Customer Service Consultant

You will be working as a Customer Service Consultant at GreedyGame, a leading ad-tech company specializing in helping mobile app developers and publishers monetize their products through innovative advertising solutions. Your primary role will be to provide first-line support to clients, ensuring a seamless onboarding experience, handling basic technical queries, and supporting day-to-day client operations, particularly managing inbound queries and performance metrics. Key Responsibilities: - Manage daily inbound customer tickets via email and chat, resolving queries related to integration and ad setup on high volume tickets. - Assist in onboarding new clients, guiding them through the setup process, and ensuring a seamless experience. - Monitor and track client KPIs, proactively identifying areas for improvement and adoption. - Collaborate with cross-functional teams (Tech, Sales) to escalate and resolve complex client issues via Zoho CRM. - Maintain and update internal knowledge bases, FAQs, and customer education content. - Conduct post-integration follow-ups to drive product adoption and ensure customer satisfaction. Qualifications Required: - 2-5 years of experience in client support, onboarding, or customer success (internships count!). - Excellent written and verbal communication skills. - Familiarity with CRM systems (Zoho CRM preferred) is a plus. - Preferred experience with B2C interactions. About GreedyGame: GreedyGame is a pioneer in the ad-tech industry, focusing on providing user-first advertising solutions to mobile app developers and publishers. With a portfolio of over 1,500 apps, GreedyGame is at the forefront of redefining mobile monetization through native, rewarded, and gamified ad formats. For more details, you can read about GreedyGame's offerings on Pubscale & Offerwall.,