1694 Service Quality Jobs - Page 29

The Customer Service Executive plays a crucial role in the Customer Experience department by assisting customers, partners, and stakeholders with their queries and needs. As a brand ambassador for the company, you are responsible for ensuring excellent customer service and promoting customer centricity within the organization. Your main responsibilities include providing top-notch customer service, enhancing the overall customer service experience, and driving organic growth. You will take ownership of customer issues, ensuring they are resolved efficiently and effectively. It is essential to establish a clear mission of improving service quality and implementing strategies to achieve this g...

As a Senior Managed Services Client Delivery Specialist at NTT DATA, you will be entrusted with the advanced responsibility of overseeing the end-to-end delivery of managed services contracts to clients. Your role will be crucial in maintaining client satisfaction through the successful delivery of services according to agreed service definitions and Service Level Agreements (SLAs). You will act as the primary point of contact for client inquiries, escalations, and feedback, ensuring that client expectations are not only met but exceeded. In this position, your day-to-day activities will involve proactive client communication, project management, technical oversight, and problem-solving. You...

You will be working as a part of the finance consulting team at PwC where your focus will be on providing consulting services related to financial management and strategy. Your responsibilities will include analyzing client needs, developing financial solutions, and offering guidance and support to help clients optimize their financial performance, improve decision-making, and achieve their financial goals. In the financial operations department at PwC, you will specialize in enhancing the efficiency and effectiveness of financial operations within organizations. This will involve assessing financial processes, identifying areas for improvement, and designing and implementing solutions to st...

As the responsible individual at the ground hub, your primary objective is to oversee various aspects of mail communications, customer call handling, and regulatory clearance. You will be in charge of coordinating with internal and external parties, such as PUDs, warehouses, and the origin team, to ensure seamless operations. Additionally, monitoring exception cases, providing customer service support, and tracking shipments will be crucial elements of your role. Your key responsibilities will include managing all mail communications at the Ground Hub, handling exception cases effectively, ensuring customer satisfaction through quality service provision, tracking shipments for timely updates...

The ideal candidate for this role will have the responsibility to regularly review open complaints, ensuring response time and closure as per SLAs. Achieving revenue generation targets will be a key focus along with ensuring preventive maintenance adherence and auditing the quality of service on a regular basis. Maintaining customer i-base hygiene and regularly updating end user data in the system will be crucial. Your role will involve driving customer engagement and maintaining a high Customer Satisfaction Index (CSI). Building strong relationships with customers by ensuring timely maintenance and proactively addressing concerns will be essential. Developing and maintaining Channel infrast...

About The Role Job Title: SQ-Quality Analyst-Service Department/Group: Service Quality Location: Noida, Mumbai, Bangalore, Hyderabad Will Train Applicant(s): Yes About The Role Role and Responsibilities Manage and monitor operational activities related to successfully completing quality work (e.g., work plans/schedules, call monitoring, case files, productivity tracking and other quality reviews). Regularly conduct audits and participate in regular structured interventions. Ensure the team managed is calibrated on the requisite benchmark. Execute periodic projects having a direct linkage to improvement in productivity, increased throughput, and reduction in costs, improving quality and net p...

CEC-Relationship Manager-VRM Enter Custom Internal Posting Description Short Description for Internal Candidates To exclusively handle Wealth/Privy Outbound calls- schedule equivalent experience profiles from other competitors. Differentiated training to make them universal phone banking officers cross training in cards, liabilities, assets. This ski Description for Internal Candidates To exclusively handle Wealth/Privy Outbound calls- schedule equivalent experience profiles from other competitors. Differentiated training to make them universal phone banking officers cross training in cards, liabilities, assets. This skill will also do sales with assigned customer based mapped to them. Measu...

Team Leader Lead a team of Virtual Relationship Managers (VRM) responsible of service, sales, and profitability from assigned portfolio. Collaborating with fulfilment teams to ensure best in class conversion ratios. Ensure availability of trained manpower to maintain production at 100% capacity. Meet cost to income ratios as determined by Score card. Adherence to Standards of Performance. Meeting Customer Satisfaction index as measured through NPS surveys. Job Requirements: Graduate with 7+ years of experience or Post Graduate with around 5 years of experience, of which a min 3 years leading a team of 15+ Full Time Employees. People management skill essential. Experience in working in a tele...

Team Leader Lead a team of Virtual Relationship Managers (VRM) responsible of service, sales, and profitability from assigned portfolio. Collaborating with fulfilment teams to ensure best in class conversion ratios. Ensure availability of trained manpower to maintain production at 100% capacity. Meet cost to income ratios as determined by Score card. Adherence to Standards of Performance. Meeting Customer Satisfaction index as measured through NPS surveys. Job Requirements: Graduate with 7+ years of experience or Post Graduate with around 5 years of experience, of which a min 3 years leading a team of 15+ Full Time Employees. People management skill essential. Experience in working in a tele...

1. Team Supervision & Leadership Supervise daily operations of the call handling team, ensuring productivity and service quality. Allocate daily tasks and manage shift schedules to ensure adequate staffing and coverage. Provide ongoing coaching, mentoring, and performance support to all team members. Be the first point of contact for team queries and issue resolution. Maintain a positive, accountable, and collaborative team culture. 2. Call Quality Monitoring & Feedback Audit at least 35 calls per agent daily to ensure compliance with quality and process standards. Monitor live calls regularly to assess call handling quality. Provide constructive feedback and corrective training daily and we...

Job Description BU - MC Department ( Service - MC ) EX - Service Job Location Regional Office BU / Dept MC BU Level / Grade EX Job Role/ Function Service Designation Area Service Manager 1 Educational Qualification Necessary: B. E. Premium college with a very good academic record Optional: MBA 2 Age Minimum: Maximum: 33 YRS 3 Experience Minimum: 3 Maximum: 8 Industry Specifications: OEM Automotive Preferred Exposure: ASM - Service 4 Reporting Report to (Designation) No. of Reportees Direct Reporting RM - Service Individual Contributor Indirect Reporting (if any) NA NA 5 Job Responsibilities Handling territory as ASM. Step up the customer experience. Meet the Business targets on Free Service ...

flexi-barista Now Brewing - Talent Seekers! #tobeapartner From the beginning, Starbucks set out to be a different kind of company. One that not only celebrated coffee but also connection. We are a neighborhood gathering place, a part of your daily routine. Get to know us and you will see: we are so much more than what we brew. We call our employees partners because we are all partners in shared success. We are known to develop and support partners who are guided by the passion of providing service to others. We make sure everything we do is through the lens of humanity from our commitment to the highest-quality coffee in the world, to the way we engage with our customers and communities to d...

Starbucks India is a 50:50 Joint Venture between Tata Global Beverages and Starbucks Coffee Company. Currently, we have presence in 30 cities with over 230 stores through a network of over 2,300+ passionate partners (employees). Our core business is more than just coffee. We are in the people business selling coffee. And we know our success depends on the people we hire, retain and develop. Our mission statement - To inspire and nurture the human spirit - one person, one cup and one neighbourhood at a time and core values are the roots of our culture and serve as guidepost for our partners. We re called partners, because it s not just a job, it s our passion. Together, we embrace diversity t...

Under direct supervision, the Mail Fulfillment Clerk provides administrative support services to various areas within the Vehicle Operations department. This position performs clerical tasks such as addressing all incoming and outgoing mail, copying, sorting, logging and filing client and business transactions along with other general clerical functions as assigned. The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction. Starting wage of $18 per hour or approximately $37,440 USD annually. Location: Position is based in our Fishers, IN office. Hours: Monday Friday, 8:00am 4:30pm ET (40-hour work week) Responsibilities: Assist wi...

You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. Job Track Description: Performs business support or technical work, using data organizing and coordination skills. Performs tasks based on established procedures. In some areas, requires vocational training, certifications, licensures, or equivalent experience. General Profile Developed proficiency in a range of processes or procedures through job-related training and experience. Completes a variety of atypical assignments. Works within defined processes and procedures to find the appropriate approach for new assignments. Acts as an informal resource f...

You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. Job Track Description: Performs business support or technical work, using data organizing and coordination skills. Performs tasks based on established procedures. In some areas, requires vocational training, certifications, licensures, or equivalent experience. General Profile Ability to perform analytical and operational processes. Entry-level position with limited requirements for licenses, training, and certifications. Applies experience and skills to complete assigned work. Works within established procedures and practices. Works with a close degre...

Job Description This is an onsite role where accommodation will be provided to the incumbent at the students hostel. We are looking for a proactive, empathetic, and organised resident executive to be the point of contact for students residing at our partner accommodation facility. The person will play a critical role in enhancing the students living experience by understanding and addressing their concerns, ensuring smooth coordination with the accommodation property management team, monitoring timely payments, and supporting students during emergencies. Activities and Tasks Responsibilities would include, but not be limited to, the following: 1. Student Engagement and Support: Acting as the...

Job Description This is an onsite role where accommodation will be provided to the incumbent at the students hostel. We are looking for a proactive, empathetic, and organised resident executive to be the point of contact for students residing at our partner accommodation facility. The person will play a critical role in enhancing the students living experience by understanding and addressing their concerns, ensuring smooth coordination with the accommodation property management team, monitoring timely payments, and supporting students during emergencies. Activities and Tasks Responsibilities would include, but not be limited to, the following: 1. Student Engagement and Support: Acting as the...

Job Title: Analyst - Enablement Work Type: Permanent Location: DLF Cyber Park - Gurgaon It s more than a career at NAB. It s about more meaningful work, more global opportunities and more innovation beyond boundaries . Your job is just one part of your life. When you bring your ideas, energy, and hunger for growth, you ll be recognised and rewarded for your contribution in return. You ll have our support to excel for our customers, deliver positive change for our communities and grow your career. NAB has established NAB Innovation Centre India as a centre for operations and technology excellence to support NAB deliver faster, better, and more personalized experience to customers and colleagu...

Led by Rodolphe Saad , the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions. Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050. Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mo...

As Associate Relationship Manager at SmartQ, your primary goal will be to lead and oversee a frontline Partner team of food service associates. In addition, the candidate must coordinate various tasks related to food production planning, engineering, and front-of-house services. Also, ensure all activities comply with Health & Safety and Food Safety regulations. Exercise general responsibilities to facilitate the efficient organization of the contract, aligning with contractual terms and conditions. Additionally, focus on enhancing the overall customer experience through effective management and service delivery. Do you possess all these skills and wish to make an impact in the world of food...

Do you enjoy carrying out operations efficiently and feel enthusiastic about maintaining mutually beneficial relationships with clients? If your answer is a resounding yes, then we are hunting for you. As an Associate Relationship Manager at SmartQ, your primary goal will be to lead and oversee a frontline Partner team of food service associates. In addition, the candidate must coordinate various tasks related to food production planning, engineering, and front-of-house services. Also, ensure all activities comply with Health & Safety and Food Safety regulations. Key responsibilities Promote a positive work culture and ensure punctual delivery of high-quality service. Resolve issues and prom...

Job_Description":" JOB Description for Windows System Admin L1 Customer Name Axis Bank WVL LOCATION Mumbai / Bangalore DOMAIN Windows Level (L1/L2/L3) L1 Required Relevant Domain Experience 2 3 years Job Type (Onsite/Remote) Onsite Shift details (General/ 24X7) 24x7 Qualification B.E./Diploma/BSC-IT Certifications Any Certification on Windows / VMware technologies is a must Role Purpose System Admin Support Services for enhancing the service quality to their business users. JOB RESPONSIBILITIES - CPU, Disk and Memory monitoring using tools provided by Axis Bank - Disk management - creating partitions for the different types of servers - Disk space management for OS partition(s) - System Log ...

About Rentokil PCI About the Role: The JM Supervisor is responsible for managing a team of technicians and delivering quality Termite services, optimising material consumption and service excellence through them. The incumbent will report to the OM / AOM/ Sr OE and will have to work as part of a multi-functional team and this involves collaboration with the internal team and external stakeholders. Job Responsibilities: Manage a team of technicians and deliver Service Excellence through a team. Ensure contractual obligations to our customers are met; ensuring consistently high standards of workmanship are delivered. Supervision of Termite jobs, SMEs jobs in absence of TSPO jobs, and supportin...

What will you contribute? Reporting to the IT Client Delivery Manager, the IT Service Delivery Manager is the key interface between Finastra internal Business contacts on one side and the Technology organization on the other side, contributing to the overall delivery of technology and services to ensure a world class customer experience. As a member of the Service Delivery team for the respective LOBs, you will be responsible for the day-to-day service commitments, overall satisfaction of the business and its Clients, service level performance, enablement of IT business partners in line with IT policies and best practice and proactive management of IT service impacting issues impacting the r...