3018 Service Quality Jobs - Page 26

matrimony.com Ltd is one of India s largest consumer internet companies and the most trusted matrimony brand in the world with a strength of over 3500 associates in India and abroad. We are Indias first consumer Internet Company to get listed with market capitalization of more than Rs.2000 Crores. matrimony.com provides both matchmaking and marriage related services through websites, mobile sites and mobile applications and is also complemented by 130+ company owned retail outlets. Its flagship products are Bharat Matrimony, Community Matrimony and Elite Matrimony in the matchmaking business, with over 5 million active members availing our services. With a strong leadership in matchmaking, m...

About Phone Banking Group The Phone Banking Group is responsible for giving the service for issue s and queries of Retail, SME and Corporate Customers They are also responsible for providing service for multiple kind of products like CASA, Cards and retail assets and for servicing the customers 24/7*365 days The Phone Banking Group Team Member is responsible for achieving the business targets They should also ensure that service quality is as per the benchmarked level that needs to be maintained Responsible for execution/uploading of disbursement requests in SCFM software/ Finnacle, on the basis of requests from customers on phone banking and email channels Ensure registration of Corporate S...

RB - Affluent Business:NRI Greenchannel Team INTERNAL USAGE No of Vacancies 1 Manager Is a Team leader N Team Size NA Grade Business RETAIL BANKING Department AFFLUENT Sub - Department NRI Location The candidate will be expected to monitor and drive NRI customer servicing experience across channels (branch, PBC, digital, etc) and products (assets, cards and third party products) This includes tracking product servicing landscape and metrics, periodic review of servicing journeys and process adherence, understanding pulse of priority customers through feedback, tracking & reporting key service quality & experience metrics to leadership, detailing out initiatives for improving service experien...

Company Description The Machan is a renowned eco-resort featuring unique treehouse accommodations that blend luxury with ecological sustainability. Located in the lush forested area of Jambulne, one of the world's top 25 biological hotspots, the resort offers breathtaking views and a tranquil retreat into nature. Committed to environmentally friendly hospitality, The Machan utilizes renewable energy, rainwater harvesting, and organically cultivated landscapes. It serves as an ideal destination for leisure getaways, celebrations, or business events, offering state-of-the-art facilities like a 3,000 sq ft arboreal Executive Centre. Conveniently situated just 2.5 hours from Mumbai and 1.5 hours...

As a Project Manager for multiple IT projects across India, your role involves managing the execution and timely delivery of projects. Your responsibilities include: - Managing multiple IT projects across India - Leading a cabling team on-site - Conducting site surveys as per customer requirements - Managing project manpower for execution - Ensuring service quality as per SOP guidelines - Traveling across India for site requirements and projects - Executing IT & ELV projects with advanced experience - Delivering IT projects to customers with quality work on time - Meeting with customers to understand project requirements - Handling onsite safety parameters - Developing detailed project plans...

As a Patient Relations Coordinator, your role involves handling patient inquiries and grievances to enhance service quality and the overall patient experience. Your responsibilities include: - Handling and resolving patient grievances professionally, ensuring prompt follow-up and feedback. - Providing patients with information on hospital procedures, billing, insurance, and amenities. - Maintaining accurate records of patient interactions, complaints, and resolutions. - Coordinating with doctors, nursing staff, and other departments to ensure smooth patient flow. - Promoting a patient-centric culture through effective communication. - Providing regular updates to patients and families regard...

Responsibilities Product Strategy & Development: - Define and execute the ocean freight product strategy for both FCL and LCL services. Develop trade lane-specific plans (e.g., Asia-Europe, ISC-Middle East, ISC-Africa). Innovative service offerings include value-added services and digital solutions. Carrier & Vendor Management :- Build and maintain strategic relationships with shipping lines and co-loaders. Negotiate competitive freight rates, space allocations, and service contracts. Monitor carrier performance and resolve service issues proactively. Pricing & Procurement :- Lead pricing strategy and procurement for ocean freight across trade lanes. Ensure margin optimization while maintain...

About The Role Project Role : Security Delivery Lead Project Role Description : Leads the implementation and delivery of Security Services projects, leveraging our global delivery capability (method, tools, training, assets). Must have skills : Ping Identity Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :We are looking for an experienced IAM professional with 6-7 years of hands-on experience in PingFederate, PingAccess, and PingID. The ideal candidate will be well-versed in SSO, Federation protocols (SAML, OAuth), and production support activities including troubleshooting and incident resolution. Roles & ...

Role Purpose: To champion Haldirams commitment to Atithi Devo Bhava by designing, driving, and delivering exceptional guest experiences across all touchpoints. The role will own feedback systems, service recovery mechanisms, and delight programs to ensure every guest interaction reflects care, consistency, and cultural pride. Through insights and continuous improvement, this role will connect people, process, and emotion making every Haldirams experience memorable. Key Responsibilities: 1. Guest Feedback & Insights Manage end-to-end Guest Feedback Systems including surveys, complaint portals, and social media listening. Build a structured framework for capturing, analysing, and acting on gue...

SUMMARY Job Title: Customer Support Executive International Voice Process, Salary Up to 5.75 LPA (CTC) Location: Pune Company: Top Indian MNC IT & Customer Support Employment Type: Full - Time Education: Graduate Experience: 1yr and above can apply Only local candidates can apply Key Responsibilities: Handle inbound/outbound international customer calls Resolve queries and deliver excellent customer service Maintain service quality and documentation standards Work in a fast-paced support environment Requirements Must have excellent English speaking skills Experienced professionals (1+ year in international voice support) Must be currently in Pune Willingness to work from office Benefits Oppo...

Cleaning (Sweeping, Moping, and Washing) the entire area including the bathrooms, and corridors as per Institution standards, changing bed linens, replacing towels, maintaining housekeeping equipment and supplies in good condition reporting any maintenance issues or safety hazards immediately. Following safety, hygiene, and cleaning protocols and providing courteous service and responding promptly to the needs of the employers. The role involves maintaining cleanliness, hygiene, and comfort in all areas. Candidates should have an eye for detail, a positive attitude, and the ability to deliver high-quality service consistently. Functional Area INSTITUTION Essential Qualification SSLC /HSC Des...

Oversee daily operations and performance across multiple Blown locations. Recruit, train, and mentor Salon Managers and staff to ensure high-quality service delivery. Monitor and evaluate salon performance, including revenue, customer satisfaction, and operational standards. Develop and implement sales strategies to achieve business targets across the cluster. Maintain optimal staffing levels and schedule staff efficiently across all salons. Ensure all salons comply with hygiene, safety, and brand standards. Handle escalated customer issues and ensure prompt, satisfactory resolution. Monitor inventory levels and coordinate stock replenishment for all locations. Conduct regular audits to ensu...

Strategic Responsibilities Serve as team leader for the designated Business unit s (BU)/ Function/ Process at GFC and coordinate with the team members, process leads, business controllers, GFC manager, corporate accounting teams to execute the strategic plans of the organisation pertaining to the BU s. Assist the management in determining the feasibility of implementing special projects, and developing new programs. Drive Continuous improvement. Operational Responsibilities Manage respective accounting operations including Payables, Receivables, General Accounting, Cost & Inventory Accounting, and Revenue Recognition to deliver timely and accurate financial reports for month, quarter and yea...

Responsibilities Serve as team leader for the designated Business unit s (BU)/ Function/ Process at GFC and coordinate with the team members, process leads, business controllers, GFC manager, corporate accounting teams to execute the strategic plans of the organisation pertaining to the BU s. Assist the management in determining the feasibility of implementing special projects, and developing new programs. Drive Continuous improvement. Operational Responsibilities Manage respective accounting operations including Payables, Receivables, General Accounting, Cost & Inventory Accounting, and Revenue Recognition to deliver timely and accurate financial reports for month, quarter and year end. Ens...

Key Responsibilities: Facility Operations Support in managing day-to-day facility operations across technical, soft services, and administrative functions. Maintain and track all AMC s, housekeeping, security, pest control, landscaping, etc. Review AMC performance, adherence to scope of work, and service level agreements (SLA). Stores / Inventory Management Oversee Store operations including receipt, issue, and stock maintenance of consumables and spares. Ensure proper documentation, stock verification, and material audits. Optimize inventory levels and coordinate with vendors for timely replenishment. Vendor & Staff Management Coordinate with vendors, contractors, and service providers to e...

Assist in onboarding new Captains / Team Leads: delivering modules, workshops, role-plays. Assist in refreshers / upskilling trainings (product updates, service changes, premium customer handling). Maintain training materials; update when needed. Conduct QA reviews of missions / interactions / fulfilment tasks against defined scorecards. Coordinate with Captains / Team Leads / Ops to resolve urgent issues or escalations. Monitor metrics: error/defect rates, compliance, customer feedback, escalations. Participate in calibration sessions ensure consistency across QA Sessions Provide feedback to frontline agents (Captains) and Team Leads, especially on quality lapses or improvement areas. Gener...

Your role is in offering every customer a unique experience and turning their dreams into a Gucci creation. You will make a real difference for each of our clients. Reporting to the xx, the Client Advisor is responsible to provide customers with top quality service by meeting their needs and expectations as well as to increase the brand loyalty by communicating as Gucci ambassador" the philosophy and the culture of the Brand. Serve customers accordingly with Gucci selling ceremony. Provide exceptional customer service experience by greeting, listening, and assisting customers in exceeding their needs, demonstrating an excellent knowledge of the products as well as of Gucci history and herita...

Identifying and creating partnership with new potential student recruitment agencies and other educational or training providers. Actively involved in assisting the team for achieving the student recruitment target for each intake. Developing and sustaining solid relationships with company stakeholders, recruiting partners and customers. Analysing customer feedback data to determine whether customers are satisfied with company products and services. Supporting the programme management team members to maximise the enrolment. Attending business meetings and providing training to new recruiting partners regularly. Providing insight into product development and competitive positioning. Analysing...

We are looking for a customer-focused and experienced Senior Desk Officer (SDO) to support branch banking operations and deliver high-quality service to walk-in customers The SDO will play a key role in servicing clients across segments, resolving queries, and supporting the Service Officer as needed This role also involves non-transactional servicing, reconciliation, and cross-selling of ficial products Service walk-in customers across all segments, ensuring prompt and courteous assistanceGenerate leads for New-To-Bank (NTB) customers and actively cross-sell ficial productsAct as a backup to the Service Officer (SO) during peak hours or absencesHandle non-transactional servicing tasks such ...

To support the business objectives of driving service level i.e enhance customer experience with excellent service delivery Roles and Responsibilities Ensuring customer s closure request is processed timely Coordinate with relevant team to ensure correct resolution Highlight non adherence or delay in resolution from stakeholders to immediate superiors for support Execute best practices to ensure reduction in complaints and errors Display ownership in handling service requests of customers with accurate resolution Update MIS/Reports accurately with details required Contribute towards improvement in TAT and NPS Take ownership in additional activities to drive team performance Education Minimum...

We are looking for a proactive and customer-focused Service Manager to oversee branch operations and ensure exceptional service delivery. This role involves managing daily branch activities, ensuring compliance with regulatory standards, and driving service excellence. The Service Manager will also be responsible for team supervision, complaint resolution, and maintaining high service scores. Manage and improve service scores of the branchOversee day-to-day branch operations ensuring smooth functioningEnsure strict adherence to compliance, audit, and regulatory requirementsAuthorize and verify system inputs by SO/SDO/RO for customer transactions and service requestsManage branch lobby and cu...

Overview Lutron s Gurgaon team is looking for a Senior Customer Service Representative for the Gurugram location. In this role you ll play a key role in delivering exceptional support and creating meaningful experiences for our customers. Through hands-on product training, impactful customer interactions, and collaborative team initiatives, youll not only elevate the service we provide but also grow your own career. This role offers a pathway to contribute your expertise across our customer-facing teams, driving lasting value and making a real difference every day. Interact with customers as the one-stop solution for all their needs from product selection to expedite requests to problem reso...

ROLE PURPOSE: To support the development of the GEDU business, its people, processes, technologies, and data to ensure revenue targets are reached, service quality is maintained, and continually improved and operational efficiency maximised. ROLE and RESPONSIBILITIES: Identifying and creating partnership with new potential student recruitment agencies and other educational or training providers. Actively involved in assisting the team for achieving the student recruitment target for each intake. Developing and sustaining solid relationships with company stakeholders, recruiting partners and customers. Analysing customer feedback data to determine whether customers are satisfied with company ...

Key Responsibilities: Manage coordination within medical services to deliver on service quality standards and monitor clinical and other established indicators to ensure ongoing quality assurance. Implement and adhere to SOPs in all clinical specialities, conducting regular medical audits on an ongoing basis. Strictly adhere to the organization s regulations and policies, especially infection control, patient safety, and JCI/ NABH. Ensure proper standard operative procedures are in place for the efficient care of patients (admission, care, and discharge). Support continuous quality improvement and participate in and contribute to all the service quality assurance activities. Monitor the cont...

SUMMARY Job Title: Customer Support Executive International Voice Process, Salary Up to 5.75 LPA (CTC) Location: Pune / Bangalore (Interviews in Kolkata) Company: Top Indian MNC IT & Customer Support Employment Type: Full-Time Education: Graduate Experience: 1yr and above can apply Only Kolkata candidates can apply, who wants to relocate Pune/ Bangalore Key Responsibilities: Handle inbound/outbound international customer calls Resolve queries and deliver excellent customer service Maintain service quality and documentation standards Work in a fast-paced support environment Requirements Must have excellent English speaking skills Experienced professionals (1+ year in international voice suppo...