3018 Service Quality Jobs - Page 23

About The Role Skill required: Talent & HR - Talent Management Designation: Delivery Lead Manager Qualifications: Any Graduation Years of Experience: 13 to 18 years What would you do? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsTalent & HR processSupport workforce behavior in alignment with the organization`s business strategy by designing, developing, implementing, and executing key HR processes:strategic planning; supply demand; hiring and sourcing; on-boarding and integration; training and development; objective-setting and performance management; and compensation and rewards. What are we looking for? Participate in the estab...

About The Role Project Role : Security Delivery Lead Project Role Description : Leads the implementation and delivery of Security Services projects, leveraging our global delivery capability (method, tools, training, assets). Must have skills : Ping Identity Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :We are looking for an experienced IAM professional with 6-7 years of hands-on experience in PingFederate, PingAccess, and PingID. The ideal candidate will be well-versed in SSO, Federation protocols (SAML, OAuth), and production support activities including troubleshooting and incident resolution.Roles & ...

1. Oversee and optimize the GTM platform tools stack, including Salesforce (Sales & Marketing Cloud), Seismic, Eloqua, Gainsight, and related systems 2. Collaborate cross-functionally with Sales, Marketing, Customer Success, and other business units to understand requirements and deliver solutions 3. Conduct regular platform audits, identify gaps, and implement process improvements to enhance operational efficiency 4. Provide hands-on leadership, coaching, and mentorship to a team of GTM system administrators and analysts 5. Define and enforce best practices for system governance, data compliance, and security 6. Drive automation and standardization initiatives to improve business processes ...

Job Summary: As the Solution Engineering Manager for the Service Desk Practice at Astreya, you ll be at the forefront of designing, implementing, and optimizing cutting-edge Service Desk and IT support solutions that truly make an impact. In this dynamic role, you ll be leading the charge to deliver brilliant, high-performance support services that not only enhance operational efficiency but also align seamlessly with the unique business goals of our clients. By working closely with our sales, service delivery, and technical operations teams, you ll have the opportunity to craft world-class Service Desk and end user support solutions that address critical business challenges and drive real r...

Bachelor s degree, preferably in Computer Science, Software Engineering, or any other Engineering field. 12+ years with AWS, DevOps with Production Support expertise. Key Responsibilities : Lead Tier-2 and Tier-2.5 across platform and application support, ensuring timely resolution of day to day operational issues. Responsible for driving operational excellence, streamlining support processes, and mentoring the Tier-2 and Tier-2.5 team to ensure high service levels and continuous improvement. Maintain ownership of Tier-2 scope of work and ensure alignment with ITSM standards. Work closely with product owners, development teams, and subject matter experts to ensure seamless support handoffs a...

Conduct new hire training, refresher courses, and process-specific upskilling sessions for customer support teams. Deliver interactive, structured, and learner-centric training sessions aligned with process and service objectives. Monitor training effectiveness and track individual trainee performance through assessments and regular feedback. Collaborate with Operations, Quality, and HR teams to address performance gaps and tailor interventions. Maintain accurate training records, performance logs, and feedback documentation. Provide post-training floor support and drive a continuous learning culture through coaching and refreshers. Ensure that training content aligns with client expectation...

Training Strategy and Development: Develop a strategic training framework aligned with organizational goals, focusing on enhancing employee skills, knowledge, and performance. Design and curate training materials, modules, and curricula to cater to diverse roles and departments. Training Delivery and Facilitation: Lead training sessions, workshops, and presentations to convey key concepts, best practices, and company policies. Utilize a variety of instructional techniques to engage participants and promote active learning. Employee Development: Assess training needs across the organization and collaborate with department heads to tailor training programs to specific roles and skill gaps. Imp...

Assisting team in day to day tasks and coordinating with RMs for activities related to business. Document collection from client and to ensure completion of all the documents along with signatures and stamps. To ensure documentation is completed with utmost accuracy and to ensure the case is cleared in first pass. Coordinating with the internal teams for documentation to ensure smooth processing of client transactions. To understand clients business & provide appropriate working capital and business loan solutions. Deal across secured and unsecured lending such as Fund/ non-Fund based products like Cash Credit, Demand Loan, BG etc. Work closely with Branch Banking teams for new customer addi...

Assist customers with inquiries, order management, payments, and general shopping experiences. Resolve customer concerns efficiently to ensure a seamless shopping journey and experience for customers. Deliver professional and courteous service while handling a high volume of customer interactions. Collaborate with teammates to enhance customer satisfaction and improve service quality. Stay updated on retail product offerings, policies, and company guidelines. Responsibilities may evolve in response to changing business needs. Job Requirements To excel in this customer service associate role, you should have: A high school diploma (HS Pass) or equivalent. Strong communication skills in Englis...

We are looking for a customer-focused and experienced Senior Desk Officer (SDO) to support branch banking operations and deliver high-quality service to walk-in customers The SDO will play a key role in servicing clients across segments, resolving queries, and supporting the Service Officer as needed This role also involves non-transactional servicing, reconciliation, and cross-selling of ficial products Service walk-in customers across all segments, ensuring prompt and courteous assistanceGenerate leads for New-To-Bank (NTB) customers and actively cross-sell ficial productsAct as a backup to the Service Officer (SO) during peak hours or absencesHandle non-transactional servicing tasks such ...

We are looking for a customer-focused and experienced Senior Desk Officer (SDO) to support branch banking operations and deliver high-quality service to walk-in customers The SDO will play a key role in servicing clients across segments, resolving queries, and supporting the Service Officer as needed This role also involves non-transactional servicing, reconciliation, and cross-selling of ficial products Service walk-in customers across all segments, ensuring prompt and courteous assistanceGenerate leads for New-To-Bank (NTB) customers and actively cross-sell ficial productsAct as a backup to the Service Officer (SO) during peak hours or absencesHandle non-transactional servicing tasks such ...

SUMMARY Job Title: Customer Support Executive International Voice Process, Salary Up to 5.75 LPA (CTC) Work Location: Pune / Bangalore Company: Top Indian MNC IT & Customer Support Employment Type: Full - Time Education: Graduate Experience: 1yr and above can apply Anywhere from India candidates can apply, who wants to relocate Pune/ Bangalore Key Responsibilities: Handle inbound/outbound international customer calls Resolve queries and deliver excellent customer service Maintain service quality and documentation standards Work in a fast-paced support environment Requirements Must have excellent English speaking skills Experienced professionals (1+ year in international voice support) Willin...

We are looking for a courteous and detail-oriented Service Delivery Officer (SDO) to manage personalized service requests and ensure smooth operational support for high net worth customers. The role involves coordinating with internal teams, maintaining compliance standards, and delivering timely business insights through MIS reporting. The ideal candidate will have strong communication skills, a customer-first mindset, and a solid understanding of banking processes. Handle personalized service requests from customers across segmentsGenerate and deliver timely business MIS reportsEnsure strict compliance with audit, regulatory, and internal banking policiesCoordinate with CPC/RPC/Investment ...

Job Description The Role Job Overview The Global Business Support (GBS) function provides assistance to the firms offices through its teams, including Document Production, Design Studio, Junior Executive Assistants, Virtual Assistants and World Firm EAs. As the Operations Lead , you will assist with the direct management of allocated Executive Assistants (EA) and Administrative Assistants (AA) in Hyderabad office. Additionally, youll play a role of an EA to allocated GBS stakeholders. The key hours are across days and afternoon. At reasonable request, adjustment to working hours will be expected. Who you will work with You will report to Sr. Manager, VA Team, however, you will work closely w...

Role : Clubhouse Manager Sub function : Hospitality Property Management Function : Hospitality Property Management Reports To : Clubhouse Lead / Property Manager / SG CH Lead (Central) Role Objective : Manage overall operation of the Clubhouse by taking charge of appearance, upkeep and cleanliness of all facilities with the help of vendors and staff. Key Responsibilities Manage all outsourced vendors and their staff at site Increase levels of food service quality and enhance overall ambiance of member/customer dining experiences. Help plan and approve marketing promotion activities for the food and beverage outlets. Assist in planning and implementing procedures for special club events and b...

Lowe s is a FORTUNE 100 home improvement company serving approximately 16 million customer transactions a week in the United States. With total fiscal year 2024 sales of more than $83 billion, Lowe s operates over 1,700 home improvement stores and employs approximately 300,000 associates. Based in Mooresville, N.C., Lowe s supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com. Lowe s India, the Global Capability Center of Lowe s Companies Inc., is a hub for driving ou...

About The Role Project Role : Delivery Lead Project Role Description : Lead end-to-end delivery, or a defined component of a contract to meet operational, contractual, and financial commitments. Ensure service quality and efficiency. Manage delivery outcomes and identify opportunities for follow-on work through up-selling or cross-selling. Must have skills : SAP ABAP Development for HANA Good to have skills : Allianz Business Suit Minimum 15 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Delivery Lead, you will oversee the complete delivery process or specific components of a contract, ensuring that operational, contractual, and finan...

We are looking for a highly skilled and experienced Guest Relation Executive to join our team at The Spectrum Resort. Candidates should have 1-3 years of experience in the hospitality industry. Roles and Responsibility Manage front desk operations, including handling guest inquiries and resolving issues. Provide exceptional customer service to ensure guests have a positive experience. Coordinate with other departments to ensure seamless guest services. Develop and implement effective strategies to enhance guest satisfaction. Maintain accurate records of guest interactions and transactions. Collaborate with the management team to achieve business objectives. Job Requirements Excellent communi...

We are looking for a skilled Assistant Manager to join our team in the hospitality industry, specifically in food and beverage operations. The ideal candidate will have a strong background in managing high-quality service delivery and leading teams to achieve exceptional results. Roles and Responsibility Oversee daily food and beverage operations to ensure consistency and quality of service. Develop and implement strategies to enhance customer satisfaction and increase sales revenue. Lead and motivate a team of hospitality professionals to achieve operational excellence. Collaborate with other departments to ensure seamless service delivery and resolve customer complaints. Analyze sales data...

The Base Supervisor will be responsible for overseeing the facility management, compliance, and efficiency of all base and workshop facilities across India. This role ensures infrastructure, equipment, buildings, related services and processes meet the highest standards of safety, regulatory compliance, and operational excellence. The candidate will collaborate closely with product line managers, operations teams, and support functions to align base operations with business needs. Responsibilities Oversee daily administrative aspect of all bases and workshops across India operations base / facility, ensuring alignment with country, Geozone and corporate goals. Plan and supervise facility lay...

As the Business Lead - Salon Services at Urban Company in Dubai, United Arab Emirates, you will play a crucial role in owning the end-to-end P&L for the Salon vertical. Your responsibilities will encompass a mix of strong business acumen, operational excellence, partner management, service quality control, and customer experience ownership to drive growth and ensure a 5-star service experience for customers across the region. **Key Responsibilities:** - **P&L Ownership & Growth** - Own revenue, margins, contribution profits, and expansion targets for the Salon vertical. - Build monthly/quarterly business plans, pricing strategy, and promo levers. - Identify new service lines/extensions and l...

Role Overview: As a Senior Managed Services Client Delivery Specialist at NTT DATA, you will be an advanced subject matter expert responsible for overseeing the end-to-end delivery of managed services contracts to clients. Your role involves supporting the business, ensuring client satisfaction, and managing the successful delivery of complex services across multiple sites and service offerings. You will engage in proactive client communication, project management, technical oversight, and problem-solving to meet and exceed client expectations. Key Responsibilities: - Ensure client satisfaction by delivering services according to agreed service definitions and SLAs. - Act as the primary poin...

You will be joining Global Education Alliance (GEA) as a Study Abroad Counsellor to guide prospective students and their families through their overseas education journey. Your role will involve managing the student pipeline, providing exceptional service to students and partner institutions, participating in lead-generation activities, collaborating with various teams, promoting GEA services, and maintaining detailed records of student interactions. Key Responsibilities: - Manage the student pipeline from initial enquiry to final enrolment, ensuring timely updates, documentation accuracy, and proactive follow-ups. - Deliver exceptional service to students, parents, and partners through cons...

SUMMARY Job Title: Customer Support Executive International Voice Process, Salary Up to 5.75 LPA (CTC) Location: Pune Company: Top Indian MNC IT & Customer Support Employment Type: Full - Time Education: Graduate Experience: 1yr and above can apply Only local candidates can apply Key Responsibilities: Handle inbound/outbound international customer calls Resolve queries and deliver excellent customer service Maintain service quality and documentation standards Work in a fast-paced support environment Requirements Must have excellent English speaking skills Experienced professionals (1+ year in international voice support) Must be currently in Pune Willingness to work from office Benefits Oppo...

We are looking for a courteous and detail-oriented Service Delivery Officer (SDO) to manage personalized service requests and ensure smooth operational support for high net worth customers The role involves coordinating with internal teams, maintaining compliance standards, and delivering timely business insights through MIS reporting The ideal candidate will have strong communication skills, a customer-first mindset, and a solid understanding of banking processes Handle personalized service requests from customers across segmentsGenerate and deliver timely business MIS reportsEnsure strict compliance with audit, regulatory, and internal banking policiesCoordinate with CPC/RPC/Investment des...