1046 Service Quality Jobs - Page 29

Rockwell Automation is a global technology leader focused on helping the world s manufacturers be more productive, sustainable, and agile. With more than 28, 000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better. We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that s you we would love to have you join us! Job Description Transition Processes Delivers highest level of service quality to our internal external customers in a timely manner Perform Process transition ensuring low effort experience for all stake holders Create Process flow charts , Standard processes operating instructions Define agreed SLA , TAT of all newly transition processes Own and manage customer experience by providing faster resolution, effortless experience, and better customer connect Demonstrate influential communication skills in a multi-channel contact environment (phone, email, chat , service tickets) Resolve various issues regarding pre-sales, post-sales or order-tracking support by demonstrating active listening, ownership/initiative, and organization skills Assures change management practices are followed, including communication, training, documentation development, etc. Reduces customer efforts and enhances productivity via process improvements Identifies areas for continuous improvement in existing processes to reduce customer effort, and aligns improvement projects to close shortfalls. Drive the continuous process improvement, and control initiatives. Drives the development and enhancement of measurement and analytical methodologies. Analyzes data to identify root cause problems from repetitive calls/issues, and make suggestions for next-issue avoidance. Identifies Promotes opportunities for Automation Improves process maturity of Channel Partners (applicable for APCC Group) Establish close partnership with our distributors and l earn their operations by visiting / perfor ming your role at their offices. Support In country teams to a ctively promote u tilization of appropriate tools , such as Ecomm WebUI , that enable effective service delivery by distributor resources Support In country to Coach guide channel partners to adopt continuous improvement in their processes that would ultimately improve the quality of service to customers by providing relevant inputs to enhance/optimize the processes Enhances competency level in a planned manner Keep abreast with the continuing changes within the company, and excel in specific business systems and IT applications Undertake specific knowledge enhancement activities that will make you skilled at multitasking, prioritizing and communicating with impact influence, to ensure high levels of customer satisfaction Drives the development and enhancement of measurement and analytical methodologies. Assures change management practices are followed, including communication, training, documentation development, etc Publish timely dashboards

Join JPMorganChase in Fund Servicing and become a pivotal part of our dynamic team. This role offers a unique opportunity to leverage your expertise in fund servicing operations while driving innovation and efficiency. At JPMorganChase, we value career growth and provide a supportive environment for professional development. Be part of a team that is committed to excellence and making a significant impact in the financial services industry. As a Fund Servicing Lead within JPMorganChase, you will be a key player in our fund servicing operations, leveraging your deep knowledge of fund accounting and administration to deliver exceptional service. Your role will involve working closely with various teams, external vendors, and consultants to ensure smooth operations and compliance. You will be responsible for managing a diverse team, interpreting customer needs, and identifying trends to generate innovative solutions. Your advanced listening and questioning skills will be crucial in understanding and addressing complex issues. Your role will also involve strategic planning, stakeholder management, and process automation to improve efficiency and resilience. Your ability to mentor and resolve conflicts will be essential in fostering a positive team environment and driving continuous improvement. Job responsibilities Oversee the execution of fund servicing operations, ensuring compliance with regulatory requirements and maintaining high service standards. Utilize advanced listening and questioning skills to interpret customer needs, identify trends, and generate innovative solutions. Implement strategic plans and administer projects to achieve objectives, leveraging process automation and continuous improvement techniques. Mentor a diverse team, fostering an inclusive environment and promoting professional growth while ensuring quality service delivery. Establish and maintain productive relationships with stakeholders, using emotional intelligence and stakeholder management skills to drive beneficial outcomes. Required qualifications, capabilities, and skills Demonstrated expertise in fund servicing operations, with at least seven years of experience focusing on fund accounting and administration, evidenced by successful execution of related tasks and responsibilities. Demonstrated ability to interpret customer needs and generate innovative solutions in a fund servicing environment. Proven experience in strategic planning and administering projects, programs, or systems in a financial services setting. Advanced proficiency in listening and questioning, with a track record of using these skills to address complex issues in fund servicing. Preferred qualifications, capabilities, and skills Experience in stakeholder management and emotional intelligence. Ability to drive mutually beneficial outcomes in a cross-functional team environment. Strong conflict resolution and mentoring skills.

The ideal candidate has a positive attitude and is a result oriented individual with willingness to work in a 24/7 environment. He/She should be able to clearly understand in-scope and out-scope for delivering end product or service, ensures in time delivery of product or service as per customer expectations without gold plating. Creates and adopts standard work methodology for daily work to reduce re-work, manual work, error identification time and waste. Clearly communicates to all stakeholders the Timeline, description of end product or service quality, risks and resources needed and is also able to write good narratives. Good analytical and mathematical skills. Good written and verbal communication skills are required to interface effectively with staff, managements, and various other internal and external customers. Good numerical and analytical skills Demonstrated ability in making real-time effective decisions in uncertain and ambiguous circumstances Demonstrated ability to communicate effectively in a multi-cultural environment Experience with Microsoft Office products and applications Experience with Microsoft Office products and applications

Do you enjoy carrying out operations efficiently and feel enthusiastic about maintaining mutually beneficial relationships with clientsIf your answer is a resounding yes, then we are hunting for you. As an Associate Relationship Manager at SmartQ, your primary goal will be to lead and oversee a frontline Partner team of food service associates. In addition, the candidate must coordinate various tasks related to food production planning, engineering, and front-of-house services. Also, ensure all activities comply with Health Safety and Food Safety regulations. Key responsibilities Promote a positive work culture and ensure punctual delivery of high-quality service. Resolve issues and promptly report incidents, accidents, and near misses to the reporting manager. Prioritize client retention and exhibit a passionate commitment to delivering quality service to both clients and employees. Collaborate effectively within a team and demonstrate initiative when working independently. Uphold honesty and integrity, fostering a family-oriented culture. Possess excellent communication skills to engage with a diverse range of people, both within your work area and among various stakeholders. Adhere to legislation and follow all rules and regulations outlined in the client handbook, ensuring service deliverables, hygiene, health, and safety standards are met. Embrace a team-player mentality with a can-do attitude. Take pride in personal appearance and hygiene standards. Display self-motivation, responsibly using personal initiative. Maintain a positive attitude under pressure, demonstrating resilience and adaptability. Manage vendor rotations and plan the operations for the assigned clients. Qualifications: Demonstrated experience in the food industry, with a solid understanding of operations and customer service. Proactive and self-motivated, with a strong work ethic, integrity, and the ability to make independent decisions. Resilient under pressure, capable of meeting deadlines and handling challenges effectively. Adaptable and team-oriented, willing to take on diverse responsibilities to support business objectives. Exceptional communication skills, both written and verbal, to interact with stakeholders at all levels. Strong interpersonal abilities, fostering collaboration and teamwork. Expertise in food service, technology, and people management, ensuring smooth operations. Results-driven with a sense of accountability, focused on achieving business goals. Proven leadership experience, successfully managing teams in dynamic environments. Knowledge of HSEQ standards, with a Basic Food Hygiene certification. Financial acumen and proficiency in relevant applications, ensuring operational efficiency. Agile and adaptable, thriving in fast-paced and evolving work environments. Minimum 3 years of industry experience, with a Graduate/Diploma in Hotel Management. Availability for a 6-day workweek, with a willingness to travel within city limits as needed. Message from CEO: .

Job Title: Expert Finance (RTR) Job Location: Mumbai As an RTR Expert in Finance, you will be responsible for managing and executing daily Record to Report activities, ensuring timely financial reporting and compliance, especially during Month-End Close processes. This role requires strong interpersonal and communication skills, a deep understanding of accounting principles, and the ability to drive continuous improvement projects. Shift start time NZ 2:30 AM , AU - 3:30Am and US shift 5:30 PM Key Responsibilities: Manage daily RTR activities, ensuring timely completion and adherence to timelines, especially during MEC. Prepare and post monthly journals, including Recharge, Adjustment, Allocation, Bank, and Payments. Conduct month-end close activities within designated timelines, such as Subledger Reconciliation, Crest Reporting, FX Revaluation, Interface Close, GL Close, and CM Close. Handle periodic/ad-hoc report requests from customers, including DSO, DPO, Volume Analysis, and Account Analysis. Oversee cash and bank transaction postings, payment execution, disbursement, inter-house banking, vendor transactions, and bank statements downloading. Manage Fixed Asset processes, including Addition, Retirement, Depreciation, Reconciliation, Adjustments, and Evaluation. Perform balance sheet Reconciliation, analysis, and follow-up on open items. Ensure strict adherence to Control and Compliance standards. Proactively work with internal and external stakeholders to resolve queries and issues. Understand and comply with internal control requirements and audit processes. Identify and share best practices within the team and work on continuous improvement initiatives. Perform clerical accounting duties, reconcile and post transactions to the general ledger. Meet process control requirements and provide samples to internal and external auditors. Deliver a high level of service quality through timely and accurate completion of services. Collaborate with colleagues within the business to identify solutions, best practices, and opportunities to improve the service to our business partners. Flag any challenges in the operations to the immediate supervisor and business partner in a timely manner. Co-ordinate with the relevant stakeholders for regular communication and flow of information as defined for the respective service. Contribute as a subject matter expert in problem-solving and process improvement. Collaborate with business partners to enhance processes and identify best practices. Assist staff in resolving complex issues, maintain thorough process documentation, and ensure quality control. Required Skills/Abilities: Bachelor s degree in finance, Accounting, Business Administration, or a related field. Advanced degrees or certifications such as a Masters in Business Administration (MBA) or Certified Public Accountant (CPA), Chartered Accountancy are advantageous but not mandatory. 3-5 years of experience with a focus on RTR processes or financial reporting. Good knowledge in MS office Strong understanding of accounting concepts and principles. Effective English communication skills, written and verbal / For BOG CTU Spanish Mandarin language skills. Exposure to working with Enterprise Resource Platforms (ERPs) - Preferred. Detail oriented Good logical reasoning skills High level of customer centricity Join our team at DHL Global Forwarding, Freight (DGFF), Shared Services (GSC), a Great Place to Work certified organization and as a part of a forwarding division, proud recipient of multiple prestigious awards, including Top Employer in India, Top Employer Asia Pacific, and Top Employer Global. Apply now and embark on an exciting journey with us! We offer: We recognize and reward your hard work through a competitive compensation and performance-based incentive. We empower you to learn and grow through training that gives you the knowledge, skills, and abilities to develop into your role and a great range of resources to support your future career aspirations personal development. Flexible work arrangements to support work/life balance. Generous paid time off: Privilege (earned leave). Comprehensive medical insurance coverage including voluntary parental cover (applicable for IN only) Recognition Engagement culture By joining one of the worlds leading logistics companies, you have a chance to explore a wide range of interesting job challenges and opportunities across our GSC service lines and in our different divisions around the globe. Save Job Expert- RTR, Finance Close the popup

> Job Category: Software Job Type: Full Time Job Location: Infopark - Kochi Experience: 5 - 7 Years Key Responsibilities Lead the Site reliability engineering team Layout schedule and shift plans for the team Manage tickets and allocate tasks for team members Work collaboratively with peers and management Ensure transparent communication with the customer Provide direction and assistance to team members Record and track team SLAs and workflows Ensure that the monitoring systems and procedures are aligned with industry best practices, regulatory requirements, and security policies. Implement metrics-driven processes to ensure service quality Skill Set Knowledge in monitoring tools such as Zabbix, Nagios, etc Knowledge/experience in ticketing systems such as Zoho Desk /JIRA etc Strong problem-solving skills, particularly in investigating and analyzing recurring issues. Hands-on knowledge of Linux fundamentals, System administration, scripting, performance tuning, etc Strong problem-solving skills and ability to think under pressure Basic knowledge of cloud environments such as AWS, Azure, Google Cloud, etc Basic knowledge of networking, routing and switching Communication and documentation skills Experience: 5 7 years of L2 monitoring

Job Title Investment Servicing Analyst Job Description Kick start your career with one of Britans top employers - Join our dynamic trading services team based in Bangalore. So, who are we? Hello, we re IG Group. No, not Instagram - though were a pretty big deal ourselves. We re a global, FTSE 250-listed company made up of a collection of progressive fintech brands in the world of online trading and investing. The best part? We ve snapped up many awards for our top-class platforms, forward-thinking products, and incredible employee experiences. We believe in financial freedom. And our purpose is to help ambitious people achieve it. Around 400,000 people use our groundbreaking technology and forward-thinking platforms to trade the financial products they know and love. Did we mention we have offices in 18 countries? Yes, when you join IG Group, youll have the chance to work across multiple brands, with people all over the world. Join us for an exciting future and let s innovate together. Your role in the team Your role will be to help deliver world-class and industry leading support to our global client base across various verbal/written channels. You dont need a background in finance to apply; were looking for people with a passion for providing excellent service and who have an interest in learning more about financial markets. This entry level role is ideal for those with strong interpersonal skills seeking work in a fast-paced, challenging and team-focused trading environment with 24/7 coverage(rotational shifts). We are looking for a culture-fit, the company prides itself of a vibrant and fun working culture that offers an enjoyable work environment to pursue productivity. What you ll do You will be responsible for: - Resolving clients queries wrt the account, trades, payment, admin tasks etc. - Responsible to deliver quality service to the clients. - Take ownership and provide complete resolution. - Mentor your team members and help them grow. Who we re looking for You re curious about things like the client experience, the rapid developments in tech, and the complex world of fintech regulation. You re also a confident, creative thinker with a knack for innovating. We know that you know every problem has a solution. Here, you can try new ideas, and lead the way in creating inspiring experiences for our clients and everyone around you. What you ll need for this role We are looking for someone with: *A degree-level education (any subject) * Experience of working in a customer facing role (Preferable) * Fluency in English (verbal and written) * A Sales background, good working knowledge of any additional European language, Chinese or Arabic would all be a distinct advantage. * Excellent interpersonal and communication skills * A logical and analytical approach to problem solving * Confident to employ basic math s skills, particularly mental arithmetic. * Strong team player and time management skills * Literacy in MS Office * Can handle an administrative role * Ability to work well under pressure. How you ll grow When you join IG Group, we want you to have more than a job - we want you to have a career. And you can. If you spot an opportunity, we want you to chase it. Stretch yourself, challenge your self-beliefs and go for the things you dream of. With internal and external learning opportunities, and the tools to help you skyrocket to success, we ll support you all the way. And these opportunities truly are endless because we have some bold targets. We plan to expand our global presence, increase revenue growth, and ultimately deliver the world s best trading experience. We d love to have you along for the ride. The perks As well as having the chance to attend regular social events, get funding for your charitable endeavors and join a range of special interest groups, you ll receive an attractive selection of benefits working with IG: * Performance-related bonuses * Pension, insurance and medical plans * Career-focused technical and leadership training * Contribution to gym memberships and more * Shift allowance, as applicable * Company transportation (pick up and drop) as per shift requirements. Where you ll work We follow a hybrid working model; we reckon it s the best of both worlds. This model also feeds into our secret ingredients for innovation: diversity, flexibility, and close connection. Plus, you ll be welcomed into a diverse and inclusive workforce with a lot of creative energy. Ask our employees what their favourite thing is about working at IG, and you ll hear an echo of our culture ! That s because you can come to work as your authentic self. The things that make you, you - like your ethnicity, sexual orientation, faith, age, gender identity/expression or physical capacity - can bring a fresh perspective or new skill to our business. That s why we welcome people from various walks of life; and anyone who wants to help us realise our vision and strategy. So, if you re keen to connect with our values, and lead the charge on innovation, you know what to do. Apply now Number of openings 0

Do you enjoy carrying out operations efficiently and feel enthusiastic about maintaining mutually beneficial relationships with clients? If your answer is a resounding yes, then we are hunting for you. As a Operations Executive at SmartQ, your primary goal will be to take responsibility for managing and optimizing the day-to-day operations to ensure efficiency, quality, and alignment with the overall strategic goals of the organization. In addition, you must be adept at strategic planning, team leadership, and problem-solving to navigate the complexities of operational management. Do you possess all these skills and wish to make an impact in the world of food and technology? Join us now! Promoting the utilization of the digitized platform, communicate the benefits and convenience of the SmartQ ordering APP, including associated offers. Encourage adoption by downloading and using the App, offering training, and assisting those without the App in placing orders and making payments through various digital wallets. Engage daily with food partners to update menu items, coordinate with the tech team to reflect changes on the App and ensure timely push notifications and banner displays. Conduct Cafe LENS and hygiene checklists, perform hourly governance checks on LENS, and address issues while reporting incidents, accidents, and near misses to the reporting manager. Foster a positive work culture and ensure timely, high-quality service. Gather feedback from employees and clients at cafeterias regularly. Ensure compliance with company and statutory requirements for displays, counters, and service areas. Oversee cafeteria counters to ensure adherence to laid-out OSPs (Operating Standard Procedures). Inspect work areas during and after use, ensuring proper waste disposal. Maintain Health, Safety, and Environment (HSE) and temperature records, reporting any variances. Ensure equipment operates according to Equipment Safety Work Procedures (ESWP) and report any downtime to relevant departments. The candidate will be required to work six days a week. Qualifications: Passionate about providing top-notch service to both clients and employees. Possess strong communication skills in both English and the local language, ensuring a positive and excellent experience for all with a positive attitude. Tech-savvy with basic computer knowledge, a passionate learner, and characterized by honesty and integrity. A team player with the ability to lead and manage food partner employees, demonstrating self-motivation to take initiatives. A graduate with a preference for holding a minimum craft course certification in Hospitality. Requires a minimum of 1 year of relevant experience. : .

What is the Senior IS Analyst in FTT IEO Administration group responsible for? We are seeking a detail-oriented and experienced Senior IS Analyst to oversee the end-to-end lifecycle of telecom circuits, including planning, commissioning, and decommissioning. The ideal candidate will have a strong background in telecom infrastructure, circuit design, vendor coordination, lifecycle management, and Telecom Expense Management, ensuring optimal network performance and cost efficiency. What is the ongoing responsibility of Senior IS Analyst? The Senior IS Analyst will be part of Franklin Templeton s global Cloud FinOps team. In addition to Circuit Lifecycle Management, the team is also responsible to Telecom Expense Management and Cloud Financial Management. The ideal candidate should be flexible and interested in learning and working on initiatives across the team s various practices. Key Responsibilities: Circuit Planning & Design: Assist Network Engineering Team analyze network requirements and design telecom circuits to support business and operational needs. Collaborate with engineering and architecture teams to ensure alignment with network standards and capacity planning. Commissioning: Coordinate with vendors, carriers, and internal teams to provision and activate new circuits. Validate circuit configurations and ensure successful integration into the network. Maintain accurate documentation and inventory of all active circuits. Decommissioning: Identify underutilized or obsolete circuits and lead the decommissioning process. Ensure proper validation, documentation, and cost recovery from decommissioned assets. Inventory Management: Maintain a comprehensive database of all telecom circuits, including status, capacity, cost, and lifecycle stage. Monitor circuit performance and utilization to recommend upgrades or changes. Track contract renewals, SLAs, and billing accuracy with telecom providers. Invoice Management & Validation: Oversee the automated and manual collection of telecom invoices from global vendors. Validate charges, allocations, and contract compliance using the TEM platform (e.g., Asignet, Tangoe, Calero, etc.). Identify billing anomalies and initiate dispute resolution processes. Vendor & Contract Oversight: Maintain relationships with telecom vendors and TEM providers. Monitor SLAs, contract terms, and service quality metrics. Evaluate vendor performance and recommend improvements or transitions. Reporting & Analysis: Generate regular reports on circuit utilization, cost optimization, and lifecycle status. Provide insights and recommendations to improve network efficiency and reduce operational costs. Generate monthly spend reports and forecasts. Track KPIs such as invoice accuracy, SLA compliance, and cost savings. Support audits and executive reporting with detailed financial insights. What ideal qualifications, skills & experience would help someone to be successful? Bachelor s degree in Telecommunications, Information Technology, or a related field. 5+ years of experience in telecom circuit planning and lifecycle management. Strong understanding of telecom technologies (MPLS, Ethernet, SD-WAN, etc.). Experience with circuit inventory tools and network management systems. Proficiency with TEM platforms (e.g.,Asignet, Tangoe, Cass, Sakon, Calero). Experience with enterprise systems like Coupa, Workday is a plus. Excellent analytical, organizational, and communication skills. Ability to manage multiple projects and stakeholders in a fast-paced environment. Job Level - Individual Contributor Work Shift Timings - 2:00 PM - 11:00 PM IST Experience our welcoming culture and reach your professional and personal potential! Our culture is shaped by our diverse global workforce and strongly held core values. Regardless of your interests, lifestyle, or background, there s a place for you at Franklin Templeton. We provide employees with the tools, resources, and learning opportunities to help them excel in their career and personal life. Hear more from our employees By joining us, you will become part of a culture that focuses on employee well-being and provides multidimensional support for a positive and healthy lifestyle. We understand that benefits are at the core of employee well-being and may vary depending on individual needs. Whether you need support for maintaining your physical and mental health, saving for life s adventures, taking care of your family members, or making a positive impact in your community, we aim to have them covered. Highlights of our benefits include: Professional development growth opportunities through in-house classes and over 150 Web-based training courses An educational assistance program to financially help employees seeking continuing education Medical, Life and Personal Accident Insurance benefit for employees. Medical insurance also cover employee s dependents (spouses, children and dependent parents) Life insurance for protection of employees families Personal accident insurance for protection of employees and their families Personal loan assistance Employee Stock Investment Plan (ESIP) 12 weeks Paternity leave Onsite fitness center, recreation center, and cafeteria Transport facility Child day care facility for women employees Cricket grounds and gymnasium Library Health Center with doctor availability HDFC ATM on the campus Franklin Templeton is committed to fostering a diverse and inclusive environment. If you believe that you need an accommodation or adjustment to search for or apply for one of our positions, please send an email to . In your email, please include the accommodation or adjustment you are requesting, the job title, and the job number you are applying for. It may take up to three business days to receive a response to your request. Please note that only accommodation requests will receive a response.

Experience 14+ Yrs in SCM domain areas of Sourcing & Procurement BPO/GBS service industry experience - preferred Skills and Experience Required Knowledge of Quality Monitoring process and system Experience in Building Quality programs independently within Supply chain function Experience in Conceiving, developing and deploying Customized Quality management programs Good knowledge in MS-Office (excel etc.) Knowledge and ability to use data in order to generate, analyze and present information and insight Preferred Certifications in Six Sigma. Quality management Certification from Recognized Institutions Good Communication and analytical skills Roles & Responsibilities Lead Quality Assurance and Quality functions, ensuring compliance with global regulatory standards. Develop Strong governance Structure and operational mechanisms to embed quality as part of the BAU deliverables. Develop Quality as a Service Enablement area supporting seamless operations. Manage CAPA processes and statistical training for team members. Develop and maintain quality systems supporting design, production, testing, and regulatory compliance Support and lead internal, customer audits. Guide root cause investigations and resolution of quality issue Monitor transactional process quality and provide feedback for Procurement and Sourcing business processes Perform quality checks and provide feedback to the buyers/ analysts/ Senior buyers by maintaining quality standards as per quality plan Client satisfaction/ dissatisfaction measurement & analysis through independent surveys. Continuous Improvement: Ability to engage in quality orientation for sustained continuous improvement in processes and systems

Role Overview As a Senior Executive - Premium Customer Experience, you will be at the forefront of client engagement and revenue generation. Your primary objective is to drive revenue growth by building and deepening strong relationships with premium clients. This includes daily interaction, providing strategic market insights, timely execution of orders, and delivering an exceptional customer experience. Key Responsibilities 1. Client Engagement & Revenue Generation Maintain daily interactions with assigned (mapped) clients to nurture long-term relationships. Share insightful research reports from reputed research houses to support client decision-making. Ensure timely and accurate order placement, backed by pre-order confirmations. Proactively identify and onboard new Relationship clients to grow the client base and meet revenue targets. 2. Customer Service Excellence Respond promptly to client queries and communications, ensuring adherence to defined Service Level Agreements (SLAs). Deliver high-touch service to achieve top-tier client satisfaction and relationship scores. Troubleshoot and resolve client issues swiftly, acting as a trusted advisor and first point of contact. Qualifications & Skills Education: Bachelors degree in Finance, Business Administration, or related field. Experience: Proven experience in client relationship management, preferably within the financial services industry. Financial Acumen: Strong understanding of financial products, markets, and investment strategies. Communication: Excellent verbal and written communication skills; ability to convey complex information clearly. Client-centric Mindset: Passion for delivering high-quality service and building meaningful client relationships. Tech-savvy: Comfortable using dealing terminals and order placement systems. Adaptability: Ability to thrive in a fast-paced, target-driven environment. Problem-Solving: Strong decision-making skills with a proactive and solution-oriented approach. Why Join Us? Work with a high-performing, client-focused team. Exposure to premium clientele and diverse financial markets. Continuous learning and professional development opportunities. A dynamic work culture that values innovation, ownership, and results.

Some careers shine brighter than others. If you re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. We are currently seeking an experienced professional to join our team in the role of Consultant Specialist. In this role, you will: Should be fluent with use of the tooling / MI enhancements to provide business and IT with key information which can be used to drive quality, cost and productivity actions. Drive down outstanding problems, perform pro-active problem management, report on service quality and identify opportunities for reduction in cost. Work closely with support, development and business teams to ensure quality objectives are agreed and met. Engage with stakeholders within value streams to ensure a standard approach and adherence to group directives/policies. Adhere to and be able to demonstrate adherence to internal controls. This will be achieved by adherence to all relevant procedures, keeping appropriate records and, where appropriate, by the timely implementation of internal and external audit points, including issues raised by external regulators. Adhere to all relevant processes/procedures and liaise with Compliance department about new business initiatives at the earliest opportunity. Design, develop and implement various dashboards using Service Now as the HSBC Group recognized Service Management tool. Ensure adequate training is provided whenever there is a change in process. Foster a culture of compliance. Pro-actively review services and identify preventative measures to reduce risk profile. Demonstrate agility while respond to customers needs. Requirements To be successful in this role, you should meet the following requirements: ITIL implementation of service management disciplines, processes tools in previous role. Practical hands of knowledge of Service Now and Qlik Sense report development, Strong analytical skills, lateral thinking, planning and interpersonal skills. Ability to think creatively to drive innovative solutions. Ability to communicate with impact, both verbal and written. Strong prioritization, co-ordination root cause investigation skills. Confident decision maker and demonstrates task and objective ownership. Ability to work as part of a Global virtual team across multiple regions. Strong interpersonal skills with ability to build maintain relationships and work collaboratively across boundaries. Excellent oral and written communication and presentation skills in English and Ability to communicate with impact. Can do attitude with the willingness to take ownership. Desired Skills: Understanding of DevOps Tooling. Tooling and automation related experience such as use of MS Sharepoint, Advanced Excel including Macros, JIRA / Confluence tools will be a plus. Awareness of SRE Fundamentals - SLO\SLI\Error Budget. Experience and knowledge in Financial Industry as Service Management or Production Support, better have customer facing support experience. .

To underwrite mortgage business and manage the portfolio in assigned branch/location o Review and assess a broad range of complex loan applications within defined guidelines and accordingly take decision or recommend for approval to higher authorities. o Under write proposals as per the laid down policies & procedure to honour the agreed SLAs and manage city/area business volumes. o Conduct personal discussion with customers to establish credit worthiness and ensure completion of credit/KYC documents and verification- telephonic, field & collateral visits. o Assess income to obligation ratios, loan to value ratios, in depth knowledge of rational behind calculation of ratios and its impact on loan performance over long tenures. o Maintain Portfolio MIS, Delinquency MIS and other operations related MIS of the cluster and regularly reporting the same. o Build and facilitate the best outcomes for clients by building and leveraging effective relationships with third parties o Take ownership of client queries and use industry knowledge and experience to overcome challenges and solve problems o Exceed service quality standards and strive for continuous process improvement o Undertake critical review of the credit proposals with a view to bring out the industry, business, financial, management and facility structure risk contained in the credit proposal. o Ensure collateral and other credit risk mitigation to facilitate the approving authority to take decision on the credit proposal. o Enable quick turnaround time of credit lending proposals for the mortgage business comprising of loan against property, and home loan business in close liaison with the sales team. o Undertake ongoing review of the credit exposures to ensure that the exposure continues to be bankable. o Facilitate critical review and documentation of the proposals and effectively monitor the client & collateral creditworthiness from the pre sanction to post disbursement phase & undertaking steps for risk mitigation, whenever required, while ensuring adherence to legal & documentation norms & policies o Manage the credit underwriting function of his/her branch and facilitate quick turnaround of credit lending proposals for the branch in close liaison with the local credit analysts and sales team. o Follow up and ensure recovery of quick mortality cases between 12 -18 MOV. Qualification : Graduate, Masters/Post Graduate Certifications : CA/MBA (Preferable)

To underwrite and manage the portfolio in assigned branch/location Responsibilities : Review and assess a broad range of complex loan applications within defined guidelines and accordingly take decision or recommend for approval to higher authorities. Under write proposals as per the laid down policies & procedure to honor the agreed SLAs and manage city/area business volumes. Conduct personal discussion with customers to establish credit worthiness and ensure completion of credit/KYC documents and verification- telephonic, field & collateral visits. Assess income to obligation ratios, in depth knowledge of rational behind calculation of ratios and its impact on loan performance during the loan tenure. Maintain Portfolio MIS, Delinquency MIS and other operations related MIS of the cluster and regularly reporting the same. Build and facilitate the best outcomes for clients by building and leveraging effective relationships with third parties Take ownership of client queries and use industry knowledge and experience to overcome challenges and solve problems Exceed service quality standards and strive for continuous process improvement Undertake critical review of the credit proposals with a view to bring out the industry, business, financial, management and facility structure risk contained in the credit proposal. Ensure collateral and other credit risk mitigation to facilitate the approving authority to take decision on the credit proposal. Enable quick turnaround time of credit lending proposals for the business in close liaison with the sales team. Undertake ongoing review of the credit exposures to ensure that the exposure continues to be bankable. Facilitate critical review and documentation of the proposals and effectively monitor the client & collateral creditworthiness from the pre-sanction to post disbursement phase & undertaking steps for risk mitigation, whenever required, while ensuring adherence to legal & documentation norms & policies Manage the credit underwriting function of his/her branch and facilitate quick turnaround of credit lending proposals for the branch in close liaison with the local credit analysts and sales team. Educational Qualification: Post Graduate/ Graduate in any discipline

Experience 8 to 12 Yrs in SCM domain areas of Sourcing & Procurement BPO/GBS service industry experience - preferred Skills and Experience Required Knowledge of Quality Monitoring process and system Experience in Building Quality programs independently within Supply chain function Experience in Conceiving, developing and deploying Customized Quality management programs Good knowledge in MS-Office (excel etc.) Knowledge and ability to use data in order to generate, analyze and present information and insight Preferred Certifications in Six Sigma. Quality management Certification from Recognized Institutions Good Communication and analytical skills Roles & Responsibilities Lead Quality Assurance and Quality functions, ensuring compliance with global regulatory standards. Develop Strong governance Structure and operational mechanisms to embed quality as part of the BAU deliverables. Develop Quality as a Service Enablement area supporting seamless operations. Manage CAPA processes and statistical training for team members. Develop and maintain quality systems supporting design, production, testing, and regulatory compliance Support and lead internal, customer audits. Guide root cause investigations and resolution of quality issue Monitor transactional process quality and provide feedback for Procurement and Sourcing business processes Perform quality checks and provide feedback to the buyers/ analysts/ Senior buyers by maintaining quality standards as per quality plan Client satisfaction/ dissatisfaction measurement & analysis through independent surveys. Continuous Improvement: Ability to engage in quality orientation for sustained continuous improvement in processes and systems

Senior Delivery Manager - End User Experience - - - - - - - - - - - - Key Responsibilities: EUX Service Availability and Performance: Ensure consistent availability and optimal performance of EUX services. Monitor and address issues related to end-user equipment, onsite support, helpdesk services, and procurement processes. Implement best practices and standards to improve the end-user experience. Leadership: Lead and manage the EUX functions ensuring alignment with organizational goals. Foster collaboration within the team and with other departments. Mentor and guide team members, facilitating skill development and growth. Vendor Management: Oversee contracts and relationships with vendors to ensure service quality and adherence to SLAs. Evaluate vendor performance and manage negotiations to optimize cost and service delivery. Project and Operations Management: Oversee and coordinate EUX-related projects, ensuring timely delivery and alignment with objectives. Manage day-to-day operations, ensuring seamless support for end-users. Security and Compliance: Ensure that EUX services comply with organizational security policies and standards. Implement measures to safeguard user data and maintain system integrity. Cost Management: and Contract Management Monitor and manage the budget for EUX services, ensuring cost-effectiveness. Identify opportunities for cost optimization while maintaining service quality. Single Point of Contact: Act as the primary liaison with the EUX service line for all EUX-related topics. Communicate effectively with stakeholders, ensuring clarity and alignment on priorities and goals. Skills Required. In depth experience in IT service management, with a strong focus on end-user services. Proven track record in managing projects, operations, and vendors. In-depth understanding of EUX topics, including end-user equipment, onsite support, helpdesk, and procurement processes. Experience in managing diverse teams and fostering cross-functional collaboration. Knowledge of ITIL practices and frameworks is highly desirable. Availability Flexibility to work from the office 3-4 days a week. Flexible to collaborate with global teams across different time zones.

Position: Senior Manager Location: Noida Experience: 4.58 Years Qualification: B.TechProject Role: Senior Manager Open Positions: 1Job Role We are seeking a results-driven Senior Manager to lead solution architecture and automation initiatives, ensure SLA compliance, and guide operational excellence. This role involves working closely with internal teams and stakeholders to deliver high-quality service, manage escalations, and foster a culture of continuous improvement.\u2705 Must-Have Skills Proficiency in WorkBlaze for operational and team performance management Strong background in solution architecture and requirement gathering Expertise in incident and problem management, including L3 support escalation handling Proven ability to maintain quality standards and ensure SLA compliance Experience in team coaching, training, and knowledge management Customer-first mindset with a focus on CSAT (Customer Satisfaction) and FCR (First Contact Resolution)

Job Description JOB PURPOSE: Strategic Leadership and Business Growth Regulatory and Compliance Management Operations and Financial Oversight Stakeholder Management - Building strong relationships with internal and external stakeholders KEY ACCOUNTABILITIES: Define and execute the company s vision, mission, and long-term strategy aligned with GIFT City s financial and regulatory ecosystem. Develop new products and services tailored for the International Financial Services Centre (IFSC) framework. Ensure adherence to IFSCA (International Financial Services Centres Authority) regulations, RBI, Tax and any other statutory / requirement. Engage with regulators and government authorities to align business operations with compliance requirements. Implement risk management, AML (Anti-Money Laundering), and KYC (Know Your Customer) norms. Will have to sign off on KYC as well as security documents. Oversee the financial performance, risk management, and operational efficiencies of the organization. Optimize cost structures while ensuring service quality and customer satisfaction. Manage capital allocation, treasury functions, and international transactions in compliance with IFSC regulations. Build strong relationships with internal stakeholders. Represent the company in industry forums, government interactions, and global financial summits. Maintain transparent communication with the board of directors and shareholders. Perform the role of Approver. Job Context Ensure compliance with all internal and HO policies and processes Ensure all policies / procedures / SoPs are in place for the branch as required internally and by the regulators. FRAMEWORKS, BOUNDARIES, & DECISION-MAKING AUTHORITY: Key Stake holders to include: - GIFT City Regulator - IFSCA International Business Management Team Various teams in Head Office including, but not limited to, Compliance, Operations, Finance, Governance teams amongst others. Qualifications Minimum Qualification: Chartered Accountant / MBA or an equivalent international qualification having Minimum Experience of 10 years in front line or head of department.

We are looking for the right people people who want to innovate, achieve, grow and lead. We attract and retain the best talent by investing in our employees and empowering them to develop themselves and their careers. Experience the challenges, rewards and opportunity of working for one of the world s largest providers of products and services to the global energy industry. Job Duties Under direct supervision, assists with delivery of Optimization services to make safe and cost-effective recommendations to the customer during the course of the well. Observes and assists with accurate collection and documentation of drilling optimization data. Analyzes and interprets optimization data to assist in the planning and resolution of complicated drilling related engineering problems within the disciplines of drilling optimization. Assists in the creation of accurate and professional reports provided to the customer including daily report, end of section report, end of well report, and specific incident reports. Provides high quality service to the customer in order to ensure continued business, identifying opportunities for use of additional services and new technologies where possible. Actively participates in quality improvement processes. Learns broad range of optimization skills through assisting in projects of varying complexity. Requires an undergraduate degree Science, Technology, Engineering or Math and a minimum of 1.5 years relevant industry experience. Qualifications Location Sai Radhe Building 100, 101, Pune, Monaghan, 411001, India Requisition Number: 198429 Job Family: Engineering/Science/Technology Product Service Line: Sperry Drilling Svcs Full Time / Part Time: Full Time

Skill required: Sales Operations - Sales Enablement Designation: Delivery Lead Manager Qualifications: Any Graduation Years of Experience: 13 to 18 years What would you do Transforming sales to become a future-ready and digital B2B revenue engine.Backend sales operations , maintaing and creating sales reports , dash boardsEquip sales teams with the right content, training, and data to drive sales activity. What are we looking for "- Exceptional leadership, team-building and motivational skills- Gained substantial experience in the technology (High Tech and Software) sector, driving initiatives that improved online presence and customer engagement on a global scale- Result oriented leader managing teams of 150+ HC working in remote and hybrid environment.- Deep expertise in managing sales operations back office processes with knowledge of operations processes, tools and technology.- Successfully navigated and collaborated across diverse cultural landscapes in Americas, Europe and AsiaPacific, enhancing cross-border teamwork and communication- Proven record in complex problem solving and executive escalation management- Strong analytical and logical skills to interpret metrics and drive actionable insights- Fostering the teams with the mindset of innovation, out of box approach and use of new age technologies- Proficiency in change management, negotiation, and influencing stakeholders- Exceptional verbal and written communication skills, with fluency in English""- Project & Program Management- Six Sigma and/or delivery excellence industry practices or programs- Ability to establish strong client relationship- Ability to manage multiple stakeholders- Adaptable and flexible- Collaboration and interpersonal skills- Problem-solving skills- Commitment to quality- Negotiation skills- Process-orientation- Thought Leadership""ERP Skills: Salesforce, SAP (S4 Hana)Mandatory:PMPi certification or experienceOptional:Certified Black belt Six SigmaAdditional ERP skills (preferred):Incentive, Pricing, Order booking and fulfillment tools" Roles and Responsibilities: "Strategic Operations Leadership:Use forecasts and budget data to make informed decisions that drive success. Standardize business and people processes across sites for maximum efficiency and scalability. Design and implement operational strategies that optimize performance globally. Oversee infrastructure, facilities, and staffing to meet evolving business needs. Service Excellence & OptimizationMonitor operational metrics and analyze data to assess service quality and identify areas for improvement. Understand customer perspectives to enhance service delivery and ensure successful outcomes. Continuously enhance service procedures, policies, and standards to exceed customer expectations. Foster a culture of best-practice sharing within the Global Operations community. Understand customer perspectives to enhance service delivery and ensure successful outcomes. Workforce & Team ManagementBuild and lead a high-performing team of Operations and Site Managers. Assign responsibilities, provide mentorship, and encourage innovation for maximum impact. Oversee workforce management to meet SLAs, ensuring speed, quality, and efficiency targets are achieved. Champion HR best practices to create a positive, safe, and legally compliant work environment. Collaboration & InfluencePartner with Delivery Leadership, Department Heads and Country Leads to align strategies with company goals. Encourage cross-functional collaboration to identify and seize new revenue opportunities. Stay informed on industry trends to guide decision-making and keep operations future-ready. " Qualification Any Graduation

Job Track Description: Performs tasks based on established procedures. Uses data organizing and coordination skills to perform business support or technical work. Requires vocational training, certifications, licensures, or equivalent experience. General Profile Has a developed proficiency of analytical or operational processes. Completes atypical assignments. Works within established procedures and practices. Establishes the appropriate approach for new assignments. Acts as a resource for colleagues. Completes work with limited supervision. Functional Knowledge Has developed skills in a range of processes, procedures, and systems. Business Expertise Understanding of how best teams integrate and work together to achieve company goals. Impact Impacts a team, by example, through the quality service and information provided Uses discretion to change work procedures and practices. Leadership Provides guidance and support to junior team members. Problem Solving Provides solutions to atypical problems based on existing precedents or procedures. Interpersonal Skills Exchanges information and ideas effectively. Responsibility Statements Responsible for RFQ management buying activities, negotiation, exception management, quality control, and vendor relations. Assists Project Team Lead to identify process gaps, improvement, and any other ancillary tasks as project support. Ensures integrity of the entire sourcing process through the proper approval process. Assists the Project Team Lead in preparation and assignment of open un-reconciled item to the reviewers. Provides real-time suggestions to bring accuracy and efficiency. Provides feedback to reviewers on errors and training. Performs other duties as assigned. Complies with all policies and standards.

Job Track Description: Performs tasks based on established procedures. Uses data organizing and coordination skills to perform business support or technical work. Requires vocational training, certifications, licensures, or equivalent experience. General Profile Expands skills within an analytical or operational process. Maintains appropriate licenses, training, and certifications. Applies experience and skills to complete assigned work. Works within established procedures and practices. Works with a moderate degree of supervision. Functional Knowledge Has developed skillset in a range of processes, procedures, and systems. Business Expertise Understanding of how teams integrate and work best together to support the achievement of company goals. Impact Impacts a team, by example, through the quality service and information provided. Follows standardized procedures and receives moderate supervision and guidance. Leadership Has no supervisory responsibilities. Manages own workload. Problem Solving Uses existing procedures to solve standard problems without supervisory approval. Interpersonal Skills Exchanges information and ideas effectively. Responsibility Statements Manages client employee data for recruitment records of potential employees, online tests, and travel expenses. Coordinates logistics for recruiting events with vendors and prepares event reports. Administers pre-employment screening checks in collaboration with other departments and vendors. Ensures proper paperwork for new candidates, including medical and fit reports. Ensures new hires have required information and instruction in preparation for their first day of work. Performs other duties as assigned. Complies with all policies and standards.

Job Track Description Performs tasks based on established procedures. Uses data organizing and coordination skills to perform business support or technical work. Requires vocational training, certifications, licensures, or equivalent experience. General Profile Expands skills within an analytical or operational process. Maintains appropriate licenses, training, and certifications. Applies experience and skills to complete assigned work. Works within established procedures and practices. Works with a moderate degree of supervision. Functional Knowledge Has developed skillset in a range of processes, procedures, and systems. Business Expertise Understanding of how teams integrate and work best together to support the achievement of company goals. Impact Impacts a team, by example, through the quality service and information provided. Follows standardized procedures and receives moderate supervision and guidance. Leadership Has no supervisory responsibilities. Manages own workload. Problem Solving Uses existing procedures to solve standard problems without supervisory approval. Interpersonal Skills Exchanges information and ideas effectively. Responsibility Statements Manages client employee data for recruitment records of potential employees, online tests, and travel expenses. Coordinates logistics for recruiting events with vendors and prepares event reports. Administers pre-employment screening checks in collaboration with other departments and vendors. Ensures proper paperwork for new candidates, including medical and fit reports. Ensures new hires have required information and instruction in preparation for their first day of work. Performs other duties as assigned. Complies with all policies and standards.

Job Track Description Performs tasks based on established procedures. Uses data organizing and coordination skills to perform business support or technical work. Requires vocational training, certifications, licensures, or equivalent experience. General Profile Expands skills within an analytical or operational process. Maintains appropriate licenses, training, and certifications. Applies experience and skills to complete assigned work. Works within established procedures and practices. Works with a moderate degree of supervision. Functional Knowledge Has developed skillset in a range of processes, procedures, and systems. Business Expertise Understanding of how teams integrate and work best together to support the achievement of company goals. Impact Impacts a team, by example, through the quality service and information provided. Follows standardized procedures and receives moderate supervision and guidance. Leadership Has no supervisory responsibilities. Manages own workload. Problem Solving Uses existing procedures to solve standard problems without supervisory approval. Interpersonal Skills Exchanges information and ideas effectively. Responsibility Statements Manages client employee data for recruitment records of potential employees, online tests, and travel expenses. Coordinates logistics for recruiting events with vendors and prepares event reports. Administers pre-employment screening checks in collaboration with other departments and vendors. Ensures proper paperwork for new candidates, including medical and fit reports. Ensures new hires have required information and instruction in preparation for their first day of work. Performs other duties as assigned. Complies with all policies and standards.

Job Track Description: Performs tasks based on established procedures. Uses data organizing and coordination skills to perform business support or technical work. Requires vocational training, certifications, licensures, or equivalent experience. General Profile Has advanced, specialized expertise within a range of analytical or operational processes. Completes assignments and facilitates the work of others. May coordinate assignments beyond work area. Proposes improvements to processes and methods. Acts as a lead, coordinating the work of others, but is not a supervisor. Works autonomously within established procedures. Functional Knowledge Has developed skills in a range of processes, procedures, and systems. Acts as a technical expert in some areas. Business Expertise Understanding of how best teams integrate and work together to achieve company goals. Impact Impacts a team, by example, through the quality service and information provided. Suggests enhancements to work procedures and practices to improve efficiency. Leadership Serves as a team lead. May allocate work to team members. Provides subject matter guidance to junior team members. Problem Solving Provides solutions to atypical problems with little or no precedent. Interpersonal Skills Exchanges information and ideas effectively. Uses tact and diplomacy when dealing with others. Responsibility Statements Supports emergency procurement processes as needed by the client. Monitors open requisitions, expedite, and closeout before turnaround. Works with stakeholders to ensure proper recommendation and documentation is received for the procurement process. Assists Team Leaders in extracting data for dashboard on process and reconciliation metrics. Provides supporting records and documentation to assist with audits. Ensures that adequate and updated process documentation and desktop procedures exist and are utilized. Contributes towards quality efforts and guides the quality verifiers team. Participates in first-level tasks and quality check tasks. Performs other duties as assigned. Complies with all policies and standards.