Job
Description
About GreedyGame GreedyGame is a leading ad-tech company helping mobile app developers and publishers monetize through innovative, user-first advertising products. With over 1,500 apps onboarded, we are redefining mobile monetization with native, rewarded, and gamified ad formats. Read more about us: Pubscale & Offerwall Role Overview As a Customer Success Executive, you’ll act as the first line of support. You’ll ensure a smooth onboarding experience, assist with basic technical queries, and support day-to-day client operations especially managing inbound queries and performance metrics. This is an entry-level role ideal for someone with strong communication skills, an interest in ad-tech or mobile apps, and a desire to learn and grow within a fast-paced team. What You’ll Do – Day To Day Manage daily inbound customer tickets via email and chat, resolving queries related to integration and ad setup (approximately 100–150 interactions/month). Assist in onboarding new clients, guiding them through setup and ensuring a seamless experience. Monitor and track client KPIs, proactively identifying areas for improvement and adoption. Collaborate with cross-functional teams (Tech, Sales) to escalate and resolve complex client issues via Zoho CRM. Maintain and update internal knowledge bases, FAQs, and customer education content. Conduct post-integration follow-ups to drive product adoption and ensure customer satisfaction.. What We’re Looking For 0–2 years of experience in client support, onboarding, or customer success (internships count!). Excellent written and verbal communication skills. Familiarity with CRM systems (Zoho CRM preferred) is a plus. Why Join Us Work on a high-impact product solving real-world challenges for app developers. Opportunity to grow into account management, product consulting, or technical success roles. Skills: customer engagement,technical support,onboarding,crm,team collaboration,customer success,client support,product knowledge,crm systems,data analysis,communication skills,adaptability,inbound lead generation,time management,communication,zoho crm Show more Show less
