2384 Service Quality Jobs - Page 25

As Cluster Head of BSQIG, your role involves leading and conducting comprehensive reviews of branch operations, both onsite and remotely, within specified timelines. Your primary responsibilities will include: - Conducting audits focused on service delivery, customer journey mapping, and NPS readiness. - Ensuring adherence to sales processes, internal controls, and regulatory requirements. - Identifying risks, tracking red flags, and preparing thematic risk reports. - Performing Root Cause Analysis (RCA), recommending corrective actions, driving closure of gaps, and escalating critical issues as necessary. - Releasing timely branch scorecards, customer experience ratings, and exception repor...

As a Direct Sale Associate at our company, your role will involve identifying business opportunities by identifying prospects and establishing contact to develop relationships with them. You will be expected to recommend solutions to issues in constructive ways and engage in outbound calling on data collected through lead generation activities and secondary sources. Daily follow-ups on older leads and working on new leads will also be a key responsibility. Maintaining quality service by establishing and enforcing organization standards is crucial, and we are looking for someone who is energetic, well-spoken, eager to close sales deals, and generate revenue for the organization. Qualification...

As a Branch Operations and Service Manager in the Rural Banking department, your primary focus will be on enabling customers, partners, and stakeholders to address their needs through proactive query resolution. You will be responsible for setting up customer service quality procedures, establishing standards for the team, and implementing strategies and best practices to achieve exceptional service levels. Additionally, driving employee morale and engagement to ensure the organization delivers best-in-class service, leading to increased customer satisfaction, loyalty, and retention. **Key Responsibilities:** - Manage a team of customer service managers responsible for the inbound channel an...

The main responsibilities for this role include managing invoices, handling missed payments and supervising Accounts Receivable Clerks. Our ideal candidate is familiar with all accounting procedures and can manage daily financial transactions end-to-end. Proven work experience as an Accounts Receivable Manager or Supervisor. Minimum Requirements: You will have a Degree / Diploma in Electrical/ Mechanical / Civil /Marine Engineering OR equivalent, with min 7 to 8 years of work experience in Facility Industry /Real Estate/ Hotel or Construction Industry. Commercial experience will be preferred. Should have proficiency in English written and spoken. Excellent knowledge of Excel and power point....

We are seeking a highly motivated and strategic professional to lead process, service and customer service execution and governance for affluent proposition. The role requires to analyse proess gaps and resolution to improve service quality and overall customer experience of the affluent customer. Area Key Accountabilities / Responsibilities 2) Key Accountabilities / Responsibilities Process execution Understand current programme process and realign to make it as error / defect free as possible Audit compliance A keen understanding of risk , audit, regulatory framework and being able to undertake internal audit RCSA Timely monitoring of RCSA (internal audit, regulatory and statutory framewor...

Collaterals & Logistics unit of the Bank is responsible for managing all printing and delivery of customer deliverables across Bank Key deliverables include printing and dispatch of cheque books, debit cards, credit cards etc This unit also strives for process improvement initiative of CPU The unit also takes care of debit and credit card PIN printing and also RMC of liabilities AOF Identifying the unique customer identification code (UCIC) will help banks to analyze a customer, track the facilities availed, monitor financial transactions in various accounts, improve risk profiling, take a holistic view of customer profile and smoothen banking operations for the customer The job holder must ...

Will be responsible for the complete soft services of the property in terms of housekeeping, landscaping, horticulture, pest control, help desk operations, indenting of consumables, maintenance of consumption registers, training of soft services staff, co-ordination with the service partners, evaluation of vendors. Will assist the Property Manager in the day-to-day operations, in terms of liaison with the lessees, monitor the day-to-day complaints & render an analysis report on a monthly basis. Oversee and manage the team responsible for soft services (cleaning, security, landscaping, pest control, waste management, etc.). Conduct regular performance reviews, provide training, and ensure the...

Central Processing Unit Customer De-Duplication Activity Champion INTERNAL USAGE No of Vacancies Reports to Manager - SM Is a Team leader Y/N Team Size Grade Officer / AM / DM Business Retail Banking Department Retail Operations Sub - Department Central Processing Unit Location Airoli About Department Central Processing Unit handles onboarding, collaterals and logistics It on-boards retail liability customers of CASA, TIO, Sole Prop, PPF, NPS, APY through scrutiny and data entry Retail loan customers are on-boarded through loan account authorization and payments process, rural lending customers are onboarding through Agri account opening, funding, modifications and renewals Merchant acquirin...

Sr. Sales Manager is responsible for soliciting and managing sales, building long-term customer relationships, and achieving revenue goals. This role involves strategic planning, new business, and team collaboration to boost sales and satisfaction. Required Candidate profile Minimum 4-5 years in hotel sales or revenue management. Strong understanding of sales processes, market trends, and CRM tools. Skilled in communication, negotiation, and handling corporate/group sales

Responsibilities Recruits, selects, hires and evaluates performance of personnel to ensure all department and internal client needs are handled appropriately. Trains administrative staff on operations policies, procedures, and associated equipment to ensure efficiency and accuracy. Counsels and develops staff for personal and corporate advancement through career development, training programs and other resources as required for professional advancement. Supervises Back Office Operations staff to ensure timely and accurate execution of data audit and data entry functions to allow front line and management staff to focus on quality service and business objectives. Establishes and manages workf...

Responsibilities Recruits, selects, hires and evaluates performance of personnel to ensure all department and internal client needs are handled appropriately. Trains administrative staff on operations policies, procedures, and associated equipment to ensure efficiency and accuracy. Counsels and develops staff for personal and corporate advancement through career development, training programs and other resources as required for professional advancement. Supervises Back Office Operations staff to ensure timely and accurate execution of data audit and data entry functions to allow front line and management staff to focus on quality service and business objectives. Establishes and manages workf...

The primary objective is to enable high-quality product integrations for Oracle Health partners and clients via Healthcare API. You will foster a culture of innovation, collaboration, and continuous improvement within the software engineering team.As a Manager, you will apply your technical and organizational skills to solve delivery, support, and operational optimizations, while driving execution of roadmap commitments. You will work with a variety of technical, functional, and business stakeholders to ensure consistent delivery of API catalog advancements. By engaging with product and engineering leaders across the organization, you will influence product strategy, define technology roadma...

This Position reports to: IS Department Manager for Compliance and Risk Advisory Your role and responsibilities (Mandatory) In this role, you will have the opportunity to lead defined service lines in the design and development of end-to-end lifecycle roadmaps and effective and efficient delivery of services together with a team of dedicated internal and external suppliers. Each day, you will be responsible to design, implement, and maintain the framework to deliver the services in scope, on time, within budget, and in line with the customers expectations. You will also showcase your expertise by managing multiple third-party global vendor contracts to assure high service quality and optimiz...

You will be contributing to all the functions of Customer Care, Service Quality, and Certification/Assessment in the Central Operations department. Your role will involve daily operations of the Grievance Redressal Mechanism, Service Quality outbound calling, and being the custodian of third-party Certification or Assessment. Key Responsibilities: - Contribute to Customer Care, Service Quality, and Certification/Assessment functions - Manage daily operations of the Grievance Redressal Mechanism - Conduct outbound calling for Service Quality - Act as the custodian of third-party Certification or Assessment Qualifications Required: - Post Graduate degree Additional details of the company: - Jo...

Roles and Responsibility Manage and coordinate ship forwarding operations to ensure efficient and timely delivery. Develop and implement strategies to improve operational efficiency and reduce costs. Collaborate with internal teams to resolve issues and enhance service quality. Analyze data and metrics to identify areas for improvement and optimize processes. Ensure compliance with regulatory requirements and industry standards. Build and maintain strong relationships with customers and stakeholders. Job Requirements Minimum 3 years of experience in ship forwarding or a related field. Strong knowledge of IT Service & Consulting industry trends and practices. Excellent communication and inter...

Job Track Description: Performs tasks based on established procedures. Uses data organizing and coordination skills to perform business support or technical work. Requires vocational training, certifications, licensures, or equivalent experience. General Profile Expands skills within an analytical or operational process. Maintains appropriate licenses, training, and certifications. Applies experience and skills to complete assigned work. Works within established procedures and practices. Works with a moderate degree of supervision. Functional Knowledge Has developed skillset in a range of processes, procedures, and systems. Business Expertise Understanding of how teams integrate and work bes...

We are looking for a highly skilled and experienced SERVICE DESK professional with 1 to 2 years of experience to join our team in Pune or Mumbai. The ideal candidate will have excellent communication skills, proficiency in Spanish SD with English, and the ability to resolve service requests. Roles and Responsibility Resolve service requests efficiently and professionally. Handle customer inquiries via voice process and provide timely updates. Escalate tickets when necessary and ensure prompt resolution. Provide status and updates on service requests to customers. Collaborate with internal teams to improve service quality and efficiency. Analyze customer feedback and suggest improvements. Job...

1. Program Operations & Logistics Manage and oversee daily operations of the program office and field activities. Ensure timely availability of supplies (medicines, nutrition kits, IEC materials, registers, logistics for camps, etc.). Coordinate mobile health clinics, immunization drives, nutrition camps, and outreach events. Maintain proper office administration including procurement, stock keeping, transport, and petty cash. Troubleshoot operational challenges in real time and escalate issues when required. 2. Field Team Supervision & Coordination Directly supervise Community Health Nurses, Field workers, and support staff Develop weekly/monthly work plans for field teams and monitor adher...

CEC-Relationship Manager-VRM Enter Custom Internal Posting Description Short Description for Internal Candidates Job Role: To exclusively handle Wealth/Privy Outbound calls- schedule equivalent experience profiles from other competitors Differentiated training to make them universal phone banking officers cross training in cards, liabilities, assets This ski Description for Internal Candidates Job Role: To exclusively handle Wealth/Privy Outbound calls- schedule equivalent experience profiles from other competitors Differentiated training to make them universal phone banking officers cross training in cards, liabilities, assets This skill will also do sales with assigned customer based mappe...

To exclusively handle Wealth/Privy Outbound calls- schedule equivalent experience profiles from other competitors Differentiated training to make them universal phone banking officers cross training in cards, liabilities, assets This skill will also do sales with assigned customer based mapped to them Measure of outcomes NPS, Service Level, Service Quality and Sales Responsible for quality communication and customer servicing within laid down productivity and service benchmarks Ensure customer delight and consistent service experience, including timely resolution of customer queries/issues Complete the logs specified by the process (End-of-day target) Adherence to Information Security norms ...

About The Role Project Role : Security Delivery Lead Project Role Description : Leads the implementation and delivery of Security Services projects, leveraging our global delivery capability (method, tools, training, assets). Must have skills : SailPoint IdentityIQ Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Security Delivery Lead, you will be responsible for overseeing the implementation and delivery of Security Services projects. A typical day involves coordinating with various teams, ensuring that projects are on track, and leveraging global delivery capabilities to enhance service quality. You...

Job Track Description: Performs tasks based on established procedures. Uses data organizing and coordination skills to perform business support or technical work. Requires vocational training, certifications, licensures, or equivalent experience. General Profile Expands skills within an analytical or operational process. Maintains appropriate licenses, training, and certifications. Applies experience and skills to complete assigned work. Works within established procedures and practices. Works with a moderate degree of supervision. Functional Knowledge Has developed skillset in a range of processes, procedures, and systems. Business Expertise Understanding of how teams integrate and work bes...

About The Role Project Role : Security Delivery Lead Project Role Description : Leads the implementation and delivery of Security Services projects, leveraging our global delivery capability (method, tools, training, assets). Must have skills : SailPoint IdentityIQ Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Security Delivery Lead, you will be responsible for overseeing the implementation and delivery of Security Services projects. A typical day involves coordinating with various teams, ensuring that projects are on track, and leveraging global delivery capabilities to enhance service quality. You...

Customer Services & Quality Control Professional Experience & Responsibilities: Role Focus: Manage customer support functions, ensuring service quality, compliance, and customer satisfaction. Key Responsibilities: Handle functions/SLAs of Customer Support and maintain quality standards. Act as the primary point of contact for members and trading participants. Address and resolve their queries and issues related to trading, technology, and operations promptly and professionally. Log, track, and manage all incoming queries through various channels (phone, email, and visits). Ensure a timely and effective resolution and escalate complex issues to the appropriate internal teams when necessary. A...

Manage a team of technicians and deliver Service Excellence through a team. Ensure contractual obligations to our customers are met; ensuring consistently high standards of workmanship are delivered. Supervision of Termite jobs, SMEs jobs in absence of TSPO jobs, and supporting Solo Technicians if required (Should not be utilised for Office work) Issue of materials, chemical, Fuel and monitoring & optimising consumption. Verify physical stock and ensure the same is matching with NAV once in 15 days. Prepare Bags and Materials for technicians one day in advance for next days schedule, by taking the next day schedule from Planner daily @ 3 pm Allocate technician for daily deployment in coordin...