2384 Service Quality Jobs - Page 23

Role Overview: You will be responsible for developing and implementing a comprehensive service strategy aligned with the company's business goals, focusing on enhancing customer experience, reducing total cost of ownership, and extending product service life. Your role will involve creating and executing service business plans, allocating resources efficiently, monitoring performance metrics, and continuously improving service performance. Additionally, you will oversee the digitalization of service processes and offerings and manage operations related to product lifecycle and support. Key Responsibilities: - Develop and implement a comprehensive service strategy aligned with business goals ...

About the Team: At PayU, we are a passionate and innovative team dedicated to revolutionizing the payments industry. As a global leader in fintech, we provide cutting-edge payment solutions to empower merchants and businesses of all sizes. Our collaborative work culture thrives on innovation, creativity, and excellence in delivering value to our merchants. Join us on our journey to create seamless, reliable, and secure payment experiences for our growing network of partners. About the Role: We are looking for a dynamic and results-oriented Key Account Manager - Sales to lead the acquisition and servicing of merchants onboarded through online platforms. The role demands a proactive approach t...

We are looking for a dynamic and results-oriented Key Account Manager - Sales to lead the acquisition and servicing of merchants onboarded through online platforms. The role demands a proactive approach to ensuring a seamless onboarding experience, cultivating long-term relationships with merchants, and driving adoption of PayUs diverse payment solutions. As a Key Account Manager, you will be the primary point of contact for merchants and play a crucial role in resolving their queries and enhancing their operational experience. Responsibilities: Business Development: Initiate, negotiate, and close new business proposals with merchants to achieve sales targets and expand the merchant base. On...

We are looking for a dynamic and results-oriented Key Account Manager - Sales to lead the acquisition and servicing of merchants onboarded through online platforms. The role demands a proactive approach to ensuring a seamless onboarding experience, cultivating long-term relationships with merchants, and driving adoption of PayUs diverse payment solutions. As a Key Account Manager, you will be the primary point of contact for merchants and play a crucial role in resolving their queries and enhancing their operational experience. Responsibilities: Business Development: Initiate, negotiate, and close new business proposals with merchants to achieve sales targets and expand the merchant base. On...

We are looking for a dynamic and results-oriented Key Account Manager - Sales to lead the acquisition and servicing of merchants onboarded through online platforms. The role demands a proactive approach to ensuring a seamless onboarding experience, cultivating long-term relationships with merchants, and driving adoption of PayUs diverse payment solutions. As a Key Account Manager, you will be the primary point of contact for merchants and play a crucial role in resolving their queries and enhancing their operational experience. Responsibilities: Business Development: Initiate, negotiate, and close new business proposals with merchants to achieve sales targets and expand the merchant base. On...

The Remote Monitoring and Diagnostics Center (RMDC) is a mission-critical global team that operates as the first point of contact for diagnosing and resolving issues across Fluence s worldwide Battery Energy Storage Systems (BESS) fleet. The RMDC ensures 24/7/365 operational availability and performance of energy storage sites by managing incidents, coordinating timely maintenance, and performing proactive monitoring and diagnostics remotely. This role is central to the safe, reliable, and cost-effective performance of the most advanced energy storage assets in the world. KEY RESPONSIBILITIES: - Act as the remote owner for large-scale BESS sites across the globe - Be the primary point of con...

Job Description Key Responsibilities: Conduct and lead onsite and remote reviews of branches as per assigned timelines, covering: Service Quality, Customer Journey Audits, and NPS Readiness Sales Governance, Process Adherence, Internal Controls, and Regulatory Compliance Outlier Identification, Red Flag Tracking, and Thematic Risk Reporting Perform Root Cause Analysis (RCA), recommend interventions, drive closure of gaps, and escalate critical issues where necessary Release timely and transparent Branch Scorecards, Customer Experience Ratings, and Exception Reports Support capability building through training, guidance, and repeat validations to ensure sustainability of improvements Strength...

We are looking for a courteous and detail-oriented Service Delivery Officer (SDO) to manage personalized service requests and ensure smooth operational support for high net worth customers. The role involves coordinating with internal teams, maintaining compliance standards, and delivering timely business insights through MIS reporting. The ideal candidate will have strong communication skills, a customer-first mindset, and a solid understanding of banking processes. Handle personalized service requests from customers across segments Generate and deliver timely business MIS reports Ensure strict compliance with audit, regulatory, and internal banking policies Coordinate with CPC/RPC/Investme...

We are looking for a courteous and detail-oriented Service Delivery Officer (SDO) to manage personalized service requests and ensure smooth operational support for high net worth customers. The role involves coordinating with internal teams, maintaining compliance standards, and delivering timely business insights through MIS reporting. The ideal candidate will have strong communication skills, a customer-first mindset, and a solid understanding of banking processes. Handle personalized service requests from customers across segments Generate and deliver timely business MIS reports Ensure strict compliance with audit, regulatory, and internal banking policies Coordinate with CPC/RPC/Investme...

Embark on a transformative journey as a Quality Analyst at Barclays, where you will identify and categorize errors spot issues and classify them for resolution. Key critical skills required for this role include: Experience in payment/investigations operations with knowledge of Swift messages, currencies/ cut-offs, payments routing knowledge, cover matching expertise. Experience in banking domain. Should be able to communicate fluently. Understanding of risk and control processes. You may be assessed on key essential skills relevant to succeed in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital technology, as well as job-specific tec...

1. Leadership: Lead, motivate, and develop a high-performing front office team. 2. Guest Service: Ensure exceptional guest service, respond to guest complaints, and resolve issues promptly. 3. Front Office Operations: Oversee front desk operations, including check-in, check-out, and room assignments. 4. Guest Relations: Build and maintain strong relationships with guests, ensuring repeat business and positive word-of-mouth. 5. Revenue Management: Collaborate with the revenue team to optimize room rates and occupancy. 6. Quality Control: Monitor and maintain high standards of service quality, cleanliness, and guest satisfaction. 7. Training and Development: Develop and implement training prog...

We are looking for a highly skilled and experienced professional to lead our restaurant and bars team in Fairmont Mumbai & Rosywn, A Morgans Originals Hotel. The ideal candidate will have a strong background in hospitality and management, with excellent leadership skills. Roles and Responsibility Manage daily operations of the restaurant and bars, ensuring high-quality service and customer satisfaction. Develop and implement strategies to increase sales and revenue growth. Lead and motivate a team of staff members to achieve exceptional performance. Maintain high standards of quality, safety, and hygiene. Collaborate with other departments to ensure seamless service delivery. Analyze custome...

Job Track Description: Performs tasks based on established procedures. Uses data organizing and coordination skills to perform business support or technical work. Requires vocational training, certifications, licensures, or equivalent experience. General Profile Expands skills within an analytical or operational process. Maintains appropriate licenses, training, and certifications. Applies experience and skills to complete assigned work. Works within established procedures and practices. Works with a moderate degree of supervision. Functional Knowledge Has developed skillset in a range of processes, procedures, and systems. Business Expertise Understanding of how teams integrate and work bes...

Overview To provide investment operations support to Fund Operations boutique fund managers covering a range of portfolio administration functions namely valuations, corporate actions, cash forecasting, performance reporting, trade settlement management, cash movements, broker and custodian liaison, and relationship management. The role covers a range functions working on managed funds, private equity funds and listed investment companies. Investment types covers both domestic and international types including Equities, Futures, Options, FX, Currency forwards, Swaps, Fixed Income, and Managed Funds. Key Accountabilities and main responsibilities Strategic Focus Provide support in the onboard...

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, youll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. How will you make an impact in this role The Primary Objective Would Be to Deliver Very High Standards of Customer Service by Handling Customers request such a Cred...

Application Support (SQL) Rotational Shifts (24/7) As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we d like to ask you: Are you FIS About the role: Provide L1/L2 level support for the clients based across the globe. Effectively coordinate among internal teams and provide world class client experience. About the team: We are a client facing function, a first line of defense/interface into FIS eco system for our clients to address Software/Infra issues, understand/c...

Application Support (SQL) Rotational Shifts (24/7) As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we d like to ask you: Are you FIS About the role: Provide L1/L2 level support for the clients based across the globe. Effectively coordinate among internal teams and provide world class client experience. About the team: We are a client facing function, a first line of defense/interface into FIS eco system for our clients to address Software/Infra issues, understand/c...

Position Title: Senior Associate - NPS Analytics Reports To: Associate Manager-NPS Design & Analytics Role Level: CXO-4 Job Purpose Analyze NPS scores and verbatims received from customers across touchpoints and prepare detailed reports and verbatim-buckets to be shared with stakeholders for NPS improvement. Drive continuous coordination, discussion, action and feedback sharing across stakeholders. Key Accountabilities NPS Analytics Monitor all customer data to understand recurrent customer issues across various touch points Report customer insights that is easily understandable for leaders to initiate improvement in processes at various consumer touchpoints Improve overall service quality o...

Join JPMorganChase as a Fund Service Vice President and become a pivotal part of our dynamic team. This role offers a unique opportunity to leverage your expertise in fund servicing operations while driving impactful solutions and fostering career growth. As a leader in our organization, youll be at the forefront of innovation, working in a collaborative environment that values your skills and contributions. As a Fund Servicing Manager III within JPMorganChase, you will be a key player in fund servicing operations, leveraging your deep knowledge of fund accounting and administration to deliver exceptional service. You will manage a diverse team, interpret customer needs, and identify trends ...

Join Tata AIA Life Insurance, a leading and fastest-growing life insurance provider in India, established in 2001 as a joint venture between Tata Sons Pvt. Ltd. and AIA Group Ltd. Our company embodies a legacy of trust, integrity, and excellence, combining Tatas esteemed leadership with AIAs extensive pan-Asian expertise. At Tata AIA, our vision is to be the pre-eminent protection provider enabling dreams and inspiring healthier, happier lives. We foster a culture of innovation, inclusivity, and continuous learning, offering dynamic career growth opportunities and a supportive work environment. Recognized as a Great Place to Work and recipient of the Kincentric Best Employer Award, we are co...

Service Delivery: Develop and implement service delivery strategies to meet the needs of clients or customers. Monitor service performance against established metrics, identify areas for improvement, and take corrective actions as necessary. Ensure service delivery meets or exceeds quality standards and customer expectations. Client/Customer Relationship Management: Build and maintain strong relationships with clients or customers, serving as the primary point of contact for service-related inquiries or issues. Proactively identify client/customer needs and recommend solutions to enhance satisfaction and loyalty. Address escalated service issues promptly and effectively, striving to resolve ...

As a Service Manager at the authorized Koel Care Centre in Mohali, your role will involve handling manpower and customers both over the phone and in person. You will be responsible for maintaining service quality, ensuring customer satisfaction, and overseeing the process of signing contracts. Preference will be given to candidates with good knowledge of diesel engines and panels. Key Responsibilities: - Handling manpower and customers both over the phone and in person - Ensuring service quality and customer satisfaction - Overseeing the process of signing contracts Qualifications Required: - Good knowledge of diesel engines and panels (preferable) Please note that this is a full-time positi...

We are looking for a highly skilled and experienced Front Office Manager to join our team at The Ambassador Hotel in Mumbai. The ideal candidate will have a strong background in hospitality and front office management, with excellent communication and leadership skills. Roles and Responsibility Manage the front office team to ensure exceptional customer service and efficient check-in/check-out processes. Coordinate with other departments to maintain seamless operations and high standards of service quality. Develop and implement strategies to enhance customer satisfaction and loyalty. Supervise and train front office staff on various aspects of hotel operations. Handle guest complaints and r...

Role Overview We are seeking an experienced Account Manager Client Servicing professional to manage client relationships, ensure service excellence, and drive business growth. The role requires strong communication, organizational, and problem-solving skills, along with prior experience in the printing and manufacturing industry. Key Responsibilities Act as the primary point of contact for clients, building and maintaining long-term relationships. Understand client requirements and ensure timely, high-quality service delivery. Assign design work to internal teams with realistic deadlines and oversee execution. Coordinate with cross-functional teams to fulfill client needs. Conduct regular cl...

Assisting team in day to day tasks and coordinating with RMs for activities related to business. Document collection from client and to ensure completion of all the documents along with signatures and stamps. To ensure documentation is completed with utmost accuracy and to ensure the case is cleared in first pass. Coordinating with the internal teams for documentation to ensure smooth processing of client transactions. To understand clients business & provide appropriate working capital and business loan solutions. Deal across secured and unsecured lending such as Fund/ non-Fund based products like Cash Credit, Demand Loan, BG etc. Work closely with Branch Banking teams for new customer addi...