1046 Service Quality Jobs - Page 30

Job Track Description: Requires broad technical expertise and industry knowledge. Accountable for functional, operational, and/or program management. Assists others in achieving goals. Manages performance appraisals and pay reviews. Manages training for 3 or more employees. Manages hiring and termination actions. General Profile Supervises daily tasks of complex business, technical support, or production teams. Responsible for the success of the team. Works within established precedents and practices. Examines information to solve ongoing problems. Ability to perform work unsupervised. Functional Knowledge Has a comprehensive understanding of a range of processes, procedures, systems and concepts in own field. Business Expertise Understands how to coordinate efforts across teams to achieve goals. Impact Impacts a team, by example, through the quality service and information provided. Leadership Provides day to day supervision to a team. (e.g., coaching on performance, coordinating activities, checking on quality, and work progress) Problem Solving Solves problems and evaluates possible solutions using technical experience and precedents. Interpersonal Skills Uses tact to exchange ideas and information concisely and rationally. Responsibility Statements Provides daily direction to employees so that Accounting services operations are performed to standards. Reviews expenditure expense/payment/outstanding reports for proper authorization and precision. Serves as point of contact and a mentor for resolving complicated issues related to accounting. Ensures delivery within the given timeframe and quality parameters. Tracks project metrics and employee performance records and provides feedback. Handles people management responsibilities of assigned reporters. Assists managers in any departmental initiatives and process improvement discussions. Performs other duties as assigned. Complies with all policies and standards.

Job Track Description Performs tasks based on established procedures. Uses data organizing and coordination skills to perform business support or technical work. Requires vocational training, certifications, licensures, or equivalent experience. General Profile Has advanced and specialized expertise within a range of analytical or operational processes. Completes assignments and facilitates the work of others. May coordinate assignments beyond work area. Proposes improvements to processes and methods. Acts as a lead, coordinating the work of others, but is not a supervisor. Works autonomously within established procedures. Functional Knowledge Has developed skills in a range of processes, procedures, and systems. Acts as a technical expert in some areas. Business Expertise Understanding of how best teams integrate and work together to achieve company goals. Impact Impacts a team, by example, through the quality service and information provided Suggests work procedure and practice enhancements to improve efficiency. Leadership Serves as a team lead. May allocate work to team members. Provides subject matter guidance to junior team members. Problem Solving Provides solutions to atypical problems with little or no precedent. Interpersonal Skills Exchanges information and ideas effectively. Responsibility Statements Answers telephone, e-mail, or chat queries related to HR following client policies and procedures. Resolves telephone and chat inquiries quickly. Assists employees and managers in the completion of appropriate forms, navigation of HR systems, processes, and policies. Investigates any issues raised by the client's employees related to incorrect payments/incorrect records. Provides information to employees and HR on matters pertaining to personnel forms and records. Initiates appropriate actions as required by HR or employee. Advises on benefit plan options. Performs other duties as assigned. Complies with all policies and standards.

We are seeking a dedicated and proactive Support Manager to lead our Maintenance and Support Team and ensure timely resolution of Client issues. The ideal candidate will be responsible for managing daily support operations, maintaining service quality, and acting as the primary point of escalation for all production critical issues and defects. Key Responsibilities: Support Manager is responsible for Resource Management - Coverage, availability, capability Oversee support team performance and ticket resolution timelines Manage escalations and ensure customer satisfaction Collaborate with other support/dev teams to resolve recurring issues Monitor KPIs and prepare regular support performance reports Act as the primary escalation point Identify, document, and mitigate Risks, Assumptions, Issue and Dependencies for the project Drive improvements in support processes and tools Requirements: Proven experience in technical application maintenance support projects and production support leadership role Strong understanding of RAID management and issue escalation handling Strong leadership, problem-solving, and communication skills Familiarity with support tools (e. g. , Jira, Service Now) Ability to work effectively under pressure in a fast-paced environment Good to have - technical knowledge or hands on experience in Java, Sprint Boot, . Net, Python, Unix/Linux systems, AWS Mandatory Competencies App Support - L1, L2 Support BA - Project Management Java - Core JAVA Others - Micro services . NET FullStack - Javascript Python - Python Cloud - AWS Java - Unix Java - Linux Beh - Communication and collaboration At Iris Software, we offer world-class benefits designed to support the financial, health and well-being needs of our associates to help achieve harmony between their professional and personal growth. From comprehensive health insurance and competitive salaries to flexible work arrangements and ongoing learning opportunities, were committed to providing a supportive and rewarding work environment. Join us and experience the difference of working at a company that values its employees success and happiness.

Roles and Responsibilities: 1. Branch Operations & Management: Oversee daily operations of the branch and ensure smooth workflow. Implement company policies and ensure compliance with academic and ethical standards. Maintain a high level of service quality in PhD assistance, including research guidance, thesis writing, and publication support. 2. Team Leadership & Supervision: Manage and mentor a team of research associates, content writers, editors, and support staff. Set performance goals and monitor team progress. Provide training and guidance to improve research quality and client satisfaction. 3. Client Relationship Management: Interact with PhD scholars and guide them through the research assistance process. Address client queries, concerns, and provide customized solutions. Ensure high customer satisfaction and build long-term relationships. 4. Sales & Business Development: Drive revenue growth by acquiring new clients and maintaining existing ones. Develop marketing strategies to promote the company's PhD assistance services. Collaborate with universities, research institutions, and scholars to expand business opportunities. 5. Research Quality & Compliance: Ensure all research work meets academic integrity and plagiarism-free standards. Monitor adherence to referencing styles, journal submission guidelines, and ethical research practices. Stay updated with research trends, university guidelines, and publication standards. 6. Financial & Administrative Responsibilities: Manage branch budgets, expenses, and financial targets. Prepare reports on sales, operations, and client feedback for senior management. Ensure proper documentation and record-keeping of research projects. 7. Collaboration & Networking: Build relationships with professors, universities, and research institutions. Represent the company at academic conferences, seminars, and research forums. Identify potential partnerships and collaborations to enhance service offerings.

About TruDoc Healthcare At TruDoc Healthcare, we are revolutionizing patient-centered care by combining clinical expertise with cutting-edge technology. Our 24x7 integrated care model ensures timely, quality healthcare services across geographies. We are expanding our India-based team and seeking passionate professionals committed to making a difference in people s lives through seamless care coordination. Role Overview We are looking for an experienced and empathetic Care Coordinator to join our remote team in India. In this role, you will serve as the first point of contact for patients, facilitating access to healthcare services, coordinating care delivery, and supporting clinical operations to ensure exceptional service outcomes. Key Responsibilities Manage inbound and outbound calls to assess patient needs and facilitate timely care coordination. Collaborate with TruDoc 24x7 physicians to determine appropriate medical interventions and follow-up actions. Schedule appointments and initiate referrals to specialists, emergency departments, urgent care centres, or community resources as required. Coordinate with designated pharmacies to fulfil physician prescriptions and directives. Verify member eligibility and support patient access to appropriate healthcare services. Accurately document all patient interactions, clinical notes, and service activities in internal systems. Participate in regular peer meetings, training programs, and operational discussions. Work collaboratively with clinical and support teams to ensure consistent, high-quality, patient-focused care delivery. Accountabilities Ensure timely, accurate, and empathetic communication between patients, physicians, and healthcare providers. Maintain thorough and up-to-date documentation to support clinical continuity and audit compliance. Meet service delivery turnaround times for follow-ups, referrals, and case closures. Adhere to TruDoc s care protocols, service quality benchmarks, and regulatory requirements. Track and report key metrics, providing actionable insights for program improvement. Foster patient satisfaction through professional, compassionate, and solution-oriented interactions. Handle high call volumes and dynamic scenarios while maintaining exceptional service standards. Take complete ownership of assigned cases, ensuring timely and appropriate closure of care loops in line with clinical guidance. Qualifications Prior experience in healthcare coordination, customer service, or clinical support roles (preferred). Strong verbal and written communication skills in English (other regional languages are a plus). Excellent organizational skills and attention to detail. Ability to multitask and remain calm under pressure. Tech-savvy, with experience in using healthcare or CRM systems. Passion for delivering high-quality, patient-centered care. Why Join Us? Work remotely from anywhere in India. Be part of a purpose-driven, mission-led organization. Gain exposure to global healthcare standards and practices. Collaborate with a supportive and high-performing team. Enjoy opportunities for learning, growth, and career advancement. ","

Job Summary: New Loan Setup (NLS) is a process which involves in setting up of Loan & Property Level Information in the Loan Accounting System (Strategy) right after the loan is closed. NLS involves in creating Loan number for few warehouse loans based on the lenders. Verifying the Loan & Property Information from Loan Documents & updating the same in Strategy. It also supports the Client Solutions team which majorly works on the Borrower requests. Responsibilities: Responsible for all work volumes and tasks assigned and complete them with SLA. Accurately process high volumes of work within established deadlines. Interpret and understand different types of loan documents. Update and analyze the companys mortgage loan system of record and other systems with appropriate data. Generate systems queries, as required/requested. Complete tasks that require the review of reports, system data, loan documentation, and other collateral or loan related information. Manage simple to complex work queues with minimal supervision post initial training. Adhere to risk and compliance framework. Required Qualifications: Good verbal and written communication skills. Demonstrated capacity to achieve results in a fast-paced, high-volume, and dynamic setting. Organizational and administrative skills that reflect attention to detail and the ability to prioritize amidst competing demands. Strong work ethic and a sense of urgency. Skilled in managing sensitive information while upholding privacy. Ability to work both independently and within a team environment. Good problem-solving skills and an eye for detail. Working knowledge of MS Excel, MS Word MS Access. Flexibility to work on different processes/assignments. Working with team members and be an active participant. Exhibits a commitment to the company. Ability to set priorities, plan and organize work. Demonstrates/maintains professional conduct under all circumstances. Ability to communicate well with US counterparts, as required Flexible to work different shifts as per the business requirement. Desired Qualification: Eligible candidate should be a graduate(BCom) and above in commerce. Good knowledge on commercial mortgage servicing and products. Understanding and ability to interpret loan language on loan documents. 1.5 to 2 years of work experience in commercial mortgage industry or banking industry.

Job Summary: New Loan Setup (NLS) is a process which involves in setting up of Loan & Property Level Information in the Loan Accounting System (Strategy) right after the loan is closed. NLS involves in creating Loan number for few warehouse loans based on the lenders. Verifying the Loan & Property Information from Loan Documents & updating the same in Strategy. It also supports the Client Solutions team which majorly works on the Borrower requests. Responsibilities: Responsible for all work volumes and tasks assigned and complete them with SLA. Accurately process high volumes of work within established deadlines. Interpret and understand different types of loan documents. Update and analyze the companys mortgage loan system of record and other systems with appropriate data. Generate systems queries, as required/requested. Complete tasks that require the review of reports, system data, loan documentation, and other collateral or loan related information. Manage simple to complex work queues with minimal supervision post initial training. Adhere to risk and compliance framework. Required Qualifications: Good verbal and written communication skills. Demonstrated capacity to achieve results in a fast-paced, high-volume, and dynamic setting. Organizational and administrative skills that reflect attention to detail and the ability to prioritize amidst competing demands. Strong work ethic and a sense of urgency. Skilled in managing sensitive information while upholding privacy. Ability to work both independently and within a team environment. Good problem-solving skills and an eye for detail. Working knowledge of MS Excel, MS Word MS Access. Flexibility to work on different processes/assignments. Working with team members and be an active participant. Exhibits a commitment to the company. Ability to set priorities, plan and organize work. Demonstrates/maintains professional conduct under all circumstances. Ability to communicate well with US counterparts, as required Flexible to work different shifts as per the business requirement. Desired Qualification: Eligible candidate should be a graduate(BCom) and above in commerce. Good knowledge on commercial mortgage servicing and products. Understanding and ability to interpret loan language on loan documents. 1.5 to 2 years of work experience in commercial mortgage industry or banking industry.

1. Purpose Responsible for ensuring timely, accurate and profitable delivery of shipments to customers through effective management of all inbound operations and regular as well as on-time deposit of Cash collections at the Service Center. Also handling Outbound related activities like arranging timely pickups and connectivity. 2. Key Responsibilities Responsibilities Operational Ensure adherence to the operational workflows and standard operating procedures (SOPs) defined for service Centre inbound and Outbound operations at Gangtok. Monitor the daily in scan and out scan of shipments and related paperwork Check pre-alerts to track daily loads at the service centers and plan delivery schedules accordingly Collect COD cash collected by the delivery staff, cross check the same with the delivery sheet and submit the same to the branch cashier/ CMS collection staff/ Bank Deposit. Ensure daily updation, allocation and collection OTM machines for deliveries Conduct daily staff briefings, including communication regarding any operational changes, route changes etc. Ensure safe, timely and profitable delivery of shipments to customers and reduce instances of undelivered shipments, RTOs etc. Handle all exception cases at the service center and communicate the same to Hubs, Origins and Customer Services for resolution. recheck exceptions of the previous day and ensure follow up of the same Ensure safe handling of all shipments at the service center and report any damaged cases to the origin/ Area Security. Handle security exceptions in the service center along with the security team Conduct regular audits of deliveries and status updates to ensure correctness of information flow to clients Monitor expenses by way of adherence to vehicle log checks daily and ensure timely reimbursement of fuel conveyance expenses to staff/ PDA Monitor performance of staff in the Service Centre and ensure conduct of trainings for regular staff, PDAs, etc. in line with the training programmes designed centrally Ensure adequate manning in terms for full-time employees, PDAs etc Generate and maintain MIS related to the service center People Provide direction, guidance and support to all employees to help them discharge their duties effectively 3. Key Result Areas S. No Key Result Areas Key Performance Indicators 1. Drive service quality and excellence EDD Performance 90% % undelivered shipments Reduction Return to origin (RTOs) Adherence to SOPs (measured in terms of number of non-compliances/ deviations) in terms of delivery and information upload, closure of exception cases etc Achievement of target NPS Scores for the service center COD cash tally (Number of instances of errors in cash tally) 2. Drive Operations Process Efficiency and capability increase in operational productivity in the service center Shipments/FTE Net stops / FTE Ensure Performance Driven Culture Adherence to Performance Management system timelines and guidelines 4. Drive employee morale and engagement Minimize staff level Attrition

The Spa Manager ensures the smooth operation of the Spa, providing guests with excellent service and information of all spa services and retail products. What will I be doing? As the Spa Manager, you will be responsible for performing the following tasks to the highest standards: Adhere to the customer-first purpose and promptly attend to customers needs. Communicate well with guests and colleagues. Be a positive influence, responsible and proactive in solving problems. Seize opportunities for self-improvement by learning new skills. Flexible and responsive to changes in work requirements. Be a good team player, helping team members achieve team goals. Advise on departmental operating procedures and improvement of environmental facilities, etc. Maintain vigilance and sense of responsibility at all times. Ensure all facilities and equipment are operating well. Ensure guests have a comfortable and safe experience, and employees can work in a safe environment. Ensure that all activities performed in the spa, fitness room and all areas of the hotel conform to Hilton brand standards at all times. Pay attention to the results of customer satisfaction and loyalty surveys, communicate effectively to team members and conduct training analysis according to the results. Adhere to Hilton service standards and service quality reviews. Assist in department trainings for new employees. Ensure that the daily opening and closing of the spa is carried out smoothly and efficiently. Maintain a high level of cleanliness in work areas including the retail display area, reception area, linen rooms, tea rooms, massage rooms, wet area, outdoor swimming pools and fitness centres. Conduct monthly inventory checks and control inventory, ensuring that items are not kept for more than 3 months. Receive products at the receiving department when they arrive. Provide consistent service to guests, so that they enjoy pleasant, memorable and professional services. Ensure all emails are answered and followed up. Send confirmation letters to confirm massage treatments with guests. Prepare and ensure adequate tea and towels are ready for guests use. Make sure to maximize the use of the massage rooms and massage therapists. Rich experience in handling customer complaints to ensure their trust in the hotel. Read and update the message book of Massage Therapists and Receptionists to ensure that each employee signs for confirmation. Pay attention to malfunctioning equipment and follow up with its repair. Assist in the building and maintenance of an efficient team by taking an active interest in team members welfare, safety, training and development. Perform other reasonable duties as assigned. The Management reserves the right to make changes to this job description at its sole discretion and without advance notice. What are we looking for? A Spa Manager serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours

About the Role Abnormal AI is seeking a Service Desk Supervisor to enhance our IT team. As a rapidly expanding cybersecurity firm, our focus is on scaling technology support processes while ensuring a secure environment that optimally balances superior security practices with user experience and productivity. In this pivotal role, you will manage our IT support team in India, driving efficiency in technical issue resolution and maintaining our high standards of customer service. You will leverage trend analysis and data-driven dashboards to monitor performance metrics, enabling informed decision-making that enhances user support and satisfaction in a remote work setting. Key Responsibilities Trend Analysis & Dashboard Development: Utilize data-driven dashboards to analyze support trends, identify patterns, and report insights that inform service improvements and strategic decisions. Team Leadership: Lead and motivate a remote technical support team, fostering a culture of excellence and accountability while ensuring effective use of tools like ServiceNow, Google Workspaces, MacOS, Windows, JAMF, Intune, Slack, and Zoom. Process Optimization: Drive continuous improvement by analyzing current processes and implementing optimized workflows that enhance efficiency and support quality. KPI Definition & Monitoring: Define, implement, and track key performance indicators (KPIs) to measure the effectiveness, efficiency, and satisfaction of end-user services, continuously identifying areas for enhancement and corrective actions. Cross-Functional Collaboration: Work closely with IT engineering, Security, and HR to ensure seamless delivery of solutions that support the entire employee lifecycle, from onboarding to offboarding. Vendor Management: Manage relationships and contracts with vendors related to end-user support tools and services, ensuring alignment with organizational goals. Forecasting & Resource Management: Oversee computer inventory management, including resource allocation and procurement, while forecasting hardware and software expenditures based on current and future needs. Who You Are Strong communicator with excellent documentation and reporting skills. Collaborative team player capable of motivating and developing a diverse team. Results-oriented, adaptable, and thrives in a fast-paced environment. Intellectually curious and committed to continuous improvement, always seeking to enhance service quality through innovative solutions. Must Haves 7+ years of experience in IT support or end-user services. Bachelor s degree in Computer Engineering, Information Technology, Business Administration, or a related field. Proven experience in a global and remote-first work environment. Nice to Have ITIL Certification. Familiarity with hardware as a service (HaaS) partnerships. Experience with Apple Business Manager and Automated Device Enrollment. Join us at Abnormal AI to make a meaningful impact on our user support processes and contribute to our mission of delivering exceptional cybersecurity solutions! #LI-AT1

Skill required: Sales Operations - Sales Enablement Designation: Delivery Lead Manager Qualifications: Any Graduation Years of Experience: 13 to 18 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Transforming sales to become a future-ready and digital B2B revenue engine.Backend sales operations , maintaing and creating sales reports , dash boardsEquip sales teams with the right content, training, and data to drive sales activity. What are we looking for "- Exceptional leadership, team-building and motivational skills- Gained substantial experience in the technology (High Tech and Software) sector, driving initiatives that improved online presence and customer engagement on a global scale- Result oriented leader managing teams of 150+ HC working in remote and hybrid environment.- Deep expertise in managing sales operations back office processes with knowledge of operations processes, tools and technology.- Successfully navigated and collaborated across diverse cultural landscapes in Americas, Europe and AsiaPacific, enhancing cross-border teamwork and communication- Proven record in complex problem solving and executive escalation management- Strong analytical and logical skills to interpret metrics and drive actionable insights- Fostering the teams with the mindset of innovation, out of box approach and use of new age technologies- Proficiency in change management, negotiation, and influencing stakeholders- Exceptional verbal and written communication skills, with fluency in English""- Project & Program Management- Six Sigma and/or delivery excellence industry practices or programs- Ability to establish strong client relationship- Ability to manage multiple stakeholders- Adaptable and flexible- Collaboration and interpersonal skills- Problem-solving skills- Commitment to quality- Negotiation skills- Process-orientation- Thought Leadership""ERP Skills: Salesforce, SAP (S4 Hana)Mandatory:PMPi certification or experienceOptional:Certified Black belt Six SigmaAdditional ERP skills (preferred):Incentive, Pricing, Order booking and fulfillment tools" Roles and Responsibilities: "Strategic Operations Leadership:Use forecasts and budget data to make informed decisions that drive success. Standardize business and people processes across sites for maximum efficiency and scalability. Design and implement operational strategies that optimize performance globally. Oversee infrastructure, facilities, and staffing to meet evolving business needs. Service Excellence & OptimizationMonitor operational metrics and analyze data to assess service quality and identify areas for improvement. Understand customer perspectives to enhance service delivery and ensure successful outcomes. Continuously enhance service procedures, policies, and standards to exceed customer expectations. Foster a culture of best-practice sharing within the Global Operations community. Understand customer perspectives to enhance service delivery and ensure successful outcomes. Workforce & Team ManagementBuild and lead a high-performing team of Operations and Site Managers. Assign responsibilities, provide mentorship, and encourage innovation for maximum impact. Oversee workforce management to meet SLAs, ensuring speed, quality, and efficiency targets are achieved. Champion HR best practices to create a positive, safe, and legally compliant work environment. Collaboration & InfluencePartner with Delivery Leadership, Department Heads and Country Leads to align strategies with company goals. Encourage cross-functional collaboration to identify and seize new revenue opportunities. Stay informed on industry trends to guide decision-making and keep operations future-ready. " Qualification Any Graduation

This role is responsible for the leadership of Production Engineering technology . Ensure the highest service quality and stability by responding to technical incidents quickly and effectively, and drive change by analysing and identifying continuous service improvement opportunities. Leading CCIB top-level initiatives, such as FMEA (failure mode impact analysis) / blameless RCA, monitoring enhancements. Real-time understanding or knowledge about critical payment service journey with strong functional technical knowledge Responsible for knowledge management, ensuring solution steps, automation opportunities, preventive measures, etc. Fully documented, tracked until closed, and kept for future reference. Key Responsibilities Tap into latest industry trends, innovative products solutions to deliver effective and faster product capabilities. Support CASH Management Operations leveraging technology to streamline processes, enhance productivity, reduce risk and improve controls Work hand in hand with Payments Business, Country technology, operations team and ensure the system stability up to the client expectation. Support operational improvements, process efficiencies and zero touch agenda. Interface with business technology leaders of other SCB systems for collaborative delivery. Train L1 L2 resources in the application/products supported by organising training sessions. Participate in cross-training and knowledge transfer activities within support teams. Skills and Experience Min 10 Years of experience Good in Java, Microservices and Oracle PostgreSQL. Good knowledge in Payments Services/Application Qualifications Bachelors Degree in Engineering or equivalent About Standard Chartered Were an international bank, nimble enough to act, big enough for impact. For more than 170 years, weve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If youre looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we cant wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, youll see how we value difference and advocate inclusion. Together we: Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term What we offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential. Recruitment Assessments Some of our roles use assessments to help us understand how suitable you are for the role youve applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process. Visit our careers website www. sc. com/careers www. sc. com/careers 25600

To manage good relationship with MKA customers. To resolve issues within TAT. To establish perfomance of vehicle among MKA customers. To analyse the technical complaints of the vehicle in the field. Coordinate to rectify defects in vehicles / overhaul aggregates with other zone/ dealer. Feed back on companys Service. Warranty/ Goodwill request to raise in specifc product concerns. Product issues to highlight to reporting manager if specific to perticular customer. Ensuring uptime gauranty. Fixed cycle visit to MKA with data on vehicle performance, B/D Analysis. Training to fleet manager and driver training. Arranging service check up camp. Update to customers on Policy change or current service policy. Update on new initative of the company like Mcover, Mashery, RECON etc. Update on new /upcoming product range to the customer Preferred Industries Education Qualification Diploma in Engineering; Bachelor of Engineering; Diploma in Engineering in Mechanical General Experience BE - 3- 8 yrs, DME - 4 to 12yrs Critical Experience System Generated Core Skills Consumer Focus Product Knowledge Application Service Planning System Generated Secondary Skills Capability Building Spare Parts Management Warranty Management Service Quality

Knowledge about manufacturing processes and vendor database. Responsible to source, negotiate and purchase materials from both local and oversea vendors. Evaluate vendor s quotation to ensure that they are in line with the technical and commercial specifications required for the project. Advise internal and external on issues regarding purchasing Terms Conditions. Responsible for daily operational purchasing needs such as planning, issuing and following up on Purchase Orders delivery and shipment schedules. Resolve supply, quality, service and invoicing issues with vendors. Responsible for implementing internal procurement strategies to cater to high delivery and short lead time requirements Undertake any other ad-hoc duties as assigned Willing to travel to suppliers place for expediting activities

Frontline role handling Service centers directly. Monitors service quality and coaches service centers to achieve desired service levels. This position is directly responsible for the overall customer service operations for all products manufactured/marketed by Luminous Power Technologies Ltd in the given area .Will be accountable for implementation of the strategy at ground level. Primary Job Responsibilities Customer Services Power Electronics Industrial Execute the customer service strategy for all products across the service network Ensure Key Service Deliveries like TAT,CSAT, CNPS, Productivity, Cost Quality are met consistently Monitor the performance of service centers with strong periodic review mechanism Ensure data Accuracy / Sanctity in CRM Ensure adequate quality manpower in field Ensure no escalation from trade end customers Ensure planned visits to trade resolve issues timely maintain good market reputation Keep Warranty consumption within norms with random audits Ensure to achieve revenue targets service center wise Ensure spare parts are managed effectively with no variance Manage MSL credit limits across all service centers Ensure System process are in place all across the network Monitor successful implementation of quality systems and standards in the service departments. Ensure all engineers are trained time to time with refresher new hire trainings Develop available pool of Engineers for better productivity drive

Are you looking to build a long-term career with a key player in forwarding and logistics? Join our international team at cargo-partner and become a part of ongoing success story. To support our growth in India, we are hiring highly motivated and smart individuals who believe in delivering quality service to fulfill customer needs. If you are excited about meeting operational challenges, let s talk! Why join cargo-partner? Dynamic leadership with energetic team Competitive salary package Attractive incentive rewards Professional development Exciting opportunities for career growth Maximum health insurance coverage General Description This role is responsible for overall Sea export related activities of assigned geography Tasks & Responsibility Placing booking with shipping line/co-loader Releasing bkg. to shipper or giving carting in case of LCL Arranging Pickup in case of transportation in our scope Arranging clearance in case of clearance in our scope Filing SI VGM filing shipping bill submission on Odex applying for Form-13 giving all cut-off s to customer Giving draft Filing AMS/ISF Releasing hbl/mbl Sending pre-alerts Follow-up with destination in case of DAP/DDP Tracking of all shipments Job creation in system Invoicing to shipper Bkg. cost Knowledge of incoterms Knowledge of country specific requirement Level of Education Graduate in any discipline. MBA preferred. Commercial education or special education in freight forwarding Working Experience At least 5-7 years in Sea Cargo exports Special Knowledge Working knowledge of CW1 (cargowise) will be added advantage Computer basic knowledge MS Office English language Personal Qualification Team player Dynamic Commercial thinking Initiative Responsible https: / / www.youtube.com / cargopartner-official / https://www.cargo-partner.com/ Follow us with hashtags: #cargopartner #workingdigital

This role is responsible for managing the quality delivery of payroll operations via our 3rd party ADP Managed Services provider in India, ensuring compliance with Indian payroll regulations, and driving continuous improvement in payroll processes and systems. The role acts as a key liaison between India Operating Companies (OpCos), ADP, and the WPP Shared Services Center (SSC). What youll be doing: Manage the quality delivery of payroll operations via 3rd party ADP Managed Services (including payroll processing, tax filing, reporting, and employee inquiries). Track ADP payroll SLAs and KPIs (monthly) to ensure compliance with contract, such as on-time payroll delivery, accuracy rates, and resolution times for employee inquiries. Address missed SLAs to ensure ADP action plans are implemented and monitored. Act as an escalation point for OpCos for ADP Service Quality concerns. Assist ADP in prioritizing critical service requests, when needed. Participate in ADP hosted India Payroll Quality Business Reviews, representing all India OpCos. Manage key India OpCo Relationships relative to Payroll Services, ensuring clear communication and responsiveness. Partner with WPP SSC on Payroll Processing design enhancements to improve efficiency and accuracy. Identify opportunities for automation or the introduction of AI tools to incorporate into Payroll Processing and Operations, focusing on areas such as data validation and report generation. Ensure ADP maintains compliance with all applicable Indian payroll laws and regulations. Support internal and external payroll audits. Manage the continuous evolution of the ADP GlobalView (GV) Product and Services: Run the India Payroll Steering Committee (IPSC) where key ADP product enhancements or increased scope of services are discussed and prioritized. Track ADP GV product roadmap to proactively identify future enhancements for WPP and assess their potential impact. Act as a key liaison with WPP OpCos and the Payroll SSC to ensure that any required consultant takes place ahead of any changes are accepted India Payroll SME: Act as a key contact for other WPP initiatives with dependence to Payroll Operations (e.g., Workday (WD) implementation, Global Delivery Center (GDC) initiatives). Review design decisions and identify payroll impacts. Participate in Data or HR Hierarchy design sessions to ensure quality data flows related to employee demographics, compensation, and organizational structure. What youll need: Deep understanding of Indian payroll regulations, tax laws, and statutory requirements. (10 years of experience, minimum) Experience with ADP GlobalView payroll systems, HRIS systems (Workday), and reporting tools. Strong communication, relationship management, problem-solving, and negotiation skills. Project management experience. Strong analytical and critical thinking skills. Core Competencies: Presence & Influence: Demonstrated ability to command respect and credibility with stakeholders (both internal and external, including ADP leadership). Effectively communicates complex payroll-related information in a clear and concise manner to diverse audiences. Comfortable presenting to and influencing decision-making within the India Payroll Steering Committee and other key forums. Consensus Building: Proven ability to facilitate discussions and build consensus among diverse stakeholders with potentially conflicting priorities (e.g., OpCos, WPP SSC, ADP). Skilled at identifying common ground and negotiating mutually agreeable solutions to payroll-related challenges. Able to effectively manage disagreements and drive towards collaborative outcomes. Leading Matrix Teams: Experience working effectively in a matrixed organization, collaborating with individuals across different departments and reporting lines. Ability to influence and motivate team members without direct reporting authority. Demonstrated ability to build strong working relationships with colleagues in various locations and functions. Strategic Mindset: Ability to think strategically about the future of payroll operations in India, aligning with WPPs overall business objectives. Proactively identifies opportunities to improve payroll efficiency, reduce costs, and enhance the employee experience. Understands the broader implications of payroll decisions and their impact on other areas of the business. Anticipation and Management of Risks: Proactively identifies potential risks to payroll operations (e.g., regulatory changes, system outages, data security breaches). Develops and implements mitigation strategies to minimize the impact of potential risks. Demonstrates a strong understanding of payroll compliance requirements and ensures adherence to all applicable regulations. Experience in developing and executing business continuity plans for payroll. Additional Skills: Strong communication (written and verbal), interpersonal, and presentation skills. Excellent problem-solving and analytical skills. Project management experience, including the ability to manage multiple projects simultaneously. Strong organizational and time management skills.

Ensure optimum utilization of the existing resources by working closely with the Cluster/Regional Manager Supervise and coordinate the implementation of strategic plans to achieve key deliverables related to Student Lifecycle Management Mobilization: maintain and effectively utilize key institutional and government partnerships that will enable quality mobilization while achieving required numbers Enrolment: supervise enrolment processes to ensure end outcome in terms of numbers and quality Training: Own the training process for concrete outcomes to ensure adherence to processes and help achieve high quality academic results Placement: monitor and enable student participation in placement activities and organize placement drives at the center. Ensure compliance with process metrices and quality standards while continuously seeking opportunities for program improvement. Build a Culture Promote a culture at the entre that emphasizes a strong correlation between effective planning and execution. Promote result-driven mindset coupled with a commitment to ethical principles in the execution of tasks at Centers. Maintain the quality standards along with mentoring and counselling of students to generate impact. Serve as a role model and cultural ambassador for the organization, actively speaking out against incorrect behavior and work at Centers. Stakeholder Engagement Act as a liaison between the center and external stakeholders (colleges, schools & govt bodies) Represent the organization at community events and collaborate with other service providers. Cultivate and maintain strong relationships with community partners, and other external stakeholders to enhance the impact and reach of the organization. Collaborate with cross functional internal teams (PMO, Academic Excellence, HR, M&E, PRO, MIS, Curriculum, IT, Finance, Admin etc.) for operational requirements. Participate in formal meetings to share operational feedback with respective stakeholders. People Management Foster a positive, inclusive and result-driven work environment Train and mentor a high-performing center team of mobilizers, academic counsellors and faculties. Enable optimal productivity level of reporting teams. Provide support and professional development opportunities to team members. Conduct regular performance evaluations and provide constructive feedback. Manage employee engagement and attrition at the center level. Financial Management Manage the day to day center operational budget for related activities & functions effectively Ability to adhere to processes Compliance and Reporting Maintain accurate and comprehensive documentation of program activities and impact for the purpose of reviews and internal and external audits. Ensure compliance with all relevant laws, regulations, and organizational policies. Prepare and submit regular reports on center activities, outcomes, and challenges. Analytical Detail-oriented Ability to adhere to processes Administration Oversee the procurement of necessary supplies and equipment. Implement cost-effective measures without compromising service quality. Ensure proper upkeep and maintenance of center facilities and report anomalies on time Desired profile: Graduate Post Graduate in any discipline 5 years of experience in skill development industry of which 3 years must be in team management. At least 3 years of experience in donor funded skilling operations Strong Interpersonal skills; Should demonstrate patience & perseverance Should be able to counsel students Must have the inclination towards society and working for marginalized community Prior experience as a Center Head in skill development projects will be an added advantage

Roles & Responsibilities: Program Management Ensure optimum utilization of the existing resources by working closely with the Cluster/Regional Manager Supervise and coordinate the implementation of strategic plans to achieve key deliverables related to Student Lifecycle Management Mobilization: maintain and effectively utilize key institutional and government partnerships that will enable quality mobilization while achieving required numbers Enrolment: supervise enrolment processes to ensure end outcome in terms of numbers and quality Training: Own the training process for concrete outcomes to ensure adherence to processes and help achieve high quality academic results Placement: monitor and enable student participation in placement activities and organize placement drives at the center. Ensure compliance with process metrices and quality standards while continuously seeking opportunities for program improvement. Build a Culture Promote a culture at the entre that emphasizes a strong correlation between effective planning and execution. Promote result-driven mindset coupled with a commitment to ethical principles in the execution of tasks at Centers. Maintain the quality standards along with mentoring and counselling of students to generate impact. Serve as a role model and cultural ambassador for the organization, actively speaking out against incorrect behavior and work at Centers. Stakeholder Engagement Act as a liaison between the center and external stakeholders (colleges, schools & govt bodies) Represent the organization at community events and collaborate with other service providers. Cultivate and maintain strong relationships with community partners, and other external stakeholders to enhance the impact and reach of the organization. Collaborate with cross functional internal teams (PMO, Academic Excellence, HR, M&E, PRO, MIS, Curriculum, IT, Finance, Admin etc.) for operational requirements. Participate in formal meetings to share operational feedback with respective stakeholders. People Management Foster a positive, inclusive and result-driven work environment Train and mentor a high-performing center team of mobilizers, academic counsellors and faculties. Enable optimal productivity level of reporting teams. Provide support and professional development opportunities to team members. Conduct regular performance evaluations and provide constructive feedback. Manage employee engagement and attrition at the center level. Financial Management Manage the day to day center operational budget for related activities & functions effectively Ability to adhere to processes Compliance and Reporting Maintain accurate and comprehensive documentation of program activities and impact for the purpose of reviews and internal and external audits. Ensure compliance with all relevant laws, regulations, and organizational policies. Prepare and submit regular reports on center activities, outcomes, and challenges. Analytical Detail-oriented Ability to adhere to processes Administration Oversee the procurement of necessary supplies and equipment. Implement cost-effective measures without compromising service quality. Ensure proper upkeep and maintenance of center facilities and report anomalies on time Desired profile: Graduate Post Graduate in any discipline 5 years of experience in skill development industry of which 3 years must be in team management. At least 3 years of experience in donor funded skilling operations Strong Interpersonal skills; Should demonstrate patience & perseverance Should be able to counsel students Must have the inclination towards society and working for marginalized community Prior experience as a Center Head in skill development projects will be an added advantage Job Category: Center Manager-Training Center Job Type: Full Time Job Location: North Bengal-Siliguri UP-Varanasi

Core Domain Skills (Primary): Coordination and execution of global IMAC processes Ensuring standardized IT device lifecycle management in collaboration with regional IT teams Monitoring and optimizing service quality through KPIs and process improvements Supporting hardware deployment strategies, including Device-as-a-Service (DaaS) initiatives Managing escalations and troubleshootings related to global IMAC activities, (to support the Edge IT) Maintaining process documentation and providing guidelines for Edge IT & regional teams Complementary Cross Domain Skills (Secondary): Engaging with external service providers to improve service delivery Supporting ITIL-based service processes and ticket management Assisting in the implementation of automation and self-service solutions Collaboration with workplace standardization team Your Qualifications Education: Bachelors degree in Information Technology, Computer Science or related field. Certification such as ITIL, Service Management (preferred) Experience: More than 3 years of experience in an IT environment: IT Client support, IT Assetmanagement. IMAC-D Support, service operations Hands-on experience with IMAC processes, hardware deployment and IT Service coordination Familiarity with IT Service Management Tools (e.g. ServiceNow) Excellent stakeholder management skills and the ability to simplify complex technical information. Strong problem-solving abilities and an analytical mindset. Outstanding teamwork and communication skills

Engineers with proven expertise in Networking L2, L3, Multicast, DHCP, vPC, etc protocols and features Excellent knowledge in Python coding with hands-on experience in test automation framework development and enhancements L2 - VLAN, LACP, vPC; Unicast routing - OSPF, BGP, Layer-3 virtualization; Multicast Routing Container technologies - Docker L1 - GigaEthernet - 10/25/40/100 Gbps Access Control Lists (ACL) / Quality of Service (QoS) / XML Desirable expertise includes experience in testing FPGA-based switches, Smart NIC testing, or Merchant ASICs

Networking development positions for Cisco NxOS Exablaze - 3550 Senior Development engineers or Leaders with proven Networking L2, L3 expertise with focus on Multicast, DHCP, VPC, etc Expertise in embedded C (mandatory), Cisco NX-OS, REST API / gNMI L2 - VLAN, LACP, vPC; Unicast routing - OSPF, BGP, Layer-3 virtualization; Multicast Routing Container technologies - Docker L1 - GigaEthernet - 10/25/40/100 Gbps Access Control Lists (ACL) / Quality of Service (QoS) / XML Desirable expertise includes experience in developing FPGA-based switches, Smart NIC or Merchant ASICs

Senior Development engineers or Leaders with proven Networking L2, L3 expertise with focus on Multicast, DHCP, VPC, etc Expertise in embedded C (mandatory), Cisco NX-OS, REST API / gNMI L2 - VLAN, LACP, vPC; Unicast routing - OSPF, BGP, Layer-3 virtualization; Multicast Routing Container technologies - Docker L1 - GigaEthernet - 10/25/40/100 Gbps Access Control Lists (ACL) / Quality of Service (QoS) / XML Desirable expertise includes experience in developing FPGA-based switches, Smart NIC or Merchant ASICs

Auric Motors is looking for Service Manager to join our dynamic team and embark on a rewarding career journey Team Management: Oversee a team of service technicians, coordinators, and support staff Provide leadership, guidance, and mentorship to ensure efficient and effective service operations Set performance expectations, conduct regular performance evaluations, and provide feedback to team members Service Delivery: Ensure the timely and successful delivery of services to customers Coordinate service requests, assign tasks to technicians, and monitor progress to ensure customer satisfaction and adherence to service level agreements (SLAs) Customer Relationship Management: Build and maintain strong relationships with customers by understanding their needs, addressing concerns, and ensuring exceptional service delivery Act as a point of contact for escalated customer issues and work towards resolution Service Planning and Scheduling: Plan and schedule service activities, including preventive maintenance, repairs, and installations Coordinate with customers, technicians, and suppliers to optimize service delivery and minimize downtime Resource Allocation and Inventory Management: Allocate resources, including technicians, equipment, and parts, to ensure efficient service operations Manage inventory levels, order parts and supplies as needed, and maintain accurate records of stock and usage Quality Assurance: Monitor service quality and ensure adherence to established standards and procedures Implement continuous improvement initiatives to enhance service delivery, efficiency, and customer satisfaction Conduct regular audits or inspections to identify areas for improvement Financial Management: Manage service budgets, monitor expenses, and implement cost control measures Analyze financial data, such as service revenue, profitability, and expenses, to identify opportunities for revenue growth and operational efficiency Training and Development: Develop and deliver training programs to enhance the technical skills and knowledge of service technicians Stay updated with industry trends, new technologies, and best practices in service management Provide coaching and professional development opportunities to team members Safety and Compliance: Ensure compliance with safety regulations and company policies Promote a culture of safety and ensure that service technicians adhere to safety guidelines and use appropriate personal protective equipment (PPE) when performing their duties Reporting and Documentation: Prepare and present service performance reports, including key performance indicators (KPIs), customer satisfaction metrics, and financial performance Maintain accurate documentation of service activities, customer interactions, and equipment service histories

Coordination and execution of global IMAC processes Ensuring standardized IT device lifecycle management in collaboration with regional IT teams Monitoring and optimizing service quality through KPIs and process improvements Supporting hardware deployment strategies, including Device-as-a-Service (DaaS) initiatives Managing escalations and troubleshootings related to global IMAC activities, (to support the Edge IT) Maintaining process documentation and providing guidelines for Edge IT & regional teams Complementary Cross Domain Skills (Secondary): Engaging with external service providers to improve service delivery Supporting ITIL-based service processes and ticket management Assisting in the implementation of automation and self-service solutions Collaboration with workplace standardization team Your Qualifications Education: Bachelors degree in Information Technology, Computer Science or related field. Certification such as ITIL, Service Management (preferred) Experience: More than 3 years of experience in an IT environment: IT Client support, IT Assetmanagement. IMAC-D Support, service operations Hands-on experience with IMAC processes, hardware deployment and IT Service coordination Familiarity with IT Service Management Tools (eg ServiceNow) Excellent stakeholder management skills and the ability to simplify complex technical information. Strong problem-solving abilities and an analytical mindset. Outstanding teamwork and communication skills