Cluster Manager

• Oversee daily operations and performance across multiple Blown locations.
• Recruit, train, and mentor Salon Managers and staff to ensure high-quality service delivery.
• Monitor and evaluate salon performance, including revenue, customer satisfaction, and operational standards.
• Develop and implement sales strategies to achieve business targets across the cluster.
• Maintain optimal staffing levels and schedule staff efficiently across all salons.
• Ensure all salons comply with hygiene, safety, and brand standards.
• Handle escalated customer issues and ensure prompt, satisfactory resolution.
• Monitor inventory levels and coordinate stock replenishment for all locations.
• Conduct regular audits to ensure smooth operations and policy compliance.
• Prepare performance and financial reports for senior management.
• Collaborate with the marketing team to plan local promotional activities.
• Foster a positive team culture and promote employee engagement.

Requirements

• Bachelor s degree in Business Administration, Hospitality Management, or a related field (preferred).
• Minimum 3 years of experience in salon, spa, or retail management; multi-location management experience is a plus.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Proven track record in achieving sales and operational goals.
• Sound understanding of salon operations, customer service, and beauty industry trends.
• Proficiency in Microsoft Office and salon management software.
• Strong problem-solving and decision-making skills.
• Ability to travel between salon locations as required.