1694 Service Quality Jobs - Page 23

The Cloud Specialist 2 is primarily responsible for providing a swift response to incidents that disrupt business services. The role aims to minimize the adverse impact on Hyland s customer business functions and ensure the best possible levels of service quality and availability are maintained. This involves identifying, classifying, and prioritizing incidents, as well as coordinating resources to resolve issues as quickly as possible. You will be troubleshooting and resolving incidents when there aren t critical incidents. What you will be doing Responsibilities Respond to basic inbound phone calls tickets and emails from internal and external resources requesting assistance with cloud hos...

Job Purpose The Global Category Manager is responsible to manage their supplier commodity panel with a strong financial QCD performance orientation Key Responsibilities Develop the regional and global strategies of the panel under their responsibility. Enforce group and local conditions as required Develop and present the short / medium / long term action plan of their commodity that meets the objectives of the Industry Procurement performance strategy Provide market data on their category for the Sector Global reference for the Sector on their categories Accountable to present Category Roadmap up to date on 6M Rolling base Coordinate volume /planned productivity discounts for their global c...

In the Role you get: - Hands on experience in ReactJS, ExpressJS, NodeJS - 3-5 years of technical experience in full stack development - Hands-on experience in ReactJS - Hands-on experience with scripting languages in the back end (NodeJS, Python, Golang etc). - Hands-on experience delivering microservices based architectures and design - Hands-on experience working with Kubernetes based applications and container workloads - Cloud Native (specifically good experience designing 12-factor apps). - In depth understanding of Contract first/API first design and delivery experience. Strong experience in API design (OAS, middleware, external vs internal facing, etc.) - Define Sutherland s reputati...

About The Role Skill required: Talent & HR - Talent Management Designation: Delivery Lead Manager Qualifications: Any Graduation Years of Experience: 13 to 18 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Improve workforce performance and productivity, boosts business ...

Project Role : Delivery Lead Project Role Description : Manages the delivery of large, complex projects using appropriate frameworks and collaborating with sponsors to manage scope and risk. Drives profitability and continued success by managing service quality and cost and leading delivery. Measures and communicates progress to leadership within committed time frames. Proactively support sales through innovative solutions and delivery excellence. Must have skills : SAP Sales and Distribution (SD) Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Delivery Lead, you will manage the delivery of large and...

As the Front Desk Supervisor, you will be responsible for performing the following tasks to the highest standards: Supervise Front Desk staff to ensure smooth and efficient operation during the assigned shift. Communicate effectively both verbally and in writing to provide clear directions to staff. Assign and instruct Guest Service Agents in the details of work, observing their performance and encouraging improvements. Use creative management skills to solve guest and team member problems, ensuring compliance with company standards to ensure consistent high-quality guest relations. Manage desk, resolve guest concerns, handles emergencies and other challenges that may occur during the assign...

Training Executive The Training Executive coordinates and manages the implementation of hotel trainings in line with brand and hotel policies and procedures. This role develops and maintains training resources, implements systems that promote growth and development, and ensures that all promises to stakeholders are delivered. The Training Executive assists the Learning and Development Manager in creating an effective and efficient operation for the Training department. What will I be doing As the Training Executive, you will be responsible for performing the following tasks to the highest standards: Maintain employee records, including personnel files and learning history. Schedule and coord...

We are looking for customer success managers who can who can work with our clients and our engineers to ensure timely delivery. The business verticals we are focusing on are real-estate, healthcare, education, automotive and retail. If you enjoy the challenge of onboarding, training and supporting businesses to use new technology platforms, we would love to hear from you. Objectives Guide onboarding of customers on Kenyt.AI SaaS platform Manage communications and deal with customer issues in an efficient and timely manner Interact and Support clients across geographies (India and abroad) Keep up with the trends in the industry and platform capabilities of the competition Explain insights and...

Rekruiters Resource Managment LLP is looking for Job openings for Service Manager in Chennai Noida Hyderabad to join our dynamic team and embark on a rewarding career journeyTeam Management: Oversee a team of service technicians, coordinators, and support staff. Provide leadership, guidance, and mentorship to ensure efficient and effective service operations. Set performance expectations, conduct regular performance evaluations, and provide feedback to team members.Service Delivery: Ensure the timely and successful delivery of services to customers. Coordinate service requests, assign tasks to technicians, and monitor progress to ensure customer satisfaction and adherence to service level ag...

Job Title: Consultant Function: Business Consulting Transformation -Major Projects Advisory (MPA) Base Location: Delhi / Mumbai / Hyderabad Project Location: Anywhere in India Overview KPMG in India provides a specialist Major Projects Advisory ( MPA ) services to enable Project Owners / Promoters, Government bodies, and/or other stakeholders to deliver infrastructure and construction projects successfully. The MPA services proposition is to enable our clients to achieve leadership in project delivery and operational excellence across the asset / project lifecycle. In offering MPA services, we do not replace typical project entities such as the internal client teams, PMCs, design consultants...

Handle inbound patient/caregiver enquiries via phone, WhatsApp, email Conduct outbound calls to follow up with leads Understand patient medical situation and emotional needs Educate clients on how Integrative Therapy complements medical treatment Recommend suitable product and services based on segment and stage Address objections and concerns with empathy Follow sales scripts and SOPs, maintain high service quality Achieve monthly conversion targets (sales closures) Maintain accurate records in CRM Coordinate with clinical team for smooth onboarding of new patients Participate in regular sales training & feedback sessions Requirements Bachelor s degree in any field (Healthcare, Psychology, ...

District Lead - Health Systems Strengthening - India Health Action Trust (IHAT) About IHAT: About Program: Sr Deputy Director or any person designated by him/her. Travel Requirements: 70% Job Summary : District Lead Health System is a dedicated leadership position is proposed to enhance the integration and delivery of health reforms at the district level, with an intensive focus on Deoria Sadar MP blocks. This role will ensure strategic coordination, capacity enhancement, and systems strengthening to improve the accessibility, quality, and accountability of health services. The District Lead Health System will provide strategic leadership and coordination across several key domains, includin...

Role Name: Group Lead, KHMS Role Band: Band 11 The KHMS Lead drives the deployment and sustainability of the Kraft Heinz Management System (KHMS) within Global Business Services (GBS) and its BPO partners. KHMS is a structured framework that embeds routines, tools, and standards to achieve operational excellence (OpEx) through daily continuous improvement. This role focuses on cultivating an OpEx culture, empowering teams to own and improve their workflows, and delivering measurable business outcomes. The KHMS Lead acts as a strategic partner, coach, and change agent, ensuring GBS/BPO operations align with organizational goals. Primary Objective Embed a sustainable culture of operational exc...

Role Summary The Helpdesk Executives responsible for providing excellent customer support to clients seeking information about studying abroad and immigration. This role involves addressing inquiries, resolving issues, and ensuring a positive experience for clients throughout the application process. Duties and Responsibilities Serve as the first point of contact for clients seeking information about studying abroad and immigration. Respond promptly and professionally to inquiries through various channels, including phone calls, emails, and live chat. Arrange a call back from concerned advisors for resolving detailed query of clients. Coordinate with internal teams to ensure timely and accur...

The primary responsibility is to ensure profitability of the cluster and achieving the targets allotted for CASA, TPP, fee etc through the branches. Ensure effective customer service, brand building, and process compliance across all branches. Responsible for people management, lower attrition, and ensuring smooth branch operations. Ensure branch expansion and profitability of each branch. Suggest & execute BTL activities for acquisition of merchants. Provide timely & structured feedback - operator, user & competitors. Ensures that all credit and risk parameters applicable to the region are met with. Ensures that all service quality targets for the region are met with.,

Red Hat is looking for a customer-focused technology professional to take on the role of Delivery Executive for key growth Telecommunications customers. As a Delivery Executive, you will act as a trusted advisor to customers, ensuring their success with Red Hat products and maximizing the value derived from Red Hat product subscriptions. Your responsibilities will be crucial to the long-term success of Red Hat's subscription-based business model, focusing on customer satisfaction, renewals, and incremental sales. Your role will involve collaborating with cross-functional teams to provide project and software portfolio management for both customer-led projects and projects led by Red Hat Serv...

Evaluate potential product quality complaints and initiate applicable records and actions within proper Quality System. Own and process quality complaint as per applicable procedures. Determine, facilitate and/or approves reportability assessments and decisions based on applicable procedures. Author and submit applicable regulatory reports (MDR, MIR, etc.) to competent authorities when deemed required. Monitor the status and progression of complaints under investigation and initiate actions to facilitate its resolution and closure. Review and approve the results of Engineering, Manufacturing, Quality, Service and/or Supplier evaluations and investigations of complaints. Performs queries to p...

Job Title: Senior Consultant Function: Business Consulting Transformation -Major Projects Advisory (MPA) Base Location: Delhi / Mumbai / Hyderabad Project Location: Anywhere in India . Qualification Engineering / Architecture / Commerce Degree and Post-Graduation in Management / CA or Equivalent 10- 12 yrs of experience in project management in Mining Sector, handling private and govt clients Functional experience in coal and metal mines operationalization, project controls, project planning and monitoring, budget and cost management, project reviews, PMO set-up and implementation, risk management, procurement and contract management is desired. Role & Responsibilities Deliver advisory servi...

About Rentokil PCI About the Role: The Operations Manager shall be responsible for the entire Operations of the Branch and will manage all the operations colleagues directly (Technicians, Service Planners, OE, AOM). The JD lists down duties and responsibilities of Operations Manager to be positioned in Large Branches. The incumbent will report to the Branch Manager and will have to work as part of a multi-functional team and this involves collaboration with the internal team and external stakeholders. Job Responsibilities: Core Operations Ensure only qualified (trained & certified) and competent manpower (Technicians, OE, planner) are assigned jobs & deployed at site. Coach & train OEs & AOM...

Your Responsibilities: System setup and manage quality support activities such as account setup, inquiry status, order status, and payment status. Responsible for monitoring the end-to-end quality transaction. Focus on improving shipment transaction numbers on our products. Assist shipment operations in innovative methods to improve metrics Analyze quantitative and qualitative data to enhance shipment performance and customer experience Tackle shipment operation problems in creative and logical ways and identify effective solutions from buyer and seller both the ends. Create effective working relationships with customers by managing objectives and expectations and ensure process and data-dri...

Some careers shine brighter than others. If you re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. We are currently seeking an experienced professional to join our team i...

. Qualification Engineering / Architecture / Commerce Degree and Post-Graduation in Management / CA or Equivalent 2 years of post-qualification experience in project management with industrial construction of Oil Refinery, Chemical Plants, Manufacturing Plant Projects, Infrastructure projects like Airports, Ports, Highways, Metro, Water & Irrigation Functional experience in project controls, project planning and monitoring, budget and cost management, project reviews, PMO set-up and implementation, risk management, procurement and contract management is desired. . Role & Responsibilities Deliver advisory services (one or more workstreams) under team lead guidance and ensure service quality A...

As a Program Manager, you will be responsible for one Customer Program consisting of customer support services, purchasing, warehouse management and other contract compliance activities. You will coordinate purchasing, customer services, vendor relationships and warehousing activities in accordance with company policies, procedures and principles. Responsibilities: Confers with customers on programs performance and evaluate areas for improvement and expanded services. Administers on-site human resource activities as required. Monitors programs effectiveness and prepares monthly reports, including cost, performance, service quality and improvements. Analyzes supplier performance and makes rec...

. Qualification Engineering / Architecture / Commerce Degree and Post-Graduation in Management / CA or Equivalent 10- 12 yrs of experience in project management with industrial construction of Oil Refinery, Chemical Plants, Manufacturing Plant Projects, Infrastructure projects like Airports, Ports, Highways, Metro, Water & Irrigation Functional experience in project controls, project planning and monitoring, budget and cost management, project reviews, PMO set-up and implementation, risk management, procurement and contract management is desired. Role & Responsibilities Deliver advisory services (one or more workstreams) under team lead guidance and ensure service quality Actively support te...

In the Role you get: - Hands on experience in ReactJS, ExpressJS, NodeJS - 3-5 years of technical experience in full stack development - Hands-on experience in ReactJS - Hands-on experience with scripting languages in the back end (NodeJS, Python, Golang etc). - Hands-on experience delivering microservices based architectures and design - Hands-on experience working with Kubernetes based applications and container workloads - Cloud Native (specifically good experience designing 12-factor apps). - In depth understanding of Contract first/API first design and delivery experience. Strong experience in API design (OAS, middleware, external vs internal facing, etc.) - Define Sutherland s reputati...