Customer Service Consultant

Company Description

The Machan is a renowned eco-resort featuring unique treehouse accommodations that blend luxury with ecological sustainability. Located in the lush forested area of Jambulne, one of the world's top 25 biological hotspots, the resort offers breathtaking views and a tranquil retreat into nature. Committed to environmentally friendly hospitality, The Machan utilizes renewable energy, rainwater harvesting, and organically cultivated landscapes. It serves as an ideal destination for leisure getaways, celebrations, or business events, offering state-of-the-art facilities like a 3,000 sq ft arboreal Executive Centre. Conveniently situated just 2.5 hours from Mumbai and 1.5 hours from Pune, it promises a nature-filled escape alongside privacy and relaxation.

Role Description

This is a full-time on-site role for a Customer Service Consultant located in Mumbai. The Customer Service Consultant will be responsible for ensuring excellent customer service by addressing inquiries, assisting guests during their stay, and resolving any concerns promptly. Daily responsibilities include providing accurate information about the resort, maintaining high customer satisfaction, and fostering a positive guest experience. The role involves collaboration with various teams to ensure seamless service delivery and enjoyment for all visitors.

Qualifications

• Strong interpersonal skills to effectively communicate and build rapport with a diverse range of clients
• Proven experience in customer satisfaction, customer support, and maintaining a high standard of service quality
• Ability to enhance customer experience by providing personalized and attentive service
• Knowledge of customer service best practices and strategies for resolving guest concerns seamlessly
• Ability to multi-task, work flexible hours, and operate efficiently in a dynamic environment
• Relevant experience in hospitality or eco-tourism is a plus
• Bachelor's degree in Hospitality, Business Administration, or a related field is preferred