the expected delivery date for product/credit applications. Monitors and ensures adherence to risk service standards Develops and maintains a detailed knowledge of industry sectors within the customer portfolio. Control and manage the risk profile for the overall Team portfolio. Manages performance of the team against key financial (risk-adjusted contribution) sales, service and operational targets. Manage segmentation of the portfolio. Develop Customer Relationship Plans for customers in portfolio. Required Experience Overall, 7-12 years of experience in corporate banking, MNC RM experience preferable. roven track record in the corporate & commercial banking Sound understanding of products Sound Understanding of credit proposals Knowledge of competitors and market place Education / Preferred Qualifications An MBA or CA with relevant number of years of experience in banking is preferable. Core Competencies Strong selling and negotiation skills Excellent diagnostic skills and rigorous approach to problem solving Excellent communication skills at all levels Excellent comprehension skills to understand and interpret industry data and economic trends Sound financial counseling skills Strong credit risk analysis skills Strong formal presentation skills to gain acceptance to solutions, both internally and externally Team creation and co-ordination skills to mobilize and manage product specialists Proven leadership experience in leading & managing sales. Ability to think creatively and identify innovative solutions. Technical Competencies Sound understanding corporate & commercial banking, products, credit proposals & approval processes, internal guidelines & policies. Understanding of regulatory guidelines on banking policies issued by RBI (local regulations in India) and local laws and regulations that impact businesses in general. Understanding of KYC requirements & Anti-money Laundering Policies are critical. Knowledge of financial markets and products to assist in meaningful dialogue with clients Financial Analysis and research capabilities. Evaluation of credit risks involved in credit proposals. Work Relationship Working relationship with RM s / Sales in CBG / CMS/ GTS to maximize opportunities and cross sell of products. Important and constant relationship with credit both in developing new products for IBG1 customers and maintaining the quality of the account s portfolio. Close working relationship with internal support/ product functions such as Operations, Product Owners (eg T&M, Custody, GTS); Credit Risk & CCU for approval of credit lines, legal & compliance for regulatory & compliance issues etc. Working relationship with operations to ensure smooth delivery to the customer. DBS India - Culture & Behaviors Drive Performance Through Value Based Propositions Ensure Customer Focus by Delighting Customers & Reduce Complaints Build Pride and Passion to Protect, Maintain and Enhance DBS Reputation Enhance Knowledge Base, Build Skill Sets & Develop Competencies Invest in Team Building & Motivation through Ideation & Innovation Execute at Speed While Maintaining Error Free Operations Develop a Passion for Performance to Grow Talent Pool Maintain the Highest Standards of Honesty and Integrity.

Lead Specialist TCOM Guest Services Years of Experience Desired1-3 years About us: Target is an iconic brand, a Fortune 50 company and one of America s leading retailers... The Financial and Retail Services (FRS) organization is close to the action when it comes to communication whether with guests or Target team members. From guest service professionals and product designers to vendor managers and financial and workforce management analysts, FRS comprises several key and high-visibility areas that elevate and nurture Target s distinctive reputation. We cultivate loyalty and satisfaction through exceptional service and support. FRS includes several contact centers focused on the quick and seamless resolution of a variety of issues. From REDcard Guest Services to the Client Support Center, we pride ourselves on infusing every interaction with that signature Target service that guests and team members alike have come to expect. We directly support Target s bottom line through building guest loyalty as the retailer of choice and taking care of our team members so that they can get back to the work they do best, from headquarters to stores to distribution centers. Target.com Guest Services (TGS) handles all guest inquiries, issues, reviews, and comments relating to Target.com orders and site issues. As a Lead Specialist TCOM Guest Services, you ll provide a branded experience with every contact by engaging the guest vis TGS Chat platform to deepen the relationship and drive loyalty and sales. You ll be empowered to make decisions and resolve guest concerns in a courteous, helpful manner by providing excellent guest service skills, strong work ethic and integrity. You ll learn new technology and solve problems using all available resources and knowledge. You will interact with teams across Target to effectively resolve guest issues in a timely manner, and be responsible for identifying, evaluating, and communicating guest trends to leadership in a prompt manner. You ll need to adapt quickly to the changing needs of the business while displaying a positive attitude and professionalism in interactions both internally and externally. You ll maintain department performance standards and goals related to performance and quality service and have a thorough understanding of policies and procedures to support compliance. You will work in a multi-media environment (e-mails, phone calls, chat, and letters) and need to prioritize work accordingly, while working independently in a fast-paced service center environment. Job duties may change at any time due to business needs. About you: Bachelor s Degree or more. 1 to 3 years of previous customer service experience, preferably in Chat environment. Ability to interact with guests, team members and internal business partners with a professional, friendly, and empathetic style Excellent verbal and written communication skills, including listening and negotiating. Experience dealing with escalated guest complaints Ability to use various information sources to answer questions, identify problems and appropriately resolve guest issues Strong technical skills, ability to work within multiple systems and high proficiency with Microsoft applications Shift Offerings: Able to work early mornings, evenings, holidays, and weekends 45 Hours/Week with any two consecutive weekly offs. Rotational shifts24/7.

The Manager of Payroll and Benefits in the HR Operations team is responsible for delivering standardized HR services in a shared services environment, focusing on automation and cost reduction to implement the HR Operating Model successfully. What you will do: Monitor and control HR administrative tasks to meet SLAs. Negotiate service pricing and agreements with local companies. Manage issues and act as the first escalation point. Ensure timely and accurate salary payments. Coordinate with vendors for payroll and related services. Oversee statutory compliance and audit requirements. Manage employee insurance databases and updates. Manage end-to-end NPS administration, including employee education, PRAN generation, and monthly contributions. The skills you bring: Payroll Processing and Review: Expertise in managing end-to-end payroll operations. Employee Taxation: Proficient in handling employee taxation processes. Vendor Governance: Experience in managing vendor relationships and ensuring service quality. Stakeholder Management: Strong ability to collaborate with internal and external stakeholders. Automation & Simplification: Skilled in process automation and simplification initiatives. Payroll Vendor Transition and Setup: Experience in transitioning payroll vendors and setting up new systems. Employee Benefits Management: Familiarity with NPS, ESPP, VPF, PF, and other employee benefits. Compliance Controls: Knowledge of SOX and ABC controls for audit and compliance. Technical Skills: Proficient in Excel for data analysis and reporting. Presentation Skills: Ability to deliver clear and impactful presentations.

Educational Qualification: B.E. in Mechanical or Electrical Engineering Role Objective: To support Atlas Copco s global operations by providing accurate customs classification (HS code) and trade compliance support. You will act as a subject matter expert in trade compliance, ensuring accurate classification of mechanical/electrical products and adherence to international trade regulations. Key Responsibilities: Perform HS Code Classification of mechanical and electrical components based on: Technical specifications (eg, material, function, working principle) Customs guidelines from Europe, India, USA, China, and WTO (including GIR/GRI rules) Evaluate products and parts for Dual-Use compliance screening Regularly communicate with internal stakeholders (Service Centres, Product Companies, and Customer Centres) in Belgium, USA, and India Stay up to date with global trade compliance regulations, classification rules, and dual-use legislation Train team members: create and deliver training (e-learning and classroom) on trade compliance topics Ensure efficient resource planning and delivery of classification projects Maintain high-quality service levels and ensure timely resolution of customs-related queries Act as a mentor and knowledge-sharing lead within the engineering team Use modern tools to drive efficiency and automation in compliance processes Required Skills & Experience: Strong understanding of mechanical/electrical parts and ability to interpret: Engineering drawings BOM (Bill of Materials) Supplier catalogues Minimum 5 years hands-on experience in Customs Compliance or Trade Classification and Export Control Demonstrated experience in accurate HS Code classification of goods per international customs regulations (including EU, US, India, and China). Strong understanding and practical application of General Rules for Interpretation (GRI/GIR). Knowledge of: HS Classification Dual-Use Goods Screening OGA/PGA (eg, FDA, USDA, EPA) Added advantage: Experience with tools like SAP/BPCS/ERP systems Comfortable handling large datasets and decision-making in ambiguity Personality requirements: Optimistic & Never give up attitude; Driven, motivated and take initiative; Curious, interested in new systems and processes; Accurate, independent, disciplined; Creative, innovative attitude; Good communicative skills; Team player What you can except from us: An excellent culture Ample opportunities for professional development New challenges and opportunities to learn every day A culture known for respectful interaction, ethical behaviour, and integrity Drive your Career, Explore Opportunities, Realize your Passion Have multiple interactions with different stakeholders internally and externally Potential to see your ideas realized and to make an impact on interesting projects Plenty of opportunities to grow and develop

The Service Engineer is responsible for performing routine maintenance, troubleshooting, and repairs on products, ensuring optimal performance and minimal downtime for customers, working under a controlled service center environment or LAB environment. The role provides prompt technical support, fostering strong customer relationships and satisfaction. The role works under direct supervision, and adheres to operational policies, documenting activities meticulously to track service history and identify recurring issues. The role conducts thorough diagnostics using technical manuals and tools, submits detailed service reports, and participates in training sessions to enhance skills and support capabilities. Job Responsibilities: Performs routine maintenance, troubleshooting, and repairs on products, ensuring all tasks are completed accurately and efficiently to maintain optimal product performance and reduce downtime for customers. Provides technical support and guidance to customers by responding to inquiries and resolving technical issues promptly, which helps to ensure high levels of customer (internal R&D engineers) satisfaction. Learns to use and effectively apply professional concepts, developing a foundational understanding of relevant principles and practices that contribute to professional growth. Works meticulously under direct supervision and established processes, ensuring adherence to operational policies to maintain consistency and high standards of work output. Documents all maintenance and repair activities in detail, maintaining accurate records to track service history and assist in identifying recurring issues that may require further investigation or action. Follows all safety protocols and guidelines during maintenance and repair activities to ensure personal and customer safety, while also complying with regulatory standards to minimize risk and liability. Conducts thorough diagnostics and testing on malfunctioning products, utilizing technical manuals and specialized tools to identify root causes and resolve issues efficiently, minimizing disruptions to customer operations. Participates in ongoing training and development opportunities to enhance technical skills, product knowledge, and service capabilities, enabling a higher level of support for customers and improving career progression. Prepares and submits detailed service reports, ensuring all relevant information about maintenance activities, repairs performed, and parts used is accurately recorded and communicated to the appropriate internal stakeholders. Identifies and suggests opportunities for process improvements within the bench service team, contributing to the enhancement of service quality and efficiency while promoting a culture of continuous improvement throughout the organization. Responsible to order spare parts through SPS, required for repair and or preventive maintenance of the devices Develop QMS work instructions, checklists and follow them, to have records of evidence of the activity completed as per QMS plans and work instructions Trouble shoot any issues in the devices and repair to a reusable condition Should be able to support for soldering, if any requirement arises Familiar with GEP smart or Ariba tool for raising Purchase Requisitions. Good communication and documentation skills Familiar with GEP smart or Ariba tool for raising Purchase Requisitions. you're the right fit if: (4 x bullets max) Minimum 2 years of experience in the service and preventive maintenance of Medical devices Skills - Troubleshooting Escalation Management Documentation & Reporting Continuous Improvement Product Repair & Maintenance IT Networking Regulatory Requirements Engineering Fundamentals btaining quotations, raising PR s MS office for documents SAP for maintaining engineering documentation Diploma/Graduation in Mechanical Engineering Good Communication skill

Will report to the VP of function providing executive level support including a variety of key administrative and coordination functions, often handling strategic any confidential assignments, report and presentation development, and working cooperatively with a large and diverse Global leadership team and Corporate Executive group. REQUIRED SKILLS: 10+ years of experience in executive-level administrative support to Vice President, Managing Director. Expertise in calendar management, meeting scheduling, and logistics coordination. Ensure leaders are fully prepared for meetings organize documents, take notes, maintain records. Confidently liaise with cross-functional teams and manage multiple schedules. Strong coordination experience, including action plan prioritization and vendor management. Excellent communication and interpersonal skills. High attention to detail and strong documentation/reporting capabilities. Make informed decisions regarding priorities and available time. Support in drafting, formatting, and publishing various reports and documents. Maintain confidentiality, professionalism, and punctuality at all times. Handle PR activities and represent the office of the VP/MD with credibility. Be process-driven, reliable, and always one step ahead. Roles & Responsibilities: SAFETY, SECURITY & COMPLIANCE Maintains the highest standards of corporate governance, ensuring that all activities are carried out ethically and in compliance with Company s Security, Compliance & HSE policies, Management System, relevant laws, regulations, standards, and industry practices and complies with the Company s Rules to Live By . QUALITY Responsible for being familiar with the Companys Quality policies and takes an active role in the compliance and improvement of Weatherford s Management System. Maintains service quality as immediate priorities when working across all areas of the business and continually seeks areas for improvement. OPERATIONS Works closely with the VP as trusted assistant, anticipating needs and requirements for timely response to critical matters and daily activities. Applies proactive approach in decision-making and work prioritization. COMMUNICATION Maintains effective communications with all key stakeholders both internal and where appropriate external. Supervisors & Managers should clearly communicate expectations, roles and responsibilities to their reports. FINANCIAL All employees have an accountability to the organization to be financially responsible whether they are in charge of a function budget or simply their own expenses. Costs incurred should be within approved budget, processed within agreed time frames & following the relevant financial policy and procedure. PEOPLE & DEVELOPMENT Employees have a responsibility for developing their own careers within the Company including completing all necessary function, compliance & business standards training to enhance their knowledge, skills and experience. Employees should engage on a regular basis with their line manager to discuss their personal performance, objectives and opportunities to enhance their skills and experience to support their career potential.

You will be the face of the GRS for service and reliability, spending most of your time visiting and supporting our customers. The role will involve travel and service work at customer sites within your region and occasional travel outside your region including on-site operator work involving multiple nights away. Your main responsibility will be to perform: Routine preventative service and maintenance Commissioning and decommissioning of our fleet. What we expect of you Electrical trade or qualifications are essential Heavy Mobile equipment or Mechanical qualifications / experience / knowledge highly desirable Dedication to safety and compliance Flexible responsiveness to customers demands this can occasionally mean working outside normal working hours You are a self-starter who will take ownership of meeting the customer s needs Ability to work independently while reporting remotely to the regional support office Familiarity with Electricity Network / manufacturing / mining / O&G / production or assembly-plant working conditions is desirable Experience working in a workshop/repair environment Microsoft Office suite competence Valid driver s license Truck license highly desirable Forklift license is desirable What you can expect from us Competitive salary and allowances Enjoy being part of a fun, supportive & ambitious team We offer exceptional opportunities for growth and development, within a welcoming family-like environment. We prioritise employees ambitions by offering endless job opportunities, this includes global opportunities within the Atlas Copco group.

To underwrite and manage the portfolio in assigned branch/location 1. Review and assess a broad range of complex loan applications within defined guidelines and accordingly take decision or recommend for approval to higher authorities. 2. Under write proposals as per the laid down policies & procedure to honor the agreed SLAs and manage city/area business volumes. 3. Conduct personal discussion with customers to establish credit worthiness and ensure completion of credit/KYC documents and verification- telephonic, field & collateral visits. 4. Assess income to obligation ratios, in depth knowledge of rational behind calculation of ratios and its impact on loan performance during the loan tenure. 5. Maintain Portfolio MIS, Delinquency MIS and other operations related MIS of the cluster and regularly reporting the same. 6. Build and facilitate the best outcomes for clients by building and leveraging effective relationships with third parties 7. Take ownership of client queries and use industry knowledge and experience to overcome challenges and solve problems 8. Exceed service quality standards and strive for continuous process improvement 9. Undertake critical review of the credit proposals with a view to bring out the industry, business, financial, management and facility structure risk contained in the credit proposal. 10. Ensure collateral and other credit risk mitigation to facilitate the approving authority to take decision on the credit proposal. 11. Enable quick turnaround time of credit lending proposals for the business in close liaison with the sales team. 12. Undertake ongoing review of the credit exposures to ensure that the exposure continues to be bankable. 13. Facilitate critical review and documentation of the proposals and effectively monitor the client & collateral creditworthiness from the pre-sanction to post disbursement phase & undertaking steps for risk mitigation, whenever required, while ensuring adherence to legal & documentation norms & policies 14. Manage the credit underwriting function of his/her branch and facilitate quick turnaround of credit lending proposals for the branch in close liaison with the local credit analysts and sales team. Post Graduate/ Graduate in any discipline

Career Category Finance Job Description ABOUT AMGEN Amgen harnesses the best of biology and technology to fight the world s toughest diseases, and make people s lives easier, fuller and longer. We discover, develop, manufacture and deliver innovative medicines to help millions of patients. Amgen helped establish the biotechnology industry more than 40 years ago and remains on the cutting-edge of innovation, using technology and human genetic data to push beyond what s known today. ABOUT THE ROLE Role Description: We are seeking a proactive and empathetic Manager, Wellbeing Programs to lead the development, implementation, and evaluation of initiatives that promote the health, wellbeing, and resilience of our employees. This role plays a key part in fostering a culture of wellness, prevention, and support across the organization. This role will work cross-functionally to design and manage programs that support physical, mental, emotional, and financial wellbeing aligned with our values and business goals. The ideal candidate is passionate about employee wellbeing and supporting programs that enhance the overall employee experience. Roles & Responsibilities: Program Design & Implementation: Develop and execute a comprehensive employee wellbeing strategy covering physical, mental, emotional, and financial wellness. Design and launch targeted programs and initiatives based on employee feedback, health trends, and organizational priorities. Partner with benefits, HR, and leadership teams to integrate wellbeing into company culture and policies. Stakeholder & Vendor Management: Collaborate with internal teams (e. g. , HRBPs, DEI, Facilities) and external partners (e. g. , EAP providers, wellness vendors) to deliver holistic wellbeing services. Manage relationships with wellness partners, negotiate contracts, and monitor service quality. Education & Engagement: Lead company-wide wellness campaigns, events, and awareness initiatives (e. g. , Mental Health Month, fitness challenges, workshops). Promote utilization of wellbeing resources through engaging communications and events. Provide training and tools to leaders and teams to support wellbeing in daily work. Measurement & Continuous Improvement: Track and analyze utilization, engagement, and outcome data to assess program effectiveness. Use surveys, focus groups, and health data to continuously refine and enhance offerings. Prepare reports and presentations for leadership to highlight impact and recommend improvements. Basic Qualifications and Experience: 5+ years of experience managing corporate wellness or wellbeing programs. Strong knowledge of health promotion, workplace wellness trends, and behavior change strategies. Knowledge of current wellbeing trends and evidence-based practices. Experience with wellness platforms, employee assistance programs (EAPs), and health benefits integration. Excellent communication, project management, and cross-functional collaboration skills. Ability to analyze data and translate insights into actionable program improvements. Strong project management skills and ability to manage multiple initiatives. Exceptional interpersonal and communication skills. Experience working in a large, diverse, global organization. EQUAL OPPORTUNITY STATEMENT Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status. We will ensure that individuals with disabilities are provided with reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation. .

Key Measurables: Achieves the processing turnaround standards as stipulated in the Service Level Agreement between the dept. and various Spoke countries and meeting productivity standards in terms of processing efficiency and accuracy of output. Meeting of own performance objectives and contribute in achieving the team s objectives. Support the roll-out of appropriate quality management systems and achieving the quality objectives and standards set. Coaching selected team members to achieve the desired level of productivity and competency. Contributing ideas for improvement on processes, procedures, end-to-end processing, etc. to team management. Complete non-routine assigned task (e. g. testing, BCP) within the set deadline. No complaints from customers related to poor and indifferent service attitude and discourtesy. To pick up calls by 3 rings using standard script and practice standard code of SQ one bank. Zero operational write-offs. No transaction errors/operational losses through accurate processing or data input with effective control and risk management. No major adverse findings from internal auditors or external auditors including quality audits. Higher productivity as staffs understands and subscribes to total Quality concept. Higher efficiency in CMO systems processing and improved work procedure via continuous system enhancements and revised work procedures. Other Responsibilities Achieves the processing turnaround standards as stipulated in the Service Level Agreement between the dept. and various Spoke countries and meeting productivity standards in terms of processing efficiency and accuracy of output. Meeting of own performance objectives and contribute in achieving the team s objectives. Support the roll-out of appropriate quality management systems and achieving the quality objectives and standards set. Coaching selected team members to achieve the desired level of productivity and competency. Contributing ideas for improvement on processes, procedures, end-to-end processing, etc. to team management. Complete non-routine assigned task (e. g. testing, BCP) within the set deadline. Zero operational write-offs. No transaction errors/operational losses through accurate processing or data input with effective control and risk management. No major adverse findings from internal auditors or external auditors including quality audits. Higher productivity as staffs understands and subscribes to total Quality concept. Higher efficiency in CMO systems processing and improved work procedure via continuous system enhancements and revised work procedures. Risk Management: Responsible for the Audit and Risk Control Standard associated with Cash Services operations. To ensure approved generic Product Programs and their corresponding Country Product Templates are in place before any product is accepted for implementation by Service Delivery. To refer any instances to Group Operations and CORG via KPIs and monthly risk exception reporting. To proactively monitor and manage operational risks, system risk and channel risk of the products and to highlight any potential and actual breakdown of controls to Group Operations and CORG via KPIs and risk exception reporting. Work with UORM to develop, design and implement control measures and monitoring plans for compliance and operational risk management Timely update of monitoring conducted in ORMA Optial Ensure risks and issues identified are resolved in an appropriate and timely manner Governance: Provide oversight across three hubs, ensuring compliance with the highest standards of regulatory and business conduct and compliance practices as defined by internal and external requirements. This incudes compliance with local banking laws and anti-money - laundering regulations and guidelines. Embed the Group s values and code of conduct in SSC Cash to ensure that adherence with the highest standard of ethics, and compliance with relevant policies, processes and regulations among employees form part of the culture Regulatory & Business Conduct: Display exemplary conduct and live by the Group s Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. Supervise the team to achieve the outcomes set out in the Bank s Conduct Principles Serve as a Director of the Board Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association To assist the Manager in the daily operations to achieve service quality by meeting/ exceeding service standards and achieving zero defect for Cash Management Operations i. e. Pre-Processing, Processing (Payment and Clearing) and Static Data Unit (set up, maintenance, pricing and billing, CoE, LM). To discharge operational duties of the Cash Management Operations i. e. Pre-Processing, Processing (Payment and Clearing) and Static Data Unit (set up, maintenance, pricing and billing, CoE, LM) as instructed by the Manager of the Unit and ensure that the established service standards are met. To perform specific duties as instructed by the team manager in accordance to the relevant procedures, guidelines, instructions and standards set in order to meet the productivity and service standards set. To support the development of the Cash Management Operations processing systems to meet local and business needs and more importantly in meeting the needs of the clients. To implement quality initiatives and activities of the division in accordance to the Group s Quality System. Responsibilities: Strategy: Manage teams in building a stronger relationship with our clients and customers. Manage initiatives to innovate and digitize their processes as well as intensifying collaboration across the network. To accelerate new generation of leaders. Manage all initiatives to get more fit and flexible in the way we work. Focus on proving that we are here for good. Key Responsibilities Business: Maintain a close working relationship with the customers to ensure that service issues are promptly escalated and acted upon; Initiating & implementing service quality initiatives Uphold the values of the Group and company at all times. Processes: Ensuring continuous improvement in timeliness to the standards prescribed for the process from time to time. Releasing deals as per the department operating instruction manual, customers instructions and within the timeliness and accuracy standards specified. Ensuring compliance with all applicable Rules / Regulations and Company and Group Policies. Identifying exceptions from the norms & initiating corrective and preventive actions. Comply with Group Money Laundering Prevention Policy and Procedures and Sanctions to the extend applicable and reporting all suspicious Transaction to the Line Manager. Where applicable, ensure compliance to Group and Country Regulations are managed to the extend agreed with the Countries and ensure all staff adhere to the same. People & Talent: Lead through example and build the appropriate culture and values. Set appropriate tone and expectations from their team and work in collaboration with risk and control partners. Ensure provision of ongoing training and development, to larger teams and ensure that direct reports are suitably skilled and qualified with effective supervision in place to mitigate any risk. Employ, engage and retain high quality people. Set and monitor jib descriptions and objectives for direct reports and provide feedback and rewards in line with their performance against those responsibilities and objectives. Promoting an environment where all team members develop a sense of involvement in the conduct of their regular work and contribute ideas with the goal of achieving excellence in service quality. Skills and Experience Manage Conduct Manage Risk Manage People Business Facilitation Manage Change Management of Frontline Risk Business Governance & Support Strategy & Business Model Service Delivery & Operations Qualifications EDUCATION Academic or Professional Education/Qualifications; University educated MEMBERSHIP RELEVANT MEMBERSHIPS TO BE AGREED LANGUAGES ENGLISH About Standard Chartered Were an international bank, nimble enough to act, big enough for impact. For more than 170 years, weve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If youre looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we cant wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, youll see how we value difference and advocate inclusion. Together we: Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term What we offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential. www. sc. com/careers 19071

To assist the Manager in the daily operations to achieve service quality by meeting/ exceeding service standards and achieving zero defect for Cash Management Operations i. e. Pre-Processing, Processing (Payment and Clearing) and Static Data Unit (set up, maintenance, pricing and billing, CoE, LM). Key Responsibilities To assist the Manager in the daily operations to achieve service quality by meeting/ exceeding service standards and achieving zero defect for Cash Management Operations i. e. Pre-Processing, Processing (Payment and Clearing) and Static Data Unit (set up, maintenance, pricing and billing, CoE, LM). To discharge operational duties of the Cash Management Operations i. e. Pre-Processing, Processing (Payment and Clearing) and Static Data Unit (set up, maintenance, pricing and billing, CoE, LM) as instructed by the Manager of the Unit and ensure that the established service standards are met. To perform specific duties as instructed by the team manager in accordance to the relevant procedures, guidelines, instructions and standards set in order to meet the productivity and service standards set. To support the development of the Cash Management Operations processing systems to meet local and business needs and more importantly in meeting the needs of the clients. To implement quality initiatives and activities of the division in accordance to the Group s Quality System. Skills and Experience Taking on new opportunities and tough challenges with a sense of urgency, energy and enthusiasm. Building partnerships and working collaboratively with others to meet shared objectives. Building strong customer relationships and delivering customer-centric solutions. Qualifications Academic or Professional Education/Qualifications; University educated Licenses and Certifications/accreditations; none additional Professional Memberships; relevant memberships to be agreed Bank training; none additional Languages; English About Standard Chartered Were an international bank, nimble enough to act, big enough for impact. For more than 170 years, weve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If youre looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we cant wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, youll see how we value difference and advocate inclusion. Together we: Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term What we offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential. www. sc. com/careers 25769

To underwrite mortgage business and manage the portfolio in assigned branch/location Core Responsibilities: Review and assess a broad range of complex loan applications within defined guidelines and accordingly take decision or recommend for approval to higher authorities. Under write proposals as per the laid down policies & procedure to honour the agreed SLAs and manage city/area business volumes. Conduct personal discussion with customers to establish credit worthiness and ensure completion of credit/KYC documents and verification- telephonic, field & collateral visits. Assess income to obligation ratios, loan to value ratios, in depth knowledge of rational behind calculation of ratios and its impact on loan performance over long tenures. Maintain Portfolio MIS, Delinquency MIS and other operations related MIS of the cluster and regularly reporting the same. Build and facilitate the best outcomes for clients by building and leveraging effective relationships with third parties Take ownership of client queries and use industry knowledge and experience to overcome challenges and solve problems Exceed service quality standards and strive for continuous process improvement Undertake critical review of the credit proposals with a view to bring out the industry, business, financial, management and facility structure risk contained in the credit proposal. Ensure collateral and other credit risk mitigation to facilitate the approving authority to take decision on the credit proposal. Enable quick turnaround time of credit lending proposals for the mortgage business comprising of loan against property, and home loan business in close liaison with the sales team. Undertake ongoing review of the credit exposures to ensure that the exposure continues to be bankable. Facilitate critical review and documentation of the proposals and effectively monitor the client & collateral creditworthiness from the pre sanction to post disbursement phase & undertaking steps for risk mitigation, whenever required, while ensuring adherence to legal & documentation norms & policies Manage the credit underwriting function of his/her branch and facilitate quick turnaround of credit lending proposals for the branch in close liaison with the local credit analysts and sales team. Follow up and ensure recovery of quick mortality cases between - MOV. Qualification : Graduate, Masters/Post Graduate Certifications : CA/MBA (Preferable)

Some careers shine brighter than others. If you re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. We are currently seeking an experienced professional to join our team in the role of Senior consultant specialist. In this role, you will: Design, implement and maintain robust CI/CD pipelines using Jenkins and Ansible Deploy, monitor and manage applications and services on Kubernetes Support and maintain Airflow DAGs for data processing workflows Ensure operational stability and performance of spark jobs Implement monitoring, logging and alerting systems for daily issue detection and resolution Collaborate with developers, data engineers and BAs to improve release velocity and reliability Maintaining infrastructure as code and ensure secure and compliant deployments Manage DORA (DevOps) metrics, ITSM & Technology controls, Service Quality KPIs. Responsible to support production releases, flexible in working hours, ready to work in shift and On call Requirements To be successful in this role, you should meet the following requirements: 6-8 years of experience in DevOps or a similar role Strong experience with CI/CD Tools Jenkins, Ansible Hands-on experience deploying and managing applications on Kubernetes Familiarity with Airflow developing and troubleshooting DAGs Knowledge of Apache Spark operations and job management in distributed environments Good understanding of scripting languages (bash, python etc) Ability to work at pace, communicate clearly, operate independently and a good team player Good to have knowledge of Quantexa software. You ll achieve more when you join HSBC. .

Role & responsibilities : Key Responsibilities: 1. Outbound Sales: - Make outbound calls to customers to sell OS Turbo products and services. - Generate sales leads and convert them into paying customers. 2. Sales Performance: - Meet or exceed monthly sales targets. - Achieve sales metrics (conversion rates, sales per hour). 3. Customer Interaction: - Handle customer inquiries and resolve concerns. - Provide product information and demos. Preferred candidate profile : Graduate Fresher / Graduate + 6months Experience Perks and benefits : Work with TOP MNC , Day shift Only 1 round of interview and shortlist : Immediate Joining Location : Andheri , Thane , Navi Mumbai Call / Watsapp HR Shruti - 83560 66683 HR Yuthika 73047 92672 Regards Careervalues

"VNAF Technologies hiring International Customer Support Executive for US Process in Sector 60, Noida. Salary 40K-50K CTC. Freshers with Versant 5/6 English skills or experienced BPO candidates can apply. Graveyard shifts.

Skill required: Tech for Operations - Technology Architecture Designation: AI/ML Computational Science Sr Manager Qualifications: Any Graduation Years of Experience: 16 to 25 years What would you do? You will be part of the Technology for Operations team that acts as a trusted advisor and partner to Accenture Operations. The team provides innovative and secure technologies to help clients build an intelligent operating model, driving exceptional results. We work closely with the sales, offering and delivery teams to identify and build innovative solutions.The Tech For Operations (TFO) team provides innovative and secure technologies to help clients build an intelligent operating model, driving exceptional results. Works closely with the sales, offering and delivery teams to identify and build innovative solutions. Major sub deals include AHO(Application Hosting Operations), ISMT (Infrastructure Management), Intelligent AutomationProcess of development of methodical information technology specifications, models and guidelines, using a variety of Information Technology notations. Estimating, architecting, implementing, testing, assessing and selling Technology Architectures, including but not limited to all the ADM Technology Architecture work-stream activities and deliverables, covering the required blueprint & roadmap, analysis, design, build, test and deploy phases. What are we looking for? 14+ years of experience in IT service delivery, with experience in delivery and project management for Global Insurance customers. Overall Skills to manage the business stakeholders, project management and technology teams. Oversees the successful execution of technical projects, ensuring timely delivery and alignment with client expectations, while also fostering a collaborative and high-performance team environment.Responsibilities May manage individual projects or coordinate a team of Technical Architects/Leads. Understands and manages client and program stakeholders expectations and business objectives. Manages the delivery of large, complex projects using appropriate frameworks and collaborating with sponsors to manage scope and risk. Drives profitability and continued success by managing service quality and cost and leading delivery. Measures and communicates progress to leadership within committed time frames. Experience in a client facing IT consultancy/IT provider environment. Prior experience in an Operations, Support or Delivery function and supervising or managing a team. A key area for the role is line-managing a team effectively, ensuring that daily workloads and timesheets are being submitted accurately and on time for example. Firm grasp of IT infrastructure and operations best practices within an ITIL framework. Broad IT technology experience, being a technical or solution authority Roles and Responsibilities: In this role you are required to identify and assess complex problems for area(s) of responsibility The individual should create solutions in situations in which analysis requires in-depth knowledge of organizational objectives Requires involvement in setting strategic direction to establish near-term goals for area(s) of responsibility Interaction is with senior management levels at a client and/or within Accenture, involving negotiating or influencing on significant matters Should have latitude in decision-making and determination of objectives and approaches to critical assignments Their decisions have a lasting impact on area of responsibility with the potential to impact areas outside of own responsibility Individual manages large teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Skill required: Tech for Operations - Technology Architecture Designation: AI/ML Computational Science Sr Manager Qualifications: Any Graduation Years of Experience: 16 to 25 years What would you do? You will be part of the Technology for Operations team that acts as a trusted advisor and partner to Accenture Operations. The team provides innovative and secure technologies to help clients build an intelligent operating model, driving exceptional results. We work closely with the sales, offering and delivery teams to identify and build innovative solutions.The Tech For Operations (TFO) team provides innovative and secure technologies to help clients build an intelligent operating model, driving exceptional results. Works closely with the sales, offering and delivery teams to identify and build innovative solutions. Major sub deals include AHO(Application Hosting Operations), ISMT (Infrastructure Management), Intelligent AutomationProcess of development of methodical information technology specifications, models and guidelines, using a variety of Information Technology notations. Estimating, architecting, implementing, testing, assessing and selling Technology Architectures, including but not limited to all the ADM Technology Architecture work-stream activities and deliverables, covering the required blueprint & roadmap, analysis, design, build, test and deploy phases. What are we looking for? May manage individual projects or coordinate a team of Technical Architects/Leads. Understands and manages client and program stakeholders expectations and business objectives. Manages the delivery of large, complex projects using appropriate frameworks and collaborating with sponsors to manage scope and risk. Drives profitability and continued success by managing service quality and cost and leading delivery. Measures and communicates progress to leadership within committed time frames. Experience in a client facing IT consultancy/IT provider environment. Prior experience in an Operations, Support or Delivery function and supervising or managing a team. A key area for the role is line-managing a team effectively, ensuring that daily workloads and timesheets are being submitted accurately and on time for example. Firm grasp of IT infrastructure and operations best practices within an ITIL framework. Broad IT technology experience, being a technical or solution authority Roles and Responsibilities: In this role you are required to identify and assess complex problems for area(s) of responsibility The individual should create solutions in situations in which analysis requires in-depth knowledge of organizational objectives Requires involvement in setting strategic direction to establish near-term goals for area(s) of responsibility Interaction is with senior management levels at a client and/or within Accenture, involving negotiating or influencing on significant matters Should have latitude in decision-making and determination of objectives and approaches to critical assignments Their decisions have a lasting impact on area of responsibility with the potential to impact areas outside of own responsibility Individual manages large teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Skill required: Partner Onboarding & Enablement - Oral Communications Designation: Sales Operations Manager Qualifications: Any Graduation Years of Experience: 13 to 18 years What would you do? Transforming sales to become a future-ready and digital B2B revenue engine.The team helps assess, design, build and implement best practices on process, organization, and technology to create, execute, and run a collaborative sales and support roles.Ability to verbally engage in a concise manner with stakeholders to share opinions or information to convey meaning, construct shared understanding, or promote action. What are we looking for? - Exceptional leadership, team-building and motivational skills- Gained substantial experience in the technology (High Tech and Software) sector, driving initiatives that improved online presence and customer engagement on a global scale- Result oriented leader managing teams of 150+ HC working in remote and hybrid environment.- Deep expertise in managing sales operations back office processes with knowledge of operations processes, tools and technology.- Successfully navigated and collaborated across diverse cultural landscapes in Americas, Europe and AsiaPacific, enhancing cross-border teamwork and communication- Proven record in complex problem solving and executive escalation management- Strong analytical and logical skills to interpret metrics and drive actionable insights- Fostering the teams with the mindset of innovation, out of box approach and use of new age technologies- Proficiency in change management, negotiation, and influencing stakeholders- Exceptional verbal and written communication skills, with fluency in English - Project & Program Management- Six Sigma and/or delivery excellence industry practices or programs- Ability to establish strong client relationship- Ability to manage multiple stakeholders- Adaptable and flexible- Collaboration and interpersonal skills- Problem-solving skills- Commitment to quality- Negotiation skills- Process-orientation- Thought Leadership ERP Skills: Salesforce, SAP (S4 Hana)MandatoryPMPi certification or experienceOptionalCertified Black belt Six SigmaAdditional ERP skills (preferred)Incentive, Pricing, Order booking and fulfillment tools Roles and Responsibilities: Strategic Operations Leadership:Use forecasts and budget data to make informed decisions that drive success. Standardize business and people processes across sites for maximum efficiency and scalability. Design and implement operational strategies that optimize performance globally. Oversee infrastructure, facilities, and staffing to meet evolving business needs. Service Excellence & OptimizationMonitor operational metrics and analyze data to assess service quality and identify areas for improvement. Understand customer perspectives to enhance service delivery and ensure successful outcomes. Continuously enhance service procedures, policies, and standards to exceed customer expectations. Foster a culture of best-practice sharing within the Global Operations community. Understand customer perspectives to enhance service delivery and ensure successful outcomes. Workforce & Team ManagementBuild and lead a high-performing team of Operations and Site Managers. Assign responsibilities, provide mentorship, and encourage innovation for maximum impact. Oversee workforce management to meet SLAs, ensuring speed, quality, and efficiency targets are achieved. Champion HR best practices to create a positive, safe, and legally compliant work environment. Collaboration & InfluencePartner with Delivery Leadership, Department Heads and Country Leads to align strategies with company goals. Encourage cross-functional collaboration to identify and seize new revenue opportunities. Stay informed on industry trends to guide decision-making and keep operations future-ready. Qualification Any Graduation

Line Of Business: MIS Research(MIS RSRCH) Job Category: Credit Analysis & Research Experience Level: Experienced Hire We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity. Skills and Competencies 1-2 years of handling Level 1 Customer Service support in a voice process. Customer Centric Orientation: Ability to understand and address the unique needs of authors and reviewers, providing tailored solutions. Problem-Solving Skills: Strong problem-solving and time management skills, with the capacity to work independently and learn new skills. Communication Skills: Excellent interpersonal and communication skills required to effectively communicate with authors and reviewers. Teamwork: Ability to work effectively in a team, manage multiple tasks, and meet tight deadlines in a fast-paced environment. Technical Proficiency: Experience in MS Office (Word, Excel, and PPT) and Content Management System tools is preferred. Education Any Bachelors degree Responsibilities Provide customer-centric support to authors and reviewers, ensuring seamless publication of research reports with minimal disruption. Author-Centric Support: The primary role is to provide customer-centric support to authors & reviewers throughout their content creation to publication journey. This includes understanding their unique needs, addressing queries, and providing tailored solutions. Effective Communication and Escalation: Communicate with authors and reviewers effectively and empathetically, addressing issues and inquiries following support procedures. Escalate when needed, always keeping the authors needs and concerns in mind. Responsive Issue Management: Address all issues related to publishing with a high level of urgency, ensuring minimal disruption to authors. This involves evaluating each situation on a case-by-case basis and taking the appropriate response or escalation actions within the agreed-upon SLA and SOP. Publication Process Support: Provide guidance and assistance to authors during the publication of research reports using CMS and FMP in accordance with approved SLA and SOPs. This involves a focus on making the publishing process as seamless and intuitive for authors as possible. Knowledge Maintenance and Continuous Learning: Stay updated on current, new, and expired issues including workarounds. This role requires an understanding of all documented functions, SLAs, and a commitment to continuous learning to improve service quality and author satisfaction.