1046 Service Quality Jobs - Page 23

About Rentokil PCI About the Role: The JM Supervisor is responsible for managing a team of technicians and delivering quality Termite services, optimising material consumption and service excellence through them. The incumbent will report to the OM / AOM/ Sr OE and will have to work as part of a multi-functional team and this involves collaboration with the internal team and external stakeholders. Job Responsibilities: Manage a team of technicians and deliver Service Excellence through a team. Ensure contractual obligations to our customers are met; ensuring consistently high standards of workmanship are delivered. Supervision of Termite jobs, SMEs jobs in absence of TSPO jobs, and supporting Solo Technicians if required (Should not be utilised for Office work) Issue of materials, chemical, Fuel and monitoring & optimising consumption. Verify physical stock and ensure the same is matching with NAV once in 15 days. Prepare Bags and Materials for technicians one day in advance for next days schedule, by taking the next day schedule from Planner daily @ 3 pm Allocate technician for daily deployment in coordination with SPs as per OTOZ Expected reduction in material consumption at site and in route to optimum utilisation of resources Inform BM/OM for non moving material each month. Monitor material expiry dates and inform OM/BM min 3-4 months in advance. Update OE on surplus stock / near to expiry & Prepare indents Physical stock taking at branch and at customer sites Ensure store remains clean and in neat condition PPE distribution check and issue Check service quality when on supervision & surprise visits Supervise termite jobs and optimise ToS for termite jobs Improve quality of Termite jobs to reduce complaints Encourage more technicians to submit leads Key Result Areas: Control & reduction in material cost Effective utilisation of Squad and Improve Termite ToS TSPO- Complaint reduction Increase in nos. of Technicians submitting leads Streamline PPEs usages and stores material issue & receipt Competencies (Skills essential to the role): Proven for his skills in various PMS SCP operating knowledge Assertive, Self Confident and Team player Positive Attitude Tak

Are you passionate about ensuring high standards and fostering strong, long-lasting relationships with clients? If so, we want you on our team! As a Quality Control professional at SmartQ, your main responsibility will be overseeing and enhancing the daily operations to ensure efficiency, quality, and alignment with the company s strategic objectives. You ll also play a key role in strategic planning, team leadership, and problem-solving to address the challenges of operational management. If you have the skills and the drive to make a real impact in the world of food and technology, we invite you to join us! Promoting the utilization of the digitized platform, communicate the benefits and convenience of the SmartQ ordering APP, including associated offers. Encourage adoption by downloading and using the App, offering training, and assisting those without the App in placing orders and making payments through various digital wallets. Engage daily with food partners to update menu items, coordinate with the tech team to reflect changes on the App and ensure timely push notifications and banner displays. Conduct Cafe LENS and hygiene checklists, perform hourly governance checks on LENS, and address issues while reporting incidents, accidents, and near misses to the reporting manager. Foster a positive work culture and ensure timely, high-quality service. Gather feedback from employees and clients at cafeterias regularly. Ensure compliance with company and statutory requirements for displays, counters, and service areas. Oversee cafeteria counters to ensure adherence to laid-out OSPs (Operating Standard Procedures). Inspect work areas during and after use, ensuring proper waste disposal. Maintain Health, Safety, and Environment (HSE) and temperature records, reporting any variances. Ensure equipment operates according to Equipment Safety Work Procedures (ESWP) and report any downtime to relevant departments. The candidate will be required to work six days a week. Qualifications: Passionate about providing top-notch service to both clients and employees. Possess strong communication skills in both English and the local language, ensuring a positive and excellent experience for all with a positive attitude. Tech-savvy with basic computer knowledge, a passionate learner, and characterized by honesty and integrity. A team player with the ability to lead and manage food partner employees, demonstrating self-motivation to take initiatives. A graduate with a preference for holding a minimum craft course certification in Hospitality. Requires a minimum of 1 year of relevant experience. : .

The Tele-Caller (Service & Spares) will be responsible for managing customer service inquiries related to vehicle servicing and spare parts. This role involves scheduling service appointments, following up on service feedback, informing customers about service campaigns, and assisting with spare parts inquiries, ensuring high levels of customer satisfaction and retention.Key Responsibilities:Service Appointment Scheduling: Make outbound calls to remind customers about upcoming service due dates, inform them about ongoing service campaigns, and proactively schedule service appointments.Inbound Query Handling: Respond promptly and professionally to inbound calls from customers regarding service bookings, vehicle status, general service inquiries, and spare parts availability.Customer Follow-up: Conduct post-service follow-up calls to gather feedback on service quality, address any concerns, and ensure customer satisfaction.Information Dissemination: Inform customers about new service packages, special offers on parts, warranty information, and other relevant after-sales services.Spare Parts Assistance: Provide basic information about genuine Mahindra spare parts, check availability (by coordinating with the Parts department), and guide customers on how to purchase.Database Management: Accurately update and maintain customer service records, call logs, and communication details in the Customer Relationship Management (CRM) system.Coordination: Liaise effectively with Service Advisors, Technicians, and the Parts team to ensure accurate information flow and timely resolution of customer queries.Complaint Handling: Graciously handle initial customer complaints, escalating complex issues to the Service Manager as needed, and ensure a satisfactory resolution.Reporting: Prepare and submit daily/weekly reports on call volumes, appointments scheduled, customer feedback, and other relevant metrics. Exp. - Proven experience (0 City - Krishnanagar,Kalyani,Baharampur Qualification - Minimum 10th or 12th pass. Graduates preferred.

SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees Dynamic, Inclusive and Diverse team culture Gender Neutral Policy Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits Commitment to the overall development of an employee through comprehensive learning & development framework Role Purpose Responsible for resolving customer complaints/escalations through Internal Escalation Desk. Role Accountability Resolve complaints / escalations received through different channels - Nodal ,Principal Nodal & Customer service head ID through calls and emails Achieve daily productivity metrics & Quality targets, daily hygiene metrics achievement such as Nil Unscheduled leave, TTS completion Ensure adherence to SOPs while resolving customer escalations and coordinate with cross functions for necessary resolution Use judgement to raise exception servicing request on a case by case basis for better customer experience Ensure final resolution of customer escalations by coordinating with various departments as necessary and informing the customer of the final verdict in timely manner Drive customer retention by providing best in class customer experience Proactively highlight issues and process improvement to reduce escalations Ensure process documentation and compliance adherence Measures of Success Cases processed per day Service Quality Score First Contact/BO Resolution rate Zero Avoidable Escalation Performance Retention Score FKAT training quiz score Execution/Resolution TAT Voice of Customer Customer Retention Rate Process Adherence as per MOU Technical Skills / Experience / Certifications Knowledge and experience of complaints handling Expertise in MS Office suite Competencies critical to the role Verbal and written communication Problem Solving Stakeholder Management Customer Orientation Qualification Graduate in any discipline Preferred Industry Customer Services - Credit Card Industry

Job Overview: We re looking for a curious and motivated individual to become the 2nd member of the Service Assurance team in Enterprise IT. We keep products on track as they transition to the live environment and start contributing to our organizational objectives. You ll work closely across timezones with a strategic manager who values autonomy, experimentation, and thoughtful structure. Youll learn how Arm works, then help craft, run and automate the mechanisms that underpin service quality for IT. 40% of your days will be spent with high performing colleagues in our Bangalore office, helping them meet organisation-wide goals and targets. You ll have space to learn, question, improve and be heard! Responsibilities: Contribute to smooth and clear project handovers , resolving differences between teams, documenting cleanly with checklists and frameworks that evolve over time. Track and interpret key operational metrics and compliance indicators manual to start with, and youre expected to devise and develop opportunities for smarter, automated reporting. Devise, develop, and champion AI, automation and live dashboarding tools to streamline routine checks, document reviews, and knowledge curation. While upholding our environment of collaboration and psychological safety, highlight weaknesses and inspire lasting improvements. Required Skills and Experience: You ve enjoyed a career of solving problems and enhancing maturity in a technology setting, succeeding with great integrity, gaining trust and allies. Either: Experience in developing and transitioning successful IT systems, or a successful background in governance while developing the skills to scale and improve processes. Enthusiam and commitment to our manual reporting processes initially, and then soon to automate or script dashboards, templates or trackers to support our growth and scale. This will be the best work of your career! Clear and respectful communication , especially in writing - across timezones, hierarchy and different teams. You re comfortable working flexibly and independently but know when to ask for context or support. Nice To Have Skills and Experience: Experience or understanding of site reliability engineering principles. You ve tried using AI tools or automation platforms , or you re keen to start especially where they can save time and increase quality. You have taken part in compliance audits. Understanding of ITIL v4, IT Operations, or DevOps or equivalent principles. Understanding of how excellent IT tools can contribute to an enterprise s success. #LI-SA3 Accommodations at Arm At Arm, we want to build extraordinary teams. . To note, by sending us the requested information, you consent to its use by Arm to arrange for appropriate accommodations. All accommodation or adjustment requests will be treated with confidentiality, and information concerning these requests will only be disclosed as necessary to provide the accommodation. Although this is not an exhaustive list, examples of support include breaks between interviews, having documents read aloud, or office accessibility. Please email us about anything we can do to accommodate you during the recruitment process. Equal Opportunities at Arm

Job Description Summary Manage housekeeping, security, front office, mailroom, transport coordination, and pantry services. Drive daily quality checks, audits, and grooming standards across all soft services staff. Job Description [ Key Responsibilities: 1. Engineering (Hard Services) Management Ensure uninterrupted operation of all technical infrastructure: HVAC, DG, UPS, electrical panels, fire systems, elevators, STP/WTP, etc. Drive preventive and predictive maintenance using CAFM/BMS tools. Coordinate with OEMs and AMC partners for high uptime and audit readiness. Ensure documentation of assets, AMC logs, shutdown protocols, and calibration records. 2. Soft Services Leadership Manage housekeeping, security, front office, mailroom, transport coordination, and pantry services. Drive daily quality checks, audits, and grooming standards across all soft services staff. Implement tech-enabled FM practices like digital checklists, QR-based inspections, and mobile reporting. 3. Workplace Experience & Client Engagement Deliver a clean, safe, and productive environment aligned with the client s brand and culture. Act as a visible leader and single point of contact (SPOC) for client interactions, escalations, and review meetings. Drive experience-focused initiatives (wellness zones, visitor management, user feedback loops, etc.). 4. Compliance, Audits & Risk Management Ensure 100% compliance with statutory and regulatory requirements: fire NOC, electrical safety, pollution board, etc. Lead safety drills, EHS campaigns, toolbox talks, and risk assessments as per ISO 45001 & NEBOSH frameworks. Prepare for client audits, internal audits, and legal inspections with zero non-compliance. Vendor & Contract Management Oversee performance of all service partners (technical, housekeeping, security, etc.). Conduct SLA/KPI tracking, scorecards, and review meetings. Ensure timely vendor payments and support procurement with onboarding and cost benchmarking. 6. Budget & Commercial Control Prepare and manage annual Opex budgets; track actuals vs forecast monthly. Identify and implement cost optimization without compromising service quality. Support Capex proposals and lifecycle asset planning with ROI-based justifications. 7. People Management Lead a team of FM executives, engineers, and vendor staff; ensure high morale and accountability. Conduct performance reviews, training, and succession planning. Promote a service-oriented and safety-first culture across the facility team

At Aspire, we re more than just a FinTech company we re the leading all-in-one financial operating system built to empower the world s innovators and entrepreneurs. We are on a mission to reinvent business finance, empowering startups and businesses to realise their full potential. Founded in 2018, Aspire has raised over USD 300M+ across equity and debt from world-class investors. In 2023, we successfully closed an oversubscribed USD 100 million Series C equity round led by Sequoia Capital and Lightspeed Ventures with participation of Tencent, Paypal Ventures, LGT Capital Partners, Picus Capital and MassMutual Ventures. To power our solutions, we have partnered with some of the best companies in the world such as Visa and Wise and empowered more than 50,000 businesses using our suite of products. Aspire has consistently been recognized for excellence, earning Best Employer and Startup of the Year by the Asia FinTech Awards in 2022 and 2023 , ranked as LinkedIn s Top Startup in Singapore , and listed on CB Insights Top 100 Global Fintech in 2023 and 2024. You will be amazed by the energy and experience of our team! Aspire serves as an environment for you to innovate and drive change with our team of ex-entrepreneurs, ex-founders, and high-achievers with international and diverse backgrounds. Are you a top talent who is passionate about entrepreneurship? Join our rapidly growing team to make an impact in the fintech space! About the team: At Aspire, we are committed to empowering our customers throughout their journey with us. Our Operations Team ensures customers can operate seamlessly on our platform, and guarantee the best customer experience possible. About the role: As the FinRisk Ops Analyst, you will be executing daily control checks and validation tasks to ensure payment ledger integrity. This role is essential in flagging issues, documenting discrepancies, and maintaining accuracy across transaction workflows. Analyst follows defined control checklists and escalate exceptions for further review. Key responsibilities include: Daily Operations - Performs validation of ledgers and payments per SOPs, monitor dashboards, escalates anomalies. Controls & SOPs - Follows control checklists, support SOP updates. Issue Resolution - Documents and escalates issues, assists in resolution tracking. Reporting & Analysis - Supports data collection and trend reporting. Collaboration - Escalates as needed, coordinates with various Operations team, Product, Tech for issue clarification and resolution. Strategic - Maintains accuracy and supports quality control workflows. Qualifications: Payments experience : 1-2 years of experience working in the payments space; or process-driven environment. Product knowledge : Basic level understanding of Virtual Accounts, domestic and swift payments, or ledgers/bookkeeping. Problem-solver : Motivated to make improvements with impact. Operational focus : A background in scaling processes in a fast-paced, high-growth environment, with a focus on accuracy, efficiency, and reliability. Strong attention to details: Ability to spot data anomalies, unusual patterns and deviation from SOPs. Strong analytical abilities : Good data analytical skills with data sets and making inferences and conclusions. Adaptability : Ability to support any new processes and adapting processes to fit with changes in regulations and infrastructure. Customer-driven : Always putting customers first to provide the best quality service. Outstanding communicator : Ability to communicate concisely and clearly to internal stakeholders. What we offer Uncapped flexible annual leave. Hybrid work arrangement. Training subsidy for your professional growth. Wellness benefit. Team bonding budget to foster collaboration and sense of belonging. Flexibility to work from anywhere (for up to 90 days per annum). Culture is Key: We always strive to cultivate a special culture that brings special talents together - You can learn more about our culture on our careers site and LinkedIn Life page . Equal Opportunity Statement Aspire is an equal opportunity employer and is committed to providing equal employment opportunities to all qualified individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected characteristic as outlined by applicable laws. Please note: by submitting your application, you acknowledge that you have read and understood Aspire s Data Protection Policy for Employees, Freelancers, Contractors and Job Applicants (the Policy ) , and consent to the collection, use and disclosure of your personal data by Aspire for the purposes set out in the Policy. You may withdraw consent for .

0px> Who are we? In one sentence The Storage & Backup Administrator is responsible for managing all centralized storage technologies, Backup Infrastructure and backup technologies. What will your job look like? You will be responsible for performing all procurement and contracting activities including pre-qualification of suppliers, tender management, negotiation and closure of contracts to obtain optimal total cost of ownership (cost, service, quality). You will work closely with all Amdocs units in order to fully understand their needs from Procurement. You will develop expert knowledge in the relevant procurement category center and work to implement the global category strategy and guidelines. You will develop and maintain expert knowledge of respective global supply markets, competitors and product innovations. You will identify cost reduction opportunities to achieve financial goals. You will perform due diligence at new potential suppliers and pre-qualify them before initiating a business relationship. You will lead the supplier selection processes (CBA). You will own and conclude the appropriate legal Procurement agreements. You will provide periodic reporting for management on Procurement activities and savings. You will place purchase orders with suppliers and act as the owner of the entire P2P process. You will conduct business review meetings with key stakeholders to assess risk, review future strategies, and identify potential areas of improvement. All you need is... Bachelors degree (Industrial Engineering, Economics, Technologies) with 3-7 years of procurement expertise - a leading Procurements Services Specialist. Ability to execute and achieve the procurement strategy within the relevant location (such as the region or domain). Experience of making technical and commercial offers for various procurements and services. Leading the day-to-day procurement activities, while focusing on the tactical level. Handling domain topics with vendors, including managing the quality of deliverables, complaints etc. Experience in leading a small / medium contract process. Excellent negotiation skills and systematic approach with strong networks. Deep knowledge and understanding of internal and external relationships. Ability to devise and stipulate key buying criteria for various products and services in consultation with technical, services and legal teams. Why you will love this job: You will have responsibility to cover two levels i.e. Local Buyers who are defined as Procurement Experts & their local team leaders who are defined as Regional Procurement Experts. You will develop and execute the procurement strategies for relevant locations and ensure the same as per Amdocs guidelines. You will work with relevant stakeholders and create alignment in buying products & services.

Team Leader Lead a team of Virtual Relationship Managers (VRM) responsible of service, sales, and profitability from assigned portfolio. Collaborating with fulfilment teams to ensure best in class conversion ratios. Ensure availability of trained manpower to maintain production at 100% capacity. Meet cost to income ratios as determined by Score card. Adherence to Standards of Performance. Meeting Customer Satisfaction index as measured through NPS surveys. Job : Graduate with 7+ years of experience or Post Graduate with around 5 years of experience, of which a min 3 years leading a team of 15+ Full Time Employees. People management skill essential. Experience in working in a tele-sales or relationship management in BFSI preferred. Certified in AMFI/IRDA. Good listening skills and strong communication abilities. Team Player. VRM Officer To exclusively handle Wealth/Privy Outbound calls- schedule equivalent experience profiles from other competitors. Differentiated training to make them universal phone banking officers – cross training in cards, liabilities, assets. This skill will also do sales with assigned customer based mapped to them. Measure of outcomes – NPS, Service Level, Service Quality and Sales. Responsible for quality communication and customer servicing within laid down productivity and service benchmarks. Ensure customer “delight” and consistent service experience, including timely resolution of customer queries/issues. Complete the logs specified by the process (End-of-day target). Adherence to Information Security norms & quality process norms. To be aware of and comply with any updates about the process. Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance. Job : Should be a least graduate. No western line candidates to be scheduled, kindly hunt profiles residing near to Thane. Should not have employment gap for more than a month. Should have at least completed a year in current org. Better soft skills – conversational skills and English versant scores 7+. Flexible to work on rotational week offs.

CEC-Relationship Manager-VRM Enter Custom Internal Posting Description Short Description for Internal Candidates To exclusively handle Wealth/Privy Outbound calls- schedule equivalent experience profiles from other competitors. Differentiated training to make them universal phone banking officers – cross training in cards, liabilities, assets. This ski Description for Internal Candidates To exclusively handle Wealth/Privy Outbound calls- schedule equivalent experience profiles from other competitors. Differentiated training to make them universal phone banking officers – cross training in cards, liabilities, assets. This skill will also do sales with assigned customer based mapped to them. Measure of outcomes – NPS, Service Level, Service Quality and Sales. Responsible for quality communication and customer servicing within laid down productivity and service benchmarks. Ensure customer “delight” and consistent service experience, including timely resolution of customer queries/issues. Complete the logs specified by the process (End-of-day target). Adherence to Information Security norms & quality process norms. To be aware of and comply with any updates about the process. Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance. Job Should be a least graduate. No western line candidates to be scheduled, kindly hunt profiles residing near to Thane. Should not have employment gap for more than a month. Should have at least completed a year in current org. Better soft skills – conversational skills and English versant scores 7+. Flexible to work on rotational week offs. Same Posting Description for Internal and External Candidates

Team Leader Lead a team of Virtual Relationship Managers (VRM) responsible of service, sales, and profitability from assigned portfolio. Collaborating with fulfilment teams to ensure best in class conversion ratios. Ensure availability of trained manpower to maintain production at 100% capacity. Meet cost to income ratios as determined by Score card. Adherence to Standards of Performance. Meeting Customer Satisfaction index as measured through NPS surveys. Job : Graduate with 7+ years of experience or Post Graduate with around 5 years of experience, of which a min 3 years leading a team of 15+ Full Time Employees. People management skill essential. Experience in working in a tele-sales or relationship management in BFSI preferred. Certified in AMFI/IRDA. Good listening skills and strong communication abilities. Team Player. VRM Officer To exclusively handle Wealth/Privy Outbound calls- schedule equivalent experience profiles from other competitors. Differentiated training to make them universal phone banking officers – cross training in cards, liabilities, assets. This skill will also do sales with assigned customer based mapped to them. Measure of outcomes – NPS, Service Level, Service Quality and Sales. Responsible for quality communication and customer servicing within laid down productivity and service benchmarks. Ensure customer “delight” and consistent service experience, including timely resolution of customer queries/issues. Complete the logs specified by the process (End-of-day target). Adherence to Information Security norms & quality process norms. To be aware of and comply with any updates about the process. Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance. Job : Should be a least graduate. No western line candidates to be scheduled, kindly hunt profiles residing near to Thane. Should not have employment gap for more than a month. Should have at least completed a year in current org. Better soft skills – conversational skills and English versant scores 7+. Flexible to work on rotational week offs.

Brief The Service Engineer will be responsible for visiting customer sites to perform installation, commissioning, preventive maintenance, and breakdown maintenance of HVAC & Precision Air Conditioners (PACs) and Chillers. The ideal candidate will have a strong technical background in HVAC systems, excellent problem-solving skills, and the ability to effectively communicate with customers to resolve issues. The Service Engineer will also be responsible for attending breakdown calls, troubleshooting problems, and ensuring customer satisfaction, with a track record of receiving appreciation mail from customers. Responsibilities 1. Visit customer sites to install, commission, and maintain Precision Air Conditioners (PACs) or Chillers 2. Perform preventive maintenance tasks according to scheduled maintenance plans to ensure optimal performance of HVAC systems 3. Respond promptly to breakdown calls and efficiently troubleshoot technical issues to minimize downtime for customers 4. Work closely with customers to understand their requirements and provide effective solutions to meet their HVAC needs 5. Diagnose and resolve problems encountered by customers during PAC and Chiller operation, ensuring smooth functionality 6. Maintain accurate records of service activities, including installation, maintenance, and repairs, using appropriate documentation systems 7. Provide technical support and guidance to customers on HVAC system operation, maintenance procedures, and best practices 8. Collaborate with internal teams, including sales and engineering, to address customer inquiries and resolve issues in a timely manner 9. Proactively identify opportunities for improvement in service delivery and recommend solutions to enhance customer satisfaction. 10. Demonstrate professionalism and commitment to delivering high-quality service in all interactions with customers and colleagues 11. Uphold safety standards and protocols while performing onsite activities to ensure a safe working environment for all parties involved 12. Willingness to travel to customer sites, communication and interpersonal skills, with the ability to interact effectively with customers and team members, good technical knowledge of HVAC systems, including components, controls, and troubleshooting techniques Qualifications - Bachelors of Diploma or BTech in Mechanical Engineering, HVAC Engineering, or a related field

About Citco: The market leader. The premier provider. The best in the business. At Citco, we ve been the front-runner in our field since our incorporation in 1948 led to the evolution of the asset servicing sector itself. This pioneering spirit continues to guide us today as we innovate and expand, push beyond the boundaries of our industry, and shape its future. From working exclusively with hedge funds to serving all alternatives, corporations and private clients, our organization has grown immensely across asset classes and geographies. For us, this progress is a pattern that we ll only maintain as we move forward, always prioritizing our performance. So for those who want to play at the top of their game and be at the vanguard of their space, we say: Welcome to Citco. About the Team & Business Line: Fund Administration is Citco s core business, and our alternative asset and accounting service is one of the industry s most respected. Our continuous investment in learning and technology solutions means our people are equipped to deliver a seamless client experience. Your Role: Preparing investor and client CDD files for review by the KYC/AML Manager. Requesting appropriate CDD documentation from investors Maintaining an overview of complete and incomplete CDD records and ensuring action is taken to complete all CDD records. Timely follow up on pending CDD requests keeping compliance with CFS escalation and follow up procedures. Maintenance and safekeeping CDD documents and files. Liaising with internal Investor Relations teams on a daily basis who are responding to investor and client AML queries. Ensuring queries and emails are responded to in a timely and accurate manner. Clearing and/or investigating/verifying possible matches as generated by the scanning application that Citco uses to scan their client base against lists of undesirable persons. Maintaining a database of High Risk investors and ensuring the appropriate actions is taken with regards to these. Keeping informed as to present and future legislation and regulatory developments in the jurisdiction. Assisting with fund specific CDD reviews. Ensure the AML applications are consistent with the Company s AML policy and risk assessment. Be an escalation point for clients, investors and Citco employees on all AML/CDD queries. Client management for new and existing clients. Provide information to Management in respect of AML/CDD issues arising. Ensure all queries received by the team are responded to in a timely manner. Maintain delivery of a high quality service level to clients and other Citco departments ensuring all queries are dealt with in a professional manner and escalating where appropriate. Ensure a professional relationship is maintained with clients and stakeholders at all times. Specific projects which may arise from time to time. Any other duties which the organization may require as part of the business of CFS. Maintain a professional working environment. Keep Management abreast of important issues and escalate potential problems. Participate in projects that may be defined in connection with the continuing expansion and evolution of the business. Meet or exceed internal and external quality standards for exceptional customer service. About You: Bachelor s degree, preferably in Business/Finance/Arts related. Excellent communication and writing skills. Working knowledge of Excel and Word essential. Our Benefits Your well being is of paramount importance to us, and central to our success. We provide a range of benefits, training and education support, and flexible working arrangements to help you achieve success in your career while balancing personal needs. Ask us about specific benefits in your location. We embrace diversity, prioritizing the hiring of people from diverse backgrounds. Our inclusive culture is a source of pride and strength, fostering innovation and mutual respect. Citco welcomes and encourages applications from people with disabilities. Accommodation is available upon request for candidates taking part in all aspects of the selection.

Team Leader Lead a team of Virtual Relationship Managers (VRM) responsible of service, sales, and profitability from assigned portfolio. Collaborating with fulfilment teams to ensure best in class conversion ratios. Ensure availability of trained manpower to maintain production at 100% capacity. Meet cost to income ratios as determined by Score card. Adherence to Standards of Performance. Meeting Customer Satisfaction index as measured through NPS surveys. Job : Graduate with 7+ years of experience or Post Graduate with around 5 years of experience, of which a min 3 years leading a team of 15+ Full Time Employees. People management skill essential. Experience in working in a tele-sales or relationship management in BFSI preferred. Certified in AMFI/IRDA. Good listening skills and strong communication abilities. Team Player. VRM Officer To exclusively handle Wealth/Privy Outbound calls- schedule equivalent experience profiles from other competitors. Differentiated training to make them universal phone banking officers – cross training in cards, liabilities, assets. This skill will also do sales with assigned customer based mapped to them. Measure of outcomes – NPS, Service Level, Service Quality and Sales. Responsible for quality communication and customer servicing within laid down productivity and service benchmarks. Ensure customer “delight” and consistent service experience, including timely resolution of customer queries/issues. Complete the logs specified by the process (End-of-day target). Adherence to Information Security norms & quality process norms. To be aware of and comply with any updates about the process. Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance. Job : Should be a least graduate. No western line candidates to be scheduled, kindly hunt profiles residing near to Thane. Should not have employment gap for more than a month. Should have at least completed a year in current org. Better soft skills – conversational skills and English versant scores 7+. Flexible to work on rotational week offs.

Location: Ghansoli, Navi Mumbai Job Purpose The Indirect Procurement Lead is responsible to manage their supplier commodity panel with a strong financial QCD performance orientation Key Responsibilities Develop the regional panel under their responsibility. Enforce group and local conditions as required Develop and present the short / medium / long term action plan of their commodity that meets the objectives of the Industry Procurement performance strategy Provide market data on their category Global reference for the Sector on their categories Participate actively in the budget preparation of their commodity savings performance Participate actively in the LTP and budget preparation local procurement head Review supplier performance monitoring (scorecard, escalations, panel inputs/outputs) Develop and maintain the relationship with key panel suppliers, develop John Cockerill C-Levels associated at supplier s Lead and propose cost optimization actions Manage the associated negotiations and lead the Sourcing coordination Develop savings actions road map for the panel under their responsibility and share / support the Lead Buyers community associated on savings actions Animate the Lead Buyers community associated on their categories and project Manage annual and globalization negotiations Finalize the project buyer s negotiation (level 2) when needed Provide project buyers with a structured panel for the Indirect category Support management of series crisis actions (supply of product, quality issues, etc.) Ensure the conformity / validity of purchasing data recorded in ERP and reported in iValua Other duties as assigned Education & Experience Master in Business and or Engineering with emphasis or experience in Procurement or equivalent; and 10-15 years procurement in the Indirect category Ability to define problems, collect data, establish facts, and draw valid conclusions. Must be able to assess reasonableness of the analysis performed Background, Skills and Competencies Must have good interpersonal skills, with the ability to communicate with Engineering; Procurement, Top Management and other plant and office personnel Strong negotiation skills, ability to bear under pressure Practical expertise in office systems such as Excel and ERP tools such as SAP and Ivalua (e.g. purchasing - projects) Customer orientation, concern to offer a permanent quality service to internal clients, At ease in a matrix organization and a support department Analytical mindset, ability to formalize, structure and great rigor in work Agility in a changing professional environment Diplomacy, good communication skills, both oral and written, and ease in dealing with all types of interlocutors Very good team spirit and willingness to contribute to the team Reliability, integrity, honesty, discretion Comfortable with an international environment and multicultural aspects Fluency in English, both written and spoken. Fluency in other languages is a plus John Cockerill offers you career and development opportunities within its various sectors in a friendly working environment. Do you want to work for an innovative company that will allow you to take up technical challenges on a daily basis !

Team Leader Lead a team of Virtual Relationship Managers (VRM) responsible of service, sales, and profitability from assigned portfolio. Collaborating with fulfilment teams to ensure best in class conversion ratios. Ensure availability of trained manpower to maintain production at 100% capacity. Meet cost to income ratios as determined by Score card. Adherence to Standards of Performance. Meeting Customer Satisfaction index as measured through NPS surveys. Job : Graduate with 7+ years of experience or Post Graduate with around 5 years of experience, of which a min 3 years leading a team of 15+ Full Time Employees. People management skill essential. Experience in working in a tele-sales or relationship management in BFSI preferred. Certified in AMFI/IRDA. Good listening skills and strong communication abilities. Team Player. VRM Officer To exclusively handle Wealth/Privy Outbound calls- schedule equivalent experience profiles from other competitors. Differentiated training to make them universal phone banking officers – cross training in cards, liabilities, assets. This skill will also do sales with assigned customer based mapped to them. Measure of outcomes – NPS, Service Level, Service Quality and Sales. Responsible for quality communication and customer servicing within laid down productivity and service benchmarks. Ensure customer “delight” and consistent service experience, including timely resolution of customer queries/issues. Complete the logs specified by the process (End-of-day target). Adherence to Information Security norms & quality process norms. To be aware of and comply with any updates about the process. Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance. Job : Should be a least graduate. No western line candidates to be scheduled, kindly hunt profiles residing near to Thane. Should not have employment gap for more than a month. Should have at least completed a year in current org. Better soft skills – conversational skills and English versant scores 7+. Flexible to work on rotational week offs.

– Zonal Head for Digital Adoption – Kotak Mahindra Bank Team Digital Team Qualification Graduate with relevant knowledge or MBA/PGDM (Marketing/Retail) Experience Atleast 5 years of field experience in driving team Designation M5 Digital team, within the Digital Distribution Org, is tasked with adoption of the “New Kotak Mobile App” across the customer base. The new app is far superior in customer experience, and built with customer at heart. This app needs to be adopted by customers, across channels, customer calling the call centre, customer walking inside the branches and customer assisted via the RM. In order to drive this in a focused way, we are forming a digital distribution leads, across 3 zones, West, North and South A Zonal Head, Digital Adoption's job description focuses on driving digital adoption within a specific geographic region or zone. This role involves leading a team of cross functional people, developing and implementing strategies, and ensuring successful adoption of digital initiatives, products, or services, while achieving financial targets and maintaining compliance. Key Responsibilities Strategic Planning & Execution Develop and implement digital adoption strategies for the region, aligning with overall company goals. Team Management Lead, mentor, and manage a team of digital adoption specialists, ensuring their performance and development. Merchant/Customer Acquisition Drive partnerships with local merchants, retailers, or customers to increase app penetration or digital adoption. Performance Monitoring Track and analyze key performance indicators (KPIs) related to digital adoption, such as GMV (Gross Merchandise Value), active users, transactions, etc. Operational Efficiency Ensure operational efficiency, compliance, and service quality at the ground level. Cross-functional Collaboration Work with other departments, such as marketing, analytics, product, and support, to ensure alignment and success. Compliance & Reporting Ensure compliance with regulatory requirements and internal policies, and provide regular reports to senior leadership. Innovation & Continuous Improvement Identify and implement new technologies and processes to enhance digital adoption, stay abreast of industry trends, and drive continuous improvement initiatives. Financial Management Prepare and manage the budget for digital adoption initiatives, monitor expenditures, and identify cost-saving opportunities. Skills and Qualifications Leadership & ManagementProven ability to lead, motivate, and manage a team effectively. Digital Strategy & Planning Strong understanding of digital adoption strategies and principles. Business Development & SalesExperience in business development, sales, and/or customer acquisition. Data Analysis & Reporting Ability to analyze data, track performance, and generate reports. Communication & Presentation Excellent communication, presentation, and interpersonal skills. Problem-Solving & Critical Thinking Strong problem-solving abilities and critical thinking skills.

Role & responsibilities : Key Responsibilities: 1. Outbound Sales: - Make outbound calls to customers to sell OS Turbo products and services. - Generate sales leads and convert them into paying customers. 2. Sales Performance: - Meet or exceed monthly sales targets. - Achieve sales metrics (conversion rates, sales per hour). 3. Customer Interaction: - Handle customer inquiries and resolve concerns. - Provide product information and demos. Preferred candidate profile : Graduate Fresher / Graduate + 6months Experience Perks and benefits : Work with TOP MNC , Day shift Only 1 round of interview and shortlist : Immediate Joining Location : Andheri , Thane , Navi Mumbai Call / Watsapp HR Shruti - 83560 66683 HR Zalak 96533 75932 Regards Careervalues

– Zonal Head for Digital Adoption – Kotak Mahindra Bank Team Digital Team Qualification Graduate with relevant knowledge or MBA/PGDM (Marketing/Retail) Experience Atleast 5 years of field experience in driving team Designation M5/M6 Digital team, within the Digital Distribution Org, is tasked with adoption of the “New Kotak Mobile App” across the customer base. The new app is far superior in customer experience, and built with customer at heart. This app needs to be adopted by customers, across channels, customer calling the call centre, customer walking inside the branches and customer assisted via the RM. In order to drive this in a focused way, we are forming a digital distribution leads, across 3 zones, West, North and South A Zonal Head, Digital Adoption's job description focuses on driving digital adoption within a specific geographic region or zone. This role involves leading a team of cross functional people, developing and implementing strategies, and ensuring successful adoption of digital initiatives, products, or services, while achieving financial targets and maintaining compliance. Key Responsibilities : Strategic Planning & Execution Develop and implement digital adoption strategies for the region, aligning with overall company goals. Team Management Lead, mentor, and manage a team of digital adoption specialists, ensuring their performance and development. Merchant/Customer Acquisition Drive partnerships with local merchants, retailers, or customers to increase app penetration or digital adoption. Performance Monitoring Track and analyze key performance indicators (KPIs) related to digital adoption, such as GMV (Gross Merchandise Value), active users, transactions, etc. Operational Efficiency Ensure operational efficiency, compliance, and service quality at the ground level. Cross-functional Collaboration Work with other departments, such as marketing, analytics, product, and support, to ensure alignment and success. Compliance & Reporting Ensure compliance with regulatory requirements and internal policies, and provide regular reports to senior leadership. Innovation & Continuous Improvement Identify and implement new technologies and processes to enhance digital adoption, stay abreast of industry trends, and drive continuous improvement initiatives. Financial Management Prepare and manage the budget for digital adoption initiatives, monitor expenditures, and identify cost-saving opportunities. Skills and Qualifications Leadership & ManagementProven ability to lead, motivate, and manage a team effectively. Digital Strategy & Planning Strong understanding of digital adoption strategies and principles. Business Development & SalesExperience in business development, sales, and/or customer acquisition. Data Analysis & Reporting Ability to analyze data, track performance, and generate reports. Communication & Presentation Excellent communication, presentation, and interpersonal skills. Problem-Solving & Critical Thinking Strong problem-solving abilities and critical thinking skills.

Project Role : Security Delivery Lead Project Role Description : Leads the implementation and delivery of Security Services projects, leveraging our global delivery capability (method, tools, training, assets). Must have skills : SailPoint IdentityIQ Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Security Delivery Lead, you will be responsible for overseeing the implementation and delivery of Security Services projects. A typical day involves coordinating with various teams, ensuring that projects are on track, and leveraging global delivery capabilities to enhance service quality. You will engage with stakeholders to understand their needs and provide effective solutions, while also mentoring team members to foster a collaborative environment. Your role will require you to adapt to changing project requirements and maintain a focus on delivering exceptional security services to clients. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate training sessions to enhance team skills and knowledge.- Monitor project progress and implement necessary adjustments to meet deadlines.- Lead the design, development, and implementation of SailPoint IdentityIQ solutions, ensuring alignment with business requirements and industry best practices.- Spearhead the integration of applications into SailPoint IdentityIQ, developing custom connectors, integrations, reports, and rules.- Conduct thorough code reviews, unit testing, and integration testing to guarantee high-quality deliverables.- Provide expert troubleshooting and resolution of issues related to SailPoint IdentityIQ implementation and operation.- Proactively troubleshoot and support existing applications integrated within SailPoint IdentityIQ.- Collaborate effectively with operations teams, developers, and application owners on requirements gathering, design, and ongoing support.- Champion continuous improvement initiatives to enhance efficiency, reduce risk, and promote automation within the IAM domain.- Build custom plugins for IdentityIQ and implement complex customizations in areas like segregation of duties and infrastructure asset integration. Professional & Technical Skills: - Must To Have Skills: Proficiency in SailPoint IdentityIQ.- Strong understanding of identity governance and administration.- Experience with access management and compliance reporting.- Familiarity with security frameworks and best practices.- Ability to analyze and resolve complex security issues.- Knowledge of SailPoint Identity Security Cloud (ISC) or other cloud-based IGA solutions is highly desirable.- Proven expertise with BeanShell, PowerShell, Java, XML, SQL, LDAP, REST APIs, and SCIM.- Extensive experience with Service Standard Build (SSB) processes for SailPoint customizations.- Solid understanding of IAM best practices, implementation methodologies, and industry standards.- Hands-on experience working with Active Directory, LDAP, HR systems, and other data sources. Additional Information:- Minimum 10 years of experience in the IAM security domain, with at least 5 years specifically focused on SailPoint IdentityIQ development.- This position is based at our Hyderabad office.- A 15 years full time education is required. Qualification 15 years full time education

We are looking for the right people people who want to innovate, achieve, grow and lead. We attract and retain the best talent by investing in our employees and empowering them to develop themselves and their careers. Experience the challenges, rewards and opportunity of working for one of the world s largest providers of products and services to the global energy industry. Job Duties Under broad direction, drives service quality excellence, and customer satisfaction and provides guidance in Service Quality (SQ) matters to their employees. Updates and maintains district & global SQ databases to ensure metrics are accurate for reporting purposes. Provides SQ leadership by reviewing and reporting operational performance data, statistics, trends, and opportunities for execution improvement. Monitors and reviews field performance assessments, customer surveys, voice of the customer, and Key Performance Indicators with leadership of the assigned area. Champions the use of the quality management system in the designated area. Investigates accidents, injuries, and incidents within assigned area with the appropriate department, manager, and counterpart. Coordinates and assists with events and related investigation processes. Performs follow-up activities on unplanned events and/or jobs and implements proactive solutions to prevent reoccurrence. Arranges, participates, and monitors local SQ audits and occasional vendor audits. Visits field, labs, shops, and other locations to review performance issues, identify knowledge gaps, and propose SQ improvement solutions. Requires a high school diploma and 5+ years of operational or technical experience in Halliburton Product Service Line (PSL) is required. Service Coordinator or similar previous experience is highly recommended. Qualifications Halliburton is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, disability, genetic information, pregnancy, citizenship, marital status, sex/gender, sexual preference/ orientation, gender identity, age, veteran status, national origin, or any other status protected by law or regulation . Location Door # 16-22-26, Block # 6, Kakinada, Andhra Pradesh, 533003, India Job Details Requisition Number: 200449 Experience Level: Experienced Hire Job Family: Engineering/Science/Technology Product Service Line: Completion Tools Full Time / Part Time: Full Time Additional Locations for this position: Compensation Information Compensation is competitive and commensurate with experience.

Job description Some careers shine brighter than others. If you re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. We are currently seeking an experienced professional to join our team in the role of Service Quality Manager. Key Responsibilities: Manage / Lead a Service Quality team for Connectivity within CTOi organization. Be responsible in providing the MI Data, Metrics, Dashboards for incident, Problem & Change. Work with the platform teams to enable Connectivity to meet all our KCI s, MTTR and SLA targets using data trend analysis. Be responsible to chair weekly CABs, Quality retro s etc. Participating in Continuous Improvements projects as required. Be responsible to provide required information related to service quality Statistics during audits. Be the point of contact for CTOi Service management team and represent connectivity in service management forums. Requirements To be successful in this role, you should meet the following requirements: Strong experience in ServiceNow, Excel and other reporting tools Strong experience in leading service quality environment and associated activities (Not necessarily in IT environment) to move Connectivity forward. Knowledge on Industry practices related to service quality Experience in managing team and guide them appropriately Experience dealing with senior management & cross functional teams. You ll achieve more when you join HSBC. www.hsbc.com/careers HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Who we are We are an organisation that exists to drive progress. Thats the red thread that connects everyone at The Economist Group (TEG). Our businesses share a devotion to innovation, independence and rigour in their fields of expertise. We empower people to understand and tackle the critical challenges and changes facing the world. Our analytical rigour, global expertise and evidence-based insights enable individuals and organisations to make sense of these shifts and chart a course through them. We deliver analysis and insights in many formats to subscribers and clients in 170 countries through our four businesses, The Economist, Economist Impact, Economist Intelligence and Economist Education, which uphold our global reputation for excellence and integrity. Introduction The Economist Technology teams deliver the tech which brings The Economist, Economist Intelligence & Economist Impact to life for millions of avid readers, podcast listeners and content watchers. You will join our team at a time when the demand for excellence in our digital customer experience is higher than ever before. You will join a profitable, responsible business with a brand and culture that you can be proud of and with every opportunity to deliver success for the Group and yourself. We are seeking an ITSM Service Manager. You will be dedicated to learning about technology management and will provide first class support for our growing service management capability. If you are a collaborative team member with a practical, can-do attitude and would like to join our fantastic team, we would love to hear from you. As part of this role you may expect to occasionally be available during non-standard working hours as per operational and business requirements. Job Summary: The ITSM Service Manager will be responsible for supporting IT service management processes, ensuring smooth operations, and contributing to continuous service improvement for various TEG Business Units - Economist Intelligence, Economist Impact and Economist Newspaper. This role involves assisting with Incident, Problem, Change, and Service Request management, working closely with IT, DevOps, Engineering, Product, Project, Support teams, Vendors and stakeholders to maintain high service quality and efficiency. Key Responsibilities: Service Management & Operations: Assist in managing ITSM processes, including Major Incident, Incident, Service Request, Problem, Change, and Request Management. Ensure compliance with ITIL best practices and organizational policies. Support service level agreements (SLAs) and internal OLAs. Monitor ITSM tool (JIRA, Confluence, ServiceNow, etc) usage and ensure accurate documentation of incidents and requests. ITSM Process Documentation for Digital Products & Services Contribute to delivering our service management strategy Build strong relationships with engineers and business stakeholders Support the transition of new services and features into BAU support Major Incident Management: Responsible for overseeing and resolving high-priority IT incidents that significantly impact business operations. Coordinate response efforts, engage relevant teams, communicate updates to stakeholders, and drive rapid resolution to minimize downtime. Analyze incidents to identify root causes and implement preventive measures to reduce future risks. Incident, Service Requests & Problem Management: Assist in triaging, tracking and resolving IT incidents, Service Requests & Problems. Take ownership of ticket queues, manage aging and keep daily churn healthy Work with technical teams to perform root cause analysis and implement preventive measures. Maintain incident records and generate reports for performance analysis. Change & Release Management: Support change management processes, documentation and workflows as needed Assist in coordinating planned system changes and evaluating their impact. Monitor post-change performance to ensure minimal disruption to services. Continuous Service Improvement: Identify areas for improvement in ITSM processes and suggest enhancements. Support automation initiatives and efficiency improvements in IT service delivery. Assist in gathering and analyzing service performance data. Contribute to reporting and the development of service dashboards Support the use of automation and AI to streamline processes Stakeholder & Communication Management: Act as a point of contact for IT service-related queries and escalations. Collaborate with IT teams and business stakeholders to ensure service alignment. Participate in service review meetings and contribute to reporting activities. Qualifications & Skills: Education & Experience: Bachelor s degree in Information Technology, Computer Science, or a related field. 8-10 years of experience in IT service management, help desk, or technical support Hands-On Experience with ITSM tools like ServiceNow, BMC Remedy, Confluence, Jira Service Management (Atlassian Suite), etc Technical Skills: Thorough understanding of ITIL principles and IT service management frameworks. Familiarity with IT operations, cloud services, and enterprise IT environments. Proficiency in ITSM tools and ticketing systems (ServiceNow, Jira, Salesforce, etc) Desirable: Understanding/skills in Observability & monitoring tools (NewRelic) Understanding/skills in subscription & payments (Zuora, Salesforce, Cybersource etc) Understanding of Content Management systems Understanding of DW/BI, AI/ML Soft Skills: Strong analytical and problem-solving skills. Excellent communication and interpersonal skills. Ability to work in a fast-paced environment and manage multiple priorities. Detail-oriented with strong organizational skills. Preferred Certifications: ITIL Foundation Certification (mandatory) ServiceNow Certified System Administrator (preferred but not required). Fundamentals of Jira, Confluence, other ITSM tools #LI-Hybrid What we offer Benefits We offer excellent benefits including an incentive programme, generous annual and parental leave policies, volunteering days and well-being support throughout the year, as well as free access to all Economist content. Country specific benefits are also offered. Our Values Our values are a collective set of beliefs and behaviours that strengthen The Economist Groups purpose and demonstrate where we want to be as an organisation. They reflect on our mission to pursue progress for individuals, organisations and the world. Independence We are not bound to any party or interest and encourage exploration and free-thinking. We champion freedom, both within our organisation and around the world. Integrity We are bold in our efforts to uncover the truth and stand up for what we believe in. We inspire trust through our rigour, fact-checking and transparency. Excellence We aspire to the highest standards in all we do. We are ambitious and inquisitive in our pursuit of continuous progress and innovation. Inclusivity We value diversity in thought and background and encourage healthy debate with a breadth of perspectives. We treat our colleagues and customers fairly and respectfully. Openness We foster a collaborative and empathetic culture conducive to the interests, wit and initiative of our colleagues. New ideas are our lifeblood. The Economist Group values diversity. We are committed to equal opportunities and creating an inclusive environment for all our colleagues and potential colleagues regardless of ethnic origin, national origin, gender, gender identity, race, colour, religious beliefs, disability, sexual orientation, age, marital status or any other status.

Handle inbound patient/caregiver enquiries via phone, WhatsApp, email Conduct outbound calls to follow up with leads Understand patient medical situation and emotional needs Educate clients on how Integrative Therapy complements medical treatment Recommend suitable therapy plans based on segment and stage Address objections and concerns with empathy Follow sales scripts and SOPs maintain high service quality Achieve monthly conversion targets (sales closures) Maintain accurate records in CRM Coordinate with clinical team for smooth onboarding of new patients Participate in regular sales training & feedback sessions Requirements Bachelor s degree in any field (Healthcare, Psychology, Nutrition, Sales preferred) 1-5 years experience in healthcare sales / wellness sales / tele-sales / patient counselling Excellent communication skills (English + Hindi/regional language) Ability to listen empathetically and build rapport with patients/families Strong objection-handling and consultative selling skills Familiarity with CRM tools (training provided) Self-motivated and target-oriented Ability to work flexible hours if needed

FCM is one of the world s largest travel management companies and a trusted partner for national and multinational corporations. With a presence in 97 countries and 24/7 service support, FCM combines flexible technology with expert service to deliver personalized business travel experiences. Backed by the ASX-listed Flight Centre Travel Group, FCM brings together market-leading rates, exclusive travel solutions, and end-to-end travel consulting and events services through FCM Meetings & Events and FCM Consulting. FCM, a flagship division of the globally renowned Flight Centre Travel Group (FCTG), is one of the world s largest and most awarded travel management companies. With a presence in 97 countries , we deliver seamless and personalized travel solutions powered by flexible technology and expert human support. Winner of the World s Leading Travel Management Company award for 9 consecutive years (WTM). Named one of India s Top 100 Great Mid-size Workplaces 2024 . Role Overview We are seeking a dynamic, process-driven, and client-centric Manager MICE Visa Operations to lead our visa processing vertical within the MICE (Meetings, Incentives, Conferences, and Exhibitions) division. This is a strategic leadership role responsible for overseeing end-to-end visa operations, optimizing client experiences, driving compliance, and mentoring a high-performing team. The ideal candidate brings a blend of visa domain expertise, team leadership, stakeholder engagement, and process innovation in the corporate and group travel ecosystem. A Day in the Life Key Responsibilities Lead and manage the visa operations team catering to high-value MICE clientele across domestic and international destinations. Design and standardize SOPs for visa documentation, embassy coordination, and client advisory services , ensuring compliance and exceptional service quality. Build strong relationships with embassies, consulates, and visa facilitation centers to streamline processing timelines and handle escalations efficiently. Serve as the escalation point for complex client requirements, last-minute changes, or high-profile group movements. Collaborate closely with MICE Sales, Operations, Airline contracting, and Finance teams to ensure alignment on group movement timelines and document dependencies. Stay updated with global visa regulations, geopolitical changes, group movement protocols , and country-specific advisories. Implement automation tools or partner platforms for process efficiency, tracking, and reporting. Monitor SLA adherence, productivity KPIs, error rates, and feedback loops for continuous process improvement. Train and mentor junior staff, ensuring skill upgrades aligned with industry evolution. Represent FCM at embassy briefings, industry forums, and internal leadership discussions as the subject matter expert for Visa Ops in MICE. You re Perfect for This Role If You Have 8 - 10 years of progressive experience in visa operations, with at least 3 years in a team lead or managerial capacity , preferably within corporate or MICE travel. In-depth knowledge of global visa regulations , group documentation protocols, and embassy liaison best practices. Prior experience handling group and incentive travel , event-based movements, or large delegations. Familiarity with GDS platforms (Amadeus, Sabre, Galileo) and visa management tools. Strong leadership, client servicing, and crisis management skills. Excellent interpersonal and negotiation skills, with the ability to interact with embassies, CXOs, and high-net-worth clients. Ability to manage pressure, deadlines, and dynamic client expectations with composure and professionalism. Bachelor s degree in Hospitality, Travel Management, International Relations, or a related field; IATA certification is a plus. What s in It for You Competitive compensation aligned with seniority and market benchmarks. Leadership exposure in a global organization with a robust MICE ecosystem. Work-life balance with paid time off, industry travel perks, and employee-centric policies. health, accident, and life insurance Career development opportunities, cross-functional exposure, and internal mobility options across FCM and the broader FCTG network. Vibrant workplace culture with recognition programs, team events, and continuous learning. Why Join FCM Travel India At FCM, you re not just taking a job you re building a career. With a people-first culture, global exposure, and purpose-driven work, we create an environment where your growth is our priority . Diversity, innovation, and passion drive our journey and we re just getting started. Irreverence. Ownership. Egalitarianism FCM Meetings & Events Join FCM Travel India as Manager MICE Visa Operations in Noida! Lead end-to-end visa processes for high-profile corporate events and group travel. Drive operational excellence, ensure compliance, and collaborate with global teams. Ideal for leaders with strong visa expertise and MICE experience. Be part of a globally awarded travel management company with unmatched growth and perks! By clicking Accept All Cookies , you agree to the storing of cookies on your device to enhance site navigation, analyze site usage, and assist in our marketing efforts.